Customer Reviews for U-Haul Moving & Storage of W Columbia

Rating:

2.0

One of my locks to my storage unit was replaced without my express permission and no notification was provided. I was not given a key to this new lock on my storage unit either. This issue was resolved but should have never happened without consent or notification.

Rating:

3.0

When I arrived the manager couldn’t find his keys, took him 5-10 min to find, at first was very nice but I had to bring the truck back due to I had an appointment, he kept calling I told him I would need to keep the truck over night, but the truck will be parked there until I am able to grab it for the purpose I need it for. He said fine bring it back by 10am. At 8 am he is calling me because I have the key but the truck is there! I looked at the reservation and it said return by 2:30pm so I called him back, and stated I may need it for a little longer. He said call U-Haul and hung up!

Rating:

4.0

We found dead bugs in our things but it is understandable for an outdoor storage unit. Our things were secure and that's what matters most.

Rating:

5.0

Perfect you came on time! Everything was OK. People knew there business. Keep it up. Good Price. You haft to charge Fuel and labor is High. So nice to have YOU DELIVER IT! THANK YOU!!!

Rating:

1.0

Put the right key in the box

Rating:

1.0

Went to get a U-Haul and the person had the door locked and stated because she was the only one there. we had a reservation there. There was no person there when I went to return the U-Haul and I shouldn't of had to go on the app during store hours to return the equipment. The equipment already had a low right driver side tire that I had to inflate twice. The lights on the sash were on. To be honest I wouldn't go there again for a U-Haul.

Rating:

1.0

The trailer was picked up at the 400 Orchard Drive location on Saturday at 1pm with a return time of 1pm on Sunday. I tried returning the trailer Sunday at 10am but the store was closed due to the power being out. There was a sign on the door about the closure and to either use the app or to drop off or pick up equipment that day at the 1500 Charleston Highway location. I brought the trailer over to the new location, explained to them what the sign on the door said and the employee who was processing the return let me know i would receive an email in a few minutes confirming the return and let me know it was all set. 3 hours later I still hadn't received the confirmation and I called and spoke with customer service, explained to them what the sign said and that I still hadn't received my confirmation that it was returned. They let me know it hadn't been checked in yet and they would note the account with what happed and that it was returned earlier that morning and I wouldn't be charge for a late return. The next day I still hadn't received the email so I called back and spoke to the store, told them about the sign at the original location and they said the trailer hadn't been checked in yet and they would need a manager to check it in because they would need to determine what time it was returned first and they would call me back when it was done. They called back and let me know that they couldn't find the trailer. I told them where the employed parked it (the very first trailer right outside the door) in the line of all the trailers so they didn't even bother to look and after a long hold they "found it" but told me they needed to charge me an additional $190 fee for returning it to the wrong location. I told them again about the sign and the other store being closed and that I would not be paying an additional fee for dropping it off at the wrong location because that is what i was instructed to do per the sign on the door at the original location, which i have now told them about 4 times. The employee made a disgusted sigh because I wouldn't pay the additional fee and needed a managers approval to remove it from my receipt. The whole process was a complete mess.

Rating:

5.0

Staff were very friendly and helpful.

Rating:

1.0

Had to go to 4 places to drop 3 stupid excuses why they couldn’t take Manager not there Was quitting u haul Didn’t take on Thursday

Rating:

2.0

After coming in person and reserving the car dolly. After 3 conversations over the phone. After CONTINUOUSLY being reassured that everything was in order, we get there and utter chaos. Employees at this location were more interested in their personal conversations than the customers in their lobby. Then the manager has to take over and he has to "re-do" everything, contradicted everything he had said before and cost us 1 hour and 15 minutes of travel time. This is the 2nd time we've used this facility and will not again. We will drive out if our way to use another U-Haul. Plus now we have the issue of this "manager" charging 2 credit cards for the same service. Extremely poor customer relations. The manager was a complete jerk..

Rating:

5.0

Exceptional service in all aspects. Highly recommend this organization.

Rating:

5.0

Friendly staff at the location in west columbia.

Rating:

5.0

Everything was perfect. The staff was very helpful.

Rating:

3.0

Drop off wasent as bad as the pick up.

Rating:

4.0

The door had issues whenever I needed to open

Rating:

1.0

The cost was much more than expected as we got charged for two days rental for less than 8 hours on one day as we were a late on return. Your cost advertised, and quoted costs, do not reflect reality of what you charge. Next time we will use a different company, due to these unfair charges……,,

Rating:

5.0

Goog service

Rating:

3.0

The windshield was so dirty when the sun came through you lost all sight. Someone had actually drawn what appeared to be a heart on the windshield which further hampered vision. There was no handle on the drivers window to lower allowing to adjust mirror. The drivers seat would not adjust up so I had to stretch on my tippy toes to reach the gas pedal. The check engine light remained on the entire time. Not my best adventure with U-Haul.

Rating:

2.0

Improve communication with reservations agents and pick up locations

Rating:

1.0

I received a text message with a guaranteed pick up time. It wasn’t available when I arrived because out notice they transferred the reservation to a location about 30 minutes away (not counting for traffic on Friday before Christmas - so probably 1 hour each way). I was guaranteed for the next morning at the original location. Again upon arrival it wasn’t available. Both times one was on the lot but held for someone who wasn’t there but had scheduled a truck and trailer. All I can assume was money talks. He who spent the most money got the equipment. Guess my two reservations and being the first person there didn’t mean a thing.

Rating:

5.0

This is our 2nd rental here. Both times have been quick and easy

Rating:

5.0

This site was awesome, they got me in at last minute after a different location wouldn’t even honor my reservation, Customer Service support and Charles at the location got me taken care of and I’m so grateful for their service

Rating:

5.0

Check engine light present. Truck was running rough. Otherwise perfect. Everyone at the place was awesome.

Rating:

5.0

Great customer service

Rating:

5.0

Employees were great and kind.

Rating:

5.0

Reservation was there and ready, in and out in minimal time , turn in was a breeze. Easy Peasy, employees were most helpful and attentive. Location was clean and organized neatly . Same location wired my pickup truck for trailer lights with multiple plugs and everything was neat and worked perfect

Rating:

3.0

Stop trying to charge me more money when I was just 1 hour late . And I'm not goin 5o pay 20 dollars to use your app

Rating:

5.0

No comment just as smooth as it could be...thankyou job well done...it was perfect..

Rating:

1.0

Even though I’d booked a ten foot van, when I arrived, all they had was a cargo van. Because of this, I had to make twice as many trips, which doubled the amount I was charged for mileage. When I spoke with the manager about getting some of the money refunded, he, along with every other person working there, left the main office for twenty minutes. I had to leave because people were waiting on me. If I don’t get a refund, I’ll be going to Penske for my next rental.

Rating:

5.0

All was accomplished to expectations. Thank you

Rating:

5.0

Staff was awesome very friendly

Rating:

5.0

Nothing

Rating:

5.0

N/a

Rating:

5.0

This place is incredible and fantastic staff and a great GM! Awesome overall!!!! Mike Wood

Rating:

5.0

I would definitely use this location again. Staff was friendly and helpful..

Rating:

5.0

Very good customer service. The workers were very helpful and nice.

Rating:

5.0

GREAT INSITE PERSONAL

Rating:

4.0

I was disappointed in the staff. An older lady started helping us and she had a little trouble with something and then another young lady. He said I might’ve had act like she had an attitude about helping her, and then when it came to hooking up the trailer. She stood there and watched when I backed into a pole and made the comment to my friend that ate other people have done that already, so you should put some tires or something around them so that doesn’t happen because I make number nine and I am not a happy camper other than that it was a good experience

Rating:

5.0

These guys are great, I had a tire go bad in the middle of nowhere and 1800 uhaul said it might be a day before they got to me, they reccomended a local certified uhaul tire shop and had me going in minutes, not hours. They also reimbursed me for the cost of the tire. Will always rent from them. Thank you again.

Rating:

5.0

This location was great and I would highly recommend them. However I had a very bad experience at another location very close by and would love to speak to someone in upper management about this situation. They can contact me at 8034466711.

Rating:

5.0

friendly and curteous service.

Rating:

5.0

The Manager Matt made the rental easy and fast!

Rating:

5.0

Nothing. Best service ever!

Rating:

5.0

thank you for your support - for over 10 years - I have used U-Haul storage facility. That's a lot of money every month. Enough is enough, I got rid of all that old junk. I appreciate your services and your facility. It has come a long way - Thank You! Peace, God Bless and Stay Safe. US ARMY RETIREE - SFC MICHAEL CLEMONS (VICTORY STARTS HERE).

Rating:

4.0

It would be helpful to ensure that any movers that are arranged for reach out to the customer so they know they have accepted the job and that everything is good. Ours did not and it was difficult to find a phone number for them.

Rating:

5.0

great customer service, equipment performed well, process went without any problems

Rating:

5.0

Matthew was super helpful and friendly. The entire process was very fast and easy.

Rating:

5.0

Best facility out there.

Rating:

5.0

Excellent service! Thank you

Rating:

5.0

Matthew is Awesome!

Rating:

1.0

Need to do better.

Rating:

1.0

The uhaul fuel tank was basically empty the equipment I requested over a month in advance was not available. Ridiculous nothing was prepared especially the tank being empty when I got it. I'll never use uhaul again. The guy was nice though.

Rating:

5.0

Everything was great except the cargo van seats were filthy with stains. We put towels down before we sat on them because we didn't know what those stains were from. Maybe clean the seats before renting to someone else? Other than that, no problem with the van at all.

Rating:

5.0

The installation was very quick

Rating:

5.0

Sister just rented a unit

Rating:

5.0

The guy checked me in and out was great friendly.

Rating:

5.0

Excellent

Rating:

5.0

Matthew Kirkland at the August Rd. location was very helpful! The Charleston Highway location, however, was a bit chaotic - but the workers were pleasant and seemingly trying their best.

Rating:

1.0

Overdraft my card numerous time without my authorization and wasn’t polite and concerned when I went to handle the business concerning the overdraft and why they kept running the card continuously every month. That wasn’t the card on file to run. The card to be ran was no longer in service.

Rating:

5.0

Mathew and his team were very accomodating - excellent staff!

Rating:

1.0

Every unit comes equipped with your own personal rats and pesticides. Oh and don’t forget the multiple duct taped holes in the roof of the unit to where most all of my furniture now has water damage and is ruined with rodent confetti and harsh chemical fumes. 100% would not recommend.

Rating:

4.0

Everyone was very helpful and the price was reasonable. The first month free storage was very nice to have. We didn't need anything that was temperature controlled but if that is important, this wouldn't be the place. Enjoyed easy access to our storage unit 24/7. The staff was very friendly, helpful and knowledgeable.

Rating:

5.0

Every time I go to uhaul on orchard rd in west Columbia every one is professional and welcoming

Rating:

5.0

The team that worked with me were extremely helpful and friendly

Rating:

3.0

One thing I dislike I thought you guys Prorate storage moving in and out!

Rating:

5.0

The staff is very friendly and helpful.

Rating:

5.0

The customer service reps at the store were excellent! Very friendly and helpful. They answered my questions and made me feel comfortable.

Rating:

5.0

Great service, friendly reps, clean restroom.

Rating:

5.0

100% satisfied.

Rating:

2.0

Disappointed with your facility for several things: We had to sit and wonder why the lights were off upon arrival. We already had waited 2 hours bec. we'd read 'open 9 am' online. Then you walked up to motion you were open. We thought maybe you were just running late. Once walking in, we were not greeted nor could see anyone. After calling out 'Hello' 2-3 times, the lady finally responded with either a hello or I'm over here - I forget now which she said, but I still didn't see anyone. Once I realized someone was sitting, I realized, "Oh, she must be handicapped and can't walk.' I was on HOLD with U-Haul during the next 40 min. I was on hold to designate your address with U-Haul 45 minutes. I actually called back after the long wait and pushed another option and was helped within 10 minutes --- for a simple 'add a drop off location' as we'd been asked to provide. I noticed the sign on the restroom door "SORRY. OUT of ORDER". I asked Amber is there was one available. She said she'd put the sign on there so that people wouldn't use it and 'mess up my bathroom'...but that I could use it bec. it really worked. It was clean, but still... My complaint is not on the appearance of the facility, but the rep. She did not act pleasant or courteous the entire time the 3 of us were there. At some point, I asked her if she was the OWNER. She stiffly responded she was a part owner in the company. My husband told me later he's seen you every time he's been there, but never her. I said, 'If she's the owner of this franchise, maybe she's not here too often.' and maybe that was a reason she acted disgruntled to be there the entire time. When she came out to check out the truck return, the other gentleman that pulled up his little truck, I asked him to pull further in so my husband wouldn't be blocking the drive, which he did; I also explained to him I didn't want him to think we were cutting line in front of him bec. we'd already been there 45 min. He was fine with that. Amber came out along with me. As soon as she checked the mileage and front end, she went to check the other man's truck in. We were surprised. My son asked her, "Are you going to check the back of truck or should I leave it open?", assuming she'd forgotten. - we had a stack of blankets that we'd not used and the dolly. She replied that she had to check the 2nd guy in first, then she'd be back over. REALLY? IS this the way it's done??!! We were tired from our moving in too. Since we do business with U-Haul and your location, we like to get along - but it's nice when, as a customer or guest, to get a smile or friendly reception, which we did not. In your business, people may be happy about moving, but usually worn out when returning a truck --- so kindness aka great customer service would have been appreciated. END.

Rating:

5.0

Thank you for the service you give.

Rating:

5.0

They were all friendly, just make the experience so peaceful. I trust the entire staff with taking care of my moving needs. THE GENERAL MANAGER IS AMAZING. He hired all the right people, all of them knew exactly what to do. Look forward to doing business again but in Piedmont Alabama this time. Piedmont is a drop off but alabama it's still Sweet Home Alabama

Rating:

5.0

We loved our girls at Orchard!!!

Rating:

5.0

Great customer service! Management was on point. Made you feel like hes known you forever. Great experience

Rating:

5.0

Very helpful and accommodating

Rating:

5.0

Staff was friendly and the place was very clean. I would definitely recommend this Uhaul facility for storage and truck rentals.

Rating:

5.0

Very helpful, very friendly. Made great suggestions to help make my move and subsequent rental as smooth and painless as possible!

Rating:

5.0

The show room was immaculate and very well organized. The personnel was very friendly, courteous, and knowledgeable. The bathrooms were spotless. and the storage unit was clean.

Rating:

5.0

Staff was friendly, very clean and well worth it

Rating:

5.0

The employee was very friendly and knowledgeable and courteous and he did the checkin in a very reasonable time. I was very pleased

Rating:

5.0

Staff is very helpful. Good location.

Rating:

5.0

Loved it will use them again for sure

Rating:

5.0

There are still places you can go to get excellent customer service and a staff that will go out of their way to help you with as much as they can. I would like to personally thank Brian Harvey and the staff at U Haul. The facility is clean and it was easy to access. Blessings to everyone there.

Rating:

5.0

I am so happy with the location, the lady put a new pull down strap on by the next time I went out there. Thank you! I am only 4’10” tall so greatly appreciated it, so thoughtful!

Rating:

5.0

Those guys made me feel welcomed. I felt like I knew them for years. I feel like I'm around family and friends with the staff at this location.

Rating:

5.0

You all have a bless day on purpose 💞

Rating:

5.0

Very seemless process that I loved.

Rating:

5.0

Great staff and service. This location has always been excellent

Rating:

5.0

I want to thank Brian the store manager he was very polite and very professional in his knowledge of U-haul thank you Brian 😊

Rating:

5.0

The staff there is great.

Rating:

4.0

Price increase was not justified.

Rating:

4.0

Just moved closer to my RV PARK AND A LOT LESS.

Rating:

5.0

The guy who helped me was very helpful and helped get me checked in and all before he left. Great customer service from him!!!

Rating:

5.0

Sam was very helpful. He made room around our storage unit so that we could back up our uhaul truck in front of it, making it easy to move our stuff in.

Rating:

4.0

Your booking and reservations system apparently has glitches overall

Rating:

5.0

The young man that assisted me at check out was very helpful & made my experience very smooth and pleasant.

Rating:

5.0

The manger have went over with love for me and thanks to all the employees. After loosing my mother renting a storage was made easy.

Rating:

5.0

the storage was wonderful experience employees was friendly and nice always greet you with a smile yes if I have to come back to the storage this will be the place I come back to thank you so much

Rating:

4.0

Not being able to use my cash app card caused me to use extra gas travel to bank.

Rating:

3.0

Thank you U-Haul

Rating:

5.0

Service was excellent. The service representatives were all very polite and professional. I didn’t have not one problem . I had a storage unit for five years I’ve never had any problems. I just really appreciate your professionalism and your respect and you treat people like they are people not just a number the service is excellent no changes needed thank you. I will highly recommend you all.

Rating:

5.0

PROFESSIONAL! PATIENCE! EASY, QUICK & Efficient!

Rating:

1.0

Worst storage I’ve ever rented. They have ROACHES BAD! I was forced to throw away my couch set, dishes, 2 Refrigerators and other things! My new apartment has Roaches now and iv been depressed about this whole situation. Please DONT RENT STORAGE FROM THIS FACILITY

Rating:

5.0

Amber is helpful everytime I visit the Augusta Rd store. She is amazing is an understatement

Rating:

1.0

I rented my 2nd unit in advance. Upon arrival the unit I was given was much smaller then what I had actually rented. Sam was no help at all and ignored me. I would NEVER RECOMMEND Uhaul for anything!!!!!!!!!!!!!!!!!!!!

Rating:

5.0

Great friendly service..!

Rating:

5.0

When a storage unit is rented the staff needs to come remove the uhaul lock right then. We had toncome back and ask them to remove it.

Rating:

3.0

The staff present at the location was always very friendly however every time there was something wrong I was always told the manager needed to be call and that the manager would call me to follow up and rectify the situation and that never happened! I was charged for something I was told the manager would fix and update because of an inconvenience on their behalf when I initially attempted to move in. Seems like a manager needs to be present during all operational hours to avoid situations like this or train the workers properly! The inside of the unit was not ideal. The ceiling was dirty and caving in with some holes in it and there couldn’t have been any pest control because I had to take my own bug spray frequently. Moved out a week after I made my monthly payment and was told I wouldn’t be prorated for the 3 weeks that I won’t be in or no longer have access to the storage unit.

Rating:

5.0

We got to the storage unit almost at closing after packing and traveling all day. I apologized for coming so close to their close time and the gentleman there was so nice and said it was no problem. He was very pleasant and helped us get our unit quickly!

Rating:

4.0

I resolved my reason for calling no need for call back. Thank You.

Rating:

4.0

Sam is great. Patient friendly kind

Rating:

1.0

Poor management. Will not correspond with customers. Very rude. Employees have no knowledge of anything that's going on nor any training. Terrible

Rating:

5.0

Great experience. I plan to use again, if needed.

Rating:

4.0

Very nice and helpful with my move in and move out

Rating:

5.0

Great

Rating:

5.0

Matthew was awesome. Helped in a pinch. Need to work on online reservations for storage. Told me I had a unit reserved but when I got to location they had none available!! Even had a reservation confirmation number

Rating:

5.0

Super LOVE the free month of storage with the one way trailer. Also, hit a snag in my travels as my mother ended up in the hospital while moving from SD to SC. Staff both in person and on line were SO SUPER helpful with the changes I needed to make. My only complaint is being charged for the month of storage that should have been free. I will be getting to the unit tomorrow to discuss it. :)

Rating:

5.0

All good! Thanks.

Rating:

1.0

Poor costumer service, rude and lazy staff

Rating:

5.0

The staff was friendly. Only issue was with the online reservation. Seems they double booked and the truck I reserved was not available, but the staff assisted me and resolved the issue

Rating:

2.0

We were harassed every month we had it .and when i emptied it i told them.they called everyday for 2 weeks .until i told them if they called snd harassed us again i will file a complaint

Rating:

5.0

PROPERTY manager and very helpful and generous..

Rating:

2.0

No lighting on the facility or inside the units so its impossible to see inside after dark. Staff was always friendly and helpful. I was located at the WEST Columbia site in SC of Orchard. This site had a .problem with bookkeeping. One time they accidentally got the locks switch on my storage so they had to issue me a new lock because they didnt know which key belong to my storage, I paid my storage off August 2019 and removed all my items out of this storage unit into my new resident. Almost a year later July of 2020 they contact me saying they about to sell my unit. I explain to them I moved my items out in August 2019. They state its items within the unit and because they found a letter with my name on it, the items must belong to me. I explained that when I cleaned my stuff out it did become dark. I may have accidentally left a paper or two because it was dark but my items was removed August 2019. How could I have a storage there for an entire year and it never got sold, I never got a letter or a call until July 2020, That it was an error.

Rating:

1.0

My stuff was there for 2 weeks and my unit got broken into and they ramsacked the entire unit. Nothing was really left. They didnt seem to concerned with it. And did nothing to help.

Rating:

2.0

The staff was very friendly and helpful but our units got broken into early on and we had a lot of our things stolen and damaged. No on called for let us know - we found out when we came to get something.

Rating:

5.0

Porch Lance was very pleasant and helpful.

Rating:

5.0

Great service!

Rating:

5.0

The staff were ALL friendly, courteous and professional. I will use U-Haul again based on this experience. 👏👏👏👏👏

Rating:

5.0

Excellent staff.

Rating:

4.0

Wade was very helpful and professional.

Rating:

5.0

everyone did a great job thank s

Rating:

1.0

Went to open my storage my locks was changed .. someone been in my stuff my shoes are missing my pictures were are broken worst experience ever..

Rating:

5.0

Haley Huffman is the best super manager

Rating:

4.0

Some of the old units need to be upgraded. The one i had the plastic is hanging down and all you all do is keep putting tape on it. Some people have very nice things and the rent is not cheap.

Rating:

1.0

Storage unit broken into and they never contacted us. We called them and they said" Oh, we had a several break ins we were going to call you". Only had our stuff there for 3 days.

Rating:

5.0

Very helpful manager - went out of her way to accommodate us !! Very very happy !

Rating:

5.0

Haley Huffman was great as was the other lady who helped me. the lock mechanism was broken but the fixed it and helped me out tremendously. U haul's phone system/help is terrible but the people you meet in teh store are great

Rating:

2.0

My storage unit 2055 was broken into and the only way I found out about it was when I was called by the police a week later! I am appalled by the lack of customer service practices regarding contacting customers when they are broken into. I have had my 2 units for atleast 4 years and was so upset that I moved all my stuff to a different location. I will never use this company again!!!

Rating:

3.0

When trying to pick up truck in West Columbia, the man at counter was trying to help 3 people at same time and talking on phone all of which resulted in over a hour wait to get keys! I had movers on the clock. We could have got out faster if waited on 1 at a time and waited on in order we came in

Rating:

5.0

Staff was great! The move in special was amazing.

Rating:

1.0

There was rat poop and urine on my stuff I talked to the manager and he took pictures and was suppose to get back to me but never did and also my stuff got wet through the front and he did nothing about it I’m really upset about all of this I’ve used the facility before and never had a issue until this time

Rating:

5.0

Great team

Rating:

5.0

Special thanks to the manager Mr. Q . who is a very nice person. He is always helpful. His staff also have good custom services. Thanks!

Rating:

5.0

I could not have had a better experience anywhere than I did with U-Haul Moving & Storage of W Columbia. It is wonderful to be able to have a storage unit at the drop-off. The manager was wonderful.

Rating:

1.0

My unit was vandalized and over 2 grand of property was stolen all because uhaul didn't think having properly secured side gates was necessary just because they had a front gate. No cameras on units.

Rating:

4.0

We appreciate your taking care of the place. We sure do miss Bro. Vernon.

Rating:

5.0

It was clean, service was timely & friendly & we were given all we needed. TY

Rating:

5.0

This location has some really excellent and helpful staff. Quentin was outstanding.

Rating:

5.0

I cannot begin to emphasize how helpful, courteous and professional the manager, Quiintin, was during my experience here. Hie and his team get “A+” from this retired teacher for the help I was given!

Rating:

3.0

I had $600 worth of property stolen from my locked storage unit. I am crestfallen. I filed a police report and U-Haul report.

Rating:

4.0

Thanks

Rating:

5.0

5 STAR SERVICE ALL THE TIME. I GO NOWHERE ELSE

Rating:

5.0

Manager, Quintin, is the most amazing, helpful & courteous employee I could have ever hoped to meet & have help me along with his two employees there on Thursday June 20th.

Rating:

5.0

I've ALWAYS had EXCELLENT customer service at this Uhaul facility!! Quinton (fantastic!) has helped me a lot, and everyone we worked with on Tues. 6/11 was great as well! Super attentive & helpful!!!!

Rating:

5.0

Excellent service and staff. Clean. Thank you for making my move easy.

Rating:

5.0

The people are very professional and nice. Do their job very well. Always willing to go the extra mile to help out. The equipment is very good and modern. I had a very good experience.

Rating:

5.0

Held our storage unit for years. Every time we visited the staff was great.

Rating:

5.0

Never had any issues with the unit or staff at any point. Nothing negative to say.

Rating:

3.0

The storage Facility was clean and well kept but the staff was rude and did not care that they had made a mistake and even after being told about it they did not correct it

Rating:

5.0

I do not wish to comment.

Rating:

5.0

PERSONELL, PRODUCT,SERVICE AND TOTAL EXPERIENCE WAS AND HAS ALWAYS BEEN TOP NOTCH.

Rating:

5.0

This is a busy store! Very friendly folks!

Rating:

5.0

great service

Rating:

5.0

Fast, easy, service with a smile. Especially from the lady and gentlemen working at 400 Orchard Dr. Great People.

Rating:

5.0

Great service and easy process.

Rating:

5.0

They really helped out alot.

Rating:

3.0

Its not that clean

Rating:

2.0

Tried several times to contact about closing contract via phone/email and never received contact. Had to go to corp support to resolve issue, staff not at all professional when i was at the facility.

Rating:

5.0

Easy and convenient to access. Clean and secure. Requiring ONLY UHAUL (disk-type) locks is an unnecessary expense as I own several disk-type locks which would be just as secure. Pls review your rules.

Rating:

1.0

The office staff was almost always rude and uninterested in helping. There appeared to be no follow through with requests made via telephone. My belongings were ruined because of a leak.

Rating:

1.0

I requested a total of 5 times for my storage unit to close out beginning in 5/5/18 until 5/21/18. I was sent threatening collections notices and trying to reach the manager was in possible.

Rating:

2.0

In 3.5 Year’s, I’ve paid on time every month. When properly moved out, was told what to do. Done! However, I am still receiving all types of messages about the account. If needed cal 803-529-5625

Rating:

5.0

I was very impressed, & even asked if they need someone part-time. I am a retired truck driver (42 yrs). Once we get settled in our new house, I will follow up on that. Don Lindler