This was unique. The hitch had been installed previously. Then likely re-installed by a Toyota Service Center to address a separate recall issue. I suspect, they reinstalled it uncorrected and it cause serious undercarriage damage. Yet the U-Haul installer was able to fix the issue and install the trailer hitch again.
ALEXE MCustomer Reviews for U-Haul Moving & Storage of Springfield
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Love the friendly staff
Judy H | First ImpressionsThe service was quick and was done in less than 10 minutes, both during pick up and drop off.
Gowrishankar SCrowded parking lot and woefully inadequate computer system. Customer service was friendly and energetic, which helped.
Adam SI have rented a few times from Springfield location. The general manager really has this location in tip top shape. The staff are always courteous and super helpful.
CHRISTOPHER OTruck had over 156k miles and was the worst driving truck I have ever rented. - very rough ride, poor suspention and shocks - picture decals on side were pealing off - found empty fast food bags behind passenger seat This truck needs to be put out of service
ELMER NMy name is associated with this rental through Mr. Santiago Uribe, my former contractor, who rented U-Haul trucks for me at this location through July, 2024. This work today was not done for me. My name should be disassociated from Mr. Uribe's U Haul rentals. When I saw the alerts this morning, I alerted Mr. Uribe to this confusion, and asked him to remove my name. I texted him again at the end of the day when the truck was returned. I am making this same request of you now. I am not responsible for any use of U-Haul trucks by Mr. Uribe. Margaret Thomson
SANTIAGO UProfessional and Polite - At the ready to assist
MICHAEL CNone. It was great.
SEUNG HThe team at the pick up location was fantastic. Very informative and even more helpful. Hooked the trailer up to my truck and had such a great attitude despite poor weather. Cannot recommend them enough!
JAMES SThe entire team at UHaul Springfield always does a fantastic job! Thank you!
CHRISTOPHER JEverything was good
RODNEY FCourtesy and professional
Eddy T | Overall ExperienceA semi blocked one entrance for hours last Saturday. There were 0 parking spaces. Had to park on street and walk in the rain. Someone needs to be in charge. No signs. Equipment on the sidewalk keeps you from getting in building when you walk from the street. So no parking. CAnt get to building on sidewalks because haul Equipment blocks the entrance. They need someone in charge who can move vehicles. People stopped everywhere. At least 15 extra minutes were added just driving through the lot twice looking for signs.
TIMOTHY SVery professional & customer focused. Employees were smiling & happy!
KEVIN WAmazing facility and staff. Couldn't have been nicer, more efficient, or more professional.
Sam S | First ImpressionsIt took me 3 hours to obtain my equipment. After securing my reservation 2 months earlier, I was told I had to drive for an hour into DC traffic to get the equipment. You have 3 locations in Fredericksburg. Terrible customer service but easy for UHaul.
DAVID BAlways friendly and efficient.
Lloyd WMake sure the trailer interior is clean. The trailer floor was filthy and I had to go buy a tarp so that the film on the floor did not transfer onto the items I placed in the trailer.
JEFFREY JJust slightly expensive but everything else is great
AYYAN S | Overall ExperienceI have to give a special thanks to the young man at the Port Royal site. His name was Shane. He was knowledgeable, courteous and professional. We r retired and he took care of us as if we were his parents. Thanks
DANIEL WDelaney Klinkert and her staff are great. I would truly recommend this location to everyone. They are very helpful, professional, and caring. 👍!!! Thks for everything….
Veronica H | Overall ExperienceAll is amazing but I have a suggestion. It is very stressful to drive a truck interstate. Could you, please, like other platforms such as Uber, Doordash etc to have your own NAVIGATOR where information is taken from US Bridge Association and provide safe routes for truck drivers avoiding Low Bridges. Thank you
PARVIN AThere is not enough parking for customers picking up equipment.
DAVID LThis location is great. It is clean, well maintained, has a great selection or rentals, and the staff is friendly and knowledgeable. Highly recommended.
JAMES RWished our original order for a bigger unit was available, but they were able to provide two smaller units side by side.
Kathy P | First ImpressionsVery friend, easy and fast, had no issues
Chester HGood location for pick up the uhaul vehicles. Easy in and out.
RICHARD WI rented a 6x12 trailer, upon testing lights - discovered my trailer's turn signal lights were not working. The U-Haul rep and I looked at the fuse box, determined it was a blown fuse - he immediately retrieved one then replaced it. Customer service at its best! R/Eric
ERIC GAppears to be a really well managed location with many friendly & helpful younger employees
STEVEN KVery professional
Eddy T | First ImpressionsFantastic experience
Thomas MExcellent service and follow throughout the process. Best ever.
James DVery efficient service - everything was easy.
DAVID KThe Manager and staff were extremely helpful.
STEPHEN DPerfect as always
NOE TActually, this was the best customer service interaction I can ever recall; even outside of the U-Haul domain. Service was fast friendly with a can-do attitude.
ALEX M | First ImpressionsStaff at U-Haul Moving & Storage of Springfield were great to work with as usual. Very friendly and quick to get me set up and on my way. The trailer was in below average condition compared to past rentals at this location. Brakes were very weak, the trailer tongue was bent, causing the trailer to stick out more on the passenger side behind my vehicle, and trailer bed was full of loose roofing nails. Got the job done though.
BRANDON SDidn't speak to anyone here
Mike RFriendly and professional service! I highly recommend Port Royal Road UHaul.
Margaret C | First ImpressionsThere was a tab on the door and no instructions on what to do with it in order to get in. When I finally got someone on the intercom, he was helpful but I ended up setting off an alarm. Also, it smells horrible and some of the other renters said there were issues with mice. Lastly, it would be nice if there was an ability to choose which unit was assigned to me. I might have paid more for a better unit.
Laura P | Online Move InVery accommodating, friendly and courteous staff. Storage is clean and easily accessible!
EDWIN E | First ImpressionsThis is by far the best rental facility I’ve used in my lifetime! On every occasion, the service was immediate and professional! I don’t recall the name of the young lady who arranged the trailer rental except that her tag listed her as the owner. In any case, she was ready to serve me even before I reached the counter. She was friendly, knowledgeable, and even measured the width of the trailer to ensure fitment of the item I would be transporting. Likewise, the young lady who accepted the trailer on return was quick and professional! This place is how every rental place should be managed! The place Rocks!
MIGUEL LFriendly helpful people. Couldn't believe how fast and easy it was to pick up and drop off the trailer.
JUNE EThe truck was actually dirty, in the cab and looked like it probably hadn’t been cleaned in a while. While I am a repeat customer and definitely like this location, it’s convenience, competence, and customer service oriented experience; I chose not to rent the dolly because I do feel like they nickel and dime to death, which does make some business sense. However, they charged me a three day rental for a truck that was kept for two nights and returned on the third day. not only did they charge me for a three day rental, but they charge me for three days of renting blankets/pads. Hence what I mean by nickel and diamond mean. I’m not happy about that, it’s five dollars out of almost 900. Will that make me choose another location in the future? possibly. If you’re going to nickel and dime me over a set of blankets and call it a third day because I’m returning the truck on the day that a 48 hour rental culminated, I think your priorities are not in the right place. Furthermore, comments for improving the customer experience at this local level, they should tell you when you rent the truck to expect to follow some procedures that might take up to 15 minutes. Setting the right expectation is paramount for the customers impression of your business. They did not set that expectation. In fact I was and I’m sure all of their customers are exhausted approaching the dropbox to put the keys in, and only at that point faced with a poster that tells them of a website to go to or a QR code to click on which then leads them on a somewhat of a goose chase that tells them to go back to the truck, which is potentially half a football field away and begin a procedure that is somewhat cumbersome. Would not have found out that the expectation was that it’s gonna take me up to 15 minutes, except for the fact that I watched the YouTube video that was attached to the presentation on the website that they directed me to at the dropbox when I thought I was about to be walking away from this vehicle. on the corporate end have feedback. The user experience of the app in the checkout process was extraordinarily frustrating. I tried to make comments in a couple of different places, and it did not allow me to move on unless I hit no, indicating that I do not have any comments. Now, oddly enough, I called to complain to the corporate call center, and she told me that she did receive my comments. However, there was no indication on the website that they were willing to receive my comments and allowing me to move onto the next section. She did not see my comments that were made about the local location. Nickel and diming me over the blankets, making a two day rental into a three day rental to make an extra five dollars off of a customer who already felt kind of raked over the Kohl’s for a $900 weekend truck rental. They did not allow me to move on when those comments were on the screen nor did they allow me to finish and pay. When answering the questions is the truck clean enough for the next renter and do you have any feedback for the local office, I clicked on show check in pictures. It did not give me an opportunity to take those pictures, in fact, no matter what I did, I could not take them. Unless I Closed down and moved onto the next section with no comments. When I did hit finish and pay, it deleted my comments and made them go away. At this point frustrated with the lack of willingness to communicate with the customer or allow the customer to communicate with the corporate entity. I took the keys, put them in the dropbox and walked away from the deal, deciding to then call customer service and complain. Low and behold at that point I canceled my comment so that I could move onto the next stage and of course now it asked me to include a bunch of pictures that I tried to take earlier in the process when I was at the truck, which the app would not allow me to take while I was answering the questions was everything clean and appropriate for the next customer? After all of this, I had already taken pictures that I could’ve included in all of those questions in my phone, but of course the app would not allow me to use pictures from my picture library. Very disappointing very poor experience with the online check-in process, Total makes sense process for keeping customers accountable, but the end-user experience needs a lot of work.
GEORGE BManager Delaney gives customers her full attention and ensures their truck rentals and storage rentals go smoothly. We've rented many trucks at this location over the last 10 years, and she and her staff are true professionals. There were a couple of minor issues, but she and her staff resolved them right away. Very Happy with this location and we'll keep renting there. We also recommend them to everyone who asks.
CARMINE AGreat service as always!
JAMES EGreat team and great service! Amazing location!
Alexander GNothing, you’re great
CYNTHIA SLocation was well maintained and felt safe for after hours drop off. Process went well. 1-800 call in staff didn’t know geographical area when we called to change drop off location
JAMES LI'm a repeat customer.. this location is always clean friendly and helpful
THADDEUS GMy pickup and drop off were very positive experiences. I commented to Rachel and your other staff members in the office on the 18th of April that on the phone and in person, they were incredibly professional, very cheerful and helpful. A very pleasant rental experience.
MICHAEL PVery easy for load and unload.
KIMBERLY W | First ImpressionsSuper customer experience at the desk and during trailer hookup.
Michael QThe customer service and facility are all fantastic. Besides my personal storage and moving needs, I also do business here on behalf of a scouting group, and a high school. The entire team is consistently friendly and goes above and beyond at every opportunity. Cheers!
CHRISTOPHER JThe staff and the manager were all absolutely amazing, they should be shown as an example to every facility on how to be the best. Only reason for moving out is I am no longer in the area due to major medical problems from a brain injury. What an amazing staff there, and wish to meet them again at some point.
Samantha A | Overall ExperienceGreat job
YUNLONG M5 Stars
Baudilio E | Overall ExperienceThere was a little confusion about my rental, but Delaney did a superb job resolving the issue.
GEORGE AWonderfully cheerful young lady single-handedly expedited the entire drop-off with a friendly smile.
Joseph LNo one was ever available via phone, and my move-out request has been pending for several weeks. I should have received a notification of some kind to confirm my move out.
Cassandra M | Overall ExperienceI needed to rent a truck on short notice late on a Friday afternoon. Visited the Port Royal facility and was impressed with the organization and cleanliness of the facility. The staff was also very friendly and helpful. I was able to rent a clean truck for Saturday morning without any delays or concerns. I would definitely use this facility again and recommend it to my friends.
JOHN WAlways a positive experience dealing with these folks. Polite, friendly and very competent. Never an issue with the vehicles.
GARY JDelaney was fantastic. She went out of her way to complete our rental worry free and for the agreed upon price. Truck was great. Move went well.
CHRISTOPHER Mthe staff at this location are friendly, courteous and professional, and aa pleasure to work with.
PAUL WEveryone was great I’m very professional, but also incredibly friendly
Courtney GBest uhaul experience I've ever had. The staff is happy, professional and helpful. The pickup and drop off were easy and quick. Highly recommend!
KRISTIN MLook forward to staying with you again.
DON H | Overall ExperienceDuper helpful staff
JOHN LExcellent customer service, amazing team working in that station.
YANETH IAll good - The Springfield Team was polite and professional - nice people
MICHAEL CGreat customer service at pick up and drop off!
ANDREAS LRamp was loaded with dirt. Back of the truck should have been hosed down or mopped.
STANLEY WNeed more space at the pick up center. Very tight for pick up, return and parking.
KIRK TThe best uhaul experience I have ever had!
KRISTIN MKeep up the good work! I really liked the easy drop off process.
JOHN FThe team at this location were very inviting, courteous, and professional. I would pick up or drop off from this location again.
KATHLEEN BVery helpful staff. Thank you.
MARGARET REverything was perfect! Great communication and very easy to adjust plans as needed. The driver (Shawnie) was extremely nice and polite!
Stuart CThank you
Abdelkader H | Overall ExperienceConvenient
Chad LThe manager and staff always take care of my needs.
KEVIN M | Overall ExperienceThis specific location is newer and very well maintained! The staff were friendly that I encountered. CONS: $1000+ worth of items missing from unit and no one has an answer, as a long time renter from uhaul I am absolutely upset that it even occured and nobody has an answer? CON: I rented a 26 foot box truck to go from Springfield, Virginia to Norristown Pennsylvania, as well as towed a trailer that needed to be brought from Virginia to Pennsylvania. As a long time renter, I have experienced many different trucks the truck I was given to go from Virginia to Pennsylvania not only with all of my stuff from my storage unit, but the trailer that I was transporting as well the truck would not accelerate past 45 mph Even with the gas pedal pushed all the way to the floor. It will go to 45 mph and then I will get stuck on four RPM and in order to get the vehicle from four RPMs back down to a little bit under one to two I had to almost completely stopped the vehicle to get the truck from 0 mph to the 45 mph took about five or six minutes. The truck mechanically was not sound. It was not safe for myself and or my child who was riding in the truck with me? It sounded horrible. It shook the entire duration and it sounds like it needs a lot of mechanical work. I am extremely disappointed that I was given such a horrible truck that I was stopped by the Virginia state troopers as I was a hazard to other drivers since I was not able to maintain accurate speed That was posted on the highway and the state trooper wanted to ensure that I was OK since I was not able to maintain a safe speed for traveling on a highway a trip that usually takes me between two hours and 45 minutes and three hours and 15 minutes took me about 5 1/2 hours Solely because the truck would not go past 45 mph. Again, has somebody that is a long-term renter with U-Haul I would say I’ve probably rented about 30 trucks in the past 15 years. This has been the absolute worst experience of all on top of items being missing out of my unit I would hate to let one bad experience ruin the other 30 good experiences that I had so I truly hope that U-Haul is a company makes this right Thank you for reading all of my concerns and I hope to hear from somebody soon
Diana S | Overall ExperienceTodo está muy bien,lo unico que tienen muy elebados los precios de los storage
KAREN U | First ImpressionsExcellent!
feng s | First ImpressionsI had a fantastic experience at the Springfield U-Haul. Delaney was incredibly helpful in recommending the best options to fit my needs. I can’t express enough gratitude for how amazing she was in addressing my concerns and making the process stress-free. It’s reassuring to know this is a trustworthy company that offers fair pricing without hidden fees. Moving is already stressful, and their honesty and support made a huge difference. Thank you again to Delaney and the entire Springfield U-Haul team!
ester h | First ImpressionsGreat staff. Clean facility. Super convenient!
Phoebe W | Overall ExperienceDellanie was so helpful
JOHN S | First ImpressionsThank soooo much Ms Dee, and crew !!
Tammie L | First ImpressionsStaff was prompt and efficient . Great service and very friendly!
EDWIN E | First ImpressionsU-Haul is absolutely the best when it comes to moving and storage. I had a storage room at Springfield, VA U-Haul for quite a few years, having the chance to experience their professionalism, customer care, and always energetic personalities was a wonderful thing. If anyone needs a recommendation for storage or moving in or out of the Springfield VA area, choose U-Haul on Port Royal Rd. I'm sure you will be as impressed as I have; take note that many of the employees have been there for many years and you will see their friendly faces in person or catch their names when you call. My U-box arrives here in Cypress, TX in two days, I hope my U-Haul experience continues to soar.
JAMES C | Overall ExperienceThe storage unit and the access was great, but what really set you apart were the terrific folks working in your office. They were always very friendly, efficient and professional.
charles g | Overall ExperienceEveryone at this location was excellent, friendly, and professional. I will rent from this location even if it is not the closest to me.
marco a | Overall ExperienceStaff is awesome!
jesse l | Overall ExperienceExcellent service
Stephen D | Online Move In10/10. Very professional, super efficient and well put together team. would definitely recommend. Keep at it Delaney!! 🤩
Mariam K | Overall ExperienceThe mice really got me I couldn’t believe how many dead mice in my unit once I moved out. I had to get rid of or deep clean anything outside of a box including my couches. Very disappointing.
Corenelies M | Overall ExperienceMs. Delaney and all her staff were extremely helpful and friendly whenever I had to interact with them. Highly recommend using this facility.
Jacques R | Overall ExperienceAll is good for me.
JOSE L | First ImpressionsAll the staff was great, super friendly and super helpful, cannot think of a better managed Uhaul store
marco a | First ImpressionsExcellent
Edna M | Overall ExperienceExcellent customer service!
Dennis B | First ImpressionsWith rental, I was supposed to get one month storage free. I asked an associate if I could get a one month free, and she said yes as long as I checked out before the end of November. So I decided to get a storage unit. But, I got charges for a month rent. I am wondering if I could get back reimbursed.
Ho C | Overall ExperienceThis location on Port Royal Rd Springfield is convenient. Safe, clean and secure. Not once, did I have issues with parking, access or cleanliness. A variety of carts typically were available. On occasion, Some non-thinking tenants tended to take too many carts not considering others may need Just one :) Other than that would use this location again! Thank you 👍
SUEANN D | Overall ExperienceThis was in a great location. Staff were very friendly, patient and helpful. The storage unit and area around the units were very clean. I do recommend adding more flat beds and getting rid of the ones for mattress.
Bridget d | Overall ExperienceDefinitely at this branch very polite courtesy friendly yes definitely awesome
JANICE F | First ImpressionsThe staff are very rude, There are many other storage companies to use, Me, My family, friends will never use UHAUL again!!!
Bruce C | Overall ExperienceWhile I understand the economy and inflation, the only reason I left was the constant increases and made more sense to build a shed.
gerald h | Overall ExperienceI booked the space online before seeing the actual space. The website/app was not clear on the split level. I didn’t know it meant I had to use stairs to reach my unit. That being said when I arrived to the location the guy that helped me was very clear on that and overall very helpful.
JAMES K | Online Move InFriendly stuff thanks All of them
Jhonny C | First ImpressionsThank the lady that helped us She is awesome
BONNIE S | First ImpressionsThe final “check out” was exceptional for me … Professional and courteous. 10/10. Highly recommend this location.
michael t | Overall ExperienceI was told my unit had 24 hour access and the one night I came by with a bunch of stuff to put in it - it wouldn't open for me because it said I didn't have 24-hour access! That was very frustrating!
chris h | Overall ExperienceOnly thing is needs more flatbeds.
Diane M | Overall ExperienceThe ladies at this location are nothing short of amazing, helpful, competent, professional and all smiles. If I think of other U Haul locations and staff compared to this one, makes me don't want to rent a vehicle anywhere else but in Springfield. Way to go!
BIAGIO C | Overall ExperienceI have had great experiences with this U-Haul location. This was not one of them. The current staff has no personality. They just bark it on the contact you signed. They also allowed a customer to drive off with the wrong truck. The facility has no convenient dollies to use to move stuff. They claim they are either stolen or in someones locker. If I need to use U-Haul again I will not use this location.
Thomas G | Overall ExperienceGreat job, thank you
Jaime A | Overall ExperienceMultiple significant price increases over the year I had a unit there.
Spencer O | Overall ExperienceDelaney has built herself an incredible team that always managed to keep things clean and organized. As busy as this location has been, the facility is always drivable and parking was always tight, but available. The shop was always stocked with any of my moving and storage needs, so they kinda saved my butt when I was making my last trip and I realized I lost my trailer hitch pin and they had several in stock to choose from. I plan to recommend this facility over any other in the area.
Eric M | Overall ExperienceThe staff at this U-HAUL are top notch.
Michelle G | Overall ExperienceGreat staff, very willing to help on short notice.
Peter M | Overall ExperienceOverall, my experience was good. However, for some reason I did not get notification of the last price increase. Upon noticing the price increase I called Uhaul, the employee discovered that Uhaul had apparently send the price increase notice to an email address that was not mine. The employee kindly fixed my email address and indicated that my sept. rent would be reduced by 15%. However, I did not take advantage of the discounted sept rent and checked out in aug. The cost for the small unit became too expensive to continue renting the storage unit.
Ed G | Overall ExperienceThe last day I went all the flat carts were being used …at the time an employee said we only have 2 . They need more flat carts. I was told some people put them in the units . It would be helpful to put up signage that says carts are not to be left in units. Start charging people if they are hoarding the carts.
lisa p | Overall ExperienceCharging a customer for the entire month when they end their lease before the end of the month is poor customer service. It's not like U-Haul loses money. You get to rent it out again. I will not recommend you to anyone and will discourage anyone using your storage facilities. You guys come up with all of these new ways to take people's money. There are other storage facilities out there.
Yvette P | Overall ExperienceThe staff gave the best customer service. Very helpful and friendly. The manager was very professional and very helpful. I would like to do more service with them someday .
Rose A | Overall ExperienceI don't go around recommending everything to everybody. That assumption is annoying.
Victor G | First ImpressionsManagers are great..... Jim
James S | Overall ExperienceDelaney and her team are awesome. Everyone very helpful. Only negative is the amount of flat bed cards that are on hand. Many people are keeping them inside their lockers. GREAT JOB AND HIGHLY RECOMMENDED. TY
Brian S | Overall ExperienceDelaney was a pleasure to work with as I used the unit for over 3 years while living across the country. She is fantastic and I hope you promote her/ pay her more.
ELYSE N | Overall ExperienceIt was very hard to park and we had to walk a LONG way to our unit because there was no space to pull up to the unloading dock. And we were on the second floor and there was not an elevator.
Tiffany H | Online Move InOnly problem was that when I came back the next Tuesday to rent a truck, U-Haul’s truck rental computer was down, apparently throughout the country. There was a disconnect between the laborers I hired through U-Haul’s Moving Help web site - they thought I had rented a truck; I thought they had one. Fortunately, one of the men offered the use of his van, so my move ended up very successfully. Also, despite the truck-renting computer being down, the U-Haul staff was able to extend my unit rental from one to three months. So the experience ended up very well. The guys from Elevation Moving and Cleaning Logistics were very professional and helpful, as were the U- Haul office staff.
nancy l | First ImpressionsExcellent staff- very professional and friendly. Jordan was exceptional in helping get my unit.
JACQUES R | First ImpressionsThe facility has an upper level and a second flloor. I had moved my article to the second floor before discovering my unit was on the upper level and not the second floor. The upper level did not have an elevator which made move in considerably more difficult. This was not obvious when we were assigned the unit.
Barton M | Online Move InGreat service and staff.
Jen D | First ImpressionsI used this location’s storage services for a few years and would recommend them to anyone. The customer service was excellent, and the facilities were clean and safe. Thanks for everything.
Lindsey U | Overall ExperienceAwesome staff. Extremely accommodating and helpful
Thomas G | First ImpressionsVery clean and every staff member is polite and happy to help .climate controlled and easy to access.
Armaan M | Overall ExperiencePhillip G helped me and was great. He gave me a tour of a trailer so I could take measurements. He explained storage solutions and available options. Very knowledgeable, courteous, and helpful. I also liked that this location has storage units on display so that you can compare sizes before renting. Very nice location and staff.
Nichole H | First ImpressionsGreat team. Helpful and polite.
Alex D | First ImpressionsFriendly and efficient staff provide excellent services for storage and moving needs.
JAY M | Overall ExperienceBuckle up for this story! Imagine this. You rented out your first home. You’ve packed up a 26 foot U-Haul truck of everything you own, and head states away with your newborn and wife. On the way, you call and verify your reservation for your 20x11 storage unit. Yay, Chloe confirms, the U-Haul storage unit is ready and waiting for you. She said she had to switch our units because the original one had stairs and we did not want that. Perfect. We are all set. We arrive to find out that Chloe lied on the phone. She never fixed the unit. And in the meantime, she gave away our unit. Chloe‘s reasoning was that other people arrived before us earlier in the day and they gave it to those people. Your employee Jackson did try hard to help us but said Chloe had literally just not done what she said she was goi f to do, and said Chloe completely dropped the ball and screwed us- that none of this would have happened had she done what she said she had done. But she told us she did it, never did, and in the time it took to arrive, gave our unit away. He said “all of this could have been avoided had Chloe done what she said she was going to do earlier today. Or at least called you if she (thought) she needed more information”. She claimed that she needed my drivers license but it was already uploaded on online. And later when she gave us a contract for two closets, she didn’t even ask for my drivers license which was the most infuriating part because that was her defense the whole time. Chloe went on to say that it’s not actually a reservation, and she can put us in a few closets that are up a flight of stairs and across a warehouse. We explained this would absolutely not work to fit our four bedroom house in. When those didn’t work- PREPARE YOURSELF - she actually, (and no, this is not a joke) had us wait 30 mins and said she found something - omg yay! She took us the ten minute walk to a 10 x 15 unit, (which would fit about half of our 26 foot truck), but we were open to considering it- but ouch, “the only issue was that the door doesn’t shut fully it stays like a foot off the ground so you can’t lock it. The last person broke the door. But you can use zip ties to shut it! But somebody could walk by and cut them. Do you want it?” We just blank stared at her. She was dead serious. We said “you DO realize the product you are selling here, to every person, is a secure place to keep your belongings. THAT is the product you sell here. Hunny you should not work here.” We spent two hours at U-Haul trying to figure out what to do and hours more at a hotel that night trying to figure out what to do. Everything had closed by then so we had to start over Saturday morning when places opened at 9am. It was a fiasco. We called every U-Haul storage in the area looking for storage units. Every U-Haul in the one hour radius had nothing and they were doing NOTHING for us. Chloe offered an extra day to keep our things on the U-Haul truck. We told her we had already paid for tomorrow, but “of course you’re going to give an extra day, Where are we going to offload our belongings? Your house? You QUITE LITERALLY have NOWHERE for us to put our things.” Thank God for your competitors. WE PAID $600 for a storage unit. U-Haul made a lifetime impression on us. Just picture your wife and baby both crying in a U-Haul lobby with everything you own in a truck, and a 20-year-old girl telling you she’s really sorry that you didn’t come in for your “reservation” (that’s not really a reservation) earlier. We had to keep all of our belongings on a truck overnight, and Pray no one stole our truck, or our desk or bikes strapped to the back. We were planning on using a U-Haul truck when we empty out our storage unit next month. Instead we plan to tell all of our family members, to literally never use U-Haul if their life depended on it. There are ten more people from my job moving out here from all over the country over the next month. We plan to tell them all our story. That U-Haul will literally screw you and leave you high and dry and tell you anything to get you to use their trucks. The whole promo for a free storage unit for a month is criminal. You’re affecting peoples livelihoods and families with your business practices. It awful and unethical. Y’all should be ashamed of what you did to our family.
ANDREW T | Overall ExperienceBuckle up for this story! Imagine this. You sold your first home. You’ve packed up a 26 foot U-Haul truck of everything you own, and head states away with your newborn and wife. On the way, you call and verify your reservation for your 20x11 storage unit. Yay, Chloe confirms, the U-Haul is ready and waiting for you. You arrive to find out that Chloe lied to you on the phone. They gave away our unit. Chloe‘s reasoning was that other people arrived before us earlier in the day and they gave it to those people. That it’s not actually a reservation, and she can put us in a few closets that are up stairs and across a warehouse. We explained this would absolutely not work to fit our four bedroom house in. When those didn’t work- PREPARE YOURSELD she actually, (and no, this is not a joke) had us wait 30 mins and said she found something - omg yay. She took us the ten minute walk to a 10 x 15 unit, (which would fit about half of our 26 foot truck), but we were open to considering it- but ouch, “the only issue was that the door doesn’t shut fully it stays like a foot off the ground so you can’t lock it. The last person broke the door. But you can use zip ties to shut it! But somebody could walk by and cut them. Do you want it?” We just blank stared at her. She was dead serious. We said “you do realize the product you are selling here, to every person, is a secure place to keep your belongings. THAT is the product you sell. Hunny you should not work here.” We called Every U-Haul storage in the area looking for storage units. U-Haul had nothing and were doing NOTHING for us. Chloe offered an extra day on the U-Haul. We told her we had already paid for tomorrow, and of course you’re going to give a Chloe offered an extra day on the U-Haul. We told her we had already paid for tomorrow, and “of course you’re going to give an extra day, Where are we going to offload our belongings? Your house? You QUITE LITERALLY have NOWHERE for us to put our things.” Thank God for your competitors. WE PAID $600 for a storage unit. U-Haul made a lifetime impression on us. Just picture your wife and baby both crying in a U-Haul lobby with everything you own in a truck and a 20-year-old girl telling you she’s really sorry that you didn’t come in for your “reservation” (that’s not really a reservation) earlier. We had to keep all of our belongings on a truck overnight, and Pray no one store our desk or bikes strapped to the back. We were planning on using U-Haul when we empty out our storage unit next month. Instead we have told 10 people today including all of our family members to literally never use U-Haul if their life dependent on it. There are ten more people from my job moving out over the next month. We told them all our story. U-Haul will literally screw you and leave you high and dry and sell you anything to get you to use their trucks. The whole promo for a free storage unit for a month is criminal. You’re affecting peoples livelihoods and families with your business practices. It awful and unethical. Y’all should be ashamed of what you did to our family.
ANDREW T | First ImpressionsDelaney represents what front line customer service is all about. Her positive attitude and professional demeanor leads to customer satisfaction, repeat customers and the certainty of new customers. Everything went very smoothly, staff was very helpful.
doughlas m | First ImpressionsEvery time I go to this U haul location the staff is always friendly, helpful, and courteous.
kristina C | Overall ExperienceThe building was big and clean, very convenient have all supplies that we need. One I don't like is the stairs.
sophy L | First ImpressionsThere appears there are a few lights out on the 2nd floor but everything is as expected
David H | First ImpressionsFriendly helpful staff. Clean and secure facility
Patrick M | Overall ExperienceTeam was great!
Brian M | First ImpressionsThanks to all the amazing people!
carolina s | First ImpressionsTeam was helpful when I had issues. No complaints
JEREMY M | Overall ExperienceWhile there were traps, I did see mouse droppings at move out. Not sure is much can be done about that.
Cari S | Overall Experiencedelaney was so helpful and upbeat and patient, delegates what she's doing well. thanks so much for answering so many questions and seeming to genuinely have no problem about it haha, i really hate feeling like a pain in the... well, you understand.
Kaitlyn P | First ImpressionsFacility is very clean and tidy. GM and Crew are very helpful.
Armaan M | Online Move InStaff was excellent very professional. The way you have things organized is perfect the security was excellent too. Swiping in and out. I just wish Ute want so expensive
TERI G | Overall ExperienceWorking with U-Hail Moving and storage of Springfield took just the right amount of pain out of the frustrations that come with moving things for in-laws. Staff was 10/10 and super helpful even when I screwed up my access code and set off the alarm.
Christopher B | First ImpressionsNeeds dumpsters available for customers.
Terri S | Overall ExperienceGreat facility in Springfield -- service staff is super-friendly! Only advice would be to have staff remind customers that they can check out of the facility after done using it. I returned to the facility shortly after stepping away, and found that I was still "logged in" to the facility. Not sure if the door times out and secures itself if the user forgets to log out before leaving the facility...
David H | First ImpressionsOffice staff were always very friendly and helpful.
michelle h | Overall ExperienceEveryone was friendly. One thing I’ll say is to make sure the customer knows the process of entering their storage unit fully BEFORE they go and try to enter it.
Shyera M | First ImpressionsDelaney was very helpful the place is very good
ISMAIL O | First ImpressionsVery good expirence
alusine b | Overall ExperienceIf it isn’t, this facility should be rhe training standard for the Uhaul brand!
RICHARDTERRENCE S | Overall ExperienceWill do more business in the future. Thanks
john m | Overall ExperienceDelaney and her team are excellent! If your moving and need a truck and temporary storage you can’t go wrong with this facility and staff.
SIMONOLIVER T | First ImpressionsGreat promotion of free storage with a truck rental. Easy access and clean facilities.
CHELSEAHOPE P | First ImpressionsNone
Emmanuel M | Overall ExperienceHallway is too narrow to get long items into the storage room.
Tina C | Online Move InI tried to rent a 5x5x8 storage locker. All transactions were completed, and I was given a map of the facility with instructions. The map was ALL wrong; I was instructed to go to the wrong side of the building. I finally found my unit, and it ended up being a 5x5x5 bottom locker. Not what I purchased and incorrect instructions. Idk what happened. I went back to the office to ask, and was told that as long as I was okay with the smaller size, I could keep it. Not great communication by your staff.
Sara B | First ImpressionsThe manager was super
Kim S | First ImpressionsBLUF: I highly recommend using this U Haul shop. I've had multiple storage units and rented over a dozen trucks and trailers from the Port Royal location over the past 6 years. The general manager and her staff always ensured my experience was exceptional! Thanks to TEAM PORT ROYAL U-HAUL for going above and beyond!!
Chris R | Overall ExperienceInitially received two 5x10 units, rather than the 10x10 unit I reserved, but staff fixed this within minutes and were very helpful. Thanks!
James G | Online Move InGreat staff and very clean. Pricey
Mary M | Overall ExperienceIt’s a popular place so parking can be a challenge. However, the facility is pretty clean and the management and staff are very good to work with.
Daisy B | Overall ExperienceI’ve used this facility from Feb 2019 to Dec 2023 fo ubox receipt to storage to shipping out once again. They’ve upgraded the people who work in the office and that’s reflective of my rating. Definitely would recommend with current crew!
Jane G | Overall ExperienceWonderful staff and manager extremely friendly and helpful.
Jacques R | First ImpressionsThe facility was almost always dirty. I saw used water bottles and I watched them sit in the same place for about one week. The bathrooms are always grotesque and being able to access the moving carts was always a chore. Staff wasn't terrible but they could have been more friendly. 2 out of 10 would not recommend.
Darell G | Overall ExperienceIt was a pleasure to deal with the UHaul crew at the Springfield location!
Dusan V | Overall ExperienceI like its was great experience.
Domingas C | Overall ExperienceThis is the best Uhaul location in Northern Va . They are well organized and very attentive to their customers . The Gm was very friendly and helped me make the choice on a storage unit that was perfect for my storage needs!
EDWINB E | First ImpressionsDelaney and her staff are the best. Always helpful and always available and knowldedgable.
James M | Overall ExperienceI rented my 10 by 10 only in April at the military rate of like $159 a month--a pretty good deal. Last week I received a letter from U-Hual saying the rate was going to $189 a month. It is no longer worth the price. I think U-Haul is a great company overall and your trucks are super-well maintained but I feel the significant rise in rates for storage was dishonest--i.e., getting someone in at a cheap rate and then jacking up the price a few months later after they've put all their stuff in your facility. I just cleaned it out yesterday but would have stayed had the price not be unfairly raised. It borders on unethical. Shame on your corporate leadership for being such shady and greedy operators!
FRED S | Overall ExperienceI honestly really liked that U Haul keep their promise that the first month was free and that the facility was really clean. However, a big issue that makes me not want to get this storage again is that my storage space can only be accessed with stairs, and so that just made the moving process that much more difficult. Please at least set up a ramp or something. Thank you.
Nicholas H | Overall ExperienceSuper confusing layout of storage units.
Matthew B | Overall ExperienceVery clean, organized, and safe facility.
Sarah B | Overall ExperienceRan into problems when returning truck and had to wait a longer time than usual because of putting bill on hold due to payment change.
Nancy L | First ImpressionsTerrific customer service. My first assigned unit was upstairs but when I spoke with the two "owners" they were able to find a unit for me that didn't require steps. They were both very friendly and helpful.
charles g | Online Move InVery, very, very nice and polite staff, was crowded and people were blocking the path when I first arrived. They kindly moved to give us space. Plenty of carts. Clean and safe environment.
Ginger M | First ImpressionsThe team was most accomodating. This is not a complaint but a kind observation. Access by stairs in any facility is not a plus when it is the only option to move large furniture into. Again not a negative comment---a kind observation.
langston s | First ImpressionsThis is the best uhaul in the DC area. The staff is awesome, the facilities are clean and it's a pleasure coming here.
Vasilisa C | Overall ExperienceThe process was easy, getting to the location was easy, but the fact that there were only stairs to get to my unit was atrocious. It would be nice if there was at least a ramp to get to my storage unit.
Nicholas H | Online Move InGreat staff and very clean
Thomas G | Overall ExperienceEasy to reserve, move in, and access when needed.
Ric R | First ImpressionsDaylon is amazing! Very helpful!
Stacy H | Overall ExperienceGreat facilities and infrastructure. Clean and well-maintained. I just don’t know why there are stairs to access some storage units
Adrian K | First ImpressionsVery friendly staff, very clean, easy access, fast location.
Ludwing J | First ImpressionsExcellent staff, the guys who work here are helpful, nice and very pleasant to work with. The alarms for each unit are a great add on. This is the best U-Haul location by far (Springfield). The Chantilly location on the other hand was horrible, disorganized and the staff has no clue what they are doing. The Herndon location is the worst - I had a free month reserved (one way trailer rental) and the 2 women who work there said it's not free anymore because "the general manager doesn't allow it" even though the dispacth and traffic departments at Uhaul both confirmed the first month is free. Someone from leadership needs to have a conversation with this general manager who is making up her own rules and losing customers.Overall experience - I will not use U-Haul again and will not recommend it unless they go to the Springfield location. It's not worth the headache.
Vasilisa C | First ImpressionsStaff was consistently friendly, professional, courteous and helpful!
Cynthia M | Overall ExperienceGreat storage facility, staff was wonderful with the set up. Thank you!! If we ever need storage again we will pick this facility for sure!!
AUDEY M | Overall ExperienceGreat service and supportive staff. Nice facility with well maintained environment. This is why I am a repeat customer.
jimmy h | Overall Experience24-hr only on request even though the facility advertised it as standard. Bit of a confusing thing but I figured it out. Otherwise, great service, staff helped me move small stuff, and I was well assisted.
Justin A | Overall ExperienceOver all👍👍👍💯
tolibdzhon i | Overall ExperienceSydney and Rob went above and beyond to accommodate my storage needs. The rest of the staff was friendly and helpful and I was impressed by the cleanliness of the storage areas.
Yoshema B | First ImpressionsThe storage was fine. Easy I and easy out. The truck rental was a total disaster. First I was given the incorrect truck from what I reserved. Then I was given a replacement that was blocked in by other vehicles. The third truck had issues with the ignition locking up. When I went to do the online check there was no record of the truck rental. When I called the helpline, I was listed as having three rentals. To add to the issues I was charged a gas fee when I returned it with more fuel than what I checked out. I also was charged a cleaning fee when I returned the truck in immaculate condition. It took multiple phone calls and several HOURS to resolve the problems and receive reimbursement for the unwarranted fees.
Michael H | Overall ExperienceThere should be a prorated rate, I only needed a week and had to pay a whole month.
Tracey S | Overall ExperienceThis is a really great store. The staff are great, the facilities are top-notch and the whole experience was great. Well done, folks.
ESTA A | Overall ExperienceSplendid.
COSMAS O | First ImpressionsThe only issue I had was that the price could have been a bit lower.
Louis T | Overall ExperienceThis has been a been a very convenient and accommodating location. Friendly and attentive staff all around!
Robin A | First ImpressionsClean, staff are helpful and friendly. Great storage!
SHAPHAWN W | Overall ExperienceThe storage area overall is well lit and clean, only problem is the storage Units are very dark. And the inconvenience of the one elevator and one entrance are hard. The staff is very friendly and helpful though. Would use again. There was a big moth problem in mine when I went to check on my stuff. And the rat trap in the unit and somehow leaked the blue rat poison onto a rug of ours.
Hayden H | Overall ExperienceWhen you need a place like this it's very gratifying to speak with friendly staff Place was large it seemed to help being so
John C | Overall ExperienceGreat staff !!
PatriciaandLuis D | First ImpressionsStaff here are 100% fantastic.
Candace L | Overall ExperienceThe web inventory and the actual inventory are not similar
Sinshaw D | First ImpressionsMeets all requirements. Friendly staff. I reserved an elevator accessible storage that indicated it was available, but only stair accessible storage was actually available. Very clean.
Michael D | First ImpressionsStaff was seemingly untrained and uncoordinated in issuing a new storage unit. The first unit they assigned us had an existing lock on the door, and it took over an hour for the staff to assign us a new unit. After the re-assignment, the staff apparently mis-typed in our selected passcode, and it again took nearly an hour to obtain a resolution.
Andrew D | Overall ExperienceGreat experience with professional and polite staff. After the disaster of dealing with Uhaul of Falls Church, Springfield's location was incredible. Thank you.
Kevin A | First ImpressionsThe staff are always very courteous and friendly as well as helpful and knowledgeable. My experience has been great!
JENNIFER S | Overall ExperienceAll the staff I met were wonderful
Lina H | First ImpressionsAll employees were kind and helpful!
SHAPHAWN W | First ImpressionsVery clean and safe
Christopher S | Overall ExperienceThank you for providing a safe place to keep our property over the past months. We greatly appreciate how helpful you have been on the times we needed your support.
Susana S | Overall ExperienceNo worries, no issues!
Peter R | Overall ExperienceThank You for ALWAYS providing a SAFE and very Welcoming Environment and Atmosphere at the Springfield/ Port Royal facility. Every Staff member Always made me feel WELCOMED and valued! Very important! I will HIGHLY recommend this facility and services to EVERYONE I know!
Joyce M | Overall ExperienceGreat service, no issues!
portia h | Overall ExperienceVery nice service!!!
AUDEY M | First ImpressionsWe have awesome experience with U-Haul. From the help we got from Delaney, Sidney, Akeem, Jay, Cam and to the rest of the employees. Thank you!
Herbert M | Overall ExperienceThe staff at this location were super helpful with getting our storage unit set up. The unit was the perfect size and came clean.
Brandon R | Overall ExperienceGood
Shahid M | Overall ExperienceGreat staff. Super friendly. Helpful. Clean facility. Modern, spacious, and well lit. Would recommend.
Logan L | First ImpressionsAmazing service all around !
MIchael G | First ImpressionsSomebody was able to fully rent a unit on my account - this isn't my rental! I do have a rental already, but this new one isn't mine. Isn't there some kind of verification like, "is this your phone number, is this your address, is this your email?" before they sign the contract? How did the sales person or the customer not notice that THIS ACCOUNT WASN'T THEIRS?! To be fair, when I called to correct it, Michael was very helpful in trying to understand the situation. I sincerely hope it gets resolved asap.
Asharay S | First ImpressionsVery clean. Restroom was also clean and accessible. Aisles were wide and easy to navigate. Never waited long for dock access.
Sharon P | Overall ExperienceAlways the best at Port Royal Uhaul
JEREMYNICHOLAS D | Overall ExperienceI'm a returning customer. We used this location when my son moved from VA to MS. The staff is always super friendly, helpful, accommodating, and knowledgeable. The facility is always clean and well maintained.
kristina C | First ImpressionsI would use Uhaul again if I had the need.
julie w | Overall ExperienceThe entire staff here at Port Royal are the best group of associates I have ever seen in the storage industry. They all go above and beyond for their customers.
norman d | Overall ExperienceThere was confusion on the office and access hours and being given 24 hours access to my storage, the staff was very friendly and helpful however. the facilities are clean and well kept
Hayden H | First ImpressionsIt is always a pleasure doing business @ this location. Staff is on point with customer service and facility always well mantained.
SHILO W | Online Move InCleanest storage I’ve ever had.
Brett L | Overall ExperienceNothing is perfect!
Goder Y | Overall ExperienceKeep same friendly people at this office will be helpful for consumer
Dagoberto P | First ImpressionsAt times my alarm would go off even though I checked in. Also the is not adequate lighting and space in the loading area when I was there. Parking for access across from the storage dock should be for tenants not trucks. It gets too congested in the back
Paul W | Overall ExperienceI was very impressed with the facility and the staff. Everything was very clean and well marked. There were carts available to use and there was a bathroom. It was all well thought out.
Patrica W | Overall ExperienceI was very pleased with arranging for a storage unit and the process for payment. Thank you!
Juanita B | First ImpressionsThank you for everything.
Regina P | Overall ExperienceThe staff was always friendly and helpful. The storage room was well lit and clean.
GAbrielle B | Overall ExperienceYour crew on Port Royal road in Springfield VA are top notch. There seemed to be a young lady running the show and she really has her act together. She should join the Marinez.
GENE h | Overall ExperienceFriendliest uhaul staff I have encountered to date-my compliments to the young man who helped me through the inprocessing as well as the cleanest facility I have rented at!
Roel M | First ImpressionsI’ve always had a great experience using U-Haul’s equipment. I will not hesitate to use U-Haul in the future. Special thanks should go to Ms. Sydney Hewette for helping us with storage unit selection. She is a professional with great experience.
Ali S | First ImpressionsGreat first time experience at this facility. From customer service to facility, everything was great.
Marcel O | Overall ExperienceThis U-Haul place is absolutely the best. From Manager to staff, they are very welcoming, friendly, and will go above and beyond to keep you as a client. They are the best. I love going to them for all my rental needs now. Please Try them and you will not be disappointed. They will work with you and will accommodate all your needs. I used to go to Home Depot for my truck rental needs. Not only they are expensive, they are also not friendly and will overcharge. For storage needs, I used public storage and Mini U storage. My belongings got moldy with public storage due to water damage and many of their employees are not nice nor professional. At Mini U storage, though they seems nice, they are inflexible and some of my belongings are damaged by mice/rat. It is too bad U-Haul Port royal doesn’t have drive up units but still the best.
Hermine Z | First ImpressionsEverything is ran smooth and staff is helpful and kind
John T | Overall ExperienceGreat staff! Professional and knowledgeable!
Margaret C | First ImpressionsGood service
Ligia A | Overall ExperienceThis location was EXCEPTIONALLY CLEAN!! I appreciated this experience very much. My property was protected in a safe, pristine, and vermin-free environment. The manager, Delaney far exceeded expectations. I greatly appreciated the positive customer service. I would absolutely recommend this location to family, friends, and strangers alike.
Stephanie L | Overall ExperienceFriendly staff and well kept facilities
Marcel O | First ImpressionsAwesome.
Herbert M | First ImpressionsThis place is just best Uhaul I have ever been too! The service reps are fantastic and really care about your needs. Thanks!
PATRICKNICHOLAS C | First ImpressionsThe staff was helpful and very friendly. Everyone was very accommodating, answering any questions no matter how small.
Chaquana A | First ImpressionsGood but too expensive
CINDY C | Overall ExperienceWhile my overall experience was good, the employees need to be trained on customer service. Customers should be greeted immediately; on multiple occasions I walked up to the counter and stood there for at least a minute with no acknowledgment of my presence by the person working behind the counter. Finally, *I* had to initiate the interaction or it would have been longer. On another occasion I went to the counter when no one was there. I waited for a couple of minutes and then I called the store on the phone to see if that would get anyone to show up. It didn't. Finally, someone walked in from outside with a bag of fast food. Again, no greeting to me or apology for me having to wait. Good customer service is the key to any successful business (ask Disney or Nordstrom) and can be the difference between having a good operation or a great operation. People need storage facilities and rental vehicles so you will alway have customers, but if you want to take your location to the next level, make good customer service a priority.
David E | Overall ExperienceUnit #2443 was NOT a FULL 5 X 10 full size because of its ceiling blockage.
Young K | Overall ExperienceChardonnay went above and beyond when she found out my access card was not activated properly by the office staff. She was assisting another customer at the time but made sure to keep me up dated on the status of my problems. Which made me feel valued as a customer with Uhaul. The office staff need better program I had to make several trip to the office about the unit I received the same day.
Cheredee T | First ImpressionsIt’s nice and the employees were great, but it was a huge pain bringing all of my stuff to the back of the facility and up a flight of stairs. I would not go back for that reason.
Joseph B | Overall ExperienceThe young lady at the Springfield location should get a raise, very pleasant and helpful.
Leroy M | First ImpressionsMariam was extremely helpful and a delight to meet!
Patricia D | First ImpressionsThe manager ( I do not recall her name) was a pleasure to interface with when needed. She resolved a few issues we had easily and quickly, making the inconvenience as short as possible.
Brett G | Overall ExperienceStaff very helpful & friendly. Facility very well maintained.
Timothy L | Overall ExperienceReally enjoyed everything about this facility not only was the place always neat and clean but all the staff members were very friendly and helpful whenever I had any interaction with them.
Jacques R | Overall ExperienceVery clean & accessible. Always felt safe with the security system. Nice to be able to rent a truck and buy the packing supplies in same facility, also. Full service facility.
Paula K | Overall ExperienceStaff are knowledgeable and helpful but not as friendly/customer service oriented. They’re not rude or anything (thank you for that!), it is just that they’re always explaining and doing everything in a rush. I understand this might be needed when it’s really busy but when it is not then speaking at a normal speed and making sure customers understand is OK.
Ingrid G | First ImpressionsIn and out with a smile from all.
JACQUELINE W | Overall ExperiencePeople here are very informed, polite, and quick.
norman d | First ImpressionsPeople here are very informed, polite, and quick.
norman d | First ImpressionsThe staff at this location are very helpful, professional and friendly.
Patricia D | First ImpressionsHad to cancel the courtacy storage. In doing so, staffs were efficient.
Young K | Overall ExperienceAunque el equipo que trabaja allí es muy amable tuve muchos dolores de cabeza al obtener un Storange nuevo más grande porq lo necesitaba,el anterior ya era muy pequeño para mi, mi esposo pagó por el nuevo y luego de un día le llamaron para decirle que nuestro Storange se lo dieron a alguien más, y creo q ye esto está muy mal porque si ya pagamos pienso que en el sistema ese Storange ya está ocupado,correcto? En fin ,le dijeron a mi esposo que nos darían otro y el que nos dieron estaba en una ubicación muy mala para nosotros,fui a pedir que nos dieran algo más cercano y me hicieron esperar diciendo que nos llamarían pero no lo hicieron, y yo tenía el tiempo corto para mover mis cosas , tuve que ir al día siguiente personalmente a ver que pasaba con mi situación y en ausencia de la manager,otra persona del equipo me da un Storange más o menos como yo quería pero ya do voy a ocuparlo abrí la puerta y estaba lleno de cosas, ósea que me dieron uno que ya estaba ocupado, tuve que volver a ir a la oficina a decirles lo que estaba pasando, pero mientras hago tantas vueltas yo pierdo mi tiempo valioso que tenemos cuando hacemos una mudanza, después me vuelven a dar otro Storange esta vez fue el tercer intento de tener algo para mi Y finalmente me dan uno que no está ocupado por alguien más,pero otra vez aparece un inconveniente: Este no era el tamaño que yo necesito pero no me quedo otra opción que tomarlo porque ya no había. Más disponibles. Honestamente pasé tres días muy difíciles donde se puso a prueba mi paciencia y pienso que no es justo que mi esposo pago por un Storange y luego se lo den a otra persona y nos hagan pasar tantos inconvenientes En fin , a pesar de tantos inconvenientes debo decir q el trato del equipo es amable pero los descuidos de ese tipo podría afectar al establecimiento, creo qué hay personas que no hubieran tenido tanta paciencia como yo
denis v | Overall ExperienceCheck in process was very unclear. Did not receive a lock for my unit and had to provide my own to secure things. This meant my unit was locked by staff when I first came back to the unit. Did not receive an access card. This meant my alarm went off each time I opened my unit, since the code check in system did not work properly—there was no way to search for my unit and then enter my code, I only had the option to enter my code, which ended up disarming a different unit based on the first person using the same code alphabetically. This is hugely problematic. Never once saw staff check in when my alarm went off. Unfortunately, most of these things are par-the-course for UHaul, which is why I gave an average rating. Storage building was well maintained and appropriately accessible. Plenty of parking.
Joseph C | Overall ExperienceUhaul storage unit. was very clean the staff was courteous and professional. I would definitely recommend and reopen a storage in the future
ALBERT J | Overall ExperienceExcellent in every way! Thank you!
Sam G | Overall Experience1. Had evidence of mice. Droppings and what looked like they/it was chewing stuff to make a nest. 2. I lost my key and had my lock cut off. They didn't have any disk locks left, so they gave another lock. I came to my unit which is about 30-40 minute drive depending on traffic and my unit was double locked. I was pretty angry about that. I called the next day and explained this to a female employee who said they would remove the lock so that I could remove my items and move to another facility with better customer service. I told her I would be there that evening and she said she would have the other lock removed so I could take my stuff. She did not apologize for the staff being to lazy to call or email me advising i would need to stop by during business hours to switch out locks. I arrived after my 30-40 minute drive to find it was still locked. I contacted again the next day asking to speak with a manager, was told there was no manager to speak with and that they would remove the lock, employee did not apologize for my wasted trip. I didn't trust the staff to remove it so I waited until weekend to ensure someone would be there if they had not removed the lock. When I arrived it had been removed. I wasted 2.5 hours of time and gas.
DAVIDADAM B | Overall ExperienceImagine going online and reserving an extra large unit to store a household of items in and then when you arrive, you are told that units of that size hadn’t been available in more than a year. While the employee offered to “set me up” with two 10x10 units not next to each other and one on the 2nd level, this was not what had been reserved and as it turns out, one of the units assigned was a “ghost unit” that wasn’t really there but showed up in the system. After searching for the unit and going back to the office where there was now a line of 15 people waiting, I got to enjoy that fun. A different employee then corrected the ghost unit issue so now I had to put my items into two separated units vice the one large unit that I had ‘reserved” a month earlier. What’s the point of letting people think they are reserving a unit online when they are unavailable?
Charles D | First ImpressionsThe lighting inside the unit was nonexistent making it difficult to work with the belongings without taking everything outside the unit, The motion sensors are usually a very good idea, but having to take a walk every 15 minutes to reactivate the lights wasn’t so practical.
Mona T | Overall ExperienceEasy move in. Nice facility
SHARON H | First ImpressionsHelpful, swift, professional service.
Mingquan M | First ImpressionsStaff was very helpful.
GAbrielle B | First ImpressionsThe staff was very friendly and helpful. The website should make a clearer distinction between what is 1st floor vs 2nd with elevator vs 2nd with stairs only
Saqib K | Online Move InI rented a truck. The uhaul employee who set up my reservation and gave me the truck screwed up all my information and nobody was able to find my reservation. He couldn’t find the uhaul storage facility I was returning the truck to, which was where my storage units were located and already verified I could return the truck there. He was supposed to set up an open ended reservation, but ended up assigning a returning uhaul facility, 1 hour away from my location. He didn’t explain anything about the truck and when I went to pick it up, the hood was up and he handed me the key and was walking away. I had to ask him to put the hood down and ask to do a walk around to see any damages the truck already had. I asked something about the contract and was told, “the smart customers read the contract”
Terri S | Overall ExperienceI found the facilities first rate and at a reasonable price. In addition, they had the hand carts to transport mattresses, boxes, furniture, etc up to my unit from U-Haul truck ... We could make the move on our own without hiring movers.
James W | First ImpressionsSuperb staff--professional. Quality facility. High recommended
Mark M | Overall ExperienceTodo el personal, Son personas muy amables y el servicio al cliente es excelente:
HECTORANTONIO A | Overall ExperienceThe guy helping me was friendly, answered all my questions, and just gave me good, all-around customer service.
David E | First ImpressionsI was blessed to have the opportunity to help during the move, my only improvement is to create a lift with railings for safety to left on one side of the second floor storage units instead of the up and down stairs as the only option, it will help greatly, thanks
Marvin M | Overall ExperienceEveryone was great, super helpful & friendly from Sydney to Johnny to Zachary to Delaney Klinkert. Thanks again y’all. It was my first time renting & they made it a great experience
Haseeb F | Overall ExperienceLove the cleanliness of the storage facility and storage unit.
DELREO R | Overall ExperienceAkim was very friendly and helpful
Mona T | First ImpressionsThank you for the free one month Storage
Robert S | Overall ExperienceThe staff was friendly, but not as helpful. I had a hard time checking into my unit due to the staff not asking the right questions to help me understand the process. When I got to my unit there was a lock on it, I called the office as I had my hands full and they provided me with another unit(that one also had a lock on it). Finally, the guy came out to assist me and found me a suitable unit and I was on my way.
Ariana B | First ImpressionsIt was a little deceiving, I didn’t understand when I rented a split level that it meant it was on the top floor. It sounds like it would be a unit with two levels. getting my mattress up the stairs was really hard
Alexandra M | First ImpressionsThe loading dock area was a bit crowded. I was able to get the job done, but i had to park my truck a few spots away from the loading dock. I recommend increasing the ratio of loading dock parking lots to storage square footage in future building designs.
Jordan W | First ImpressionsJohny is awesome and very helpful! Great employee!
Griffin F | First ImpressionsHelpful, nice and friendly people 😊
Carolina S | First ImpressionsGreat staff and GM (Delaney)!
KARL G | First ImpressionsGreat staff and GM (Delaney)!
KARL G | Overall ExperienceGeneral Manager assisted me. She was friendly and helpful. Truck was ready at 8 am with hand truck and pads.
Charles P | First ImpressionsWhen my original location (Newington-terminal rd), which was booked nearly a month ago, did not have a unit available for me, this location was quick to offer some space. Moving in was a cinch.
Joseph C | First ImpressionsI am so thankful for everyone at uhaul location Braddock everyone one was very helpful and understanding during my separation and helping me set up time for ex to pick up his stuff ...I appreciate all the devotion taken with me . U guys are the best
nataly q | Overall ExperienceAll the staff and manager were amazing through the whole process. Rented a truck twice and rented a storage unit. Customer service and business practices is at an all time low and this place goes above and beyond…refreshing. Thank you for the wonderful service and help. Especially, our family was going through a traumatic event and you didn’t know..so thank you for being so professional.
MARK W | Overall ExperienceThis specific U-Haul I had no issues with, I have been renting trailers from them for 5+ years, however my treatment by U-Haul in Chantilly, U-Haul in Hagerstown and U-Haul Corporate made me take my storage elsewhere, as well as I will never be renting another trailer from U-Haul after my last experience. Everything about it was inconsistent and unprofessional, and as such a large company I expect so much more.
tyler c | Overall ExperiencePolite staff, got through my paperwork quickly, clean and well-maintained, what's a courtesy carts.
Mark D | First ImpressionsStaff was great
Eric W | First ImpressionsThanks for excellent service
MICHAEL G | Overall ExperienceMoving all items into the storage unit was a breeze. Top quality facility - highly recommended.
James B | First ImpressionsThe people who work here are outstanding. Friendly, helpful, smart, quick helpful. I hate Moving but somehow they make it pleasant. They are the best. In a way they remind me of people who work at Disney world. Just so wonderful.
Roche M | First ImpressionsThis facility is the best storage facility I have ever used and I have used many! They are so friendly and the bathrooms are spotless!
RENEE W | First ImpressionsEnded up renting a storage unit at UHaul instead of one I'd just rented elsewhere because the staff was so friendly and helpful, and simply asked "why didn't you rent here?" Honesty, I only thought of UHaul as a vehicle rental place, but it's so much more!
Mary B | First ImpressionsA+++++
Mustafa A | Overall ExperienceHi, this Uhaul location is Very Clean and has a Very Awesome Staff and You Will Never Be Dissatisfied, I Truly Recommend This Location, Unfortunately I Lost My Storage Unit And Hope That Someone Have A Heart and Return At Least Important Papers And Other Things Even If I Have To Buy Some Things Back, My Info Is There. Thank You! Awesome Location And Team You Guys Are Special And Thanks For Your Love And Support❤
Donna J | Overall ExperienceOverall Excellent Service!
bong l | Overall ExperienceMe gusta la atención de todo el personal son excelentes personas y la atención al cliente es excelente
HECTORANTONIO A | First ImpressionsThe restrooms were not available for us as they were both out of order.
Andrea F | First ImpressionsAll staff have gone above and beyond to be helpful under at times extremely trying circumstances. I would like to especially commend Craig Russell for his excellent management of the facility and Delaney, whose professionalism and courtesy to even the most rude people exceed expectations. Thank you!
alexandre r | First ImpressionsI have been a customer for two years when I visited my unit to remove the items for my sister who moved from NY. We noticed all of our things were covered in mold. Although, Craig and his team were super helpful and empathetic it’s so disappointing because we are out furniture. Waiting for a claim to be files
Princessa W | Overall ExperienceHelpful and easy! Question, were we supposed to receive a lock? Luckily a store with locks was nearby though!
Michael P | First ImpressionsStaff was very helpful and informative. A great experience and a top-notch facility.
michael r | First ImpressionsThey have one of the best customer service. Very friendly and always helpful. I used to go to Home Depot for their Van. Never again.
Hermine Z | First ImpressionsIt safe and nice Customer service
tigida k | First ImpressionsThey set me up with a 24 hr access code. Not sure why (a person renting a unit needs more than 24 hr access). After 7 PM I was unable to open the doors. I called and let the facility staff know and they weren’t really helpful. That was very inconvenient. Luckily, some other people showed up and we were able to finish unloading the truck. I had to call the facility again today to inquire what had happened and ultimately request a card. I invested more time than needed.
Ingrid G | First ImpressionsI’ve had a rough couple of months, and the staff has been supportive and kind through all of my transitions that necessitated the use of the unit and moving trucks. Great staff great facility!!
nichole y | Overall ExperienceThe employees were very helpful,professional And went above and beyond to make business a pleasure
Michael H | Overall ExperienceThe girl at the counter was not wearing a mask. Please ask them to wear masks.
Johnathan K | First ImpressionsOver the past 8 months I've rented two trucks and a storage facility. I've worked with several different staff over the last 8 months. Amazingly ALL of them are professional, curious, and knows their job. I move every couple of years and dealt with u-Haul all over the USA. I can tell you this store should be the model of customer support and how to do business the right way. Hats off to this store and their excellent staff. Oh, and the I left my stuff in storage for 4 months - no bugs, no issues! And no, they didn't raise the fee after 3 months, like some other places.
JOHN M | Overall ExperienceSince using UHaul there were never a time of slow or bad service. The employees were always friendly with such good humor and laughter. Will continue to use UHaul for my rental needs.
JOSEPHPERNEL I | Overall ExperienceWell lit and clean with easy access
donald r | First ImpressionsNever used U-haul and didn't know the extent of their services. I'm impressed. I rented a truck, secured a storage unit, bought a box set, and used a mover from their recommended website MovingHelpers.com. Their prices are great. The staff was great. The facility is great. The movers were great. The facility was clean, large and very well lit. Movers emptied a 15-ft truck of furniture into a 10x10x7 space in less than an hour with no accessibility problems at all. I'd recommend U-haul to anyone needing to rent a truck, store furniture or move belongings.
Paula K | First ImpressionsTruck rental and storage with a trusted company. Brilliant.
Gerald H | First ImpressionsClean, well run location
RICHARD S | Overall ExperienceThe rate quoted by customer service is different than the rate that will be charged after the “free 30 days”.
SHARONDENISE M | First ImpressionsExcellent and professional staff.
daniel c | First ImpressionsI have worked with U Haul before, but this experience was next level. I worked with John and Delaney and they were just amazing. Both John and Delaney were altogether efficient, attentive, down to earth, transparent, helpful, solution and action oriented. The team at the Springfield Uhaul and Storage is super tight-knit and everyone is very helpful and very dope. I drove from Las Vegas to Springfield VA over 3 days. The team at this Uhaul was so supportive and helped so much. They were sincerely empathetic to my journey and allowed me to store my trailer at the facility. John was a key player, and helped me unhitch, and stow the trailer (I already purchased a container, and had the trailer for 3 more days) When I came back the next day to empty and return the trailer, I was foolish, and forgot my key to my trailer. Rich was a baller here, and (after verification) used a grinder to help me open my trailer and access my stuff to store. John, Delaney, Rich: Life-Savers. Team Springfeild Uhaul: Dopest ever. Don't stope being dope. Thank you for being dope. The owner better read this out loud, because that is how good this team is. 15/10 WILL be back again (cuz I need to get my stuff)
DEVIN W | First ImpressionsVery good location, friendly and very helpful office workers.recommending to everyone
DINAR K | Overall ExperienceNight and day difference compared to competitor.... Very competitive pricing as well.
jason w | Overall ExperienceEveryone at the facility and especially the manager Greg are extremely professional, personal and provides incredible customer service.
National F | First ImpressionsIdk if you’ll see this or not but I really do appreciate everything you did for me including this. I still don’t understand why you did what you did but I respect your decision. Thank you yankee
Billy L | Overall ExperienceGreat and smooth check-in process.
Paul W | First ImpressionsI found the storage facility to be very clean and well maintained with state-of-the-art secure access. Clean bathrooms, water fountains, a loading dock, and push carts were a very nice bonus.
Jeremy D | First ImpressionsSidney, Delaney, and Deanna are a huge asset to your location. They are efficient, knowledgeable and courteous. Having dealt with other uhaul facilities, this location is, by far, one of the next locations in thr system. I would highly recommend storage, trucks. Trailers or just some moving supplies. Thank you so much and looking forward to many visits in the future.
Christopher D | Overall ExperienceThis is the fourth unit we have gotten at your facility and we were treated so rudely tonight ! The man there was not helpful at all and charged us for a lock ! The ladies at your location we dealt with in previous weeks were very friendly and helpful - they also seem to know me now because I have gotten three storage units from this far - as well, I get the biggest and most expensive units, so they always throw in the lock at no charge. The man at 645pm last night just wanted to leave and charged us for the lock - didn’t bother to look up our account - and just added us as a new reservation - additionally, on top of that, I was returning a 20’ truck tonight too !! All the business I have given you the past two weeks / and given you great reviews / I would expect the same service last night and it was the worst!! I would expect some sort of discount with everything I have with your location - but more importantly, I would expect the same great treatment the ladies at your facility provided previously. The whole process was not what we experienced previously from your location and it completely turned me off from continuing to use your location.
Dor Y | First ImpressionsMr. Craig Russell and staff are top notch, very friendly and professional. This was the best storage and Uhaul truck rental experience ever! Thank you!
dawn m | Overall ExperienceThis experience was very nice! The check in process was awesome!! The salesman was very helpful and polite!! The access to the storage area was easily accessed. I put in a request for a ground floor unit and it was grated. The space was clean! The facility is very close to work! I did not have to take the items home while the building I work in is being renovated. I wanted my items to be safe and secure.
Joyce M | First ImpressionsGreat location and Good customer service
kesha g | Overall ExperienceReally outstanding! Professional, helpful staff, clean, extremely well run facility.
STEVEN B | First ImpressionsMy only problem is there was not a small storage unit on the first floor and I had to climb 12 steps to reach the locker. An elderly or handicapped person would have difficulty using parts of this facility.
JEFFREY G | First ImpressionsYou have a stellar front team — Deeanne was super nice and helpful. When I had a question; Delaney took care of it(& btw she is a future leader fossure). Even when I was parking the vehicle; other guy at front jumped in and assisted me without any hesitation! In the back, Ms. Joy & other members were helpful, courteous and super attentive as well. Overall 10/10. You got a great thing going on for you!
Tausif L | Online Move InWrong mileage on van. It shows 820 and on paper was 769. Gas tank was half and they wrote 1/3
SANDEEPKUMAR B | First ImpressionsI use uhaul and storage quite often, I was very happy with this location.
Kevin B | Overall ExperienceWas shown a unit and checked out within 15 minutes. Friendly, expeditious service. Night and day difference in experience compared to nearby competitor, in which I literally turned around and asked for a refund.
jason w | First ImpressionsHelpful staff!
RICHARD S | First ImpressionsThe staff are most helpful, it’s so convenient to pay using your website
Clyde H | Overall ExperienceWhen I moved in, it was a miserable 90 degrees upstairs. At move out, it was better at 78 degrees.
Madeline G | Overall ExperienceI would have been happy to recommend Uhaul but this is the last straw for me. The Springfield Uhaul Office charged me for gas on the truck rental. I returned the truck between a half and quarter tank. I was right at the facility, they could have brought this to my attention and I could have pointed out the gas was correct per my contract but instead the next day I tried to purchase gas for my personal vehicle and my card was declined all to find out that I was charge $58.50 without my knowledge and now must wait 3-5 days for a refund. I was also charged mistakenly charged $22 and also need to wait for a refund. All of there issues could have been avoided but instead Uhaul is continuing to cause me hardships.
Taharka J | First ImpressionsExcellent customer service by all of your staff!
Jacob P | First ImpressionsGreat customer service, great manager. The team is friendly and professional
Jean M | Overall ExperiencePrices very competitive, but the safety and comfort of the facility put it heads and shoulders above the rest.
Patricia D | Overall ExperiencePersonnel were friendly and helpful.
Diane B | Overall ExperienceCheck in and check out were easy. The storage unit was clean, and I was pleasantly surprised to find carts to move items from the truck into the storage spaces.
Lynn N | Overall ExperienceDelaney did a great job. She was very helpful, knowledgeable and friendly. I would definitely recommend this uhaul to others.
Christopher D | First ImpressionsThe man that helped me check in went above and beyond to make sure I got all my needs for my unit met and was incredibly helpful, explained everything very clearly, and solved all my issues perfectly!
Sarah W | First ImpressionsWe ended up finding rat feces within our unit. Also, an employee from Uhaul went inside our unit to look inside for the rodent they accidentally stepped on some glass shelves and broke them. We are providing the details to Delaney via email that way Uhaul can complete the claim and we can have the glass shelves covered by Uhual since the employee from Uhaul broke them. We are happy with the fact that the facility provided us boxes and they allowed us to throw away some of our belongings at the dumpster on site. Overall the experience was average due to the rodent issue, but the facility assisted us in resolving the issue. We are now going to wait for the claim to be finalized by Uhaul so we can be compensated for the glass shelves that the Uhual employee stepped on and broke inside our storage unit. Thank you!
santiago c | Overall ExperienceThe only issue I had at all was that an employee from the garage started yelling at the other employees in front of customers. Other than that, I am satisfied with how everything is. I especially appreciate the complimentary moving carts for customers to use.
RACHELCATHERINE V | First ImpressionsThey charged me after I moved out and I still haven't received a refund! I contacted the facility and they were not helpful because, per Jackson he "could not figure out what was happening" he said Delaney authorized the bill so we have to wait for vDelaney to fix it?! I sent an email to Uhaul custimerb service. It isn't hard. Jackson said The unit shows in the system as empty. Refund the money. Jackson didn't do that instead he said wait to talk with Delaney when she come in the next day. What?! How is that problem solving and good customer service?
Kelly H | Overall ExperienceVery nice place.
Ronald M | Overall ExperienceBuilding layout is horrible. It was not disclosed when reserving the storage unit online that all climate controlled units are on the second floor. Availability of parking is a nightmare. Also having a storage warehouse on one side can make it easy to get blocked in. Sometimes the security code to arm and disarm the units alarm was faulty, meaning you had to go back and put it in again. The alarm issue happened multiple times in a 2 week period.
Russell D | Overall ExperienceStaff is outstanding! Moving can be difficult in so many ways. The staff makes it so much easier, great people.
roche m | Overall ExperienceOverall a good experience, the only downside was the original storage unit I reserved was not available what caused delays and cost me money to have men standing around without being able to work to unload the moving truck.
Jon S | Overall ExperienceEverything that I was looking for addressed by polite staff. In shortest amount of time I came out with all I need.
Neda P | First ImpressionsThe entire U Haul experience was awesome!! U Haul made it extremely easy to arrange the truck rental, moving supplies, storage space and moving helpers!!! It was very easy and worked just like I planned it. The moving helpers were invaluable. The storage space frankly blew us away. It was very efficient, clean and very functional. Great job U Haul. Highly recommend U Haul and we will use you in the future!!
William D | First ImpressionsThe layout of the building, the parking, and access to the building are horrible. Using the website to select a storage unit was misleading and I ended up getting something I didn't want. It took multiple times to set up a code correctly with the staff for access.
Russell D | First ImpressionsStaff is well trained and professional! Always helpful
Deborah M | Overall ExperienceThe staff was so wonderful I would recommend this Uhaul location to anyone who needs storage as well as equipment. Thank you Momma Wheels
Laurie A | Overall ExperienceI forgot the gentleman's name at the service desk but he was extremely helpful! I am very happy with my experience. Keep hiring good workers like him. Great facility!
Andrew G | First ImpressionsExcellent facility with professional staff. My only recommendation would be to change the traffic pattern.
charles c | Overall ExperienceThe storage unit was always very clean and opened when I needed it to be and the service from the representatives was great.
ishan a | Overall ExperienceDelaney is an outstanding employee who exhibits a great knowledge of the business and customer support.
JAWAD Z | First ImpressionsDeanna was knowledgeable, professional, and courteous. I appreciated her outstanding customer service.
MICHAELOH K | First ImpressionsNeed more carts are the staff go find them and bring them back to the entrance
RONALD H | Overall ExperienceI would call this U-haul facility an advanced system. The units are of the right size and price.The halls are clean and level. And they give deals. Oh, lest I forget, I rented a truck here, weeks ago and the rental process is hassle free with excellent attendants. No complaints here.
Leonard A | First ImpressionsThe storage unit I had reserved was not available upon my arrival. An alternate unit selected for me was locked, so back to the front desk I went. After approximately 30 minutes of trying to get the situation resolved, I was able to unload my truck. The down time cost me $250.00 as I had paid help standing around waiting while you fixed your problem. I have little faith when I pick up my belongings on 8.21 the truck I have reserved through your facility will be available and I will once again pay help to stand around needlessly.
Jon S | First ImpressionsNice clean and modern facilities
Miosoti E | First ImpressionsThe employees were very helpful
roche m | First ImpressionsClean facility and kept climate controlled. Staff notified me immediately when they saw a chemical substance coming out of my unit, when I found it was wiper fluid that had leaked out. Staff are all friendly and helpful. Highly recommend.
Daniel D | Overall ExperienceGreat service, but few employees working the desks so had a long wait time to ask questions.
Tiffany L | First ImpressionsI couldn't have access to door and I did not get storage unit
JOSE C | First ImpressionsExcellent service! I am glad I pick you instead of other businesses!
carlos t | First ImpressionsReally helpful and knowledgeable staff. Very patient with some impatient customers.
Peter b | Overall ExperienceThe service was outstanding from the first greeting, to the extra help that was genuinely offered and needed because the battery on my car had died, the friendliness of the front desk staff, including the accessibility and ease of the return, I was very impressed. I would highly recommend going here for moving and storage needs. It was one of the best customer service experiences I’ve had which was so helpful after a long across country move.
Jeanne S | First ImpressionsDefinitely will comeback when need to
Henry d | Overall ExperienceOnly two stars because the facility was in good condition, other than the card scanner not working for anyone. Staff was extremely rude when I needed help on 06/20/21 while I was clearing out my unit. I asked to speak to the manager. A staff member told me he would go get him. Ten minutes later, no one had come to the storage area to help me, so I walked around to the office only to find that the entire staff were rushing to their cars to leave. The manager would not make eye contact with me when I called out to him, and I HAD TO STEP IN FRONT OF HIS CAR TO KEEP HIM FROM DRIVING AWAY. On top of that, he was extremely rude when I insisted that he help me access my unit. Completely unacceptable customer service, and I won't be using Uhaul Storage in the future.
Max B | Overall ExperienceThese people here are awesome. Always on the move whether they are caring for customer at the counter, restocking the showroom, or cleaning the trucks and premises. Craig and his entire team always deliver a smile along with outstanding customer service. I thank them all!
norman d | First ImpressionsBy far the best U-Haul store, truck rental and storage unit I’ve ever used in 20 years of military moves! The loading dock and utility carts made loading/unloading easily Half the work. Only drawback: the back is so busy and congested that backing a truck into the loading dock spaces can be a challenge....perhaps a way to enforce people not parking in front of the docks to give more room for the trucks would be nice, though I can understand the difficulty based on volume of traffic. Huge shout out to the young lady (blond w/ braces) in the office - she was always courteous, very knowledgeable and competent, and she managed all the other workers with great efficiency. Having worked with her at least 5 times, it was clearly not a one-time deal. In my career field, I promote rockstars like her and put them in charge of my most important projects. A secondary kudos to the shorter gal with piercings, who was also great, but I worked with her just the one time.
James N | Overall ExperienceI was giving two months free rent and a free lock in order for me to take the storage all I've been doing is getting texts from you telling me that I'm behind in my bills I got a final notice yesterday I went to my storage and you had locked me out of my storage I do not owe anything until July 12th and now they moved it to July 21st this is been a nightmare somebody needs to get their act together
ROBERTDARRELL G | First ImpressionsMy move in was complicated by the after-hours security alarm check in process combined with the locked automatic sliding door. This detailed instruction was not part of the check-in process. The difficulty was quickly explained and accommodated by one call to the on-call facility manager. In hind sight, if such instructions had been included in the emailed instructions, I might have complained that it was complicated and confusing. For matters of security, this experience increases my confidence that my storage is secure. So, I rate excellent.
ardianne S | Online Move InPerfect
HASSAN E | Overall ExperienceJust thanks to u-haul!!
victor m | Overall ExperienceThe guys working the desk were amazing. I think at least one of them was there when I picked up my truck to move away 2 years ago. It was great to see them back and they were just fantastic and really made me happy about bringing my business here.
Michael O | First ImpressionsNOBODY ANSWERS THE PHONES
patrica v | Overall ExperienceWould have liked for the larger doors to stay open after 7pm. Would have made move in much faster.
Jasmine B | First ImpressionsThe first 2 units offered were already occupied.
Robin W | First ImpressionsAfter-hour online check-out did not work.
HAIDUC N | Overall ExperienceNOBODY ANSWERS THE PHONE AND EVERYTIME I CALL ITS ALWAYS A 25 MINUTE WAIT - REALLY UNACCEPTABLE AND I WILL LOOK FOR ANOTHER OPTION
patrica v | First ImpressionsIt is natural for my trial and error that I do not know how to use it at first. I quickly got used to it with the kind help of the staff. The lady who cleans here is also kind.
Kyung H | Online Move InGreat staff, everyone friendly and helpful. There was even an employee who helped me with getting set up.
Syreeta M | Online Move InSecurity code doesn’t work half the time. You have no way to access your storage after hours. Even the cards that they give you don’t work half the time. After hours there’s no way for anybody to help you expeditiously.
Charles C | Overall ExperienceThank you for your good service
MARIAESTHER J | Overall ExperienceStorage was good. Frustration is that signage is bad and phones are never answered. Nothing tells you that main doors close when front does even though access hours are longer. I was told it's in the contract but who keeps their contract with them every time they visit. There is nothing that tells you to take a photo of an empty unit. If you wan folks to feel informed, inform us in great big letters in visible places, not small print in the contract.
Steve N | Overall ExperienceThanks. Check in was very smooth and very good customer service!
Sarah B | First ImpressionsThe storage was useful for prepping our house to sell.
MARKTHOMAS H | Overall ExperienceSo, so clean, well lit, safe storage facilities. Will use again when the need arises and highly recommend to as many people as I can!
Diane K | Overall ExperienceIt's always great doing business with U-Haul Port Royal location in Springfield, staff is always friendly and ready to help, facilities are super clean and access is very convenient.
Jorge S | Overall ExperienceThe best U-haul i’ve ever been to!
Jessica G | First ImpressionsI have used several storage facilities over the years. This one, on Port Royal Rd in Springfield Va is by far the cleanest, well stocked, well organized, and friendliest.
renee w | Overall ExperienceClean and well lit. Could use a few additional flat carts . Weekend left only mattress carts and there were very few people in building. Otherwise all good. Thank you for the lock.
SUEANN D | First ImpressionsNice facility - good location, convenient access and lots of drive space. The individual who helped me at the desk was fast and very professional and courteous. Thanks!
Michael R | First ImpressionsEasy process to rent and access the storage unit.
MARKTHOMAS H | First ImpressionsFirst I want to say thank you to Craig personally, he’s a great person with a good heart. I had the pleasure of meeting him when I went to this location to rent a storage and he made me feel right at home very professional and friendly. On top of that I have NEVER seen a U-haul this clean inside and out.The place is Immaculate! Thanks you again for getting me out of a terrible situation Craig and turning it positive!
james a | First ImpressionsCraig and his team at the Springfield location are great! I've used more than a few U-Haul locations and this location is among the best if not the best. From renting trucks, trailers or a storage locker they are great. Keep up the good work!
Gary T | Overall ExperienceGreat experience so far. If I had to pick something as a suggestion, it would be great to ask for preference in location of unit. The one assigned me was in the very back, and I saw same size units available right next to the elevator. Thanks!
Alejandro B | Online Move InAmazing experience and the best staff, team. Highly recommend!
Jeff W | Overall ExperienceThe staff were incredibly helpful, answered all of my questions, were very polite and really efficient. I rented a 15’ truck and a storage locker. The climate-controlled locker was absolutely spotless, and was easy to access.
James C | First ImpressionsCouldn't have been happier with the move in process! Super easy and convenient!
Kelly H | First ImpressionsSo helpful. so friendly. thank you!!!!
Terrey L | First ImpressionsBest storage facility. I stored my stuff for 6 months till I found a place to stay around Northern Virginia. Checking in & out was quick & easy. When I checked out the lady staff who helped me is amazing, it's unforgettable experience. Thank you so much.
Betelhem T | Overall ExperienceI had a bad experience at another location and when I came to this location I was greeted by a gentleman named Craig I thought he was a very professional person and caring at the same time !!!! Since then I’ve moved to his location the beat location in Northern Virginia! Thanks Craig
james a | First ImpressionsWas able to make arrangements over the phone with ease. Very convenient
Tedisha B | First ImpressionsPerfect experience! Great, helpful, friendly staff
Jeff W | First ImpressionsDeana did a superb job in every aspect of my customer experience. She was professional, cordial, helpful and knowledgeable. EXCELLENT!
JOE P | First ImpressionsThank you. You all make moving and storing belongings seamless and stressless.
hallie h | Overall ExperienceHad some trouble with getting flat carts. Still very clean. Need more flat carts
david p | First ImpressionsThis experience was beyond excellent. Friendly, helpful staff, extremely clean location. I was so impressed with their service, I almost hated to move away.
CATHERINE B | Overall ExperienceVery convenient and safe
MARIAESTHER J | First ImpressionsThank you!
Jeanie M | First ImpressionsGreat experience. At close out, I was told to provide a photo of my unit fully cleared out. I wish this was on the website (I did not see this in the close out section of the FAQ).
Matthew N | Overall ExperienceThe young man that helped me really had patience and excellent customer service skills I was asking him so many questions at one time but not once did he change his tone I wish their were more people like this young man
cloressa b | First Impressionsthere were some problems with the rental of the truck when Uhaul claimed they couldn't find our reservation and rented us a more expensive truck. That was later made right. My complaint is that when we were in the storage unit someone tried to unlock their unit without having first swiped their card at the entrance and a VERY LOUD alarm went off. The alarm was a decibel level that caused hearing damage. My husband's ears are now ringing nonstop and the tinnitus is interfering with normal lilfe. It has been a week and it appears that the damage is permanent. We are furious. No uHaul people checked when the alarm went off so it was pointless and yet it caused real damage to my husband's hearing.
William B | First ImpressionsWhen it comes to storage crag and his team make that best for me and I always recommend it to friends and family
bala b | Overall ExperienceFriendly and answered all my questions.
Sarah P | First ImpressionsDelaney is awesome. Very friendly and helpful as was the person inside the facility who kept it clean and easy to maneuver through.
Paul S | Overall ExperienceI would have given five stars except for three things: 1. There was confusion about the free month. This is the second time that staff members made an error since my original move-in date in May, which caused unnecessary stress. I also wasted a lot of time rechecking my online account for updates. 2. If I hadn't thought to check for the promised free month on my account before my last visit and if Craig, the GM, hadn't been there when I went inside, I believe I would have had to file a complaint. The guy standing next to Craig at the counter sounded like he didn't believe me when I explained that I had been promised a free month both via email and on the phone after my van rental. 3. The unit is supposed to be climate controlled. I was unable to visit it in all of the months between May and October to check. When I went there twice in October to deposit items and then pick up some items I forgot, it was humid inside and musty smelling. I can only keep my fingers crossed that my belongings, especially any paper and fabric ones, come out of it okay. Otherwise, this U-Haul storage is definitely a place that I recommend for self-storage. It's large and has plenty of units. There are bathrooms on each floor and an easy-to-use elevator. They offer a variety of carts. It has an excellent security system. The staff are also informative and friendly.
Bertha C | First ImpressionsAprecio mucho su servicio, solo sería bueno que el acceso a sus bodegas tuviera asesoría en español
Rodolfo T | Online Move InThe facility was always very maintained and clean, as well as easy to access to my storage using the moving stair and plenty of carts being available. All in all, even though it was far for me to come to my storage, it was still a very well kept facility and I would definitely recommend it.
joshuah m | Overall ExperienceThe facility was clean and the Team at this place were great to work with. They were flexible and friendly and always looked for ways to work with us when delays inevitably occur. We had a complicated move that was made easier by the uhaul team.
Stacey B | Overall ExperienceThe customer service were so friendly and professional especially a young gentleman by the name of AKIM BANGURA,he was so helpful and professional
Pearce J | First ImpressionsSeamless process for transitioning to a new storage contract.
Thompson G | First ImpressionsI could not have asked for better service or found a more professionally organized and well-maintained storage facility. My unit is clean, dry, rodent-free, and easily accessed. The loading dock makes it very easy to transition items for storage from my vehicle to the floor that my unit is on, which eliminates having to lift heavy and bulky items.
Thompson G | Overall ExperienceStaff very helpful Very clean restrooms Easy access
Bernard P | Overall ExperienceA nice place environment
Pearce J | First ImpressionsThe facility is extremely clean and the staff was great would recommend this place to anyone needing storage or renting a uhaul.
RACHEL H | First ImpressionsThey was very patient with me and helpful.
TANGEE L | First ImpressionsMy one complaint that I have is that I arrived at the location at 9pm and the location was closed. I had no notice that the storage part was combined with the truck rental part so I assumed that the storage place would be staffed until 10pm. I think the website should clearly state that you can not sign the contract/ get keys past 7pm. It just states storage access until 10pm. On a positive note, associate Joy was very helpful and accommodating. I really appreciated her assistance.
James M | First ImpressionsWhoever cleans the storage unit does an excellent job.
jason m | First ImpressionsThe female staff member that cleans The storage area during the week is absolutely wonderful. She always goes beyond to assist and care for customers. I am speaking from personal experience. She is always professional and marks your team in a highly positive manner. I would use your services again if needed just because of her. For one year I personally maintained 6 storage units at your location.
Joe H | Overall ExperienceStaff was friendly, helpful, and professional, especially Delaney
Ablam A | Overall ExperienceWe elected to move our belongings from a U-box to a storage unit at the Springfield VA facility. When our U-box was being shipped, we received an email offer for one month of free storage. My wife called and booked a storage unit, but later it was clear this reservation was made (I got a call to schedule U-box delivery which of course was not necessary, and then I had to reserve a storage unit at the U-haul facility when I went to access the U-box). Overall the process of accessing the U-box and transferring belongings to a storage unit was not clearly explained, and there seems to be a communication disconnect between the storage rentals team (front retail area of the facility), the shipping/receiving/warehouse department and U-haul’s central customer support hotline. In the end, we accessed our U-box and moved belongings to our new storage unit fine, we were just confused about the process beforehand.
Kevin S | First ImpressionsI had an amazing experience at both ends of my move and the truck was a beast. It was a great move. Could not have asked for a better experience.
Jon H | First ImpressionsStaff are very friendly and nice to me and my family day know my name thanks again so much
Tigida K | Overall ExperienceStaff are not attentive to customer’s needs. I was charged $15 for paying late when i gave them my credit card info for automatic payment. I have to go to the office twice to settle this problem. When I gave up one of the units i rented, instead of closing the empty unit, they closed the other unit with my things so i have to go back to the office again to settle the issue.
GINA J | Overall ExperienceDelaney was very professional, friendly, and helpful. She walked from the office to the storage facility and immediately took care of my issues.
Ablam A | First ImpressionsWe received excellent customer service from both Claris and Joy. They made our move so much easier, plus they are super friendly.
Natasha G | Overall ExperiencePrices are great. Deals are great . People are great.
Micheal L | First ImpressionsWe had a fantastic experience at the Springfield U-Haul storage facility. Clarice and Joy made our moving experience much easier by helping us secure storage units and a cargo van in order to move our goods out of U-boxes. Also, the U-boxes were staged and ready to go when we needed them. We greatly appreciate the Springfield U-Haul team's efforts.
Natasha G | First ImpressionsLovely hard working team risking their lives in this pandemic. God bless you all.
Oreoluwa F | Overall ExperienceTry to go from $$$$ to $$$
Edgar J | Overall ExperienceGreat Staff
ROY D | First ImpressionsAlways helpful and informative. Very reasonable prices as well. Lots to choose from. Keep up the good work🖐
Michelle S | Overall ExperienceJoy was so helpful and amazing when I was there - really appreciate everything she did to make my move so easy!
Ashleigh W | First Impressionsthank you claris for all the help
neris b | First ImpressionsBest customer service! Craig, Ryan and Robert very helpful and responsive. I appreciated their patience in answering my many questions.
LYNNE B | Overall ExperienceVery nice people and Robert is the best and the team are all Friendly to me and my husband
Tigida K | First ImpressionsRobert and Craig both very responsive and professional - thank you for all your help!
LYNNE B | First ImpressionsTold me they had the van and auto transport that I needed, then said they don’t have it anymore. Sent me 40 miles away to leesburg store what supposedly had it. After arriving at other store and waiting 30 minutes, they pulled up with the auto transport. 45 minutes after leaving with auto transport, I was called and informed that the transport that I just waited and paid for was reported stolen and I needed to pull over and wait for someone to come swap it out. Something that should have been a quick transaction ended up wasting 3 hours of my time.
Matthew N | Overall ExperienceGreat customer service!
KAZI H | Overall ExperienceThis is the best storage facility I’ve used even the staff are always very helpful and the place is always well kept clean compared to many storage place I used before .
BALA B | First ImpressionsGood Service
joaquin e | First ImpressionsWith my experience the storage unit was clean and perfect space love the unit that has facilities option to put heat on water fountains followed very professional. Be with my experience the storage u
Edith K | First ImpressionsRecently needed to rent various moving & storage equipment. Can't say enough positive comments about this U-Haul facility's front end staff. Would definitely recommend. Will definitely use again!
Chris R | First Impressionsvery clean facility, better value than previous company I used, efficient office staff and friendly service.
Donna C | First ImpressionsCompared to your Newington location this team was awesome. Extremely helpful. No waiting. Could not have been a better experience.
cathy c | First ImpressionsExcellent service, responsive to questions, and convenient.
Amanda P | Overall ExperienceI am planning on moving things from another storage place this month to your place. Your place is much cleaner, well lite, easier to get into and affordable.
michael l | Overall ExperienceAs a woman returning a truck by myself after dark, I thought the process was fairly smooth BUT I wish I would have known that I was going to have take photos on the return!!!!!
Jane G | Overall ExperienceStaff was so helpful and friendly. Very rare to find this with ALL the staff no matter who was assisting me!
CHRISTINE F | Overall ExperienceThe gentleman who helped me was excellent and thorough. The facility is clean and appears to be well managed. Looking forward to using my storage space here.
URSULA B | First ImpressionsPeople where very helpful. The place was very clean, well lite and great carts to move my things to my storage unit.
michael l | First ImpressionsStaff were great and the facility is very nice.
kenneth f | Overall ExperienceService was prompt, courteous, and details were explained thoroughly. I would recommend U-Haul Moving & Storage of Springfield to friends and family.
Z G | First ImpressionsThe staff doesn't care for safety/security, is poorly trained, & lacks basic customer service skills. I was compensated for my trouble, but nothing could get me to recommend or use this business again
josh f | Overall ExperienceI ended up being charged for a service I did not request and refund was not made
bennett a | Overall ExperienceExcellent staff and facilities. Great customer service.
kenneth f | First ImpressionsEveryone was very friendly and very helpful.
CHRISTINE F | First ImpressionsN/A
Adrienne R | Overall ExperienceHighly professional and attentive to customer needs!
Joe H | First ImpressionsRobert Lopez was the model of good customer service.
Roger D | Overall ExperienceOur original 30-day free storage contract was 795025-00103517. The mgr lady at Springfield could not find it, she created new contract 795025-00103767-113428. Must we cancel both when we are done?
Roger D | First ImpressionsGreat location and easy to access your storage unit!
Brianna B | Overall ExperienceNo trouble at all. Had a great experience here with U-Haul
Eric J | Overall ExperienceMaybe the worst customer service experience ever. We waited in line for 10 minutes and weren’t even acknowledged by the staff behind the desk who were busy I guess. They only got ruder from there.
James V | Overall ExperienceThe facility was clean but the lights were out in my hallway. The employee helping me check in was kind, but did not know how to apply the discount I was asking for, and it ended up being a big mess.
Dorothy S | Overall ExperienceThe storage facility is very clean with ample hallway space. Lots of carts for transporting your goods to the locker.
tann p | First Impressionswe always receive the best service and vehicle is always ready when requested. this is the same every time we use them.
Linda P | First ImpressionsOutstanding service. Profrssional behavior. In and out quickly.
Adrienne R | First ImpressionsFacilities, late night access, and moving this in were great. I wish I had more say in where my storage until was located. It was a bit annoying to have to move things up stairs.
Eric J | First Impressionsfriendly service helped release the car from the auto transport even though it was raining hard.
Stephen B | First ImpressionsThank you for your service.
Christine A | Overall ExperienceExcellent customer service everyone worked as a team with great camraderie ! Every body there should be commended by senior management!!
bob w | Overall ExperienceOut storage unit was on the far side of the building, dozens and dozens empty units closer to the loading docks. asked for a closer unit, but no, ZERO logic. No military discount
Joni T | Overall ExperienceExtremely clean facility; helpful staff. A staff member even offered to carry heavy items for me! So helpful to have this space free for a month with truck rental. Exellent perk! Highly recommend!
KRISTA W | Overall ExperienceWe easily made the reservation on line. Getting the storage room took a while and the info was not easily seen by us. A van blocked 3 parking spots at load dock, employees did nothing about it.
Steve N | First ImpressionsDelivered U-Box on schedule!
Steven W | Overall ExperienceVery happy with your service. For the most part your employees were courteous and attended to my needs.
QAMAR S | Overall ExperienceThe person that made the reservation at the U-haul store was very polite. The lady that dropped off & picked up the U-Haul boxes was great and such an asset to U-Haul, she went above & beyond!
Barbara T | Overall Experienceexcellent experience
Aisha B | Overall ExperienceVery easy moving process especially for a cross country move that can be very stressful! Much much more affordable than PODS! Would recommend in a heartbeat!
Mary B | Overall ExperienceEasy transaction and super helpful staff. Facility is spotless and secure and I am completely pleased. All in all, my truck rental was smooth and efficient. Would definitely use U-Haul again!
KRISTA W | First ImpressionsThe staff was very pleasant and accomodating. I would recommend this U-Haul location to anyone. My movers also complimented the facility. Specifically on how clean it was and the security.
Pauline e | Overall ExperienceHe was professional and explained in detail.
BALA B | First ImpressionsExcellent service. Appreciate their customer service and ability to be flexible
Pauline e | First ImpressionsI had a small move, the staff were quick and helpful.
Rebecca H | Overall ExperienceSuper friendly staff, reliable service.
Elisabeth A | Overall ExperienceGreat facility, clean and helpful manager.
serena S | First ImpressionsNo comment
Larry C | Overall ExperienceEfficient, professional and appropriate! great help! thanks
shirley c | First ImpressionsI did a lot of research before renting U Boxes. My decision was based on interaction with UHaul customer service personnel. They were so helpful and I couldnt be happier. Thank you !
Jan B | Overall ExperienceVery helpful and courteous
phillip j | First ImpressionsThe staff was helpful and the pods were picked up and delivered promptly in a minimum number of days from the storage facility. The door had sagged on one of the pods and the lock fallen off.
Sarah T | Overall ExperienceAdequate
Luke S | Overall ExperienceYour U-Haul Moving & Storage of Springfield at 5285 Port Royal Rd, Springfield, VA 22151 did the excellent customer service.
Tanya Z | Overall ExperienceThe General Manager and staff were OUTSTANDING!
Kathleen M | Overall ExperiencePrice quoted $114 for 10X5 yet I was charged $119.00. I was Given a unit extremely far away when available units were close to the loading dock. Facility was clean
Joni T | First ImpressionsThe Storage Facility Rating of the U-Haul Moving & Storage of Springfield is excellent and the quality of customer service of your office’s staffs is also excellent, my family and I thank you so much.
Tanya Z | First ImpressionsDelonte was great to work with. 100% Customer Service and spoke well of the company.
WILLIAM P | First ImpressionsFirst I rented a U-Box, not anything to do with the facility itself. The container was promptly delivered and served my purpose satisfactorily, however I did have an issue with the door.
James H | Overall ExperienceNever made it to the store, the Ubox was delivered to the home. There needs to be some communication about the pads. How they should be returned. How they should be folded. Not right to charge
Michael B | Overall ExperienceAn all around great experience—thank you.
Wells W | Overall ExperienceStaff is checked out, no awareness, lied several times, always on their phones, Zero sense of urgency. Will never use U-haul again and will recommend to friends and social media do the same.
Derek R | Overall ExperienceGreat job
lauren n | Overall ExperienceWe move our furniture from state to state, and Springfield is final destination by using U-Boxes! They are very friendly and easy to make customer satisfy! The managers and delivery man are awesome!
Steven W | Overall ExperienceThe managers were terrific to work with and the delivery guys also
Deborah K | Overall Experienceexcellent customer service
Curtina N | Overall ExperienceWe had the u-haul box delivered so do not know about the facilities. Very pleased. Worked like a charm.
richard j | Overall ExperienceVery easy to do business with, really helped me out of a bind. Thank You!
Susan P | Overall ExperienceGot charged for a U box that I didn’t even have.
matthew g | Overall ExperienceA little bit of waiting time, but once you are attended it goes lightning fast.
Victor D | Overall ExperienceSpringfield, VA needs more employees.
Christine W | Overall ExperienceGood communication.
Albert M | Overall ExperienceSolution oriented, great customer service
judith p | Overall ExperienceI can’t rate the facility because I rented PODS. These were delivered directly to my house then moved to my son’s new home. The delivery team/driver was amazing( thank you Jimmy)! A+++
Melanie B | Overall ExperienceThe staff were very nice and efficient
mary p | ReservationVery accommodating with changing my pickup time. The first 3 questions are n/a as i never saw the storage facility but you won't let me skip them. UBox was delivered to my house.
millie g | Overall ExperienceFriendly staff but I made an appointment a few days in advance to pick up my U-Box. Got there, wasn’t ready until noon. Pretty unacceptable, it should’ve been pulled from their shelf before I came.
Grace M | Overall ExperienceJimmy was excellent and worked hard to make sure the delivery and pickup of the UHaul containers went really well.
Laurence S | Overall ExperienceSuper helpful and very friendly staff. Love that they get around the place on U-Haul bicycles. The container was a fabulous option for moving my Mother-in-law's possessions from TX to VA.
Beth G | Overall ExperienceI've had a few experiences with UHaul and this was by far the best. This renovated facility is super clean, feels very safe, lot of friendly, helpful people. Had a no-hassle easy UBox cancellation.
JEANNE S | Overall ExperienceIt’s very bad experience with very bad customer service I rent truck and I give it back on time and they charge me double of the price that lady told me over the phone if any manger can contact me pl
Sarah Y | ReservationWhen ordered online they priced me at 125.00 for transporting the UBox to the address I provided. After they dropped it off, they ended up charging me 135.00. So lame.
John N | Overall ExperienceThe delivery of the Ubox was flawless. The delivery was right on time and when we finished early, he even came and picked it up quickly. Will recommend Ubox to everyone. Great way to do a move!
Tennie G | Overall ExperienceWe were told that the warehouse was not available to pick up our boxes on a Sunday.
Mirta G | Overall ExperienceHad difficulty getting a hold of the actual location over the phone. The call center was completely unreliable in Louisiana, not interested in being repeatedly misled again
sarah D | Overall ExperienceI had a U-Haul pod The Springfield office was very helpful
Deborah F | Overall ExperienceDelivery of my ubox was quick efficient and the driver helped me unpack!
Ian C | Overall ExperienceHorrible experience
Leonard S | Overall ExperienceThank you.
KATE G | Overall ExperienceBest U-haul teams I have ever dealt with
Charles E | Overall ExperienceHelpful and efficient - definitely served its purpose!
SAMANTHA H | Overall ExperienceThere was some confusion about delivery (got a call 3 days before that box was on its way to my house), but once that was worked out all smooth. Craig was excellent and really helpful - thank you!
Ashley S | Overall ExperienceVery courteous staff
BRIAN C | Overall ExperienceCraig Russell was great.
ALEX M | Overall Experience1) I received 7 identical emails with this survey request within a 2 min period 12:29am-12:31am. 2) I called Uhaul twice, so above questions are N/A. 3) After 1 week & 2 calls to UHaul. No response.
JOHN W | Overall Experience