Customer Reviews for U-Haul Moving & Storage of West End Montgomery

Rating:

1.0

My experience was poor because U Haul rented me e vehicle for pick up at a location that was closed for the weekend. We drove from Atlanta to Montgomery with reservations for a truck to clean a relative's house. It was not close to their house, but it was the only truck available in the city that weekend. I called U Haul and told them I was running a little late. They said "No Problem". No one ever told us that the Mobile Hwy U Haul location was closed on weekends. When we arrived the lot was completely empty. No one was there. No cars, no people, no birds....nothing. This was not what we wanted to see, having driven 2 hours to pick up our truck. We called U Haul, waited on hold forever, and eventually talked to the store Manager. He agreed to come to the store, open it and check out a truck to us. Several hours later, we had our reserved truck. The ordeal was a complete hassle. I even had to put air in the tires. HELLO . . . DO NOT RENT VEHICLES FOR CUTOMERS TO PICK UP AT LOCATIONS THAT ARE NOT OPEN FOR BUSINESS !!!

Rating:

1.0

There was no drop box to leave the key. I had to return to location the next morning to drop off key and employees were late for work.

Rating:

1.0

Staff has good and bad people, but the bad people overshadow with their own personal agenda

Rating:

3.0

Business hours stated 7am. Business was closed.

Rating:

2.0

The GM Brandon Hunter was unresponsive to emails or phone calls. You call the local # and it goes straight to automated phone for main company. Also Mr. Hunter does not check his records correctly and sends bills to people that are no longer using facilities storage units. Unprofessional!!!! There was no one managing actual U-Haul location. Was told by other location they could not get anyone hired there to stay so for the 2+years I was there NO was even onsite to see and correct issues. Some buildings were drove thru or destroyed and open with peoples possessions open and scattered on property. I lost 3 mattresses and leather furniture from a leak from ceiling that caused mold and mildew. I paid for insurance. I had to buy new furniture to replace what was damaged. The claims department only wanted to give $,1,000 total. I had insurance for $5,000 for both Facilities I had. And out of a $10,000 insurance policy they paid $1,000. No one even went out to facility to see damages or how bad the storage units were and the damage. This facility has made me realize I WILL NEVER USE THEIR STORAGE AGAIN!

Rating:

5.0

Nice people

Rating:

1.0

The entire building and lot are far below standards. The lot is completely uneven. The downstairs floor of the storage unit section has such a low height clearance that a person of 5’6” would likely hit their head. The ramp to the second floor is severely uneven, as is the plywood floor inside the building. Everything at this facility is in such a poor state that it is a health hazard to enter any part of the building other than the store area.

Rating:

3.0

The drop box for the keys were missing. Even messaged the after-hours number and no contact. Had to call U-Haul to figure it out. Still on phone call with uhaul waiting to see what to do next.

Rating:

1.0

Brandon, the manager of this location is HORRIBLE! He would NEVER return my phone calls. I live in Georgia and I had to have my Mom who lives in Alabama to go track him down. When both me and my Mom called U-Haul yesterday to end my contract. Not one representative could get in touch with him. After a few hours and several call and complaints he finally called me back. When I began to to tell him how unhappy I was with him, HE HUNG UP IN MY FACE!

Rating:

1.0

My reservation was at another location and was moved to this one WITHOUT CHECKING WITH ME FIRST!! Then to get there and the location was NOT EVEN OPEN I had to wait 45 min after my time to receive a truck! And didn’t get anything for the inconvenience!!!!! NOT EVEN A SORRY

Rating:

1.0

Customer service and keeping promises made by management staff

Rating:

2.0

Have someone present at the times that it is supposed to be open. Don't overcharge people for insurance when it was quoted at one price and final charge another

Rating:

1.0

Be open leave a drop off box or something

Rating:

5.0

Veronica had the best customer service

Rating:

1.0

No one was in the store doing store hours

Rating:

1.0

The vehicles were poorly serviced.

Rating:

5.0

It was closed

Rating:

5.0

Great customer service employee went above and beyond the Call of Duty. Keep up the good work continue giving great customer service

Rating:

5.0

Received call 2 days before reservation to confirm 20' truck and dolly. When arriving for scheduled pick up, I was told there was not a dolly available. I then had to go to another location (Montgomery Woodmere) to rent a dolly and it was not properly added to my reservation nor a new one created just for the dolly. This made the drop off a little difficult and was a little inconvenient being told I had a dolly reserved but then one was not actually available.

Rating:

4.0

Thanks to Joe.

Rating:

1.0

I apologize for the answers but its true,and I never did get my deposit back, the clerk lied to me and said he'd send the check in the mail and its been almost a month now and it never came...Test your workers and visit each spot with a problem and see how its handled you can keep the deposit in don't care!!have a good day..

Rating:

5.0

All the staff that I have encountered were very very nice and knowledgeable and helpful thank you all so much

Rating:

5.0

The associate who checked me in and helped me hook up.my car hauler was Excellent. He made my experience go so well.

Rating:

5.0

Friendly and courteous staff

Rating:

5.0

The representative at the Uhaul location (Joe) was very helpful. He was extremely considerate with helping me with returning the truck and auto transport trailer. Although I came in shortly before closing he ensured I was taken care of with the storage unit. I really enjoy this location.

Rating:

5.0

This is in a very poor section of town and some of the activity I saw in the area made me uncertain about my safety at this location. I definitely would not be in this area after dark.

Rating:

5.0

Employee quite knowledgeable.. great experience

Rating:

4.0

Love using u haul

Rating:

5.0

Love this location.. very nice

Rating:

5.0

Brandon was very nice and has great customer service skills.

Rating:

3.0

The truck return experience was awful! I wasn’t able to return the truck through the site because it kept saying the mileage was lower than it was when I first received the truck.. I was at the haul place for at least 3 hours. The Customerservice was ridiculous! I was on the phone for 45 minutes and had to hang up because no one answered.. It start storming and I got wet up!

Rating:

1.0

Hire better employees

Rating:

5.0

Excellent customer service !

Rating:

5.0

Best service arround and friendly staff and very fast service.

Rating:

3.0

Better customer service and explanation when renting a u-haul and act like you care about your job and customer s

Rating:

3.0

Don't split the rental locations, or have the customer do the work to figure out where pick up and drop off locations are. Additionally, the location of the rental van was in an old motel with no power. I did not feel safe, nor would I send my wife there alone. Worst rental experience I've had with the company. The AT pick up was fine, and about how I expected it to be. The staff was helpful and understanding.

Rating:

1.0

Bad customer service

Rating:

5.0

✅✅✅✅✅

Rating:

1.0

Below poor. My things were damaged and stolen from the unit and I still have not received any compensation.

Rating:

5.0

No issues to report!! Very happy.

Rating:

5.0

The store manager, Joe was a huge help to my daughter and I. The store was clean, organized and even the bathroom was spotless. I can't just how much I appreciate the patience and assistance Joe gave. He truly went above and beyond to ensure our rental experience was painless and perfect! Thank you for employing such awesome individuals!!

Rating:

4.0

April was great at the storage facility. There were some computer access issues but she cheerfully helped get everything corrected. Our one way truck rental was good. The truck was clean, new and only could have used new wiper blades. It was a pleasant rental experience at pickup and drop off.

Rating:

1.0

Rental was not properly prepared. Furniture dolly was not available, had to go to another location to get, which added extra miles to my Rental. Office was NOT open during amended hours stated on Door. I set up rental for in person rental and return. No one was available to return and I had no instructions on how to return, until after the fact. No one was available via telephone to help either.

Rating:

3.0

When a customer reserve a vehicle have that vehicle. Thats was the 3rd time I reserved a truck and when it was time to pick up it wasn’t available and I had to choose something else. Other than that it was ok

Rating:

5.0

Great customer service

Rating:

3.0

the air conditioner was not working in the 26 ft truck that I rented. I would have thought that some discount would have been offered. I rented it for 24 hrs and returned it after 6 hrs. The cab was very hot. The employee verified that the a/c was blowing warm air at the time I returned it.

Rating:

5.0

Helpful, courteous, and fast. In and out in less than 10 minutes.

Rating:

3.0

It was very clean and customer service was great..

Rating:

5.0

N/A

Rating:

3.0

I was over charged but with no hassle refunded my money back and got an apology for there mistake.

Rating:

5.0

Great service and very quick

Rating:

5.0

Not much it's already a well oiled operation

Rating:

5.0

Free Donuts, 😃 Just kidding, personal was very informative,

Rating:

1.0

We got screwed on a bad tow hook and a bad trailer tow hook which lead to my truck and car being damaged. The worst part about it y’all still want us to pay for damages to your trailer when it was defective from the start. Thankyou!

Rating:

3.0

Our Church rents a vehicle weekly. The checking out process takes more than 30mins. The credit card processing machine is unavailable for transactions. Can you provide faster service to customers that routinely utilize your services?

Rating:

1.0

Friendly service, but took 3 hours for a simple hitch install. 1hour in mechanic had to call in another tech to come from another location, as it seemed he was unfamiliar with what to do. Got the hitch installed, then could still not complete the installation of the ball joint. Had to have yet another tech finish. Onsite mechanic needs more training. Went there for convenience but was more inconvenient if anything.

Rating:

5.0

Everything was good

Rating:

4.0

this time when it rain it got into the top part in the inside of the Uhaul.

Rating:

5.0

Kevin and Lisa were great to work with.

Rating:

5.0

Great staff. Great service.

Rating:

5.0

Quick in and out. Fast pleasant service.

Rating:

5.0

New credit card machines, kept having issues.

Rating:

5.0

🤩🤩🤩

Rating:

5.0

I rent weekly. There should be a shorter check out time.

Rating:

5.0

Very nice and professional General manager. He made sure everything was good. Best U-haul service ever! 🙂

Rating:

4.0

The office staff was superb

Rating:

5.0

good experience

Rating:

4.0

Cleaning, vans wash down and rinse mats.

Rating:

5.0

Easy and painless experience

Rating:

5.0

Justin is such a sweetie very professional and has a heart of gold !!!

Rating:

1.0

I'm disabled and having to push my belongings up a step ramp was trying. The facility needs an elevator!!!

Rating:

3.0

No comment

Rating:

4.0

It should be 24 hr access without needing to request it but other than that awesome place

Rating:

5.0

The customer service was wonderful and professional. Great attitude, he greeted us with kindness and handled all of our needs in a fast and orderly manner. Thank you so much 😊

Rating:

5.0

There was wonderful staff. Justin was extremely helpful, kind, knowledgeable, courteous and easy to talk. Was always willing to help me. Was easy to pay my bill over the phone.

Rating:

5.0

The staff very friendly and courteous.

Rating:

5.0

Justin is one of the most professional and exceptional people that I have met.

Rating:

5.0

Uhaul is an awesome company and they care about thier costumers out there on the road

Rating:

5.0

I had a small hiccup with 24 hour access but it was quickly resolved Great customer service quick and courteous response from the G.M.

Rating:

5.0

Excellent services

Rating:

5.0

I traveled for a very long time and when I got to the uhual the people and the mgr where so helpful and patient with me and above and behind polite

Rating:

5.0

I have been a customer for over 7 years. I appreciate the professionalism of your new manager Justin w everything. I would gladly recommend this location and will speak very highly of it. Thank U!

Rating:

5.0

Justin is a VERY hard worker and was so courteous to me and my family. We had a sudden death in the family so not in the best of spirits, but Justin was so kind that is was impossible not to smile!

Rating:

5.0

Justin was great!

Rating:

3.0

Wish you had 24 hour access