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JASON BCustomer Reviews for U-Haul Moving & Storage of Westwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cuando llegue el personal estaba ocupado hablando por teléfono yo desenganche el equipo
Jose MIt is a good experience,but should look into your pricing
patricia c | First ImpressionsRochelle was excellent help
JEFFREY ZGood job 👏
SON V | First ImpressionsKeon was so helpful and explained the process throughly. Rochelle was a wealth of information. I enjoyed interacting with both. Great job guys
cinitia r | First Impressionsexcellent
edwin c | Overall ExperienceThe manager there was in very bad condition, she screamed because she wanted to leave and didn't want to accept the return of the truck, they don't know how to work, the manager was a lady, very bad experience with her, if she doesn't like her job that she doesn't work there then, very bad experience
SENIER BBuen servicio solo les falta tener personas que atiendan que hablen español para mejor calidad
JADER LThe lady that helped me was so nice and provided excellent service.
janeth l | First ImpressionsSuper nice lady helped me put trailer on my truck - very safety oriented ! The Manager and her unhooked it promptly on my return with smiling faces ! They care , which is rare these days …..
TODD EIt was a smooth process. The two men who checked us out where very nice and courteous. Thanks I will b using u haul again and I prefer this location.🙂
WILMER SGreeted with a smile
NANCY WThe gentleman who checked the vehicle out to me Saturday the day before was Very helpful. On Sunday the woman who checked me in was rude and could not take the time to get off her personal call, on speaker, to check me in. Let alone be pleasant.
NANCY WSegún mi experiencia con UHAUL todo estubo muy bien.
MANUEL PI love how smooth the process what to reserve a truck! Service is a 10/10! Recommend for sure.
JA'MYA JThe Manager was very professional and kind . Great customer service
DEBRA HStaff were very kind we didn’t know what size we would need. The store rep showed us all sizes and helped us make the right decision. We moved in and it was the perfect size.
MARIA C | First ImpressionsLa manager es muy amable y atenta
Carlos EEverything was nice Good job
MARY RThe trailer that I rented was in excellent condition and the exact size that I needed. Customer service was fast, friendly and very knowledgeable about their equipment. I would highly recommend this store.
thomas dRodney, greeted me with a warm welcome and smile! He was patient and informative. He assisted me with kindness and was very knowledgeable in the Uhaul protocols and made moving easier with a positive attitude. We have known Virgil for over 15 years and know matter the Uhaul location, he has always assisted and made a challenging move smooth! Have a blessed day!
TINA PRodney is always positive and helpful. He definitely goes above and beyond for customer satisfaction !
KIRK MIf some of the equipment reserved will not be available to take on a one way rental (dollys) then notify customer up front.
Gene SVery happy with the lady in front desk, nice, quick, definitely will recommend to friend if they’re need help for moving. Thank you 🙏
Tina L | First ImpressionsBetter signage for drop off parking
TIMOTHY RThank you
BARBARA L | Overall ExperienceLa persona que trabaja allí no es amable y sus modales.son malos.
SAUL MThe manager was there when I arrived. She was being really patient with a rude customer before me. When she got to me she definitely didn't let the customer before ruin my experience. She was nice and approachable and took care of me with no problems. Upon return Rodney was there. I left a package in my rental and he was kind enough to call and notify me of the mistake and let me know he'd make sure to let the next day workers know. All and all great experience
RODNEY CJust to have more dollies for appliances Available to use.
Ana BNothing Excellent
MICHAEL MThe staff were very helpful and courteous.
DAMIAN DMaintain your equipment very rust and leaked a ton.
Bryce WPut 1 miles on the truck and they I used 2 gallons of gas. It shouldn't be in service
AARON LNothing had a great experience was very easy to rent and all the staff was friendly.
DAVID MNone that I can think of.
BRUCE WI was told, that for now on, you will need a Tx license or TX in order to rent any vehicle, wich doesn't make sense, I live in Calif, I have a commercial Cali Lic, and I rent a lot nation wide. It will be a serious inconvenience that doesn't make sense. I spe d over $5k last year on uhaul.
PABLO SSmooth ride in older van,,, Even without Bluetooth!
WILLIAM GNo the lady I attempted to use for return was not in a pleasant mood
KEISHA BThe staff treated me with class and made me feel appreciated
Victor S | First ImpressionsIt was clean all the time when I come To my storage to get some things out
Debra A | Overall ExperienceThank you I was overwhelmed in my transition sitting in the comfort of a U-Haul office , I got the help I needed and also a nice refreshing ice cold water life became manageable again . 🙏🙌❤️
Denise M | First ImpressionsAll truck's should have steps to get in and out of cab getting in and out was hard for a 64 year old man
Santiago RAir conditioner in 15 ft truck didn’t cool.
DENNIS BThe only problem is the air conditioner in the truck didn’t work properly. Would not cool.
DENNIS BNothing
shawn hGreat staff and service
JOSHUA TNothing. They actually go above and beyond on helping with your needs. Thank u so much for making my day less stressfull than neccessary.
Maria RI don’t have any comments for improvement, I just want to say the two that helped me today were awesome! They were busy but they had great customer service and they helped me get through the rental process quickly and smoothly. I hope these two get the recognition they deserve and it made my day better to receive customer service like theirs today.
jose sChris the manager did his best. The sales associate was rude. I always try to avoid her. She was on her speaker phone this time dealing with personal business. She lacks professionalism and customer service. I always use the mobile check out and in to avoid her. I had to go inside because the key was not in the truck. When I arrived at 8am the truck was not ready. I came back at 9am and Chris had just started cleaning the truck. I had to take it dirt because I was already paying my movers. When Chris said I had to go in to get the key, I was hoping the lady with the blue braids was not there. But, she was. She had a customer waiting at the counter as she was on her personal call. I waited, the politely explained to her that I needed the key to the rental showing her my confirmation and truck number. She said she didn't have it I don't know why he is sending you in here for a key that I don't have. I just walked out. I can't be the only customer who has had negative experiences with this lady. Maybe other customers start using a different location. I am happy we have relocated our business and there is a closer location we will now use when needed. As a nonprofit organization that helps men find employment I would love to recommend a new employee to replace this lady. Someone who wants a job and sees their position as an opportunity to serve their community. This person is a horrible representative of your company.
JAMAY FDropped off after hours so no one was there.
Lee JThe guy I met was friendly, and in fact, he does not speak Spanish but he did his best to interact effectively with the Spanish people who came to rent U-hall from there. He is a nice guy, friendly and very compromising.
andrew EYou guys doing great job
eshetu gThe rep was very nice and helpful but the issue was that I had a reservation for 9am and my truck was not ready I have to wait up to 1 hour. Rep told me that there was not clean and ready trucks and that I have to wait until they can clean one for me. U-Haul promise reservation guarantee and on time but mine was not on time causing delays on my moving. Just a recommendation I think they need to hired more help because it look like they are short staffed.
Wilson LBe honest & don’t feed the customer false hope. Thursday when I went in the lady told me she didn’t have any they were all reserved, then she stated she had a 26ft that she was going to cancel & give to us cause, the customer was late & she could let us have that one she asked when did we need it & how long so, we told her she stated ok, after about 10 minutes she said oh I can’t let you have it for 24 hours that was bad business.Then she stated I can check locations we ended up with a small one way truck making several trips moving. Had it not been for her I would give this location all excellence‼️
Leisa FMy service rep was funny, approachable, and a solid gentleman.
Rodney CUr good
helman kThis staff member was great and excellent of providing information about the storage
Richard S | Overall ExperienceRochelle and Davis were very friendly and engaging. They were very helpful in meeting my storage needs. I will rent from this store every time!
LESLIE Z | First ImpressionsIt was a nice place to store my belongings and will use them again whenever the need arises
Anthony F | Overall ExperienceThank you
ELIZABETH B | Overall ExperienceThank you.
Miguel N | Overall ExperienceExcellent customer service! Clean smooth environment.
valy m | Overall ExperienceThis will be my go2 place if I need a U-Haul truck again! Staff was great! Thank you!
ANGELIA O | First ImpressionsCool
valy m | First ImpressionsRochelle and Eric were excellent. There customer service was quick and easy. I needed help unexpected and they were there for me with no problems. Great team work.
keesy g | First ImpressionsThe staff made it easy to process my vehicle and get me on the way. Many thanks to the guys at Uhaul.!!!
marilyn p | First ImpressionsExcellence all the way around the board. I would recommend this location to any and everybody.
Teia B | Online Move InI rented the unit for 10 months, and Eric Hinton provided excellent service throughout! I especially liked that my entrance card functioned perfectly, and that I was able to extend the rental a couple of times using only a phone call to Eric. Warm regards, Gary Marsh
Gary W | Overall ExperienceThe manager at this facility was not knowledge about the basic principles
Clara F | Overall ExperienceGood customer service.
Sharon Y | Overall ExperienceLocation: conveniently located right off the freeway Service: amazing staff, helped me out with renting a truck and moving into a unit Facility: Clean, Friendly Service, always someone at the desk to help instead of you waiting for someone to appear. Recommendation: The units are really tall, and can hinder some of your items are being moved in. Be creative to use the higher space, I found tape to hold items in place.
Peter P | Overall ExperienceThey staff was great and very nice had a great overall experience
Jason H | Online Move InVERY GOOD CUSTOMER SERVICE AT THIS LOCATION.
Dianne C | First ImpressionsNo comment. Thank you ❣️
VIRGINIA A | First ImpressionsVery well pleased with management and staff
Glennda A | Overall ExperienceEric and his team were great!!$
Angela B | Overall ExperienceThis was the best Uhaul experience I have ever had ! The staff was knowledgeable friendly and accommodating. I will always go to this center for all needs
Jaleesa H | First ImpressionsThis particular U haul Westwood is exceptional.Erick and Anthony and the newest young guy are very Industrious hard working Respectful and very passionate to me and other customers. These Staff managers desires Seven Gold Stars. They are the best God bless U haul for me. I have been a U Haul friendly custu for the longest many yrs
Theresa U | Overall ExperienceRealmente el manager Eric, muy professional y un excellente servicio
Luis C | First ImpressionsVery helpful and professional.
Deborah B | First ImpressionsAs usual manager was on site and VERY helpful and considerate of my time aswell as courteous been dealing this particular site for years
Jackie C | Overall ExperienceExcellent customer service, Rochelle was amazing!
Arielle F | First ImpressionsMuy satisfecho
Alberto A | Overall ExperienceEric.... Was So So helpful... Went above excellent.... And let's not forget about Amber.... Same thing ... Went above excellent! I don't think I've ever had 2 ppl in a company... That I gave an A+.... These 2 knocked it out of the park.. 😄😄😄
Theresa G | First ImpressionsDavid was super friendly and helpful. You could tell he loved his job and he was more than willing to help us find the right unit to store our stuff. He made securing self-storage an absolute delight, as opposed to being tedious and lame. He turned a dreary day into a sunny one. Thanks again!!!!!
katharine e | First ImpressionsProfessional & Courteous!!!!
Jacqueline L | Overall ExperienceThe staff was always friendly and very helpful. They always worked with me and gave me enough time to get things done. Would definitely recommend them to a friend.
Zachary P | Overall ExperienceGood Location where I stay On braeswood blvd
Debra A | First ImpressionsThe representative at desk gave us good advice on renting a van and using a storage bin to keep our personal belongings until we obtain permanent place.
DONNELL A | First ImpressionsThank you
LEROY G | Overall ExperienceGreat staff good people I will recommend people anytime to your location...👍👍
Heriverto G | First ImpressionsEl manager fue muy amable y atento con migo
Jose M | First ImpressionsVery experienced, greets customers and answers all questions. He is very professional and multi tasking with amazing attitude.
Edithmary I | First ImpressionsThank you
LEROY G | First ImpressionsEsta un precio accesible y en un lugar adecuado
norge p | First ImpressionsSuch a nice employee would deff not let go of my units
jacqueline O | First ImpressionsBest storage
Jocelyn C | First ImpressionsThe wait on my cash deposit was way to long as of to 3 weeks AFTER I check my one way rental in still No deposit by mail
Jackie C | Overall ExperienceExcellent customer service.
SAM M | First ImpressionsU haul is good and have a good friendly staffs
Isaac E | First ImpressionsThe gate was broken in the back. Inconvenience to move out.
Siren L | Overall ExperienceGreat service. Easy pick-up and drop-off
Adesola O | First ImpressionsEmployees are very respectable very professional and know what they are doing
Edith L | First ImpressionsVery nice clean storage space. Excellent customers Service. Very Very Helpful and humble staff. Best Storage
theresa u | First ImpressionsStaff very friendly and helpful.
John R | Overall ExperienceStaff were always friendly and helpful. Place was always clean.
J. R | Overall ExperienceEmployees were VERY helpful and considerate of my feelings. Facility was clean they answered EVERY question or concerns I had and even supplied me and my helpers drinks.
Jackie C | First ImpressionsThe gentleman that helped us (I don’t remember his name) was extremely helpful and efficient. He made the entire process very easy.
KATHERINE G | First ImpressionsExcellent service.
Ruwa S | Overall ExperienceThank you fveru very much i
maria m | Overall ExperienceContract said one unit #; was directed to a different unit. Mgr called 2 weeks later asking if I had "moved out of my unit." Staff had cut my lock off my unit. Now must go back to straighten out mess.
Thomas G | First Impressionsvery friendly staff, thank you!
Jason C | First ImpressionsStaff rude, harrass u.
Cekennacheriff R | Overall ExperienceThe store manager Destiny is awesome she was very helpful and very friendly she offered us several different sizes and helped us decide in the end to get a size larger than we thought thank you so muc
teresa h | Overall Experienceagent was very helpful
Liam O | First ImpressionsEnjoyed our rental space and the ease and convienience of our space. Thank you.
juluis p | Overall ExperienceAll the staff was very friendly and customer service was excellent
Margaret M | Overall ExperienceI think Destiny the general manager is awesome. She has always been very professional and very courteous ! She was very knowledgeable about the U-Haul side and the storage side.
teresa h | First ImpressionsThank you Destiny and all the staff for all the help!
Daniela O | Overall ExperienceVery friendly staff. Great atmosphere when first walk in. Thank you so much Destiny Wilcox
veronica j | Overall ExperienceEvery employee that I worked with was kind and helpful. Many thanks.
Delaney O | Overall Experienceall was good and nice. Very helpful with any questions that I had. 3 years of niceness!!!
NANCY D | Overall Experience