Receptionist good customer service.
Natasha P | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of West Rome
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kym and Zacorzya both went over and beyond on Sunday, 5/4/25, after the HORRIBLE time in Anniston, Alabama when renting the truck and transport which caused me to be two hours late. Arrived to the Rome, Ga Storage at 4:58pm... uhaul STORAGE CLOSES ON Sunday at 5pm. I WILL BE FILING MY COMPLAINT TODAY, with UHAUL regarding my truck/transport rental.
KIM T | First ImpressionsWhile everyone was wonderful, the self storage unit I reserved was not available! I reserved a 10x15 and when I got to the store they only had a 5x5 available. Thank goodness I did not show up with my 3bedroom house to store. That was the next day! I only had a car full of stuff. I had to rent the 5x5 and Uhaul states they will contact me when a bigger unit is available. Again, very nice people and had my unit been available it would have been 5+ stars rating.
Theresa G | First ImpressionsCustomer service was excellent
ALVIN A | First ImpressionsGreat staff who were very helpful and friendly.
GERALD B | Overall ExperienceKim made the entire process easy from the rental of the truck., to the rental of the unit., to the checkout process. Everything was quick and easy.
Vickie M | Overall ExperienceEverything was great.the work there was GREAT 😃
MELINDA L | Overall ExperienceRented the trailer end of a truck. The roof leaked and wet boxes, and a $350.00 down sleeping bag.
ROBERT C | Overall ExperienceKym Penn and her staff were a wonderful, helpful, knowledgeable, Friendly Customer service team. They went over and beyond the call of duty. 5 stars wouldn’t be enough for a well done team. 💯‼️
Larissa R | Overall ExperienceI’ll comeback and rent again if needed nice location and staff
SHAMUS C | Overall ExperienceKind, considerate, courteous, hard working, staff, a special shout out to Kym Penn of the Shorter Ave Rome Ga 30165 location.
Larissa R | First ImpressionsMs. Kym was VERY helpful. She made the process very quick and painless.
Vickie M | First ImpressionsKym was very helpful and knowledgeable!
Donna P | First ImpressionsYou need to provide additional staffing for this location.
Dennis R | Overall ExperienceYour office is really difficult to reach by phone which was really frustrating. Also, your online app was helpful for paying rent but I tried to moveout through the app which is advertised as convenient but I ended up having to come into the office and take time out of my day to complete move out almost a month later and you were going to charge me rent if I didn't do so even though I wasn't using my unit for a long time. This also could be done over phone, but apparently I cannot access your office that way.
Sofia H | Overall ExperienceGreat customer service! Easy to move! Thank you so much
KEONA L | First ImpressionsEasy to rent! Easy to pay! Great staff!
GERALD B | Overall ExperienceRental was easy to take care of. Staff always friendly and helpful.
Jan Q | Overall ExperienceI have great things to say about my experience with U Haul I would recommend them to any one who needs there service.
LUELLA G | First ImpressionsI had an amazing experience with U-Haul. I rented a 24 footer and three storage units using the U-Haul app and it was SUPER easy and fast. The truck was in good condition, clean cabin and rear and ice cold AC. The storage facility was very clean and equipped with digital code access. Closing out the storage units was just as easy as renting them.
REGINALD S | Overall ExperienceKim the manager is great as well as her staff.
GERALD B | First ImpressionsThe check-in process was very confusing! Had no idea I had to check-in before entering the code to open the exterior door. The email didn’t say this and the signage “disarm” box doesntl explain that at all. I had to have a U-haul person come explain the two code boxes. I have rented at a lot of storage units and have NEVER had to enter the code at 2 different points. I just went and watched the video and it clearly explains this but it in the email or at the door.
Scott J | Online Move InKeep up the good job
Valerie H | First ImpressionsGreat facility
Christine O | First ImpressionsI rented a one way truck move and storage when I got there they did not have a storage facility to fit all my things in they book me a storage five minutes away from my previous address I then had my things on your truck for 4 days with no were to go. I called several times to complain and get a credit and just got the run around now im stuck owing money that I don't have because of the poor customer service I received.
PATRICIA P | Overall ExperienceWe just really need a storage very soon.
FRANK H | First ImpressionsStaff was Very helpful and appliances were available for use!
Charzhondra T | First ImpressionsWhile the set up and customer service at the store was excellent, i was either given an already sold unit or not given a key to the lock. So we were stuck at the storage with loads of stuff and no place to put it and people there to help load and unload from their personal vehicles. We called the customer service line and they attempted to contact someone from the store but that didn't work either. So we were stuck with all of this stuff unloaded inside the building and no where to put it so we had to use a unit that my husband saw was open. Now we will probably have to remove and move all the stuff again today once we speak with someone at the store. Very much an inconvenience, a huge inconvenience
toris r | First ImpressionsVery clean. Friendly and helpful staff. Highly recommended.
Michael P | Overall ExperienceNeed better directions in the maze of storage units.
chris b | First Impressions