Customer Reviews for U-Haul Moving & Storage of West Hazleton

Rating:

5.0

Everyone was very friendly and helpful..answered all my questions

Rating:

5.0

Associates were all helpful and courteous. The associate hooked up and unhooked the trailer for me. Very professional. Awesome experience!!!

Rating:

5.0

Fast and Friendly

Rating:

5.0

No complaints Everyone we dealt with was wonderful and even helped us decide on what the best rental was for our need. Could not have had a better experience. The two gentlemen on thur evening 5.8.25 where EXCELLENT and you are lucky to have them on your team.

Rating:

5.0

Above and beyond

Rating:

5.0

The gentleman that I worked with was very helpful. I wish I would have gotten his name. He could have just quickly checked me out and sent me on my way, but he didn't. He took the time to ask probing questions and measured the trailer that I reserved to make sure the furniture that I was moving fit. It would not have. I can't thank him enough. It would have been awful to drive 3 hours away with a trailer just to not fit what I needed it for. I had also never towed a trailer before and he took the time to help me get it attached and offered pointers. EXCELLENT customer service experience.

Rating:

5.0

Was excellent in everything.

Rating:

3.0

When the trailer returned, there was no room to park all the trucks in the middle.

Rating:

5.0

Super easy. Great experience.

Rating:

5.0

We will be using this facility again, shortly.

Rating:

5.0

U-Haul did a great job fixing my tow wiring! Their technicians were professional, and everything works perfectly now.

Rating:

5.0

No improvement needed. Service was fast and professional.

Rating:

5.0

Very professional

Rating:

5.0

Nice, clean facility!

Rating:

2.0

The ground is not level hills everywhere truck was leaning tvs falling overall very poor construction I would never use this facility ever

Rating:

5.0

Staff is extremely professional, accommodating and very nice.

Rating:

5.0

I have used U-Haul before, but this was the friendliest and most professional (and not intimidating) location I have ever used. I will always use this location in the future if I have to move again.

Rating:

5.0

Check out was quick and easy, so there is nothing that needs to be improved

Rating:

3.0

I'm waiting for my refund because the asociete don't have perfect knowledge how closer credit to the customer,

Rating:

5.0

No issues. Both men who helped us today were AWESOME. WOULD USE THEM ANYTIME I NEED TO HAUL SOMETHING.

Rating:

5.0

Jason was fantastic. I needed a last minute switch in truck size and he made it work for me when inventory was tough to come by. He went above and beyond for me, and I am grateful. Thank you, Jason!

Rating:

5.0

Muy bien

Rating:

5.0

No improvement necessary. Excellent customer service courteous and accommodating and provided brand new trucks with the lowest prices in the area . Uhaul is the best!! Thanks so much from a more than satisfied custstomer!

Rating:

1.0

I gave them this rating because the customer service is very bad they have a person who has a very bad attitude towards customers is a rude person

Rating:

5.0

Para mi todo fue eficiente muy satisfecho

Rating:

5.0

Have rented from this location numerous times. Always a good experience. Would definitely recommend. Thanks again Robert

Rating:

5.0

Extremely helpful and courteous.

Rating:

5.0

Excelente servicio! Muchas gracias.

Rating:

4.0

The trailer drop off area is a little congested and difficult to navigate

Rating:

5.0

Your employees were helpful an very professional. I have rented from other several places, but your emplyees here were truly the best i have dealt with.

Rating:

4.0

Just wish the trucks had backup cameras 😁

Rating:

5.0

The staff was very nice and helpful.

Rating:

1.0

Workers were rude. Never made calls back.Going through tough time as to why I had to get a storage unit in the first place. No payment plan options kept raising rates. Ridiculous late fees. Lost all my personal valuable (even if just to me) items. Very sad to lose it all. Owed over 1000 with late fees should have been like 800$ yes I was behind but 200 in late fees is crazy no payment plan options available storage unit sold in auction for 500$ so that really made me upset. I should have just went and bid on it. Had about 400$ a month ago to put towards it but they wouldn’t take it due to no payment plans.

Rating:

3.0

Good

Rating:

5.0

3rd rental in last 10 weeks...highly recommended

Rating:

5.0

I see no improvements needed your professionalism, knowledge of equipment and willingness to help to put costumers on the road safely is beyond expectations. Thank you

Rating:

5.0

Always easy to schedule, pick up is quick, hassle free from beginning to end.

Rating:

4.0

Not much they came out and helped me get my trailer hooked up properly.

Rating:

5.0

Really wonderful service I truly recomend this uhaul location

Rating:

5.0

A parking lot that is more level.

Rating:

5.0

Excellent quick service

Rating:

5.0

The best Sunday manager at the office!

Rating:

1.0

U sux

Rating:

5.0

I'm waiting for my deposit!!!

Rating:

5.0

Speedy, friendly check-in and great return. Thank you for a terrific experience.

Rating:

5.0

The two Uhaul representatives at the Hazleton location are the friendliest, most efficient, and most helpful of any uhaul location I have used. Thank you. Ben

Rating:

5.0

Great friendly service

Rating:

3.0

The truck smelled like cigarette smoke and the heat did not work, we did not realize the heat did not work until we were driving after loading the truck with our furniture. It would have been too difficult to unload and switch trucks.

Rating:

5.0

So glad you left downtown Hazleton - we site is clean and so much to offer - the employees were impeccably helpful and professional -

Rating:

5.0

This u-haul site is awesome - fast service, good equipment, knowledgeable personnel. Second time I got a truck from there and both times it was just an incredible experience. Highly recommended!

Rating:

5.0

Always happy to do buyness there thanks .

Rating:

5.0

We are happy u help.

Rating:

5.0

There should be a more clear video on how to use the mobile pick up.. mostly my fault I didn’t read and my wife didn’t pick up the phone.. it would be nice to be able to setup your emergency contact and photo before you get there.. again my fault.. after using it now I know what to do. But I got frustrated and just went in and checked out

Rating:

4.0

Cost was too high. Downspout sometimes leaked into storage space. Staff have always been pleasant and helpful.

Rating:

5.0

When a business has done its best to live up to their claims…that is called satisfactory. But, when things go “wrong” or the unexpected happens, that’s when a business really shows who they are. From my experience, I can only say that when the unexpected happened to me, I was treated fairly, courteously and beyond satisfactory! I would like to give a special shoutout to the wonderful employees who were responsible for my wonderful experience.

Rating:

4.0

Todo bien gracias por su ayuda .

Rating:

5.0

Absolutely would recommend. The staff was so friendly and helpful. Truck was comfortable and easy to drive.

Rating:

5.0

Easy process to return trailer.

Rating:

4.0

great people but the trailer lights were broke and we were hung up an hour.

Rating:

5.0

The gentleman who handlers my return was efficient and precise. In and out in 10 mins.

Rating:

5.0

I think you should check the trucks thoroughly. The truck has a wobble to it when you drive probably needs balance or an alignment. It’s dangerous to drive like that. Overall the truck didn’t give me a problem. I’ve been renting uhaul trucks for years and there hasn’t been any change to the way the truck drives. Again please service this issue before someone who is not experienced driver gets into an accident. I’ve been driving since I was 12 yrs old and was a combat driver in the marines.

Rating:

5.0

Staff was friendly and helpful got me in and out quickly.

Rating:

5.0

The staff to excellent care of us in the setup of our tow dolly rental. Would recommend them to anyone. Thank you.

Rating:

5.0

Everything was great, the guy at the desk was super nice and helpful

Rating:

5.0

N/a

Rating:

4.0

The manager Russel is amazing as is his assistant manager. They’re both wonderful, down to earth, and very helpful! I felt like family when I spoke with them.

Rating:

5.0

Staff was very helpful and very nice . We really appreciate the extra steps they took. To help us access storage.

Rating:

3.0

Manger / owner extremely, very rude!

Rating:

5.0

Great job by the female worker that took care of me. She was very helpful, sweet, kind & if I may add… gorgeous 😊

Rating:

5.0

Everyone was very helpful.

Rating:

5.0

Very helpful staff.

Rating:

5.0

Friendly staff

Rating:

5.0

Staff was very nice and helpful!

Rating:

3.0

Manager was rude to the employee and to customer. Employee was very nice and informative.

Rating:

4.0

The only thing I didn't like is the unit is not pro rated I was done with the unit on the 1/10 / 24 and did not need to be out until the 1/16/24.

Rating:

4.0

More lighting by the garage doors would be awesome especially since I did most of my moving during evening & night.

Rating:

5.0

I'm very happy with the services provided by U-Haul and Jeff was very helpful, thank you!!!

Rating:

5.0

The staff was quite friendly and had helped me with any questions I had. They have quite a bit of moving supplies options here at the 525 Susquehanna location. If you can't find what you need here to help move, then it probably doesn't exist. Lol I will be getting a moving truck soon as well.. Thank you guys.

Rating:

5.0

Great costumer service!!

Rating:

4.0

My main reason for leaving was the change in access hours to my unit. The contents of my storage were for a local nonprofit. With access hours on a Sunday only until 5pm and most Community events lasting past 5pm, I was prevented access to the storage unit. This is something for uhaul to consider in the future. It is extremely inconvenient. Staff was very polite and helpful otherwise.

Rating:

5.0

Very freindly and accomadating

Rating:

5.0

Very easy to book and pay online. Convenient location. Extremely helpful staff! Highly recommend.

Rating:

5.0

Very courteous staff

Rating:

1.0

Ya

Rating:

4.0

My only “complaint” is something not related to this unit and more or less out of UHauls control so I have nothing to really add. I’m a ditz and a total pain in the butt as a customer. I know I can be difficult but never once did any of the staff at this location make me feel like I was being difficult. They’re all great and I will continue to both use and refer your services.

Rating:

4.0

I paid a few day ahead of pay date and then moved out on the pay date and now I can't get my money refunded so I just payed you for a month extra ..

Rating:

4.0

Was a client for a few years. Always got questions answered and staff were always helpful. Thankyou

Rating:

5.0

Thanks Russell very helpful and knowledgeable

Rating:

5.0

Russ and his staff were always helpful and courteous to do business with, professionals in every way. Really refreshing in a world where customer service is almost non-existent today. Don’t hesitate to use any of there services, they go above and beyond to accommodate your needs. Thank you guys for everything.

Rating:

3.0

I’m a little surprised I couldn’t have a prorated rent for my last month it’s a little expensive paying full price for a week and half

Rating:

3.0

I’ve never been treated more poorly by a customer service representative. I asked a question and was made to feel like I was an idiot. Sadly the individual waiting on me was the store’s manager. If he treats customers poorly in front of his staff, then I could only imagine that his staff will follow his lead!

Rating:

5.0

It’s the most good and clean store facility and office of Hujul I ever see 🤩

Rating:

3.0

I flew in from California and left my key at home. I was coming to get my things. They made me call a locksmith and I had to pay $175 to get my lock cut off. I think that is unprofessional and rude. I had my id so they knew it was me. I’ve had storages before and they cut my lock off. The price was great but I will never rent there again at that location!

Rating:

5.0

Very friendly and great customer service. It was fast.

Rating:

5.0

Great place to keep my stuff!

Rating:

5.0

I recommend U-Haul Storage Facility to everybody. Think ones* U-HAUL all in one ( provides,solves, facilitates. Help your self your self! . Believe me youll save time and $ . Just you and UHaul . Every ones excuses are not necessary. Just Uhual....

Rating:

5.0

Associate was friendly and knowledgeable

Rating:

5.0

The facility was clean. Security was adequate. Staff were always helpful, whether in person or on the phone.

Rating:

4.0

Thanks for being there in my time of need

Rating:

4.0

Simple, easy and secured

Rating:

3.0

The owner had a very bad attitude he has to many people needing his product and he needs an adjustment as an owner. He is a bad representative for U Haul

Rating:

1.0

When i told the worker i had mold on my things from a water leak he told me that basically i can make a claim but they most likely not going to do anything due to it being a outside storage unit . I paid for insurance for basically no reason and it makes no sense on making a claim if it goes back to him anyways and him waste my time . Never again will use Uhaul west Hazleton

Rating:

5.0

Excellent facility, friendly staff. Secure, clean, affordable.

Rating:

5.0

I got the new trainee when checking in. The process was a bit slower than the last time but he was learning. The manager training him was very kind and patient with him and super super polite to me. The staff at the location were absolutely wonderful. Will continue to chose this location for the service alone.

Rating:

5.0

They were helpful and friendly at check-in. Saw the manager on the lot as we were loading. Stopped to talk to us and make sure everything was good with our locker. Made us feel welcome. And mad eus feel like our stuff would be protected.

Rating:

5.0

Both store has very friendly and helpful stuff the one near to the mall in hazleton they are awesome they explained everything about the storage to me. Thanks a lot guys 👍🏾

Rating:

5.0

Staff was especially friendly and helpful. Facility is clean and well secured.

Rating:

5.0

Very clean professional I would recommend it

Rating:

2.0

I set everything up the day before to have an outside unit when I got there I was told that I had an inside unit and oh well there’s nothing else available and the person that took care of me was really rude and at some point even had me tearing up I had to get my daughter to come in here because he was just very ignorant

Rating:

3.0

The man working behind the desk was a bit aggressive

Rating:

5.0

Muy amable la joven que me atendió y muy profesional como se portó y muy simpática

Rating:

5.0

I only say excellent for this location and staff only.They are probably the only U-Haul I'll ever use again.Ive been to many and had horrible experiences this year with trucks,trailers,and employees.However everything I've done at this location was fast, simple,and helpful.Would definitely return.

Rating:

5.0

Not at this time

Rating:

3.0

The door’s lock was very hard to move . Also, please take care of the snow at least the one that is close to the entrance of each unit , it’s difficult to put the belongings inside the storage when big pieces of ice is blocking the entrance.

Rating:

5.0

Helpful staff. Very easy to set up.

Rating:

1.0

Facility is wide open, no gate or anything to keep anyone who isn't renting a unit out of the rented unit area. It's also not well lit, so we only went to our unit during daylight. No office staff on property any time we visited or called. When we had to do anything in person, we had to drive to the office in Hazleton. We originally had two units (c-27 and c-29), and once we consolidated down to one unit and emptied c-29, office rented out our full unit (c-27) to someone else, even though we had notified office via email that we were done renting c-29 only. We have just emptied our remaining unit yesterday, and at least three items that we have found so far have mold on them, including an antique wooden dining room table. There is apparently mold growing on one of the walls of the unit. Facility is not well plowed when it snows. Oftentimes there would be trash/debris left outside near our unit and it would still be there weeks later. At one point, the unit directly next to ours looked like it had been broken into - no lock and the sliding handle where the lock attaches was sitting on the ground in front of the unit (I called the Hazleton office to notify them of the damage on the unit next to ours). Tried to call the facility's office three times yesterday and was unable to leave a message. Each time I called, uhaul customer service center picked up and twice they dropped my call when they attempted to transfer me. This is the fourth storage unit facility that I've rented from (one in CT and two in NV previously), and this one has definitely been the worst experience I've had. Every other storage unit had gated entry via pass code and a regularly staffed office.

Rating:

1.0

The staff is rude in the office and then nobody can ever help with anything jn customer service even when you call, unbelievable .

Rating:

5.0

After a long 26 hr drive from one state to another the staff helped with as much as they did and made my life so much easier !

Rating:

5.0

Gentleman at counter was very courteous and helpful. Explained everything and made I understood the contract.

Rating:

2.0

Office personnel is so Unhelpful if you happen to get someone on the phone.. They are on top of you for payment but other than that don’t try to contact them. I informed the office and the 800 uhaul number when I was moving in advance. The date was a week before my month was over. The agent I spoke to on the 800 number said she would follow up with an email stating I was moving out to the general manager of the facility. I still got charged for the following month. Called the office many times but or course no answer ! Called the 800 number and they promised me I would have my money back in my account before 72 hours. Well guess what, still no refund! Now I have to waste more time calling my bank to dispute the charge even with all the emails and phone calls that were sent. Totally unacceptable! They have no problem charging you late fees but what about holding onto money that doesn’t belong to them? Think twice before you store here.

Rating:

3.0

I moved out in mid July. I notified them and they still send me bills. No one ever answers the phone at the local office. Thank you

Rating:

5.0

Matt was very helpful, lots of moving/storage supplies.

Rating:

4.0

Utility work on the property sometimes made it difficult to access the unit. I am sure access will be fine once the work is completed. Had water on the floor of the unit after a hard rain. Reported the rain issue and it was noted on the return paperwork.

Rating:

2.0

first year was good when the front office was open it was kept clean ,but , the second year when the front office was closed and nobody was a round people just tossed stuff they didn't want any where they wanted .

Rating:

5.0

Very nice

Rating:

2.0

Staff at the u-hual were not professionals and rude. They did not knew about the storage deals, free locks and one month free plus the one way back free truck rental.

Rating:

5.0

From my initial move, to the storage of my belongings, I simply could not have asked for a better experience from U-Haul Storage. ( : However, on Sept 26, 2020, moving out of my storage unit, was far from well. I had secured a reservation, with Hazleton U-Haul, days prior to that scheduled move out date. Also, I had indicated that my account not be charged for October's rent, being I would be moved out prior to Oct 2 ( when I would be billed monthly ). Upon arrival that morning, to pick up my moving van, I was informed that my reservation had been cancelled, therefore leaving me with no rental available. I also was given no valid explanation as to why my reservation had been cancelled/removed. Thankfully, this was resolved, despite no offered help from Hazleton staffing, as I was fortunate enough to have secured a moving van through your U-Haul Rental at Forest Hill Inn, for that same day. Your employee was a true gentlemen & went above to aid my situation. Instinct made me re-call Hazleton U-Haul that Monday, to verify that I was taken out your billing system for the month of October. Thankfully, I had called because I had not been dismissed with that scheduled " move out date. " Over the phone, I was then able to proceed with dismissing myself, before the next months rent processed, yet it was the simplicity of the matter, that had I not called, a rent fee would have reflected upon my account. Thank you for your understanding in this matter. If you have any further questions, I can be reached at (570)-956-9024.

Rating:

5.0

Great storage facility, very helpful staff. A plus.

Rating:

1.0

One of the worst experiences I’ve ever had. I reserved and paid for a unit that was locked. I’m not sure if it was rented or uhual didn’t bother taking the locks off. Rude and unhelpful staff at hazleton. They didn’t care we had a 15 ft uhaul truck full and no where to put it. I would never recommend hazleton uhaul to anyone. I have to move twice now because of this and will be using penske even though it costs more. I will say good things about uhaul customer service as they were kind and helpful as well as the general manager who called me.

Rating:

5.0

Good!

Rating:

3.0

I reserved a truck on sunday and asked for the storage unit. Staff told me that they dont work with the suquhanna Blvd. So I waste a day waiting for nothing which monday I went to the storage place and they have a sign saying to contact the u-haul in broad street. I went to the broad street one and the manager did my reservation. At the end I ended up paying 2 days for my uhual truck when I could have just used 1 day instead.

Rating:

4.0

Hello! Good service. I wish the storage was clean. It had a lot of dust, it was dirty. Best regards AL

Rating:

5.0

The storage facility in West Hazleton is amazingly clean and well maintained.

Rating:

5.0

Easy , nice.

Rating:

3.0

Overall time while renting was good.Had issue closing unit.Closed unit on 11/09 and have been receiving late notices for two months for unpaid rent due to staff miscommunication on matter.

Rating:

5.0

Professionalism to the highest extent. Caring is such an old idea, yet U-Haul Storage made it seem brand new!

Rating:

5.0

No problems. Room was clean. Drive right up, drop it off. Great

Rating:

5.0

Very pleased. Clean unit. Staff friendly.

Rating:

5.0

No complaints

Rating:

5.0

Great customer service

Rating:

5.0

Very accommodating very helpful. John was very courteous and professional

Rating:

5.0

John is terrific and very helpful he tries to accommodate all your needs and explains everything perfectly Units r very clean

Rating:

5.0

The property manager John, is great and does an awesome job. It’s Very comforting to know that your stored items are safe.

Rating:

4.0

Friendly and helpful gentleman in the office Space is clean and lock was provided Thank you