When i booked it online it said I was gonna pay 99 cent a mile and I was charged $1.19 a mile instead. Still haven't heard back
JILLIAN LCustomer Reviews for U-Haul Moving & Storage of Springdale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Yes
CHEIKH TJamie is a rockstar. She went above and beyond and helped me walk me through everything. I’m glad that I came and talk to her about my storage solutions. She was very nice very understanding. I am so glad I came back to this location for my storage needs working with Jamie was super easy.
Jieun C | First ImpressionsService can be a little bit faster in stead of a long wait the store needs at least one more person to help with customers
DAVID NAnthony was very helpful and quick in getting us our equipment. He also told us about options for storage. Jamie was also helpful the day before when we came in to ask a few questions. We'll definitely be back.
KENDRA SMark your lanes so they are more clear. Took me a minute to see the letters painted on the ground.
RUSSELL MI was very impressed with the people who delivered the pod and picked up the pod both in Bellevue, KY and Capitola, CA. They were so efficient. I also had good experiences talking with the local office in both locations.
Sharon BThe tow dolly was not ready at this location for my pickup time but Jamie H. made up for the delay. She was very courteous, well spoken, explained everything clearly. Her concern was that the equipment was in working order and safe for the customer. She had a great attitude. Thank you Jamie
JOSEPH Hthe service was excellent and the team worked well together
JOHN KMake sure the vehicle has is on full. My pet peeve is a rental vehicle that is on some level other than full. It’s about impossible to re-hit that exact value. I know you charged whoever didn’t return it on full something so fill it up. Take pride in your job.
RAYMOND BI would like to thank Jamie and her extraordinary team !!! They were very attentive and helpful to all our needs . This team and store from everyone that worked 11/6 to 11/9 all need praises . Thank you for all that you have done for my family in this difficult time .
TANGYNIA TGreat customer service and no wait!
KEITH MJamie halloran was a very nice wonderful person she has a good positive attitude I will come back and get services here again
DARIYANAH TJamie is the one who knocked this out of the park! She didn't hesitate to change my reservation (despite showing up 6 hours early). This is the best U-Haul staff and facility that I have encountered over 40 years of moving. Ease-of-access, a large quantity of equipment--all made this a very easy pick-up and, Kyle, who handled my drop-off, made this incredibly easy and, there were no hassles. I have two more moves to make and I will get my equipment from Jamie at U-Haul of Springdale. Thank you very much!
BRIAN PMy experience was great! The truck that I was driving does need a wheel alignment because the steering wheel is not straight which made it difficult for me to drive in the rain. Outside of that my experience went well! Thank you!
MARIA HJamie did a great job and was super helpful and friendly!!
CRAIG LThere was no one in the store for over 10 minutes while another woman was trying to pick up a truck and me drop off. When he finally came he asked if email was okay but I should have done the walk through because he charged me $120 for a missing dolly that was never in my truck. So I had to call again to find out what the charge was because it wasn’t even listed on the bill, just that I was charged for missing equipment. Doug tried to call the store several times to reach someone to contest the charges but no one would answer so now I have an open ticket waiting to get my refund and it’s a real drag to deal with this after a stressful move. I want someone to get back to me and refund me.
CARLY PKyle and Jamie were wonderful. When my initial choice wasn’t appropriate, Kyle switched items easily. He made sure everything worked and when I was inside and needed a chair to sit, Jamie was on the spot! When I returned, Jamie got me squared away with no fuss and was highly professional.
JOHN KJamie and her team presented me with a spotless van and friendly smiles. Great service and clean equipment!
DAVID CStaff were very professional and easy to work with.
ANTHONY Ca marked drop off area when returning vehicles
REBECCA TGreat and easy experience!
SCOTT JBest experience ever!!
TORRANCE J | Overall ExperienceThey gave me two charges
BENJAMIN BJamie was very helpful and knowledgeable about their services and products. She even explained how to work the two dolly. The young guy was not helpful and didn't know much about anything.
MATTEA CJamie H was great and made the whole process very easy. She was super friendly!
ANTHONY CKyle was great. Second time he has helped me. The guy on the segway that took my keys and checked-in my truck upon return was great too, but I did not catch his name. Great staff, great service. Thanks.
MATTHEW MJamie H was very helpful and friendly and professional .
DENNIS RThey are professional and I recommend this place
Gladys MWe were charged almost $400 in missing fees for items that we ordered that were never even put in the truck in the first place! Assistance from the store and corp office has been non existent! Very disappointed in my first experience with u haul
Greg NThe gentleman that helped was very good. Where to enter the building was very confusing.
MARC WThe price was good and the truck was clean
ROGER CLower mileage cost.
MARVIN HJohnathan was amazing. Excellent customer service even went above and beyond helping me with my checkin in and out of my rental. Friendly and will definitely be the reason I return!
DORIAN PEveryone that was a part of my moving & storage process affiliated with U-Haul were nothing short of AMAZING Everything was done smoothly and efficiently, with little to no stress on me.
DENORA S | First ImpressionsLove the new location. Great to have to support many neighborhoods in the area. The Staff was very helpful. I would recommend due to the large amount of fleet vehicles on this new campus. They will have what you need!
LAWANDA FKyle & Jonathan were great!! Both were extremely helpful & kind.
KRYSTAL DWhen I dropped my truck off this morning (9/4) the manager was very helpful and listened to my concerns. Her customer service was top tier, keep her happy, you may have lost a customer without her. The 2 gentleman I spoke with yesterday were great as well. I told them my issue and they jumped into action quickly.
RORY BJamie was great
KAMILAH GThis U-Haul location was the best U-Haul store I’ve been to. The inside and outside were well maintained. Mostly importantly, the customer service. I can’t say enough about Jamie! She’s beyond amazing! She made the process so smooth and fast. I was beyond exhausted and overwhelmed from moving and she brightened my day with her upbeat and positive attitude. She’s everything you would want in a customer service rep. as a customer. Thank you Jamie!
BRIDGETTE HJamie helped me a lot. She walked me to my unit and went over the coding procedure. I was handed my paperwork and all set. Jamie made my experience very welcoming and i was really motivated. The unit is close to my house. I like the space, very well lit and secure. In very happy to have the pleasure of meeting Jamie and my needs for storage has been met. Yes I'll recommend 600 Kemper Commons U haul and Jamie to any future renter.
DONALD J | First ImpressionsNot an improvement but a recognition for Jamie. She was awesome. She made the drop off process easy and helped me sort out something. Also had a very welcoming attitude. She went above and beyond. She definitely should get recognition.
JIEUN CKeith was great! He answered all of questions and made sure we had the correct equipment.
EVELYN FThe staff was very helpful and professional especially Jamie Hallloran. I can’t say enough about how she helped me and made my visit pleasant and memorable. Thank you Jamie for serving me in excellence!!!
sandra b | First ImpressionsStaff was cool and it was process for was fairly quick and easy.
MARKITTA TI first went to the Sharonville location, where I had recently purchased the hitch package. They refused to rent me the trailer, because my BMV driver's licence was a temporary. They became indignant, hostile and I did too, in reaction to their extremely unprofessional behavior. Fortunately I was able to push for service and was told by U-haul corporate, to go to Kemper Commons. The price went up $30 and I was told to pay a $60 cash deposit. But upon return I was instructed a check would be forthcoming.
Franklin MEverything was excellent. Thank you Jamie for helping me. Much appreciated.
MARKEISHA SJamie was only super nice and inviting, very friendly faces all around. Great location and well kept vehicles, do recommend.
JACOB LJamie was awesome & very helpful
STEPHEN K | First ImpressionsNew location in Cincinnati. The rented vehicle was also new. A nice plus. GM Jamie Halloran was a pleasure to meet. Being a first-time U-Haul renter, she was very informative about the rental process and made sure I understood the options and costs. When returning the rental, the employees seemed uninterested in checking in the vehicle and making sure I was satisfied. I received the final invoice via email, and the check-in time was approximately two hours later than when I dropped it off. At least I was not charged for the extra time. Otherwise, a good rental experience. Hopefully, Jamie can find more employees with her commitment and positive attitude. Looking forward to renting from her again.
BRYAN HThe representatives did a great job. Friendly and knowledgeable. Got me in and out in a short time. My only criticism is the $19.95 per day advertisement, even on the truck I rented, doesn't seem to be true. Just that charge was higher. Otherwise I was very satisfied with the transaction.
PAUL DNice new location and very clean. Better signage where to drop off or find the office. Make sure you confirm drop off of equipment before leaving. Pictures ectera.
Joseph RMy experience was wonderful...I spoke with Jamie Halloran before coming in ans I had a situation with another branch, she was exciting to speak with, joyful and kept me in the loop. Ahe took care of me an was easy to get in contact with. She and also the rest of the Kemper Commons crew diligently helped me and were very kind and patient...i will be using thos location for jow on and referring them to any of my friends and family that are in need of hauling and storage ..i gove that location and crew %100 in their efforts👌
KENYAH WI had a nice new gentleman help me with my storage unit but even though he did do everything right we still had to get the manager to help us with the debit card and everything was great he did a great job with the paperwork and hopefully he was able to remember what he needed to do for the transaction to go through once the manager stepped in but I just hope he was able to do it all on his own he did a wonderful job very nice guy.
ANGELA B | First ImpressionsJamie was amazing. I have rented from this location several times and each time the service was excellent.
HOWARD MI just would like to say Jamie Halloray was excellent, she gave great customer service. Sweet and kind and went out of her way to help and assist me.
KENYAH W | First ImpressionsThe location, equipment, People/Staff, were Excellent !! the process was very smooth with zero issues. 5 Star !!
Richard PThis new location is set up very nicely. The location is convenient, and the store is clean. The staff are very friendly and the general manager was so pleasant and was able to explain all details as well as answer any questions that I had. I had a great experience and will definitely be returning with my next need for a rental truck.
PAMELA COur salesman Johnny was wonderful. Did a very fine job. Would recommend this location to anyone. Thank you.
john hJamie was great. Very professional and friendly.
DONALD BI have rented from many uhaul lications, this is by far my favorite, parking, cleanliness, staff, easy in, easy out.
TRAVIS MThe process to rent was fairly smooth. I was assigned a unit but when I went to it there was a lock on the door already. I called customer service but because the store was closed he was not able to contact anyone but reassigned me to another unit without issue.
ANJANITA M | First ImpressionsIt would be good if you could have more than one person working to assist customers. The young man did an excellent job but he could have used some help when more than one customer is in the store. Transactions can take a while to complete. Hopefully all customers are patient.
ANJANITA MThe manager was there early in the morning and was super helpful in getting the trailer setup and ready to go!
PETER WThank you! Your availability/location made this an uneventful move. You are much appreciated!
Catherine PJohnathn was extremely helpful
saiya bEverything went well, great service, Jamie was very nice to us and very helpful. She’s awesome!
ARNALDO CGreat service. Nice and friendly.
MONTICELLO BM experience with this facility was perfect, from my initial phone call to my return of the truck rental.
JAMEY S