Moving Truck Rental in Fort Worth, TX at U-Haul Moving & Storage of Westside

8225 reviews

1000 Alta Mere Dr   Fort Worth, TX 76116
(@ I-30)

(817) 246-4601

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(817) 246-4601

1000 Alta Mere Dr
Fort Worth, TX 76116
(@ I-30)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Truck Rentals

One-Way and In-Town Local Rentals in Fort Worth, TX 76116

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Customer Reviews

Average Customer Rating

8225 reviews

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Write a review
Rating:
1.0

I worked with 2 different members of stuff and both were very rude.

STELLA E. 
Rating:
5.0

Great staff

STEPHEN K. 
Rating:
3.0

Make sure the cup holders aren't used as ashtrays by previous renters and not given out on E and reimburse people who return the trucks with more gas.

Daysha E. 
Rating:
3.0

It took a long time to get my rental although I had come in previously and filled out a reservation. There were not enough people working the counter. The process to return the equipment was fast and easy. The rental rate is also misleading as the per mile charge is high.

RICHARD W. 
Rating:
4.0

Had great equipment selection and friendly customer service. I had a good experience overall, nothing to complain about. When the service desk chose the truck for me, they gave me a truck that was stuck behind other trucks... I'm sure this happens from time to time with so many other trucks; and they were more than happy to come repark everything. But it did cut into my rental time and my schedule by a few minutes.

ZACHARIAH H. 
Rating:
1.0

This is the ONLY business in Texas that still forces its customers to wear a mask. The employees are rude and demanding. I will not be visiting again.

Beau S. 
Rating:
5.0

Truck pulledbadly to the right

JESSIE W. 
Rating:
1.0

Overcharged us $29.00 for fuel charge despite us refueling to the original amount. Asked someone call us to discuss but did not receive a call so we will be protesting the charges.

KIMBERLYN K. 
Rating:
5.0

The staff was very friendly and professional and made the process simple and fast.

JOHN C. 
Rating:
5.0

Had to keep the truck day was not my fault Icky an extra

RONALD B. 
Rating:
5.0

Be nice if it were open later, but we have gotten the return system to work every time but one out of three. The website would not work for the return and cost us $20. It was on the 8th truck we rented from UHaul so we know how to do it. Grrr. Five trucks from Bastrop, TX and three in Fort Worth.

MARY B. 
Rating:
2.0

An employee explained to a customer that he couldn't walk in the office without a mask. That employee was not wearing a mask... You can't expect people to wear a mask when the employees are not wearing one.

TRAVIS B. 
Rating:
5.0

As we were new to the area it was a bit difficult to find. But once there, everyone was great. The guy who helped us was THE best. It was some of the best service, specially after driving for several days. We were in and out in no time.

Celso P. 
Rating:
1.0

U-Haul should make the meaningful assurance requirement more clearly known prior to pick up at the store location. I reserved my truck a week in advance of my pick up and this requirement was only made CLEAR at the counter at the time of pick up. Coldly telling me I need to give a number of a friend or loved one RIGHT NOW and have a stranger RUDELY cold call them without warning is not good customer service. If I didn't need the truck to pick something up I would have left the store. And then to have to keep going down my contact list because there wasn't an answer by my contact...RIDICULOUS! And in front of other customers....handing out personal info?!? If I had warning it wouldn't have been as bad. I could have asked permission and scheduled the calls. At the very least, I would have been prepared to be TREATED LIKE A CRIMINAL when I arrived to pick up my rental. The experience was infuriating. U-haul needs to get with the times. People don't answer their phones anymore unless they know who is calling. This is the last time I use your services. You SUCK!

DANIEL C. 
Rating:
5.0

The two gentleman handling my return were very friendly and helpful. I enjoyed talking with them as they examined the truck and completed my rental.

Emily C. 
Rating:
5.0

The lady at the desk was a little rude about wearing a mask..... I didn't have one.... she could have been a little more polite about it... not yell across the store that I wasn't wearing one...

MICHAEL B. 
Rating:
5.0

Very nice

Gilbert S. 
Rating:
1.0

Manager was an ass about mask ! I will not be renting from that location anymore .

ALLEN J. 
Rating:
3.0

After using 24/7 check in I will never use it again if possible. After checking in I was surprised with having to give a backup number for them to call and confirm what I don't know. Then, they electronically told me that I needed to check in at the facility. I ended up having to create an entirely new reservation. Lost an hour of a long day. I also had to upload driver's licenses after having done that during the pre-check-in process. During the frustrating time of creating a new reservation my agent was also the mask manager and delayed my frustration further. I finally asked her to focus, let someone else monitor masks and get me out of there. Otherwise, the truck was clean and easy to operate.

teresa N. 
Rating:
5.0

Everything was great. I dealt with the total people people- The initial counter agent, possibly site manager... very helpful and accommodating. This lot attendant on pick - friendly and helpful. Upon return, it was very busy, and the attendant took time and personalized the experience.

WADE R. 
Rating:
2.0

Customer service reps at the counter were absolutely rude!

William C. 
Rating:
3.0

4-10-21 at 10:17 pm I have a text from my son James Bowie on my phone when he gave up trying to check in the truck return on your app. It would not work. I also have the number UHaul sent during the process to confirm it was my order. We were charged $20 even through the truck was returned and even though the app did not work. This was the 6th truck we had rented & returned so he knew how to do it. When we rented the 7th truck 4-17-21 the guy's attitude was like “So what?” We need to rent 3 more trucks & I think we will do business with someone else. When I called UHaul to protest somebody said you were open 24-hours & we should have called that night. So, no one is concerned over losing business over $20 but me. Up to now UHaul has been wonderful.

JAMES B. 
Rating:
5.0

Great customer service and friendly

HUGO C. 
Rating:
5.0

Great service. A hiccup on pickup but it was resolved.

Alex T. 
Rating:
1.0

Truck smelled awful and needed an oil change as indicated on the dashboard

DESIREE J. 
No reviews have been submitted for this location.

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