Customer Reviews for U-Haul Moving & Storage of Veterans Parkway

Rating:

5.0

The guys were amazing. Thank you!

Rating:

4.0

Make sure that more small one way out of town units are available on the lot. Found out after I got there that the prior discussion for a 15 foot truck could not be completed as requested. I had to get a larger vehicle than needed and at a higher price. I felt like it was a little bit improper tactic by the salesperson. I had discussed from the beginning of my inquiries that this would be for a one way out of town rental. Then find out that the vehicle sitting on the lot was only for local rentals. There were no other 15 foot size vehicles available within a 75 mile radius. So, since I was on a tight schedule I had to get a 20 foot truck since I needed a truck with a ramp to load a piano..This ended up costing $500 more than expected and was frustrating. I hate being taken advantage of as a senior citizen and a veteran at the last minute. Not a cool way to do business.

Rating:

5.0

Both pickup & drop off guys did a great job.

Rating:

5.0

This location has always provided me with great customer service. It is always clean and well maintained.

Rating:

5.0

Sioux Falls Location was exceptional in assisting us with our issue that we had in another state for pick up of our equipment! Can’t say enough great things about the Gm of this facility!

Rating:

3.0

Was to pick up trailer at 7:00 am. Employees arrived late, at about 7:20am

Rating:

1.0

Reserved equipment two days before needing it, spent an hour getting a unit to use. Employees were not very friendly

Rating:

5.0

Would not believe me that vehicle damage was not cause by me. Process of identifying damage is flawed.

Rating:

5.0

I reserved a truck and trailer a month in advance to be picked up in Brookings, SD. I flew in, so had no vehicle. The day before my scheduled pickup, I am notified that the truck is in Sioux Falls, one hour south, and the trailer an additional hour south, in Sheldon, IA. That meant we had a 5 hour (travel back and forth and time in each location) excursion we were not equipped to make nor had time for. My reservation went from one number to two. This created a major issue for us and took time we didn’t have to travel to pick up the equipment. This is not good service by any stretch of the imagination. All I was told is, ‘ oh, this happens.’ That doesn’t help. This wasn’t college move-in time or the end of the school year. We were very, very dissatisfied with this service. The staff were knowledgable and friendly, but this never should have occurred.

Rating:

3.0

Can't rate yet as I've not moved stuff in. the 10x5 arrangement should be interesting as I've only used the narrow 5x10 at other facilities. Will let you know how it goes.

Rating:

4.0

Pricey but very nice and convenient. Got a free month which was great.

Rating:

5.0

Thank you

Rating:

5.0

Your team went above and beyond to help troubleshoot an electrical problem with getting my hitch working. I appreciate your help with it. 10/10. Definitely will be coming back!

Rating:

5.0

Nothing!

Rating:

4.0

Staff was very helpful and kind.

Rating:

1.0

I called the main customer service line for the whole company. Guy lied to me on the phone. Said he would reimburse me for moving dropped off location an hour away. Also said he would give me an extension. He did neither. Won't be using again.

Rating:

5.0

So thankful for the help I was giving by your staff

Rating:

5.0

The gentleman that helped me turn the truck back over came out as soon as I arrived with the truck and was super friendly. He definitely made the drop off super fast and easy. It was very appreciated!

Rating:

5.0

Top notch customer service from the guy working there. I'm terrible at remembering names though but give that man a raise.

Rating:

5.0

Nothing that I know...was all good

Rating:

5.0

All of the individuals who assisted us in making the reservation to the pick and turn in were very friendly and helpful.

Rating:

5.0

I have rented a uhaul vehicle or trailer many times in the past and was always "just ok". This experience was superb! From reserving online, to checking in, to digital drop off with the app. No wait times, friendly staff, and a very user-friendly experience. This "new" uhaul is excellent. Whatever changes were made, new leadership, new policies, etc... It is taking this company the right direction. 10/10!

Rating:

5.0

Nothing

Rating:

5.0

Great staff

Rating:

5.0

Keep doing what you are doing!

Rating:

1.0

We were really looking forward to this new facility but the guy that runs this place named Zavier is rude and condescending. The very first time we went there he seemed bothered that we didn’t check in on the app. I guess I didn’t know that was an option. Thought the app thing was for outside business hours. But learned something new. This was my first experience with this place the first time we got a truck there. Well we ended up getting 3 storage units for our stuff and took advantage of the “FREE” one month offer and used it there for that time. In a months time we went there maybe 5 times. They have bad cricket infestation. I know it’s only crickets but they were in all of our stuff. I guess it’s the thought of it. I didn’t tell anyone about it bc for one I didn’t want to deal with Xavier with his poor attitude so I figured since we were only going to be there for a month so be it. We moved out over the weekend and used their truck again (I did) check in and out with the app. Anyhow we seen Xavier in one of the hallways while we were moving out and he looked away and didn’t even acknowledge us or say hi….nothing! Crazy. And this man is in charge. WOW. Anyhow I had to call customer service and report him bc he refused to check my storage units out and was trying to charge us for another month. After I got a hold of customer service he messaged me and did it and gave some lame excuse about us checking out of the units after he left for the day but we just seen him in the hallway. So he is a liar on top of that. I hoope corporate sees this and gets that man out of there. As long as he is working there we will never come back.

Rating:

1.0

We were really looking forward to this new facility but the guy that runs this place named Zavier is rude and condescending. The very first time we went there he seemed bothered that we didn’t check in on the app. I guess I didn’t know that was an option. Thought the app thing was for outside business hours. But learned something new. This was my first experience with this place the first time we got a truck there. Well we ended up getting 3 storage units for our stuff and took advantage of the “FREE” one month offer and used it there for that time. In a months time we went there maybe 5 times. They have bad cricket infestation. I know it’s only crickets but they were in all of our stuff. I guess it’s the thought of it. I didn’t tell anyone about it bc for one I didn’t want to deal with Xavier with his poor attitude so I figured since we were only going to be there for a month so be it. We moved out over the weekend and used their truck again (I did) check in and out with the app. Anyhow we seen Xavier in one of the hallways while we were moving out and he looked away and didn’t even acknowledge us or say hi….nothing! Crazy. And this man is in charge. WOW. Anyhow I had to call customer service and report him bc he refused to check my storage units out and was trying to charge us for another month. After I got a hold of customer service he messaged me and did it and gave some lame excuse about us checking out of the units after he left for the day but we just seen him in the hallway. So he is a liar on top of that. I hoope corporate sees this and gets that man out of there. As long as he is working there we will never come back.

Rating:

1.0

Bait and Switch is not upselling. Asked person to confirm price over phone when made reservation-never said it was anything different from what I saw on-line. Talked about my hitch and standard electric hook-up. Was overcharged by and required to waste $16 on adapter. NEVER told I needed that adapter in advance. YOU STOLE $20 FROM ME. FOOL ME ONCE...SHAME ON YOU. NEVER...NEVER AGAIN...

Rating:

1.0

Have the correct equipment. Delayed my truck for 3 hours later, AND didn't even get the size i reserved. Will never use this location again

Rating:

4.0

Staff was friendly and the store was clean and tidy

Rating:

1.0

I am waiting to talk with the general manager, district manager and higher if needed before I describe the experience I had. Absolutely disgusting

Rating:

3.0

I didn’t really care for the self pick up. Would much rather work with a person.

Rating:

5.0

Even the manager helped me back in my trailer. Awesome dude!

Rating:

4.0

Good service, very nice facility

Rating:

5.0

Great kind and friendly customer service, the rental went great thanks to his help. Very nice new Uhaul center SE Sioux Falls SD. Thank You

Rating:

5.0

Love the new location as it is fairly close to my house.

Rating:

1.0

I was told that it would be only 2.5 to 3 hours and it literally took 5.5 hours. A couple days later I rented a U-Haul trailer and the trailer lights didn’t even work because a fuse wasn’t installed at all. This made me miss my internet install.

Rating:

5.0

I wish you guys ,if you have two chairs for the customer.

Rating:

5.0

Great service!

Rating:

5.0

It’s very well located and will nice when they get done screwing with the road construction

Rating:

5.0

Employees were great on the pickup and drop off. Definitely come back to this location and would recommend it.

Rating:

5.0

Great customer service!

Rating:

4.0

The two fellows we worked with were cordial and easy to work with The facility , however , the guy set us up on the second floor…. Elevator is broke … you actually put folks on the second floor or third floor with furniture to move and didn’t tell us before hand the elevator’s broke down It’s brand new… No numbers on any doors on the first floor at all Environmental service fee…. To heck with you and your extra fees. They did go through the vehicle and called us that we forgot a key fob thanks to them and their patience this was a good experience do to the men we dealt with