Easy to pick-up the car after reservation. Pickup drives good. A lot on space on the bed for bulky items.
JURGEN SCustomer Reviews for U-Haul Moving & Storage of Sun Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will use a competing truck rental agency in the future. The 15 foot truck I rented was filthy inside. I had to clean the interior after my hands stuck to the sterring wheel and dirt was evident on seats and dash. The bug encrusted windshield required several washings to restore visibility. The windshield wiper arm was reversed, flipped over, on the drivers side.
JAMES MThis was the worst thing. I was overcharged. I won't recommend anyone rent from you.
MNATSAKAN KI was disappointed in having to go to a different location 2 hours after I had made reservations. I also was charged more at this location and my time changed that I could have the truck. It was an inconvenience honestly.
KATELYN AHorrible access!! I couldn't get into my storage twice as the access was blocked once with their van , another time with their trailer
Caterina S | Overall ExperienceWhen you walk in the store you cannot see the agents behind all the stacks of stuff. Open it up and and greet people asap. customers want to see through the store to where they are going.
PATRICK WBest location and staff !
JOSE JGreat manager !
JOHN JThe office attendant had a great attitude. I made errors in my reservation that could have triggered a nasty response by staff but she was accommodating and kind about it.
ADAM Kfriendly, professional staff
LAWRENCE DI only use this location. Kimberly, the manager is helpful and nose her business 💯
ROBERT Snada
Ronald WThe staff was helpful and courteous - great experience, I’ve rented from this location before and will again , 5 stars !!
ANNE LNoting everything is excellent
MARTIN HVery good
CHRISTOPHER RThe truck was not running correctly, I had to cut my trip short due to the check engine light coming on. The front cab and storage loading areas had walls soiled with stains and spills.
LUIS TNada..Kim's team is great!
Jose QGreat manager she does a the job very well.
John JRep was excellent
SHAHID Kbad experience
BRYANA GThe Trailer was clean but the guy that gave it to me noticed so as me that the right blinker was not operational, I told him , it must be a problem with the trailer he jumped to the conclusion it was good before it must be my car's problem, he still gave it to me with the condition that they would take no responsability in case of accident, I agreed since it was late and really needed the trailer, next morning I checked thoroughly the wiring harness and noticed how damaged it was, I went to Autozone bought electrical tape , cut the damaged sectioned and fixed it and it worked great, YOU have to hire people that CARE about equipment and has some knowledge of repairs, not just quick conclusion jumpers that care not about safety of others or your own equipment, Call that guy attention, he should have at least check the wiring or try a different trailer not just blame my car.
RENE HEVERYTHING WAS PROFESSIONALLY HANDLED! THE TRAILER WAS GREAT! CUSTOMER SERVICE WAS EXEMPLARY! OVERALL, MY EXPERIENCE WAS OUTSTANDING!
JOHNNIE ENada..all is great with Kim, Joey and the team...
Jose QHave working equipment and workers who want to help with equipment
William SKeep going!
IHOR HThe staff at Burbank office were professional, courteous and fast!
STEPHEN BNothing to improve 👍
KATHLEEN DBright and early; seemed like an all girl crew was holding down the Fort; in the cold too
ROMANGABRIEL VCan barely get in and out of the place with uhauls blocking the area where you should be able to drive through . Also , I was forced to by the lights adapter because no where in my reservation did it say “you will be a 4 prong connection”. Had I known, I would have brought 1 of the 5 I already own.
CAITLYN GThis location was understaffed and zero communication by the only employee. The truck had trash in the glove box and the instrument cluster read low oil and change oil soon as soon as I received the truck.
VICTOR HTrucks could be a bit cleaner. But it's ok
SATOPEK LUnfortunately there was only one poor girl there so it was a bit slow. Not her fault, but a little help would have made things faster.
BRADLEY HKim's team are numero uno!
Luis QFirst the radio broke, then the heated AC unit broke then the springs for tug he rear loading door broke then the engine broke. I was stuck up in the mountains in POURING rain for 10 hours. It took 10 hours to tow us. And I was towed 2 hours away.
JOHN JHave a laminated sheet in the truck explaining where to find needed controls, like door mirrors adjusters.
ROBERT AGreat/ helpful staff…
PAUL SDidn’t have the van I reserved. Ended up having to pay for a more expensive insurance. Gave me a truck with no gas. Barely enough to make it to the gas station.
WILLIAM SThey're working w/ me on payment.
AMANDA CGreat team of people working there
JOHN JMy tire blew out and I had to wait an hour and a half to get fixed and I wasn’t even an hour out Los Angeles to go across the country
Darlene CWhen i picked up the trailer, it was dirty and had debris in the back
TROY FThanks
FRANCISCO BAgent Kim was super helpful and very pleasant to work with. I've rented from this location many times and many more to come I'm sure.
CHRIS S😉😉😉👍
MARINE ANada..all good
Jose QI’d to drop the trailer myself which I’ve never done before. They didn’t give this service.
HANNA ZPicked up early with no problem. They didn’t have the upright dolly I booked and wanted but the flat furniture dolly they did have actually worked better for us.
MICHAEL GPerfect!!!
JOSEPH AExcellent staff
GLENDA JOnly thing was no acknowledgment for 10 minutes. Both reps were helping the same customer but they didn’t say we will be there
NATRIONAH MKim and team are infallable
RONALD WGreat prices
Marlene ZVan smelled strong of cigarettes and we were allergic the furniture we moved smelled like the van. I was charged for extra items that I did not use during the rental the mileage charge was higher than I was wuited
Natalie EGreat customer service 👏
SHAHID KBest location to rent and best service !!
jose lU-Haul staff was great. I appreciate the ease of renting.
Deborah CKeep going! All the staff are very polite and patience! You helped me as usual
IHOR HI just got my bill. It’s $50 more than what I was told it was gonna be. you charge me for fuel when I was there. They said I could bring it back as is without a fuel charge and if I filled it up to a certain amount I would $20 off on it, so i didn’t fill gas. Please bill only the $91 i was told about and refund the rest.
ESTHER FThis was the fastest and easiest pickup I have ever done. The woman who helped me was terrific!
JON MThis lady at the store constantly interrupted the person who served me without any excuse and kept talking his attention away from him serving his customer.
HANNA ZThe young lady that assisted us was so professional and polite. I was very impressed.
SHANE GAlways is under staffing
SAMI ANone
CHRISTIAN VGood
CHRISTOPHER RI needed a truck for 24 hours, I was in and out in less than 15 minutes, and upon return less than 2 minutes... truck was clean, box was clean, truck ran well and easy to drive
STEVEN DI dropped the trailer off at 3:20ish not 6:28, your check is not spot on. I went to get the trailer Friday night and they said it was checked out. That pissed me off, then they went looking for it. It was on the side of the building but was never checked per employee. Then when hocking up the trailer said lights aren’t working, but I had them test it 2 days prior. When I move the rig for another customer to pass by lights were ok( maybe wasn’t grounded to the hitch. ) I think the employees never to be more educated and thorough when checking equipment in and out.
DAVID JSuper simple to drop off or or pick up my belongings.
RAMIRO I | Overall ExperienceAbsolutely amazing service! Above and beyond in my sensitive time of need.
SEAN L | First ImpressionsVery helpful staff
KAREN S | Overall ExperienceNeeded later access
Mike b | Overall ExperienceThe staff here was VERY friendly and helpful! They all deserve a raise. But this location needs an update on your computers and to hire some more people. The staff there is doing their absolute best. They don’t deserve having to deal with slow computers that barely work and not being staffed enough that they can’t answer the phone or having customers wait for someone who can have access to certain things. We had to wait over 30 mins just to see if there was a storage unit available because the ONLY guy that was there couldn’t log in to the computer. This was not his fault, and I fully believe they need an entirely new updated system and setup. Then after the 30 minutes of waiting, we had to wait an additional hour, maybe two because their system was giving them such a hard time. I feel so bad for these great staff, I’m sure they have to deal with people getting quite upset with them even though none of that is their fault. They review would be a EXCELLENT rating if it was on the staff alone, but unfortunately what should have been a 30 min deal turned into HOURS of our time just because they are understaffed and have computers that barely work.
KIARA L | First ImpressionsKim, Joey, Jesus, Montierrio and everyone that works here is so amazing and hardest working staff I have ever encountered! Having my storage here for 6 years and going through major life changes I’m so grateful for how accommodating and helpful they have been the entire time. I will honestly miss these beautiful souls. They are part of my journey and their graciousness and kindness I will always cherish. Kim is the best manager at any establishment I have ever been! She makes moving and storage seem so easy and she deals with everything with integrity and grace! I’m sooo lucky and grateful for this blessing of a team and place! Thank you :) I feel loved and accomplished and easy for next chapter due to help here!!! Will absolutely recommend and back if needed!!! Love you guys <3
Colleen R | Overall ExperienceKimberly and her colleagues were incredible. So helpful.
Rosie G | Overall ExperienceThe most helpful staff ever, I couldn’t ask for more!
Christopher R | First ImpressionsCindy was very helpful.
Steve H | First ImpressionsOverall the storage facility worked out well. All staff were friendly and helpful. Unfortunately when trying to pick up my trailer rental, the system was down, and information was lost, causing what should have been a short trailer pickup to turn into a multiple hour experience, and ended with my drop off location being 20 miles further than what was originally planned for.
Zach K | Overall ExperienceMost of the staff members were helpful and friendly but a few were not. There were either cars or trailers parked in front of and blocking my unit every time I came to access my belongings. There was an overgrown plant hanging down over the doors to my unit for months and it was not trimmed until I requested it be maintained so I could access my unit. For these reasons, I would not recommend this facility.
Emily D | Overall ExperienceAgradecido con todo
JUAN G | First ImpressionsMe gustó el trato y la amabilidad del personal gracias.
SERGIO C | Overall ExperienceTJ was super helpful and patient when assisting me.
Sabrina D | First ImpressionsThis has been the worst storage and uhaul rental experience I've had out of all the times I've used Uhaul over the years. Honestly I'll never use Uhaul again because of it. The one way rental process was terrible. No one on the corporate side could figure out how to put the drop off location I requested. It took 4 phone calls to get someone that could do it. I went to the storage location and requested if they could they said to call corporate. After finally reaching someone who knew anything they inform me I have to drop it off by 9am on the due date. The documentation didn't mention the 9am time so I planned to drop off after work. But since I'd get charged an extra day I changed my meeting schedule so that I could come drop off the truck at 7am. Which I did. However. When I arrived there was only one employee who was cleaning a truck out. The drive was blocked. So I had to sit and wait 10 mins before I could pull in and drop off the truck. I dropped off the truck gave him the keys. And then a week alter get a bill for an extra day truck rental. He did not check it in until after 2pm thus I got charged an extra day because they don't do things timely at this location. I went in 3 times! Trying to get them to credit me. I emailed them(no response. . Called them. Every time they said the manager was out and couldn't do it themselves. I gave up and let them keep my. Money. I had a storage unit there. That I was slowly moving things out over about 4 car loads. EVERY single time I went there was only one employee always busy outside of the building so I had to stand and wait 10-15 minutes to get my "white lock" key to access my own stuff. They need help. Very poorly managed facility that needs staffing increases or changes. Clearly they need the money they stole from me for the extra rental day more than I do, hopefully they use it to help pay for additional staffing.
justin m | Overall ExperienceIt was a pleasure to have a storage at UHaul and the management and facilities were great to work with Very pleased
Mark B | Overall Experiencegreat employees
marcia s | First ImpressionsGood people, good facilities, never been to a better uhaul location.
Scott F | Overall ExperienceReally nice staff. Friendly and helpful. Clean and professional location.
Scott F | First ImpressionsJose and Tony were both great & professional. They were there for everything that i needed. Thank you
Allan C | Overall ExperienceGreat customer service! I had no problems with this UHaul facility at all. Very satisfied with the two months I needed a storage unit.
Thomas H | Overall ExperienceI received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.
Abby Q | First ImpressionsEvery time it rained the water would go into the container and some of my things got ruined.
Erick C | Overall ExperienceThanks for excellent service
GUADALUPE G | First ImpressionsTony is the man ask for him!
DAVID G | Overall ExperienceNice staff thank you
WAHID B | Overall ExperienceDaniel and Tony could not be any more helpful. These guys worked their butts off and I had a wonderful experience. I could have never asked for better customer service. I will always recommend here.
Alex S | Overall Experience