Customer Reviews for U-Haul Moving & Storage of Sudbury

Rating:

1.0

They charged me 54.00 before calling the me. The rental locating in Hamilton only had half of the blankets. Poor customer service here in Sudbury.

Rating:

1.0

This location is under staffed ALL THE TIME. The phone is ringing non stop. The lines are long. There is only one customer service representative. The same representative has to go out and help the current customer hook up the trailer while there is a long line up and the phone is ringing nonstop because THERE IS ONLY ON REPRESENTATIVE in the WHOLE STORE.

Rating:

2.0

hooked up to 5 trailers before we found one that actually had working lights. All the trailers were full of snow and we had to shovel out ourselves. Truck we rented had almost no fuel. Outside area was 6 inches deep of mud. Employees had almost no idea what was going on. This used to be a great location, not sure what happened.

Rating:

1.0

Have more than one person working, clean the vehicles ( i havnt been in a vehicle that dirty in years) Computers down when I tried to return it and because only 1 person working no one did a walk around. I did a walk around was perfect but when I picked it up tire pressure light was on I checked all tires they where all equal ( within 5 lbs) i drove transport 40 plus years and city bus never damaged a vehicle then they say I damaged this is know I didn't it better be resolved!!! I have pictures I sent to your email!!

Rating:

5.0

Staff here is very polite and helpful.

Rating:

2.0

My truck wasn't in lot. After asking for help finding it, the attendant walked around the lot then asked me to give back keys I never received. She repeatedly asked if I picked up the truck, insisted I give back keys at least twice Got upset with me when I raised my voice out of frustration after she called me someone else's name and basically accused me of having picked up the truck already. I angrily corrected her and finally got the assistance I should have received at the beginning. Terrible experience.

Rating:

3.0

Have proper working equipment

Rating:

5.0

Nothing much more needed , maybe two people on the counter . Last time it was a while before i got served , bit he was dealing with an unruly customer....

Rating:

1.0

Booked a van for pick up at 4:00 AM . Got to pick it up and the keys were not available. I was told to check key compartment 14 on the website and there’s only 3 key compartments at the location. Called support and spent over 30mins figuring this out and no help was provided. Had to go back when the shop was open at 7AM to get another van cos even the staff couldn’t find the keys to the van that was scheduled for me. It was a really poor experience because I was stuck in the freezing cold while trying to figure this out.

Rating:

1.0

I arrived at 805am to pick up a trailer I'd reserved several weeks prior. I dod not leave with the trailer until 943am. One person working on April 1. I was 4th in line when I arrived. There is no reason I can imagine of, that they could not have one other person there. Very very poor customer service.

Rating:

3.0

One person working. I had to hook the trailer up alone. She told me all the lights were working and the running lights were not. I got pulled over twice by the OPP. Broken connection wire from the trailer to the truck

Rating:

1.0

This was one of the worst experiences we’ve ever had with a rental company. We booked our U-Haul a full week in advance, yet our pickup location was changed multiple times. The location we originally chose was changed, and then changed again, leaving us farther from both locations and adding unnecessary stress and travel. We were also told we would be prepaying for 400 km, but instead were charged for 400 miles, which is a major and unacceptable billing error. On top of that, we were forced to return the truck to the original warehouse location, which was 100 km away, even though that was NOT the location we selected. We were told it “had to go back there,” which added even more mileage and cost. It honestly felt like the system was set up to increase our total charges. When we picked up the truck, it was in completely unacceptable condition, covered in snow and ice and not properly prepared. This made it not only frustrating, but dangerous. Things got even worse during the move. We ended up stuck at our new property for hours, and on our second trip discovered the tire was flat and missing the air valve cap. Roadside assistance had to be called, and while the mechanic who came was great, they were sent from over an hour away, causing major delays. Trying to get help was just as bad. We attempted to contact support and were ghosted twice through the chat, with no real assistance provided. When we went to the Sudbury main location in person, the staff were rude for no reason, which only added to the frustration. We also cleaned the truck better than how we received it, expecting the discount that is often mentioned, but nothing was applied. We even returned the truck 13 hours earlier than scheduled, and received no credit or adjustment. After ALL of this, we were still charged over $1200, which is completely unreasonable for the level of service and the condition of the vehicle we received. For that kind of cost, you expect a safe, properly maintained vehicle and basic customer service. We got neither. I would not recommend U-Haul based on this experience.

Rating:

1.0

Took about an hour to get my rental. I arrived near on time, with no one else waiting. The first truck they gave me was blocked in. The second truck was frozen shut. They ended up pouring hot water to un freeze it. Why wouldn't they have done that before? This caused me to be late with my movers....

Rating:

5.0

Good service. Customer service was a good experience for me.

Rating:

1.0

Owner simply told me where he wanted the trailer and I had to remove it, and move it by hand by myself, while the owner sat in the store.

Rating:

5.0

Wasn't this location exactly, the Chelmsford location and valcaron terrible service.

Rating:

5.0

Goog friendly service i always rent at the same place

Rating:

4.0

When we picked up the trailer, it still had garbage in it from the last person. The attendee helped us clear it out, but I would suggest checking them before the next customer comes to pick it up.

Rating:

5.0

Absolutely pleasant associate.

Rating:

3.0

The vehicle was not clean. I could barely see out the front windshield. The inside of the windshield was very dirty. A safety hazard. The interior was not clean. ,89 cents a km?? This is where it hurts me the most. If I had a credit card, I would rent a car with unlimited mileage. This is the only reason why I used U-Haul I waited at the desk at least 15 minutes before anyone showed up. I was already 2 hours late from the time of when I wanted to leave. This was not a moving trip. I used U-Haul because they accept visa debit cards. In town moving only? Yes. Not as a rental vehicle. Would I recommend them? Only as a one way move that’s it. In town only. At .89 cents a km? That stung me the most.

Rating:

5.0

Large location with storage and a lot of available equipment.

Rating:

4.0

Hire more people.

Rating:

5.0

Really good experience overall. Staff was great. Quick and easy to pick up and drop off.

Rating:

3.0

The truck i used was crap. The loading door jammed and i hurt my hand. I have reported to your customer care. And i also charged for extra fuel while i had the same amount when returned

Rating:

1.0

Made a reservation for a truck and appliance dolly and there was no appliance dolly. What is the point of a reservation if the items you reserve are not there? I showed up only to find that it was none available, had i been informed prior to this I would have had the reservation amended prior and not take almost an hour to do so on the day of the move. Also I could have arranged for rental of the dolly at an alternative place.

Rating:

5.0

Staff were nice and van was available when I needed it.

Rating:

5.0

The location was closed but drop off was easy.

Rating:

2.0

Vehicle interior was dirty, not swept out. Garbage & paperwork left behind by previous renters (more than one). Washer fluid was empty.

Rating:

1.0

The battery died right after we stopped to load the truck. It took more than an hour to get someone in to assist. The drop of location was changed immediately we picked up the truck. Meanwhile, this reservation had been done several days prior. Very poor service.

Rating:

5.0

The staff are welcoming, especially the women, who are very courteous and know their job well. Thank you.

Rating:

2.0

The trailer was full of snow. It was in the snow, and I had to back my vehicle up to it to hook up. My vehicle was damaged while doing this, as my skid plate was torn off. The rental should've been pulled out for me and been placed on a plowed area.

Rating:

1.0

The sales associate was inept and had no idea how to read a gas gauge. I put more gas in the vehicle before retiring it than there was when I picked it up. I will NEVER use U-HAUL again and I will make sure my friends, families and followers know it!!

Rating:

4.0

have a few more employees. gone there twice and only one person working both times.

Rating:

4.0

Appreciated the overall affordability of the rental, however, there were very little (one or none) attendants serving customers at your location during both pick-up and drop-off, the first rental truck had low tire pressure, and directions were very unclear regarding drop-off, especially after-hours.

Rating:

5.0

Truck could have been cleaner and some slight damage to outside of truck. Overall unit ran well and worked for what we needed. We would use this location again.

Rating:

3.0

This location seems understaffed sometimes so the wait times can be a bit long. But the staff are friendly and helpful.

Rating:

1.0

I will be calling and complaining i am very upset with this location on barrydown I will never be returning to this location again very very unprofessional

Rating:

4.0

Better advertising they say $19:95 a day however they do not say anything else. Plus at first they said I would get $125 back. I only got $18 plus I got the truck back the same day. It cost me over $300 dollars

Rating:

1.0

I never recommend this location to my friends…. I got the vehicle 2.5 hours late because of the poor maintenance of the truck..The truck has bad battery and the moving turned into a headache for me because truck failed to start and then I call the road side assistance…again I lost my three hours… The guys who worked on that day 31-1-2026 morning, very bad people..they don’t know what is customer service and how to serve customers in a good way… Anyway very very bad experience…..never go for uhaul again and never recommend any of my friends…. For what happened to me u guys are responsible to give a compensation because u guys messed up my moving… Very very very bad

Rating:

4.0

good and quick service thank you

Rating:

1.0

Service was below average Truck was dirty and battery dead Next truck had trouble getting it into drive And was filthy dirty Don't think I want to go back there sorry

Rating:

3.0

There was at least 12 ppl in line and only one cashier for the first 20 min we waited. Finally they brought out a couple more Wait time was really long

Rating:

3.0

Showing the customers where the vehicles are instead of sending them to it.

Rating:

5.0

Ice was jammed in bottom track to close properly so have a flat screwdriver handy.

Rating:

3.0

I had a reservation at a much closer location. I booked it before 6am for a 6pm pickup. I get a phone call at 4:45 pm saying my truck is not available and the next closest location closes at 5pm. I was forced to go to the only location I was trying to avoid. They should have called me much earlier in the day. The reason my truck was unavailable is because the wipers don't work and it was snowed in. That truck never should have been available in the first place. It was a very frustrating experience. Then I was charged over $12 for fuel when the guage didn't even move. I drove like 9 kms.

Rating:

1.0

I reserved a car hauler went to pick up it wasn't there had to rent dolly instead not enough staff was there at 9 am didn't get served till 1045 but the girl that served me was very good if you had more people like her your business would be golden

Rating:

5.0

Great service!

Rating:

2.0

Clean snow and ice from vehicles being dispatched. Ensure trucks are cleaned out for next customer. The cargo area of the truck I rented was filled with construction debris.

Rating:

4.0

The customer service was good. It did make me a little uncomfortable the employee was using a cell phone to take pictures of my drivers licence. It appeared to be a personal phone too.

Rating:

5.0

Great staff

Rating:

5.0

Fast efficient system.

Rating:

3.0

Terrible wait time on the system and employees don’t seem to do much more than the minimum. They do spend a lot of time on their phones

Rating:

5.0

There was some wood and snow in the trailer but not enough to warrant a poor score. Good service friendly staff

Rating:

1.0

This was the first time choosing U-Haul for our move and it will definitely be our last. When we booked the 20' truck we also ordered a dolly to help us move. When we got to the site to pick up our equipment, we we told that they don't have a 20' truck but they do have a 26'. Unfortunately that option was not suitable for us as the parking for that big of a vehicle isn't available. We had to settle for the 15' truck and take multiple trips. Just before leaving the site, we asked where the dolly we ordered was, she stated only at that time that there were non available, ON NEW YEAR'S DAY!!!!!!!!! EVERYTHING WAS CLOSED and that made everything extremely challenging for our moving process. I will NEVER return!

Rating:

4.0

I want to start by saying that the store staff and customer service were good and helpful, which I appreciate. However, I was very disappointed with the condition of the equipment I received. It was extremely dirty and unhygienic—well beyond what could be considered normal use or acceptable cleanliness. This situation was quite upsetting, especially since customers expect rented equipment to be properly cleaned and ready for use. Due to this unacceptable condition, I believe this does not meet U-Haul’s service standards, and I respectfully request a refund or appropriate compensation for this rental.

Rating:

2.0

Rented a Uhaul to move - 20 ft truck. No issues at all with the vehicle, I will rent one again this weekend. Below average because the customer service is horrid here now. Gentleman behind the counter was kind and professional, but I was handed 4 keys and told to get my own truck out of their jumble of trucks. No snow melting done, no brush provided. Truck was also dirty as sin, like BLACK floors. TLDR: Price - GREAT Truck - OKAY, no issues Service - AWFUL

Rating:

5.0

Staff was great and answer all of my questions!

Rating:

5.0

Quick and easy transaction

Rating:

5.0

I recommend having ice scrapers available , and lube trailer parts to prevent freezing

Rating:

1.0

Was no one at the front desk waited for 30 min before someone showed up. Had no extension for the lights on the trailer they fergot to give it to me a had to turn around a go back in. I was behind schedule due to poor service.

Rating:

5.0

Prompt service and polite agents. Can't ask for more.

Rating:

2.0

Usually if you book a car or truck for rental it is ready for your reservation. There were 6-7 vans there and the clerk tried to give me a van that was snow covered and had almost no gas. He said he had to give me the one due out. Why do you not have full tanks of gas? I will never rent from Uhaul again