The manager Rodger bent over backwards to help me and accommodate me as far as making sure the storage unit would hold everything I owned. He made sure that I understood and knew about all the availability hours access hours how to use the code and he even met me at the entrance of the storage unit when I came in to greet me and to see if I understood how to use the keypads and also to make sure that I understood And knew everything that I needed to know. He even gave me his cell phone number and told me if I had any questions or problems. Don’t hesitate to call that is the kind of people I like doing business with thank you to the staff at Uhaul moving and storage Cottondale
Janet P | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Tuscaloosa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup experience was smooth overall — the staff was friendly, and the location was fine. The trailer worked as expected, but it definitely could use some maintenance. The safety clips and hooks were rusty and tough to operate, and there was quite a bit of surface rust and cosmetic wear that made using the moving parts take extra effort. Good service, but the equipment could use some upkeep.
JUSTIN BBoth U-Haul teams (Tuscaloosa AL & Tullahoma, TN) were fantastic! Great Service!! Thank you!
LAUREN HAvailability of equipment
MAURICE SBrakes on the vehicle were a little spongy, but truck ran well.
GARY TA one day rental for less than 4 hours was over $100, that is truly ridiculous! Wow U-Haul is definitely not there to make it easy on someone that is in an emergency bind!
VANESSA KTrato excelente
CARLA AWe arrived with a reservation after spending over an hour at another UHaul location trying to get a truck. It still took over an hour to get one here, because the contract number and keys provided didn't match. They had to change the contract and still couldn't get everything to work. We weren't able to submit photos or documentation on the truck provided because nothing matched properly. Would never recommend UHaul again after this experience. This location was OK, and got us taken care of eventually, but the entire experience was terrible.
CALEB BNothing! What a sweet staff and SUPER helpful:)
ZULEYDIS SThe drop off location place and people were fine. Pleasant and professional. The truck was clean, well maintained, and worked as it should. Everything and everyone was great. The experience was fine except for the following: It's the telephone reps who gave me a different drop off than I requested (which was texted to me) and then made me drop off the truck further from my home under threat of having to pay extra fees that pissed me off. Why should I have to accumulate more miles and a greater distance from my home because Uhaul wants the customers to disperse trucks amongst their franchisees?? I didn't sign up for that. And using the "system won't let us make changes" BS really didn't go over well at all. One rep says no problem Uhaul can change the drop off, and then transferred me to the other rep who said "we can't do it no matter what". Uhaul needs to make the ENTIRE experience benefit the customer. Customer convenience is a real thing. I am not part of the franchise delivery system, didn't ask to be drafted into it, and certainly didn't want to to be forced to use the Uhaul chosen drop off "because we are trying to expose the new location to more people" under penalty of having to pay excessive charges. Do Better Uhaul.
RANDAL FNo assistance removing trailer and would not give deposit back saying they did not have any cash at facility. I asked to come get my refund the following day and was told no - they will mail refund. This is unacceptable and cannot believe a business would not have 60$ on hand or even available the next day
JACKSON C