Customer Reviews for U-Haul Moving & Storage of West Park FL

Rating:

5.0

The assistant hooking the equipment was vwry friendly

Rating:

5.0

10/10

Rating:

1.0

Get employees who speak plainly and that is knowledgeable about what is in stock, instead of telling me that the open trailer that I had rented on the 5th was not available on the 17th., nor was a larger one so I called the 800 number and spoke to very pleasant Jamie who told me that a larger one was available and gave me a reservation number, so I got the 6 X 12 which was way lager than I needed.and when I went to pick it up they had the size I wanted originally, but told me they were reserved I came back before 5 and they were still there,I questioned about it and was ignored. Very rude.

Rating:

3.0

I have made reservations online at this location multiple times and have had nothing but issues picking up the correct equipment. There’s always a problem getting what I need at this location. The store personnel are very polite and very accommodating, but for whatever reason there’s always an issue. I have requested twice a 4 x 8 and both times they upgraded to me to a 5 x 8 because the 4 x 8 was not close enough for them to go pick up (10 miles is apparently a great distance). These online reservations are made well in advance and there should be no issue having the equipment requested on site.

Rating:

5.0

No alcance a ocupar el camion por mas de 3 horas, lo ocupe solo 18 millas, y lo entregue con medio tanque de gasolina, como me lo dieron, tengo las fotos de recepcion y entrega, con fecha y hora, y me han cobrado $ 124, increible ?????

Rating:

4.0

The only issue is that every time I request equipment from this location they always try to have me pick it up elsewhere. Other than that, the staff is always VERY accomodating.

Rating:

5.0

all superb

Rating:

5.0

My visit was quick and easy to obtain the rental. The woman helping me was super friendly, informative and fast! Once we got out to the parking lot to hook up the trailer, both her and the gentleman helping attach it we again, super helpful and taught me exactly what I needed to know. Was in and out in less than 30 min. GREAT Experience. Both associates are very good at what they do.

Rating:

1.0

I picked up the trailer I reserved and within 5 minutes after I left the manager called to say that trailer was for someone else and how much would I take to bring it back. I feel insulted with the fact he tried to offer me money to give up my reservation because he offered it to someone else. This location has the worst customer service, they never assist putting the trailer on for me. When I go to other locations they always help to make sure the trailer is secured to my vehicle before I leave. I always have a bad experience at this location but only went because they were the only ones with the trailer I needed. I do not recommend this location to anyone.

Rating:

1.0

The guy at counter was very rude and so slow and a smell really extrange The only good thing was the manager

Rating:

5.0

Dealing with the owner was great. He is hands on. And took care of me well. Highly re

Rating:

1.0

Staff was unfriendly and slow. I hooked up my own trailer and checked all lights before anyone showed up to do their job.

Rating:

2.0

Slow check in. Line crew was helpful. Lots of disorganization with. Front counter.

Rating:

4.0

Try to have more agents handling reservations

Rating:

5.0

Good

Rating:

5.0

Staff members at this facility are courteous and helpful

Rating:

3.0

This location have few trainees that slow the process for no reason.

Rating:

5.0

Excellent service 👏 👍

Rating:

1.0

The representative was not transparent about the miles and give the wrong prices. It’s not acceptable.

Rating:

4.0

There were no furniture pads

Rating:

1.0

I've had storage with U-Haul on University and the Carol City area and I never had the issue that I had at West Park my unit on 27th when I went in was very clean and well kept I expected when I had my storage on West Park for it to be clean and neat inside as it was when I was on 27th Avenue it was anything but that it looked like my storage had been outside I specifically paid for climate control clean storage and it looked like all of my items were covered and dirt and dust and filled there were reptile eggs and reptile droppings 98% of my items were unusable I had clothes I had items my children had made over the years and I had to throw most of the items away it was a health hazard we had to use hazmat suits chemical gloves and n95 masks to get through that storage not satisfied at all I had storage in West Park for over 10 years and it was a disaster not satisfied at all

Rating:

5.0

They were on point

Rating:

5.0

Nothing perfect always for me anyway also nice and easy people are good mood

Rating:

5.0

The staff was great from the pickup to the drop off. I would highly recommend!!!

Rating:

5.0

Professional

Rating:

5.0

This is the best U-Haul location I've ever used, in the last 40 years I've used a bunch of U-Hauls. The counter staff and the garage staff were super friendly, fast, and helpful. Especially Subraijah who went out of her way to help me check out quickly even though I didn't say I was in a hurry.

Rating:

5.0

Amazing experience, seamless process, great customer service!

Rating:

5.0

They were short staffed the day I came in, so it took 45 minutes to get out with a trailer even though I had a reservation. It should never take that long to get a trailer with a reservation. A self-service kiosk like the airlines use at the airport would help. You just have to enter your reservation number, scan your DL and your credit card. Your contract prints out and you're out of there.

Rating:

4.0

There was a bit of a line at the pick up rental counter. That is the only complaint that I have. Otherwise, the staff are always great at this location. Very personable and really care about their customers.

Rating:

4.0

Truthfully I had the same issue on 3 rentals this week, the gas was incorrect and it was a major inconvenience and some trucks had roaches. But the general manager ANDREW CHRISTIAN REALLY MADE A DIFFERENCE IN WHY I RETURNED TO DO BUSINESS AT THE WEST PARK LOCATION. HE HANDLE MY COMPLAINTS AS A PROFESSIONAL AND BECAUSE OF HIS PROFESSIONALISM I RETURNED, IF IT WASN'T FOR HIM I WOULD OF TAKEN MY BUSINESS ELSEWHERE! MICHAEL ARANGO

Rating:

5.0

Best customer service ever

Rating:

5.0

No comment

Rating:

5.0

The store clerk was pleasant and the person that help me at the return was just as nice thanks for making my moving a great example

Rating:

1.0

Every time I go there, I find that it takes more and more time to complete a simple rental. Most of the employees there seems that they could care less about providing basic customer service. Some of them don’t even have the basic knowledge of the system and were hired based on the ethnic origin then there ability to provide any basic service.

Rating:

1.0

You charged me extra money. Please call me back.

Rating:

5.0

Excellent staff the manager is awesome in front lady wow very nice and friendly

Rating:

5.0

Everyone one was so nice

Rating:

1.0

The service is very bad, extremely bad. The employees treat people poorly. I made a trailer delivery on Saturday, and the person who received it was mocking us and making comments because we weren’t experts at backing up the trailer. What a lack of respect!

Rating:

1.0

1) Line was out the door and they where answering the phone adding to delaying people with reservations. 2) they could have had someone helping with the app.( In fact at the drop off spot they closed and they still came out off the clock and help me use the app that was freezing up). Very unsatisfied with pickup then they helped from back of line I waited over 45 minutes and I was third in line. two people seating I was standing I was third then they sat me and help the back of the line. At the end I was the back of the line. I actually felt disrespected. but I kept my mouth quiet, I had to almost pull the truck form the back my self luckily another driver pulled my truck out.

Rating:

5.0

I would definitely recommend it to any one that needs to rent. All the employees were very nice and knowledgeable.

Rating:

5.0

Andrew, and the entire team were fantastic all 7 times used over the past month!!! Stay amazing!!

Rating:

1.0

The right thing to do is to give me my money back!!! Let's start with all the madness that happened. I had a reservation for 7 am pick up. Once I got there, only one guy was behind the counter with 2 persons ahead of me. 15 mins later I was finally at the desk. He took my res info and before he could finish, he instantly left the desk to deal with an issue 2 customers before me had, they had problems with their order, and he just left for a long time without saying anything to me or the other customers in line. Me, along with other customers, went outside a few times trying to find him and he was nowhere to be found. He walks back in, still in the middle of dealing with those 2 persons, and proceeds to again check me in. He asked for an emergency contact info, I said I didn't have one right away, he pointed to my friend who was standing next to me, I told him his number won't work since he's just visiting from another country, he said he needed it. I started giving him the number and he shouted that 'HE NEEDS A NUMBER THAT WILL WORK IN THE US" I shouted back letting him know I'm giving him a number he asked for since he never specified. It's now almost 8 am, I gave him a local number of a friend and he proceeded to call. Of course, no one answered and he just walked away going back to the 2 customers before me that had issues with their order. He comes back 10 mins later, and by that time another staff member finally arrived for work, and the guy behind me went to him. The person checking me in proceeded to help that other staff member check-in the guy that was behind me, and I had to tell him to stop because I needed to go (btw the guy that was behind me got through before I did). He stopped and asked for an emergency contact again, I had to wake up someone and tell them to expect a call. When he got the number, he didn't call anyone. SO what the hell was the point??? He shouted at me for a local number, called that number for no reason, then got a different number and didn't call??!! After that nightmare check-in was over, I drove out and instantly realized the truck's brakes were very soft, soft to the point I had to drive extra slow. When I returned the truck, I pulled into the return section and was waiting for a rep to come check me out. I went inside and asked who's supposed to check me out, they said to wait outside and someone will come. I sat in the truck for almost 20 mins and no one came. I noticed a staff member on his phone with my truck in full view, I went to him and asked who was supposed to check me out, and he was shocked I was there to check out. Please address these issues, I'll probably rent with you guys again, just because, but never again from this location. The right thing to do is to give me my money back.

Rating:

5.0

Katrina needs a raise! I repeat Katrina and Andrew need a raise. They are the sweetest kindest most professional set of people. I was in such a terrible place while moving they made the move in and out so seamless. I use to be skeptical of U-Haul from a previous bad experience but this has completely turned my opinion around. They do great business and I highly recommend.

Rating:

3.0

Make sure the check out people are not on personal phone calls when assisting customers.

Rating:

5.0

Keep being polite and kind and keep up the good work that you’re doing beautiful job

Rating:

5.0

Had a pleasant experience with your Employee Carl Flowers who seems to be an all rounder there. Never fails to get the job done. Always efficient in what he does. Your manager also is doing a tremendous job.

Rating:

4.0

Everything was great

Rating:

5.0

Muy bueno

Rating:

5.0

Get better running trucks

Rating:

5.0

Do not try to change pick up locations after customers sign the contract. We often hire movers to load the truck, we often do not know the city locations because we're from another state. Changes & delays cost money. Luckily your General manager Andrew Christian resolved the problems your unexpected change caused.

Rating:

5.0

The only negative I would say needs attention is the accuracy of inventory that is available. Other than that, the staff was the best with what they were given to work with. Everyone we encountered were helpful and polite.

Rating:

5.0

The workers are very friendly and warm and the manager is super excellent he is really a people's person he has lots of respect for his customers and care

Rating:

5.0

Carl exceeded our expectation with his customer service and professionalism

Rating:

5.0

The customer service, staff, every single person included at this location has been beyond helpful, friendly and enjoyable to work with

Rating:

5.0

Have no complaints neither we were sent somewhere else but they told us to go to this place because the other place did not take the truck but besides that everyone's been amazing from Orlando to State Road 7 and I think all of you is very much and for me for me I don't think you have to change anything I thank you

Rating:

5.0

Customer service outstanding

Rating:

4.0

THIS LOCATION NEED STAFFING,ALSO THER WERE ISSUE WITH VEHICLE ,WHEN I PICKUP THE VEHICLE I TOOK PICTURES OF THE MILEAGE AND FUEL,WHEN I RETURN THE VEHICLE THE ATTENANT THERE TOLD ME I HAD TO PAY FUEL CHARGE. I SHOWED HIM THE PICTURES I HAVE TAKEN OUTWITH THE FUEL AND I HAVE REFILL IT TO MORE THAN IT WERE BUT HE INSIST THE PAPER WORK SHOW DIFFERENT,AFTER I COMPLAIN AND TOLD HIM THAT I WERE GOINGTO REPORT THIS COPORATE ONLY THEN HE SAID THAT HE WILL ACCEPT MY PICTURES AS ACTUAL FUEL THE VEHICLE HAD BEFORE I TOOK IT. VERY STRESSFUL

Rating:

5.0

Mi experiencia fue excelente, buen cervicio, la próxima ves que los necesite los buscaré, gracias.

Rating:

5.0

Effective personnel but location has very little staging area and trailers are chock-a-block

Rating:

5.0

Management was very professional and very fair Andrew at west park. Is a good employee in managment

Rating:

5.0

Wonderful customer service. My go to place when I need to rent a truck.

Rating:

5.0

The attendance on worker the location opened at 7 there was one employee there I stood in line for more the 30 minutes before the manager came @ 8:40

Rating:

4.0

Good service and clean equipment. Parking is a challenge, but typical for an urban area. The manager was professional and competent.

Rating:

5.0

Ask the customer about driving skill Incase the truck is located in a place that's challenging to maneuver!

Rating:

2.0

When a customer makes an on-line reservation, requesting a certain pick up location, that request should be honored (even if the equipment is not currently at that location), by the store picking it up and having it ready for the customer to pick up, especially after the customer has spoken to 2 different employees and to confirm the pick up location. That would warrant an above average or excellent rating.

Rating:

5.0

Customers service very good 👍

Rating:

5.0

Good customer service

Rating:

5.0

Staff was super nice and welcoming

Rating:

5.0

I had a wonderful experience with U-haul rental truck. It's run well and easy to load.

Rating:

5.0

Everything was OK but my code couldn't open the small door

Rating:

1.0

I lost money and ran late due to unorganized system and unprofessional staff. Not to mention I arrived 10 minutes early for my 9am appointment and I did not leave until 10:30ish. I’m not happy and I feel I should be refunded for experience and the fact I lost money totaling $400.

Rating:

5.0

Nothing to improve, it’s a first class operation there!

Rating:

5.0

Excellent and professional!!!!

Rating:

5.0

Excellent management and very cooperative staff, very attentive to customers needs.

Rating:

5.0

Nothing to improve, just keep the same folks you have and y'all will be set

Rating:

5.0

Todo muy vien y confiables entodos sus terminos

Rating:

5.0

The staff has been amazing over the past two years. i appreciate the service and the well kept facility. thank you

Rating:

5.0

Staff were excellent. Any problems they jumped to assist you I will surely comes back soon

Rating:

5.0

Very courteous, helpful, and professional. Excellent experience!

Rating:

5.0

Great experience

Rating:

3.0

Air conditioned space suitable for storing just about anything. Employees were available every time I visited.

Rating:

4.0

Employees at this location, including the manager, were honest and always willing to help, with a smile that made you feel better. Great attitude even at the end of a hot day with a line of customers still waiting to be served.

Rating:

5.0

Great customer service is always a plus.

Rating:

5.0

What a fantastic team wonderful experience

Rating:

5.0

Great company

Rating:

5.0

Very helpful and attentive to my concerns and needs

Rating:

5.0

I had a very pleasant experience

Rating:

5.0

Everyone at the facility was great and extremely helpful.

Rating:

5.0

Excellent staff, clean, helpful and friendly KUDOS U-HAUL - Thank You 🤗👍😎💯

Rating:

5.0

Me fue muy satisfactoria la experiencia con dicho personal e instalaciones

Rating:

5.0

Shane was the best. Always professional.

Rating:

4.0

I am satisfied with U-Haul.

Rating:

3.0

You need nicer more knowledgeable people. Everybody there have an audit and do not want to work. It took me much longer to get a 5x10 storage than it should have

Rating:

2.0

Storage unit wasn’t sealed and allowed outside elements to crawl on in . As we unpacked our boxes at home , your facility introduced cockroaches in my belongings. I’ve never had a roach ever in my houses . You have a homeless person eating and living out one of interior units . Very disappointed , David Kolhagen

Rating:

1.0

GM shane was rude and obnoxious at times unreachable at others. Found her to be not helpful

Rating:

2.0

I moved out September 25, 2022

Rating:

5.0

The young lady who assist me had very good customer service skills. She was very friendly and well organized

Rating:

2.0

My move out date was the 21st. There was an opening in my unit and it also looked as if the roof fell in. The door was easy to open to get inside the storage. My unit door was extremely hard to open it needed some wd40 or something

Rating:

5.0

Prices are better compared to last storage unit that’s why I transferred it’s a whole 100 cheaper that I can save per month to move.

Rating:

4.0

Staff was friendly. They take a lot of abuse from customers and still get the job done.

Rating:

5.0

I have to say that this operation is very well managed . Bladd and team have been very helpful and efficient . It has been a pleasure dealing with them and I highly recommend to anyone in the area in need of storing personal effects in a safe, clean and ventilated place to use UHaul of West Park FL . Kudos to Bladd and team !

Rating:

4.0

The person that you have outside working , a young man , is the most lazy person I have ever meet, he dint even want to see inside the trailer , even know I told him more than 3 times , He was sitting in the garage an I had to walk to him , cause even seen me , he dint have the courtesy to stand up Lazy lazy super lazy , Si many people looking for a job , Thanks

Rating:

2.0

Reserve specific vehicle and they call me 10 min before my reservation to inform me truck wasn’t available. I had to pay more for a larger vehicle that I did not need

Rating:

5.0

Yes, thank you very much for the support, PARTICULARLY, of Takia Jackson.

Rating:

5.0

It was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just 🚶 in on some weeks and you would see what I'm talking about thanks

Rating:

5.0

Verry excellent

Rating:

5.0

No complaints or concerns-everything as advertised and attentive service.

Rating:

4.0

No

Rating:

5.0

The entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process. Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!

Rating:

5.0

Buena atención y seguridad , gracias

Rating:

5.0

Awesome

Rating:

5.0

Question for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1000% better than my experience in Chicago.

Rating:

5.0

Had trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.

Rating:

5.0

Great staff

Rating:

5.0

Bladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.

Rating:

5.0

It was a great experience

Rating:

5.0

I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.

Rating:

5.0

Very good service thank you!

Rating:

5.0

Great Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.Perez

Rating:

5.0

The staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.

Rating:

3.0

Na

Rating:

5.0

I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.

Rating:

4.0

Thanks alot for the services, this allowed my journey to be very smooth & comfortable.

Rating:

5.0

Very helpful staff. Thanks

Rating:

4.0

There were a lot of ants in the truck

Rating:

5.0

facility is well managed!

Rating:

5.0

Great service

Rating:

5.0

Nice staff. The general manager was awesome

Rating:

5.0

Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!

Rating:

5.0

very good and clean

Rating:

5.0

Manager was very helpful and went above and beyond in helping to fix a bad situation.

Rating:

5.0

Thank you

Rating:

4.0

Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient

Rating:

3.0

thank you for all your help

Rating:

1.0

The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away

Rating:

4.0

Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).

Rating:

5.0

Good customer service

Rating:

5.0

I

Rating:

5.0

Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.

Rating:

5.0

Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.

Rating:

5.0

Awesome service and Courteous staff

Rating:

1.0

Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!