Not sure there is any improvements to suggest. Melanie was great for setting up my truck and my Ubox was available for me to empty. I communicated with her staff about when I would be there and drop off. Not one issue!
BRIANNA NCustomer Reviews for U-Haul Moving & Storage of Victoria Ave East
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Calling the 1800 number was great. The person could speak English well with no accent and he got me sorted out in no time. The only thing weird about the pick up and drop off locations is it’s not super clear where the front desk is and where you should go to pick up your stuff but I was able to figure it out. Over all very happy with the experience
SETH VThe equipment was dirty and not well maintained. All the walls inside was greesy, the door handle was dirty and greesy and most part of the trailer was rusted. Tires were mix and match in terms of thread length. The door of the trailer was really hard to close as it stuck multiple times at the top. There were dirty debris all over the trailer. There were some other trailers and when I asked to get another one available, they got so mad and offended for no reason and said they are going to cancel my reservation if I didn't like the trailer. Then another one was dropped of and I asked to get that one and they got angry again. I couldn't believe how they interacted with the customer. There was a poor intern that understood my concern initially and agreed on how dirty inside the trailer was. Walls all black and greesy, but then they gave him a lesson in front of me that he shouldn't agree with the customer. Return was better as there were another person there.
ALIREZA MRental trailer had wiring issues after I got it home that I had to fix. At that time found broken axle spring making for a very unsafe trailer. Unfortunately it was after hours and had to make the trip with the broken trailer
EDWARD SI am always happy with my u haul experience.
AUSTIN DTake off the how many km costs
LOGAN EConvenient! And helpful staff
Deleena S | Overall ExperienceExceptional and helpful
Richard O | Overall ExperienceExcellent and quality service
Richard OKeep your employees happy , they are doing great job ,
LUCJAN LWas dealing with a young lady and all was good then another lady came out and barked about can not drop that off here, which we were not doing. Just soured an already bad experience.
Dave BNicely provided
Richard O | First ImpressionsAlways remain helpful to the customer to get full customer satisfaction.👍feedback.
EDOSA II was looking for a storage unit that best satisfy my need without any hassel and U-haul moving and storage made it easier not just to rent a truck but storage options are available for convenience use.
COMFORT O | First ImpressionsThis is the first time I am being charged twice in interval on a week after dropping off the truck. I already sent my official transaction to my boss based on the receipt received a week ago. This is so frustrating.
OLUGBENGA OMy only suggestion is to give a heavy truck option when selecting the vehicle the customer intends to tow the trailer with. My personal vehicle is not suitable for towing which leaves my work truck, a Freightliner, when I need to move my motorcycle to the repair shop. What I am thinking is a heavy truck section, where we can put in the make and the licence plate number, since there are no concerns about any trailer U-Haul rents taxing a Kenny, Pete, Mack, Freightliner, etc.
Jeff R