Customer Reviews for U-Haul Moving & Storage of Sudbury

Rating:

5.0

Very courteous and efficient staff.

Rating:

2.0

Customer service could be improved. Generally not a very friendly experience. Had to ask about getting the blankets I reserved. The lady pointed me to a stand near the entrance and told me to just take them which made the hunt for the vehicle matching the keys I was given physically demanding. The vehicle was quite difficult to find making it necessary to take four trips to get the blankets I had reserved. It would have been better if the attendant knew where the vehicle was, rather than just vaguely pointing to the parking area, and even better if the blankets I had ordered were already in the vehicle. Also there was no mention by the attendant of the requirement to take a picture of the license plate, etc. I only found out about this when I reached my initial destination. I saw that I had received a message from U-Haul only when I arrived. When I tried to upload the photo which I had taken I received a message that the link had expired. Very frustrating. Finally, it would have been nice if the windshield had been cleaned to remove quite excessive bug splatter. This is also a vehicle safety concern. I note that in this Review Request there are no questions regarding the actual vehicle so here are my comments. The vehicle had a serious front end issue I think caused by bad wheel alignment as evidenced by the dramatically uneven front tire wear. Also, given this was a one way trip covering approximately 600 kms, I would have thought the vehicle would have had cruise control which apparently is available on most 15' trucks. The vehicle had Arizona plates on it and therefore everything was in mph and gallons rather than the metric system used in Canada. This coupled with with the bad alignment and no cruise control made for a long and trying 7 hour drive. I did mention this to the attendant at my destination but my concerns were met with indifference.

Rating:

5.0

NA

Rating:

5.0

Trailer was perfect for my needs. Just had some twigs and branches left in the corners.

Rating:

4.0

should ask customer is there another locate that trailer can be drop off would be appreciated

Rating:

3.0

the sling on the car hauler was too short on the one side ! had to let air out of one tire

Rating:

4.0

Windows should be cleaned.

Rating:

5.0

Quick drop off, efficient

Rating:

5.0

The back of cargo van had some debris . Also windshield was very dirty. Otherwise quick and good service at the desk!

Rating:

5.0

Friendly and efficient Service.... thank you

Rating:

4.0

Requested mobile pickup and when I hit to the location, the app told me that I had to call the 800 number. When I called, I was told that the staff did not leave the key in the mobile pickup box so I needed to wait for staff to show up to do a manual pickup.

Rating:

5.0

Pleased with the quality & service

Rating:

4.0

Clean the windshield. Ensure the truck runs well and safely - my truck had ‘check engine’ light on, and the front end steer linkage and suspension was in need of attention.

Rating:

2.0

All went good with the clerk very polite and serviable. PROBLEM.....I was not able to return the trailer in Wawa on. Witch is a 1 hour drive. I had to bring back the trailer to Sudbury witch is 5 hrs one way....So 10 hrs of extra driving and $ 150.00 in gas....not happy with this service

Rating:

5.0

Thank you

Rating:

5.0

Counter agent was very busy. We waited in line for about 20 minutes. Could use another staff member at counter.

Rating:

5.0

Simply have the truck full of fuel to start so that it is easier to know how much to fill it up when returning.

Rating:

5.0

Friendly service and kind guidance is commendable

Rating:

3.0

tell the people that the truck is in mileage so they know it’s $1.09 per km or $1.75 per mile. Not right that you don’t make people aware that is the true charge.

Rating:

5.0

When I looked for locations and they were all listed on Google, I visited 3 different spots before I found this one on Barry Downe Rd. They should properly identify them in Google searches. Thanks to Paras for making my rental very easy.

Rating:

5.0

Great work

Rating:

2.0

Vehicle was started with only 2 miles left in the tank as per the dash. 1 mile left before I left the lot. Fortunately just made it to the gas station. Blankets were requested for the move, but not stocked in the truck. Quick inspection it appeared clean, but it not smell like it had been thoroughly cleaned. Vehicle would also benefit from an alignement.

Rating:

2.0

Slow leak on driver side rear tire, license plate light broken, multiple dents on trailer

Rating:

4.0

Car is too old , not comfortable to drive . U haul should improve their vehicle .

Rating:

5.0

Harsh was a goo drier, communicated well and was very friendly.

Rating:

5.0

Their customer service is top notch

Rating:

3.0

This time the employee was helpful and pleasant. Not loke our last experience with this man

Rating:

2.0

The representative was difficult to communicate with and she changed my drop off location with out my consent. I spent 1 1/2 hours on the phone trying to fix the issue at the drop of location I originally asked for.

Rating:

4.0

I was well received after reserving the trailer. Similarly, the drop off went very well. The rep was very helpful.

Rating:

1.0

Waiting for an hour and a half to rent a truck one person there Only and another person that was training that didn’t have a clue about nothing there had to be 10 people in line Poor Service

Rating:

2.0

Extremely poor communication and customer service. I agreed to pick up and transport a trailer as a favour to U-Haul, and that trailer could only be towed using the U-Haul truck I had rented. Before returning the equipment, I specifically asked why I could not drop it off at the location closest to where I was moving. I was told over the phone that the closer location was full and that I had to return the equipment to the next-nearest location. I followed those instructions. Only afterward did I discover that the trailer was apparently supposed to be dropped off at the “full” location first, followed by the truck at the farther location. Nobody explained this to me beforehand. Once I had returned the truck, I no longer had any way to tow the trailer. The employee later called asking for the lock code but did not tell me there was a problem, warn me about the charge, or give me an opportunity to bring the trailer to the correct location while I still had the truck. Instead, I was charged approximately $400 and am now forced to dispute it. This entire situation was caused by U-Haul’s conflicting and incomplete instructions. Customers should not be financially penalized for following the directions they were given—especially after doing U-Haul a favour by transporting its equipment.

Rating:

1.0

This is the second time I have rented from this location . Again just like last time I had to walk the parking lot looking for the truck to find out it was hooker to a trailer at the verry far end of the lot so had to go back in and get another set of keys I was over an hour between someone comming to help in the beginning to looking for trucks then got to leave on a low tank so had to fill up before I got going . No customer scervice at all . I have complained in the past but ya dont seam to mind as long as I pay not a good way to keep customers

Rating:

3.0

The truck was very hard on gas

Rating:

5.0

You don't have to improve nothing nice staff smiling and polite I rent a nice truck clean and running good very happy with this location

Rating:

3.0

I didn't like that the truck started at half tank. It made it really hard to gauge fill-up at the end, also I had to fill up before my journey which was kind of annoying. The truck ran as expected!

Rating:

1.0

Waited almost an hour in line picking up vehicle. Reserved and paid for Dollie’s that weren’t available. Truck was dirty old and had mechanical issues. The smell of cigarette smoke in the cab was unbearable. We rent from U-Haul quite often and this was the worst experience ever.

Rating:

5.0

I rent occasionally for work purposes and always deal with the Barrydowne location. The staff is always friendly and nice to deal with.

Rating:

3.0

Waited to long for asstance

Rating:

4.0

Great team, and amazing Paras is so kindly and with too much patience!! :)

Rating:

2.0

I go there many many times to rent trailers and what not. Every single time there is a lineup and the people are running around like chickens with their heads, cut off understaffed and outside, running around back-and-forth inside and out. U-Haul has to stop being so cheap and higher at least one extra person because it’s not working it’s been two years now and I’ve probably went in there about seven times to rent stuff and it’s always the same thing. Nobody wants to stand in line waiting around for nothing. Other than that, the staff is very good and the selection is great but come on U-Haul. Don’t be so cheap and hire an extra hand. These people are doing the best they can.

Rating:

5.0

Paris was easy to deal with and the process was quick fast and efficient. Highly recommend this location.

Rating:

4.0

Speed up your desk process, clerk spends long time looking at the computer screen

Rating:

1.0

the lot is pure chaos there was one woman working that i could see at the time she was taking care of desk and outside ,no room to move people waiting the guy that was ahead of me was there for over an hour i had to do hook my self with my 13 year old with no help then just left

Rating:

3.0

The rear right tire needed air The inside of the windshield was no clean making it hard to see with the sun's glare. The vans were parked so closely together that there was barely enough room to open the door to get in. There were still some items in the rear of the van indicating that it hadn't been swept out properly.

Rating:

5.0

N/A

Rating:

4.0

The vehicle was NOT safe for the road!

Rating:

5.0

Nothing

Rating:

5.0

The 2nd day rental fee seemed high and I got billed for more towels then I took

Rating:

4.0

Just dropped it off in the yard, didn't talk to anyone or go inside. Lots of room to drive around and drop off

Rating:

1.0

Be transparent about the prices!

Rating:

4.0

The only complaint is wait time. Representative was very polite and efficient; however, she was alone on the counter. I wasn’t in a rush, but others in the lineup complained, that as a rule, be prepared to wait half an hour on average for service.

Rating:

4.0

Didn't have any issues, thank you

Rating:

3.0

there is only one attendant to serve at the desk - it causes line up and frustration. you need more staff also I wanted to return boxes that I had purchased but didn't use - it took a long time since I didn't have my receipt (wasnt told to keep) so it took time for the attendant to locate them - you need to set up a quick program for returns / Also I had 4 boxes that I had purchased 2 years ago and the receipt did not show up so I was not given a credit even though they were in pristine shape and they were UHaul boxes- not acceptable Also, I returned your truck in Ottawa and forgot to replenish the gas- you filled up the tank and charged me $2.18 per litre - that is terrible , very overcharged from the going rate of $1.66 Not acceptable, that needs to be changed and to better inform the client beforehand.

Rating:

1.0

Horrible experience I would request a manager call me as soon as possible

Rating:

3.0

Having to use the app for checking in and returning is absolutely ridiculous. There should be staff to this part instead. What if a customer is not savvy with using apps like that. . Very frustrating.