Customer Reviews for U-Haul Moving & Storage of Tonawanda

Rating:

5.0

Always recommend to others. Keeps me coming back for more when needed!

Rating:

1.0

Some fat guy claimed he worked for U-Haul and tried to “repo” Van. No identity was backed up by him. For all I know he could have been a serial rapist. He then called cops without talking to me resulting in a mother living paycheck to paycheck to be served with eviction notice. Scumbag behavior. Hope he burns in hell.

Rating:

5.0

The staff you have is GREAT! Very knowledgeable , friendly , and helpful!

Rating:

5.0

The 5x8 trailer that I reserved had a bad coupler on it. It would not lock onto the trailer ball. So I had to upgrade to the next size up which worked great. Problem is that I had gotten charged for the upgrade. This upgrade was not by my choice, it was due to a faulty coupler on the trailer that I reserved. Thank you Gregory J. Sander 716-743–5460

Rating:

3.0

Make sure the accessory items ordered are in the rented vehicle. Had to make a 2nd trip because the dolly ordered wasn't in the trailer. Not a location issue but company issue.. make it possible to speak to the local office. Spending time on hold through your automated system is very disappointing. I couldn't even call the office that made the mistake.

Rating:

5.0

Great service!

Rating:

1.0

Please take a look above.

Rating:

2.0

Bad vibe, poor attitude. Please forward me a final receipt for services . Thank you.

Rating:

5.0

Friendly staff, easy online appointment making and price wasn’t bad at all.

Rating:

4.0

National computer system went down had to complete nearly all paperwork again for the rental even though it was done for the reservation online. I was told this happens somewhat frequently when there are a lot of weekend rentals. The guy there worked as quickly as he could and apologized for the inconvenience but completing the forms online and again in store was a bit annoying and ended up leaving about 15 minutes after my rental was scheduled. As noted above this was a national issue not an issue with this specific location. As for the truck- it was fine- i would say an 8 out of 10 it ran and it was clean, had some broken plastic around the dash, but the tire pressure monitor on the right front was not functioning and it was showing low pressure, so when I got home I first had to get the compressor out and check pressures. All were at the proper inflation so the truck was safe just had the light. Next time, if the tire pressure light is on, a heads up that all tires were checked and it was a known faulty sensor (the guy said it has been an issue when i returned the truck)- that would have saved me some time for sure.

Rating:

5.0

Mark the key return better. It took me a bit to find it & it was freezing that night.

Rating:

4.0

I think the truck needed some transmission work.

Rating:

5.0

The guy who helped me was great.

Rating:

5.0

Could not be more pleased with the trailer I rented or their staff

Rating:

5.0

Excellent customer service. They accommodated my needs (earlier pickup than what was online), upgrade to box truck, and quick painless check-in and return. Excellent job, guys.

Rating:

5.0

Excellent!!! Staff were great.

Rating:

5.0

Great Customer Service at this location

Rating:

1.0

They gave me the wrong truck then called me and told me I needed to bring back immediately or it would be considered stolen I unloaded my furniture went back to be oh your good and then charged me for the mileage

Rating:

1.0

Unable to rate since on one was there when I dropped off my truck

Rating:

5.0

Called to book,the person at the call center did not have proper inventory info had to change order when I arrived

Rating:

5.0

Absolutely nothing, except considering hiring 1 or 2 more candidates to help handle equipment during peek seasons/hours. It looks like the word load can get heavy for a couple of guys. But the service with who is there was excellent.

Rating:

3.0

Would be nice to be able to drop off equipment at destination location. It is a pain to have to travel back to return it.

Rating:

5.0

Very friendly, very helpful.

Rating:

5.0

Nothing as the pickup and drop-off of trailer with ramp was quick.

Rating:

5.0

Experience was seamless and user friendly

Rating:

5.0

The customer service/tech was well informed and easily able to ensure my needs were able to be met by the trailer I chose to rent. I would recommend this location to anyone. The rental and drop off process was also easy and seem-less!

Rating:

5.0

Although apparently short handed, they took care of me as quick as possible. I would recommend.

Rating:

5.0

These people made right of my awful situation with the Niagara Falls boulevard location in Amherst NY. I’ve used more intelligent door bells than any of the employees there including the manager.

Rating:

1.0

We needed a bigger truck he lied and said there was none available for one way but online showed plenty. He didn’t even bother checking.

Rating:

4.0

Truck was a bit dirty. We realized when we started loading the truck that our couch was getting dirty from whatever was in the truck.

Rating:

1.0

misinformation on rental amount miles and extra fees

Rating:

5.0

Staff member quick and efficient.

Rating:

5.0

Great Service :)

Rating:

5.0

Went smooth, easy. Every experience I have had with this location has been positive.

Rating:

3.0

Reserved a 9’ van for 1:00 , reservation was changed with no communication time was changed to 2:00 and van was changed to a 10’box truck . I still showed up at 1 o’clock for my 1 o’clock reservation. I was told they don’t know why I was able to reserve a van because they did not have any available and that they changed everyone’s reservations times and we’re pushing people back because too many people were showing up early. They got me in the box truck and as I was pulling out a cargo van which I originally reserved was sitting in front on the lot the cargo van was dirty in the cab. There was food and debris in the cupholders and on the floor the cargo area was clean

Rating:

3.0

was disappointed that the quote given on milage was doubled on invoice

Rating:

3.0

Too much text messaging. Could not get the renter's name and return date correct.

Rating:

5.0

Staff was amazing.. friendly and knowledgeable. Made me feel comfortable about storing my stuff.

Rating:

2.0

I arrived 10-15 minutes before closing time and was greeted with attitude by the service rep (shaking his head, and sort of curt). In their defense, I get it! In fact, I'm old enough and have had my share of job experiences (good and bad) to understand. But, customer service training might be in order. Not to mention there is always opportunity in CS training -there is always room for growth. I say this because the rep(s) (with their Fkn attitude) have no clue what the customer has been through, or for that matter have yet to still go through. Moving day, sucks to begin with -nobody needs to have a rep that is being a "Richard". BTW: When I put my car in gear to leave, there was still 3 minutes to spare before "closing". U-Haul is always professional and I do appreciate the workers and their efforts to keep customers safe. My experience went well and "without a hitch" (pun intended). I just would like the rep to go easy on me (or anybody else), especially when I was technically on time. The "attitude" was completely unnecessary and a waste of time and energy for all involved...seriously. I am understanding, but life is way to short for BS of this nature...Just sayin' The situation was "Not that serious", and maybe they were irked with each other for all I know, but my experience was not normal to put it mildly.

Rating:

5.0

Excellent no issues. Smooth and easy!

Rating:

5.0

I originally requested (via phone call to your Corporate number) an appliance dollie rental at your Niagara Falls Blvd location. When I arrived they didn’t have one to rent. I then called the Kenmore Ave store and they accommodated my needs. Maybe a look at the link between that office and the store to alleviate that. In the end, the dollie worked great!

Rating:

5.0

Quick in and out. Great team! I've been here numerous times and this location continues to be my go to place to rent a truck or trailor

Rating:

5.0

Friendly service, quick process and helpful to make sure everything was working properly before leaving.

Rating:

4.0

Muy buen servicio

Rating:

5.0

Very polite, and helpful gentleman at this location

Rating:

5.0

Helpful staff

Rating:

5.0

Counter person was great

Rating:

5.0

Every thing was great vehicle ready when I arrived gentleman were kind and courteous both at pick up and drop off.

Rating:

5.0

Nothing. This is the best u-haul location I’ve ever rented from.

Rating:

3.0

Have a better system for check in, I was contacted to bring back an item I had already turned in. Manager was able to sort it out after an additional phone call.

Rating:

5.0

Outstanding customer service!!!!

Rating:

5.0

Only rented an appliance dolly. Staff were friendly and accommodating. Dolly was in good working order. Easy transaction. Thank you.

Rating:

5.0

We had a great experience with this location for a one-night rental of a 10' truck. Pick-up was quick and easy and we had no problem returning the truck after hours (even though I screwed up with the app).

Rating:

5.0

I have used this location for many years and find it to be very helpful and well managed. The staff is very friendly and helpful.

Rating:

4.0

Good people and made the rental easy

Rating:

5.0

Pleased with the service provided upon returning the truck to the location provided.

Rating:

5.0

Everything was great!

Rating:

1.0

Staff was very unprofessional, told me to lie on application to get a storage unit. Made me felt very uncomfortable so I told him I wanted a refund, he told me I wouldn't get a full refund because I had the keys to the unit for 5 days.

Rating:

5.0

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Rating:

5.0

Staff was great

Rating:

5.0

Thumbs 👍🏾

Rating:

5.0

Always excellent service/etc at this location!

Rating:

5.0

You guys were always super helpful (shoutout to Orion who was around the few times I dropped by) which made for probably the best/easiest UHaul experience I’ve had

Rating:

5.0

The young man I worked with was wonderful. I wasn't expecting to even need a storage unit but when I did need it they made sure to get everything done faster than I could have hoped. I am hoping I dont have to move again for a while, but if I did I would go right to this location to proceed!

Rating:

5.0

The staff at both the Woodward location, as well as, the Kenmore ave location were wonderful! They all worked really hard to ensure I got the best service possible. Im still impressee Bree at the Woodward location remembered my name so quickly. This was a hard time in my life and your staff helped so much in making even a little aspect go soomther.

Rating:

5.0

Staff is very professional/courteous/etc! Well maintained operation/workplace...

Rating:

5.0

Customer service is impeccable!

Rating:

5.0

Employee was very knowledgeable, proficient, and polite. A1 service!

Rating:

5.0

Great staff

Rating:

5.0

The folks that processed me in showed common sense and intelligence. Good to see.

Rating:

3.0

We had a good experience starting. We’ve been with them for four years. but after a while, every six months to a year they kept going up on the prices.

Rating:

5.0

They went beyond and above

Rating:

5.0

Excellent team very helpful & great a Zillion 5 stars yall are awesomesauce

Rating:

5.0

Everyone was very accommodating A+

Rating:

5.0

I worked with Ryan and Junior. Both were personable and extremely helpful. I was working under a time constraint and they accommodated my schedule. I would highly recommend this U-Haul location.