Easiest move I’ve ever had Thanks guys for your help and support
MARION MCustomer Reviews for U-Haul Moving & Storage of Whitney Ranch
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wanted to pick up at a closer location to me but they said it wouldn’t work.
STEVEN CPrice is too high for a same day rental.
CHRISTOPHER MI like this location.
WALTER O | First ImpressionsJust too far from our home.
LISA D | Overall ExperienceYou charge me for 20.00 for day that im not late in trailer on 1 day drop off in that you pay on me late in late to drop off that in ely guy working to take care too done good go in that not late to you charge me in 5 day late in one day to drop off from las vegas nv to ely nv im told them about that in city im drop off that IT NOOO LATE MORE that day that ypi own me my money no late to drop off in next day now
SCOTT RNothing. Place was clean. Service was excellent.
MICHAEL OExcellent Team at Stephany location in Henderson . NV
Fernando R | Overall ExperienceThis was almost fun renting the pickup truck from this location. Ladies were very pleasant! Helps when you have to lug 16 foot cattle panels by yourself! Much appreciated!
ELLEN JFront desk was very helpful and nice and showed me everything that i needed to know very happy customer!!!!
William H | First ImpressionsEveryone was so kind and helpful. The U-Haul staff for delivery to Senatobia MS were excellent! This overall was a good experience !
Debra DVery good service helpful
RICARDO TTruck was brand new and size worked out perfectly for my needs
Robert TWe received the truck with only a half a tank of gas. When we asked why, they said it’s because of gas thieves in the area. This is Henderson! It should be better than this.
MARC RStaff were very helpful with the sala and set up
BRETT MStaff here is always helpful and knowledgeable!!! Best location I have used.
LUIS ANothing to add, overall excellent experience
MARK HSamantha at the front desk was exceptionally pleasant and professional. She was very helpful providing us with detailed information about the 1-month free storage, how to access it and other pertinent information.
MICHAEL W | First ImpressionsThe one gentleman with glasses was great to work with! Personality, knowledge and helpfulness was excellent.
PETER RThe guy who checked us in was a little rude because I asked a question on the pricing. He was nice before I questioned and then his demeanor changed. Equipment did what it’s supposed to do and returned a day early
RAYLENE TOffice staff has been phenomenal! Very kind and helpful!!
Rebekka Z | Online Move InI had to return to U-Haul because the dolly I rented was not in the van. I felt like this mistake cost me time and fuel. I did return the vehicle full of gas, above where I received it. Otherwise, the whole process was very pleasant.
TERRY REveryone was very nice and helpful. Thank you
RAYMOND MThe girl on front desk don’t understand watt we need and make me way there all day
Eleazar HGreat customer service when we rented the haul truck in Las vegas to move my niece and her kids back to arizonna. Very fast and easy
Diana PThe truck was excellent.. thank you! The only thing I can think of is including a padlock on the trailer and a key for it, attached with the ignition / door key. Having this would deter anyone from trying to enter the trailer, while not in use by the customer. We are customer service is always top notch. Thanks again!
ERICA HService was great! No need to improve
Jeremy CExcellent work!
FELIX AMake sure they understand the rates, I rented a truck 29.95 went 6 miles to and from added insurance 70.00 used the truck for maybe 4 hours the most??Just explain this to customers
CAROLYN HThe staff I encountered were approachable and knowledgeable, friendly demeanor. Made the whole experience easy for a first time renter like me. Thank you for the availability of trucks for all of your customers’ needs. I am sure I am going to use this location again, one day!
Marie VGreat staff and very professional
KIMBERLY CExcellent customer service from the counter to the pick up…. Any improvement suggestions would be adding more counter people… the wait for each rental order is lengthy.
MYRA Osales representatives attitude could improve
SAMANTHA CIt was the easiest check in and return of a haul I have ever experienced. Thanks for the Hassel free experienced.
Dario Pit was great , thanx
JASON EStaff and equipment were both excellent. The service was outstanding from start to finish. Keep up the good work.
Steven HThey understood the situation and said someone will be contacting us but yet I received a bill??🤔
Ericka WSame as before, the help there was amazing!!
JAMES EI specifically ordered NO INSURANCE on the truck I rented for I have PLENTY OF INSURANCE on my 2 Mercedes Benz’s and the girl behind the counter was obnoxious and said too bad we’re charging you extra for it anyway. THATS BULLSHIT and I’m going to contact my credit card and dispute the charge. Not only that but if the charge is not completely removed, being a celebrity artist I’m going to trash Uhaul all over Social Media. I’m really pissed off!!!
Ruby MThey didn’t drop off the keys on the box, we waited till the next day to get the truck, the employees didn’t drop was rude and inefficient. Wasted time and wasted money. Our moving was a rush due the poor service this location offeeed
RANDY RBrandon was very good at his job, even if it was a little after hours he helped me to unhook the trailer meanwhile doing the paperwork, everything took less than 3 minutes.
Oleg BThe lady that assisted me was polite. There was a second one that was so-so. However, when i came back to return the truck and I went inside. I was quickly told that I didn't need to do so that everything would be done and charged to the card on file. I was told that I didn't need a receipt. I felt rushed away. That is my only gripe. I feel that people now a days are in such a hurry to get you on your way. I just felt rushed. But overall it was decent. Would I rent with this location again. I can't say.
CHANDA MStaff was friendly and professional
KAYLA LI called and asked if that location took cash. The answer was yes! I then assumed that meant yes for all equipment but that wasn't the case. I wasn't told cash was accepted for pickup truck rentals. That was a real curve ball for my schedule but other than that I've going to that location for a while now and am very pleased. The truck's exterior wasn't super clean but other than that the truck and trailer was lovely.
QUINN WThis was my first time ever renting a U haul. A little more information and like what to do would have been helpful.
DIANE BEverybody so friendly and helpful. Keep doing what you’re doing. !!
DRAGAN MKimberly, the cleaning person in there is excellent. She’s very nice and helpful and make sure everything about your move is smooth.
Pamela W | Online Move InGreat customer service all around
BELA DI think it's unfair to charge the premium mileage rate for days that are not the premium days. For example, due to unavoidable scheduling issues, I had to pick the truck up on Saturday, a premium mileage day to start the load. On that day, I only used 3 miles to go from the store back to my home. Then for Sunday, Monday, and Tuesday morning, when I actually drove the additional 36 miles, I still got charged the premium rate on non-premium days. This leaves a bad taste of unfair business practices.
MICHAEL NAll went well
DENNIS G | Overall ExperienceCashier was a younger woman working at 9am. I came in and asked about my pickup order, along with my truck pick up, and she completely ignored me. I gave ghee the benefit of the doubt and assumed my whole order would be in the truck and as you could’ve guessed it, it was not there. My name is Mervin Fuentes- call me at 7024030318. You guys owe me money…
MARVIN FThis was the 3rd U-Haul establishment I had used in the past 3 weeks and the first two I had bad experiences so I was pleased with this facility and customer service. I will be going there from here on out and will recommended this location to others.
JOANN EThe young lady that assisted me was extremely condescending. I will not conduct business at this location again.
HUGO BStaff were awesome and very helpful!
STACY NI have not seen anything that you have to improve. Your customer service is superb. Faith Is so knowledgeable and so pleasant the best customer service I have received at any U-Haul that I have used In many years, kudos to Faith ❤️
VICKIE RAwesome job by the staff.
JAMES Ball well
REINER HThis location was AMAZINGGGGGGGG !!!!!!!!!!!!!!! Thank you so much for helping me today! A millions stars if I could 😌🙂⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
TIARA APersonal my professional El lugar muy limpio Y muy bien ubicado.
Angel A | Overall ExperiencePJ at Muscle Movers was amazing! The knocked hours of unloading in no time!
DUSTIN MI dropped the truck off and Kevin checked the truck over. I told him that it leaked some water through the roof. It was raining on the drive down from Utah on Friday and some water got in the cargo compartment. He said he would have it written up to be checked out. The rental experience was really good otherwise from the pick up location to the drop off point.
THEODORE SGoid customer service
JOSE EN/a
KEITH CAll went very well thank you
DENNIS G | First ImpressionsMy items were just as I left them 1 &1/2 years ago. Climate control the best & no pest activity!
Rachel V | Overall ExperienceOur experience with U-haul was outstanding! We picked up our truck and trailer in Salinas, California; the U-haul Representative walked us through the preparation. Everything worked well on our trip; the U-haul central dispatch kept us well informed. We dropped off the truck and trailer off in Henderson. The storage facility was impressive: clean, efficient, convenient, and very reasonably priced. The staff was courteous and highly effective. We'll done!
JOSEPH W | Overall ExperienceReally appreciate the customer service. Very nice thanks so much!!! Would recommend this service to everyone absolutely!!!! - J K
Janaro K | Overall ExperienceLove the staff and the cleanliness of the facility.
NEECHELLE H | Overall ExperienceChelsea the manager is Excellent, professional, caring and has really great people skills. Her leadership is reflected within her team as they give great customer service. I am very thankful!
Sharon S | First ImpressionsYour lockers are way too expensive for what you have to offer $200 a month is not fair and that’s why I left you guys other than that I would
Merrill G | Overall ExperienceThis location is very friendly and informative. The facility was clean. I love it. I’m glad I moved locations.
Aileen S | First ImpressionsFaith has been really helpful and the units are great
andrew m | First ImpressionsThank you.
STACY H | First ImpressionsManager was extremely helpful.
RICHARD P | First ImpressionsThe only issue is the pricing. I went from a larger unit to a smaller one to save money, but in a very short time the pricing went up to what I was previously paying on the larger one.
Rita H | Overall ExperienceOutstanding facility
Alexander B | Overall ExperienceThe u haul staff very professional lve been dealing with U-Haul for years yes yes yes professional the staff are an asset to to Uhaul
Patricia C | Overall ExperienceWonderful staff…very accommodating
SUZANNE C | Overall ExperienceThe staff there is absolutely nice and helpful. The general manager is amazing! My items were all in the same condition after almost a year of storage. I would recommend this facility FOR SURE!!!!
Tamika H | Overall ExperienceHappy with my experience at U haul
danyell s | Overall ExperienceI rate a poor because of the following reason: Was manipulated in paying for a lock for the storage unit, because U-haul representative said a lock comes with the storage unit as if it was included in the price, but in actuality the lock did not come with the unit. You have to pay additional monies for it. It's a shame they Resort to this type of sales technique.
SABRINA M | Overall ExperienceGreat workers helped out a lot
Nick J | First ImpressionsThanks for the friendly service
LaKiesha E | First ImpressionsFriendly people. In and out without issue.
MICHAEL S | Overall ExperienceI have recently recommended a customer to your facility!!
Dyana B | Overall ExperienceEverything was always clean and orderly
Monica J | Overall ExperienceKim was excellent.. any questions we had she always was on top of them.the place was spotless…the floors were so clean.. she’s awesome ….
Pamela W | Overall ExperienceThank you and will definitely recommend this location to anyone.
Christopher B | First ImpressionsGreat experience. Very well kept facility. Will recommend and likely use again.
Steve R | Overall ExperienceAll of the staff were friendly and helpful!! I will always use Uhaul for all my moving and storage needs!
Mika K | Overall ExperienceThey raised my rent 4 times! Quite uncalled for! The light went out every 1/2 hour and the way to get it to turn on again was to walk down about 10-13 feet. This happened as a matter of automation on the light by UHaul itself. It made it very difficult to see my stuff in my storage room! There was no logical reason for them to keep raising my rent! Except for greediness on their part. I paid for the expense of that room for a long time until my daughter was able to move it all to my house where it sits in boxes still! You made a lot of money off of me!! I hope you enjoy it because it was an absolute RIPOFF!!! You should be ashamed of yourself for charging me so much!!! There was no reason to raise my rent 4 times. I didn’t ever understand it & tried to speak to the Mgr. of the fascility several times, to no avail!!! She was Never available!! How convenient for UHaul, but not for me!! I am so glad to be out of there!! I’ll never allow my stuff to be there again & I will never recommend UHaul to anyone!!!
Elaine M | Overall ExperiencePerfect to store your belloging
raimundo d | Overall ExperienceChristopher the assistant manager did a great service... made the process easy fast ...
Myrna C | First ImpressionsI was helped by kim Best.She was excellent helped me with the paperwork.i asked about if you had any specials running.she told me about a discount.The storage area was so clean and so was the unit.wow it was nice to see that.The floors were so nice also.She was very professional and really took care of my needs.I would recommend this u haul.Thank you for having such a excellent employee (Kim Best) we sure need more people like her inthe work fiel
Pamela W | First ImpressionsThe staff in person was very helpful in changing to a larger unit when realizing the first unit was too small, I really appreciated the helpful attitude.
Daniel B | Online Move InEveryone is so friendly here and very accommodating.
COLIN J | First ImpressionsI’ve been a frequent flier off and on for the last 10 years or so and they have always and consistently been helpful, friendly and the location has been clean.
Yahel M | Overall ExperienceI moved mine to a different storage company, due to cost. I am paying $20 less a month at the new location for a bigger unit. It
Lorie-Ann B | Overall Experiencestop went out their way they're all on the same page I actually didn't expect him to go the link that they went to accommodate me . appreciate everybody over there and I'm glad I went to Whitney ranch to get my storage
stanley w | First ImpressionsVery unhappy with attitudes
Kathleen J | First ImpressionsPlease continue the excellent service provided
Thomas R | Overall ExperienceGood communication skills & positive attitude by staff & management
LINDA D | Overall ExperienceThe staff are helpful and super friendly.
Tonya H | Overall ExperienceIt was all easy , everyone was very helpful and friendly !
SCOTT R | First ImpressionsI would have liked the office hours to be the same as the access hours of the storage facility.
Chaerish P | Overall ExperienceGreats job guys
MARCUS B | First ImpressionsStaff was good. Only problem that occurred is when I removed my car off of the tow Dolly in the inspection area. I removed the straps, removed the chain, pulled the ramps down, and followed the associates instructions to get in my car and reverse it off the ramp. The associate removed the dolly from the truck before I got my car off (all on camera) and the dolly slammed upward damaging my front bumper. I have a big scratch on the front left and an outward dent on the front right. My claim number is 03283580-2023 uhaul claim number
JACOB A | First ImpressionsThank You!
Nolan P | Overall ExperienceThank you all for your help.
NIKIA T | Overall ExperienceEven came with a month free storage. A bonus.
KEE W | First ImpressionsEvery employee was great and helpful.
Ronald J | Overall ExperienceIt’s has been 5 years since I originally rented and was not in a position to have adequate housing. The entire 5 years the facility and staff were amazing
Leonard S | Overall ExperienceI am very happy with the fact that my storage manager made collaborative solution to help during these hard time and appreciated they had reached out to do this so I could be able to be on food standings.
Gwendolyn L | First ImpressionsChelsea and Kenlie are simply the greatest always there to help and accommodate you in anyway possible! Great team there!
Kimberley B | First ImpressionsThis facility held well over $20k worth of belongings for 2 years while I figured my life out. I’m so thankful of how often you guys were able to work with me on late fees I might have fallen into and just generally having my back. 10/10 would recommend
Hayden D | Overall ExperienceGreat price for the size I needed. Very clean and safe storage thank you.
Curt M | Overall ExperienceI felt very safe using U-HAUL storage for the items I needed to keep there for a move to my new address. Everyone at the facility was extremely caring and respectful. I saw it as a pleasant, clean, well-run establishment, and would definitely choose the Stephanie Place U-HAUL again. I feel very confident recommending it to others as well! Martha Woodworth, Henderson, NV
Martha W | Overall ExperienceEvery staff member I came in contact with was so helpful and professional. You should be proud of the staff. From Christopher, I think it’s his name that did my initial contract to the manager on duty that helped me when I came after hours to the gentleman that completed my check out; the service was wonderful. Thank you for making a horrible experience of loosing my home a lot more easy.
lavet s | Overall ExperienceI absolutely loved this UHaul facility. Everything about it was top notch! #KudosUhaul Whitney Ranch
Dannise D | Overall ExperienceThe entire experience was wonderful.
JASON W | Overall ExperienceVery professional
Artur D | First ImpressionsGood customer service
Stella J | Overall ExperienceAnytime I left without signing out or I forgot to lock it uhaul was on top of it and secured my storage unit . Thank u
Tyresha B | Overall ExperienceChelsea was a pleasure!!!! Great customer service!!!!
brittany g | First ImpressionsFriendly, knowledgeable, caring staff.
sherry r | First ImpressionsExcellent customer service
Anna B | First ImpressionsGreat staff
Chyenne L | Overall ExperienceThe only complaint I had was I moved out of my unit 8 days after paying for the full month. When I moved out I was not offered a refund for the days I didn’t use. They already had someone who wanted the unit so I guess they double dipped on that one.
Audie D | Overall ExperienceBetter than expected…
Daniel H | First ImpressionsExcellent service in all departments from this location, they helped guide my through the processes and select a rental unit. Gave plenty of useful information, and was very professional. The employees went out of there was to find me discounts, and helped me with a prior reservation that was miscomputed. I feel extremely satisfied with my service & “hospitality”.
Felix V | First ImpressionsEveryone made sure I was okay and had everything I needed after having such a stressful move ! I strongly appreciate The Swift action the manager took to find me an available storage unit ! THANK YOU ALL SO VERY MUCH !
Chyenne L | First ImpressionsDaniella. Excellent representative for U-Haul
Patricia C | First ImpressionsWonderful experience with U-Haul always safe and secure well maintained and awesome staff. Thank you.
BONITA L | Overall ExperiencePersonally, I would like to see your staff emphasize the importance of using the entry keycode to avoid setting off alarms. Regardless of business hours or "after hours" entry, in just 4-5 days of having my belongings stored in your facility, I heard the alarm sound approx. 10 times (& truthfully, it scared the crap outta me every time!). Otherwise, service & convenience were well-accomodated; the use of your multi-tiered offload area was especially helpful for me, unloading a 6x12 trailer & reloading a pick-up truck. Just wanna say thank you... staff was helpful & professional, and facilities were on-point. Kudos, & I wish everyone at U-haul a Happy Thanksgiving & blessed holiday season. Respectfully, Ry
Ryan S | Overall ExperienceNone
george k | First ImpressionsGreat staff, very friendly and helpful, the facility is well worth the money compared to other storage facilities
Michael A | First ImpressionsBecame more pricey and was difficult to work with throughout the work.
Quinten M | Overall ExperienceSúper satisfecho excelente
jose r | First ImpressionsChelsea was the best ! Along with the entire experience thank you uhaul
Jasmine L | Overall ExperienceVery convenient and accessible. The facility is very clean and I would highly recommend it. Uhaul has everything you need to make a move across country at a reasonable price.
JOSEPH V | Overall ExperienceI just want to say THANK YOU to the entire staff! The manager, front desk representatives and even the uhaul drivers were absolutely amazing. I am grateful for everyone here that took great care of my items!
Amelia F | Overall ExperienceThank U.
Teresa B | First ImpressionsVery convenient and clean.
DAWN C | Overall ExperienceGreat place. Always clean. Saved me money on my storage unit. Will go back for boxes when I move
Bryan T | Overall ExperienceHighly recommend
tina g | First ImpressionsThese guys go out of their way to help people. Whole staff very very friendly.
Audie D | First ImpressionsI appreciate the hospitality that came with my U-haul experience.
ORBARY W | First ImpressionsThis facility exceeds all expectations. This is my second time over the course of the past three years to use this facility. I will use it again, and refer it whenever the opportunity arises
CYNTHIA H | Overall ExperienceI have had this storage space for 5 years now and they are the best!!!! Thank you for all your assistance!
Cara C | First ImpressionsFast friendly service in a clean facility
JOSEPH V | First ImpressionsGreat customer service
charles c | First ImpressionsWho is this?
June N | Overall ExperienceIved used this uhaul for all my moves and storage needs and they’ve not failed me yet. Definitely recommend this place.
Sabrina B | Overall ExperienceMy unit was clean and I felt that the building was safe, clean and well maintained. I would rent at this location again.
Sakinah H | Overall ExperienceGreat!!!
CYNTHIA T | Overall ExperienceMr Edward bloom was happy with the service by office and good friends I had with U-Haul
Edward B | Overall ExperienceThe representative was knowledgeable, polite, and very helpful to want we needed.
Elizabeth K | First ImpressionsYou need to have more friendly staff. They are rude specially one skinny guy . When a problem comes they really don’t try to help . In fact one time he acissed me of liying.
Gladys b | Overall ExperienceThe entrance and parking area is extremely cluttered with trucks so trying to find my way was not easy. Otherwise it was fairly easy to locate and access. The layout could be better and also less trucks to maneuver around.
Laura M | Online Move InIf we didn't get home until 3am, the experience would have been great. It took over an hour for them (U-Haul) to get us a room we needed. The rooms we reserved were gone!!! Not a good experience.
Rachel R | First ImpressionsEmployee service was outstanding and they accommodated me at the last minute when I needed storage space for a twenty foot truck.
Douglas S | First ImpressionsVery kind people thank you
rauly g | Overall ExperienceStaff was very consistent with taking care of customer needs.
James D | Overall ExperienceThe storage facility was clean with easy access
Rachel M | First ImpressionsGreat experience!
Darnell p | Overall ExperienceThe guys were awesome. Working with them to sort out the wrinkle in my reservation with the prior reservation was a pleasure. They were good humored, understanding, and accommodating. I’m glad the wrinkle happened to put me at their doorstep.
Jeffrey L | First ImpressionsThis location is easy to get into and out of.
Darnell p | First ImpressionsI have had my storage unit for 15 years and we have never had a problem with anything here. It is very secure and is very clean. I love that when you come and go you always see a staff member around makes you feel safe when you are by yourself storing new stuff or getting something you need out of your unit. We were able to leave the things we no longer needed or the children who are now grown wanted that we kept (which was all their things as they grew) in the share area, so someone else could have and use the items if it was something they wanted or needed. We always got a reminder that our payment was coming up or a reminder beforehand that they were going to be taking our payment out of our account. So it was never a surprise or we didn't forget that we needed to pay the storage. Thank You all @Russell Road Uhaul Moving and Storage for the many years of service and making our belongings safe and secure and for a wonderful experience. We will always come back if we ever are in need of a Truck Rental or a Storage Unit again. Keep doing what you do You are all WONDERFUL.
Trina L | Overall ExperienceThe best ever
Hector F | Overall ExperienceThe boys in the office were extremely polite and had great customer service!
Maris M | Overall ExperienceDanielle was super pleasant when picking up the truck and everyone else was super nice as well
Michele M | First ImpressionsI like to extend my gratitude to Chelsea for taking the time to help me in a very stressful situation. We need more of her in this world. Thank you Chels, and you are appreciated. -John
JOHNNY G | First ImpressionsI would like to Thank Danielle Shaw for an AWESOME customer service. She checked us in for the moving truck and checked us out for the storage space we rented. Everything went as smoothly as can be. She was courteous and professional. There was an issue when she was finalizing our truck as someone cancelled our truck reservation because of our out of state license. But she was able to fix it as we just got our new place and had established our time there renting the storage in that specific facility. GREAT JOB DANIELLE!!
Maria S | Overall ExperienceStore Manager Johann was awesome.
DEAN P | Overall ExperienceThe employees are wonderful making a very stressful process quick and easy.
Kristine H | First ImpressionsThe Bathroom Was Nasty. People Used The Trash Can For A Toilet. The Toilet Seat Had Fences All Over It. There Was No Soap Or Paper Towels. I Alerted Staff Three Times About The Condition Of The Bathroom. I Had To Use The Bathroom Across The Way @ The Service Station! The Manager Yohan Is Rude & Overbearing. He's A Bully. And, Harassed Me About Parking My Car On The Lot, When A White Cadillac Has Been Parked There For 5 Days. He Harnessed Me About My Account Payments, When I Was Moving Out To Another Uhaul Facility In North Las Vegas, An Hour Away From The Stephanie & Russell Uhaul Site. THE BREAKS ON THE VAN MALFUNCTIONED! They Went All The Way Down When Pressing On Them. I Had To Stay 3-4 Car Lengths From Other Cars, So As Not To Hit Them. I Have So Much Dissatisfaction With This Uhaul Experience. Rev. Vickie Caldwell
Vickie C | Overall ExperienceThe young lady that handled my check in was friendly and efficient. There was no lock in my unit at check in.
BRUCE A | First ImpressionsJeff was very helpful and very professional
La W | First ImpressionsRobert Navarro was great. He answered all our questions and concerns. Awesome customer service!!
Maria S | First ImpressionsVery friendly and helpful. Best ever!!
Andrea M | Overall ExperienceI originally wanted a storage to fit all my stuff after talking to one of the staff we settled on what I though was the right size .. I have 2 bedroom house .. I ended up with a 5by6 closet rich did not fit anything and was told that’s all that’s available .. I was not able to move all my stuff and had nowhere to put remaining items .. I got a truck also which now I need to pay for because it was. Late all other storages were close and o had no idea what else to do .. check in staff friendly manager did not care . Whole experience bad from the truck rental in which they sent me to another location to pick up .. they were great ! To storage I’m out of money and stressed.
Marigold S | First ImpressionsManager last Lynch did a great job setting me up with unit and 10 foot truck to move items into until as well!!
Joshua C | First ImpressionsExcellent Service very pleased
APRIL H | First ImpressionsGreat customer service and easy access to my storage unit. Great price as well
Curt M | First ImpressionsService agents were professional and knowledgeable. They should be given a pay rise immediately and promotions as soon as practicable.
Harry H | Overall ExperienceFacility is remarkably clean, with large elevator and free carts available to help move things from your truck to your unit.
Christine J | Overall ExperienceOver all the best
Leanna S | Overall ExperienceI honestly have nothing but excellent things to say about the facility and the staff
iulia S | Overall ExperienceOutstanding customer service from everyone I encountered. I would absolutely recommend this storage facility to anyone.
Steven U | First ImpressionsThe people in the office were 👍GREAT
Gloria R | Overall ExperienceMiss Sophia Was absolutely professional, helpful and friendly. She made sure we had everything we needed to move our stuff into storage. This was not only a painless but also a delightful experience. She understands the concept of ... CUSTOMER SERVICE
JOHN J | First ImpressionsThe staff is great, i will not use any other location
Thomas W | Online Move InThe manager Angela was exceptional none better. You should give her a bonus
KENNETH C | Overall ExperienceThis Location is BEST!!! Everyone and I mean everyone ( Chelsea, Angela, JC, June, Krayssa, Angelik, Sophia, Rich, Bill, Brad, David, Wendell, Robert, Tony, Kamien, John, And Francisco!! ) is soo amazingly Awesome! This is Definitely theee best Uhaul in NV!!! =) I will always store my belongings at U-Haul and use it for ALL my moving needs!! I highly recommend this location!! Fantastic customer service, Storage Secure and clean, trucks well maintained and can’t get any better deals on boxes! What more Can you ask for!!!!! Thank you for the wonderful service!!! Keep up the Great Work! Thank you
Adalia A | Overall ExperienceI honestly can not think of any instance where I had a “real” problem and it was not resolved is the reason for the “excellent” rating. On several occasions, I have had to speak with representatives both in person and over the phone and they were always friendly and helpful—did I add I rented a unit there, 2 at one point, for years? I highly recommend this Uhaul location for equipment rental and storage.
SHERION D | Overall ExperienceChelsea and Richard helped me each time I rented a unit, truck or trailer in the past couple of years. I truly appreciate all they did. The new GM Adalia has made the location more welcoming; the team can be themselves now and she extremely accommodating. Bill is very nice and will be there for all your truck/trailer/hookup needs. Thank you for taking care of my 📦🏠.
Michelle M | Overall ExperienceAMAZING CUSTOMER SERVICE!! THANK YOU SINCERELY KEN JOHNSON
Kenneth J | Overall ExperienceMy rating said it all , the employee are great and helpful. I have just moved out of the unit and it was a nice friendly transition, one of the employee actually help me put some items into the uhaul truck when he seen I was having difficulty....Thanks uhaul team !!!
JANICE M | Overall ExperienceThis facility is amazing. I love that a lock was included in the unit for us! The loading dock made moving in much easier, as did the elevator and all the dollies. I feel very secure knowing the unit is alarmed. The staff was so helpful and friendly. I'm very happy with this unit and will definitely recommend it to everyone! Thank you!
Kaeloni S | First Impressionsthank you for a quick check-in and getting me on my way asap. The drive was quite long getting here so it was nice not having to wait long for the unit .
Peter A | First ImpressionsMonthly rate for the 5x10 unit was a bit pricey.
Leslie L | Overall ExperienceI was initially frustrated by wait time on the phone for fifteen minutes, however the person I spoke with was professional and courteous. After I received a reservation and went on the property everything went smoothly. Thanks!
thelma p | First ImpressionsWhile the assistant manager I spoke to the evening of July 8th was very friendly and professional and confirmed my storage rental over the phone, when I went in the morning of the 9th the 2 female employees at the front desk stated I had no storage unit despite me being charged for it and refused to help. I was refused the service I paid for.
Michael R | First ImpressionsThere isn’t an option for 24 hour access online, but the wording makes it seem like that option is included, which made it extremely inconvenient to make a trip for nothing at 3am.
Ashley M | Online Move InI was dissapointed that U-Haul does not pro rate the unit. I moved out early and still had 20 days left on my unit. I had this unit for 2 years and usually paid up 3 months in advance.. I called and texted with customer service to discover that I couldn't get my $66 back as the units aren't pro-rated like an apartment is. I would hesitate to recommend U-Haul for that reason. I would recommend that the customer find a space that does the pro-rating. My rent went up, which I found frustrating. I would have expected some kind of discount because I was a good customer that paid on time or in advance.
Brenda D | Overall ExperienceI had a unit here for about 7 years. Never had any problems. Such nice people work here! Thank you for everything!
CELINE C | Overall ExperienceChelsea was very respectful & professional. She was an excellent help.. Thank you much.
Cherylbeth B | First ImpressionsRental units are too expensive and At times, there’s not enough space at the dock. Other than that, it’s a A+ facility.
FLORDELIZA M | Overall ExperienceGreat customer service
Nicholas C | First ImpressionsChantelle and the rest of the staff are the best....
ANTHONY W | First ImpressionsSomething that would be helpful in the units would be lights.
Douglas W | Overall ExperienceAlways clean, and fresh smelling. I always felt secure while there. Best Uhaul storage facility!
Amelia M | Overall ExperienceI no complaints everyone the front desk mike the manger was the perfect crew . I was with them for about 3 plus years n they treated very good .i would highly recommend them ...
Katie L | Overall ExperienceOne of the best storage facilities by far.
Donna C | Overall ExperienceI enjoyed my time with you folks.
michael m | Overall ExperienceConvenient location with lots of trucks, friendly and helpful staff, and clean facility. I will rent a storage unit from this location again.
Jennifer R | Overall ExperienceSmooth ride and execution of paperwork. Right on point!!!
Dnelle S | First ImpressionsManager Mike, and one of his employees, Angela, were great to work with!
Patrick T | Overall ExperienceCame in to get my room, the clerk assisting me did not know how to look up reservations. She asked a coworker for help and he told her to figure it out because he was busy or to ask someone else.
Taylor T | First ImpressionsThank u
Sally Y | Overall ExperienceBill provided me with excellent customer service.
Jennifer R | First ImpressionsStaff was very nice very helpful
Rosemarie L | First ImpressionsThey had plenty of friendly staff and are very helpful.
Leila P | Overall ExperienceI would use again and recommend
Melissa R | Overall Experiencenone
Robert D | Overall ExperienceI had my belongings stored at this U-haul location for more than two years and was very confident that Mike and his staff ensured the utmost security and cleanliness of the facility. Thank you to them
Rhonda G | Overall ExperienceBy far the Best UHaul Facility I have used.
Francis H | Overall ExperienceVery helpful and pleased with the service
stephanie v | Overall ExperienceAngela was great to work with as well as all of the employeess that I talked with. After needing 4 units instead of 2, I was grateful for their coutesy and and professionalism.
Lana A | First ImpressionsN/A
Jennifer H | Overall ExperienceI chose average because I reserved this trailer for $14 a day. The reservation was moved to the Nellis location due to your convenience. I had to drive 30 minutes to get it, plus I had to pay $50.
Randy K | First ImpressionsVery clean, secure and well lit facility. Staff was very professional.
Robert M | Overall ExperienceThe facilities were of excellent quality. The building was immaculately clean. I also liked the security features. Staff were very responsive and accommodating.
Cheryl C | Overall ExperienceAlready expensive and raised the price every couple of months. Nickel and dimed is to another storage facility.
Jonathan M | Overall ExperienceThank you for keeping my personal property, safe and secured while I was transitioning from Vegas.
Marshel B | Overall ExperienceGreat service
Norman F | First ImpressionsGreat customer service
Carmelo C | First ImpressionsVery helpful, great staff, and personnel. From the GM. and every one else. Highly recommend. A 5 star Unit.
Vahe M | Overall ExperienceWonderful experience and great service thank you uhal
Kenyon B | First ImpressionsFees are much too high, I spent 3,800 in one year & five months. Will never return....
Eunistie P | Overall ExperienceT’Anna was great! She was super friendly and helpful! Excellent customer service!
Douglas W | First ImpressionsHi Mike you are the coolest great service
Richard W | First ImpressionsStaff was so helpful and welcoming!!
Paula N | First ImpressionsGreat facility and custom service. Very convenient hours.
Yvonne D | Overall ExperienceI don’t recall her name but the gal that helped us went above and beyond to answer questions and show me my options. I am happy about my agreement. She is an asset to your company.
Mary B | First ImpressionsBest uhaul location
EZEQUIEL M | First ImpressionsService at this location exceeded All my expectations very friendly very prompt I would definitely recommend this to any friends
Elmer S | Overall ExperienceThe staff was always nice and helpful.
Stephanie S | Overall ExperienceGreat experience.
Ryan T | Overall ExperienceEveryone was extremely helpful, personable, and made this transitional season in my life... start off well. THANK YOU!!!!
Deborah R | First Impressions!!!
Jacqueline D | Overall ExperienceGreat Customer Service Very Friendly and Helpful
Kimberly F | First ImpressionsA GREAT U-HAUL LOCATION.
EARL H | Overall ExperienceFrom day one, your staff has always been friendly, courteous and helpful. I’ve never had a problem. Great service!
Marleen M | Overall ExperienceVery clean an friend
CYNTHIA R | Overall ExperienceNA
Preston A | Overall ExperienceExcellent.
Stephanie F | First ImpressionsGrate
Theodore P | Overall ExperienceVery happy having used your very clean storage unit.
Lavonne H | Overall Experiencethanks
Robert X | Overall ExperienceI only needed storage for very short time, however, I was told I got the second month free, it was not noted anywhere and got message when the next payment was due. It was for the second month.
Roxanne R | Overall ExperienceThank you for working with me and understanding personal issues. I will always be grateful for having my stuff stored at Uhaul.
Jazmin C | Overall ExperienceNo comments
SABRINA M | Overall ExperienceAngela was super excellent, took care of me and went out of her way to solve any problems i had.
John P | Overall ExperienceThe staff was more than helpful with our changing needs. Especially Angela. Thank you for taking some of the stress off of our recent move!
Kelli J | Overall ExperienceThere was confusion about access hours. When I ask on the phone the person said 24 hour access. At check in there was no mention of access hours. When picking up Stuff I had to leave at 5 pm.
Thomas H | Overall ExperienceI have used your facility on several occasions throughout the years and have always exceeded my expectations. The staff on this occasion was the most helpful and friendliest ever.
Miguel T | Overall ExperienceI loved using this facility to store my furniture. It was a worry free experience. Respectfully; Deborah Lafayette
DEBORAH L | Overall ExperienceVery helpful and was able to drop off truck at this location instead of the location that was specified on my original receipt. Ruth was extremely helpful as well!
michael l | ReservationGood. Job
Victor L | Overall ExperienceThank you!
MELVIN T | Overall ExperienceThe personnel was very friendly and helpful and the facility was perfect for our needs.
Barbara f | Overall ExperienceMoving out of this storage and facility as the monthly cost raises yet again.
JOSEPH S | Overall ExperienceI'm telling you I can't say enough about the customer service !!! I've been renting my trucks for the last couple years from U-Haul ... from locations from Boulder Highway and Horizon...95 and Durango
Ronalld S | Overall ExperienceWe were pleased with the haul experience
Brett W | Overall ExperienceThank you for a great experience. Rich went above and beyond to assist us Thursday. He deserves a raise!
SCHEHERAZADE B | Overall ExperienceN/A
Rich C | Overall ExperienceHorrible
tom v | Overall Experience