Customer Reviews for U-Haul Moving & Storage of West Palm Beach

Rating:

5.0

The young lady that assisted me was great!

Rating:

5.0

This location hands down the best location I’ve been to and have been going too. Customer service there is on point.

Rating:

5.0

I have not received the box as yet

Rating:

5.0

Everyone there are very friendly and helpful!

Rating:

4.0

I was totally impressed with their service experience. Uhaul delivered, picked up, redelivered and picked up again the Upod when they said they would, for the price stated initially. Nice job!

Rating:

5.0

I did the reservation on line.

Rating:

5.0

Honestly - my entire experience there - from reserving to pick up and return - were all solid. I can't imagine anything I could suggest to improve, unless I start being unrealistic - I mean, I guess things could ALWAYS be better - but - in the real world, I think it went about as smoothly and easily as humanly possible...thanks!

Rating:

5.0

Great job

Rating:

4.0

The first tow dolly they hooked up had an inoperative left tail lamp/turn signal. The dolly had to be unhooked and another one was connected. This time the dolly had an issue with the right tail lamp/turn signal so again another one had to be connected. I appreciate them not trying to give me dolly with anything inop on it but it took well over 30 minutes from the time I arrived to the time I pulled away. I hope time will be reduced in the future as tomt

Rating:

5.0

Your employees are great!! Everything was so easy. Thank you!!!

Rating:

4.0

Great service, my container arrived early and they adjusted the delivery date to come earlier. the moving help was very professional and helpful.

Rating:

5.0

Very punctual and on time

Rating:

4.0

Great service

Rating:

5.0

All good.

Rating:

5.0

The girl working had me in and out in about a minute! Perfect experience!

Rating:

5.0

My entire experience with the U-Box containers has been amazing!

Rating:

1.0

Have good communication with the customer. Respond to calls in a timely manner. Charge the right amounts, have accurate information, and not have customers worried about their belongings or a timely arrival.

Rating:

3.0

Ubicación más cercanas

Rating:

4.0

Our original reservation was scheduled in one location in Jupiter Florida and U-Haul moved the reservation location to Hobe Sound Florida which was a self-service location with nobody on site to help us with our tow dolly hook up. The gentlemen we spoke with that runs the Hobe Sound location was extremely rude and of no help to us as U-Haul customers. I was appalled at his lack of care or concern. We were stuck and had to be in Ohio the following day. We had to drive 45 minutes out of our way to West Palm Beach after speaking with someone at U-Haul customer service. While the problem was remedied, we do not understand why U-Haul would put is in such a tough position, spending extra money and time for something that should have been easy to execute. I will be posting my experience on-line for other to see and be wary of.

Rating:

5.0

Convenient and Easy! Some of the staff are a little serious but when I dropped off, the man that was responsible for putting my trailer away was extremely helpful. He went above and beyond and single handedly raised my review from above average to excellent! TY!

Rating:

5.0

Everyone at this location was very kind and helpful. I would highly recommend.

Rating:

5.0

Good rate and excellent service!

Rating:

5.0

Surprisingly pleasant, professional and efficient

Rating:

5.0

This was the best rental experience I’ve received from U-Haul.

Rating:

5.0

Thank you for the excellent help they provided after they closed they helped me with the app that was freezing and then started working

Rating:

5.0

Helpful staff.

Rating:

5.0

Staff was very helpful.

Rating:

5.0

Great serice

Rating:

1.0

That trailer was falling apart on me straps kept breaking loose , the tag was rigged on it flew off on the highway the brake light wiring was broken and having horrible never ever had this issue I hope I get a partial refund or something

Rating:

5.0

AJ was very helpful and kind and professional.

Rating:

5.0

Hated the hours I can go to my unit

Rating:

4.0

Some requested shipping materials (bubble wrap, locks and more) were not received with units. (website or operator error?)

Rating:

5.0

No comment

Rating:

5.0

Needed the app to work but it didn’t

Rating:

5.0

The employees are very professional.

Rating:

5.0

Representative was very informative and helpful 👏🏾 👍🏾 👌🏾

Rating:

4.0

The tires on the trailer looked to be of poor quality. One of our tires delaminated on our trip, requiring us to stop and wait for roadside assistance.

Rating:

5.0

Just keep doing what you're doing

Rating:

3.0

The trailer was a NIGHTMARE…scariest trailer I’ve ever towed in my 20+ years of hauling horses and construction supplies. It fishtailed so many times on my drive that I was terrified. It fishtailed when it was unloaded and when I had the car hood in it. I almost got into an accident numerous times. Will definitely never rent that trailer again 😵‍💫

Rating:

5.0

The staff is very helpful

Rating:

5.0

The counter person was extremely helpful and courteous, he valued my business which is a rarity in today’s times.

Rating:

5.0

I don’t have any complaints. The process was very easy

Rating:

5.0

Overall U- haul service is good.

Rating:

5.0

I commend the entire process. Communication was excellent and timely and each step happened on time and with no drama. All the UHaul people I interacted with were great.

Rating:

5.0

TJ was the Best!

Rating:

5.0

This location was fantastic. But my original reservation was for a different location. We arrived and weren't able to get a truck. We were scrambling last minute on the phone with uhaul trying to get a truck. Luckily this location had what we needed. The whole thing was very stressful. My mother had passed away the week before and on this day we only had a 6 hour window to remove her things from her apartment. Having to rush and find another location was horrible! We were told we would get a $50 credit for our troubles. When we didn't get the credit I called back and they assured me it would be credited back to my card. It has been a week and I have not received the credit or been contacted by your company. This has been one of the worst experiences ever! I hope to never need your trucks again.

Rating:

4.0

Navigating the app to start the pickup and drop off process is very confusing.

Rating:

5.0

Could not believe what I was told at the originating location. She said they could not refund my money for the dolly. She also was the general manager and apologized for my experience in Savannah. She was very professional

Rating:

5.0

Lower prices!

Rating:

5.0

Everything went smoothly.

Rating:

4.0

Easy drop off. Nice location.

Rating:

3.0

Attendant was harsh, no good customer service, on the other hand equipment was on really good condition and clean. Excellent equipment with bad customer service.

Rating:

5.0

Very thankful for our time at this storage facility. TJ was kind and helpful, and made our move out process seamless.

Rating:

5.0

The Truck did not like to stop very well.. the brakes worked just took a long time to stop it seemed. I tow a 26 foot travel trailer behind my truck and my brakes are better than that... The trailer seemed to have a week spot in it the floor squeaked a lot as you walked in it and the door was a little tuff to operate as well up and down. No handle to or strap to use to pull up or down on.. Other that that overall the folks were very helpful and great to work with...

Rating:

3.0

After I reserved my U-Haul online, I was sent an email to precheck in, scan both sides of my DL, etc. I also had chose the easy option of mobile check in. Before arriving to the U-Haul location, I attempted to sign into my account so my phone would be ready once I arrived. The website said I needed to put in the code it had emailed me. I pressed the resend code button five times, but never got anything. I even downloaded the U-Haul app, but ran into the same problem. Once I arrived at the U-Haul location the person at the counter tried sending me an email as well. At the same time I showed him that I was going to send myself a test email to prove my phone and emails were working. After we agreed the problem was on U-Haul's end, the counter person then proceeded to tell me that everything I did in the precheck in was not on file and needed to be done again. Thankfully the rest of the day/rental went ok because this was a disaster of a beginning. The six emails of codes I needed to get into U-haul's site were finally emailed to me a half hour after I left the U-Haul location with the truck.

Rating:

5.0

Truck rental went smooth and easy

Rating:

5.0

Very nice staff. Very helpful when I called two times to edit my rental because I didn’t have the app.

Rating:

1.0

When I arranged this U-Box move I was encouraged to add insurance for all stages of the move (packing up the items, shipping them, and delivering them) so that any damages along the way would be covered. However, even though there was damage to some of the items, I was informed that the insurance didn't cover it, for reasons I still don't understand. The specifics of the coverage were not clearly explained, I never saw a written description of the coverage, and it was a total waste of money for me to have paid for that supposed coverage. The manager of the rental agency was extremely unhelpful. A U-Haul representative made it sound like I would get a partial refund, but I didn't hear back from her, and other agents and the insurance company insisted that the insurance did not cover the damages.

Rating:

5.0

Great customer service, built a great relationship with everyone who worked there. ( Alvin and Gleenwood)

Rating:

3.0

Truck had another truck parked behind it, blocking it, at time of pickup when nobody was on site. Mobile pickup at 5am.

Rating:

3.0

I have an extra charge, and I brought the truck back with the same amount it was given to me.

Rating:

5.0

Fix the a/c for the employees at this location.

Rating:

1.0

There was a nail in the left rear tire, the AC was blowing warm air, and the car stunk!

Rating:

5.0

Helpful and friendly staff…will recommend to anyone.

Rating:

5.0

Great Customer Service. Very Pleasant Experience !!

Rating:

5.0

I’m happy with the service I received at the Vista Parway storage center

Rating:

5.0

Love this place!!!

Rating:

4.0

Locked storage w/o giving a call

Rating:

5.0

The young lady that assisted me was amazingly professional and reliable. A perfect balance when you as dealing with moving and storage.

Rating:

5.0

Great Service and Great Staff

Rating:

5.0

Great customer service

Rating:

4.0

Lots of ants.

Rating:

5.0

N/A

Rating:

5.0

The staffs are so helpful , courteous and knowledgeable. The facility is so disabled friendly and very accessible

Rating:

3.0

The trash need to be more available to customers without cost for the customers convenience. This is a fair perk to offer

Rating:

5.0

The best U-Haul location and staff in the country!

Rating:

4.0

Left due to the price. Found a similar unit close by for much less. Other than that, no complaints.

Rating:

5.0

We love uhaul. Very convenient and the facilities are great.

Rating:

5.0

This center is the best I have seen and the staff is super professional and knowledgeable.

Rating:

2.0

The truck was not in good condition. I can tell it needed maintenance done with the transmission. Automatic transmission shifting the gear was a struggle. And it would jump like a horse when changing the gear. It was very scary, I thought it was gonna break any minute. Also breaking the truck on a stop was also scary cause it wasn’t taking the break. So it needed to be apply slowly and intervals. Customer service was great. Truck needs to be replace.

Rating:

5.0

Good facility. I would recommend this location

Rating:

5.0

The staff very friendly.

Rating:

5.0

Amazing experience! Stuff is so helpful. Storages are very clean. The best experience ever!!!

Rating:

5.0

Customer service rep was really nice

Rating:

5.0

Good service. Handled Great

Rating:

5.0

From beginning to the end... The staff was wonderful, friendly and knowledgeable. The storage unit was perfect, Ac and elevator was a big plus.

Rating:

5.0

Great customer service!

Rating:

1.0

This facility knowingly has a roach infestation and has no control of it. Me and my family killed multiple roaches coming from our assigned unit while moving our clothes and furniture into storage. I took videos of live and dead roaches. These are the type of roaches that crawl around the projects. Not even an hour into moving our things in roaches were crawling over our boxes and furniture. Even the custodian lady did nothing. She’s supposed to be cleaning yet multiple dead roaches and insects were on the floor in front of my storage unit and the surrounding units. When asked if she could clean them up she got in her car and just sat there after stating she had just clocked out and that the situation had nothing to do with her. The fact that I had to spend my own money to get roach motel, boric acid pellets and foggers is ridiculous. For this facility willingly spread the infestation to other peoples homes through their belongings in storage is disgusting and careless. They don’t care enough to get an exterminator to clear the infestation completely before renting these units out.

Rating:

4.0

Great experience

Rating:

5.0

They were there in an emergency!

Rating:

5.0

The staff at Vista parkway are amazing courtesy and friendly

Rating:

5.0

This by far has been the best experience I have had with any storage facility or U-HAUL location. Thanks to everyone who made this experience great.

Rating:

4.0

just to expensive

Rating:

5.0

Clean , spacious , the staff are nice and hepful

Rating:

5.0

You people should do better with your truck rental service! It’s a scam and it sucks!!! Never again!!!!

Rating:

3.0

If I get a free month of storage why have you taken the money out already ?

Rating:

5.0

The associate that helped was very helpful. He took his time to help me get the best price and size storage.

Rating:

5.0

Brand new site and friendly and professional staff.

Rating:

5.0

Cynthia B in Naples was awesome! Folks in West Palm were great too. Thanks U-Haul!

Rating:

5.0

really clean facility. safe and easy access. nice carts to help make moving items easy.

Rating:

5.0

The curving in/out of uhaul was easy and flawless. The storage unit layout and convenience is great. The manager was very friendly and accommodating.

Rating:

2.0

I was charged money I was not supposed to be charged . I called the U-Haul office they put me on hold for 45 minutes, finally I was told that I would be refunded $61 dollars and that it was a mistake- that was 33 days ago. I’m still waiting

Rating:

4.0

Quick and easy

Rating:

5.0

Manager of location and staff are professional and was very helpful when I needed it.

Rating:

5.0

Good no problem

Rating:

5.0

This public storage place is In a very high maintenance bougie upscale area where the police don't play at all it's super clean all the staff's are very nice caring and helpful won't mind coming back there when I need a storage unit and thank me later once everyone see for there. Now getting a truck from the military trailer they are okay they need to change there attitude I understand that some customer are very extremely rude and it looks like sometimes you don't want to come to work but keep calm and a smile on your face sometimes you have to pretend like you're not upset or don't feel like being at work at all for the ones on military trail just pray about everything the Lord will work it out for you thank you all for all your help things will get better

Rating:

3.0

On the day I was moving out, my key broke off in my lock. It was 6:45 pm and I went to the office which was already locked up (closing hours said 7 pm). I finally found 2 employees and explained my situation. They were not helpful at all and said they were closed and I needed to call a locksmith. Then they assured me they would put a note in the system as I explained I didn’t get paid until April 12th to obtain a locksmith. Fast forward I had to call a friend to pay for my locksmith, I called the next morning and told the office I had moved out on 3/28/24 (before April 1st payment was due. Then on 4/9/24 I’m getting late notice charges texted to me. Terrible communication within the office staff. No follow through for the first 2 guys I encountered who closed early, didn’t put notes in my account, and the other officer personnel who did not close my account after I called to notify of my departure.

Rating:

5.0

10 outta 10

Rating:

5.0

The only reason why I moved my belongings to another storage unit is because the drive was 35 minutes sometimes 45 minutes. Other than that completely impressed very very clean always very well maintained and the staff, especially Courtney and Glenwood always so accommodating.

Rating:

4.0

Thank you for everything.

Rating:

5.0

No issues over last 4 months

Rating:

5.0

Great work

Rating:

5.0

TJ was wonderful and so helpful! I'd highly recommend this facility. I've always been on the fence about storage units but she put all my concerns to ease.

Rating:

5.0

A very clean environment with a professional staff! Really great experience with this uhaul location and hope they keep up the good work for years to come!

Rating:

5.0

Keep up the good work!!

Rating:

5.0

Excellent staff and so very helpful with the storage room and the pod delivery. Thanks so much!

Rating:

5.0

Staff was very professional and courteous.Also helpful with the small details. I needed a lock for the unit and they brought it to me. Also they remind me about my cash deposit which I forgot about.

Rating:

5.0

Excellent Customer Service, Excellent Storage Facility, 24 hour access with a PIN code for an additional fee. Overall I was VERY happy with this UHaul and Storage Facility. Grounds were kept clean as was the Facility.

Rating:

5.0

Everything was very clean and orderly.And the employees were very helpful and knowledgeable.

Rating:

5.0

Thank You! The representatives were very helpful and welcoming. Thank you for the parking. The carts. The elevator. Ans the lock. You guys provided everything I needed. Perfection!

Rating:

1.0

I wish I could give no stars. Our personal property was stolen as on the same day we moved into the storage. The management and staff were so unprofessional. RUNNNNNN! Don't use this facility.

Rating:

5.0

TJ, Mykeria, and the older gentleman I forgot his name however are excellent employees, professional, very detail oriented and customer service friendly as well.

Rating:

5.0

Tj was awesome very helpful throughout the use of storage facility. Very professional.

Rating:

5.0

I had an awesome experience!! Definitely recommend this storage complex anytime ,thank you TJ !! Way better than public storage.

Rating:

5.0

Customer service was outstanding

Rating:

1.0

The server was lacking to put it very nicely. Very uninterested in helping whatsoever. That was the girl, who was clearly newer. The more experienced one kept shoving food in her mouth and never even got up from her chair despite the other girl not knowing how to go about the process. I have used U-Haul for over two decades now and had never been disappointed until now. I work in customer service and that was just abismal.

Rating:

5.0

Everybody was friendly and helpful.

Rating:

5.0

Thank you

Rating:

5.0

Professional, courteous, and helpful. 100% recommendation

Rating:

5.0

The staff went the extra mile to be helpful and I appreciate it very much Thank You

Rating:

5.0

I have rented from this location a few times, and have been very satisfied with each experience. The manager is professional and has always shown me superb customer service.

Rating:

5.0

Excellent staff helpful and informative Facility was very very clean

Rating:

5.0

West Palm Beach FL Vista Park Way great service clean place I recommend them to anyone

Rating:

4.0

I was given a unit at first with a lock still on it so we had to be reassigned another unit Corporate said I could leave if at this location the manager said I could be charged $250 so we had to wait again to get confirmation it was ok We were very tired Grateful and thankful for the Storage free for a month I think some of the staff was new so it seemed

Rating:

3.0

Everyone was respectful but not properly trained- after being charged for an empty unit that I checked out of on 10-14-2023 and no one bothered to document it is beyond me. Plus that lack of knowledge displayed by the employees was disappointing. I was not giving correct information regarding rental fees. Could be better. Thanks 🙏🏽

Rating:

5.0

Very kind and helpful individuals! So glad I choose this place to store my belongings.

Rating:

5.0

The staff was very friendly, professional and helpful. The storage unit is very clean.

Rating:

5.0

Thank you for going above and beyond with assisting us when we needed help. I do not want to type the wrong name nor misspelled it. However, kudos to the assistant manager. We greatly appreciate your help. Although, we did not ask and it wasn’t your job to assist to that extent but we glad you did and we are very greatly appreciate it. PERFECT EXAMPLE OF CUSTOMER SERVICE…….. YOU SIR deserve the biggest blessing again thank you!

Rating:

5.0

Staff very helpful. It was a nightmare of a move. but the staffs smoothed out the roughness

Rating:

5.0

Wish I could have stayed. Any questions you have they were professionally answered. You guys gave great service.

Rating:

5.0

Staff was very helpful and knowledgeable and walked me through everything very easily. They get two thumbs up

Rating:

5.0

Clean facility with a very amiable staff.

Rating:

5.0

Glenwood Hill was exceptional! He was patient with me. It was my first timing needing a storage facility and he walked me through each and made sure I understood. He was the sunshine I needed during life’s storm.

Rating:

5.0

The general manager was very informative and helpful. This was by far the easiest storage I have ever used. The staff is very friendly and knowledgeable. Keep up the great customer service!

Rating:

5.0

The unit size reserved on the website is not a unit size that the location has. I got there and it was a tiny storage unit that they had given me. I had to go in to have them assign me another unit. If I had come after hours this could have been a large issue. Thanks!

Rating:

5.0

Staff helpful and patient

Rating:

5.0

Clean new facility with Friendly, Professional Staff

Rating:

5.0

Very Fast and efficient. I was in a hurry and had a very tight schedule to get my Furniture moved. Very Nice and Clean. Lots of dolleys different sizes to help make moving as quick as possible. Thank Tj and Kira!!!

Rating:

4.0

Staff were very helpful but online check-in did not work so I had to stand in line for 45 minutes which I was trying to avoid. Staff were excellent though.

Rating:

2.0

Staff is terrible Also I cancel my unit why our you still billing me We never used it Thank you

Rating:

2.0

There was a couple being helped, a couple waiting for help and then I came in. The rep currently helping a couple said she’d be right with me. About 10 minutes later another rep came in but said nothing to me our the other couple waiting. The other couple got annoyed - the said they had been waiting quite a while and no one has talked to them but they acknowledged me. That rep did end up helping them but more so out of spite. I would just teach new employees to also ask someone if they need help even if you are unable to help them right that second. Most people just want to ensure they are being seen.

Rating:

1.0

When I made my reservation, I specifically asked for a specific storage unit when I arrived at Vista Parkway. The manager there was very very rude not just with me, but also his employees. He refused to give me a storage unit non climate outside walk in. He just kept saying Uhal doesn’t allow him to do that. Those units are for vip members. I told him I’m disabled and I need something convenient. I told him I just drove from Daytona Beach and I have my reservation and I know what I reserved and here it is. I showed him a copy of my itinerary when I got on the phone with Customer Service that’s when he decided to say you know what I’m gonna work something out with you just give me a minute. I was on the phone with Lilla who said ok great if he’s going to help you great. The manager knows my password I asked him to change it he refused said I have to do it online I asked for a website he refused to pull it up. I asked another employee didn’t help either. Not sure if there against white people or they don’t like a women with Athourity asking questions. I wasn’t pleased with any of this move having me drive out of my destination and I wasn’t accommodated. Uhal was so much better years ago. Employees are nasty high on marijuana in both locations in Vista Parkway. They were talking about it and even in International Speedway drop off the employees were talking about marijuana. It’s just not a friendly environment for kids. Uhal really need to get good employees.

Rating:

2.0

I am upset because the young women at the counter told me that they do not have 24hr access and I was informed by the men who check in the trucks etc that there is a 24hr access to the storage u just have to pay extra and I informed him I asked the girls about it at the front desk n they told me something diff and on top of that why give me a storage on the 2nd floor when there is soooo much space on the bottom floor smh I’m just upset. But the building is nice clean and very upkept

Rating:

4.0

Assistant manager was thorough and most helpful!!

Rating:

3.0

Host was helpfull but not friendly

Rating:

5.0

Units are amazing but some of the trucks are horrible!!!