Kym and Zacorzya both went over and beyond on Sunday, 5/4/25, after the HORRIBLE time in Anniston, Alabama when renting the truck and transport which caused me to be two hours late. Arrived to the Rome, Ga Storage at 4:58pm... uhaul STORAGE CLOSES ON Sunday at 5pm. I WILL BE FILING MY COMPLAINT TODAY, with UHAUL regarding my truck/transport rental.
KIM T | First ImpressionsSelf Storage Units in Rome, GA, 30165
U-Haul Moving & Storage of West Rome
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Sustainable Drive Up Storage
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![Example storage unit layout]()
Medium
7' x 16.5' x 6.5'2-3 Bedroom Home
- Rate:
-
$144.95
Per Month
- Vanbody
- Outside Level
- No Climate
Free Lock with
Rent Now
($11.95 value)- Rate:
- $144.95 Per Month
-
![Example storage unit layout]()
Large
7' x 23.5' x 6.5'2-3 Bedroom Home
- Rate:
-
$194.95
Per Month
- Vanbody
- Outside Level
- No Climate
Free Lock with
Rent Now
($11.95 value)- Rate:
- $194.95 Per Month
What Is Online Move-In / Rent Now?
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S & S Storage
157 Old Lindale Road, Rome, GA 30161 View Available Units5.4 miles from this location -
Supercharge RE Inc
2037 Flannery St, Rome, GA 30161 View Available Units5.5 miles from this location -
Economy Storage
262 W Elm St, Rockmart, GA 30153 View Available Units21.7 miles from this location -
Empire RV/Boat Storage
639 Cr 265, Centre, AL 35960 View Available Units22.9 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
While everyone was wonderful, the self storage unit I reserved was not available! I reserved a 10x15 and when I got to the store they only had a 5x5 available. Thank goodness I did not show up with my 3bedroom house to store. That was the next day! I only had a car full of stuff. I had to rent the 5x5 and Uhaul states they will contact me when a bigger unit is available. Again, very nice people and had my unit been available it would have been 5+ stars rating.
Theresa G | First ImpressionsCustomer service was excellent
ALVIN A | First ImpressionsGreat staff who were very helpful and friendly.
GERALD B | Overall ExperienceKim made the entire process easy from the rental of the truck., to the rental of the unit., to the checkout process. Everything was quick and easy.
Vickie M | Overall ExperienceEverything was great.the work there was GREAT 😃
MELINDA L | Overall ExperienceRented the trailer end of a truck. The roof leaked and wet boxes, and a $350.00 down sleeping bag.
ROBERT C | Overall ExperienceKym Penn and her staff were a wonderful, helpful, knowledgeable, Friendly Customer service team. They went over and beyond the call of duty. 5 stars wouldn’t be enough for a well done team. 💯‼️
Larissa R | Overall ExperienceI’ll comeback and rent again if needed nice location and staff
SHAMUS C | Overall ExperienceKind, considerate, courteous, hard working, staff, a special shout out to Kym Penn of the Shorter Ave Rome Ga 30165 location.
Larissa R | First ImpressionsMs. Kym was VERY helpful. She made the process very quick and painless.
Vickie M | First ImpressionsKym was very helpful and knowledgeable!
Donna P | First ImpressionsYou need to provide additional staffing for this location.
Dennis R | Overall ExperienceYour office is really difficult to reach by phone which was really frustrating. Also, your online app was helpful for paying rent but I tried to moveout through the app which is advertised as convenient but I ended up having to come into the office and take time out of my day to complete move out almost a month later and you were going to charge me rent if I didn't do so even though I wasn't using my unit for a long time. This also could be done over phone, but apparently I cannot access your office that way.
Sofia H | Overall ExperienceGreat customer service! Easy to move! Thank you so much
KEONA L | First ImpressionsEasy to rent! Easy to pay! Great staff!
GERALD B | Overall Experience