My second time scheduling a U-Box and as always excellent service; everything happened as scheduled with excellent communication. Don't rent U-hauls to the Proud Boys.
DANIEL MCustomer Reviews for U-Haul Moving & Storage of Westside Erie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mamager at the store was a total jerk. I pulled up to return the trailer in the return lane. I waited for 10 mins and noone came to help unhook trailer. Said manager walked past my car and went into building, not even asking if help was needed. I waited further, thinking he would come backnto help. He didnt. I then unhooked trailer and went to leave. Manager came out yelling at me to stop. I did and he asked me what i was doing. I said unhooking trailer for you. I asked whybhe walked past us and dint offer help. He screamed at me that i didnt park in the return lane propperly, and he didnt know i was retuening. Kinda funny as i was next to the sign that said wait in car for help. He then threatened to add more charges to my bill. I said have a good day n left. Fk that guy. He should not be a representative for your company. Please speak to him.
COLIN BU-Haul needs to allow customers to make partial payments on their Storage Accounts, and allow move-outs if they cannot afford to pay anymore, with a cap to limit the total debt incurred, and also allow a Final Bill to be sent to the customers after they move out.
April g | Overall ExperienceAlways a pleasure when I have delt with This location.I am a repeat customer several times over.
MARK NHave more people working-check the vehicle over when it’s picked up and dropped off. Don’t just charge people for gas without out confirming if they put gas in it or not.
TRAVIS AI have rented uhaul trailers several times and things are great every time. I believe that my rentals have been from this location about 99% of the time .Tw thumbs up ,A++, 10/10. !
MARK SThis was the absolute best experience I ever had at U-Haul or any other rental provider. Alan did an awesome job and helped me all along the way.
MICHAEL EGot charged for insurance I didn’t want. Mgr was unfriendly. Unit had dirt in it and blamed me.
JEFFREY UNo one's fault. The trailer had a noticeable vibration at highway speed.
CHRISTIAN WThe guy who helped me with the check-in was amazing. Truly someone who went above and beyond any expectations I had for picking up the trailer.
Jeffrey CThe one problem is I had to pass two U-Haul locations to get to this one. Poor planning on uhauls part.
MICHAEL DLock latch was not operational. The U-Hail trucker drivers had to install a new latch that was not as secure at the pickup location. The staff was prepared for this type of thing happening.
Paul MGreat Place Great Customer service
DONALD CThe 15' truck I had was a hunk of junk. It had 171000 miles on it,The steering was loose,wind and road noise were deafening and the gas mileage was very poor. The vehicle should be retired from service or at the very least only rented out for very short trips.
TIMOTHY WThank you for keeping my belongings safe
Colleen P | Overall ExperienceVery nice customer service and friendly thank you
Frank B | First ImpressionsThe equipment I had on reserve was not available so I had to reserve a smaller one..
Brad VGreat customer service with both pick up and drop off at this location. Kudos to having great staff.
NICHOLAS MI asked for a outside unit but when I got to the building I had a unit in the inside, it's was late so I just kept it.
LEON M | First ImpressionsMy experience was troublesome from all angles! 1. reserving; no one in the store Monday Feb 24th at 315pm. I called out and no response. Waited another 5 minutes. I went home and reserved online. 2. Picking up van; long line with 1 attendant. She was overwhelmed with telephone calls and customers. Amanda kept her composure and was polite, but clearly needed help on a Sunday morning. 3. Paying for my reservation; 30 minutes into my wait (I arrived on time for my 930 pickup) the checkout process was adding on additional fees. I had to spend another 15 minutes on the phone with a customer service representative, who had the same problem. Liz was as helpful as she could be, but there was clearly a systemic problem. 4. The truck; the one I got had an empty fuel tank, and it was the only one on the lot. I'm already 45-50 minutes into this, and to leave the lot I had to take photos of the truck to proceed. I had a crew of workers on the clock waiting on me, and now I have to go fuel up the truck. Very clever that they had my truck in the lot with an expected pick-up, but didn't care to fill the temp at least above the empty line. 5. Returning the truck; Again a long line and I just needed to return the keys. Overall, the store is poorly managed, and clearly the owners and management do not care to take pride in their store operations. I will choose another rental company in the future.
JULIE SOverall they seemed short staffed, as I had to wait for someone to get to the desk to pick up my rental. Then, no one came out to the truck upon return. Then they checked me out after I left and charged me for gas even though it appeared to have the exact same amount as when I rented it (although the charge was at least reasonable).
THOMAS CWiper blades were junk made it hard to see when it was raining
RICHARD TThe customer service and treatment was friendly, helpful, and enjoyable.
MICHAEL CFirst truck was making noises. Had to switch to another.
CHRISTIAN PInside windshield of my rental van was so dirty I could not see out of it Had to stop at a Walmart and get paper towels and windex to clean the windshield before I could continue the trip
Eric MThe drop off in Erie was quick and efficient. The person waited on us right away and made our experience a very positive one.
LUIGI PNo recommendations at this time.
ANTHONY BAll was great - attendant was very helpful. Thank you!
patricia LWe had rented a car hauler. When we got to the location to pick up the car….the wheel tie down on the drivers side was too short to tie down the tire. Once we started looking at it, you could tell it had been cut. Thankfully we were at a truck stop, so we were able to buy additional straps to tie the car down and get it home. We did report this when we returned car hauler and were given a discount. Overall we were happy.
JUSTIN CWe were very satisfied with everything from beginning to end. It is a very convenient way to have large things moved when you’re moving to a different state.
Christie BI've been using this Uhaul store for over 10 years & have never had a bad experience. The team is courtesy & helpful.
SUSAN PTire were severely under inflated and straps bady fraiyed and made using difficult to use
Micheal LThank you
EZELLE MMatt was great and helpful. I had an minor issue with the unit's latch which was weather related (it's cold out), but it was rectified immediately. Everything else was smooth ... thanks Matt and his staff!
JAMES W | First ImpressionsI just rented the space and it all went well. Thank you
candice b | First ImpressionsGood experience
KELLI S | Overall ExperienceTruck covered in snow. I had to clean off with window visor. Back loading door frozen I had to get a hammer and screwdriver to get it to open once I got to where I was using it.
JENNIFER WOrdered a pickup truck and trailer, then 3 hours later called and changed location. Then instead of a pick up truck was given a 10' box truck. So between the distance from the original and vehicle difference significant mileage and fuel cost occurred.
Tom L𝘔𝘢𝘬𝘦 𝘴𝘶𝘳𝘦 𝘵𝘩𝘢𝘵 𝘵𝘩𝘦 𝘷𝘦𝘩𝘪𝘤𝘭𝘦 𝘵𝘩𝘢𝘵 𝘸𝘢𝘴 𝘱𝘪𝘤𝘬𝘦𝘥 𝘪𝘴 𝘢𝘷𝘢𝘪𝘭𝘢𝘣𝘭𝘦 𝘣𝘦𝘧𝘰𝘳𝘦 𝘵𝘩𝘦 𝘱𝘦𝘳𝘴𝘰𝘯 𝘮𝘢𝘬𝘦𝘴 𝘵𝘩𝘦 𝘳𝘦𝘴𝘦𝘳𝘷𝘢𝘵𝘪𝘰𝘯. 𝘈𝘯𝘥 𝘥𝘰𝘯'𝘵 𝘳𝘦𝘯𝘵 𝘰𝘶𝘵 𝘢𝘯𝘰𝘵𝘩𝘦𝘳 𝘷𝘦𝘩𝘪𝘤𝘭𝘦 𝘵𝘩𝘢𝘵'𝘴 𝘵𝘸𝘰 𝘴𝘪𝘻𝘦𝘴 𝘵𝘰𝘰 𝘣𝘪𝘨 𝘢𝘯𝘥 𝘴𝘰𝘶𝘯𝘥𝘴 𝘭𝘪𝘬𝘦 𝘪𝘵'𝘴 𝘨𝘰𝘪𝘯𝘨 𝘵𝘰 𝘧𝘢𝘭𝘭 𝘢𝘱𝘢𝘳𝘵.
CHARLENE PI left with the unit and realized part of the truck was loose. I had to tire turn for them to fix it.
ROBERT HMake sure the truck windows were a little cleaner and clearer for operator safety.
MARK KWhoever checks the trucks back in, needs to know how to read a gas gauge! I brought it back with the exact same amount of gas in it, so I don't understand why I'm getting charged for it!
Cari HYour automated check out is not right improve it
JOSEPH KNeeded a trailer to move a snowblower. Staff knew just which one would work best, held it for me, and was a very smooth and quick transaction. Thanks!
KENNETH MWe had to cancel four times due to the blizzard weather. Your people were understanding and patient.
CHARLES KThank you!
Nathan W | First ImpressionsThey were so accommodating and friendly!
RICHARD CThey boys there doing a good job.
DAVID Minexcusable!
SIDNEY T | Overall ExperienceGreat service and friendly and knowledgeable staff
NEAL KThe self checkout part was not intuitive and was a huge hassle.
MICHAEL YI love this location and I love the staff and I'd recommend this to all my friends family and extended. Thank you
JENNIFER Gawesome service from start to finish free month storage … great advantage
MATTHEW DOverall I did not have a good experience and will not be renting from this location in the future. I was told I’d receive a refund for the storage unit for all the inconvenience and never received it. I got tired of calling and leaving messages with other staff. There was so much confusion and wasted time/ money.
Briana H | Overall ExperienceAlls good
Tim S | Overall ExperienceWould never use anyone else for storage again. Complete peace of mind with U-Haul.
Timothy F | Overall ExperienceClean
Robin B | First ImpressionsThank you❣️☺️
Jasmine N | Overall ExperienceI was very pleased and happy with the storage unit. It served it's purpose!!!!!
william b | Overall ExperiencePrice to high.
SCOTT G | Overall ExperienceFantastic customer service. I was confident that my belongings were safe and everything went smoothly. Highly recommend UHaul storage on Pittsburgh Avenue in Erie!
hillary w | Overall ExperienceAlways kind and helpful.
Janie G | Overall ExperienceI have used you,s 2 times for storage you,s are great and would use you,s again thanks😊
barb m | Overall ExperienceThe staff was very friendly and helpful.
Mary S | Overall ExperienceUHaul on Pittsburgh Avenue was always super clean and comfortable the 2 years I owned my unit. I felt like a millionaire when I could drive right into the building to access my unit. Every time I had to rent a truck or make a payment the front desk was so helpful. Great at their job with all the customers around me. I had to leave my unit only because I have a life change and am cutting back, but I highly recommend this place. Always clean and safe and reasonably affordable.
Erin W | Overall ExperienceThe people had excellent customer service, more than courteous.
Mary S | First ImpressionsGreat experience
Dan L | Overall ExperienceN/A
Julio R | Online Move InN/A
Julio R | Overall ExperienceThank You
DONALD C | Overall ExperienceThe staff was very nice and let us go back and look at the unit and everything was great and I took the unit
barb m | First ImpressionsUHaul has Everything you'll need for moving and storage. They have thought of everything! Inside storage was clean well lit and secure, the staff always bent over backwards to help
David S | Overall ExperienceYour salesman made sure we had the right size storage and helped us to obtain that.
Robert R | First ImpressionsLove them great customer service
CHARLES D | Overall ExperienceAgain, the young gentleman Dominic on the Pittsburgh Ave., Anche was super friendly super helpful just all around fantastic please let him know. Thank you.
Michael H | First ImpressionsThe customer service was great!!! Even while training a new employee everything seemed as they all worked together for years. Everyone worked as a team to assist my needs. 💪🏾
Michael W | First ImpressionsExcellent customer service. The entire team is very pleasant to deal with.
sheila g | Overall ExperienceI have had several units through the years. If I were economically more secure, I would still have the unit. Thank you so much for keeping my special memories so safe. God bless you and your family.
JACQUELINE L | Overall ExperienceMy mother in law was the one storing her items there. The last of everything she owned on this earth. We were told a different price then what was charged. My brother in law was receiving money from his mother (my mother in law) to pay the bill. He pocketed and we were unaware. Once we found out and went there with cash to pay it and remove all her items that day they wouldn’t even work with us. Her important paperwork was in there. Pictures of her family. I can’t imagine that container sold for very much and it was probably less than what we try to pay. I think your employees should remember that the people who rent those are human just like them. Things happen in life that we have no control over. I know the person in charge could of worked with us but instead chose to embarrass us in front of their staff and other customers when we came in. For that reason I will never use or recommend UHaul ever again in my life. If anyone ever wants to try and make right of this please call me 814-853-6230
Chris H | Overall ExperienceRentend uhaul truck the gas reader was off I was charged for going over miles but I know I did in. I was ripped off you guy need to remove that truck from the lot till it’s fix.
Shannel C | Overall ExperienceJack Sullivan
John S | Overall ExperienceA little pricey for a 5x10 unit. That would deter me possibly coming back. Otherwise a good experience.
Richard B | Overall ExperienceVery helpful, friendly and professional
Ronald A | First ImpressionsThere is one associate at this store named Andre who was beyond helpful every time I’ve talked to him on the phone or in store. Great customer service.
Madison F | Overall ExperienceVery positive experience in every way
John C | Overall ExperienceThank you
DONALD C | First ImpressionsThe staff is terrific. Thanks to all.
sheila g | First ImpressionsI've only had positive experiences with U-haul. This time, I saw the walkthrough truck inspection for the first time, and it was very good and convenient. The people at both ends of my rental were great (friendly, professional, helpful) and I would rent from U-haul again if I have needs in the future.
John C | Online Move InStaff was very nice and helpful
Jillian K | First ImpressionsFast and easy, secure site
Timothy F | First ImpressionsThe attendant that assisted with my check in and truck drop off was personable, helpful and overall made the experience very positive.
eugene p | First ImpressionsKeep it up
Delvin C | First ImpressionsI must say that must of the staff at the store I use are extremely friendly and helpful. Unfortunately there are a couple there are not so much. I use this facility all the time and really have never had the experience of dealing with the before. I would have given U-Haul an excellent if not for those two
Sandra C | First ImpressionsAndres Negron DeLeon an employee at the Pittsburgh Ave U-Haul location in Erie, PA went above and beyond to make sure my experience was more than satisfactory. I would recommend that U-Haul location to any and everyone!
Brittany S | First ImpressionsMade it an almost non issue.. No problems, no lines, very clean and secure place, very customer oriented staff, etc….
DARIKOLIVER L | Online Move InThe storage facility was very accommodating, helped us storing our belongings in the unit the right way and utilizing their provided equipment to perform the task safely and with more ease. everyone present was very kind and helpful, and ready to answer the questions we had about the unit and how to best store our belongings in it. Definitely a location I would return to.
Matteo Z | First ImpressionsThe person at the front desk was extremely helpful. I wish I could remember his name. He was pleasant, informative and accommodating to our needs.
Patricia R | Online Move InStaff was very helpful!!
Janet M | Overall ExperienceI just think the price is too high and then the fees y’all don’t give Grace period
Lisha L | Overall ExperienceVery pleased with the entire experience!
Krista W | First ImpressionsEmployee that helped me was great!
Cassidy S | First ImpressionsAll went well. Thank you
Richard B | First ImpressionsI loved it and it was cheap
TIMEKA K | First ImpressionsEverything at this location was absolutely perfect.
Erica E | First ImpressionsI would never rent from you again. It's almost criminal that you would not refund me almost an entire month of rent when I moved early. That's completely unacceptable and unethical. I intend to file a complaint with BBB as well. 🖕
James P | Overall ExperienceNo kids running it. Everything is prompt, overall just good customer service.
ISAAC T | Overall ExperienceThe cleanest and best run storage facility
Mark W | Overall ExperienceNo one knows what’s going on and nothing is ever followed through. I have spoke with this facility and main number on multiple occasions. The main facility was told aug 3 we were clear of the units. Yet they continue to charge me I have been charged 750.00+ dollars even after addressing the issue. Lazy people and don’t want to take care of anything. I’m accused of having a lock on the unit it wasn’t there when we left yet no one knows where it came from I’ve told them continuously I have both locks and sets of keys yet they still accuse me. I have been clear since Aug 3. The facility is aware I will go to everything and everyone to get this taken care of. This is getting ridiculous. It’s Christmas nothing has been done in all the time I contacted them (which I have all the names, times,dates and run down of conversations when I talk to uhaul about this. It’s 750.00 dollars!!!! SOMEONE NEEDA TO GET THIS TAKEN CARE OF YESTERDAY. ILL NEVER RENT HERE AGAIN
Nancy F | Overall ExperienceWonderful and convenient!
Jared S | Overall ExperienceAsked for help and they refused
Bernice W | First ImpressionsThe card key gave me trouble at times.
THOMAS C | Overall ExperienceEveryone one there was great professional and kind I would recommend them to anyone.
CHRISTOPHER M | Overall ExperienceMatthew was excellent!
GALE S | Overall ExperienceStaff was helpful and gave us good directions on how to access the unit. It was a plus that we received the first month free because we had rented a U Haul truck.
Patricia K | First ImpressionsWe got confused on how to get to building C (which driveway to take)- clear signs would help. Better instructions on how and when to arm/disarm the room would also help - we weren’t sure when we had to arm/disarm it and how often.
Carrie H | Online Move InWould like to mention Chad and Matt for outstanding customer service. Thanks again guys.
matt M | Overall ExperienceVery professional
Gregory F | First ImpressionsUnit was still soft locked and the staff helped get it accessible
Laurie B | Online Move InVery helpful staff, great experience
STEPHANIE A | First ImpressionsWe had more than a few issues with our initial truck rental. Staff was very helpful with these issues. But at the end I was charged alot more than I was told I would be charged.
Tammy B | First ImpressionsA little pricey for me, about twice as much as I expected so I will be shopping for a better price seeing as I am going to need it for years not months
Randall M | First ImpressionsVery clean facility and friendly staff
Shelley T | First ImpressionsMatt always takes cate of me.
melodyann b | Overall ExperienceIf the access hours were till midnight it would be better.
THOMAS C | First Impressionsan excellent experience with the employee Andre, he helped me During this process (my house caught fire) speaking Spanish for me and showing compassion and help. On the other hand, the employee Mysti is very aggressive with the clients, she should be a little more flexible, very difficult to talk to her without feeling that being one of the HuHaul customer, is a problem for the company. excellent service thank you.
Martha L | Overall ExperienceMatt Driscoll took great care of me and His the best.
melodyann b | First ImpressionsEveryone was really helpful and explained everything clearly to me.
Lynne W | First ImpressionsVery goodt
Kiara H | First ImpressionsVery nice and helpful will always recommend
DAJAHRAY R | First ImpressionsUsed the facility for over 20 years. Never had any issues. The new manager Matt Driscoll made my experience even better over the last few years.
John K | Overall ExperienceMATT IS AMAZING
Sabrina M | Overall ExperienceThey were very nice to me. Thank you for your help.
betty s | Overall ExperienceMuy buenos los empleados
ROSA A | First ImpressionsI can’t explain the level of service received without beginning to yell loudly. But absolutely above and beyond. Thank you so much for everything
Brandon R | Overall ExperienceAlways so it’s good to me
robert B | Overall ExperienceThe move in instructions are a bit complicated. I came in the first time on Thanksgiving Day after renting a space on line. I received the codes on line but it wasn't clear which box I was supposed the enter the *_____# code; so, I tried it on the wrong building first. Then on the right one but received a you have to set up your code message. I came in the next day and the two young men at the front counter were very helpful and I was squared away.
Eric D | Online Move InI liked the way the employees treated me and others. Very helpful considerate and professional courteous. Thank you
William D | First ImpressionsNo clear instructions that I had to use the kiosk to unlock my room alarm. Haha. I may have set it off the first time. I got it now. That's my only complaint.
Daniel M | Online Move InThe manager was EXTEAMLY HELPFUL! if needed I will only continue to deal with this specific location. I've delt with all the employees and only have positive things to say about them! Thank you guys for all of your help! P.s to whom this may concern big fat raises are deserved for that team on Pittsburgh Ave! :)
Ashley W | Overall ExperienceI have nothing but praise for the U Haul staff. They were helpful and polite in all my dealings with them. A truly great 4 year experience!!!
mary l | Overall ExperienceThe guys were very polite and very nice
William F | First ImpressionsDidn't use storage... Quit asking for a review. How can we rate something we didn't use?¿?
Michael B | Overall ExperienceWe had to rent 4 storage spaces instead of giving us 2 large ones or looking around for to large ones the guy on Pittsburgh Ave I think his name was Matt was not friendly or helpful
Veronica G | First ImpressionsDidn't need lights because I was on the ground floor outside garage everything was great thank you
CHARLES T | Overall ExperienceI was completely happy doing business with Uhaul. It was an inexpensive way to move my things, They are open on Sundays so the hours were convenient for me.. The Staff was friendly and very helpful. Plan to move more things from Durham NC soon and will use them again for sure.
ILEANA R | Overall ExperienceVery helpful when my place wasn't ready when i moved from ATL
Jessica B | First ImpressionsAll good!
LESLIE A | Overall ExperienceAfter having a unit for 18 years, thank you to the management and staff at U Haul. Sincerely, Don Patsy Pfizer
PFIZER I | Overall ExperienceThe staff were very helpful and worked with me to accommodate our unique situation.
Johnathon E | Overall ExperienceMy reservation was lost. After looking several times online I called to ask questions and reserve the unit so I could be confident it was what I needed. The reservation was lost. Then it was found and was totally different than what I was told. It was specifically what I didn’t want. The worst part is that my phone call and hold time was over an hour. Long over an hour. Then I inquired about renting a truck. I was told there were trucks for my move available over the weekend. I decided to go to the store and check in and sign papers like I was told.. and they couldn’t find my reservation for the unit and then found I was charged, checked in and wasted a trip for the wrong unit anyway. Then.. I asked about the truck rental and figured I’d take care of that while I was there and I was told there’s nothing and they were overbooked! This was only few hours after I wasted time on the telephone. I was upset about the multiple set backs and being inconvenienced more than once. The storage unit is clean however there are gaps in the broken cealing cover and I can see above the unit. I’m not sure what the problems are but I have been happy. It’s uhaul in the past. This time I was very disappointed. I don’t have time to hold an hour trying to file a complaint. It obviously isn’t going to help my situation if there’s nothing available. I can’t afford to waste money in the middle of a move
Shannon K | First ImpressionsThey were very helpful and finally got the outside storage unit for me
robert B | First ImpressionsOur furniture was in this climate controlled facility for 21 months with zero issues. The unit was as clean as it was the day we put the furniture in the unit. The furniture was not covered and never got dusty! Amazing! We never entered the unit until we opened the door to remove the furniture and the floor was very clean. No bugs or rodent sightings. I highly recommend this Uhaul and would rent here again.
Vicki W | Overall ExperienceI haven't gone to the facility yet. I tried several times to reach the actual facility. No one ever answered. VERY FRUSTRATING!
Pamela H | Online Move InBut I just began. However, I do know another uhaul storage customer who is well pleased so I am not doubting the experience I will have while using uhaul storage.
Elisa A | Online Move InThe storage unit was clean and well lit. If I have an access code and key for the lock I should be able to access my unit 24/7. Also the price of the unit was raised 3 times in under 2 years. I cannot recommend storage units with U-haul because of this.
Chris T | Overall ExperienceService was very good 😊
DARREL P | First ImpressionsThe staff at this location is extremely friendly and helpful. I honestly could have used a storage unit and truck pickup at a more convenient location to my house but I chose this one due to the staff.
Andrew C | Overall ExperienceSo far everything’s looks good. The unit is clean
Brenda B | First ImpressionsService rep was outstanding
Andrew C | First ImpressionsThe staff was great, but my stuff had mouse droppings and there was poplar seeds all over the inside of the compartment
Barry B | Overall ExperienceEverything was great about this storage facility except for one thing: We found rodent feces on the floor of our unit once we moved everything out.
MARY G | Overall ExperienceI had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240.00 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors
MARK B | Overall ExperienceI had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240.00 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors
MARK B | Overall ExperienceHad a few problems,
DIANA C | First ImpressionsUsually had to wait at counter if I needed something before being served.
kevin h | Overall ExperienceOther than the problem with my billing, everything was good.
Marilyn K | Overall ExperienceExcellent staff and clean facility
dan r | Overall ExperienceExcessively high & unauthorized billings made this the worst U-Haul experience for me. Justin (Asst Mgr) moved me into a 5'x5' space which actually was 4'x41/4', which he verified. He offered to rent me a bigger spaced for a 20% discount at $57.95, I interpreted this as an at least 5'x5' or a bit larger space. (I'd moved out of another space in a different state so I knew how my items should fit in that size space. That space cost only $62.90/mo., including insurance, much less than $82.50.) Also, the electronic card/keypad code didn't work on move-in day (6/14/2020 or for a few days following, setting off the deafening alarm. Then Justin (Asst. Mgr.) & Matt Driscoll (Gen Mgr.) offered me a larger space with a 20% discount, but didn't clarify this would be at my expense. There was an additional unexpected unauthorized billing 5 days later for $13.19 on June 19, 2020 for a total of over $95 for June, 2020. After a discussion with Justin, there was a credit of , then another unauthorized billing to my credit card for $98.48, then another billing for $113.48 July 18, 2020. I have had to contact my credit card bank for assistance. I felt I had to move-out immediately after discovering these unauthorized charges on my credit card, which seemed to get worse with on-site efforts to clarify the price per month. I have moved out. I rented at the same location in the past with a different manager. There were no billing problems. There were problems with break-ins, especially over a snowy, icy winter with the front gate inoperable for a period of time. A U-Haul lock from a previous location also got stuck at the June, 2020 rental, which I replaced with another disc lock I purchased elsewhere. I mentioned this to Matt Driscoll. There seem to have been some other issues causing tension which I don't understand.
mary k | Overall ExperienceI moved in a month ago. I got a call from the office asking if I moved out. I said I just moved in. They said don't worry about it, it was a computer glitch. I asked if I needed to do anything they said no. Then my entry code stopped working. I stopped in the office to see why and they had to move me in all over again. What a waste of time and lost revenue for your business! Totally avoidable
kevin h | First ImpressionsGenerally happy with the facility. My only complaint while the lockers are supposed to be available at 9:00 am often I would have to buzz the office at 10 or 10;30 to open the door.This mostly occurred on Saturday/Sunday. Probably when management was not around. The process to get someone to answer the buzzer and come to open the door took as long as 15 minutes. I deducted two stars because of poor access on weekend.
Patrick B | Overall ExperienceCustomer service during evening hour accused me of living about a ten dollar lock and I refused to do business with them. Should teach them manners and business etiquette
SHARON M | Overall ExperienceThey over charged and gave me a run around, the GM was very ignorant!!
Autumn D | Overall ExperienceGreat service
Richard A | First ImpressionsI moved my stuff out of storage with 14 days left that I had paid for. I called to see if I could get a refund for the remaining days because the amount would be about $45 dollars. The rep I talked to did not know and said she would call me back. But she never did. Could I please get a refund for the remaining 14 days? Thank you, Virginia Rhinerson. Storage unit 1341 at West Erie site.
Virgina R | Overall ExperienceThe staff do not understand the swipe card operation, or cannot articulate it to customers. It took multiple calls to reserve our storage unit. A couple of the young guys are a bit unkept- one with long, dirty fingernails. Overall not a good experience. Closing it out was the best experience— and we were very glad to be done with it.
joy j | Overall Experiencemy unit was behind a gate that you needed a card to access. The card never worked and none of the employees could figure out how to fix it so I had to wait for an employee to open the gate always.
Chris B | Overall ExperienceEverything was great! They even stayed the few extra minutes after hours we needed to finish loading up.
Max K | Overall ExperienceNo issues. Since we could only go during business hours (9-5), sometime U-haul trucks made it difficult to get in. Clean facilities, always carts to use, and great staff.
PHILIP W | Overall ExperienceJeremy the employee who helped me out was very kind. I was greeted and offered assistance right away. He was very thorough and helpful throughout the process of renting a unit.
Shauna M | First ImpressionsHad unit for 1 free month for renting a truck. Offer made on website & by UHaul in Pittsburgh. Erie facility kindly accommodated but had no idea of the promotion. Corporate must communicate better.
Kevin J | Overall ExperienceThe U Haul staff member was very fast & efficient. He walked with me to the storage locker, showed the locker and showed me how to use the lock. He was very good.
Virgina R | First ImpressionsThe first day I went and purchased a 10x15 climate controlled unit and when the employee took me back the unit already had a lock. NOT enough space to explain the multiple problems I had!!!
Chris T | First Impressions1st day I purchased a 10x15 climate controlled container and when the employee went to take me to the unit it already had a lock on it and no one knew why. NOT enough space here to explain issues!!!
Chris T | First ImpressionsNeeded it open later. Hard to spend time in unit at first because the lights kept turning off. On a timer. Was late on a payment and they were still courteous until I got it taken care of. Very nice.
Elizabeth B | Overall ExperienceThe staff were very friendly and helpful.
maria r | Overall ExperienceI didnt like customer service
Jeremy B | Overall ExperienceHours listed should reflect the actual access hours - I was once locked into the building by a staff member (who knew I was there) 15 minutes before closing time and had to use an alternate exit.
ANDROMEDA F | Overall ExperienceVery helpfull and professional staff. And the prices are great. I would highly recomend U Hall. They also got the best prices on propane
Tim S | First ImpressionsNever use UHAL anymore the service sucks
Bin H | Overall ExperienceI had a unusual situation and the staff was very polite and helpful. Every person I dealt with was professional. I will use this facility again.
mary k | Overall ExperienceStore seems understaffed. Some patrons had a long wait for service. Service is fine when your turn comes.
DONALD S | First ImpressionsThanks for the great experience!
Jennifer R | Overall ExperienceWhen I was leaving the unit next to mine had roaches coming out of it. When I was checking out the kid was rude and could have cared less about it.
CHRISTINE S | Overall ExperiencePRICING WAS EXCESSIVE
KEITH V | Overall Experience.
NEAL K | Overall ExperienceIt would have been easier to check in/out of the facility if I could have had the option of a scan on my car or something so I wouldn't have had to reach so far to type in my code.
Elaine C | Overall ExperienceDealt with multiple staff and all are professional. Truck in nice shape. Only thing we don't like is the storage space with a door that does not stay open all the time so it can hit us if it falls
mary k | First ImpressionsNo comment
LYNN T | Overall ExperienceThey do a nice job!
Craig N | First ImpressionsService guy was friendly and was In and out.
Jeff H | First ImpressionsI ordered 10*15 drive-up locker for $144 onUhal.com.When I got there,was told they don’t have it,N changed a10*10 interior to me,which price is $107, but still charged me $140.Typical COMMERCIAL FRAUD
Bin H | First ImpressionsI wouldn’t use your faculty again.. I had a number of items chewed and mouse poo all through my things. Obviously the black box either needs refilled and isn’t checked.
Laurie E | Overall ExperienceThe U Haul office was very helpful and accommodating when we needed to extend the rental period. I can recommend this U haul dealer.
Klaus R | Overall ExperienceEmployee was watching videos on his phone when I first walked in. He didn't welcome me; I had to approach him. He was very short, unprofessional & gave the impression that he didn't want to be there.
Angela C | First ImpressionsI have no comments.
DAVID W | Overall ExperienceThe gentlemen that worked with me to ensure everything went smoothly with my storage unit. They walked me back to inspect my storage unit and answered all my questions thoroughly and professionally.
edward s | First Impressionsvery helpful and knowledgeable. just a good group of people who work there.
MICHAEL N | Overall ExperiencePersonel working there did not appear to know what they were doing outside of Tyler the manager. We were double billed for one of the 2 units we were renting and mistakenly charged a late fee.
Jack P | Overall ExperienceStaff yesterday was fantastic!!! Manager is professional and kind as well.
PEYTON T | Overall ExperienceVery convenient for my son in college to use and store items. Will definitely recommend.
Christa C | Overall ExperienceTyler Silbaugh was representative that checked me in. He was so respectful and took care of us. He remained patient even though there was a line of customers.
lynn w | First ImpressionsTruck not ready at appt. time. We also rented a appliance truck only to discover that it was never put on the truck when we got to our location. We were also charged for it.
Jack P | First ImpressionsWell lit, secure, convenient storage. Efficient, friendly and helpful staff.
Carolyn B | Overall ExperienceEfficient and considerate customer service, whether it be for a truck, moving supplies or a storage unit. Highly recommend.
Carolyn B | First Impressionsvery helpful. could not have asked for a better experience.
MICHAEL N | First ImpressionsThe staff was very friendly and helpful.
Sherry W | Overall ExperienceI called ahead to arrange a storage unit. But the check in was drawn out & the guy didn't even know what unit he assigned to us & had to go back to the main office 3 times before he realized we were
Deborah S | First ImpressionsI paid for my unit and the lock was not taken off and i had to wait in line for an hour just to get someone to take the lock off. Then there were 5 trucks in front of the door and i couldn’t evengetin
Aaron B | First ImpressionsOur unit got infested with rats and the staff made us clean it up and also charged us more than we were supposed to pay. They then put an extra lock on our locker so we couldn't get in.
Eric R | Overall ExperienceExcellent! Thank You!
GLORIA V | First ImpressionsVery nice
Christine L | First ImpressionsClean
PAUL H | Overall ExperienceThe employees were very helpful. They did try and sell me things I did not need. I live the key card rather than a pin. Great location and well run.
laurie l | Overall ExperienceTyler was extremely helpful. A huge asset for your company!
Alan I | First ImpressionsOne of the best storage experiences I have had and I have had many. The staff was courteous and very helpful and always greeted you with a smile. I would definitely rent from them again. Thank you
PHYLLIS F | Overall Experienceu sucks
Jacqueline S | Overall ExperienceThank you
MEGAN R | Overall ExperienceStaff were extremely helpful and very courteous. I appreciated their assistance. I feel they went above and beyond to help me! Thank you.
Mary K | Overall ExperienceN/A
Pleshette J | ReservationIt was nice having full access to my things in storage , the fee was high but I managed to pay it every month
Wesley D | Overall ExperienceVery friendly. Got me checked in in a timely manner. Would highly recommend
Kathleen G | ReservationRyan mgr. very helpful
RICHARD V | Overall ExperienceI rented a Unit for Ten Yrs, had no problem, with the Unit or the Staff, very Nice People to do Business with.
REX R | Overall ExperienceI reserved a 10ft wide unit and I ended up with two 5 ft units; which isn't a big issue other than the confusion that resulted and an issue with getting two locks.
joseph o | ReservationNEEDS MORE EMPLOYEES! Every time I went in I stood in line for approximately 10 minutes before being helped. They also helped people that came in AFTER me before helping me.
Tessa S | Overall ExperienceI accomplished what I came in for. That is what I'd expect to happen.
Daniel H | Overall ExperienceThe staff is amazing! Very helpful!
KRISTI P | Overall ExperienceGreat!
DARLENE V | Overall ExperienceExcellent facility and service.
Mark B | Overall ExperienceThe employee was very informative and helpful!
Tennisha Q | ReservationWell-kept facility. The crew is helpful, considerate and accommodating. Special mention and thanks go to Tyler, Sean & Catherine for their help at various times throughout my 1 year rental.
STACY M | Overall Experience-
SEAN S | Overall ExperienceMy unit served my needs and it was worth the investment while I needed it. Thank you
WILLIAM C | Overall Experienceoverall good experience
William D | Overall ExperienceJust seemed like it was an ordeal for the team to retrieve my reservation. They initially gave me a larger storage unit then I reserved which was more money then I was quoted.
Daniel H | Reservationnice facility
Sriram R | Overall ExperienceThey made ny move much easier
Nancy J | Overall ExperienceReliable service and have used this facility many times for kids at school.
Jesse D | Overall ExperienceGreat service and multiple options to help on moving
Martin K | Overall ExperienceI love that I was able to get a free month bc I moved from another state. It helped me out a lot.
Jalitza V | Overall ExperienceA little expensive but worth not having rodents, insects and mildew!
Amy H | Overall ExperienceIt was perfect for what I needed it for
Sarah Y | Overall ExperienceThank you
Alexandria S | Overall ExperienceI’m a night person and on weekends especially Sundays I would have liked to come around 7,8 o’clock to look for stuff in my unit. The staff was very helpful when I had a problem with my credit card
linn w | Overall ExperienceGreat location with quick service.
Mark B | Overall ExperienceVery good experience.
mike h | Overall ExperienceWouldn't allow me access to one unit because I was late on another unit. Had to have them remove locks even though I was current on both units. All around bad experience. Too expensive for the service
Kathleen R | Overall Experienceeasy and affordable
chris p | Overall ExperienceExcellent staff! Only suggestion is maybe a master key for the locks..so customers like myself who misplace...might be able to pay $50 for removal vs $100 by a locksmith 😉.
Karen B | Overall ExperienceThanks for your Patronage
Jacqueline D | Overall ExperienceThe hallways / facility look clean but my unit had a lot of blue mice pee & droppings in the unit & empty bait box..Lot of clean up needed. On move out, I found a mummified dead mouse. Gross!
JOAN D | Overall ExperienceWe were using a 10 x 10 storage unit in the temp. controlled area and could not have been happier with the cleanliness and temp. maintenance in this area.
Jack P | Overall ExperienceI was comfortable leaving my items in the storage unit. I was confident that they would be safe and protected from theft and the elements in the climate controlled unit.
KATHLEEN W | Overall Experience