It was so fast, and easy to rent.
EVA M | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Veterans Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was surprised at how well the vehicle maintained its speed and towing capacity. I was more than happy with the performance. It was an extremely comfortable trip.
MALISSA WVery quick, didn't even need to go inside or even get out of my truck.
DAVID WTrain your people to use your systems. I did not arrange shipping when I reserved these pod-knockoffs because I did not have a delivery address, but I attempted to when I was rescheduling the pick up date - I had to reschedule the pick up date because for whatever reason pick-ups and drop-offs are able to be scheduled on days when U-Haul doesn't perform pick-ups and drop-offs. As I was scheduling the shipping - or thought I was any way - the person I was working with in the Tucson Traffic Department (his manager's name is Elizabeth and she is also a liar) told me that these pods would be delivered on May 6th. Funny then that when the pods were picked up and I after talking with Alexis (who is great and should be promoted to nepo-baby Samuel Shoen's position as project manager for U-box), she called me and said that shipping had not been arranged for these pods. How was it that I was told that they would be delivered to my address in Huntsville, Alabama when shipping had never been arranged on the contract? The prices Alexis gave me as she set up shipping were the same as I had been previously quoted by the guy in the Tucson office. At this point I was told that the soonest these pods could be delivered was May 12th, obviously much later than I was told on April 23rd and, had I known there would be such a delay in receiving my belongings, I would have packed differently. So, after Alexis did everyone else's jobs and squared me away, I called the worthless Tucson office where the guy who was supposed to set up shipping continuously lied to me about what happened and proceeded to tell me that he never provided a delivery date. His manager (Elizabeth), who I would speak to later after she lied to U-Haul's customer service by saying she had tried to contact me, would say the same thing. She also said that I wouldn't be charged additional rent on the pods since the rental period was set to renew on the 11th and I was originally told they would be delivered on the 6th - I was charged the additional rent on May 10th, Elizabeth - lying or not - said she put a note in the file to refund or not charge this rent. So, that was leaving Sierra Vista, Arizona. Getting to Huntsville, Alabama, wouldn't you know it, but the pods showed up on May 4th. Did U-Haul make any effort to contact me to see if I wanted a delivery earlier than the 12th? Of course not. How else could Edward Joseph Shoen's $1,015,068 in total compensation be paid if every cent wasn't squeezed out of the U-Haul customer? Instead I called U-Haul and requested an earlier delivery date (May 8th) seeing as how my goods had arrived. Were my pods delivered on the 8th? Of course not. Was I contacted by U-Haul and informed that my delivery had been changed to the 9th? Of course not. When, finally, my pods were delivered, was the driver on time? Of course not. There is absolutely no way I would ever recommend this worthless service or this worthless company. The only person in the entirety of U-Haul who knew what they were doing and actually did their job - along with everyone else's - was Alexis.
Michael WThe trucks were packed in like sardines, making it virtually impossible to do the requisite initial inspection. Totally unnecessary since this old KMart parking lot had hundreds of parking spaces. Also the checking required me to do it twice as it didn't work on the first go round. Employees were excellent, but between the super tight parking of trucks and the failed web site, wasn't a great experience
WILLIAM SThe staff at this location were friendly and helpful. The store was very clean.
ELIZABETH HNothing all was good
JAMES HMultiple rate increases forced me to find other storage solutions.
Marcos C | Overall Experience#Uhaul I can't imagine a customer trusting any reservation they make with you, because in fact it's NOT a reservation but a call back to inform said customer of your nearest truck. #notareservation I can't imagine any customer trusting you'll actually have the truck size they rented without being offered a truck much too large at 4x the cost. #upsetting I can't imagine any customer trusting a Uhaul to have a safe truck within 30 miles of where the reservation was made. #unsafeuhaul I can't imagine someone trusting your company to rent a safe truck ever again. #stranded I can't imagine someone trusting the word of a live agent as they offer assistance on the side of a deserted hiway in an Arizona heatwave. #disabledsenior I can't imagine anyone ever trusting that your mileage tracking is accurate after telling a customer that your truck odometer "accidentally added miles" #fraud I can't imagine anyone wanting to put their hard earned money in your trust with an "estimate of miles" if you're going to "accidentally" add 700 miles to someone's odometer. #fraud I can't imagine anyone trusting your website after being directed to your review site only for it to be intimated that I made a mistake trying to find your review page. #afraid No, I can't imagine anyone trusting your company, your customer service agents, or your trucks after the type of experience I've had with your moving company. Very badly done #UHAUL
Patricia JMark and Shawn were fantastic! The wrong product arrived and it was supposed to be a hitch for an installation on my minivan.. Shawn drove up and back to Tucson to get the right hitch for the installation. I cannot recommend these guys enough! Super excited to leave on our road trip tomorrow!
Angela LNo improvements needed really, miss Greacyn was really kind and helped us out a ton in a time of need, and is highly recommended. She was very understanding and friendly, and made sure that were were 100 percent taken care of. We would definitely be returning if we ever need a uhaul. She was also patient and didn't lose her temper even when we were being a bit difficult. 10/10 and would recommend a raise because she was just THAT good : )
IVAN JThe trailer was a bit muddy. Wish the smaller trailers had tongue stands.
TIMOTHY QFriendly, fast rental request completion. Good pricing for insurance. Quick hookup of trailer (if needed again will bring car for transporting to be professionally loaded) and expeditionally on my way.
MARVIN PEverything went great. I'm now planning for the next rental!
PATRICIA HUhaul is always clean well lit and easy to use. We have had other facilities and feel more secure with uhaul.
Nichole W | Overall ExperienceStaff was knowledgeable and help with getting trailer connected at pick-up and disconnected at drop-off
MICHELLE SMy experience was great on location. My experience with mobile app picking up my truck was HORRIBLE!!! I wasn't able to pick up via the app, so I had to go inside which is what I didn't want to do. The staff was fabulous and stated that this has been happening and they have told their boss and NOTHING has been done. However. I was able to return my equipment via the app. I was happy about that except that you have to take a ton of pictures which is very annoying. Other than the app being messed up my experience was delightful. I hope someone will read this and get the pick up on the app corrected.
Marjorie MNothing really. They have always been a great team.
NATALIE BNothing your agents have always been great to work with
DAVID IAlways love our Sierra Vista Uhaul.
JOHN WVery friendly. I thought they gave me too many days since I had had the truck for 4 days, and I turned it in a day early. He explained how the days work. Very nice man.
Michele LAmanda is the best employee ever she helped me through the process of my storage and getting my car onto my truck and walking me through how to get everything off the truck without any issues or attitude just peer customer service bliss
Jason B | Overall ExperienceEasy drop off and all went well.
ANGUS RDaniel was very informative and customer focused. He helped me decide what was best for my challenge and offered to let me know if an indoor unit became available prior to my move in two weeks. Very efficient and approachable.
Krista O | First ImpressionsGreat customer service from U-haul team.
DESIREE BMark was excellent and very helpful.
Edward S | First ImpressionsJoe and (I think her name was) Kaila were very helpful and I really appreciate their service.
JOSHUA UPleasure doing business
Michael HGreat customer service by the team!
STEVEN JStaff here is GREAT - always thoughtful & with excellent service too🙂
Beverly K | First ImpressionsAll good.
SHARON SAll the employees are very friendly and helpful to there customers an very professional.
PAUL SWhen unable to autopay on credit card staff made multiple attempts to politely contact me. Much appreciated!
SHERYL G | First ImpressionsJoe is an amazing guy. Super friendly and goes the extra mile for you. Excellent customer care. Everyone was super nice.
BELLA DWonderful customer service.
GEORGE AThe girl that helped me was EXTREMELY rude. Other than that, everything was good.
LISA EThe young lady at the desk. Her name started with the letter G. It's a unique name. She was extremely efficient and knowledgeable. She made the experience painless.
DAVID LJoe was wonderful. Thank you!
COLLEEN RMy wife and I are moving to the area. I wanted a nearby storage unit to hold all the small things boxed. This location was ideal for my purposes.
Patrick S | First ImpressionsThe one thing I’ll mention is the customer service representative named Daniel. He was so warm and welcoming from the very minute I called in. He explained things clearly. I originally got a 5x10 but 30 minutes later it was going to be to small. Daniel quickly changed my account and off I went! Natalie
NATALIE R | First ImpressionsExcellent Customer Service; fast pick - up and vehicle return process.
DESIREE BGreat customer service
CYNTHIA CGreat costumer service! Very nice and attentive staff.
KAROL CI didn't like the calling to see if I was picking up the trailer before the scheduled time. AND the call before the scheduled time of return to see if I was bringing it back. Super fuckin annoying. Other than that it went well.
ROBERT KExcellent service
JOHN MOutstanding courtesy and service. Well-maintained,secure storage facility. Vehicle spotless!
JANET SThis U-Haul experience was great. The GM and U-Haul team provided great customer. I was moving and needed moving labor; I was provided with information to obtain movers. Also, GM quickly extended rental of Cargo Van for one additional day. The U-haul team at this location is always willing to help customers. I rented a Cargo Van for four days and the total cost was very reasonable; compared to hiring a moving company.
DESIREE BI need a larger space in the end I needed another space a10by10 was told no more available ask was there another storage referred to the other one which actually had the size I needed and cost less so now I'm paying for 2 facility due to miss information the prices are extremely high also
C'ARTRIS M | First ImpressionsI was driving and the axel fell off of the U-Haul trailer putting my wifie, son and newborn daugher's lives at risk.
CORINTHIANS HThe lady that I worked with was excellent, very nice, informative and professional
Billie W | First ImpressionsEasy drop off
TROY RVehicle was very slow to accelerate .not safe when trying to merge onto highway
TRACY NGood people, ready to help and great service, my thanks to all of you! Keep up the great service.
VICTOR MGreat experience…the two ladies helped inspect the truck although it was almost closing time.
GEOFFREY O | Overall ExperienceI recommend this facility all the time. My experience was great and only leaving due to a move.
Alonzo W | Overall ExperienceQuick and efficient service. Made it super easy to do a last minute short rental. Thank you!
REMY SHow do you improve over superior excellence?
MARGARET KAll aspects are good about this location
Julius NEmployees are helpful and friendly at this location
TAMILYN WLooking forward to the experience... Thank You!!!
Alan H | First ImpressionsThey were knowledgable professional as well as respectful and courteous. In just a matter of minutes I was out the door on my way down the road. Have no complaints.
PAUL HThe pretty young lady that helped me was polite and competent. Left a good impression
ROBERT JGreat customer service and equipment worked perfectly for my moving needs. The U-HAUL reps that assisted me with my rental were professional and courteous. Highly recommend to others! I’ll be back for other rentals in the future.
LEILANI CCheck and repair equipment. The trailer is reserved didn't have a lock on the back.
AARON PKeep doing what you’re doing !!!
RANDOLPH ROutstanding customer service!!! :)
Antonio Cyour customer service did not explain drop off procedure after hours even though she knew I bring equipment back same day. I almost walked away without taking all these pictures in the correct order and I didn't appreciate standing in the dark and cold to go through that procedure. It took 30 minutes. She also didn't fully explain how the tow truck equipment works even though that could have been explained in 3 minutes and we were the only customers there, but it took a good 50 minutes for me to be on the road after I signed and paid. I also don't understand why I couldn't rent the pick up truck that was sitting there but instead needed to rent another vehicle that was much more expensive.
ASTRID PSuper helpful staff, highly recommend
Lance RGreat service
JEFFERY SWaited 10 minutes before being acknowledged, but person behind counter was taking a very long reservation. It would have been great if she had looked up and at least acknowledged me. Finally assisted by another person. Overall, beautiful, clean facility.
JAMES SOverpriced
ROBERT D | Overall ExperienceStorage unit was rented for about two years. I expected to find dead animals at animals nesting in unit. There were no animals found alive or dead in the unit to include bugs and insects. Staff was professional, courteous, and friendly. Also rented a trailer from here several times with no issues and great service. As always!
ANTHONY R | Overall ExperienceWe had the largest (we think) of the storage types, indoors and temp-controlled. It was always clean inside the facility, and access was easy and secure. This was the first time we had needed a storage unit, and the whole process was easy and reasonable, both in opening and in closing our storage service. The pricing of our unit was a bit high, I felt, but the service was exemplary.
CATHERINE F | Overall ExperienceThe staff is always friendly and helpful
Diana R | First ImpressionsWonderful, efficient staff at this location.
KIRBY S | Overall ExperienceBest staff ever at the Fry location!
Karen S | Overall ExperienceThankyou
Mark P | First ImpressionsThank you
GREGORY B | First ImpressionsDaniel and his team provided the best quality of customer service. I would highly recommend this facility
Daltry E | Overall ExperienceAbsolutely no problems. Price was more than fair... Even with the price increase due to Bidenomics, it was fair....kinda.
Earnest K | Overall ExperiencePerson helping me at the front desk was very cordial and very thorough providing information about the storage units and answered all my questions. He took the time to show me where my storage unit was and how to use the card key. His customer service was outstanding. Everything was spotless. Very impressed.
CHERYL R | First ImpressionsVery helpful and friendly team.
Julius N | Overall ExperienceJoe went above and beyond to help us with everything. We rented a storage unit and also a truck. We were very happy with everything. Great employee. Bill and Patty Walls
William W | Overall ExperienceAbsolutely loved my experiance
MANDY G | Overall ExperienceLoved the experience. Staff always super helpful. Facility clean and cool. No bugs! No mice! Having a place to put items for donations is genius 😊
NANCY B | Overall ExperienceExcellent service A+
Elsa O | Overall ExperienceThe staff is very friendly and helpful. The area was always clean and I felt safe being there. Good check-in and check-out system. I still have another storage there and I wouldn’t move. The prices are very good also. 😉
Melody S | Overall ExperienceThis was a great experience
Nathanael S | First ImpressionsExcellent service.
ELSA O | Overall ExperienceEnjoyed the U-Haul support from start to finish. 1Aug2023 to 9Jun2024. Excellent support and so pleased with the people and products and excellent in every way. Thank you.
James F | Overall ExperienceDaniel was very welcoming, informative and helpful, he had great customer service and was very polite.
ANGELINE C | First ImpressionsI like the free month.
Dwayne K | Online Move InGreat job as always. First experience with U-Haul dating back to 1981, and good ever since.
James F | First ImpressionsVery nice staff, friendly and helpful
DENNIS W | First ImpressionsGreat service and friendly/helpful staff
mitchell f | Overall ExperienceEveryone is always so friendly and helpful there.
Melody S | Online Move InFriendly and caring staff.
Rose B | Overall ExperienceIt was so nice. Everything was clean and well maintained. The staff were excellent
KAREN T | Overall ExperienceProfessional, helpful, and pleasant staff. Superior customer service. Well maintained facility.
Cheryll A | Overall ExperienceDaniel and Joe and the rest of their staff are very nice and helpful.
Jennie P | Overall ExperienceWonderful experience!
Mark B | Overall ExperienceClean friendly and convenient.
KRISTINA K | Overall ExperienceStaff friendly and helpful.
Harold V | First ImpressionsMy storage experience was flawless. The only comment I have is that when I rented a truck to empty my unit I was not informed that the smallest truck, which is what I wanted, did not have a ramp. Since I was moving a piano a ramp was really what I needed. Had I been informed of that I would have opted for the truck with a ramp. Perhaps you could place a sign that says “10’ truck does not include ramp”. However, I was very pleased with my overall experience.
Kristin S | Overall ExperienceI was very impressed by the staff and how super super clean the facility is being kept. I am looking forward to moving my belongings into your facility very soon. Thank you very much. Sincerely Harry Fleck
HARRY F | First ImpressionsThese guys are the best!!!
auntrill r | Overall ExperienceStaff and management was always very helpful and polite. The manager himself was very proactive, respectful, and professional. Very clean and well maintained facility.
Mark B | Overall ExperienceI was very pleased with the staff, great experience with the rental thank you, keep up the good work
SALVADOR M | Overall ExperienceI had my storage unit for just over a year and every employee was very friendly and helpful. The manager was very accommodating if I had any problems and solved them quickly and easily. I felt as though I made friends with a couple staff members. I have recommended this U-haul to many of my friends and will continue to do so. Thanks for having such a great team.
Patty H | Overall ExperienceEntire staff was awesome and helped find the best deal for my needs. Even got a free months storage.
STEVEN D | First ImpressionsSusan is so sweet and kind I enjoyed my time while I was renting my storage unit
Lindsey R | Overall ExperienceDaniel and the rest of the staff are terrific You are lucky to have them ! :)
Cassaundra K | Overall ExperienceWe spoke with Susan who helped us with our storage questions and went above and beyond to assist us. She provided information, was respectful, responsive and has great customer service
karen p | Overall ExperienceThe guys on fry location are legit
KRISTOFER L | Overall Experience:))
steven h | Overall ExperienceI was blown away with how organized and helpful the staff were. Great place!
ENRIQUE H | Overall ExperienceEmployee was very helpful, and very nice, explained everything very thorough
SALVADOR M | First ImpressionsDaniel the manager is AWESOME!!
CRISTAL R | First ImpressionsEmployees were very nice helpful friendly patient with customers. The storage facility was always clean.
LISA H | Overall ExperienceOffice Staff are excellent.
milly d | Overall ExperienceThis has been such a great experience. Nice, clean facility. Friendly staff who goes the extra mile.
ed H | First ImpressionsEveryone was very helpful and friendly. The indoor storage units were extremely clean. I liked the security system which let you know if you didn’t secure your unit. Definitely a great place.
Jerome V | Overall ExperienceVery nice, helpful, competent staff at the Fry Blvd Uhaul in Sierra Vista AZ! My move using a U-haul rental TRUCK from NM to AZ was horrible... one problem after another... the entire move!
Rowena M | Overall ExperienceVery helpful, explained everything clearly. Great attitudes from staff. Very satisfied with service.
Kary L | First ImpressionsOne of the best access controls systems.
Anthony S | First ImpressionsWonderful
Robert W | Overall ExperienceWe were locked at at 10pm without a warning we had our keys and stuff with us but had to leave carts outside . I thought there would have been in loud speaker . It was s little creepy at night there hardly any lights on . And the way it’s slanted coming out of storage is a problem my carts keep taking off and I can’t run with my feet . I can’t believe anyone would design it that drastic for run off and flooding maybe it’s what the engineers had to do ? Other wise nice storage unit I already told somebody else to go there and she got a unit 👍
CATHY O | Overall ExperienceI am very happy to say that I still have a storage unit there !! The staff and the Faculty is amazing !! And yes I would recommend it to everyone
Stephanie S | Overall ExperienceVery nice maintained facility. I never had any issues.
Edward G | Overall ExperienceSusan and Joe provided great customer service.
TONJA M | First Impressionseasy to get to great service very clean helpful staff
Jennie L | Overall ExperienceThe light sensors did not work in the portion of building where our storage unit was located, which made it extremely difficult to move things in and out. Communicated the issue to the office/support staff. A technician came to address the situation, but as soon as they left the premices, the lights went out and our unit, which was near the back of the building, was in total darkness once again. We rented the unit for 7 months, and the lack of lighting was always an issue.
Randall C | Overall ExperienceMr. Daniel Mays was very helpful and resourceful. Excellent service!
Rose B | First ImpressionsThis is the cleanest storage facility I've seen so far. The climate controlled area is very clean and you can actually feel the air inside. Staff are very friendly and nice to talk to.
ROY S | First ImpressionsGreat customer service and staff was very helpful and friendly. Thank you guys!
MATTHEW V | First ImpressionsThe only reason I answered yes to, Q #1 "Was the storage facility secure and well lit?" is due to only one of your employees. It was Joe Santos who took the time to add new lights to our corner unit #1538. I lodged my complain with the front office twice. First time they tried to tell me that they could do nothing. I felt it was unexceptible as it was so dark we could not see our stuff. We even bought a camping lantern but still very hard to see. We saw Joe Santos working around the units and he was able to install new lights above us. It made ALL the difference! We rented unit for 3 months but it would have been only one month if the lighting had not been fixed. If I recommend your storage to someone I will make sure they know about Joe Santos as he is your best employee!!
phillip v | Overall ExperienceWas a great experience and very clean facility. Amanda the rep was wonderful and very helpful.
Julius N | First ImpressionsJoe at the counter was great!!
CHRISTOPHER D | First ImpressionsI have always had a good experience with Uhaul whether vehicle or storage. Thank you.
Kelly V | Overall ExperienceMark and Joe were amazing and helpful! Will always use this business!!! The manager Daniel is very knowledgeable and friendly!
Rebecca S | First ImpressionsSmooth operation!!!
COLBERT N | First ImpressionsGreat experience, would definitely recommend it
brandon g | Overall ExperienceBest storage facility that I've ever used. Clean, well designed, excellent staff assistance. An excellent use of the former K-Mart building.
James N | Overall ExperienceAlexis and Mark are top tier employees and staffs.
Anthony B | First ImpressionsOur only complaint is lighting. We were given a corner 10 x 10 and the hallway directly in front has no light. They told us that the storage units are not lite directly over the units but that the hallways should be. It is ao dark that we had to buy a battery lantern to be able to see in unit. It is still very hard to see in unit. So we are very disappointed. I would not rent a unit again.
phillip v | First ImpressionsVery clean, alarm system, easy access, sensor lights come on automatically, temperature controlled & affordable.
Linda D | First ImpressionsEveryone on the staff was Most Excellent in my interactions with them regarding the storage rental and van rental.
PAUL M | First ImpressionsExcellent friendly staff!
Robert H | Overall ExperienceOverall a fantastic location for storage needs. During my time in Sierra Vista I had two units and the facility was always clean, well lit, and super convenient to access. Cannot recommend enough.
Matthew C | Overall ExperienceVery nice staff
Donald B | First ImpressionsI returned to this facility to do business again. The staff is knowledgeable about services and products, trained to perform all the assigned duties and very respectful. There are many choices in town available. To gain insight and more accurately judge my experience, I visited and spoke with some of the other establishments. U-Haul offers the best fit for my storage needs. The service provided by the U-Haul Team here is second to none. Thank you for your time.
PATRICK K | First ImpressionsThe entire staff was amazing!!
Chelsea K | Overall ExperienceTony Hughes was extremely helpful and very detail oriented. He went out of his way to make sure I was well taken care of. I will use them again and highly recommend the facility.
MILTON B | Overall ExperienceNeed to be accessible later than 7 p.m. all week long!
Kevin H | Overall ExperienceThank you for working with me
Desere S | Overall ExperienceThe light in hall did not come on automatically, had to walk to other end to trigger sensor. Unit was towards the back of facility.
APRIL N | Overall ExperienceThe storage locker was perfect to keep items in until our new home was built.
Cary W | Overall ExperienceThe staff is super friendly and helpful. I enjoyed talking to them. They showed me around and explained in detail everything I needed to know. Told me many times to feel free to talk to them or ask any questions I might have.
Patty H | First ImpressionsEmployees extremely helpful and friendly. Best experience I have had with any storage facility.
jerome l | Overall ExperienceDanny was very helpful
TRACEY R | First ImpressionsI only went with uhaul because other storage places were full in the local area. Uhaul is the most expensive and they dont prorate the payment so because i paid for a month on the 29th and moved out on the 17th, I wasnt refunded for the unused days which I feel should be disclosed prior to the rent since it is the most expensive rented storage locally. I was disappointed of paying more and paying more for unused days.
Susan C | Overall ExperienceVery fast service and call back. Very friendly and reliable, makes me further trust your storage facility.
Johnny W | First ImpressionsVery friendly staff
thomas d | First ImpressionsStaff was knowledgeable, professional, and respectful. Facilities are well designed and maintained.
James N | First ImpressionsI forgot to let you guys know that I took everything out on both storages this is Barry Aten this happened on last Thursday I'll be in tomorrow sometime.
Barry a | Overall ExperienceThank you we’re having one of the best storage areas in the country I appreciate you having me as a customer and I wish your company all the luck in the world thank you very much and have a great day bye for now
GEORGE V | Overall ExperienceI'm chemical sensitive, so the the 2 bug killer boxes emitted so much that it permeated through all my boxes and double- bagged and boxed clothes and other items. It ruined all my clothes and quite a few other items (70% of the 10x10) despite 6 different medical cleaning methods tried, so I have to watch for that and it is the reason we stopped our storage. The only real complaint in your power was the messed up account and storage unit info in the beginning delaying our entry 4 days and missing our helper crew for move in day. It was easy, clean, and dry in our outdoor unit.
Marie H | Overall ExperienceI have been to a lot of different storage places and this location is by far the best one yet. I’ll be back.
Gary T | Overall ExperienceAll of your employees are first rate people and I would recommend them in a heart beat.
Richard L | First ImpressionsNo comments
howard p | First ImpressionsAlways helpful every time I went in there. Moving is stressful but the team at this location made it a little easier.
Nicole K | Overall ExperienceThe staff were very helpful and pleasant and the facilities were clean. There were dollies available for moving boxes. My concern was with the security system. The main entrance door didn't always lock after I exited and the alarm always sounded regardless of me entering my code. It seems alarms would be easily ignored if they are routinely going off. It didn't feel completely secured because of these things and seems like an issue to address.
Janet Z | Overall ExperienceThe people at Sierra Vista Uhaul are great! Very friendly and they go out of their way to help you out. Moving is a stressful experience, and friendly, helpful people are much appreciated.
Thomas M | Overall ExperienceLots of tips and friendly service- only an overestimate of needed space- could have used smaller
Marie H | First ImpressionsI always felt safe coming into this Uhaul facility, which was important since I left an abusive relationship and this is where my stuff (that I could take) ended up. I also appreciated the staff. They were very kind and helpful. The other think I liked was the little area set aside where you could donate anything you didn't want. THAT was worth the cost of the storage right there. I'd give you all 6 stars if I could.
Britta A | Overall ExperienceThanks
Terry H | First ImpressionsGreat customer service!
Jennifer C | Overall ExperienceThe representative that assisted was so helpful even got a quote for trailer and hitch in the process!
Jazmyne H | First ImpressionsStaff was over and above excellent thank you so much!!!
Charles B | Overall ExperienceI'm 71, an Army retiree, 100% combat disabled, and married. U haul has a disrespectful policy of demanding name, address, and phone number of someone that doesn't live with us. I was forced to go back home and get my address book. So they are not trusting adults? This is an insulting policy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Roderick S | First ImpressionsVery secure place and safe mind
miguel s | Overall ExperienceThe website to do autopay kept crashing and not accepting my credit card so it was annoying to remember each month to pay bill.
Brooke V | Overall ExperienceStaff is very helpful
Jennifer C | First ImpressionsDid not like the prices going up.
lisa s | Overall ExperienceGreat company and great staff
Bradly P | First ImpressionsExactly what I needed
ROGER C | Overall ExperienceThe only suggestion is that better signage to show the location of the facility’s entrance would be helpful.
David E | Overall ExperienceThe two guys working on Tuesday 11-30-21 were very helpful.
Michael D | First ImpressionsAs previously stated. The staff made all the difference. I would highly recommend the facility.
SEAN M | Overall Experienceit was a pleasure doing business with the staff. They made it a wonderful experience. I highly recommend the facility.
SEAN M | Overall ExperienceVery well managed operation.
Jerome L | Overall ExperienceI would have given excellent if the garage doors worked when we were moving out. The lady that clean the units was super helpful, friendly and was great to deal with.
John B | Overall ExperienceVery clean, well kept and secure …
mary t | Overall ExperienceGreat staff
GARY W | First ImpressionsEveryone is always professional, courteous, and friendly when I go in. They are very customer oriented.
Beverly T | First ImpressionsLoved talking and the help Miss Mary was. Give her a big hug from us.
RICHARD C | Overall ExperienceAlways a great experience with U-Haul I wouldn’t use any others
BARBARA S | Overall ExperienceThank you and your staff for helping out with me getting a storage space thank you and have a pleasant Monday
GEORGE V | First ImpressionsVery helpful and answered all question fast.
WAYNE R | First ImpressionsGreat service by the assistant manager.
Paul W | Overall ExperienceThank you for the help!
KERRY C | First ImpressionsThe gentlemen involved in answering my questions and then leasing the unit were very helpful, considerate and easy to converse with. Made me feel right at home!
Mark W | First ImpressionsI never got to really use the unit- I had a reservation, but upon going and being told that I could upgrade to a larger unit since there were 2, I was told that this local facility can NOT ever reserve anything- once you put your name in your month starts- so when our U-haul truck full of stuff comes across country arriving to put the stuff in MAYBE they will have a unit ready- we do like the first month free - we have 3 weeks between arrival and our apartment opening up. The relative that is here already reserved in June or July and walked in there yesterday to check on the change in actual storage spot. I was briefly reassured after the gruff and irritated correction that the busy season is ending and we SHOULD get one- who knows which size and where.
Marie H | Overall ExperienceFirst impressions are the most important and when I walked into the office, it was so very clean and tidy! I loved the storage size demos in the office that show you what a 5 x 5 or 5 x 10 actually looks like. I thought I wanted a 5 x 5, but after seeing it, I went with the 5 x 10. The gentlemen who helped me out were friendly, funny, and helpful. They set me up on an autopay (because I didn't want to deal with remembering such an important bill) and explained the card key. Added bonus was the knowing there is such good security. I will definitely recommend this facility! Wish I remembered the name of the gentleman who helped me. He was great.
Britta A | First ImpressionsBoth rental (Phx) and drop facility (SV) was amazing. Our bonus was the free month storage. So we could PUT our stuff away and not be "PACKED" in our new home. THANK YOU
Lisa G | Overall ExperienceLevi was excellent and really helped with the check in process. He deserves five stars. I had reserved a storage unit online, only to find that none was available when I arrived. Levi worked to find an available space and ensure that I was able to rent it. It is a concern to me that I reserved a space on line, following Uhaul’s process, then after traveling across country, finding that my reservation was essentially worthless. That’s a 3 star performance, maybe 2.
David E | First ImpressionsI think you guys are the best and it’s good to see the Kmart building was put to good use LOL
Teddy K | First ImpressionsCustomer service was outstanding, thank you.
Arthur G | Overall ExperienceBoth Location's : pick and drop off, the staff were amazing and Friendly.
Lisa G | First ImpressionsGreat friendly staff. Highly recommend.
MICHAEL D | Overall ExperienceThe courtesy is excellent for a service company.
taigen r | First ImpressionsKind staff, well organized and always willing to assist.
MICHAEL D | First ImpressionsStaff personnel were very helpful. The complementary carts were greatly appreciated & allowed me to unload in about half the time I expected.
Jeffrey B | First ImpressionsWhen we were loading our stuff into the storage unit there was a lady walking around offering to help making a lot easier to find what we're looking for and things like that. We're really appreciated her presence.when we were loading our stuff into the storage unit there was a lady walking around offering to help making a lot easier to find what we're looking for and things like that. We're really appreciated her presence.
Gary W | First ImpressionsThe facility itself and people are amazing. However the bombardment of text messages and emails to take a survey is overwhelming. Please stop sending.
Daniella D | Online Move InIt is a very good with great customer service. I appreciated their help. Very nice and convenient location.
DAVID H | Overall ExperienceThe employees were friendly and incredibly helpful.
Kelly H | Online Move InWouldn't store anything anywhere else! Clean and cool units!
Lindsey L | Overall ExperienceA wonderful experience.
Arlene S | Overall ExperienceNice facility and employees I just think it’s priced a little to high.
luke r | First ImpressionsThe staff were extremely helpful and very pleasant to work with
Bryan K | First ImpressionsUsed Many times and have NEVER had a bad N experience. They go out of their way to take care N of every customer !!!!!
BARBARA S | First ImpressionsI needed help unloading the truck but was unable to do so because the place was understaffed. I’ll try again either today or tomorrow but since I can’t unload it without help, I’ll have to turn the truck in with my belongings and they can trash 🗑 it I guess.
Lavonne B | First ImpressionsThey have push cart available to assist with loading and unloading. Very helpful.
JOSHUA W | First ImpressionsUsed during our move out of Sierra Vista. Excellent staff, good prices, secure place for our household goods. Would recommend to anyone who needs a storage unit.
Michael D | Overall ExperienceThanks so much!!/
Tinae P | First ImpressionsThe staff are always very polite and very helpful. The manager is very loyal to her customers she is a great manager and this U-Haul is ran very well and very smooth
Justine S | First ImpressionsHelpful, friendly staff, no problems. Big clean location
Julian S | First ImpressionsYou’ve got a really good crew. Give them all a pay raise.
Steven H | First ImpressionsKristina and crew were great to work with!
Tom S | Overall ExperienceThe people who work there were always very helpful and friendly!!!
ronda l | Overall ExperienceIt was my pleasure to rent a storage with UHAAUL. All staffs were very courteous and helpful. Thank you UHAAUL.
Shahbaz H | Overall ExperienceNever been disappointed whether in Arizona or Texas. Thank you for your great customer relations
lisa s | First ImpressionsWe were greeted by Tye when we arrived and he walked us through the process and made it very easy. Great customer service. Thanks uhaul and Tye
DeDe N | First ImpressionsThe staff was awesome
SUSAN M | Overall ExperienceThank you!
Josseck S | Overall ExperienceSince I have to access my unit with a key card and my lock along with cameras recording, why can't I access my unit any time I want to? I needed to get some cold weather camping gear late one night but I couldn't access my unit without setting off the alarm. That needs to be accessible 24 hours a day.
Phillip D | Overall ExperienceNo Issues
James T | Overall ExperienceNice people, very clean facility and secure.
Anne G | First ImpressionsThey were all very accommodating and nice. Great service.
CATHY L | Overall ExperienceTony was awesome. He explained everything to us and was very helpful. Checked in on us to see if there was anything that we needed or if he could assist us.
David A | First ImpressionsThe only thing that was annoying never being able to reach them by phone
Deborah M | Overall ExperienceThe staff were helpful & easy to talk with , good overall experience
ROBERT W | First ImpressionsThe staff was always friendly & helpful. They offered different options to help me decide on a size. Alway felt safe & my unit was secure. Very easy access. Great place & good price for climate controlled storage.
Beverly A | Overall ExperienceEasy move in process. The unit was very clean and easy to move into. Thank you!!
Marla W | Online Move InGreat facility and superb staff.
Mark S | Overall ExperienceGreat customer service
robert t | First ImpressionsI was particularly impressed with the helpfulness of the staff. Everyone I dealt with -- from the office staff to the cleaning staff -- was pleasant and happy to help with anything I needed.
marianne m | Overall ExperienceNice work .Thank You
calro m | First ImpressionsEverything about this facility was nothing but top rated The staff is incredible, the most helpful I have ever encountered
Robert D | Overall Experienceoutstanding service
Michael z | Online Move InSpacious parking, restroom and wifi.
Betty L | Overall ExperienceExcellent location and great use of the old Kmart building allowing for perfect temperature control.
Dana J | First ImpressionsDon’t understand the policy why certain units are open and others aren’t in the same sections. It was a good experience except for that there are no breaks on the carts and the sidewalk and pavement are sloped downhill so loading/unloading or challenging.
Karyn R | Overall ExperienceYou can’t beat this service. The staff goes above and beyond to make sure that everything you need is taking care of
Barbara S | First ImpressionsThey were so very helpful in getting things straight with our storage. I kept trying to find out where I was suppose to go because the movers office was telling me one thing and they couldn’t find my reservation. Was so relieved when I contacted them.
Karen T | First ImpressionsThe Best.Thank You.SJB.
Stephen B | Overall ExperienceThanks for making the end of the trip so easy for me. I chose to have extra storage there.
Catherine M | First ImpressionsStaff very friendly and helpful
Larry G | First ImpressionsFriendly and helpful staff. Clean facility. Great experience!
Linda M | First Impressionsaa went well
Lester E | First ImpressionsThank you!
Dana W | First ImpressionsIts an indoor facility where something had spilled on the floor in the walkways, tracked everywhere and on one of the carts. It was there the next day too. Other than that, very good & would use again
DAWN A | Overall ExperienceCheck-in was quick and pleasant.
Richard R | First ImpressionsExcellent customer service and friendly staff
Peter S | First ImpressionsAll questions were answered plus the tour and tips = 100% confidence for accessing and storing in my unit
DAWN A | First ImpressionsThe staff are amazing! They definitely go above and beyond for customers!
Cerelle C | Overall Experiencethey showed me where my storage unit was at and told me i could pick up my truck there also
Jennie L | First ImpressionsGreat service
alice s | Overall ExperienceGood job!
James Q | Overall ExperienceThe staff was by far the best part of my experience. Their tireless efforts made me feel like the most important part of their days. Kristina even researched & fixed other people’s errors to help.
liz Y | Overall ExperienceI called this location because I had been charged for a ubox that was returned on 4/9. The manager was very helpful, professional and courteous and processed a refund very quickly.
Blair W | Overall ExperienceHeather, counter person was awesome and helpful. She went above and beyond. Allen helped get my pod to my house, stayed and helped unload it as well. Very nice kid and helpful.
Paul P | Overall Experiencegreat service!
Susan P | Overall ExperienceVery professional and helpful-the people went out of their way to be helpful
Joseph B | Overall ExperienceA perfect moving experience.
Marilyn H | Overall Experience