Customer Reviews for U-Haul Moving & Storage of Waterfalls

Rating:

1.0

Overcharged on mileage I didn't drive. Guess that's on me for not taking pictures of the odometer, still unfortunate to pay for 70 additional miles that I did not drive. After being put on hold and calling back, I explained the situation to an associate who hung up on me when we came to an impasse.

Rating:

5.0

Everything went very well

Rating:

3.0

I never received equipment I paid for

Rating:

2.0

I called to make the reservation for a truck and trailer to pull my pick up, spent an hour on the phone making sure it was right. I get there they tell me to take the U-Haul without the trailer to load and come back to hitch my pickup, they then inform me my pickup won't fit and tell me I have to drive 27 miles to get the right trailer, which I couldn't do as I was on a schedule and wasn't expecting this error. Now I have to find a carrier by today somehow to tow my pickup. And it's going to cost me $400. And to top it all off I was charged for the trailer, very bad business

Rating:

5.0

The counter person was very helpful. The truck itself had some issues during the drive. It was inoperable but seemed like it was due for a tune up.

Rating:

5.0

Whichever guy it was that got me checked in was fantastic

Rating:

5.0

Thank you

Rating:

5.0

Alex was the person that helped me. He was very helpful and polite.

Rating:

3.0

I ordered and was charged for furniture pads and never received them. The whole mobile check in is a joke, it takes longer than going inside. In the future I will be looking to use another company to rent from.

Rating:

3.0

When I arrived to get the truck the guy gave me all my paperwork I paid whatever he gave me a map and pointed out where the truck was in the parking lot mind you it was freezing outside and I had never been there before I went outside walking around in the silly looking for a truck in the freezing cold couldn't find it anywhere went back in told him he said I'll go get it he goes out for a while comes back in says here I got to switch your truck so I guess the truck I was looking for wasn't even out there and then he pulled up a truck the truck did not match up with the paperwork he had gave me for license plates and all that because it was a different truck so then I asked him so how do I do this it's not going to match up and they said oh it'll be fine

Rating:

3.0

N/A

Rating:

5.0

The customer service was amazing. The truck was bumpy as hell and I might need a chiropractor adjustment but it is what it is.

Rating:

1.0

The representative that waited on us was very upset that we showed up early to pick up the trailer. We told him we could come back at that time and he said no he would do it at that time. He had a horrible attitude and terrible customer service.

Rating:

3.0

Look at the comments about Waterloo

Rating:

5.0

Top of the line Customer Service. !!!

Rating:

4.0

Communication was behind at times but eventually the issue was handled accordingly.

Rating:

5.0

Great people everytime I rent thanks for everything

Rating:

5.0

Good Service.

Rating:

5.0

5 units were waiting to be checked in and went back later with no waiting

Rating:

5.0

Great service, super easy! Van was very clean and nice!

Rating:

5.0

Ritchie was amazing and so helpful 10/10

Rating:

5.0

It was very convenient the location was open on Thanksgiving.

Rating:

5.0

Very kind service even explained a misunderstanding on my part. Thank you to the staff who helped us with our moving needs!

Rating:

3.0

Quote vs actual price difference if only $10.00.

Rating:

2.0

Staff was not knowledgeable, not very friendly, didn't want to move another vehicle parked in front of it. Had to be asked a couple times, rude, attitude.

Rating:

4.0

The internet wasn't available to post / reply to their text / url. Except for my Driver's license. A.I. Unavailable to upload my experience. The vehicle's condition: . The license plate, The clean vehicle. & still is clean. Nothing else to report!

Rating:

5.0

Everyone at this location are just amazing from the owner to all the employees I’ve never had a bad experience. I highly recommend

Rating:

4.0

Was told the gas gauge was at 1/4. It was actually at 1/8. I took a picture of it. The associate that check me in noted that information but seen I had only put 9 miles on the truck. And the issue was resolved. She was a great help.

Rating:

5.0

Staff was very friendly and professional. Quick pickup and return. Will do business with again. 2 Thumbs Up!

Rating:

5.0

Everything was great they helped me and asked me was everything okay

Rating:

5.0

Jennifer was very helpful

Rating:

3.0

The employees here just seemed a little more irriitated and didnt really seem to want to help much there was too much attitude in the air, they were alot more helpful on the phone then when in person

Rating:

3.0

I always rent from this location, it’s the only one we have close to me. The people are nice, and very helpful. The truck I used yesterday, although clean, the drivers side sun visor was not in safe working order. As soon as I hit a bump in the road, the visor swung down, hit my forehead (I am only 5’3” and have to have the seat up as far as it will go) and if I couldn’t move it to the side would have had to hold it up while I drove. I let staff know when I returned the truck, they said they knew it was broken… what??

Rating:

5.0

Was good .thx

Rating:

1.0

After i returned the equipment (and parked it in a tricky spot for the employee because she couldn't do it) I was billed for an additional three days of use without notice. When I called to inquire, the employee i spoke with ridiculed me and hung up on me. I asked why I was billed, he said he didn't know and asked if I wanted him to lie to him about the reason, then hung up on me. I was later able to get a refund from the call center. So 10/10 if you're looking for a company that will steal your money and then mock you about it.

Rating:

5.0

No cruise control and that would have been nice to know. Radio was terrible and stations had to be extremely close.

Rating:

5.0

Great service

Rating:

5.0

The experience was great. The two people I spoke with were both friendly and professional. Picking up and returning the truck was quick and easy. The truck was clean and ready to go when I picked it up.

Rating:

5.0

Outstanding service!!!

Rating:

5.0

You can't improve perfection! You've all the supplies I needed to move efficiently. Wysiwyg, Caveat Empter!! Keep doing what you do.

Rating:

4.0

The guy always wearing the hoodie was rude!!! Jk. Personnel was very helpful, I had no reservation and went in and assisted me very quick and friendly. Jose Rodriguez from Washington state..

Rating:

2.0

I was never called about my upgrade. Never called to confirm equipment and forced to drive a 26' U-Haul with a auto transport over 1100 miles. Forced to spend more money on gas and deal with the added stress of driving a 35'+ vehicle Originally requested a 15' with auto transport.

Rating:

5.0

Great Service

Rating:

5.0

Easy drop off , good location.

Rating:

5.0

The gentleman that helped me was great

Rating:

5.0

Went very quickly, even though they were busy. Friendly respectful, professional.

Rating:

4.0

No suggestions

Rating:

4.0

Checking in online is a complete waste of time. You still have to wait in line for an associate and fill out the exact same information. The associate has to hook up and inspect the trailer. I assumed this would not be necessary.

Rating:

1.0

Trailer never checked back in was charged for several days I did not use it. I did get my money back but should not have had to call if people would do there jobs

Rating:

5.0

🌟🌟🌟🌟🌟🌟

Rating:

1.0

I called two managers and received no phone calls back in the two days I’ve been waiting. I called before moving out to let them know and left it clean and they still charged my account after moving out. Now it’s been days I’ve called numerous ppl including corporate which apparently can’t do anything it’s got a be the store to sign you out of the unit but how if they never answer the phone. Am I to drive hours to that facility? Never will use U-Haul again after this. Watch your accounts everyone.

Rating:

5.0

Well maintenanced, clean, friendly staff, manager introduced himself, and gave me a tour on the day of when I rented my storage unit.

Rating:

5.0

There is nothing wrong with the company or employees. The problem I have is I have been paying for a storage unit that has majority of someone else's stuff that has not came to claim it after giving him way too much time to claim and I am willing to let go of everything and wipe hands free. Thank you for allowing me to use your facility.

Rating:

1.0

I got signed up for a storage unit. They had issues getting into the units. But when I came with a load of stuff, they said its down still and I had no access to my unit! A week and a half or more later and still not fixed? This is completely unprofessional. I reported this to corporate. Had I had stuff in there, I would have called the police and reported theft. What a dive of a uhaul. This location should be shut down. They are unprofessional. The lady said oh well, I can't help you get in, come back and try again later. Um, yeah no. Your keypad wont let people into their storage units that cost 100 bucks a month, fix it. Don't tell them oh well and brush customers off. Avoid Waterloo Iowa location. I have had great luck at other locations and have moved a lot.

Rating:

5.0

Thank you for your patience 😊

Rating:

3.0

Very expensive

Rating:

1.0

I rented over 12 months. Over 90% of my belongings were damaged because of unfixed water leaks and then this last month animal fecess and pee all over my belongings. Definitely don't recommend storing anything great. Personnel at the location or services are not the issue. They worked with me as best they could, was just getting run around about who to talk to about fixing the leaks. Never got fixed. It's the outside storage - don't rent those units out KNOWING there is water leaks until it gets fixed.

Rating:

5.0

Staff was very kind and helpfull.

Rating:

5.0

Very helpful! Love this location and highly recommend!

Rating:

5.0

Their staff was very helpful. The storage is very clean. This is the second time I have used this facility for short time storage. I would recommend this facility to anyone needing extra storage space.

Rating:

1.0

I had many paintings I stored in my unit and had placed them up of the floor in the space at the farthest end from the door. When I went to get my belongings I could only get the door partially open due to some damage to the door since i had put my belongings in. When i got close to the end I started noticing some boxes were wet and moldy. The water was coming in from the farthest point and had gotten all my paintings wet and ruined. I was asked if I had bought the insurance which I thought was more for theft. I'm out several thousand dollars because of what I feel is something that should have been caught before I rented the unit. Will not suggest uhaul to anyone.

Rating:

5.0

Very nice experience

Rating:

2.0

I don't appreciate getting a storage space NOT big enough for all my things and I got a 15 inch truck! And because I was not given a big enough storage it took me a long time to figure out what I could get in there and how to put it in there! Because I'm moving out of town I have to get rid of a lot of stuff...I have nowhere to put the rest 😢 I've never had this problem before with this company until now.

Rating:

5.0

Brandon at University store was amazing. Very friendly, helpful and wonderful. I will continue to use this facility. It was fast and I was in and out.

Rating:

5.0

The service was great all my needs were met all out great location never a dull moment and they have humor .

Rating:

5.0

I appreciate being a vaule customer up until 10-04-21 Thanks to u-haul services.

Rating:

5.0

These people go above and beyond getting your moving and storage needs met their awesome .So when they get busy and backed up just be patient everybody wants to move fast and say their slow no!!you have no patients ! Be compliant because everyone is going to get the service they want and leave ready to travel compliments of u haul.

Rating:

4.0

The only bad thing about this location is they are always so busy you can't get anybody to help you. They don't answer the phones, and you stand in line for a very long time.

Rating:

5.0

Personnel is very friendly and helpful

Rating:

5.0

They were all AWESOME !!

Rating:

5.0

You really do need to replace the person door at the back of the climate controlled storage area. That doorknob sticks and is tricky to use.

Rating:

5.0

I have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.

Rating:

5.0

I was very impressed

Rating:

5.0

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

Rating:

5.0

It was my first time ever renting a unit and u-haul made it an EXCELLENT experience THANKS

Rating:

5.0

The staff was very helpful and very professional not only to me but to those that came and went. I would like to give them your highest rating in your reviews.