Customer Reviews for U-Haul Moving & Storage of Waterbury

Rating:

4.0

The conveyor belt would've been more useful if we was able to use it. Overall I was satisfied with the storage.

Rating:

5.0

Equipment and staff were top notch and eager to help have used this site several times and would recommend it highly

Rating:

5.0

The staff was very friendly and helpful. Process was very quick.

Rating:

5.0

Agent was very helpful and provided guidance on my rental situation.

Rating:

5.0

Great customer service. Quick check in and trailer hook up. Helped me with purchasing trailer locks as well.

Rating:

4.0

Waterbury location was closed when truck was dropped off

Rating:

5.0

Very experienced and knowledgeable personal. Hope everyone has the same experience and experience and knowledge as the crew members who were there.

Rating:

5.0

Very professional staff, helpful to the max.

Rating:

3.0

The truck was clean but probably should be looked at for service. When I picked it up I did mobile pick up but had to go in store because the check engine light was on. The gentleman inside said it's the O2 censor so your good. So off I went. You could hear the drive shaft banging against itself frequently while driving. I drive box trucks at work and know that that isn't a normal sound. Also while taking a turn the oil light came on and the truck shut off. I was able to coast into a gas station and restart it but that could be very scary for someone not accustomed to driving larger vehicles. The experience was fine overall but I would just suggest closer maintenance of trucks and maybe remove ones from service that have issues. The gentleman that work the counter at drop off where very nice and helpful.

Rating:

5.0

Great location, onsite staff were very pleasant, helpful, courteous, and professional would definitely rent there again and would highly recommend them. Five stars *****!

Rating:

3.0

I was able to get the truck. But the unit was too small and it said it was for a 2 bedroom. But it clearly wasn't and then I was offered to have two. Nobody wants two units to pay for. So I canceled it out and asked for a refund. Also it was hard for to get into the building

Rating:

5.0

Very professional experience

Rating:

5.0

I had a great experience the staff was super helpful everything went smoothly quick and easy

Rating:

5.0

Very professional staff and helpful.

Rating:

5.0

Excellent

Rating:

4.0

Lo unico que habia muchas trampas de ratones

Rating:

1.0

The employees mistakenly double booked for the time that I reserved and the vehicle I needed. The two employees who were handling the situation were very rude and snarky as if I had inconvenienced them due to their own ineptitude. They proceeded to tell me I had to have the vehicle back 4 hours earlier so they can rent it off to the next customer. I had originally agreed to 7 hours. They then told me if I did not have the vehicle back by that time they would charge me and extra 150.00. Due to the original nature of my intended use for the vehicle I did not meet that deadline and was charged unjustly given that they made the mistake and made NO effort to rectify the situation. The staff clearly need more training. I am a frequent customer and appalled at the way I was treated. This should absolutely be an escalated matter if they make these mistakes and show no care often. They need to be re-trained on customer interactions. Absolutely appalling behavior and attitude.

Rating:

5.0

Friendly and helpful

Rating:

5.0

Muy bueno me encanto y mas el personal gracias 5odo comodo

Rating:

4.0

I had to sweep out the truck..the cab of the truck was not clean as well…I was relieved that my phone didn’t reach to the bottom of the cup holder as it had some kind of fluid in it….

Rating:

3.0

Make sure trucks are clean and free of garbage and tank haves at least 1/4 tank of gas

Rating:

5.0

Very professional experience thank you.

Rating:

1.0

I was sent a text 3 days after I returned their truck, with a threat of fraud and theft. It took mutiple calls for them to search the lot and find the rented uhaul. Please do better.

Rating:

5.0

Staff at this location were friendly and accommodating, creating a pleasant customer experience.

Rating:

5.0

Everything was great

Rating:

5.0

I registered online I rejected the additional insurance I was charged anywas. The Gasoline reading was not correct. but I filled it past the marked reading. My total bill was higher that expected.

Rating:

5.0

Staff was friendly and helpful. Keep up the good work!

Rating:

5.0

Tank was a little lower than half not by a lot but I felt like I paid someone else’s costs but still an excellent transaction very easy and timely plus the salesperson was very nice and informative 💯🙏

Rating:

5.0

Good sery

Rating:

4.0

Easy pick up of cargo trailer

Rating:

4.0

Excellent service

Rating:

5.0

Great representatives , Wonderful Service, the prices were perfect for my budget Awesome Communication from staff and the Manger and Supervisor go above and beyond to Make sure u have exactly what u need.. I would highly recommend this store off of meriden rd in waterbury Ct...

Rating:

5.0

I was in and out - it was awesome! Staff was great !

Rating:

2.0

Oooooo

Rating:

5.0

I was treated by well-mannered people throughout storage, and rentals. I really appreciate their respect for others.

Rating:

1.0

I was at this locations two days in a row. On day one, i was there to pick up a corporate rental. The employee helping was a hispanic man on his personal phone with some electric company trying to figure out something with their customer service. It was a personal call. He beckoned me over while on the phone and then tried to multi-task on the phone and helping me, which led to me standing there waiting for him to finish his conversation. Eventually, a female manager I believe came back in and helped me through my pickup. She was friendly and great. The second day, I went to purchase 60$ of boxes and tape. The same employee was there also on the phone with some electric company still trying to figure out his personal business with them. I stood in front of him for 5 minutes or so, until his coworkers came back in from doing something outside. One of them looked at me, then looked at the employee in the phone, rolled his eyes and motioned me over and rang me out quickly. I don’t understand why this employee couldn’t just go take a break and take this call?

Rating:

2.0

There’s mouse droppings all over my belongings and my couch has mold on it.

Rating:

5.0

Perfect.

Rating:

1.0

I wanted to get a one way truck and drop off in Hartford, I was told I would have 100 miles with that option. Before I signed my paperwork I was told I would only have 35 miles with the truck which wouldn’t work for me. The guy at the front desk (rob I think) had a horrible attitude when he had to fix the issue because I was misquoted. He ended up arguing (yelling) threatening me before I left. Horrible experience. Everyone else there was helpful but that one guy should be fired. Unprofessional.

Rating:

4.0

Thank you for the equipment I rented. All was in order and the service was on it 👌 🙄.

Rating:

5.0

early check in after hours needs improvement

Rating:

5.0

The young man that took the trailer off told me that the trailer was not put on correctly and I could have killed someone or myself and children that is not a good thing and I drove from FL to CT with the trailer not being properly installed onto my car.

Rating:

2.0

Had a reservation for 7am online check in, when I got there and checked in with the app it gave me an error. I had to call and they told me the location never set a truck up for me and had to wait till 9am when they opened. Unacceptable service

Rating:

5.0

I feel that it'll be a good idea if you tell your client that when they referred a friend next time they come to rent a haul truck they'll get a discount

Rating:

5.0

I was told the van I rented had 1/2 a tank but it actually had 1/4... when I returned it I filled it to 3/4... just so you know.

Rating:

5.0

Nice service

Rating:

3.0

Explain more about how the process works

Rating:

3.0

Next time make sure that the truck has gas in it before leaving

Rating:

5.0

Easy transaction, the truck was great. I would recommend it. It took a while to get them on the phone but it was worth it.

Rating:

5.0

Great costumer service. From all the staff that worked on 12/7/24.

Rating:

5.0

5/5 stars! Carlos went above and beyond, helping two customers simultaneously. His multitasking skills are impressive! The dedication warrant recognition.

Rating:

5.0

The gas tank was not at a half tank. But I still put in enough gas to bring it to a half tank. All is good.

Rating:

4.0

The entire experience was smooth

Rating:

5.0

Very professional and very helpful

Rating:

5.0

All good 👍

Rating:

5.0

Keep up the good work

Rating:

5.0

Thanks

Rating:

5.0

good place to store my stuff thanks

Rating:

5.0

Keep doing what your doing

Rating:

4.0

Price seemed high .

Rating:

1.0

My belongings were covered in Vernon poop

Rating:

5.0

The manager and Carlos where very helpful and very friendly thank you to both of you

Rating:

5.0

Keep up the GREAT work Carlos. Thank you, again for everything!

Rating:

1.0

Had rat dropping all over my boxes

Rating:

5.0

The staff was beyond professional. Always friendly, helpful. Just over all a great place,staff location etc. Thank you

Rating:

5.0

Carlos was great he helped us put the ramp into the storage area and that was really helpful and made our move smoother

Rating:

5.0

Very secure and clean facility. Furniture was left for over a year and had no damage/dust at all. Great experience.

Rating:

5.0

Good

Rating:

5.0

All of their associates were very friendly and accommodating. Exceptional service and I’d recommend them always.

Rating:

5.0

I moved in online and did not find my room but Carlos was amazing he ensure I got the best service possible and walk me through the faclity.

Rating:

1.0

Not looking forward to coming back to this storage unit. Inside the units looks like hotels from a stereotypical hotel in a third world country. Staff was friendly the hallways were cleaned. The walls inside the lockers need renovation.

Rating:

1.0

I am truly frustrated and disappointed with my experience at your storage facility. Everything was fine until I went to remove my items from the storage room because I was oblivious to the fact that your facility is infested with rodents. For the amount of money your customers paid you should have an exterminator on contract. There was mice droppings all over my storage room. On top of the boxes and underneath all over the floor. I had to step in it to get my stuff.Two and half dead mice on the floor. A half because one was missing a head. One of my boxes was eaten through. Once home I discovered nothing but mice droppings and a dead mouse in the box. I haven’t gone through my other boxes yet but I cringe to think about what I will discover. It is disgusting. I had to throw things away because it is unsanitary. Your storage is unsanitary, disgusting and a health hazard. You are collecting people’s money to but rat poison everywhere and that is not fixing the issue.

Rating:

4.0

The transition went well. Had a little trouble getting my lock on. However, I made success with it.

Rating:

5.0

Staff was always helpful and very nice to me ! My storage unit fit everything i needed and it was not a hassle to move out as well. I recommend this storage unit to ALL !

Rating:

5.0

I would like to say thank you, and God bless

Rating:

5.0

Carlos was very helpful in helping me choose a unit by showing me a few and help me visually understand the sizes of the units.

Rating:

3.0

Great people working when I went in, just so expensive and don’t really give deals.

Rating:

4.0

Very good staff friendly n helpful

Rating:

5.0

I am moving and it was very close to my home and very easy to access.

Rating:

5.0

Brittni, Steve, Ray and everyone else at this facility were professional, friendly and went above and beyond what was expected. Thank you!

Rating:

5.0

Carlos was extremely helpful and accommodating. I have owned many storage units before, and this was the most friendly and professional experience I have had thus far.

Rating:

5.0

Stephen and Carlos were very professional and very attentive to my needs and I am grateful for their help.

Rating:

5.0

Carlos was amazing to work with

Rating:

4.0

Staff was extremely helpful, and courteous.

Rating:

5.0

Carlos was amazing!! he was helping me getting my storage and helping two other customers at the same time this the first uhaul representative that I notice is capable of multitask

Rating:

1.0

There is a big rat problem that needs to be more addressed. Those traps are not working. There is a terrible smell. The staff make this facility enjoyable.

Rating:

4.0

Cost to much

Rating:

4.0

Excellent service provide by Anthony

Rating:

5.0

Steve was great quick and easy process.

Rating:

1.0

The warehouse itself is dirty as ever! The units are dirty and run down. No light. Hard to get your items in. No elevators. The employee who checked me in was friendly but didn’t walk me to the unit or explain where it was. Very cumbersome to get my things in to the lower level. I would not recommend this facility and definitely wouldn’t have rented here if I knew I wasn’t on the street level.

Rating:

4.0

I have nothing bad to say. 1 thing

Rating:

5.0

I was very impressed by Carlos what a multitasker!!! He was helping me with the storage while helping another worker with a computer issue… very professional thanks

Rating:

1.0

We did not use the storage needed to cancel

Rating:

5.0

Definitely will come back if need I need storage, Carlos was amazing thank you!!

Rating:

5.0

Thank you for being very helpful & understanding!

Rating:

1.0

Uhaul keeps taking Mthly. Payment out of my Account and incurred o/d fee in my account. We had a frozen pipe burst in our Apt. in December, we had exhausted our savings for Uhaul trucks, storage, hotels, etc. So, to be paying after we closed our transactions and moved our stuffs out of Uhaul storage is traumatic to this customer who is financially stressed already! Unhappy Customer in Waterbury Patricia Chambers (203)565-0361

Rating:

4.0

Please fix the belts

Rating:

5.0

Good service I recommend it to everyone

Rating:

5.0

Thank you.

Rating:

5.0

Very nice staff

Rating:

1.0

Filled with mice found so much mouse s hit all over my stuff DISGUSTING

Rating:

3.0

staff was nice but unfortunately I was overcharged when I canceled my storage because one of them employees forgot to close out my storage account so I was charged $132 when I wasn't supposed to. And my other complaint was that is so infested with rats that my storage was completely full or rat feces and it was all over one of my rugs.

Rating:

5.0

I rented at the Meriden store and I have to give my thanks and appreciation to the staff especially Carlos Thank you guys 😊

Rating:

5.0

Carlos was very nice and he explained everything with patience. I would use again.

Rating:

2.0

Mucha mierda de (Raton) y mi furniture's estaba llena de ella por esa razon cancele el arendamiento y me fui para otro storage Mantengan un buen Pest control

Rating:

5.0

Carlos was great. Answered all my questions, and did a great job helping me decide what storage space to rent. Thanks.

Rating:

5.0

I was attended by Carlos. He was amazing and extremely helpful! He made everything so much more easy than I thought.

Rating:

3.0

I had rat feces all over my furniture, storage containers. I was extremely upset that it stuck to my belongs and had to get rid of some of my items. The rate I was being charged monthly should not have included rat feces. The amount of feces that was on my belongings told that this storage facility is highly invested.

Rating:

5.0

The staff is amazing at this location Brittany,,Carlos and Steve are some of the nicest people I have ever met...will definitely be back

Rating:

4.0

Gracias por todo

Rating:

3.0

I advised the representatives not to charge me the extra insurance fee as they said it was optional. However, they still charged me for it

Rating:

5.0

Carlos is an asset to your company. Every encounter with him was always pleasant , professional and friendly.

Rating:

2.0

Manager kept saying we were over do on our unit when March was free then he sent us a letter we owe $ when I have a letter when payment was due that's why I cleaned out my things early and ramp going out to dock was awefull you can't afford to fix this .. very poorly

Rating:

5.0

The representative very helpful that’s what I call excellent excellent excellent customer service help me out a lot I appreciate that thank you very much

Rating:

5.0

Great service and affordable price, thanks Carlos, he made the process so smooth!

Rating:

5.0

The customer service was very friendly and cooperative they gave the closest thing they had so it was excellent Thank you for your time hope to see then again

Rating:

5.0

Very friendly people and helpful. Carlos is great to deal with, very professional and pleasant, talked to him about my condition and he found me a room close to the entrance

Rating:

5.0

Thank you for doing over and beyond helping me with my storage/moving. Trucks are very clean. Wondering staff.

Rating:

5.0

Carlos was very helpful during move in process.

Rating:

5.0

I had spoke with the Carlos and the manager Brittni. They both understood my situation and at the end, I was very satisfied and happy. I will recommend my friends and family to have storage at the location.

Rating:

5.0

Staff was great and very helpful! Always attentive and professional

Rating:

4.0

Conveyer belt needs some fixing over turned every box I sent down it some of my clothes were ruined

Rating:

5.0

Muy buena atención .muy amables

Rating:

1.0

I had expensive items stolen from my storage unit. At one point it was put up for auction and I never received a notice by mail or email. We had financial issues because I had heart surgery then my fiancé became very sick. Never once offered to waive any fees and I don’t know any place that charges you a late fee more than once a month. You do it 2 or 3 times a month.

Rating:

5.0

They just need more carts for customers and their heavy items.

Rating:

5.0

They are always there to help me. There very friendly n organized.

Rating:

2.0

This was the worst experience ever my storage unit had a mouse infestation resulting in my belongings full of mouse droppings and when it was brought to their attention they assured me it would be cleaned out and when I went back nothing was done and I found my belongings in disarray I would never use uhaul again for storage and I would never ever recommend any one to do so either

Rating:

5.0

I work 9-5 by the time I get there it’s closed I always have about 30 minutes to store anything or take anything out that’s my only problem

Rating:

5.0

The staff was really helpful and caring. They are amazing people and with a good heart. Would go there for future moving or storage.

Rating:

5.0

Love uhaul of Waterbury

Rating:

3.0

I had furniture and clothes that got damaged due to some water leak in the basement.

Rating:

5.0

The Administration and Personnel were both professional and customer-friendly.

Rating:

5.0

I had the pleasure of being assisted by 2 wonderful men (Carlos & Thomas) I don’t know their last names but it is ok. They was remarkable with helping me and accommodating me with my needs. I been a customer for a lot of years and never was my experience as pleasant as it was with these young men. They knew my story and work with me as I was experiencing a tough time I believe they should be noticed for their excellence in customer service.

Rating:

5.0

This experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.

Rating:

3.0

There was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend this

Rating:

1.0

You guys sucks

Rating:

5.0

Everything was good.

Rating:

2.0

Unhelpful

Rating:

5.0

I had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility

Rating:

5.0

The staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!

Rating:

4.0

Manager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.

Rating:

5.0

Always a clean safe and pleasant experience with this branch.

Rating:

1.0

Absolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the space

Rating:

5.0

This place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.

Rating:

5.0

I’m happy with the service

Rating:

3.0

If the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.

Rating:

5.0

Thankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘

Rating:

5.0

The customer service was excellent. The U-hall employee were extremely helpful and professional.

Rating:

5.0

I had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.

Rating:

5.0

Everyone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.