Customer Reviews for U-Haul Moving & Storage of Sudbury

Rating:

4.0

A minimum of a 3rd staff member on shift a would be more efficient increased worflow as line ups at sudbury location seems to be common place. Other than that it was a decent experience.

Rating:

4.0

Very food pleasant staff

Rating:

5.0

Very friendly and knowledgeable staff. Our experience was excellent.

Rating:

1.0

Equipment is defective, landing gear not functioning on the trailer, when called the location, they saying “ you didn’t say you are going to drop the trailer “ Ridiculous, workers need to how to talk to the customer and deal with if there any issues

Rating:

3.0

You need to put more personnel to attend to customers. The lady at the front desk did everything, received customers, checked the trailers and numbers, helped to connect them, went back to the desk, and the line of customers was getting longer and longer. She tried to do her best, but believe me, you can't manage all that job well if you have just one person.

Rating:

4.0

It was just for drop off

Rating:

1.0

I feel manipulated and abused for respecting something that no longer exists as a viable service. For what I asked and then what I received is nothing but greed being given permission to thrive. My needs were not met. Joy the Way, eh?

Rating:

5.0

Same has the pick up location. Great experience

Rating:

5.0

Nothing

Rating:

5.0

service is excellent and personnel is very helpful and professional

Rating:

5.0

Amazingly well organised, smooth processing of drop-off.

Rating:

1.0

Staff member at Sudbury location was very rude to my partner and I upon pickup of our truck when I raised a valid safety concern regarding the road worthiness of the rental. He also was constantly on his phone and the process took forever, no respect for my time at all. I’m not happy at all about the experience I had or the vehicle I was provided. I would never do business at this location again, and strongly suggest to others to find alternative solutions

Rating:

4.0

You should have 2 customer service representatives working at the front desk. There was 6 people in line in front of of me. Besides that great service but the front clerk needed help and you could tell

Rating:

3.0

In the last two rentals I have made at this location I have been having problems with the quality and maintenance of the utility trailer specially the tires, in my last trip one of the tire blew off almost causing me an accident and delaying my trip for hours due to the tire

Rating:

1.0

There was only one worker working. First off, that's a health and safety violation. That day, the temperature was high and the worker really pushing himself. The system was also being problematic. While returning my rental, the worker could not issue me a proper refund. It took over 20 minutes and he gave up. He went to the back and retrieved money to process my return. There was no sales slip and I'm 100% sure that I did not receive the proper refund amount.

Rating:

3.0

Asked for an email of the final receipt. Unhappy that I now have to go back to the company to get a final receipt.

Rating:

1.0

i want my deserved 55 bucks over payment for my u- haul one day rental back to me i was charged for 2 days because i was told it had to be returned to the SAME u - haul location? this is very un -professional here is my phone # 1-705-222-3124 [land line not a cell phone]

Rating:

2.0

The customer service was amazing they are giving their 100% but unfortunately there’s only one person is working at a time which is so annoying the guy is running in the lot helping for other customers to access their storage with forklift meanwhile 5 customers are waiting for him at desk he is amazing but they should have to hire more staff like him others wise its bullshit there alot of wait time for being served

Rating:

3.0

So i booked the van for 2 hours and brought it back to the same location within an hour around 7pm and they said they will finish this tomorrow morning because we are about to close and i have been charged 9 dollars something for not bringing the vehicle at the same level.and in the morning i got the email bill that i have been charged over for the fuel. I have the pictures and before and after. Its even little more than what it was before.

Rating:

3.0

I had nice furniture that got all dirty with grease from the inside of the trailer. Also the previous time that I rented a truck, it said it had 1/4 tank of gas which it did not. I tried to submit within the link given but I couldn’t get the picture in. Shouldn’t these be filled more than 1/4 tank before a client rents it?!?

Rating:

4.0

I rented a motorcycle trailer and when I got it home and let the tires cool down each tire was down 15lbs of psi pressure from the recommended 65lbs of pressure. Other than that the service was good.

Rating:

5.0

Can't ask for more every thing is awesome 👏

Rating:

5.0

Rented a trailer, they hook you up...test the lights. Awesome experience.

Rating:

5.0

No comments all was good !

Rating:

5.0

Very polite pleasant service

Rating:

3.0

My rental truck was dirty with garbage left in the box & cardboard left in the cab. & having an eavestrough over the loading bays would be VERY appreciated, especially when it’s raining!

Rating:

4.0

Inside was full of mud when revived, but overall all good

Rating:

1.0

JAS was extremely rude to myself and another lady in front of me. Definitely no customer service values. Should be fired.

Rating:

3.0

There was only one person working, I was not told I could not disconnect the trailer and the drop off was very difficult and long.

Rating:

5.0

Staff were really friendly and helpful in making sure the rental was set up properly according to how it was booked.

Rating:

3.0

A bit of yard trimmings in the back of the trailer that was no big deal. After I did put my load in the trailer the right hand side tire was very low in pressure. I was able to inflate it with my portable compressor that I hade in my truck up to the proper psi for the trailer, I also adjusted the left side tire that had a high tire pressure. Also I do not recommend location of services to friends. I will return to this depot in the future.

Rating:

3.0

Seems like this location needs something that a customer can use to contact a staff member when theres only 1 person working and away from the front desk.

Rating:

4.0

Staff was helpful at pick up and return. Great job.

Rating:

5.0

Great overall experience..😁😁😁

Rating:

4.0

Super average U-Haul location, they're likely to have what you need.

Rating:

5.0

Great service. Friendly staff.

Rating:

5.0

Only one person working on multiple occasions Waited over an hour for a pre made reservation

Rating:

5.0

All perfect

Rating:

1.0

I arrived at the U-Haul location to pick up my pre-booked trailer rental, only to find out that the systems were shut down. The counter employee poorly managed the situation, leaving customers in the dark. The agent informed me that there were only three 6”/12” trailers available, all of which were damaged. However, I counted at least seven trailers on the lot. The most inappropriate part was when the agent suggested that if I could fix the trailer myself, then I could take it. I ended up searching for another location with a trailer, but had no luck. Hours later, when the systems finally came up, I pointed out to the agent that there was indeed a working trailer on the lot. Bottom line, with better management, this entire situation could have been avoided.

Rating:

4.0

Always friendly and hassel free experience! Thanks

Rating:

4.0

No particular insights to offer

Rating:

5.0

The staff was amazing by far the best U-Haul experience I have ever had

Rating:

5.0

Very professional service. The young man was very helpful, explained in detail what we had to do. I will recommend without hesitation.

Rating:

1.0

The customer service employee was impatient and did not explain costs properly nor did she know how to hook up the trailer I rented. I have dealt with this company before and have had good services and Experian e's. I was not impressed with this one.

Rating:

5.0

Ensure the trailer is swept out and cleaned prioe to renting to next person. Found empty beer can in trailer.

Rating:

4.0

The barry downe location was great, however the petro Canada location in Chelmsford should be shut down. Absolutely terrible customer service and a complete joke.

Rating:

4.0

All was good. They explained the charges to me. Staff was friendly and helpful.

Rating:

5.0

You show have a veterans rate for those who have served. I was not expecting a price of $332.00 for renting the vehicle for approx 6 hours. But service was great.

Rating:

3.0

How could you rent a 1/2 ton truck in sudbury without winter tires. I wasted money on the rental and couldn't get my task down because the truck couldn't even drive on city streets with the crap tires

Rating:

2.0

U-Haul’s especially in the winter should have winter tires on them horrible for driving in the winter . I suggest that’s something you look into getting . You want us to put insurance on them when rented my suggestion would be to put winter tires on them.

Rating:

1.0

Awful business model. Reported KMs were inaccurate by 30km. Would have cost me a significant extra amount of money if I didn't report the discrepancy. Can was not cleaned prior to use.

Rating:

4.0

Truck was in rough shape and difficult to drive. Staff was friendly though.

Rating:

3.0

Dropped off trailer late at night so no one to communicate with so overall nothing negative to say

Rating:

5.0

Very professional. No problems here.