I really appreciate having a good facility like yours available while I am in the process of moving
Lenwood A | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Strawberry Mansion
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t know the names of the customer service reps who helped me, but they were absolutely helpful. Super kind, explained everything, and provided valuable customer service.
CARMEN A | First ImpressionsExperience was outstanding!
David b | First ImpressionsExcessive rat droppings and rat urine all over my stuff. Poison blocks were present after my removal of things but clearly they are not eating it if all my things were damaged due to rat feces.
Sugey M | Overall ExperienceWent to pick up some stuff and it was infested with Rat shit all over my things.
Alexandra RCame back to my unit after 2 1/2years the way i left it every thing was good
Tiara M | Overall ExperienceYour location and capabilities have amazing potential.I wish that you can keep growing and maintaining your business nest with more golden eggs of excellence and success.Cheers!
Javier F | Overall ExperienceThe gentleman who helped was very polite and helpful. The only problem that I had was I’m afraid of elevators so I to get get someone to take my things up for me. If the door to the stairs were available I could have met them up there. Overall I had a good experience
ANGELA W | Overall ExperienceNothing
Tyreek KI am extremely disappointed with my bill. And I need answers
LEAH PKeep up the good work!!!
DARRYL C | First ImpressionsNone
KELI C | Overall Experiencehad rats all in my belongings had dead mouse in a few of my sneakers soon as u open ur storage it's rats tryin to get away lost all my belonging cause i didn't wanna go thru all that stuff knowing i was violated by rats
Ilsita V | Overall ExperienceThe male customer service was awesome. The females there are not as friendly
PAULA MEverything was perfect
FELICIA TThanks for the service.
Dustin MWe received exquisite service from beginning to end during our rental experience on 3/29/25.
Catherine KI made reservations online for a 17 footer. I was called and said they only have 15 footers available at this location. I didn't have time to go to a different location. Online it says it's available. Then I requested a appliance dolly and it wasn't in the truck. I picked up at 530am so the office wasn't open. So It was nothing I could do. It made my move more difficult. It was a real inconvenience.
Therman HMy experience was 10/10
CYNTHIA SGuy who helped us was great. Easy pick up and drop off. Would highly recommend.
HELEN CEmployee's were very rude
TAHISHA YThey were great
Emma A | First ImpressionsYes staff was very helpful abs friendly.Very efficient it took only a few minutes. We even got a brand new truck!
LARRY EStaff r rude
Alysa r | Overall ExperienceEvery thing went well
DARRYL WGreat company.
PAMELA SThe truck cab and chassis is a problem take that truck out of service
KEITH EI can’t think of the guy name but he was a big help that day
keyona l | Overall ExperienceThanks the staff is great
JAMAR M | Overall ExperienceNone
TAMMY DNa
CARLETON WTell customers do not smoke in vehicles
NISHIA WNeat & clean also easy access into building
Caressa L | Overall ExperienceVery good no complaints very happy 😀
WILLIAM A | Overall ExperienceI got a quote online and when I picked up the equipment the charges were $1,000 more than the quote. No exaggeration. Very disappointed.
TAJAY CPhysically check fuel level before renting. My fault I did not go in to have contract rewritten before I left. I filled the tank to what was on the sheet, not what was in tank when I left. 80 miles and I put in 17.5 gallons. Online shows roughly 10 miles per gallon. There were no rental carts available. Online they said there would be. Corp. should check with location before guaranteeing availability. We had to purchase a cart to move out larger items. Odd that they have available for sale, but none to rent. I had a one way rental, truck ran rough before I put fresh fuel in.
SCOTT DTruck was clean and customer service was excellent!! Thanks for the service
MELODY RI think you should have a discount price for seniors they can’t afford your high price s l am a senior citizen and it was very hard for me to pay my bill.
Linda D | Overall Experienceafter dropping off the truck on a half of tank after them saying just leave a quarter tank they still tried to take money off my card for gas i spent 50 dollars on that big truck.Truck slow anyway that is why they charge by the miles
YAHSHUA LThank costumer service was great
MELISSA SIm getting charge to different prices & you guys dont keep up on your maintenance
SHARESE MFriendly staff
EARL LExcellent service
CLARE OThat one guy with the twisted braids was super helpful. Explained everything to me and was incredibly informative.
Samuel B | First ImpressionsThe staff member who checked me out was friendly and efficient - much appreciated on a chilly December morning!
MICHAEL SPick up was easy and customer service was great!
JESSICA JBeing patient and keeping there order instead of creating a new order which didn’t have any equipment they have originally requested for .
TYMERE GExcellent customer service. The Manager is always pleasant and pleasing. Always look Forward to conversing with him
ANIKA MI rented a U-Haul truck on 11/29/2024 and was quoted $25. However, I was charged $137, which included unjustified fees. Specifically, I was billed for 4 gallons of gas when I only needed 2, despite the contract clearly stating $4.75 per gallon. The front desk initially mentioned a lower charge but later insisted on the higher fee, which was inconsistent and misleading. When I questioned the discrepancy, the staff member was dismissive and even told me to ‘chill,’ and raised voice which is completely unprofessional. As a paying customer, I expected clear communication and respectful service, not to be overcharged and treated poorly. I hope U-Haul will address this issue by ensuring transparent pricing and training staff to treat customers with the respect they deserve. Overcharging and rude behavior tarnish the company’s reputation. I wouldn’t recommend this location to anyone until these issues are resolved.
SARDOR TEverything was great
TAMIKA BGood people I hit financial issues And I have to get back in track and I be back soon
JAMES W | Overall ExperienceStaff are always pleasant and helpful and checkout is quick. They take their time with your transactions and always make an effort to connect with you.
MARTINA Ralways good service with uhaul
STEPHAINE PWorker got mad that he had to clean the dust out the truck I bought back after charging me cleaning fee, no problem, but then says if you gone keep bringing the trucks back with dust in them you can’t rent them here no more
Laquan GKeep doing what you're doing.
Frederick TExcellent service. Friendly, knowledgeable, and professional.
Clara B | First ImpressionsThere was a very obvious mouse problem on our floor. There were mouse droppings through out our unit and around other units. Mice also chewed through several garment bags and destroyed dresses and jackets.
KRISTEN P | Overall ExperienceThe young man in Philadelphia provided excellent service. He was knowledgeable and efficient.
DEBORAH LWell, some of my properties was stolen and Nothing was mentioned, nor was the cameras working apparently. When I bring this issue up. The camera should have been able to go back and see. Who had taken the property.
Gary W | Overall ExperienceI appreciated all 4 years that I housed my belongings in your establishment. The personnel’s were very friendly and helpful when needed. I just want to say thank you for your service and accommodations.
Vernon S | Overall ExperienceThe mileage is always wrong when I get in the vehicle and then I’m charged for a person before me. Please make sure the mileage is correct. Thank you
Levi WThe general manager Jamira was extremely professional and helpful.
Crystal H | Overall ExperienceJamira and her team are excellent!!! If anyone or any group of individuals deserve recognition it is this group of employees. From the time I moved in to the time I moved out, Jamira ensured that my experience ran nice and smooth. She answered every question and addressed every concern I had. My experience originally started off in Norristown (Main St) after which I had planned never to use UHaul again. Then I met the Strawberry mansion team. This team should be a model U-Haul facility as to how U-Haul wants all of their facilities run. You guys are the GOAT!!!!
KIMBERLY A | Overall ExperienceWhen summarizing the reservation, the associate on site did not clearly identify which payment method was on file, which resulted in unnecessary confusion and a futile call to Customer Service.
ALICE CCustomer Rep that helped us was overall awesome in every category.
CRYSTAL WNeed more workers in the store
JOHN MThere was lights on dash regarding tiire issues, the rear doors you had to slam real hard to get them to close , other than that it was ok.
SHARYCE AI didn’t catch the name of the two gentlemen that helped me but both were very professional friendly and helped me with the return and procurement of the equipment. This was late afternoon on the first of October so whoever had that shift deserves something for their stellar work
JONATHAN BVery good service 👏. The truck was clean and free of the cigarette smell. I was late for the rental pickup, the return time was adjusted without any problem. Thank you very much Strawberry mansion team!
JIEL OThe employees are very professional and respectful.
WARREN WStaff were patient, knowledgeable, and respectful.
KRITINE WAll around an amazing experience during a stressful time. Much appreciated
Margaret B | Overall ExperienceI have rented storage space from this U-haul location and it is always a great experience.
Rhina T | Overall ExperienceMy things was taken stolen never ever again
Annabelle m | Overall ExperienceThe staff member who waited on me, was very friendly and courteous and very helpful.
barbara l | First ImpressionsKeep up the good work🧚🏿
Maurice B | First ImpressionsMartin was great. Nigel was a great help. And the young lady who check my unit was very nice and professional. I can't remember her name. On Thursday the 22nd when I was checking out.
Gilbert B | Overall ExperienceAlways excellent service here, highly recommend!
B j | Overall ExperienceThe worst U-Haul and the general manager Jamira is the rudest
VICTORIA D | Overall ExperienceGreat services . Just too costly for that space . Price increases with short notice and once again it’s very high priced . I would recommended searching for a less expensive storage because this storage is high as rent for the larger ones should I say .
Jinean F | Overall ExperienceI am 60 years old and they gave me a unit I had to use a ladder so i left
janice t | Overall ExperienceA young lady helped me, I believe her name is Jamira. She was great. Friendly and professional. Also, there was a gentleman, whose name I did not get, but he too was a delight (a young black man with locks). These two individuals definitely went above and beyond to be helpful. Thanks you for a wonderful experience.
KIMBERLY A | First ImpressionsThis is the best storage facility I haveever used. Very accessible for handicap people. I would highly recommend this facility to my friends. Very friendly staff!
Lorett M | Overall ExperienceThe staff are Amazing . Great Customer. Service.👍🏽👍🏽
anita g | First ImpressionsThank you
Elizabeth d | First ImpressionsThe staff was extremely professional and helpful. An absolute wonderful experience. Thank you to the entire Strawberry Mansion staff!!!! Big Kudos to you!!!!!
Michael S | Overall ExperienceThe staff was helpful and friendly. I highly recommend this place just because of the great staff.
Merrilyn P | Overall ExperienceNigel and the rest of the staff at this location are friendly, professional and very helpful. This is my second time renting storage + a truck at this location, always easy and straightforward. Highly recommend!
B j | First ImpressionsThe ramp door was always broken and the communication was off a lot of the time
NASHEARA W | Overall ExperienceThe storage and staff were great.
Pearl C | Overall ExperienceThe facility was close to my home. The facility was always clean and well lit. The cargo bay door auto lift was very convenient. The staff was always helpful, courteous and professional. I recommended my facility location to a family member who now has a unit at the same facility
Sybrena M | Overall ExperienceJust make sure all customers know after 10 pm the elevator does NOT WORK, regardless if your in said storage facility before or not.
SABLE C | First ImpressionsThere was a smell of dead animal.on the second floor.
ADAM T | Overall ExperienceVery easy very fast great experience
JAMES W | First ImpressionsNeed to clean the corridors on a regular basis dirty floors don’t look good
Tondelaya L | Overall ExperienceNone
CARL W | First ImpressionsThey very friendly and helpful. Appreciate how they interact me being deaf by writing. Will rent their again in future💯
Beatrice A | First ImpressionsVery well kept
Stella W | Overall ExperienceGood service thank you !!
Shawn W | Online Move InFound a dead mouse in my shoe...lots of mouse feces too. Yuk!!!
shelley b | Overall ExperienceVery nice service
ZIHAN Y | First ImpressionsEverything I owned was destroyed by mouse poop and pee. I reported this in JUNE. It was so bad the uhaul worker didn’t dare to step in for photos-no worries- I took 100 photos and videos! Didn’t hear anything back, called again sept 8. Spoke to corporate. They assured me my stuff would not be sold, and that an investigation would begin. He gave me an email to send all photos and videos. All photos and videos sent, did not hear anything back. Received an email saying all of my stuff was sold. See you in court 🤝
Julia T | Overall ExperienceVery good customer service
Kertis B | Overall ExperienceRegina, was very patient and professional, also Marvin and the other gentleman was pleasant as well to work with and the return of the truck the young lady was also pleasant.
KIMBERLY O | First ImpressionsI wasn't able to get a receipt about my transaction and I had to wait a long time and still couldn't get my recepits
Lashawn B | First ImpressionsAlmost every time I arrived at the storage facility 1 or both bay doors did not work. The most Annoying aspect, I cancelled my storage facility after 3 years and I'm still getting invoiced after my service was cancelled. What a scam. Because of this reason I will not recommend this facility to anyone.
jason f | Overall Experience1. the two large doors for the trucks to pull in to the facility was broken and although online I signed up for a 1st floor storage room instead I received one on the second floor. This caused me to spend more money on moving then would be necessary due to the time taken to go back and forth. 2. The sliding door does not operate after hours. Whats the point of having access if you are forced to use the tiny entryway door which has stairs. This is seriously inconvenient as it does not allow for ease of moving your things. 3. While this may be no fault of the people who parked there but maybe ensure trucks cannot park right in front of the loading area. This prevented myself and others behind to walk the items several tens of feet to the door and those stairs to enter the facility.
Rodel W | First ImpressionsEvidently some customers destroyed both loading bay doors just before I was scheduled to move out- I think U-Haul should have had them fixed sooner .
venugopall t | Overall ExperienceVery good
anthony p | First ImpressionsA set it and forget it solution for storage loads of all sizes making the always stressful transitional periods of our lives easy. And when your ready to move they provide the affordable transportation vehicles, tools and more to make the move simple. "U-Haul, We Help!" I will be using you guys forever! Thanks for all your help and convenient accesibility, hours and customer service!
Dame H | Overall ExperienceI have had a very traumatizing experience with U-Haul located at 2800 Ridge Avenue in Philadelphia Pennsylvania 19132. I do plan on reaching out to an attorney fory most recent experience. I came in and paid for a storage unit and rented a U-Haul van for the first time and no one provided me a copy of customer rights responsibilities and policy and procedures. However a gentleman at the location whom is of a light complexion African American male short in stature was great and helpful. The manager and general manager was quite unprofessional impudent and rude and did not take accountability for any of the issues I confronted them with. I was not made aware that I would have to pay for the rental of the van until I return it. I thought that while the funds were available on the day I came in that they would take the funds each time I am seen on the cameras coming to the facility to make payments on the extension of the van I was told by a tall slim African American male that I was alright and didn't have to pay until I return the van. Which by the Time I returned the van Amazon prior purchases that were pending being processed took the money remaining in my account rather than take their money when I placed the orders. Which after paying for my storage unit and movers fees for a third party on U-Haul website my funds were already starting to be exhausted. So I wanted them to take the money before any other entity or business took my funds. Because securing my belongings and my move expenses were more important. I came in from another state to gather some things from my unit on 09/15/2023. To discover my unit floor covered in urine. I explained each time I came to my unit I am seen on camera moving things in and out of the unit at no time was I in the unit urinating to cause a spill of urine at anytime. I began cleaning the unit myself with my own personal cleaning supplies from my personal cleaning company before I was offered a mop and bucket. Staff tem came to offer me a new unit and once I placed all my items in that unit they come with a 72 hour vacate notice. After asking another unit holder to open her unit for possible damage rather than to see if she was responsible. I felt quite hurt and offended and frustrated by all issues brought unto me and my belongings. When I said I was contacting my lawyer they resolved the issue immediately. But after I moved out of my unit by myself into another unit by myself only to be told to move back to my unit which disrupted my plans for my trip to Philadelphia for a day. And I still have not received the refund promised to me. I am hoping that the manager and general manager are reprimanded or held accountable for their unprofessionalism and the grief they are responsible for that I endured. Otherwise U-Haul is sending out a message of we operate poorly and unprofessionally while taking your money in exchange for a service that's ineffective and unreliable and not dependable. Can someone contact me about this issue or I can contact corporate myself. Or I can have my civil rights attorney reach out to you on my behalf. This is unfair and quite unjust. One more reason I moved out of Philadelphia.
Rashedi H | First ImpressionsThe card machine was not working right and was a big hassle
JAY R | First ImpressionsMake it a 24 hour excess
Lena L | First ImpressionsThe staff was great the storage was great I was provided with superb hospitality and customer service. I would recommend them to family and friends and they are my go to place whenever if ever needed again. Thank you U-haul staff and employees much appreciated and continued success Karen
karen j | Overall ExperienceThe woman who assisted me did not show me my actual unit. She showed me a display unit. The display unit showed to me was a 5×10×10 but the actual unit rented was a 5×5×10. She never walked with me to view the unit. She never even showed me where to enter or how to use the entry key. I also rented a truck in that same moment to get my things to the storage. I explained that it was building materials and I hired some men to help load and unload the truck. I would be able to return the truck about 9p. Her response was no problem. As long as the truck is back on the lot by 7a I'd be fine. When I returned to the storage with a truck full of materials and men to unload at 7:30p both doors to access the building with my belongs were out of order and the alternative sliding door was locked. I was only able to enter the building by walking up steps and entering a single door which would not be an option to get my materials in the building. Once in, I texted the number they have listed for after hour help which to date I've not had a response from. I also pushed the security buttons to which no one answered. As I stood there trying to figure out other options my worker said maybe we can carry at least the tile to the unit. We head to my unit and this is when I see that I've been given a smaller unit then I was expected. I tried calling the 800 number but they couldnt help. They noted my account and apologized. It's now 9p. I'm stuck with a truck full of my stuff, a too small unit and no assistance to get in the build. I had to leave the truck with my belongings on the lot and return the next morning at 7a. When speaking the the man working behind the counter he said well the customers hit the doors and they break. There is nothing we can do about it. We have to wait for them to be repaired but we never know when that will happen. It's not our fault. I said all of that maybe true but if the worker who rented me the united explained these things I forsure would not have rented a truck that evening knowing I could not gain entry to bring my things in and honestly knowing that there is no assistance after 7p although you have until 10p to move your thing in and out I would not have wasted the money in hiring men or renting a truck. With the knowledge security is just video recording and no live person can be reached via the number provided or by pushing the security button, knowing that coupled with the doors to enter with your things are always broken with an infinite wait time for repair I WOULD NOT HAVE RENTED A UNIT FROM THIS PLACE. This is my first experience with storage through Uhaul and this set up is a stain on the Uhaul brand.
RONYA W | First ImpressionsMy storage unit was locked with a U-Haul lock and I had to wait about 20 min or so for entry and the unit had not been swept out.
MATTHEW G | First ImpressionsThank you
APRIL D | Overall ExperienceThis location was convenient, the staff was friendly, I felt confident that my belongings were safe and secure. The one thing that could improve is traffic circulation and vehicle access to the storage area, but I know this is a compact location and that is challenging. Yesterday there was an employee helping to direct traffic in the lot and that was pretty helpful. Overall, I recommend this location!
Bernard M | Overall ExperienceThe hall ways to the uhaul storage were too narrow to turn my couch into my unit so I had to get a bigger one to be able to get it in. I figured if I rented a unit that was big enough to hold my couch but the problem was that the hallway was too narrow outside of the unit. The elevator was also too small so we had to tilt the couch in the air.
Nicole A | Online Move InBrilliant service!!!
Karin M | First ImpressionsI would have given 5 stars had my acct been closed when I originally moved out and not 2 weeks later
NICOLE B | Overall ExperienceI like doing business with the company everything easy.
CLIFFORD D | First ImpressionsGreat
KURT F | First Impressionsrestroom convenience not always available, however ultimately it was a top notch experience for Dietra Sealy
Dietra S | Overall Experiencesome of my stuff was missing from my unit.
Esther M | Overall ExperienceI was pleased with the excellent customer service I recieived from this UHAUL. The manager and the female CSR went above and beyond to help me get my storage paid up and moved out of my unit. I want to thank them for their pleasantness; it made me feel as ease and able to move out stress free!
Latrise B | Overall ExperienceThere was rat feces in the unit and there was nothing to control the problem. You need to triple up or double up on the layout of traps to trap them.
JANET B | Overall ExperienceDuring moving out there were mouse dropping on and in some of the boxes. Unsanitary!
Victor R | Overall ExperienceNo comment
Pauline M | First ImpressionsMice
Larry W | Overall ExperienceLeather jacket and pants were stolen I've spoken to customer service as well as manager never recified the problem just kept saying he'll call me problem after problem
Helen C | Overall ExperienceI put no on recommendation because I don't know the cost of other storage places.
David W | Overall ExperienceMy experience was excellent my item was very safe l would recommend anyone to have there personal item at this location
denise d | Overall ExperienceStaff was very helpful and pleasant
Sandra K | First ImpressionsAlsome
victor d | Overall ExperienceDid have mice droppings in items upon moving out, so extermination should probably take place more often.
John I | Overall ExperienceMuch love much respect much needed
eliada W | Overall ExperienceGood people
Maurice W | First ImpressionsThe girl and manager helped me use my coupon for a free month which wasn't coming up and the system very helpful and patient with me
Lynette R | First ImpressionsManager wasn’t helpful and he was very rude.
YOLANDA W | Overall ExperienceIt was a bit expensive
PAULETTE A | Overall ExperienceEmployees are young and naive at the Sedgley location
Betty W | First ImpressionsIt's a nice place. Nice location
Curtis d | Overall ExperienceI used this facility to store some of my daughters extras because she is miles away from home , she is a college student in Pennsylvania. In my haste and travel, I forgot I had to use a uhaul padlock which was required in addition to the insurance. Unfortunately I had inadvertently left the key to the padlock home. The staff was not very helpful and told me there wasn’t much they could do. I had to figure this out on my own and had to get a very expensive locksmith to break the lock . Just wish I would be able to use my own lock next time and wish for the staff to be more helpful during college move which is already a stressful time. Just wished I didn’t have to spend the extra money for the locksmith, which I didn’t have.
Rubens f | Overall ExperienceSteven was very helpful when we moved in, and answered any questions that we had. Very nice to work with.
Jennifer M | Overall ExperienceWe had an issue with our access code. We found out after many issues that our code we selected to enter and access our floor was already in use by another tenant. I would suggest checking to see if a 4 digit code was already in use by someone else before the same is assigned to another person causing lots of delays and issues. The staff was really great but this seems like it could be an easy fix that would solve problems.
Melissa D | Overall ExperienceNatesha and Steven were both very nice and helpful. They made our move less painful... knowing how painful moving is! The building itself was easy to get in and out of. Loved that you could back in, close the garage door, and then take your time moving into your storage unit.
Jennifer M | First ImpressionsEveryone was very friendly and helpful.
Dawn H | First ImpressionsThe customer service was attentive & everyone was kind. I do believe that I was charged twice for my unit & im not understanding why I paid $102 to reserve my unit & then had to pay another $120’once I entered the facility when I thought ili had already paid the rent for a month
Kenneth W | First ImpressionsNice, helpful, friendly staff.
MELISSA M | Overall ExperienceFirst off, your workers at this storage unit do not care at all. Was talking to a local that was an African American that says he has 5 units at this places right now since he buys them at auction and he even said those 3 woman are laughing at us right now since we are 2 white boys in the hood. I called in advance asking if we lost our keys to the unit, what would happen. The person on the phone said you pay a $50 and we cut it off. Thats it. I traveled over 3 hours away with that information for them to tell me they never said that and I would need to make an appointment. Which can't be done today. No help or anything. I then had to call all around for an emergency locksmith to come cut the lock off and get charged an emergency rate. Then your staff gave him a hard time when they found out he was cutting it off. Educate your employees on working with customers instead of sitting behind a desk not caring at all about them. Then when I finally get into my locker to move out, what do I find? A dead mouse in my Locker and your staff did not care at all when told about this. After this experience. I WILL NEVER use a uhaul product or storage service again.
Dylan N | Overall ExperienceManager and Assistant Manager as she called herself Very unprofessional, Rude, uncaring, insensitive!
Sandra A | Overall ExperienceI was treated very disrespectful by the young lady who call herself the assistant manager and after reporting the issue to the manager he seemed to not to care. There was a huge mixup in a reservation that was made by the assistant manager and they showed no remorse about it. Very unprofessional!!!! I moved out! And again they seemed not to care.Awful experience!
Sandra A | Overall ExperienceThe young lady that helped me was very patient with me on Sunday and helped me with everything even tho she was the only one at the front desk answer the phones and helping everyone
Lutesha C | First ImpressionsThanks Mr. Ingram and staff to help me get through a renovation project vehicles available good time and secure storage
JAMES M | Overall ExperienceGreat customer service
BURTON Y | Overall ExperienceVery courteous staff
Sharon B | Overall ExperienceThere was a dead mouse in the unit they gave me I signed up for the first floor and when I got there they gave me the second floor with a dead rodent in it yuk but over all it was cool the cleaning girl came and got it
Anice A | First ImpressionsThe staff at this location is always very helpful. The store manager was amazing he truly went above and beyond to ensure I had what I needed and was very knowledgeable about products and storage units. I will definitely recommend and return.
Shamaka H | First ImpressionsSome of my items were missing. Who can help me resolve this issue?
Katrina R | Overall ExperienceI got overcharged thats why I didn't keep the storage unit
Danny P | Overall ExperienceThanks for everything
William B | Overall ExperienceThanks. I appreciate everything. Great service nice people. Fast service. Great good# 2020
DEO D | Overall ExperienceGood experience all around! Thanks!!!
Laurence M | Overall ExperienceDarell and Martin are really nice and helpful. Tasha was also really helpful in my move out process.
Brendan B | Overall ExperienceOther than the fact that I paid for items I never received, the experience was cool.
BRIANA B | First ImpressionsForget his name but the man with the glasses was extremely helpful every time I was at the facility.
Zachary P | Overall ExperienceTheStorage doors was always broke when I went there to pull my car in and I ask the guy about it he was so unprofessional yelling what I’m suppose to do I thought he would have been more nicer and helpful the bathroom always said occupied but nobody was in them
lovie t | Overall ExperienceThe U-Haul female employee who did my transaction was able to switch my storage room right away after I saw it had a wall that will made my measurements much smaller then I paid for to new storage room the same size I brought with a complete open space. Thank you!
Debra C | First ImpressionsDamage furniture, would like to speaker to corporate
Felicia W | Overall ExperienceGreat customer service
Maria E | Overall ExperienceThank you for a smooth experience!
Elizabeth K | Overall ExperienceF**king roaches….I just picked up my items and vacated my unit yesterday items were in the facility for literally 3 weeks and so far I’ve seen several ROACHES come out of my belongings!!!! One on a mirror and another on a box as I was opening. The house I moved from had been exterminated and the new house I just moved has been remodeled with brand new everything so im certainly not happy about seeing roaches in my belongings!!!! Also when I rented my 10x10 unit there is an giant pillar inside of the unit I was not made aware of this until after I had went to place my lock on the unit which resulted in me having to purchase another unit after seeing that the rest of my items would not fit due to this enormous pillar in the way taking up valuable square footage in the unit! This was very inconvenience!!! I wasn’t going to complain about the unit being as though my items were only stored for about 3 weeks but seeing these roaches have made me change my mind. I never have stored my belongings in a facility and had to deal with a pest problem upon collecting my things. This has been a horrible experience and I would not recommend this facility to anyone at all!!!
Gizette G | Overall ExperienceGreat service great price thank you.
Michelle B | First ImpressionsIt was the first time using your storage facility. Your staff was very helpful getting me throughout the reservation process.
JAMES M | First ImpressionsVery good customer service and they explain everything to you they even walk me to my storage show me how to access in and out and the elevators I was very satisfied with this U-Haul customer service and convenience
Mildred H | First ImpressionsThe facility tied to rent me a unit that was ¼ the size advertised. When I asked the service rep; the said they didn’t have anything to do with the how it was listed. They were not helpful only offered another unit. So in that way they resolved my issue that they gave me.
Raechel A | First ImpressionsThank you!
Shay S | First ImpressionsTeren was so helpful and welcoming! She really made me feel like me & my stuff were in good hands. Had a great experience at this UHaul location.
Catherine L | First ImpressionsExceptional customer service. Drive-in setup is also optimal for safe and convenient moving and storage. Will absolutely be recommending this location to my friends!
Gracia V | First Impressionsgive these people a raise! They do their job exceptionally well
Derek J | Overall ExperienceStaff very helpful and considerate.
MELISSA M | First ImpressionsVery nice folks at the front desk. Move in has been seamless.
Robert T | First ImpressionsVery clean facility!
Ned S | First ImpressionsTwo of the Uhal Employees there Samir and Atil were very Knowledgeable , courteous and patient. They were both very helpful in Renting a Truck and Renting a Storage Space. These 2 Employees should be commended for their Servicrs. The facility became busy and thec2 of these young men tackled it with ease. I can be reached for more comments if needed. Strawberry Mansion location.
LEONA D | First ImpressionsThe staff was friendly and knowledgeable. Atil went above and beyond with his customer service, I would recommend him for employee of the month. The house keeper was very helpful as well and she had the building looking amazing. This by far has been the best uhaul experience I’ve had. Kudos to the facility and all the staff.
Christene A | Overall ExperienceEmployees did not show how the key card works nor did they walk me to my unit. I noticed this after they seeing how management treated a different client. Employees Harrassed my staff(movers) first and then myself, And tried to make me pay a dumpster fee without a visible sign on or around dumpster. Altercation almost turned physical, because Management has a hard time communicating. Management has power issues and kept referring to the Uhual establishment as his own and he can do what he wants. Because of that, the employees are unprofessional and Management cant see it.
LISA M | First ImpressionsStandard business hours for rental sign up doesn’t always work for those that work standard business hours. Otherwise the manger and staff went above and beyond to assist with rental and return
Christene A | First ImpressionsI am not pleased with the monthly charge. Based on the online price and the price on my paperwork I feel I am being overcharged. And the part about a free month I feel was misleading.
Gilbert B | First ImpressionsThe staff was professional, courteous and helpful
Sybrena M | First ImpressionsHelpful staff and a very clean storage facility.
Joey M | Overall ExperienceAtil Finney was extremely helpful. I originally intended to use a different storage company, but in the ended I decide to go with UHaul instead, primarily because the staff was more professional, and Atil in particular.
David A | First ImpressionsI can't say enough good things about Martin and his team -- I was very nervous about doing the auto tow but I knew right away that I was in good hand's when Martin started to set it up -- he was great and made me feel very confident about driving the uhaul with the auto tow. Everyone at this location was very nice when I was very stressed about my move - they were all patient and very helpful. I also really appreciated having the storage unit there, the ability to rent a dolly, and how clean and well-run the location was -- a real step up from other Uhaul locations I have used. In short -- I wish other businesses were as well run and I credit Martin for running this location so well. A good team starts at the top! I have already recommended this location to other residents at the building I left in Philly (The Isle) and told everyone how great u-haul was when they ask about my move. Thank you!
susan p | Overall ExperienceThe unit leaked Water. my son has water stains on his mattress, and in furniture. He notified an employee the day he emptied the storage unit. He should be reimbursed for damages.
Marie A | Overall ExperienceI was not aware I wouldn’t have self storage access after hours when I first reserved my unit. Was very inconvenient having to take time off work to make sure I was at the facility before 4:30PM throughout the week. Other than that, great experience all around.
RYAN B | Overall ExperienceThe staff is great. Atil is every helpful and does great customer service. The manager Martin is also great. Haven’t had any bad experiences yet, but wish they were open longer or had access after hours. Closing at five can be hard to get things done especially on weekends.
Anita M | First ImpressionsI had the understanding the storage unit I rented would be accessible until 10PM, but I learned it its only 5PM. This makes it difficult to move while maintaining my work schedule.
RYAN B | First ImpressionsThe staff was great, friendly, and very helpful. Pats mask.
Robert I | Overall ExperiencePpl were always nice to me when I called to pay my Storage fee. Also helpful with any future concerns, I loved this location. 2800-30 ridge ave!
yakima b | Overall ExperienceMoving is always a stressful time for a family. However when that same family is homeless it makes things a hundred times worst. The comfort of knowing our personal belongings were in a secure place gave us one less thing to worry about. So from the bottom of my heart I thank the crew at the Strawberry Mansion location.
DONNA M | First ImpressionsThe staff was friendly, curtious, professional and accommodating.
Lawrance B | First ImpressionsEverything went well, had no problems. Will be glad when access hours will be extended since right now you can only access storage rooms until 4:45 pm. I am told this will happen very soon.
Anita M | First ImpressionsRented an truck from them and brought it back with the same gas that was in there I was told that I had to pay $100 more. Also in the middle of my moving my truck broke down and I had to wait 3 hours
Deborah L | Overall ExperienceI was told about a keypad that was never installed. the month that I had the storage, I couldn’t get in my storage unit because I work 8am-6pm. When contacting the GM, he would brush me off.
Mikalia f | Overall ExperienceGreat Service! Highly appreciated.
Tristan w | First ImpressionsKeisha was very patient and helpful. She answered all of my questions.
Gregory P | First ImpressionsI ONLY HAVE FEED BACK IF I'm UNHAPPY.
JANICE S | First Impressions