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Shane ACustomer Reviews for U-Haul Moving & Storage of Tule Springs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am very pleased with the facility, however I also believe it is quite pricey. Since I am a long time and current renter, it would be nice if there was financial “loyalty” reward applied to the 2nd unit.
Robert N | First ImpressionsNothing ! continue putting the customers first.
GREGORY BN/A
Jorge HAwesome team
DAFFY T | First ImpressionsThe ramp door was bent and allowed water into the trailer causing some items to be ruined from rain.
Anthony PI will like to give Chris and his team a10 out of 10 services are excellent staff is awesome everyone friendly U-Haul in the past could be a bit complicated but not at this branch Chris makes everything seem easy The truck spotless very clean any issues Chris handle it so my experience was 10 no complaints great job staff
SURESH M | Overall ExperienceRented an auto trailer, wasn't able to return at midnight but got it back before they opened and they still charged me a whole extra day. Kind of seems unreasonable, especially given the fact that when I picked it up, there was an issue with the brakes and I ended up waiting over an hour.
ROBERT CTransaction was smooth, worry and problem free. Made a cross country move less stressful.
Kelly BStaff was great and very friendly.
STEVEN Ptule staff is always amazing and friendly but the richfeild UT staff and the u box staff not some much.
Keith PThe inside was not as clean, had some sand on the floor
JADE Pit's a nice place very friendly . i think it should have air conditioners in the in side hallway for customers it get very hot in the hallway other then that it's a good place to storage
Valerie H | Overall Experiencelove this location always great customer service. but there richfield UT location always not great at all. very poor customer service
Keith PStaff here go about what is expected of them and are so helpful.
Bruce F | Overall ExperienceOur u-haul boxes was scheduled to be delivered to us on 6/4 between 11-1. They did not show up. Called the Richfield UT store they told me there driver is running behind and to be patient. I called the Richfield office 3 hrs later said that my box’s are there and they will be delivered 6/6. Well that’s doesn’t work for my family. I called u-haul on 6/3 to confirm my box’s would be delivered to me on 6/4 they said yes got a email saying my box’s would be delivered 6/4 between 11-1. All the lies from u-haul is disgraceful and I would never recommend u-haul box’s to anyone. Just a bad experience and I rent from u-haul all the time for my business
Keith PUsar la app es un desastre
FIDENCIO AThank you
Allen P | First ImpressionsThe staff was super helpful and friendly I think they deserve a raise at least the girl at the desk
Linda L | First ImpressionsThe battery in the vehicle has a problem; it would not start several times. I had to adjust/jiggle the battery attachment, and then it would start. This was inconvenient a few times. Have it checked for the next customer.
RONDALYN MI have a trailer hitch that was put on by U-Haul years ago. When I rented this week, we found out the connector for the lights was damaged. The manager, Chris, got to work and fixed it for me right then and there. I was on my way without further trouble. I'll be back to this location for sure. Thank You!
Christopher BVery surprised with the help. Tell your staff to keep up the good work. Greg S.
GREGORY S | First ImpressionsPretty easy from start to finish
John LGreat job
GHASSAN SI have used the 5th street location many times. The staff is always friendly and knowledgeable. I'm in and out in a timely manner. I'll be back in October if now sooner!
NANCY HI was not thrilled at all when the drivers side door key barrel fell out of the door. Then I was told they couldn't fix it there, and I needed to call roadside assistances. Then I had to drive the truck to repair center in order to get it repaired. The folks at the repair center were very friendly and fixed the truck in about 10 minutes. They were actually waiting for me to get there, and got right on the repair.
JEFFREY MSuch a great experience. Chris in particular was outstanding to work with. I hope you’ll have a spot for my Motorhome when we return in October. Thank you👍
Ken M | Overall ExperienceWonderful experience! Service clerk was so helpful and friendly. She took the time to answer all our questions and it was easy and quick to rent and pickup our truck. Truck was so clean, well maintained and we definitely will rent here again when needed,
Jeff DAll your Employees are great very nice and friendly. Will use this location again.
MATTISON SPerfect, very professional and considerate
ERIC KVery friendly and professional staff. The facility offered everything that I needed.
MARSHAAY A | Overall ExperienceOnce again this experience was flawless and smooth. I rent the Auto Transport for my business quite a bit and have used several of the U-Haul locations in my area. I have to admit that this location is the best of the best. Upon check in, I was in and out in five minutes. The front desk was extremely polite and friendly, yet got me out quickly. The manager Chris was waiting for me outside and had me hooked up and ready to go in record time...I can't tell you how satisfied I am with the whole experience. The equipment performed flawlessly and the return was very quick and painless. I rate this location a ten out of ten.
Richard PMy experience was above par.
HAKIM HI wish there was a dumpster to use if needed.
Duane H | Overall ExperienceGreat customer service and very friendly front desk staff! I will always come to this location…
Alfredo CThe Bay garage door broke after hours and my U-Haul truck could not exit the bay. I had only used the truck for one load and still had multiple loads to go. I needed to use mine and friends personal vehicles for the rest of the move and never was reimbursed or offered any compensation for this issue.
Brent P | Online Move InGood
Latonia L | First ImpressionsWas told one thing and got in trouble for it. Was made to check in and only got 1/2 hours to stay in storage. I specifically asked if I would be able to spend a couple hours in unit and the renigged on that
Chris S | Overall ExperienceN.5th is one the best places for storage nationwide.
PERRI M | First ImpressionsEveryone was fabulous
Sandra JExcellent service provided by all staff. Well managed and maintained facility. This location will be my first choice next time needed!
William H | Overall ExperienceWe have a fifth wheel Rv and live in Salt Lake City. Found U-haul on a move not expected. We have family in Vegas and the trailer didn’t for on the side of his house. So as a back up we called U-Haul in north Las Vegas. The spots were all covered and had 110 power so I could hook up power for a trickle battery charger. It was awesome since we didn’t have the snow or expensive covers to protect it from winter I probably didn’t need to winterize it but did just to be safe. We will do it again next winter. Mike R. - Salt Lake City
MICHAEL R | Overall ExperienceExcellent customer service during a busy weekend morning.
James ANothing I can think of. People were very respectful and the place was very clean. I was impressed
HERBERT EEveryone was super nice and helpful. Everything I needed for my move was available and handled quickly, including drop off of Uboxes , rental of a storage unit and a van. Extra kudos to Matt who remembered me the 2nd and 3rd times I came in. Chris walked me to the unit to show me where is was, everyone was very nice. Moving is such a pain, it was a big relief to have all the uhaul parts go so smoothly.
Melody FI cant thank Chris emough for his help with my trailer! One of the lights on it didnt seem to be working and he was able to troubleshoot a loose wire connection and get me moving. Later after realizing I had too big a trailer he was able to set me into a smaller one right away that was perfect for me. Thanks!
PATRICK LI was so impressed with everyone here. The employees were very kind and helpful. Such a great experience!
BRITTANY BVery clean trucks, thorough inspection upon return, giving me peace of mind. Fuel gauge was annotated incorrectly. Said 1/4 tank on form, was actually on empty. Very friendly staff.
DWAYNE AStaff was great, equipment and prices can't be beat!
BRIAN RVery beautiful UHaul dealership .. the truck return experience was so convenient, fast and easy. The gentleman who checked my truck in was very pleasant and kind!! thank you!!
DENISE SIt's a total pain in the ass to pick up a truck with the application. Waisted almost an hour of my allotted time. Calling people, and sending photos is not what I as a consumer want to be doing.
William GVery curious and helpful, professional.
MICHAEL GContinue to smile
LATOSHIA RCustomer service was outstanding! Everyone was willing and ready to help, and very professional.
CORY S#1 Storage Facility in the Las Vegas Area.
PERRI M | Overall ExperienceThe online/cloud based check in process was very slow and inconvenient. I get that it was intended to make it easier, but it was glitchy, slow and not intuitive.
NEDY WConstruction on north 5th street make it hard to get in and out of.
KENNITH HChris and his team are awesome n the best. The facility is always highly clean and professionally stocked. I have been all over the USA due to military life and Department of defense jobs, Chris's u haul facility is the best I have ever seen. Tim 7024600202
TIMOTHY M | Overall ExperienceI closed out my storage in October of 2024 and I'm still getting statements that I owe them as of February of 2025. I don't owe nothing. Please clear this up.
Carrie G | Overall ExperienceUnloaded fast friendly and on my way
ROGER DVery clean. Easy to pull out trailer in and out. Spaces were large enough to access the trailer and extend slides without moving the trailer from parking stall.
Roni R | Overall ExperienceThe lady who help us with the contract was very nice and helpful.
SONYA MThe staff at this location is awesome. All transactions are transparent and easy. Branch manager goes above and beyond to assist, and answer his questions, clearly and concisely
Richard C | Overall ExperienceGreat people Great manager Chris Great price Awesome service
TIMOTHY MEveryone was friendly..
AARON NNo suggestions.
GEORGE MWill be back in November to use the rv storage.
Miguel B | Overall ExperienceNothing, excellent customer service
MARCY JThe best
MARCUS S | First ImpressionsAmazing staff. I have tried several storages and this was the best ever. Staff, safety, amenities…. You can’t do better than this. I never had an issue.
Katy R | Overall ExperienceFast & friendly this was PERFECT!
Lawrance BThis the best U Haul facility in Las Vegas. Chris, manager is very accommodating and knowledgeable.
Richard W | Overall ExperienceThe guys at the store were super nice very helpful. Made it smooth and easy. Would definitely recommend.
Marcy WGood
Ricardo DMae was always so helpful and kind !
Tomas F | Overall ExperienceThis location is always great and courteous.
CEDRIC WI appreciate the customer care and level of professionalism of your team
DOUGLAS FChris and team are the best. You can find a better managed Uhaul location. I strongly recommend them to anyone with moving and storage needs.
Erasmus W | Overall ExperienceAll employees very polite and helpful. Keep up the great work.
Christopher DGreat place and the stuff are amazing.
Maricela R | First ImpressionsAWESOME 👍
FLOYD FGo to the Rancho U-Haul location.
EDDIE WThe outside of the truck was very dirty,as well as the front windshield.
JAMES AWe will used you again. When we move to our new home in a few months. Thanks for everything
DOUGLAS AI received the pickup truck with an empty tank; however, when I went right back, they promptly handed me another truck that was nearly full within 30 seconds. The customer service was great, and the drop-off process for the truck was easy. Everyone was very polite.
LAURA KKnow when you truck got the of is blocked... but they have great service. I am not mad at all.
TAMARA MPerfect
Alden MChris and the rest of the staff were ridiculously nice. The best customer service ever! From storage to parking the convenience was wonderful. The building ALWAYS smelled nice and it was ALWAYS clean. If needed I will definitely store here again.
lanise m | Overall ExperienceAmelia was real helpful and friendly didn't mind answering questions to help out thanks a lot
CARLA P | Overall ExperienceAwesome experience. Will use again if needed
Taylor T | Overall ExperienceI loved how big and spacious this place was. It looked like a better place to first practice driving a truck before leaving the place This location had an even-keeled worker who helped us unload the car. He inspected the truck and the auto transport quite well. I only wish that this place had personnel who could take care of customers before 9 a.m.
VINCE VSHOUT OUT TO THE GIRL WHO CHECKED ME IN. She was VERY NICE. Give her a raise!
MESHACH CN/A
NORMA MThe Uhaul employee should instruct the customer about the initial check in / verification process. No one told me to inspect the truck prior to leaving. I did not check my text messages since I was concerned with driving a 15 foot truck and it's illegal to text and drive. Nobody instructed to me to do so. When I returned the truck with more gas than I got it with and I had pictures to prove it. Yet the employees tried to charge me since I didn't reply to a text. The Uhaul employee should check the truck with the customer to verify no damage and gas amount. At the very least, inform them of the text and instruct them to complete a checklist before driving away. Don't argue with customers that have photo evidence.
Justin PChris was extremely helpful in the move in experience very professional and courteous
MARK F | First ImpressionsStaff is wonderful and.very helpful
Delbert B | Overall ExperienceThe BEST storage facility in the Las Vegas Area.
PERRI M | First ImpressionsChris and his team were amazing. Although, it was temporary storage after a couple of years, they became family. Saying goodbye was bittersweet. Thank you Chris and team.
Teresa M | Overall ExperienceCouldn’t find a better place to put my stuff
GABRIEL A | Overall ExperienceThe manager Chris Escareno was horrific...tossed my sons military uniforms after multiple conversations to get the uniforms back before he auctioned them off...he didn't give a shot about throwing them out...also the his supervisor Steven I think his name was ....never returned any phone calls to me. Both knew there were military uniforms and my son wanted them back....they refused to let us rent any truck or van to get the few items they had of ours...the manager is a thief he stole our belongings in the first place....my son served for the Marine Corp because of thebterror attack on 9/11...it is against the law to auction military uniforms ...look up the law! We will be suing this company!!!! The WORST customer service I've ever experienced obviously they are not patriots....I will be doing more reviews on the disgusting service we received at the Tule Springs UHaul and management Chris Escareno is the worst...
Paula C | Overall ExperienceVery nice, clean and convenient to be able to park in there and unload
VUNESSA S | First ImpressionsGreat people the manger is a great guy as well. I'll be back once I move again
LAWYER B | Overall ExperienceVery nice facility!
JOHN C | First ImpressionsStaff was very professional and very friendly explaining every step and helping with any questions the staff that worked outside was the same
Marie W | Overall ExperienceFront desk staff (Chris/Patricia) provided professional, fast, and friendly service for a couple of novice out of towners. Thanks Guys
RICHARD S | Overall ExperienceChris is amazing. I personally used the storage a 2nd time because of him.
A'LAINA W | Overall ExperienceProfessional…Helpful…Knowledgeable and friendly. Thanks Chris
RICHARD S | First ImpressionsGreat clean place, keep it up. I know everything is getting expensive but if you could lower the price a little bit will be great
Walter A | Overall ExperienceImpressed with how smoothly the transition from Los Angeles County to Las Vegas. Thank you very much!
carlos f | Overall ExperienceThe staff was very helpful and courteous overall one of the best Uhaul storage facility great experience very professional and clean well organized.
WILLIE C | Overall ExperienceI appreciate everything you did for these couple of months that I needed it and I will be back if I have to move again thank you for everything
Elanda W | Overall ExperienceI was very satisfied
Ervine r | First ImpressionsChris the manager was awesome, professional and the place was spotless and staff friendly
Josie K | Overall ExperienceManager Chris and staff were SO RUDE need customer service training, I coukd not even ask a question without Chris the manager giving me an attitude also a black lady that was there in the morning was so rude. I wouldn't recommended this location to anyone
Ariel M | First ImpressionsEveryone at this location was very knowledgeable, friendly and helpful in all ways while I was there. Very clean all around and I talked to and asked questions of the staff and was very satisfied with their customer service support.
Levester J | Overall ExperienceThank you for your excellent service
Pleshette P | First ImpressionsOverall, a very positive experience with my two storage units. Move in and move out we’re both made with ease. Thank you, Mae!
Scott F | Overall ExperienceStorage facilities are excellent but I had bad experience when I claimed my car! The 2 people who helped me were in doubt & kept asking questions as if i am dumb; maybe i looked haggard having jet lag.
MA R | Overall ExperienceChris and the team were amazing. Really the best experience of renting a storage unit. They were always very professional and I would recommend there service to anyone. My company is a small start-up and Chris was just the best. Sincerely, MM
Matt M | Overall ExperienceVery satisfied
Eli C | Overall ExperienceAbout a decade ago.. in a state move.. i really hated uhaul... b Bur for this move from cali.. the uboxes situation was 100 times better.. and when i decided to get a unit .. this location made it extremely easy... i definitely appreciated that
TANESHA T | First ImpressionsGreat staff, knowledgeable and helpful.
Scott T | Overall ExperienceBeautiful facility and great staff! I felt cared for and appreciated by the staff and was given full instruction on how the storage works and the gates! Thank You 😊
Karen B | Online Move InIt was a pleasure to store my belongings at N5th facility. Would store there again.
DERRICK S | Overall ExperiencePrice is high compared to other storage that’s why I left.
Lilibeth L | Overall ExperienceVery easy to navigate online. I was able to book the truck and storage all at one time,and take advantage of the promotions. Definitely will refer friends and family.
Tricia M | Online Move InThe best storage experience ever!
Monica P | Overall ExperienceThe staff are very friendly and helpful. Thank you Jason for helping me with my t.v. stand you and your co-workers went above and beyond I appreciate your professionalism and help.
cassandra j | Overall ExperienceI like the climate conditioned unloading area
JOHN B | First ImpressionsGeneral manager and staff very nice and helpful.
Monica A | Overall ExperienceN/a
ALLAN M | First ImpressionsI never got my rental or my money back worst service ever
Victoria R | Online Move InIt smelled really bad 5/28/24. Not sure what it was. I don’t think it was the facility, I think it was a UHaul customer. Overall it was still a clean and safe place for me to store my stuff for a while. Thanks
Lindell H | Overall ExperienceI have no complaints with the facility and staff. Chris was awesome with my overall experience. Thank you for everything.
Diana C | Overall ExperienceWe couldn't be happier with the help we received from Chris. He not only found us the perfect spot, but also helped guide us into the space - as first time RVers this was a godsend! We cannot thank Chris enough for all his help!
Robin L | First ImpressionsChris and the Staff at this location need a raise! They were all incredibly friendly, helpful and courteous! This is the best service I've received this year in any category of customer service I've encountered. I dont usually fill these surveys out, but I couldn't allow myself to go without recognizing all these awesome people for their service! Please send them to lunch or something,; they provide this company with some of best customer service I've ever seen.
sonya E | First ImpressionsEverything was great and clean. Honestly I seen a couple roaches inside the facility but they were all upside down so that just means they treat for pests often! Which is a big plus in this area. Would highly recommend to anyone.
LaTisha R | Online Move InPatricia and La’Niece helped me until I had an inquiry for the manager named Chris. Khris was off work, but he still responded to my text messages and inquiries. The entire staff was attentive, and I ended up renting an RV spot because of their friendliness. The place across the street was less expensive, but I chose UHAUL, all of your staff created. I’m so happy to be proud UHAUL customer.
Tristan C | First ImpressionsI love this facility and feel that my property is safe here. It's very clean and well lit
Victoria M | Online Move InThank you so much. I cannot tell you how easy you made my move cross country. Not just average stuff but my eBay business as well. Everything went perfect thanks to your staff.
david u | First Impressionsnice
Elon M | First ImpressionsVery nice facility and nice staff. Good supply of products.
Terry S | Overall ExperienceVery nice and helpful staff!!
Charles A | First ImpressionsEveryone was friendly service was great all the time
Yasmine G | Overall ExperienceGreat
Russell H | First ImpressionsI took my uhaul from Florida to Nevada and arrived at a storage facility and they took the uhaul and rented the unit!
Cabrini B | First ImpressionsStaff was always friendly and professional. Very nice location to rent.
EDWARD H | Overall ExperienceOutstanding employee’s
Carlos S | Overall ExperienceThere are ONLY a few employees that re subpar. The management is great
George R | Overall ExperienceMay helped me pay for my storage....she provided excellent customer service! Thank you!
Victoria H | First ImpressionsI would tell my friends about the location,very clean and new
Genetta H | First ImpressionsThe process was easy and convenient and the staff are friendly and helpful. 10 out of 10 recommend!!
MAHEALANI S | Overall ExperienceThey were able to answer all of my questions, and check in was made easy!!!
JINEANE M | First ImpressionsEverything was nice clean and convenient the people were excellent there and I had a great experience at U-Haul I will surely refer you to any one of my friends or if I have to use it again I certainly will.
Candris D | First ImpressionsAmazing hospitality, by Chris! Most Appreciate it ;)
Bita K | Overall ExperienceThis is the place to come to store your possessions! Clean, convenient and the staff is great and willing to help.
Terry S | First ImpressionsI loved it it doesn’t feel sketchy
Sergio N | First ImpressionsManagement team is professional, clear in their communication and always helpful.
Richard C | First ImpressionsAll of my expectations were met
John H | Overall ExperienceManager Chris, was very helpful and friendly.
Zita H | First ImpressionsChris and his team are consummate professionals and I would strongly recommend that anyone renting a storage space or equipment in North Las Vegas rent from the facility located a 671 N. 5th Street North Las Vegas, Nevada. The facility is immaculate and the staff are super helpful. Excellent customer service.
Reynold B | Overall ExperienceMy experience was amazing. Every employee was pleasant and friendly. La’Niece did an awesome job at helping us understand everything and make the best choice foe my needs. He cleaning manager was very nice and cleaned up a spill my son made at the water fountain. She was understanding and did her job with a smile. I definitely recommend this location to everyone
Coronda S | First ImpressionsThank you for phenomenal service!! 🫶🏼🫶🏼🫶🏼
Christine I | Overall ExperienceVery nice storage and staff, I moved before my move out date with no problem. Thank you
Ruthie W | Overall ExperienceBeing charged for a unit I never used. Parking lot has a strange layout, office not well identified. No access to parking lot from the Northwest side. No easy access to 10×15 ft. Units from the east side of the facility.
Richard B | Overall ExperienceThe staff at the front desk were amazing.
Jesus p | Online Move InUhaul is the best for all your moving needs.
Destiny M | Overall ExperienceOutstanding customer service from Chris and his team. Very informative and helpful.
LEURY M | Overall ExperiencePatricia must retire!!¡
MELVIN K | First ImpressionsI was overcharged for my first month's rent and was never reimbursed, even after speaking to the manager.
RANDALL G | Overall ExperienceI utilized your storage for a week, I paid for a whole month, I should have gotten reimbursed on the difference not used. That’s how you get more clients and references IJS
Diana P | Overall ExperienceGreat management, helpful and secure.
PERRI M | Overall ExperienceThe facility and staff was amazing
LAURA T | Overall ExperienceThe staff was always rude everytime I would need to go into the office and speak with them. I always received an attitude and very rarely ever received eye contact. One of the employees (her hair was always died different colors) would always sit and just stare at the computer and would never be too helpful. She would always act like it was an inconvenience that someone was in the office trying to get assistance. Overall, this U-Haul location is one of the worst when it comes to the customer service provided.
SIERRA A | Overall ExperienceThis uhaul location is amazing from the staff to the store. The store is always clean; and the staff is always helpful and nice. My storage unit was very convenient and clean. I will be renting from here if needed in the future. Thank you Chris and staff..
Chelsea R | Overall ExperienceI couldn’t be happier with everyone I encountered at this location. Every staff member was friendly and helpful. Very well-run facility.
MATTHEW D | First ImpressionsChris and pat were VERY professional and helpful made everything easy going
Monice M | First ImpressionsEveryone worked hard even though they were short staffed. Just nice people
JARAI Y | First ImpressionsThe General Manager Chris Customer service skills outstanding!! I was having a really bad day and he helped me out and I greatly appreciated it. Thank you
LATRICIA R | First ImpressionsN/A
Janene L | First ImpressionsFriendly staff clean facilities
Robert T | Overall ExperienceLaneice was awesome and very knowledgeable.
Destiny M | First ImpressionsThe power supply for the covered RV parking should be explained upfront instead of after customers find out their batteries are dead and the refrigerators will not be under constant power. Also when you tell someone you are coming out to the yard to assist you should actually come out to assist. Outside of that nice facility.
KENNETH F | Overall ExperienceGreat staff and always happy to help
TYSON B | Overall ExperienceThe temperature controlled units was new to me and it was well needed in this Vegas heat. Had nothing but a great experience, carts and mattress carts are the best. Highly recommend because it’s right off the freeway convenient.
felipe e | Overall ExperienceStorage facility was more than can be expexted. The staff was extremly friendly, helpful and polite. The facility is well maintained, clean and easy to access and use. Highly recommend this facility to anyone needing short or long term storage.
Bruce N | Overall ExperienceThis location was amazing with the facility and a brand new unit and the place was immaculate and more state of the art than that crap hole I just came from shield storage they wouldn’t even a 1/4 of a star from me. I will be at this facility for a very long time. Thank you for your professionalism
RENEE D | First ImpressionsThe staff at the N 5th location are super helpful, friendly and knowledgeable. They answered all my questions and made the move-in process easy. I would definitely recommend them.
Twana B | First ImpressionsQuick and easy to get a storage spot for my travel trailer. Other places you have to jump through hoops just to store a trailer in their parking spots. This place was more user friendly.
Julius J | First ImpressionsGood
Angela S | Overall ExperienceGreat service amazingly clean facility!
Jasmine B | Overall ExperienceA model facility, the drive in unloading area was excellent for unloading 20ft truck. The unloading process went smoothly.
Bruce N | First ImpressionsStaff very friendly. Property very well maintained
Delbert B | Overall ExperienceVery clean,professional,and convenient. Helpfull in a pinch. Thank you.
michael d | Overall ExperienceBest experience so far at a storage facility. Super new, super clean and super hi-tech. Keep building this way, and you’ll stay at the top. But don’t forget to maintain them.
David K | First ImpressionsUpon arriving to my unit i had not received my unit confirmation as well as unit number and pin code when contacting customer care I was advised that they could see my reservation, but could not see what unit and that there was nothing. They could do to assist me leaving me and my three-year-old standing outside with all her things from 8:30 PM until 10 PM.. upon arriving the next day, I still had no access to my unit.from 7am until 9am Luckily, a representative who works for you all who also has a Storage at this location was nice enough to unlock the doors for me and assist me with accessing my unit. When speaking to the representative at the front desk, she stated my pin was in, put it incorrectly, as well as my unit reservation with the first month, free with input it incorrectly.
Christena F | Online Move InVery helpful
Rodney M | First ImpressionsEmployees from main office and local branches gave mixed messages caused confusions .
SHAO H | Overall ExperienceI have reserved 2 unit and requested the nearest unit to the door, But when I got to the facility to check in it was all the way to the back.
MICHAEL S | First ImpressionsThey lost my contract and threatened to sell my items. The gm was the most unprofessional manager I have ever encountered. You should reevaluate who you have representing your brand.
RONALD E | First ImpressionsEach member I've encountered was very professional. I was given top notch customer service!!!
Hilda B | First ImpressionsFriendly and professional employees. A clean place to store my personal belongings. I definitely will refer people to rent here.
Sylvia T | Overall ExperienceI wish the prices were a little cheaper, but otherwise it was a good experience. The general manager here is a really nice guy and in my experiences with him, I really liked him. He’s really the only reason why I continued using this facility as long as I did. The girls who work up front are really good at their jobs too. There are some really good people who work here.
Tyler H | Overall ExperienceI’m happy with my selection
Antoinette E | First ImpressionsStaff was very helpful and friendly.
William H | Overall ExperienceGreat place I was pleased
Delaine C | Overall ExperienceGreat
Willie K | Overall ExperienceGreat service
Aaron G | First ImpressionsThe help that I received from the two female staff members was with upmost professionalism at their jobs. Thanks!
Ronald O | First ImpressionsI enjoyed working with the Staff very accommodating explaining everything believed his name to be Chris. He was a blessing to work with patient young man.
Rose S | First ImpressionsAlthough I didn’t get a chance to use the facility due to being able to move directly into my new apartment, the staff was very friendly and helpful.
Darcy L | Overall ExperienceEmployees are friendly!
MANUEL C | First ImpressionsChris was very helpful and walked us through the entire process.
Jay M | First ImpressionsGreat facility!
Shantea O | Overall ExperienceI've been using U-Haul for over 20 years and this has to be the most well-planned U-Haul I've ever seen very big spacious and everything perfectly planned out for the customer
William K | First ImpressionsChris the GM is the most accommodating and genuine man. He helped me out and answered all my questions when I came in a couple of months ago - which is why I came back. Thank you for maintaining such a clean and welcoming business.
Michelle M | First ImpressionsGreat spot!
David S | Overall ExperienceGreat service
Shantea O | First ImpressionsStaff were all pleasant, professional and well turned out. A great experience
Judith C | First ImpressionsPerfect!
Jason B | First ImpressionsThe facility was fine. The staff was fine. Asking my service dog to leave was not fine. I will not be back.
Mercedes D | Overall ExperienceThey are very understandable. Appreciate you guys help. Keep it up wit
CHRIS L | Overall ExperienceI use U-Haul all the time for my moving needs. The staff was not as friendly as I would have liked. There was no greeting, no smiles. I was rushed to do finalize my decision because closing time was approaching. I would’ve just liked to have had a more friendly interaction . The gentlemen were more friendly than the women were. One lady didn’t even make eye contact with me, the other one was just stale. I don’t even think I even received a “hey, how can I help out today?”.
Shauntai C | First ImpressionsYour covered parking lines are set up backwards and force your customers to blind side back in, not a big deal, but does make it more difficult to see. Staff was very pleasant and great to work with!! Cleanliness of facility a big issue to us, hopefully it will stay that way.
tony l | First ImpressionsVery easy and convenient storage facility. Staff are knowledgeable and helpful.
Richard W | Overall ExperienceBest and I mean the absolute best facility I have ever used..
Robert J | Overall ExperienceGreat customer service
Josie K | First ImpressionsSux ball's
Jean T | Overall ExperienceVery good Staff recommend a raise to keep them
Theodore C | First ImpressionsChris and his staff gave me excellent service, each time I visited the facility. Whether I needed to rent a truck or trailer, had questions about my storage unit, or needed boxes, they were always wiling to assist. I wish I didn't have to leave but I finally got a new apartment to accommodate all of my storage items. I'm sure I'll be back soon to rent another trailer.
Alan G | Overall ExperienceWhole process was easy. No issues.
Carolyn R | First ImpressionsWe were looking for a Covered Storage facility for our 43 foot Winnebago Tour Motorhome and saw this Uhaul facility while driving by. We stopped in and met with Chris, was was exceptional. Very knowledge, friendly, and accommodating. We toured the facility and saw the excellent security and camera footage, and saw how well they kept the storage areas and it was a no brainer to sign up the same day for the space. I would highly recommend this Uhaul facility for their storage needs.
Erasmus W | First ImpressionsMia is not helpful nor does she smile or make people welcome. Train her or send her to another store where she can be trained or retrained in customer service.
Roland C | First ImpressionsNever need a storage.but you guys let me feel a good experience ty soon much
Edgar H | Overall ExperienceI filled out my rental info online to save time and found that none of my info was saved. It took approximately 30 mins for me to rent the truck. Upon return, I had already reserved a storage unit but none of that info was saved and it took 30-45 mins to get that handled. I think this should be stated on the web page.
Carol S | First ImpressionsWe have used a few storage facilities in 3 different states and this facility is by far the best in every category.
Sue G | Overall ExperienceJust an awesome environment and amazing customer service.
Margaret P | Overall ExperienceMeet my expectations
Walter A | Overall ExperienceWas very friendly and helpful. Any concerns I had was addressed in a timely fashion. If we need a unit again we will try with this location first
Courtney C | Overall ExperienceChris, the manager, is fantastic. I have recommended this facility to three others so far. Wonderful service, secure and clean. Highly recommend
Lori H | Overall ExperienceThe general manager, CHRIS ESCARENO, provided the best customer experience I’ve ever had. He answered all of my questions and went above and beyond to ensure I understood the procedures of the unit. 10/10 recommend.
Cheyanne B | First ImpressionsThank you to Ms. Barbara for walking me through the process of accessing my locker. This extra help was so helpful!
Dorie W | First ImpressionsEveryone was great and friendly
Mocadavius M | First ImpressionsMuy buena atencion y servicio
FEDERICO D | Overall ExperienceFriendly, professional and helpful in answering all of our questions
Rosemary S | First ImpressionsChris and his staff are awesome !! Great job to all. Thanks for making me fill welcome !!!!
Joseph C | First ImpressionsMoved in to new RV Parking. Smooth and easy!
Timothy l | First ImpressionsWe were quite pleased with our experience. From telephone inquiries to signing up for a storage space.
Eileen M | First ImpressionsThe facility was so clean and very well maintained. The staff were incredible and very helpful!!! 10/10
Vonchera B | First ImpressionsGreat customer service. I was greeted as I walked in, friendly staff.
LASHANNA D | First ImpressionsAwesome staff And facility
KENNETH S | Overall ExperienceTop notch service and clean truck and facility!
JADE G | First ImpressionsThe appliance dolly was ordered but it was not in the truck. They had to travel to another store to get one. This delayed our move because it was for all of the heavy lifting.
Lois G | First ImpressionsI came down there with an online reservation, it wasn’t quite working out, we ended up just setting it up there really quick, learned how to properly enter and exit arming and disarming alarms for unit. Really nice compared to others storages in the area better price for up front cost and monthly.
Lawrence B | First ImpressionsFront staff was very helpful. And professional
William F | First ImpressionsThat was really nice nice people friendly people I enjoyed the time of moving and meeting people as we come and go you got a pretty good thing going at that stores I would recommend it for anybody that needed a storage unit or a U-Haul thumbs up. 👍🏽 Just to suggestion get a vending machine for soda and water and juice. 😃.
Rossetta O | Overall ExperienceKim was a great Representative
mykia w | First ImpressionsThe employees were very professional and helpful. Great experience! Also, the facility looked very nice.
Raymond E | First ImpressionsAwesome Facility and staff
KENNETH S | First ImpressionsI gave it 4 stars because the staff was phenomenal and really gave me a great, personable experience. The after hours are difficult because if you have anything bigger than regular door width and height you might as well not even try to move it in after 7pm because the main big door is closed and you won't be able to get large items inside unless you know how to maneuver a certain way.
TAYLOR B | First ImpressionsAccess hours could have been better, it basically closed when the store closed, which made things difficult with our schedule, but the staff were really helpful and friendly, good clean facility.
Brandon W | Overall ExperienceYou are so lucky to have the young lady who helped us get our unit and checked in our Truck after. Above and beyond customer service!! The gentleman who took the truck to detail after checking it in was polite and helpful too. Over all a wonderful experience.
Paula S | First ImpressionsGreat place!
Steve C | First ImpressionsThe manager is very accomodating and friendly, easy to talk to and can do multi tasking.
Ellen M | First ImpressionsVery professional and knowledgeable.
Morley L | First ImpressionsWhen returning the trailer staff was on point and especially the manager was on point showing us the different storage and so helpful smile caring The store was clean all staff had smiles uniform was on point So yes I give them an excellent plus and I would come back again Mississippi staff Picking up the trailer Don -was a excellent sales person Made us laughed with smiles we were stressing helped us put the trailer on my car Thank you
Angela D | First ImpressionsVery good people to work with.
Carlton V | Online Move InThe staff are who made the service experience exceptional. They were friendly, courteous and helped make our move a success.
Lisa L | Overall ExperienceChris & his staff were super helpful & accommodating!
Taylor S | Overall ExperienceKim was a breath of fresh air she was so helpful and courteous she made a really bad day feel like I was on vacation.
Jackson R | First ImpressionsOne of the most professional facilities I have been to. I would recommend them for friends and family. They made my move back to Las Vegas the best. Thanks to everyone that assisted.
Danielle D | First ImpressionsChris is an absolute touchdown. Very friendly and helpful. Best customer service I’ve received in a long time. Thanks for being a great guy and making life easier during a stressful time.
Zachary S | First ImpressionsVery clean establishment very courteous staff very attentive to our needs
Jorge O | First ImpressionsGreat new facility and great staff. Thanks for starting this new facility on the right foot, will use again!
DANIEL R | Overall ExperienceFacility is very clean and organized. Staff very friendly and helpful.
Percilla O | Online Move InFacility is amazing. Very clean. All staff is friendly and helpful.
Percilla O | First ImpressionsStorage facility is spot free! So nice & clean 😊
Maria B | First ImpressionsChris the manager was so helpful and polite. I would recommend this storage area on 5th Street to everyone. Thanks again Chris
Dorothy W | First ImpressionsThe manager there at this location was very friendly and and so helpful I felt was very professional and made my experience a very pleasant one. She is super nice!!
Lisa L | First ImpressionsThe staff were courteous and helpful
Nilda Q | First Impressions