I rented a furniture dolly and 36 of the moving pads. Went in and reserved Uhaul and then went out to take pictures to verify on the Uhaul app and the front desk called to remind me to wait and get the furniture dolly and pads. I am glad they called to make sure I didn’t go off without them, but since I reserved the Uhaul a week in advance I would have liked for them to have everything already loaded in back of the Uhaul so I could quickly complete reservation and then leave.
DAVID RCustomer Reviews for U-Haul Moving & Storage of West Florence
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck with 17000 miles blew up.
CATHERINE JI was charged twice & no one could explain why. Equipment was rented & returned in the same day
LAVONDA MI wish I would have gotten the person's name who helped me. She was extremely helpful and I feel like she went above and beyond. I did bring to their attention the fact that the trailer had loose lug nuts. I hope someone listened and sent that trailer for repair. It's dangerous.
ERIC SThe manager, Alyssa, went above and beyond to help me get settled! She is a great asset to your company
Theresa W | First ImpressionsFloors were nasty
WYKINA M | Overall ExperienceI enjoyed my experience with Uhaul. If I have a need in the future I would use this facility again.
Kimberly W | Overall ExperienceSome unnecessary drama amongst the staff when I made the reservation, but Ashley was great when I picked up the truck.
PAUL BMy Uhaul from South Carolina to California was excellent. However, my Uhaul delivery to the South Carolina site was terrible. I had to let my hired movers leave as the boxes did not arrive until the next day. Even though my contract stated they would arrive May 9th (and didn't) between 9am and 4pm when I called ... all day long...I was asked if I called to schedule them. Why, as a customer, would I think I needed to make a phone call to a local deliverer? Why wasn't this built into the system. The hub, the manager in charge, myself, and all the other people I talked to could not reach a live person at the actual dispatch in Florence, SC. The call would keep sending me to the 800 - generic access, who would then transfer the call back to the non-answering dispatch. In the country, SC, there is limited access, cell service and available help. This was so stressful. I don't think I will ever use or recommend this service to anyone I know. Lisa Dix
Lisa DThank you guys for all of your help
BARBARA H | Overall ExperienceEverything was fine…no suggestions for improvement
MARY SAlisha was the savior of our vacation! We lost an axle on our trailer on the way to Disney from VA and after a very short search, Alisha was able to find what we needed to continue on our trip. Everything went very well and her assistance was very much appreciated! A shout out to Thomas as well who helped us on the phone to make the reservation.
Tracey BEveryone at this Uhual location was great to work with and I would highly recommend them.
AUBREY BFix your customer service. I shouldn’t have to spend an hour on the phone being transferred from employee to employee to get my issues resolved.
LOUIS MNothing excellent customer service.
MIGUEL LNa
SHEILA SAlthough it was on the high priced side, everything else was great. The staff was very helpful. A great place to store your stuff.
Lewis S | Overall ExperienceYour program appears to be intact.
DONALD TI think you need some additional associates at your locations
PAUL RFriendly and helpful staff.
Isaac SAshley S is awesome.
Kenneth HThis location is very friendly and will always go out of their way to make sure everyone leaves with something. You never leave upset from this location. Alyssa has always been a wonderful young lady to deal with she is always uplifting making moving easier for everyone single person. She is a beautiful young lady with an amazing attitude for customer service
BRITTANY AThe staff was very friendly and pleasant Alyssa had a smile that just makes you smile very pleasant atmosphere to be in
LORRAINE MNo comment
Celia R | Overall ExperienceLarry Quick Florence South Carolina I am 76 years old and have been using U-Haul service for almost 50 years. My experience with this company has always been GREAT. I find their convenient locations and knowledgeable employees to be the best product for the money. My latest opportunity to deal with U-Haul was in September 2022 when I moved to Florence S.C. I needed to rent storage space for a brief time because the home we were moving into was not quite finished. I located my nearest U-Haul located at 2020 W. Evans Street managed by Alyssa Bennett. I told Alyssa my situation was to need a large enough unit to whole a 3-bedroom house. No problem, she said and quickly assigned me a unit to fit my needs, then said you know your first month is free. I really couldn’t believe my ears, I expected the unit to cost several hundred dollars, and she just told me it was free. Now I knew I was only going to need the unit for only 3 weeks at best. Sure enough 3 weeks to the day I was able to come back and empty out the unit and not owe a cent. How about that. I of course rented the truck i needed to complete my move from Alyssa and she even found me a couple of guys to help with the move. Now that’s what I call going above and beyond. At the end of my move, I wound up having some extra items I needed to store so guess who I got that extra storage from. You bet Alyssa Bennett. I have maintained an indoor storage unit now with this location for nearly 3 years and have been able to bring things in or take things out at my convenience because they have a computer-generated entry system that allows me to visit on my own schedule. I would advise anyone who needs moving or storage facilities in the Florence S.C. area to contact Alyssa Bennett the General manager at 2020 West Evans Street Florence S.C. The facility is centrally located with easy access to a large well-maintained lot with plenty of inventory of trucks, trailers and automobile haulers. Inside you will find a well-organized supply room of everything you could possibly want to move or store. You will also find a courteous staff willing to give you prompt service. Last of all you will find Alyssa Bennet one of the best managers I have ever had the pleasure of dealing with.
Larry Q | Overall ExperienceIt’s hard to say because everything was good
EDGAR MTruck was very unsafe, loose steering wheel, veering all over the road. Damaged, smelled like stale weed. Called road side assistance who said they couldn’t do anything without having somebody come inspect the truck, flat out told them the truck was unsafe to operate and that I wouldn’t be driving the truck any further. Was told that I would have to wait for an inspection person to deem it unsafe, then wait for a truck truck to pull up, and that I would be charged for the tow. Ended up just driving it my self the rest of the way back to the shop. Will never ever use another one of your trucks.
SHANNON SThe mileage on the contract vs actual mileage on truck off by 33 miles of which i am being charged for. I sent in pre-inspection photo showing the discrepancy and was still charged. I also sent in complaint on receipt and still no word on refund.
PETER PGreat store to rent equipment from. Management is great.
DETHORN GThe staff was very polite and helpful.
CATHERINE GSuper easy to work with. Had to reschedule a couple of times and they were very friendly and understanding.
JORGE OGreat experience! Have a few hiccups, but all were corrected rather quickly.
KEITH B | Overall ExperienceEveryone was friendly and polite I would definitely use this location again Only wish the little one will give me a chance
TONIA MFriendly and knowledgeable support from the staff during pickup and drop off.
WINSTON SFast, friendly, efficient.
STEVEN ZAshley was wonderf
BIANCA JVery pleasant man met me in the return line.
James ESuper friendly staff!!! 5 stars!
Cynthia PThe hand truck I reserved was not available. I needed one that evening and was forced to purchase one elsewhere. This put me behind schedule and cost me extra. This is totally unacceptable.
GREGORY DWhat a great experience the store manager is the very best.
Dal KEnsure customers are able to use your equipment safely. Address concerns when they are mentioned and not over charge the customer when your organization drops the ball in such an life threatening way.
MELODY GBrian was so helpful and efficient. He was courteous and friendly. Will definitely recommend this location to anyone needing to move. It's sales people like him that make the craziness of moving much easier.
gwen mThe staff at U-Haul are phenomenal! The only issue I had is three rest room back in the storage area was a nightmare! The toilet was up to the brim and the smell was horrendous. As far as I know, it still isn’t repaired.
MARGARET S | Overall ExperienceThe U-Haul staff is phenomenal! Always friendly and eager to help!
MARGARET SVery helpful
DAVID KI was never told in advance that I had to pay $15 for insurance which I did not want, but I was told it was mandatory when you rent a truck.
JEFFREY GIt was hard to find a truck. I went to 3 locations before I was able to rent a box truck. Ashley was a great help and took care of me.
ROBERT LGreat ease of use!
KLAUS FHad a reservation for a car hauler we I arrived they did not have what I reserved.
JOHN AThere are homeless people living in the inside units and it made me nervous to go in there alone. I have brought this to the manager of the facility and have also contacted the home office but nothing was done. Their shopping carts with their belonging are in view and I was told as long as they paid the rent they had a right to be there. I moved my things to another facility.
Dixie C | Overall ExperienceAlyssa is always super nice & helpful !
MORGAN CThe app to pick up the rental truck didn’t work… no one came to work st this particular location until a very nice lady came from another location which was 20 minutes after time to offer, no one at the National level could help me get started either which added to the frustration, not to mention I was paying someone to help me with the job I needed the truck for. But the lady who did come to open this location from the other store was great. Hope this feedback helps.
Patrick PN/A
SHAWN RGive accurate information when a customer comes through and ask certain things and then when he receives certain answers cuz when I got to my drop off location everything I was told at this location was false information.
THOMAS AEverything was great as far as service was concerned. However, the car transporter was covered with diesel soot, and anything that touched it rubbed off black.
DAMON DI don't like that a U-Haul employee took my picture, and a copy of my driver's license with her cell phone. This person has all my information in her cell phone, if my identity is compromised, this is the first thing that I am going to be reporting that this action took place at the U-Haul location. U-Haul should not be allowing employees to have client's personal information in their personal cell phone
FELIX RI signed up to self checkout the truck, but had to go inside. There seemed to be a technical glitch
PAUL SGreat service
HENRY CGreat customer service by front desk clerk.
JEREMY TWell, the location did not have the trailer that I reserved on the lot. So the representative gave me a discount. He was very apologetic because we ended up with a smaller trailer & made an extra trip to move our belongings. However, when I received the receipt it was for a different amount. The contract stated the total should be $19.44. The receipt received via email was for $29.11. So with the cost of the transaction, I AM NOT SATISFIED AT ALL! I've submitted a request (2 days ago) for the GUARANTEED $50.00 account credit if the reserved product is not in stock. Of course, no response yet as it had to be "APPROVED."
SHERILYN HTerrence was great, explained everything and made sure we knew who and where to call should things have gone away. Easy to schedule and simple to get hooked up.
DAVID WI rented a 6x12 trailer for a day for a one way. I paid $84 for what was normally a $35 dollar use. I was very disappointed to have to pay an additional $20 dollars at the return or a rental trailer. Very disappointed about that.
ERRAN JFriendly staff
MICHAEL HVery happy with the rental.
JAMES GDana B. was extremely helpful. She thoroughly went over the agreement and made sure that I understood the expectation of the rental.
ANICA BNot a thing.
ROBERT RStay the same. Very professional.
ROBERT CThe buildings were easily accessed and convenient, but overpriced for their size
Robert H | Overall ExperienceNothing, everyone was professional and nice.
REBECCA MThere were several issues with the reservation process. For one thing the license plate on the 5 x 8 trailer I rented did not match the license plate number on the confirmation email. Secondly, even though I initially made the reservation online, the return place got switched when I went to pick the trailer up. But most important, I returned the trailer a day early, but was never told that I wouldn’t get money off if I turned it in a day early. I don’t think that’s honest or fair.
LESLIE LEverything went smooth
james j | Overall ExperienceThere were too many problems with the confusion of the front desk. Too many employees that didn't know what was going on. It's a waste of time to try to engage in a conversation when repetitive rules are already set .
brenda c | Overall ExperienceI wish I knew his name. He was a young Black male with dreads who checked us in. He was so sweet and genuine. Very knowledgeable about company policies and made the transaction delightful.
TIFFANY M | First ImpressionsJust moved in and the man at the counter was great he was so helpful in getting things ready and explaining everything
james j | Online Move InI wish the storage units were larger. The cost per sq. footage is pretty high for the outdoor units. Also there was some issues with me getting the U-Boxes at first, so I switched to the normal storage unit instead. It was a little frustrating, but the staff was great and helpful.
Robert H | First ImpressionsI have issues with Uhaul EVERY TIME!
HEATHER G | Overall ExperienceVery friendly and helpful staff and great prices wouldn’t change anything about it
Kimberly W | Overall ExperienceI have been with Evan street U-Haul for the last 3 years they go above and beyond like hotel or better then hotel experience. Never have I encounter non smiling faces. It’s been plenty of times I have ask for Alyssa because she’s really my favorite lol just so I could get of her nerves (please give her a raise). Don’t let me even start of miss Erica she’s so funny (Friendddd) these ladies are great and the staff is amazing only thing please stop Amanda from calling me about a payment. I’m broke!!!!
Josephine S | Overall ExperienceVery accommodating
David S | First ImpressionsI am grading this building with an A+. Keep up the good work. Thank you. 😊
ANNIE G | Overall ExperienceNot the cleanest also no air at times. Customer service to slow at the location. Need more clerks
Herbert M | Overall ExperienceThe unit is a bit of a hop from parking but otherwise it’s great. There were no units closer that were the size we need.
Shirley I | Online Move InTerrance was phenomenal.
CHARLES J | First Impressionsit was a very clean and the staff members was very helpful and I want to thank them for their help and management team. Thank you all
LAVERNE M | Overall ExperienceThank you for the complimentary carts and mattress movers! Made things much easier.
Joshua P | Online Move InAlyssa runs a tight ship and is a credit to your company.
Jonathan B | First ImpressionsAmazing helpful staff. My experience was great, I definitely recommend this storage facility.
TEONNA J | Overall ExperienceAlyssa is always helpful and has never let me down. I continue to rent storage and vehicles from her facility exclusively due to her being there.
Christian b | First ImpressionsThe attendant Terrance was very knowledgeable and helpful with the truck rent al and storage rental.
CHEVANIQUE W | First ImpressionsClean well lit my things were secure a lot of security measures in place good place
RAQUEL G | Overall ExperienceSuper friendly staff,super helpful,organized,quick service,convenient. AAA+ I HAD A GREAT EXPERIENCE,ALL THE WAY AROUND THANK YOU!
JOHN K | Overall ExperienceI rented from Uhaul for several months and during this time Ms Alyssa and I developed a friendly friendship , she is very funny and always willing to help. She introduced my husband and I to Mr Justin who was able to help get our furniture moved. this is a prime example of who she is as a person. Always going that extra mile to help. I really appreciate her for this .
Denise J | Overall ExperienceMy overall experience at Uhaul storage center was nothing short of EXCELLENT. MS Alyssa and her staff are always there when you need them. Friendliest folks in town. I would recommend that anyone looking for their storage or moving needs visit this facility.
Denise J | Overall ExperienceI'm grateful to Uhail for the safe, clean and accessible storage it provides. This location has top-tier professionals Including manager and representatives are always welcoming, courteous and willing to assist me in any situation. Thank you for sending me this review it's not always we as customers get to shout out people doing good things in our community. I'm very grateful and feel assured my belongings are safe at Uhaul and for those kind souls providing excellent customer service. Thanks again and I hope you all have a pleasant rest of your day. Mrs. C Gittens
Cathy G | First ImpressionsI have always used uhaul. Knowing my personal items are in a locked building gives added security. I also appreciate the camera, clean, and friendly staff.
LAURA B | First ImpressionsDana was great. Professional and well informed.
STEVEN T | Overall ExperienceI definitely recommend this facility. The workers are helpful and friendly. I would make only 1 suggestion: when you change a policy, like requiring 2 swipes to get in and then again as you move in and out, post a notice or send an email. I got locked out because i didn’t have my swipe card when I went out to get something from my car. Other than that, this facility is the best I have used, and I‘ve used storage units all across the country.
JAMIE K | Overall ExperienceI thank everyone very much
Traite K | Overall ExperienceAlyssa is amazing!!!! She is the main reason I continue to do business with UHaul!!!! Her customer service skills are stellar! She is a quick thinker and always finds a win-win solution. She is great with her staff and customers. She is a rare find and a jewel!
Ayanna B | First ImpressionsHad 1 bad experience with an employee but overall had an excellent experience! Thank you Uhaul!! I appreciate yall!!
SYLEENA W | Overall ExperienceAlyssa and her team are awesome and helpful. The store is always very busy, so if you need something in there, it might take a minute, but otherwise, it was a great experience and I never worried about my stuff while it was stored there.
Nicole L | Overall ExperienceStaff was helpful and it was very clean and good lighting
Angela H | Overall ExperienceI really appreciate Ms Alyssa, she is the absolute best hands down. Excellent customer service, very kind and very humble. Such a sweet person.
Patricia J | Overall ExperienceI will definitely use U-Haul services again. Over the years I have always had a good experience with the service and equipment. Whenever something wasn't quite right it w.as promptly made right. Thank you, U-Haul, for what you do!
Trudy b | Overall ExperienceGreat service, fast and easy storage rental
Brian E | First ImpressionsThe only downside to my experience was the Move In help. I had 2 bad experiences and I would not recommend these services to anyone. The 2 teams I choose both were very unprofessional. The over-all experience with Uhal was outstanding...A Big Thank you again to Alyssa and her team for going above and beyond to make sure my move was successful. You guys ROCK!!!
BARBARA H | First ImpressionsAlyssa was very helpful and professional. I loved the experience and definitely will be tell everyone about how good customer service I have experience.
JANIE P | Overall ExperienceVery Satisfied with the customer support and knowledge of the staff.
Delores W | First ImpressionsWe used this facility for supplies, trucks, trailers, and storage while on assignments in Alabama, North Carolina, and South Carolina. All this over a 14 month period. Alyssa and her Uhaul Team were our go too for supplies and support as we relocated five times! They consistently took the stress out of moving and storage so we could focus on our work. Can't thank them enough for that! We highly recommend U-Haul Moving & Storage of West Florence to anyone looking for a full service facility.
Pastor J | Overall ExperienceYour rates are just to high! Your staff was very helpful and professional. I commend your staff for all they do. They are great!
Faye O | Overall ExperienceGood experience for 1st time using services.
James C | First ImpressionsThe door to one of my units broke, and My Husband got hurt. No one would help him and then they wanted to charge me extra for stuff without letting anybody know why. His hospital bill is over $1600.
Luella H | Overall ExperienceI made res. on your direct call line. When got to u haul location. Lady knew nothing about res . Had start all over with my info
Robert H | Overall ExperienceCounter person had no idea when gave her my reservation. So hadstart all over within Terrible waste time
Robert H | First ImpressionsGreat customer service. Will recommend you guys to anyone looking to rent a U-Haul or looking for storage. Thank y’all.
Hogan B | Overall ExperienceStaff was very friendly and helpful, just could have used additional staff members to move line a little faster.
Gloria G | First ImpressionsI was forced to pay late fees twice due to a system error and told that there was nothing that could be done. I have used storage companies in the past, this by far was the worst experience I've ever had. I will never use Uhaul again for anything other than the truck services. And I don't recommend it to anyone.
Lezette M | Overall ExperienceThe double doors that separate the halls are very hard to manage especially when going through with large items
Ashley C | Overall ExperienceAlyssa was awesome and very helpful
Paul B | Online Move InAlyssa does a fantastic job. Very knowledgeable and professional. Seems to be on top of everything going on. Very customer oriented.
RANDOLPH M | Overall ExperienceAlyssa the manager was fantastic! She has a great attitude and is super helpful.
Richard H | First ImpressionsWay way too expensive!
Jacquelyn W | Overall ExperienceThe staff was extremely helpful and friendly. I’m new to the area and the two young ladies at the front desk gave me a lot of recommendations on places to go visit.
Cassandra F | First ImpressionsWhile the staff was friendly, key information was not shared with us about accessing the facility. We were given the steps to open the storage area but the staff member neglected to inform us that the garage door was on a timer. We were there for over 30-minutes trying to figure out how to get the door to close. There was nothing listed anywhere with instructions. We called the 800 number but they were unable to help with the door, however we were given the number for the general manager.The general manager informed us that the door was on a timer. The door being on a timer was critical need to know information that we were not given! Additionally, the restrooms had a bad odor that spread throughout the storage area.
Cassandra P | First ImpressionsMoved out 5-20-23
kristy l | Overall ExperienceAlyssa has helped me on several occasions and is so knowledgeable, personable and goes above and beyond. She is great at her job.
Jennifer R | Overall ExperienceAlyssia (spellcheck) was very helpful and friendly!
Diamonique B | First ImpressionsAlyssa, Is a great manager, always helpful and professional. Great place to store my belongings.
Larry Q | First ImpressionsAlyssa was a great help.
Robert F | First ImpressionsAlyssa Bennett is a gem. You have a great employee in her. She provides old fashioned customer service and always has a smile.
Tammy M | First ImpressionsThe staff members were very helpful and friendly I would go back if need be only thing I didn’t I did not like was the late fee I thought they were too expensive otherwise I love the new uhaul service 😁
Teresa B | Overall ExperienceI was unhappy with the downfall of the cleaning info the facilities. Staff and manager is awesome. I believe just a little more housekeeping is needed.
Cynthia T | Overall ExperienceFriendly staff and well-maintained facility! They had the cleanest bathrooms I have ever seen.
Kayrn C | Overall ExperienceThe staff actually made eye-contact, spoke clearly, and smiled!!!!!!
Bistro H | First ImpressionsAlyssa and the whole team were awesome.
Alan C | Overall ExperienceThe staff was wonderful, the facility was clean. My only complaint is when I asked if this months payment would be prorated asnd reimbursed to my account, I was told no. That disappointed me with UHaul and if that is the companies policy, then no I will not recommend that someone stores their belongings here.
TAMMY W | Overall ExperienceThe manager was exceptionally helpful and quite knowledgeable of the facility.
conleen f | First ImpressionsThe facilities were exceptionally clean and secure. The staff were very helpful and I highly recommend this Uhaul storage location!
Roberta B | Online Move InI love this storage unit
Asia G | First ImpressionsManagers and staff were very helpful and friendly.
Melissa H | Overall ExperienceAlyssa went above and beyond to help us get set up in a unit right at closing. She could’ve just left and gone home and told us to come back the next day but instead she stayed late and made sure we had a unit to put our belongings in. She was so helpful and understanding and her customer service was impeccable. Thank you!
Jennifer S | Overall ExperienceThanks to Allysa and her staff for always being ready to answer questions with a smile!!!
Judy F | Overall ExperienceAlyssa was excellent. She understood our needs and concerns and was very patient with us. She was very understanding when we had to suddenly end our lease and she wore a smile the entire time. Because of her, I would definitely use this Uhaul again, if the need were to arise.
Edletha O | Overall ExperienceEveryone was pleasant and knowledgeable about their business. It was a very good experience and I will not hesitate to use UHaul of West Florence again. Thank you Alyssa and Crystal.
Jean M | Overall ExperienceDOUBLE CHARGE FOR THE LOCK. WAS TOLD IT WOULD BE REFUNDED WHEN I CALLED SEVERAL DAYS AFTER MOVE IN. BUT IT WASN'T. THE GUY AT CHECK OUT TOLD ME HE COULDN'T DO THE REFUND. AT CHECK OUT, I HAD TO WAIT FOR THE ATTENDANT TO SHOW UP AFTER 15-20 MINUTE WAIT. THE OTHER CUSTOMER WAITING CALLED ANOTHER LOCATION IN TOWN TO SEE IF SOMEONE COULD CHECK TO SEE WHERE SOMEONE WAS AT OUR LOCATION.
PAM M | Overall ExperienceThe storage units could be updated & new flooring is a must. The flooring looks terrible, inside the storage units.
Cael S | First ImpressionsMisleading service
Baretta S | Overall ExperienceI was charged but not guaranteed refund I will not refer to anyone else even though I was offer a free month it not free if I already been charged for that month
Shermiah T | Overall ExperienceI have used storage units all over the country. This was absolutely the best, including on-site amenities, cleanliness and service Head and shoulders above all others.
jamie k | Overall ExperienceThe manager and staff were extremely helpful and friendly.
Jonathan B | Overall ExperienceCrystal is awesome!
Jason M | First ImpressionsThe facility is severely understaffed. No one available to answer the phone. Staff needs training in basic operations. Too much reliance on automated phone system. You need to simplify check out and check in procedures. One person cannot handle the volume of phone calls or the volume of customers for such a large facility. You need at least 2 people on staff at that facility at at times. So what if there are periods of downtime. That’s goes with running any business. You must have the staff on hand to handle walk in traffic. I watched potential customers walk out after waiting for a long time and not bing served. One person is not enough to handle such a large facility alone. The staff was doing their best but I would not patronize this facility again. The long waits to be served, the unanswered phone calls, lack of basic knowledge by some members of the added up to a frustrating experience when the manager was not on duty. You need more training about basic operations and at least 2 people on duty at all times.
william p | Overall ExperienceThank you so very much
Gregory B | First ImpressionsThis storage facility was far above in service and helpfulness than any facility I have used in the past. Alyssa Bennett and her crew were tops in friendly hometown service. They did everything right to make my rental a great experience going out of the way many times to help make my move easier. Thanks Alyssa for all your help. I diffinatly am impressed with your professionalism.
Larry Q | Overall ExperienceAlyssa was fabulous!
Natasha L | First ImpressionsAlyssa was very professional and helpful. After a day of being overwhelmed with moving, she was very refreshing to encounter. Even in dealing with customers who were not as friendly or patient she maintained professionalism and was able to correct any situation.
Jimmi J | Online Move InAlyssa and Chrystal Went above and beyond to facilitate our special needs, as my wife is disabled. Thanks so much!!
Pastor J | First ImpressionsGreat experience with Alyssa. She was very professional, knowledgeable, and friendly. Made my experience memorable.
PRINCE C | Overall ExperienceI just loved my experience with U-Haul on Evans Street in Florence S.C. Alissa, the store manager was just TERRIFIC. She was so kind and attentive you just could not help but like her. She has great work ethics and serves as a great example to her employees. If every U-Haul has employees as Alissa and her crew, then you have a wonderful organization.
Larry Q | First ImpressionsAlyssa was extremely helpful and had full of knowledge of exactly what I needed for this move. Great personality, very pleasant and was very patient as I asked my questions. She took the time to show me the size of the truck I will need to haul my belongs as well as the size of unit I would need. Would i recommend this location? Absolutely! Actually, I have already recommended it on my social media while bragging about the outstanding customer service that I received.
Debra H | First ImpressionsCrystal Hanna was excellent
Jean M | First ImpressionsI would like to commend Alicia at this facility for the outstanding customer service, pleasant attitude and her personal handling of my physical situation. She made sure I had a storage that I didn't have that far to walk to which made a world of difference for me and made me feel special. Cudos Alicia.
cynthia W | First ImpressionsI used the location @ Evans St. Florence, SC. The staff was extremely helpful. I really enjoyed my experience there.
Denise M | First ImpressionsVery helpful and friendly!
Mozella D | First ImpressionsThank you, Alyssa, for going above and beyond. Very good experience..
Gerald L | First ImpressionsExcessive rent cost
David K | Overall ExperienceThe staff are excellent and go above and beyond when taking care of their customers.
Jonathan B | First ImpressionsThe Staff is outstanding!
Michael B | Overall ExperienceWe rented another unit aside of the first one
theresa p | First ImpressionsGuy at the front was working so hard. He was super nice
Teresa P | Overall ExperiencePricing great and location is convient
Ashley C | First ImpressionsVery good customer service.
Charles H | First ImpressionsNorm and staff do an excellent job. Have used them several times.
MACK C | Overall ExperienceVery professional nice and knowledgeable personnel very helpful men to anyone
Thomas F | First ImpressionsThese guys are super helpful.
Chris V | First ImpressionsThe entire staff is always super friendly and always goes above and beyond what is required. The facility, while not as cool as I would like, is clean and has many more amenities than any other facility I have used in the past. I have used storage businesses all over the country, so that is not a casual statement.
jamie k | First ImpressionsVery helpful and friendly.
Melissa H | First Impressions