Customer Reviews for U-Haul Moving & Storage of Veterans Parkway

Rating:

1.0

We were really looking forward to this new facility but the guy that runs this place named Zavier is rude and condescending. The very first time we went there he seemed bothered that we didn’t check in on the app. I guess I didn’t know that was an option. Thought the app thing was for outside business hours. But learned something new. This was my first experience with this place the first time we got a truck there. Well we ended up getting 3 storage units for our stuff and took advantage of the “FREE” one month offer and used it there for that time. In a months time we went there maybe 5 times. They have bad cricket infestation. I know it’s only crickets but they were in all of our stuff. I guess it’s the thought of it. I didn’t tell anyone about it bc for one I didn’t want to deal with Xavier with his poor attitude so I figured since we were only going to be there for a month so be it. We moved out over the weekend and used their truck again (I did) check in and out with the app. Anyhow we seen Xavier in one of the hallways while we were moving out and he looked away and didn’t even acknowledge us or say hi….nothing! Crazy. And this man is in charge. WOW. Anyhow I had to call customer service and report him bc he refused to check my storage units out and was trying to charge us for another month. After I got a hold of customer service he messaged me and did it and gave some lame excuse about us checking out of the units after he left for the day but we just seen him in the hallway. So he is a liar on top of that. I hoope corporate sees this and gets that man out of there. As long as he is working there we will never come back.

Rating:

1.0

We were really looking forward to this new facility but the guy that runs this place named Zavier is rude and condescending. The very first time we went there he seemed bothered that we didn’t check in on the app. I guess I didn’t know that was an option. Thought the app thing was for outside business hours. But learned something new. This was my first experience with this place the first time we got a truck there. Well we ended up getting 3 storage units for our stuff and took advantage of the “FREE” one month offer and used it there for that time. In a months time we went there maybe 5 times. They have bad cricket infestation. I know it’s only crickets but they were in all of our stuff. I guess it’s the thought of it. I didn’t tell anyone about it bc for one I didn’t want to deal with Xavier with his poor attitude so I figured since we were only going to be there for a month so be it. We moved out over the weekend and used their truck again (I did) check in and out with the app. Anyhow we seen Xavier in one of the hallways while we were moving out and he looked away and didn’t even acknowledge us or say hi….nothing! Crazy. And this man is in charge. WOW. Anyhow I had to call customer service and report him bc he refused to check my storage units out and was trying to charge us for another month. After I got a hold of customer service he messaged me and did it and gave some lame excuse about us checking out of the units after he left for the day but we just seen him in the hallway. So he is a liar on top of that. I hoope corporate sees this and gets that man out of there. As long as he is working there we will never come back.

Rating:

1.0

Bait and Switch is not upselling. Asked person to confirm price over phone when made reservation-never said it was anything different from what I saw on-line. Talked about my hitch and standard electric hook-up. Was overcharged by and required to waste $16 on adapter. NEVER told I needed that adapter in advance. YOU STOLE $20 FROM ME. FOOL ME ONCE...SHAME ON YOU. NEVER...NEVER AGAIN...

Rating:

1.0

Have the correct equipment. Delayed my truck for 3 hours later, AND didn't even get the size i reserved. Will never use this location again

Rating:

4.0

Staff was friendly and the store was clean and tidy

Rating:

1.0

I am waiting to talk with the general manager, district manager and higher if needed before I describe the experience I had. Absolutely disgusting

Rating:

3.0

I didn’t really care for the self pick up. Would much rather work with a person.

Rating:

5.0

Even the manager helped me back in my trailer. Awesome dude!

Rating:

4.0

Good service, very nice facility

Rating:

5.0

Great kind and friendly customer service, the rental went great thanks to his help. Very nice new Uhaul center SE Sioux Falls SD. Thank You

Rating:

5.0

Love the new location as it is fairly close to my house.

Rating:

1.0

I was told that it would be only 2.5 to 3 hours and it literally took 5.5 hours. A couple days later I rented a U-Haul trailer and the trailer lights didn’t even work because a fuse wasn’t installed at all. This made me miss my internet install.

Rating:

5.0

I wish you guys ,if you have two chairs for the customer.

Rating:

5.0

Great service!

Rating:

5.0

It’s very well located and will nice when they get done screwing with the road construction

Rating:

5.0

Employees were great on the pickup and drop off. Definitely come back to this location and would recommend it.

Rating:

5.0

Great customer service!

Rating:

4.0

The two fellows we worked with were cordial and easy to work with The facility , however , the guy set us up on the second floor…. Elevator is broke … you actually put folks on the second floor or third floor with furniture to move and didn’t tell us before hand the elevator’s broke down It’s brand new… No numbers on any doors on the first floor at all Environmental service fee…. To heck with you and your extra fees. They did go through the vehicle and called us that we forgot a key fob thanks to them and their patience this was a good experience do to the men we dealt with