Customer Reviews for U-Haul Moving & Storage of Westside

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Westside

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ronald C.
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Customer did not leave a comment.

Jonathan D.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

Rodney J.
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Customer did not leave a comment.

John H.
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Awesome professional customer service.

Lisa S.
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Customer did not leave a comment.

annette-janet L.
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Nothing you was great?

Patrick C.
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The staff is very friendly & helpful!

Jake B.
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Customer did not leave a comment.

Guadalupe R.
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Could have better staff..

Bradley D.
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Customer did not leave a comment.

Mario M.
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Nothing.

Elizabeth S.
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Customer did not leave a comment.

BILLY D. | First Impressions |
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Customer did not leave a comment.

Erik L.
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All the employees were very helpful and tried to get me in and out fast. Great job

Olivia M.
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Uhaul rental was very old/rough around the edges but got the job done. The pick-up and drop-off process could have been much simpler.

Eric F.
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Customer did not leave a comment.

William H.
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Customer did not leave a comment.

Larry W.
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Perfect service...

Timothy F.
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Customer did not leave a comment.

Christina H.
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Customer did not leave a comment.

Jim E.
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Returning the equipment was a snap. I didn't have to try the online service because the location had extended hours. Someone came to help almost immediately and completing the transaction took only seconds. Easy and quick. Highly recommend.

Elias G.
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Customer did not leave a comment.

Brandon R.
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Customer did not leave a comment.

Joshua S.
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The people who work at the Alta Mere location in Fort Worth are such kind and helpful people. The rental process was smooth, both pickup and return. Simple yet smooth.

Willie G.
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Was a very good experience.

Robert B.
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Customer did not leave a comment.

Sterling P.
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Customer did not leave a comment.

Michael D.
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Adelaide H.
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Customer did not leave a comment.

Karen B.
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The girls inside were professional and helpful. Thank you for making this move easier

Rebecca S.
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We had an excellent experience from start to finish. Brian checked us in, and provided great service.

Mark C.
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Great folks. Very friendly. Very efficient. In and out quickly. I’m hard to impress. But they do a fantastic job.

John R.
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The cellphone check-in process when returning the truck is excessive and puts the customer at risk while going through all the steps, despite the cya message of "make sure you're safe before proceeding" language. When returning the trucks I would guess that most customers are dead tired from moving and driving all day, so it compounds the irritation factor when having to take all the required pictures and clicking through all the screens. Plus, as mentioned above, parking lots next to freeways are not safe locations. The alternative of paying $20 is a clear reminder that U-Haul is focused cutting jobs that I'm sure could be filled by hiring someone happy to check in the trucks. So bottom line, a good experience marred by the check in process.

Alphas W.
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I called to reserve this trailer at this local and the coordinator told me they did not have any available and sent us to N Main Street in Fort Worth and it was an unmaned station, that the trailers were in the dirt and they would not hook it up to our truck. I called a Uhaul customer service and they sent us back to Alta Mere which is where we wanted to pick it up in the 1st place because the customer servant this location always awesome and this is our preferred location.

James S.
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Customer did not leave a comment.

PHILIP S. | Overall Experience |
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Thank you for securing the care of our truck stored there y’all did an amazing job thank you

Jameel T.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

Norman F.
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Customer did not leave a comment.

Andrew G.
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The general manager was very kind and helpful. Extremely fast service ! Drop of was quick , great employees!

Aaron W.
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Customer did not leave a comment.

Cheyenne H.
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After we used this U-Haul everything we owned smelled like smoke.

Amy M.
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Customer did not leave a comment.

Brian H.
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Customer did not leave a comment.

Clifford S.
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Customer did not leave a comment.

Katherine H.
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The rental part was easy, kind and courteous. My only complaint here was related to another issue. I needed a hitch for my car. The installer at this location refuses to put a hitch on my type of car because it was too hard on the one car he had tried before. This man either needs more training or needs to be fired. I admit I have a Smart Car but it is not the only one in Texas and many of people I know with this car have hitches and it was no big deal. Now I have to travel and call around to find another company. Your loss. The name should be changed from custom hitches to hitches on just the cars our guy thinks are easy. ??????

Mark C.
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All of the employees at this location are great in all respects. Really Friendly, efficient, and thorough. 10 out of 10.

Eva M.
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Satisfied

Terry B.
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Customer did not leave a comment.

Benjamin B.
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Customer did not leave a comment.

Mark V.
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Nothing

Karen B.
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Customer did not leave a comment.

Patrick C.
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Customer did not leave a comment.

Jessica K.
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Wiper blades need changed

Christie T.
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Our experience was exemplary,from the moment we walked in to when we dropped off. They need to just keep doing what they are doing because it us working. Fantastic service!!!!!!!!!

Becky L.
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Customer did not leave a comment.

Kathey A.
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Everyone was very polite, friendly, professional, and above all- - extremely helpful. I will definitely recommend this location, and will not hesitate to use this location again. Excellent service!!

TERRY W.
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Customer did not leave a comment.

Darryl K. | First Impressions |
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Great service.

Cynthia C.
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Customer did not leave a comment.

Dennis C.
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Staff friendly and very help with my moving needs.

Douglas W.
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Customer did not leave a comment.

Carter S.
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Customer did not leave a comment.

Scott L.
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Customer did not leave a comment.

Steve P.
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Yes yes yes

Felicia R.
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I didn't like the fact that i was running late and the person that checked me out didn't let me know i would be charged 50 if i went over my time

Victor S.
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Charge for the gas used, instead of having the customer doing itself. That waste some extra miles.

Patrick W.
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No issues. Very helpful

Anthony V.
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Excellent prices and service highly recommend

Gregory O.
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I find this location to be my favorite when renting.. 95% of the time i'm in and out quickly.. The Irving store where I sometimes rent leaves me waiting in long lines that take what feels like forever.. I'd rather rent in ft worth and drive to Irving then go to the Irving store where i'm using the equipment

Cedric S.
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Customer did not leave a comment.

maria O.
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no suggestions at this time, the entire process is easy and well ran. Good folks working there.

Christopher C.
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The girl that helped me rent my trailer was so good at her job, I was amazed at how fast I was hooked up and ready to go. She should get a pay raise!!

Arthur A.
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A clean truck will always bring in customers especially the employees are very nice and friendly when entering the store Felt welcomed

David D.
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The staff was great in all ways.

James R.
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Customer did not leave a comment.

RAUL P.
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I secured the rental of a 20’ truck over the phone. I was sent an email on how to check in and pickup the truck early at 0600hrs. Before the store opened. When I arrived at 0555hrs. I checked in on line and could not find the truck anywhere on the premises it was not there I looked at all the trucks in the pouring rain! I called the 800 number they passed me on three times and was on hold for a while with still no help. I just waited till the store open but they told me the truck was there and then gave a deferent truck. If someone made the error I wish someone would just admit it instead trying to cover their incompetence. I I was picking up this truck early because I need to be there because of this incompetence mistake I lost $200.00

Jose H.
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Customer did not leave a comment.

Fierro E.
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You’ll doing excellent customer services

Stephen T.
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Customer did not leave a comment.

David M.
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Very happy with the service. But not happy about the mileage given with the rental. There was no way I could have made the trip in as few miles as was given, unless I flew. Mapping showed the trip was 76 miles. I was given 53 miles by U-Haul.

edith S.
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Really helpful and patient. Would recommend this location for anyone renting a moving truck.

Sunil S.
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Customer did not leave a comment.

Joe S.
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We used the 26 ft truck, our new home has a steeper than usual driveway, it was an issue to unload using the ramp because the truck was pointed upward while the ramp had to topple down the other way, our washing machine almost took us out as we wheeled it down the ramp haha, but overall everything was great we ended up parking it on the street to unload and things went smooth. Paul and cheyenne were amazing employees, I even got info on how great it is to work at uhaul with flexible hours and understandable superiors. I really appreciated the dedication cheyenne showed to her position. They were friendly and a breath of fresh air. Thank you uhaul 5 out of 5 stars

Tina C.
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Customer did not leave a comment.

Michael H.
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Nothing other than i liked it better when there was a walk around with the customer

Edward N.
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Another excellent UHaul experience. Spotless 9' Van, tires aired up properly (!!!!). Thank you!

Danielle G. | Overall Experience |
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THANK YOU!!

Carol M.
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Great customer service!

Carol B.
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Staff was wonderful

Scott S.
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Customer did not leave a comment.

Michael M.
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Awesome

Peter B.
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Customer did not leave a comment.

Chris Q.
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Customer did not leave a comment.

Cody G. | First Impressions |
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Absolutely amazing!! Will never use anyone else!

Vicki H.
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The young man that helped us was very nice and helpful

roman s. | Overall Experience |
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Great location, would recommend to a friend!

Joe C.
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Excellent

Billy C.
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The staff was extremely helpful and courteous. The equipment was of exceptional value and functioned flawlessly. I have always enjoyed renting from U-Haul and will continue to make it my source for moving equipment rentals.

jonathan B.
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Great people and attitudes

Erlinda A.
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Customer did not leave a comment.

Albert C.
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Grumpy employees. At least the 2 I delt with. Guess everyone cant love their job. Other than that the truck ran good. I never got an emailed reciept...

Charles J.
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Great job..

Jasmin J.
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Customer did not leave a comment.

Linda B.
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Customer did not leave a comment.

Perry R. | First Impressions |
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Extra charges, could not use my own lock. Had to buy there's because the would cut mine off.

Phantasea B. | First Impressions |
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Move in was fast and easy. Staff was great and helpful.

Christopher B. | Overall Experience |
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Employees were great, especially since I was picking up a truck and closing out a storage unit right at closing time

Chris T. | First Impressions |
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Greaf

DEBBIE D. | Overall Experience |
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Easy to work with

Ken L. | Overall Experience |
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This storage locker was supposed to be a 10x10 and measured 9x9. The garage door was old, the track and lock hasp were rusted and extremely difficult to operate. Overall, poor quality / high price.

AMBROCIO P. | Overall Experience |
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Personnel on duty were absolutely some of the best I have seen at a uhaul facility. Highly recommend this particular location.

ANNE H. | First Impressions |
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Very accommodating.

Bert N. | Overall Experience |
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This was a good experience again. thank you

Curtis W. | First Impressions |
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Excellent service

John M. | Overall Experience |
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The support I got from all the U-Haul facilities and personnel during this project were excellent and would recommend to anyone moving. The one month free storage made available was a lifesaver.

Joel T. | First Impressions |
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Explained everything to the point and helped me and my family when we needed it.

nikita j. | Overall Experience |
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Friendly Staff

barbara b. | First Impressions |
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The blonde with giant holes in her ears and all the tattoos is super rude and accussed me of stealing the uhaul then charged me extra charges ehen i returned the uhaul of retaliation for defending mys

Holly M. | Overall Experience |
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It was great for the most part until they tried to lock me in and wouldn't let me out for about 30 min

katina t. | Overall Experience |
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I stored my things in you alls unit #2512 for about 3 months and upon moving out my sofa, my bed and a few of my boxes where extremely wet and damage this is the second incident.

LULANI NICHOLE M. | First Impressions |
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Great and helpful customer service. Helped me extend my rental for an extra 24 hours at no cost.

jacqlin p. | Overall Experience |
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They should let 24 hour access for free at the end of the day it is our stuff. And at this location need a lot more employees on the weekend it gets packed

HAYDEN D. | First Impressions |
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Y'all tried to add on an idiot tax and charge me for a free service. When I caught the 150 dollar overcharge didn't get an apology was told, "oh yes it is free." Don't offer free one month then charge

jeremiah b. | First Impressions |
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Great service

GEORGE T. | Overall Experience |
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This was a horrible experience I would never recommend using U-Box Service or Moving Now Services. The staff at this facility was rude, condescending and extremely un-professional.

Danielle G. | First Impressions |
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This location has a jewel named Allee. She is hands down THE BEST customer service agent I have EVER dealt with! She fixed several problems that were caused by my pickup location.

George c. | Overall Experience |
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Manager was not nice to me at all

JENNEY L. | Overall Experience |
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Was customer for 5years and never had any issues with staff or facility. Thank you for keeping my stuff safe and secure.

JANIS M. | Overall Experience |
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We rented for about 4 years. The rates began to be too high for me, as I had to take over paying for my son’s storage. Also, even though there was no food in storage, there were obviously rats.

John D. | First Impressions |
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Great staff of ladies who get it done and with a smile and professionalism

Cheyanne L. | Overall Experience |
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Was told my storage unti would be $40 a month... They switched my unit size and didn't tell me. Went to make a payment and was told it was $130 a month...

George c. | First Impressions |
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Gas and mile was wrong and then you didn’t want to Change it are fixed it.

Jacquelyn P. | Overall Experience |
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The staff we dealt with were very friendly and helpful. That is always appreciated.

katina t. | First Impressions |
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The young lady at the counter was very patient and kind . She also showed concern toward making sure we were well taking care of.

Rickey S. | Overall Experience |
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Enjoyed my experience with U-Haul

Tamara O. | Overall Experience |
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pleasant expeprience with staff and storage unitn area.

EVERETTE R. | Overall Experience |
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Everyone is wonderful

Tamara O. | First Impressions |
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Excellent customer service.

Kathy W. | Overall Experience |
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It was a great experience in an othrrwise really bad time of my life.

Mark N. | Overall Experience |
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Sara from corporate office was very helpful and kind. So was wynter she helped us too. Nicko was rude and unhelpful.but most of all Sara A. Was very delightful to help me.

Stanley S. | Overall Experience |
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Very helpful staff and set up guys were upbeat and helpful. Thanks

Mark N. | Reservation |
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We haven't yet use uhaul until 1.7.19 thanks

TAMMY R. | Overall Experience |
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The staff was ALWAYS great! They worked with us on our move-out which helped alot! We would def recommend this location for storage or rentals. KUDOS! Thanks for the great service!

SERGIO G. | Overall Experience |
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Staff looked like thy hate their job, 0 customer service, staff members was upset when I showed up to pick up my ubox because he had to hook it up. Try calling them before showing up but Never answer

CRISTINA W. | Overall Experience |
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It would be a lot better if there was better lighting for the units and if they would fill the mouse bait box. After 5 years I'm sure it was empty which is why mouse dropping were present

Stephanie W. | Overall Experience |
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Great place of business and the staff was very nice and helpful.

Stephanie W. | Reservation |
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The service was good and I will continue to use uhaul when ever I need to move .

ROBERT B. | Reservation |
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Truck was filthy when picked up in New Orleans interior was horrible

ebony m. | Overall Experience |
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Customer service was great.The only complaint I have was that my unit leaked water during all the rain. If I would've waited any longer to get my things it been ruined.

Frank M. | Overall Experience |
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The associates were amazing. They really look out for the customer.

RAY B. | Overall Experience |
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Always had great service at this location. Thanks for all you do.

Juan G. | Overall Experience |
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Very friendly staff

Darrell O. F. | Reservation |
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The service representative was very helpful in getting me set up with a storage facility that would accommodate all of my belongings.

Mary M. | Overall Experience |
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Great place, very nice and helpful.

Anthony C. | Overall Experience |
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Good customer service

latonya h. | Overall Experience |
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The staff here is very helpful and they have great customer service

Kellie A. | Overall Experience |
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The place was great. I would recommend it to others.

Juan G. | Reservation |
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Great Service, everything was done by smartphone, makes it faster to get the truck and return it with no hassles. Thank you

Dennis L. | Overall Experience |
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Staff is friendly and speedy.

Ben P. | Overall Experience |
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My RV was broken into. Everything was stolen.

James P. | Overall Experience |
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I don’t usually make comments to surveys unless the service is exceptional. Jonathan Luckenbill did an outstanding job with my two rental units. If there’s anyway to recognize him.

wayne c. | Overall Experience |
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Great service and very helpful. 9

kimberly h. | Overall Experience |
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GOOD JOB

SLY S. | Overall Experience |
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I would highly recommend them.

Jason U. | Overall Experience |
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Policy/Contract wasn’t clear when I signed up

William R. | Overall Experience |
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The staff provided me a service that was needed. I would do business at this facility again.

Juan O. | Overall Experience |
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Excellent experience!

No reviews have been submitted for this location.

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