Customer Reviews for U-Haul Moving & Storage of Up-Town

Rating:

5.0

We would like to thank Victoria for so the help at the Broadway location in Chicago

Rating:

5.0

The staff were incredibly helpful and polite. What a great experience.

Rating:

1.0

Said I did 380 miles when that was impossible. Going to file a complaint.

Rating:

5.0

Great customer service - friendly staff and great equiptment. Clean, easy to use, and relyable.

Rating:

2.0

The people there were friendly. But I reserved a storage spot online and they didn’t have any available.

Rating:

1.0

Given the wrong storage unit and nothing else was available. Had to rent from Public Storage. They were able to accomodate my storage needs.

Rating:

5.0

Very nice, efficient, helpful— hassle free.

Rating:

5.0

Great service

Rating:

5.0

Victoria was a great help in getting me checked in and squared away with my storage rental and then returning my rental truck.

Rating:

5.0

The onsite customer support was some of the best that I’ve had.

Rating:

1.0

The employees at this location are the worst. Save yourself the headache and store anywhere else. Best absolute last resort place in my opinion. Free attitude and bitchiness!

Rating:

5.0

Big Bertha was an unbelievably smooth ride

Rating:

5.0

Easy and quick

Rating:

4.0

Don't make me use an app, and def don't make me take the before pics with the app. Moving is stressful enough already. But these guys were great

Rating:

1.0

I don’t have the words for how terrible my experience was and how poorly I was treated by staff Sunday 3/31/25. I will recommend people to avoid this u-haul location.

Rating:

5.0

The employees were the counter were so efficient and kind. It was extremely busy with a long line and they worked diligently. They kept apologizing for the wait and encourages people to check in on their phone to help with time. It was amazing! I will come back again.

Rating:

5.0

Easy check-in. I recommend the App as it was faster than taking the pictures through the website. Drop off was packed but that's no one's fault.

Rating:

1.0

I reserved a 8x8x6 unit online but the unit i was assigned was less than half that size and had a pole going through the middle of it. There were no units of the correct size available. The staff was kind and sympathetic but this totally screwed my move and resulted in extra expense and stress for me. Very disappointed and will be avoiding uhaul whenever possible in the future. Oh, and the app crashed for several hours when I was trying to move in

Rating:

4.0

The mirrors were broken. Couldn’t use it and it was live rushing to drive

Rating:

3.0

Did not catch her name but the woman that was working the counter was absolutely great. There was what seemed like a not super easy couple in front of me which she handled with ease, then my turn, basic, straight forward transaction, plus 3 people behind me in line. And answering to customers on the phone. I asked at one point ‘where’s your assistant’ She just handled it all with what looked like ease. She was great.! Thank her.

Rating:

2.0

The system was down all day, which I understand was beyond the employees' control. However, I never received a contract because the wrong vehicle was initially listed. After realizing that vehicle was already in use, they were unable to print a new contract for me. Additionally, I couldn't check in using the app, which only added to the frustration. The overall customer service experience was disappointing. The morning team was somewhat helpful, but the evening team seemed generally uninterested in assisting customers. In particular, Missy was noticeably rude and dismissive, responding with attitude to even the simplest questions. Her behavior was unprofessional and off-putting. With so many other rental options in the city, I don’t plan on returning.

Rating:

5.0

Quick and easiest drop off location. Got confusing for a bit when the app information I plugged in did not match with what the Uhaul number/employees were calling me about though.

Rating:

5.0

Great sevice

Rating:

5.0

The morning team on Sunday were great to work with and provided great service!

Rating:

5.0

The service people at this Uhaul are always so helpful!

Rating:

3.0

The truck I rented had probably 20+ dents dings scratches on literally every single side of the truck. I shouldn’t have to spend the first 25 min with the truck taking pics of each of these to cover my own ass so I don’t possibly get blamed for one of them. At this point fix this truck or stop renting it. I shouldn’t have to do so much work just to get it off the lot

Rating:

5.0

Everyone that worked at this location was so nice, helpful, and smart. From the pickup to the drop off, everyone was great. I never thought a u-haul experience would make such an impact on me but it did!

Rating:

3.0

Busy and didn’t know I didn’t have access after hours. Only complaint

Rating:

5.0

Great service, Rodney is always courteous and professional.

Rating:

1.0

The trailer leaked. All my belongings were wet. One item was ruined beyond use. This was true the last time I rented a u haul trailer. It leaked. Very frustrating and disappointing

Rating:

1.0

They cancelled my reservation without notifying me. I understand I was late but I didn’t know I had to pick up the car at that particular time, I thought it’s the same like renting a car - I can show up anytime within my chosen paid time.

Rating:

5.0

I had an amazing experience renting from here. My movers never showed up so I had to get a u-haul at the last minute. The staff were very helpful and made my move stress-free. I cannot thank them enough for helping me out

Rating:

3.0

The equipment I booked was not available eventho I booked in advance.

Rating:

5.0

Employee was helpful and customer service was 👍 great. Pick and return was great.

Rating:

3.0

I always recommend u-haul to anyone who is moving. good vehicles.

Rating:

2.0

While the employee that helped us out was great, the key to the truck that we rented was lost? So we had to get the bigger truck. She didn’t charge us more but it was still an inconvenience. This truck also was not clean and the USB ports did not work.

Rating:

5.0

this location is the best! management and staff are the nicest! this is the only location I will ever go to if possible. just wonderful

Rating:

5.0

Both employees that we worked with were fantastic and helpful, Mr. Wright (didn't catch his first name) helped us get the right hitch for our trailer, set it up, and got us all ready to go. We've been relying on this location for our entire move and towing our motorcycle was the final step. They made it easy!

Rating:

5.0

All good

Rating:

4.0

This was à very positive rental expérience. The two m'en wh o worked that day were courteous, helpful and knowledgeable.

Rating:

2.0

the store associate errouneously charged me for moving pads when there were none provided. When I called the store, they said it was his word against mine. Provided the store has surveillance cameras, I urge you to take a look to prove the associate did not provide moving pads.

Rating:

5.0

Fantastic front desk agents. I drive box vans for a living. The truck I received was clean, well maintained, the seat/heat/driving was comfortable for a 150 mile trip back and forth. Thank you as always.

Rating:

3.0

Speed up check in and return

Rating:

3.0

The staff was amazing, the technology was lacking. The staff and I both had trouble accessing the website via cellular phone. The whole process of renting and returning took longer than the project I need the rental for. I was never able to complete the photo portion of the vehicle and gas/mileage. This is the second time I have used this location in the past 6 months and both times there were delays due to the technology.

Rating:

5.0

Everyone I dealt with was friendly and professional. 5 stars

Rating:

5.0

The customer was great. Everyone was very helpful throughout my many trips there for my move. I felt supported and guided. Thank you all!

Rating:

3.0

Great truck but windows were dirty

Rating:

5.0

The app is trash. I could have avoided having to bother an associate who did two separate transactions, so I will have to make sure that doesn’t affect the outcome of my free one-month rental. Basically because the people screwed up the site, made me lose time and caused me extra stress.

Rating:

4.0

A previous customer had removed the sun visor above the drivers seat making it a little blinding while driving. Other than that they were a very good team to work with.

Rating:

4.0

I had a little bit of a hard time online, however in person, it was really smooth.

Rating:

5.0

Really easy, great staff and overall very simple experience. It was very clean but the Vehicle had seen better days. To no fault of the staff they’re awesome . It was clear a previous U-hauler struck something and the door didn’t close quite right.

Rating:

3.0

i rented a uhaul trailer for the day then found out i had to pay an additional day because i couldn’t return it in 8 hours it’s literally 19/day why so deceptive

Rating:

1.0

Was told to “go on with my goofy ass” as I was leaving. Got let’s thrown by me. Got a threatening message from the employee left to me over voicemail I “have thirty days”

Rating:

2.0

My truck was very dirty and smelled like someone had left vomit in it. I didn't smell it until a few minutes after leaving the location. If I didn't plan on only 60-90 minutes of rental, I would have had to turn around and ask for a clean vehicle without terrible aromas. I just didn't have the extra time. It made the whole experience terrible. I told the young woman who received the truck when I returned it but she seemed wholly unconcerned. Also, there was a big cardboard advertisement sign in the windscreen that I had to remove. Seems like someone should have removed that before renting out the van. These two things plus the fact that there was only a half tank of gas on pickup was really strike three. Why rent out vehicles that clearly haven't been set up for a new rental since the last one? Very disappointing.

Rating:

5.0

You guys are the best five stars

Rating:

3.0

Make the process for getting a truck that you've already reserved faster. I did the check in online and uploaded my driver's license. Then, I had to do it again at the location because the image was"blurry". What I uploaded was a high quality photograph. So, either the employee didn't know what she was talking about or your system is doing something strange. Also, I waited in line for close to 20 min for I've got in front of me to get a truck. Why does it take that long? It should be much easier. Study Enterprise or something. They're fast and professional.

Rating:

5.0

All good, thanks!

Rating:

5.0

this is my go to location for all my truck needs. The staff is top notch! I am so grateful to them!

Rating:

4.0

The tire strap on the auto hauler came off in transit which was installed by the technician

Rating:

5.0

Very helpful and friendly!!!

Rating:

5.0

Girls at the desk were very nice and so was the return guys. Everyone seemed happy at work! Great clean van, other than the gas in the tank sloshing around 🤣

Rating:

3.0

The automatic door to storage facility wasn't operable—it would only open automatically from the inside. As we were emptying our locker, we continually locked ourselves out each time we exited to load the truck. Each time we had to walk back to the office to ask them to open the door. Finally, I put a small object in the path of the door to keep it permanently open so we could finish up. At some point near the completion of our work, a U-Haul employee appeared in the distance shouting at us to take the object away or else it would destroy the doors and he'd have to charge me $5,000.00 to fix it. He didn't approach us and ask us to please remove the object—he screamed from a distance. Finally he said that staff could keep the doors open permanently while we worked, but we were finished. I am grateful for U-Haul's offer of a free month of storage, but the attitude of the employee spoiled the otherwise positive experience.

Rating:

5.0

All items were in good condition when retrieved. Staff was helpful and polite.

Rating:

5.0

The staff at this facility was fantastic. Very friendly and helpful.

Rating:

5.0

I will go there again They were very nice and friendly

Rating:

5.0

Staff very friendly and helpful

Rating:

5.0

You guys worked out just fine

Rating:

2.0

There is something wrong with the access pads that it's always difficult to get into the building. There are always too many UHauls blocking the storage door making it difficult to load and unload. If it wasn't for some of the staff members there, I would write a negative review on Google.

Rating:

4.0

Only problem was I called a couple times, and was on hold for a long time...so I ended up calling the main 800 #. I think perhaps they just might be understaffed at this location....but, in person, Victoria was a big help.

Rating:

3.0

Good spot good people

Rating:

2.0

There were trucks blocking the entrance they had about a 5 foot space to take your cart through. It’s the worst U-Haul Moving I have ever had and the employees there were rude and did not care. Literally no space to get into the building all blocked by trucks ridiculous.

Rating:

2.0

It was not easy to access the storage facility and loading and loading is not easy with the limited parking space at the entrance. Upon moving in I and another renter were left with problems trying to get the spot and staff was not helpful with a work around.

Rating:

3.0

I didn't know which keypad to enter my code in. I think you could be a tad clearer with after hours policies (e.g. sliding doors are locked after hours, and I have to use the room around the corner.) Definitely should tell people that the round lock will not be in the unit, but rather available by the front desk, so on their first trip to their unit they should bring a lock or come during office hours. Other than that, my experience was good. It was clean and I really appreciated the dollys to move my mattress and other furniture.

Rating:

5.0

Staff , friendly & Helpful, professional, etc.

Rating:

5.0

Great staffing....Thank you for your service

Rating:

5.0

Ms. Lee was fantastic. She assisted me and was very kind and knowledgeable. Enjoy Randall was fantastic. Great workers here

Rating:

5.0

The representative at Uhaul was and is an amazing person to work with which is the only reason I gave Uhaul great scores. The back office and chat support isn't the most helpful. They have messed up our orders and double booked our reservations.

Rating:

3.0

Ms. Lee was lovely. Sandra was very rude.

Rating:

5.0

Miss Lee was so helpful and did everything she could to make sure our moving experience was as stress free as possible. Thank you so much for a great experience!

Rating:

5.0

Professional staff, great selection of vehicles and supplies

Rating:

5.0

Keep up the good work

Rating:

3.0

No parking on site. Staff was busy doing other things and took awhile to assist us at the counter.

Rating:

5.0

Used the storage facility through a very difficult period for my friend, whose stuff we were storing, including some awkward moments with staff. They remained professional, caring and concerned. Really appreciate their help.

Rating:

2.0

Items that were not mine were found in my storage unit (locked and I was the only person with the keys) and management did not help resolve the issue, aside from offering to remove the items. No follow-up on what happened or how someone was able to access my unit.

Rating:

3.0

The key card for getting into the storage units takes 3 to 5 swipes every time and there's a delay so that's a little frustrating and the first floor units. Every time you walk into the unit you hit your head on a bar and the closing gate because it's way too low to move merchandise into. And also the fact that the price kept increasing was mostly the reason for me moving out. But I did have a good experience when I rented the unit and I will be renting trucks from you guys in the next few months. Thank you.

Rating:

5.0

I wish there was some type of text alert to let you know about upcoming payments. I didn't know when I opened my unit so a payment came and went and I could have closed the unit if I had an alert. Otherwise great!

Rating:

5.0

All' STAFF is was extremely PROFESSIONAL. They always are very helpful in everything that they do.

Rating:

5.0

Especially to the worker who I think was a manager. She was great. Afro Latinx lady. So pleasant & very helpful. & white guy with long hair was super helpful too!! They both made the process very smooth.

Rating:

5.0

Excellent in all areas. Thank you all.

Rating:

2.0

I rented a parking spot for one month Sept 27th and was automatically charged for a 2nd month I didn't sign up for automatic payments and asked for a refund for the 2nd charge and said it was done but haven't recieved it back yet

Rating:

5.0

Ms. Lee went above and beyond to ensure I was aware of the intricacies within the policy while also being emotionally present with me. For example, I was very stressed and aggravated with a nearby public storage unit. In addition to the service, she shared her sense of calm and was present with other customers who dropped in, while also remembering the specifics of my unique inquiries. Her leadership and professionalism during various inquiries and challenges experienced on my part, as well as what I observed from other customers was superb and she should be affirmed with a raise given it seemed like a one staff show --given her leadership with managing various inquiries and with ease on site.

Rating:

5.0

Staff friendly and competent.

Rating:

3.0

the staff was not really friendly. I when there 3 different times and every single time the staff were like they were doing a favor to people instead of working. not a lot of smiles and with an attitud.

Rating:

1.0

The entire setup of this storage facility is ridiculous. I would have chosen a different place if I would have known this was not setup like a traditional storage unit.

Rating:

2.0

Do not rent a storage locker here! The lockers are made of plywood and in terrible condition with rat boxes inside each one. You will NEVER be able to drive your car in for access to your locker because they always have the entrance blocked with trucks. The ancient latch on the door was damaged so I couldn’t get my lock open and the mgr, Rodney Smith, left me sitting in the locker area for 30 mins while he hung out with buddies at the ends the lot and then when he finally came, said it was my fault for renting the locker if it didn’t work (how was I supposed to know??), then said it was my lock. The lock THEY provide you for paying $110 for a small, 4x8x4 crappy locker. He was horrible and rude! I do have to say though, that the other employees at the desk were all very nice and helpful. I would never rent here again nor even rent a truck after this experience!

Rating:

3.0

Inside the store there was never not a long time and the parking lot is complete chaos.

Rating:

5.0

My only issue was access after hours uhaul dropped the ball when it comes to pass key code and access. It was never made clear that after hours you need to enter the code on one pad then re enter it on another. On the wall above the keypad is a sign that reads you need a swipe card after hours. It's my opinion that there needs to be clear instructions on acces using key pad after hours. I had called you hall after hours because I ordered a unit at church street new bed mass location on line. And I new I wouldn't get there before they closed. I did get a pass code then couldn't get in simply because the sign read you need a swipe card after hours and the rep we talked to on the phone never mentioned that we had to enter the code on 1 pad 1st then the other so my belongings had to stay loaded on the trucks until the morning. Once there the workers explained that all we needed to do was enter code on each pad. That would have been great but the sign never said that. It says you need a swipe card for after hours access.

Rating:

1.0

Your storage unit closed super early leaving me stranded with your vehicle. I had to park somewhere discreet overnight with ALL my belongings because you prematurely closed the storage gate. It was a total disaster. I was dehydrated, exhuasted and vulnerable. Thank you for giving me such a traumatic experience. I will not be doing business with you again. Your business is a complete disaster and the customer service at this facility was God-awful too. Everything about your services screams "ghetto". I won't be doing business with you ever again and I never used the storage. I found a better and cleaner alternative.

Rating:

5.0

Happy

Rating:

1.0

I received one month free of storage after booking a U-Haul truck. When I arrived to the storage location I was told I could not have the storage for free even after speaking with a customer service rep at the call center who also called on my behalf.

Rating:

5.0

Thank You Very Much!

Rating:

1.0

Was told by staff at this location that I had to pay even tho my 1st month was free. I rented a truck with U-Haul. I checked in online and the employee said I had to pay because I checked in online

Rating:

1.0

I tried accessing the facilities during the access hours. The doors were locked before 10pm and could not access my storage unit. I was left stranded with your vehicle overnight with all my belongings at risk of being stolen. I was not the only one having issues last night. When I arrived to my storage there were many disgruntled uhaul renters that could not get to their vehicles. This has been an extremely terrible experience and I am going to cancel my storage subscription for a a company that actually values their customers and their time. This has been an awful experience. This online check in system you have is extremely disorganized. I am not sure I'll be doing business with you ever again after this experience.

Rating:

5.0

the staff was extremely friendly and helpful!

Rating:

5.0

The Lady there is nice. Thank you.

Rating:

1.0

This move out was a nightmarish mistake and honestly I’m livid

Rating:

5.0

Fantastic.

Rating:

4.0

Very clean. Some staff are professional and effective. Some are very rude and seem not to care: i would use this location again.

Rating:

5.0

Customer service inside the building was amazing! They were so helpful and friendly!!

Rating:

5.0

Incredible location and all that work here. I will tell everyone here in the neighborhood about this incredible location

Rating:

5.0

Extremely clean, easy and friendly.

Rating:

5.0

Continue good customer service need more employees like yours very helpful communicated well

Rating:

3.0

Confusing check in process with codes and the automatic sliding door was not working. Big rat trap in my unit was quite disturbing to see.

Rating:

5.0

The lady was very nice and helpful at what she did.Explained everything the way it should have been. THANK-YOU.

Rating:

5.0

Rodney (supervisor ) was very helpful and courteous.

Rating:

4.0

None

Rating:

4.0

They need to move the equipment out of the handicap parking spot

Rating:

5.0

Staff was extremely helpful and friendly and gave me a very welcoming vibe

Rating:

1.0

Rates listed was not the same as on site customer service explained. They were also not friendly when asked questions about listed prices.

Rating:

5.0

Will do it again when needed.

Rating:

1.0

The worst customer service I’ve ever received. If you could find an employee the were extremely incompetent

Rating:

2.0

My experience with U-Haul was full of little problems. Staff were often unpleasant and sometimes helpful.

Rating:

5.0

Did a very good job at helping people who were hot and frustrated.

Rating:

5.0

A nice place to do business with for all of your goods

Rating:

5.0

I have been a long-term customer and have never had any problems with the staff at any of the locations that I have used. I’ve only had one bad experience with an ignorant representative over the phone but a staff member at Uhaul Uptown rectified that situation. I only wish the truck rental prices in total were lower.

Rating:

3.0

Only complaint is that the size container I needed was “available” online but then not once I got there

Rating:

1.0

The people who work here are an absolute nightmare and I can’t believe no one has punched anyone here in the face for how they behave. They said the storage room is open till 10 pm every night and yet EVERY SINGLE TIME I came after 5:30 the doors wouldn’t open with my code and when I called help support they just kept me on the line and couldn’t figure out who to call I will never use uhaul again.

Rating:

1.0

It was literally the worst customer service experience I’ve had in a while. NONE of the employees knew how to issue a refund. They all keep saying “somebody call Rasheed…“. The bald guy at the desk had an angry reaction to someone and slammed his hand on the desk in front of a long line of customers.

Rating:

2.0

Most of the office staff if not all have a Major Attitude problem.

Rating:

2.0

I called earlier in the morning for confirmation of my unit’s reservation. They told me it was reserved but I couldn’t move in. Thus I thought to cancel. After booking a reservation with another storage provider, I get a call saying the reservation with the UHaul unit was actually confirmed, and I could have moved in the prior day. Shows that there’s terrible communication between the staff and poor understanding of the booking/reservation system in that respect. Furthermore, the Uhaul staff confused my move in date of 7/29 to 7/27, which is not what I wanted. I thus now have to pay for two days (7/28 and 7/27) where I am paying but can’t use the storage because I am not yet in town. Pretty subpar experience.

Rating:

2.0

Staff was playing around with each other as I waited. The lady in charge of storage was crude and belching. The unit I requested online was not available so now I have to pay more for my unit.

Rating:

5.0

There was a groundsman named Jay. He received and cleaned the trucks but he also floated in and out of the main store area. He was the epitome of customer service and kindness. There were times I felt disregarded but his kindness and constant communication made it all better. He should be trained to work inside directly with customers. Thank you Jay!

Rating:

2.0

This particular location needs to be reviewed. The automatic doors don’t work - they need electrician to fix. The staff are not welcoming at all. They are actually the opposite of welcoming. The place isn’t well maintained. It does the brand a disservice. One lady eventually warmed up and was nice. But they initially told me my reservation wouldn’t be available. I had to ask to see if before they realized it was available

Rating:

4.0

This location needs more help. One person working on a Friday was not sufficient. We had to wait over a half hour before we could get our storage unit.

Rating:

5.0

Great customer service, overall great people!

Rating:

5.0

Management - in particular Rasheed, was very customer focused.

Rating:

5.0

Superb

Rating:

5.0

Cute male attendant.

Rating:

5.0

The service I received was great; I now love U Haul. I still hate moving, but love U Haul!! Thank you!!

Rating:

2.0

Submitted my check out and a month later it has not been processed and after making calls to make sure this is taken care of all I’ve received have been pre lien notices and additional charges.

Rating:

5.0

The staff were very helpful and friendly The facility is well maintained with easy access

Rating:

5.0

It was an easy and smooth transaction. Christopher was very personable, and answered all my questions in a professional manner. Location is very convenient for me. Thank you!

Rating:

1.0

If I could give a ZERO rating I would!!

Rating:

5.0

Customer service and support staff were extremely helpful.

Rating:

5.0

Wow I love it here!

Rating:

5.0

All the ladies working in this branch are superb, very attentive, efficient with their duty. Am proud of them.

Rating:

5.0

Wlll kept facility, easy but secure access. Helpful staff who made storing, and moving our belongings hassle free. I would use this facility again!

Rating:

3.0

Wait time was inconvenient

Rating:

5.0

The free month was amazing. I had to move in kind of a hurry, so it was nice to be able to toss some things away to worry about later. I had some unexpected time off of work and was able to go in. A sort through my things. 10/10 experience :)

Rating:

4.0

When selecting my unit online the image of the space I purchased showed two Mattresses and an exercise bike and boxes. The space was big enough for these items however the door to access that storage room was too small to fit anything through?? Had to leave my mattresses sitting out because we were there after hours after traveling all day. Very misleading image you should fix that probably

Rating:

5.0

I'm a value customer... I used U-Haul services as much as I need too. I also. Love all the items you have provided for the customers ; to make our service better. Clean facility , The washrooms, U-Haul bag , U-Haul car charger, U-Haul. Locks🔐, ect. I appreciate the. Respect. That U-Haul workers have for one another , and how well they work together to service all of the customers. When I leave after they service me; I can tell they're. Working hard and Doing they're Best. The Best customer service experience ever. Moving is Hard enough.. You can tell the Uhaul workers... I appreciate the service , I appreciate the kindness

Rating:

5.0

Andrea and jimmy were great and helpful!

Rating:

4.0

The overall move-in experience has been great. Reserving online was a breeze and the storage unit was ready to go when I arrived at the facility. My storage unit has a few spider webs and a rusty hole in the ceiling but doesn't look like anything is leaking through it so it doesn't bother me that much. I would recommend this storage facility to a friend/family.

Rating:

5.0

Stored my daughters belongings here for a year. Worked out very well. Staff was friendly and helpful. Especially Andrea. Outstanding person and employee.

Rating:

3.0

Upon retrieving all items from unit rodent excrement was found throughout unit and on furniture.

Rating:

5.0

I had a really great experience renting a storage unit. I wanted to see a unit before I signed up and the staff was so friendly and took the time to answer all of my questions. They let me know about deals that I wasn’t aware of and made sure I got everything I needed. Great customer service.

Rating:

1.0

Horrible Rat infestation!! The rats left their poop & food all over unit #225. Not only was this disgusting but the rats ruined an Ethan Allen chair & got into my boxes leaving poop everywhere!! Numerous requests to address this problem were ignored!! Calls & emails weren’t returned. And upon my checkout I found out THAT NO NOTES WERE MADE of my complaints. This Rasheed should be fired!! I’m filing a claim against Uhaul for physical damage to my things & will seek emotional damages as well!! FURTHER, there have been homeless people hanging out at the entrance to this facility for YEARS!!!

Rating:

4.0

There were rat droppings in my unit. I had to throw some stuff away due to it. The staff was helpful and friendly. I just think things should be done to help with rodents.

Rating:

5.0

The staff was friendly and very helpful. Thanks for the great customer service.

Rating:

5.0

The woman who worked with us at the front desk was outstanding! Very friendly, had a wonderful personality. She went through everything we needed to know about our storage unit. UHaul should give her a raise!! Her name is MICACLA BAUTISTA. UHaul is very lucky to have this young lady as an employee.

Rating:

4.0

Staff was very helpful. The unit I was assigned was locked, but staff was really helpful getting me a new one and it allowed me a speedy move in that I'm grateful for. Pretty happy overall

Rating:

5.0

Awesome & attentive general manager ...helpful staff...super clean facility. Five star experience with this location for both storage and moving.

Rating:

5.0

Awesome staff!

Rating:

4.0

I was satisfied with U-Haul's service and resources.

Rating:

4.0

N/A

Rating:

5.0

Gentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.

Rating:

5.0

From start to finish, everything went well. Both the truck rental and the storage unit rental was made easy for me. Very helpful and knowledgeable staff, clean, quick, and we'll priced.

Rating:

5.0

Good experience with storage for a few months, no issues.

Rating:

5.0

Very nice staff!!

Rating:

5.0

Staff at this location were especially helpful.

Rating:

5.0

The staff at the Uhaul Moving and Storage of Uptown was amazing. Rasheed, the manager, and his team went above and beyond to ensure that our use of the storage facility was easy and stress free.

Rating:

5.0

Fast, easy, professional

Rating:

5.0

Fast, helpful, knowlegable, and friendly

Rating:

5.0

extremely helpful and patient with picking storage

Rating:

5.0

Great service.

Rating:

4.0

Despite their crazy busy day everyone wss pleasant and professional.

Rating:

5.0

Really good.

Rating:

5.0

Each experience with uptown uhaul has impeccable. The staff are friendly and helpful and the prices are reasonable.

Rating:

4.0

I used a storage unit for two months and when I came to empty it out a I found out I had a few rats in my unit that used the bathroom and chewed on my stuff. I do have a picture of the droppings and

Rating:

1.0

There were rat droppings all over my bins inside of my unit. Broken glass outside of my unit and the hallways smelt of pee. A group of men were constantly outside of the entrance, I never felt safe.

Rating:

5.0

The staff is very friendly and accommodating! Thank you for your service!

Rating:

5.0

Check-in process was easy. U-Haul employee was great to work with. Unit was clean and seemed very secure.

Rating:

5.0

Thank you!

Rating:

5.0

You guys need more help

Rating:

5.0

Very helpful and friendly staff.

Rating:

5.0

I was very satisfied with my services....

Rating:

3.0

Overall good experience

Rating:

5.0

That guy i think hos name is Andreas...with the glasses and big ears. He is a great worker....well in need of some sort of raise or sum. Exceptional work. And he's super cute.

Rating:

5.0

Thank u

Rating:

5.0

Best storage facility in the city.

Rating:

5.0

Safe and convenient way to store things while I was traveling

Rating:

1.0

The front desk employees were slow and didn't care. One guy watched another guy slowly enter my information and then at the end tells him "that computer doesn't work" won't go back if i can help it

Rating:

1.0

Storage locker was too small, and also damaged (a deep trough in the floor caused me to trip several times, damaging my furniture).

Rating:

5.0

The truck was ready on time and ready to go and they were exceedingly helpful when organizing storage units.

Rating:

1.0

My furniture was destroyed from water damage and rodent feces. My apartment is now filled with this disgusting furniture due to needing to show the insurance company the damage.

Rating:

1.0

A N-I-G-H-T-M-E-R-E. NEVER AGIN!

Rating:

5.0

very good service.