Customer Reviews for U-Haul Moving & Storage of Taunton

Rating:

5.0

I utilize this U-Haul location to pick up small trailers for in town/ local reasons. Staff are competent and courteous.

Rating:

3.0

I was very disappointed in U-Haul’s lack of communication. The location of pickup was changed and I was not notified by anybody which delayed my trip home. My drop off location was also changed without being notified. U-Haul needs to work on better communication. I probably won’t use this company again because of this.

Rating:

1.0

I was over charged by alot refused to clean filth windows were cloudy due to clearly smoking disgusting ill go to ryder from now on

Rating:

5.0

Hire more people if you can

Rating:

5.0

Good Experience. Thanks

Rating:

5.0

Our experience was great as usual at the Taunton, MA location so I cannot think of anything you have to improve.

Rating:

5.0

Keep doing what you are doing.

Rating:

1.0

Your employees are rude !!!! Guy comes up to the truck causing dropping off I said yes he said heave the keys get out . I would never ever go to this location and will inform others to do the same horrible !!!!

Rating:

3.0

The constant price increase was the only complaint I have. We would have kept the unit if the price was at the original contract price.

Rating:

5.0

The employee greeted me and helped me through all the steps. The process was very seamless. I also had to switch from a box truck to a van and move everything from the box truck to the van. The employee just changed the contract and made a frustrating situation into a good experience. Taunton was having a free get rid of your trash/appliances/yard waste etc.... day. The facility was not accepting box trucks so when I got there a police officer informed me of no box trucks. I went back to Uhaul to explain the situation and was helped immediately to resolve my circumstance. Thanks Uhaul!!

Rating:

5.0

Overall very good experience. I sued the same service a few years ago and the experience has been vastly improved: - Better containers - Much better on-line experience with updates - More knowledge with UHaul personnel

Rating:

5.0

the van was exceptional drove nice and ran smoothe the agent was exceptional as well very polite and informal with equipment

Rating:

1.0

The truck was bad and they overcharged for the rental

Rating:

2.0

Everything but one issue was fine. While we were there, there was an employee cleaning the storage facility floors using cleaning products that were toxic to me, causing me to go into respiratory attacks. Just as the smells dissipated, the air vents would kick on stirring it back up. I had to get to the closest garage to get out of that environment leaving my husband to do most of the moving work by himself. I'd like to recommend using cleaning products with no scents/fragrances. And if this isn't possible, my recommendation is to clean the facility floors when it's closed to customers to prevent this from happening to myself or others. Or set up a designed cleaning time that publicized to customers.

Rating:

3.0

Have properly serviced trucks so that the customer doesnt get stuck on the side of the road for 3 hours awaiting a tow . Change policy for the "rare" occurance that if the truck breaks down with a load that someone goes to customer with a replacement truck so said customer move is not delayed.

Rating:

3.0

Truck had low tire pressure, and multiple service lights when I first entered.

Rating:

5.0

Location great van great. The app I selected no dolly no moving mats. I try to pick up the van and when I select there are no mats or dollys as I wanted it tells me I should have it. I didn’t want it, I didn’t get it. Perfect. But the app says I should have it. I’m sure the goal of the company is to have people use the app without human interaction. I had to call twice to fix this no mat no dolly issue.

Rating:

5.0

Very convenient

Rating:

4.0

Very expensive to rent , 1.29 per mile plus paying for gas . Outdoor lock box with key is difficult to navigate in the winter , hands fingers freezing then trying to put the code and open a frozen lock was difficult. Took me 45 mins to complete the office hours pick up of truck.

Rating:

5.0

Nothing as I was pleased with everything.

Rating:

1.0

Very disappointed I was charged a $15 insurance fee and after I refilled tank to half of tank I was still charged for gas. I have been using uhaul for years and very happy I think I may never use or recommend uhaul again. It's not the dollar amount it was the experience

Rating:

5.0

Even though the guy at the register was kinda on a different type of level it other than that the vehicle did the job

Rating:

5.0

So easy

Rating:

5.0

Thank you so much to the manager who took care of my family through a rough time in our time need

Rating:

5.0

Great customer service .

Rating:

5.0

All the people I dealt with were very polite and respectful. I filled the tank as directed and they still charged me for 2 gallons of gas. I guess they needed to get more money out of me.

Rating:

5.0

Nothing

Rating:

5.0

Super friendly and knowledgeable and helpful staff, amazing location

Rating:

5.0

Everything from service to the truck was great except the inside of the truck storage area was dirty

Rating:

5.0

Best moving company! Been using them for years!

Rating:

5.0

Everything was ok and the return was very easy.

Rating:

4.0

Everything was great.

Rating:

5.0

Employees were fast efficient and respectful

Rating:

2.0

Was told to go to this location and the one at Altaboro to get help with the auto transported that was missing a piece for me to be able to off load my car . When told to go to Altaboroh the agent told me they did not have the proper tools to assist to contact roadside assistance . I spent 45 minutes on the phone with Steven the agent that was "helping " for him to send me to the Tauton location at this point I had already been driving 3.5 hours from New york to Altaboro to then have to then be told to go to another location for "help" ! When I arrived to Taunton Hunter received me he was the kindest young men tried to do his best after already informing the agent from the Roadside assistance that he did NOT have the equipment needed he still tried to accomodate my son and I the best way he could be re reaching out and letting them know he truly could not help and I needed a tow company ! at 7:18pm now after being on the road from 7am -7pm without being able to unload my belongings or my car off the truck I received a call from the Tow company that he was on his way but again their was an issue since he arrived at the location he was given which was WRONG ! He was told to go to 250 Taunton when I was at 280 taunton street ! Which he let me know when he arrived he was able to remove my car from the auto transport piece by now it was 8pm at night ! This was the worst experience already to then come back the next day to drop of the U hual and get push back from David the agent working at that location on 12/7 ! He wouldn't let me speak just kept saying you need to put gas in the car when I had arrived initially with a half tank but having to go back and forth to several locations pulling a car plus furniture was not of interest to him after trying several times to explain what I spoke about with the Customer service agent ! He just kept brushing me off and shoving his phone in my face ! I instantly called Customer service after the interaction ! Hunter and the Towing company person were the ONLY agents that showed customer service and truly helped me in this horrible experience ! I had my child with me and made what was supposed to be a smooth transition horrible !

Rating:

5.0

Way to many blskets took up a lot of room

Rating:

5.0

All the personal we worked with we’re always very professional in appearance and communicated very well on all questions.

Rating:

3.0

There was an employee that was rude to me. Stated “you need to pay attention”.

Rating:

5.0

The attender was very professional and friendly. Every time I go to this location he carry him self very professional and trip people with respect. You guys are lucky to have a person like him.

Rating:

5.0

Friendly and helpful

Rating:

5.0

We've used several U-Hauls in the area and with one exception (Toni the manager in Raynham), they've been varying degrees of awful. This U-Haul was amazing top to bottom. Everyone knew what they were doing, they were helpful and attentive, it was clean, the equipment we wanted that was listed on the website was actually available. The price was as quoted, we were able to get in and out quickly. This is how all facilities should be.

Rating:

5.0

I called early morning to reserve a van rental and was assisted by Sean. Upon pick up, Sean made the experience a seamless pleasant experience; great customer service. The van was very clean, nice and just what we needed; the cost was fair. Returning the van was also a smooth experience by the two late afternoon employees. Thank you and keep up with the excellent customer service!

Rating:

5.0

Nothing everything was perfect and the people were very respectful

Rating:

5.0

Sean was very helpful and friendly. Excellent facility and very clean.

Rating:

1.0

The guy was very rude he was complaining about another customer.”he says I don’t take no shit from customers on sundays” telling his coworker as I am standing there waiting for him to call me next in line.He was very rude to me and my mother.his attitude was not welcoming .He gave us no direction how to use the lock box . I went back into the store 5x asking where and how to use it he told us “well you need to wait I’m busy in a rude way made us wait 30 minutes until I called another store asking how to use a lock box he never came out side to help use with the lock box .neither did the other uhaul worker .this location is the worst.i will never return and i will tell all my friend not to return to this location. Poor customer service bad attitude,not welcoming its embarrassing for this man to act this was at 9am in the morning he should have stayed home .very unprofessional.

Rating:

4.0

It was obvious that someone had been eating inside the cab.

Rating:

5.0

Very good service and friendly check in. Easy return of rental truck.

Rating:

5.0

Service was exceptional and friendly. Will definitely be back. Thank you!!

Rating:

5.0

I even commented to my son how clean it was. I also had storage there a couple years ago

Rating:

1.0

Hello, I’ll say first, that Hunter has outstanding customer service. I did tell him of some issues that need to be addressed. Not getting into here. Please call me at 7742741905 . Best regards, Barry Rowley.

Rating:

5.0

It was a big plus for me to have the truck with a full tank. I didn't have to get gas immediately and could wait until yhe end if the day

Rating:

5.0

Lots of room and very convenient for me

Rating:

5.0

Great experience renting a storage unit, and truck rental. The staff is very friendly, and pros at what they do. The facility is very clean, and organised. The prices for everything are fair. Plenty of free parking in their large lot. I would use again ,and recommend this facility to others. Two thumbs up.

Rating:

5.0

Mileage cost is a little excessive. Not offered a Mileage deal for box truck like there is available for van rentals. Found two of our local uhaul offices NEVER answer the telephone, it is always rerouted to a Uhaul main service center.

Rating:

5.0

This is my 2nd time using Uhaul at this location (I just moved here). It was seamless - makes a day spent moving (ugh) a lot easier.

Rating:

5.0

Great customer service at this location.

Rating:

5.0

Both agents were great, very helpful picking up and returning trailer

Rating:

5.0

Awesome

Rating:

5.0

I have used this location several times now and have never been disappointed. Keep up the good work!

Rating:

5.0

I had no issues with the storage unit..it was qell lit and clean...other then the 2 rate increases....it was all good.. if I needed it again I would definitely rent from UHaul again

Rating:

1.0

My guarantee reservation , place of pickup was changed, further away from 3 other closer locations and in the opposite direction that I was traveling. When I went to pick it up I asked for 5 moving blankets that I did not receive. I thought your customer service person had put them in the truck because he had left the counter for a few minutes after we had talked about them, but we were never given them. When we went to return the truck we pulled up where we were told to wait for someone to come out, but no one came out , I had to go inside after 5 minutes and someone was just sitting at the counter and said oh I didn’t see you there.. your customer service have poor attitudes and aren’t helpful! I will think twice again about renting a truck from you. And we didn’t get the $50 dollar credit for the lack of your guarantee reservation.

Rating:

3.0

My storage unit was broken into 2 years ago. There was nobody around at that time.

Rating:

5.0

Kim was super nice! Fast and friendly!!!! Great experience!

Rating:

5.0

I checked out 3 different locations in the area before choosing this Uhaul for my storage. It's the best one in the area. Good location. Lots of safe secure climate controlled storage. Great staff. Fast service. I had the storage room for almost 2 years while moving and I have nothing but wonderful things to say about this facility. I would recommend it to anyone

Rating:

5.0

My experience was very good. Never had a problem getting in to my storage unit, the inside was well lit and a comfortable temperature for the things that needed temperature control. The staff was friendly and helpful.

Rating:

5.0

No complaints.

Rating:

5.0

Charged for 5 miles, only when 3 miles ?

Rating:

4.0

Thank you. Please keep Rental affordable & security is appreciated will have already recommended to others

Rating:

5.0

My one complaint is the automatic door system. There was never any signage that the whole system to access the storage units changed. I think better signage would be extremely helpful.

Rating:

3.0

This taunton location is a nice play clean and maintained. Was able to get to my starge box when I needed it but the staff could be better friendlier just left like they were miserable and I was there just bothering him. But they did say hi and how they could help me.

Rating:

5.0

Great experience storing with U-haul. Price, convenience and usability all good. Thank you!

Rating:

4.0

Thanks UHaul For The Storage Unit. The Staff Was Friendly & Helpful, And I Appreciated That. I Will Call U - UHaul In The Future If I Need Storage Space.

Rating:

5.0

Thank you very much for everything appreciate everything so long till next time

Rating:

5.0

Great and very helpful appreciate everything

Rating:

1.0

Apparently putting the free lock in the unit BEFORE texting the customer that the lock is there is too difficult for this crew.

Rating:

5.0

This facility has been the best by far, staff friendly and very helpful, convenient hours and location, if we hadn’t moved, we would have continued to use.

Rating:

5.0

The staff at U-Haul in Taunton have always been helpful and easy to work with. I appreciate them

Rating:

5.0

Associates on duty were very helpful and attentive. Explained everything thoroughly!!

Rating:

5.0

The customer service staff was very helpful @

Rating:

4.0

Confirmation email was not very clear about access instructions…. Maybe highlight and BOLD that section of text

Rating:

5.0

This storage option was the best-priced one around, but it also had the best amenities. It was indoors and climate-controlled. The price went up a bit over the years, but not by much, and it was still cheaper than many outdoor options. The security was also great, with a card check-in and check-out on top of the physical lock. I’d recommend this location to anyone.

Rating:

5.0

All the employees, especially Andrew and Sean, were exceptional.

Rating:

5.0

When we checked in customer service was excellent, we were escorted to our unit, also we were shown how to swipe in and out, The whole process was top notch

Rating:

3.0

The office guy was odd and not helpful

Rating:

5.0

I've done my homework and over the years, have had 5 rental units in 3 states to store both personal and professional items. When the other guys engage in unethical business practices and tell you, "That's just how it works in this industry," don't believe them. Our non-profit organization had a small unit at this facility for 3 years. Over that period, our rate went up modestly, usually once per year. We made the mistake of transferring to another company which did a pricing, "bait and switch." The UHaul Taunton facility made it super easy to come back, which we did this week. The staff is professional and helpful, the units are clean, and we've never had a problem using the electronic access system. I highly recommend this company and want to give a special thank you to Andrew, the staff member who checked us in yesterday and who facilitated an earlier-than-expected move-in date so we didn't have to pay the other company another penny.

Rating:

4.0

Good service.

Rating:

5.0

Very helpful staff!!

Rating:

3.0

My storage experience was an “okay” one as I had asked the representative for a 1-2 bedroom storage but was reserved the smallest one. The truck reservation was a nightmare! We were given another customer’s truck and it took more than 2 hours to return the truck in Taunton.

Rating:

5.0

I really loved the ability to drive into the building for loading/unloading. It was especially nice in the colder months and on rainy days. The restroom was always spotless and well appointed. I wish I could give you more than 5 stars!

Rating:

5.0

More than two flat bottom carts for the whole facility would be my only suggestion. The bathrooms were always above expectation

Rating:

5.0

Very pleasant staff. Nice facility to store personal stuff. Keep up the good work!

Rating:

5.0

The staff here in Taunton was friendly and professional.

Rating:

5.0

Staff was knowledgeable and friendly.

Rating:

5.0

I had zero issues with anything associated with this facility. All of the service folks are lovely! Friendly, kind, and resourceful. I am glad I selected this facility over any other! Highly recommend!!

Rating:

5.0

The women who helped me was very nice & knowledgeable & is a great assist to your team.

Rating:

5.0

God gagnon shine down the keys of hope onto my lesser, pitiful hands. As the cold but reassuring metal lay upon my worked palms, he looked at me with facetios eyes and spoke "let me show you around." Me or my son have never been do greatful to be in the presence of such a other worldly figure such as him. ALL PRAISE GOD GAGNON

Rating:

5.0

I’ve only just started a rental. I don’t even have anything in my storage unit yet. Therefore I don’t have enough experience to give an accurate rating.

Rating:

1.0

Worse place to trust my belongings. Would not recommend to anyone, considering someone tried breaking into my unit with a grinder. I WANT MY MONEY REFUNDED OR MY BROTHERS IN THE MC WILL BE PAYING A VISIT

Rating:

5.0

I have used this place a few times. My daughter and my grandson have also. We have always been treated well and the storage units are always in good condition. Thank you.

Rating:

5.0

The manager was very nice, friendly, greeted me when I walked up to the counter. He demonstrated how to properly close and lock the unit. He highlighted the map for me so I would know where to go. I was there during my lunch break and he got me in and out with time to spare. :)

Rating:

5.0

James is very helpful and knowledgeable

Rating:

2.0

Manager was unprofessional and rude. And did not give any information on the rat traps in side the unit.

Rating:

4.0

No comment

Rating:

5.0

Excellent experience.

Rating:

5.0

Staff extremely helpful. Facility spotless. Very clean conveniently located bathroom was a pleasant surprise.

Rating:

5.0

Staff were extremely helpful and extremely friendly and extremely professional! I have recommended this Uhaul storage and truck rental to friends and will continue to do so. In this world of "detached interaction", your staff is a very welcome and refreshing exception.... in a word... Exceptional!

Rating:

5.0

Wonderful experience will definitely rent next year !

Rating:

5.0

Very helpful thanks so much!!

Rating:

3.0

Did not like the fact that I paid for a lock that I had to struggle with to unlock.I was told I would have to get a locksmith,but thankfully after playing with it I was able to get it opened.I just don't think the fact I was given a choice of a lock wasn't fair.Hopefully it was a fluke thing,otherwise everything was good.

Rating:

5.0

Both employees were very friendly and of great help.

Rating:

5.0

Andrew was extremely helpful and courteous, as an older couple, we appreciated his patience with questions!

Rating:

5.0

Thank You

Rating:

4.0

They made me feel welcome and the storage had plenty of space I will definitely recommend

Rating:

5.0

Employees were always helpful from everything to the storage facility to renting a truck. Everything went smoothly.

Rating:

5.0

Great staff!

Rating:

5.0

This facility was convenient and the staff was always friendly and helpful. It was a great place to keep my belongings while I was in transit. Thank you!

Rating:

5.0

Very clean and well kept. Friendly service.

Rating:

5.0

Very well run location. Staff went above and beyond. Facility is spotless. Climate controlled garage bay loading area is a great idea. Excellent selection of moving supplies priced very competitively. Overall an outstanding resource, everything I have come to expect from U-Haul and more!

Rating:

5.0

I was very happy with the manager Matthew who allowed me to leave an item in the community space. He made a fair judgment and i was overall very pleased with the information and customer service I received from the staff.

Rating:

5.0

The facility was clean and bright. The staff was extremely helpful in advising me of the available options. I was personally escorted to my assigned space to identify the easiest access and shown how to operate the lock and make the unit secure. As a female who is not familiar with the logistics of such an undertaking, I was pleased to be treated with such respect, patience and kindness.

Rating:

5.0

Very accommodating. There was plenty of available carts/equipment to move belongings, great covered drive-up/in unload/load space that is large enough for a large moving truck. Fabulous.

Rating:

4.0

Do not approve of hidden charges

Rating:

5.0

All positive experience . Would definitely recommend and use again

Rating:

5.0

Employee was very helpful. Went out of his way to accommodate my needs. Affordable prices .will definitely recommend to friends

Rating:

5.0

The man who set up my storage was excellent. I was feeling a little moody and he remained calm, & polite. I was a little put off by being asked for people's address and full name and phone number. That is why I was moody. I had never been asked for anyone's address before for a storage unit so I was wondering if he was being discriminatory & I felt it was intrusive. I didn't want to give someone's address etc. I wanted to say I really appreciated his ability to still help me as he probably would anyone else. I did apologize to him directly before I left.

Rating:

5.0

Quick concise instructions, easy access. Nice facility, I would highly recommend.

Rating:

5.0

They were very accommodating . I changed my mind but, when I’m ready I know what facility I will rent from.

Rating:

4.0

I changed my mind the next day. I really didn’t need a storage unit. I was expecting an attitude, they were pleasant and helpful. I definately go back when the need comes up.

Rating:

5.0

Staff member I dealt with was polite and able to answer all of my questions.

Rating:

5.0

I was pleasantly surprised with the amount of storage offered in the prices exceptional very clean facility

Rating:

5.0

Excellent job. As the other recent survey I took, James was great. Stay safe.

Rating:

5.0

Clean, REST ROOMS, well lit (motion sensor), keycard security panels, and 24 hour access. Stephen is very nice. Way better than the storage place I left!

Rating:

5.0

Steve was professional and helpful. Storage areas are clean.

Rating:

5.0

James has been great and an asset to U-Haul.

Rating:

5.0

No problems at all. Would use again.

Rating:

5.0

nd courteous.

Rating:

5.0

Stephen is very efficient , friendly and answered all my questions. Helped me realize the ease of uhaul box vs other movers . Ty

Rating:

5.0

Steve was great

Rating:

5.0

Tremendously cheerful, knowledgeable, and helpful people!

Rating:

4.0

It was a good experience. I wouldn't hesitate to use Uhaul Storage of Taunton again if we ever need to.

Rating:

5.0

Stephen was extremely friendly and helpful. He explained all the necessities.

Rating:

4.0

We were met with top shelf courtisy

Rating:

5.0

Steve was courteous, friendly, very professional and helpful.

Rating:

4.0

We were a little concerned after we first reserved the unit because we never received an email confirmation. We called the to inquire and were told the reservation was confirmed and our email was corrected - but still no email confirmation. Non the less, when we arrived on move in day, a unit was available. The staff members was very nice and showed us how the security worked and where our unit was. The only drawback was the unit was a fair distance from the loading area. And we walked past many other units the seemed to be available. All in all, we are very happy with the experience so far. Free locks and a free months rental because we reserved a truck. Can't beat that! Thank you.

Rating:

5.0

Very helpful and the prices are very good. Clean and well kept.

Rating:

5.0

Please recognize the employee who provided me with outstanding service during my visit.... His name was Jordan.... What a great experience top to bottom! I will only ever use that facility because of that employee alone.... Extremely satisfied

Rating:

1.0

The evening that I tried to move in the doors were locked and with in the hours listed as accessible The following day I returned there was a corporate walk through with Probably more than 20 people And only 2 or 3 Uhaul employees wearing protective masks They told me and my 14 yr old niece to pass through but I didn’t feel safe in this situation I asked them to put masks on and a few people for what ever reason did not! The sole reason I’m putting my possessions in storage is a result of the virus. I’ve now become the main caretaker of my 80 yr old mother These employees put my whole households health at risk. I lost more enough people here in Taunton and in my former home of Miami! This blatant disregard for the pandemic is for lack of a better word DISGUSTING

Rating:

5.0

Stephen was very helpful, polite and kind in every way! He was friendly and very considerate!:) thank you so much for making this crazy time in my sisters life a breeze!!!

Rating:

5.0

Very professional staff.

Rating:

5.0

Glad that Steven informed my dtr re:storage policy . Ty