Customer Reviews for U-Haul Moving & Storage of Sudbury

Rating:

4.0

When we picked up the trailer, it still had garbage in it from the last person. The attendee helped us clear it out, but I would suggest checking them before the next customer comes to pick it up.

Rating:

5.0

Absolutely pleasant associate.

Rating:

3.0

The vehicle was not clean. I could barely see out the front windshield. The inside of the windshield was very dirty. A safety hazard. The interior was not clean. ,89 cents a km?? This is where it hurts me the most. If I had a credit card, I would rent a car with unlimited mileage. This is the only reason why I used U-Haul I waited at the desk at least 15 minutes before anyone showed up. I was already 2 hours late from the time of when I wanted to leave. This was not a moving trip. I used U-Haul because they accept visa debit cards. In town moving only? Yes. Not as a rental vehicle. Would I recommend them? Only as a one way move that’s it. In town only. At .89 cents a km? That stung me the most.

Rating:

5.0

Large location with storage and a lot of available equipment.

Rating:

4.0

Hire more people.

Rating:

5.0

Really good experience overall. Staff was great. Quick and easy to pick up and drop off.

Rating:

3.0

The truck i used was crap. The loading door jammed and i hurt my hand. I have reported to your customer care. And i also charged for extra fuel while i had the same amount when returned

Rating:

1.0

Made a reservation for a truck and appliance dolly and there was no appliance dolly. What is the point of a reservation if the items you reserve are not there? I showed up only to find that it was none available, had i been informed prior to this I would have had the reservation amended prior and not take almost an hour to do so on the day of the move. Also I could have arranged for rental of the dolly at an alternative place.

Rating:

5.0

Staff were nice and van was available when I needed it.

Rating:

5.0

The location was closed but drop off was easy.

Rating:

2.0

Vehicle interior was dirty, not swept out. Garbage & paperwork left behind by previous renters (more than one). Washer fluid was empty.

Rating:

1.0

The battery died right after we stopped to load the truck. It took more than an hour to get someone in to assist. The drop of location was changed immediately we picked up the truck. Meanwhile, this reservation had been done several days prior. Very poor service.

Rating:

5.0

The staff are welcoming, especially the women, who are very courteous and know their job well. Thank you.

Rating:

2.0

The trailer was full of snow. It was in the snow, and I had to back my vehicle up to it to hook up. My vehicle was damaged while doing this, as my skid plate was torn off. The rental should've been pulled out for me and been placed on a plowed area.

Rating:

1.0

The sales associate was inept and had no idea how to read a gas gauge. I put more gas in the vehicle before retiring it than there was when I picked it up. I will NEVER use U-HAUL again and I will make sure my friends, families and followers know it!!

Rating:

4.0

have a few more employees. gone there twice and only one person working both times.

Rating:

4.0

Appreciated the overall affordability of the rental, however, there were very little (one or none) attendants serving customers at your location during both pick-up and drop-off, the first rental truck had low tire pressure, and directions were very unclear regarding drop-off, especially after-hours.

Rating:

5.0

Truck could have been cleaner and some slight damage to outside of truck. Overall unit ran well and worked for what we needed. We would use this location again.

Rating:

3.0

This location seems understaffed sometimes so the wait times can be a bit long. But the staff are friendly and helpful.

Rating:

1.0

I will be calling and complaining i am very upset with this location on barrydown I will never be returning to this location again very very unprofessional

Rating:

4.0

Better advertising they say $19:95 a day however they do not say anything else. Plus at first they said I would get $125 back. I only got $18 plus I got the truck back the same day. It cost me over $300 dollars

Rating:

1.0

I never recommend this location to my friends…. I got the vehicle 2.5 hours late because of the poor maintenance of the truck..The truck has bad battery and the moving turned into a headache for me because truck failed to start and then I call the road side assistance…again I lost my three hours… The guys who worked on that day 31-1-2026 morning, very bad people..they don’t know what is customer service and how to serve customers in a good way… Anyway very very bad experience…..never go for uhaul again and never recommend any of my friends…. For what happened to me u guys are responsible to give a compensation because u guys messed up my moving… Very very very bad

Rating:

4.0

good and quick service thank you

Rating:

1.0

Service was below average Truck was dirty and battery dead Next truck had trouble getting it into drive And was filthy dirty Don't think I want to go back there sorry

Rating:

3.0

There was at least 12 ppl in line and only one cashier for the first 20 min we waited. Finally they brought out a couple more Wait time was really long

Rating:

3.0

Showing the customers where the vehicles are instead of sending them to it.

Rating:

5.0

Ice was jammed in bottom track to close properly so have a flat screwdriver handy.

Rating:

3.0

I had a reservation at a much closer location. I booked it before 6am for a 6pm pickup. I get a phone call at 4:45 pm saying my truck is not available and the next closest location closes at 5pm. I was forced to go to the only location I was trying to avoid. They should have called me much earlier in the day. The reason my truck was unavailable is because the wipers don't work and it was snowed in. That truck never should have been available in the first place. It was a very frustrating experience. Then I was charged over $12 for fuel when the guage didn't even move. I drove like 9 kms.

Rating:

1.0

I reserved a car hauler went to pick up it wasn't there had to rent dolly instead not enough staff was there at 9 am didn't get served till 1045 but the girl that served me was very good if you had more people like her your business would be golden

Rating:

5.0

Great service!

Rating:

2.0

Clean snow and ice from vehicles being dispatched. Ensure trucks are cleaned out for next customer. The cargo area of the truck I rented was filled with construction debris.

Rating:

4.0

The customer service was good. It did make me a little uncomfortable the employee was using a cell phone to take pictures of my drivers licence. It appeared to be a personal phone too.

Rating:

5.0

Great staff

Rating:

5.0

Fast efficient system.

Rating:

3.0

Terrible wait time on the system and employees don’t seem to do much more than the minimum. They do spend a lot of time on their phones

Rating:

5.0

There was some wood and snow in the trailer but not enough to warrant a poor score. Good service friendly staff

Rating:

1.0

This was the first time choosing U-Haul for our move and it will definitely be our last. When we booked the 20' truck we also ordered a dolly to help us move. When we got to the site to pick up our equipment, we we told that they don't have a 20' truck but they do have a 26'. Unfortunately that option was not suitable for us as the parking for that big of a vehicle isn't available. We had to settle for the 15' truck and take multiple trips. Just before leaving the site, we asked where the dolly we ordered was, she stated only at that time that there were non available, ON NEW YEAR'S DAY!!!!!!!!! EVERYTHING WAS CLOSED and that made everything extremely challenging for our moving process. I will NEVER return!

Rating:

4.0

I want to start by saying that the store staff and customer service were good and helpful, which I appreciate. However, I was very disappointed with the condition of the equipment I received. It was extremely dirty and unhygienic—well beyond what could be considered normal use or acceptable cleanliness. This situation was quite upsetting, especially since customers expect rented equipment to be properly cleaned and ready for use. Due to this unacceptable condition, I believe this does not meet U-Haul’s service standards, and I respectfully request a refund or appropriate compensation for this rental.

Rating:

2.0

Rented a Uhaul to move - 20 ft truck. No issues at all with the vehicle, I will rent one again this weekend. Below average because the customer service is horrid here now. Gentleman behind the counter was kind and professional, but I was handed 4 keys and told to get my own truck out of their jumble of trucks. No snow melting done, no brush provided. Truck was also dirty as sin, like BLACK floors. TLDR: Price - GREAT Truck - OKAY, no issues Service - AWFUL

Rating:

5.0

Staff was great and answer all of my questions!

Rating:

5.0

Quick and easy transaction

Rating:

5.0

I recommend having ice scrapers available , and lube trailer parts to prevent freezing

Rating:

1.0

Was no one at the front desk waited for 30 min before someone showed up. Had no extension for the lights on the trailer they fergot to give it to me a had to turn around a go back in. I was behind schedule due to poor service.

Rating:

5.0

Prompt service and polite agents. Can't ask for more.

Rating:

2.0

Usually if you book a car or truck for rental it is ready for your reservation. There were 6-7 vans there and the clerk tried to give me a van that was snow covered and had almost no gas. He said he had to give me the one due out. Why do you not have full tanks of gas? I will never rent from Uhaul again

Rating:

3.0

The previous person smoked in the unit. When the heat was going you could smell it. Check in also took forever and only 2 people were in front

Rating:

5.0

Should check the Van or Truck to see if anything was left behind by customer. I rented a Van and forgot my dolly and ratchet straps in the back of the Van and had to go back to get them. If it was checked before I left I would have not had to go back.

Rating:

1.0

Stop scamming people and charge them extra money for lies

Rating:

2.0

After paying inside they told me to go find my truck outside in the yard. The yard is huge, I walked around for about 5 min in the snow ankle deep (wasn't plowed from the night before, I picked up at 4pm) finally found my truck which was full of snow and blocked in between trucks. Had to walk all the way back to office in the freezing cold and wait in line to tell him about the truck, he gave me the one behind it which was cleaned off. I had to drive around to the office and go in to get my appliance dolly and pads from inside and load them in the truck myself. Once in the truck and on the road, realized my mirrors were both filthy and covered in dirt and unusable. Had to stop and clean them with napkins and a bottle of water I had with me. Overall terrible experience. In the past when renting a haul, they had it at the office, warmerd up, clean, and loaded with all the extras I rented.

Rating:

2.0

No one was at the counter with a waiting line of 3 customers. After a half an hour it was finally my turn and I was told that the truck didn't need any inspection or verification of fuel and to just hand over the key. Another half hour wasted.

Rating:

3.0

Nobody showed me how to use the truck. Had to go inside to get the blankets because nobody gave them to me. Wipers didn’t work. The blades need to be changed. It would be nice if somebody walked you out of the vehicle showed you around and showed you how it worked. Instead, they gave me the keys told me the vehicle was outside, and I had to figure it all out.

Rating:

1.0

More employees, not to double charged you when you already brought back the truck.

Rating:

5.0

the straps need to be cleaned before renting the car transport dolly.

Rating:

1.0

I was attended to by one Amandeep S. He attended to me without empathy or compassion. I know that U-Haul is cost friendly and aims to ease customers from life stressors especially the stress that comes with moving; but this representative, Amandeep did the opposite to me. He made my blood pressure to increase which could have cause serious complications for me. Amandeep is not a good ambassador of U-Haul and appears not to care about one’s patronage or not.

Rating:

3.0

Only one person at counter early morning. Not enough staff early morning.

Rating:

5.0

Friendly and helpful staff!

Rating:

3.0

The only thing iam considered is the tires didn't have traction on 2cm snow. The tires were slipping on the snow. I wasn't able to move, to move the truck back and forth. And me helpers had push at front of truck to get it moving back. Which I wasn't happy with that. But everything else was great. I returned the truck a day early on 23th of November. Also got changed 66km over so was wondering than can wave over since I returned the truck earlier. Please let me know if there's a refund for that thank you. Sheila Johnston 705-427-2025

Rating:

3.0

I did not appreciate my credit card being charged for a second day when I had the trailer returned the same day. To me that was unacceptable. Now the issue was resolved however I should not have had to go through that situation at all.

Rating:

5.0

The service was great and efficient I am a repeat customer for a reason.