Customer Reviews for U-Haul Moving & Storage of Wilmington

Rating:

4.0

Check out was 5/24-25 and honestly don’t feel I should had been charged for a full month when I only used it for 2 days.

Rating:

5.0

My agent was very helpful and polite and vey informative and knowledgeable of all services the company offered

Rating:

4.0

The Team there was very helpful and professional

Rating:

5.0

Everything went well and the gentlemen who checked u in even did the return process for us. I really appreciate how helpful and kind he was.

Rating:

5.0

Always a pleasure dealing with this location. Charles B was very accommodating & extremely helpful.

Rating:

5.0

Steve was so friendly and helpful!

Rating:

1.0

I drove only 10 miles filled gas and on my return gave the key to guy so he can check and close the transaction i even used his store brooms to clean out minor dry dirt. The guy said do not worry i will check it and send you receipt and later charged me cleaning fee of $25 dollar for no reason. I registered my complaint and then that guy called me and said you did not mop the floor ha ha.I will not recommend that location to anyone. Very bad experience.

Rating:

4.0

I’ve never had a problem with customer support at this location.

Rating:

5.0

Had a fantastic representative of uhaul (his name was Steve) he was incredible, kind, and helped me out a lot! Highly recommend!

Rating:

1.0

This location charged me for a lost key and I gave them the key in their hand when returning . While they were open . I’m never renting from there again !

Rating:

4.0

To claim on the side of this 26’ truck that it “drives like a van, hauls like a truck” and that it is a “gentle ride” is beyond disingenuous. This truck drives like a freight train. It stunk of weed upon pickup and the floor was littered with giant flakes of tobacco (?). It had NOT been cleaned, so I cleaned it. In addition, the 2 regular dollies, 4 furniture dollies, and 1 appliance dolly I HAD RESERVED were NOT AVAILABLE. My moving help used sheet brute strength to load that truck (and they were a disaster, but that is for their review). This experience simply tells me that since U-Haul, considered the “gold standard,” has a person stuck when the situation turns out less than favorable. How is it there were no accessories on hand that were reserved by this customer? No excuse is acceptable. (“People just don’t return things,” the U-Haul employee told us, as we stood there with our mouths open.) I am just grateful we got to our destination without incident, unloaded, and got the truck to U-Haul in Tulsa. Putting this bad dream behind me!

Rating:

2.0

There was an issue with the storage unit that was reserved. When I came to move in on February, 12th, it was discovered that someone else was moved in the unit already. Rahmir did the best he could do to rectify the issue, by offering me multiple smaller units to accommodate my needs. A day or two later, I received a call by General Manager Steve, with an attitude telling me that I would still have to pay full amount for all of the units even though I was inconvenienced. I was going to take the issue to corporate but I never got around to doing so. After logging into my U-Haul account, I see that my move in dates listed as Feb 11, 12, 13, & 14th when it was the 12th. When I moved out on April 12th, I was told again by Steve in a nasty nonchalant like tone that I had to pay for the units or I wouldn’t be allowed to move! Then proceeded to tell me if you live in an apartment and the you had to move out by the 12 and you move out on the 12th the landlord would take you to court. Charles and Rahmir remembered the issue when I first moved in and did their best to help me. Steve should check his un-accommodating attitude especially having a position dealing with various customers and issues because I don’t see how he became a general manager anywhere!

Rating:

3.0

Friendly staff. Easy check-in. However, as I found out during my trip, the wiper blades were in poor condition. I appreciate that U-Haul puts so much emphasis on safety in their communication to customers (very helpful) but U-Haul should take more responsibility for the safety of its trucks and install better wiper blades and check the wiper blades before each rental or after so many rental days of use.

Rating:

3.0

I love that now we are able to order online and pick up the truck

Rating:

5.0

Best service I received from a U-Haul location in some time.

Rating:

5.0

Loved the whole automated pickup and return process.

Rating:

5.0

Absolutely nothing, my visit to this location was very professional and courteous. I was pleased with my service.

Rating:

5.0

This location was great, as soon as we pulled up an employee directed us where to park the truck, and returning the vehicle was quick and easy. The employee was very friendly and helpful.

Rating:

5.0

Steven was extremely helpful and great to work with. I would definitely ask for him if I needed another rental.

Rating:

5.0

Nothing against the management it is the lack of parking.

Rating:

5.0

Stephen B was great along with the two gentlemen when I brought back my vehicle. Keep up the great work. If needed again I will definitely go to the Wilmington uhaul..

Rating:

5.0

Steven was on top of every detail!

Rating:

3.0

Didn't experience interior. We arrived and there were about 4 other trucks dropped off at the same time. So we were directed to park and just give the keys. We had to drive around again bc the lot was full and then were charged for the extra mileage. We were off by just barely 2 miles.

Rating:

5.0

Steve and the Uhaul Crew are amazing. While other locations waste your time, they don’t. They understand the importance of time and relationship building.

Rating:

5.0

Representative at the store was polite and went above and beyond to make the rental experience seamless.

Rating:

5.0

The guy at the counter was great. You know how some people just give off this “I care” vibe? That was this guy

Rating:

1.0

This is the worst storage experience I ever had in my life. My unit was mouse infested when I put in the claim to retrieve damages and losses, it was denied due to staff being dishonest to the adjusters so my claim was denied I lost about $10,000 due to the infestation and the employees were dishonest and not very helpful it would’ve been nice if my properties was compensated for I took a big loss lost a lot of my property and belongings, along with furniture and clothes i’m gonna be honest it was only one fella that was very helpful throughout my experience and he’s the manager

Rating:

5.0

Steven and Charles are both outstanding representatives for U-Haul. Courteous, knowledgeable, hard workers. If I was still in business I would try to hire both of them! This is my go-to location because of them.

Rating:

1.0

They lost my box. Told me it was picked up when it wasn’t. They could not locate another box. They did not communicate at all surrounding what was going on. They included no blankets or pads which caused items to be damaged.

Rating:

5.0

The service was excellent and the process was smooth and easy.

Rating:

5.0

Steven is always on point & has outstanding customer service skills. He always goes above & beyond every time that I have gone to this location. Please give him a customer service or employee appreciation award he deserves it.

Rating:

4.0

Take better care and do proper repairs when they are needed and a better inspection system that checks any moving parts

Rating:

5.0

Great system in place.

Rating:

5.0

Everything went great from start to finish. Mr Banks & Steven did a great job setting everything up and guiding me in the lot for the trailer I rented. I really appreciated their professionalism and friendliness.

Rating:

5.0

Team member that assisted with pickup and drop off did a great job.

Rating:

5.0

Buen trabajo

Rating:

3.0

The car trailer was missing a chain to secure the car on the front driver’s side. The wheel strap ratchets were difficult to use because they were not lubricated to protect from winter road salt. The trailer did Track nicely behind my truck.

Rating:

3.0

How did you charge me $30.00 for a fuel service fee, for 2 gallons of gas.I returned vehicular with 1/4 tan and it had 1/4 tank at pickup station. Even if it needed gas , how did you charge me $30.00. Very unethical

Rating:

5.0

Friendly and efficient staff

Rating:

5.0

Everyone is extremely helpful One of the best location that I’ve ever rented a U-Haul from made the whole process fast and simple. Will definitely recommend this location to anyone.

Rating:

5.0

Excellent experiance . and equipment was in prestine conidition

Rating:

5.0

There was an issue when I arrived but the gentleman (don’t remember his name) did everything in his power to rectify the issue.

Rating:

3.0

The lights were off and I ordered a 10ft storage but it’s 2 separate 5 ft units with a wall separating them. There’s no elevator in this facility inconvenient if you’re on another floor other than 1. Have to log in to 2 separate keypads to enter building and they’re not next to each other.

Rating:

5.0

Easy and fast check out experience. Excellent price. Great staff.

Rating:

5.0

Only thing I would recommend is that U-haul as a company update locations that take the vehicles. I went to 3 different places to finally find a place that excepts 26’ trucks it’s ridiculous to have to drive around to find a place.

Rating:

2.0

Please take more time to clean the vehicles.

Rating:

5.0

The customer services at the location was great !!!! I can't remember the guy name black male very pleasant and so efficient, and detailed it was smoove professional process.

Rating:

5.0

Charles B. helped make for a smooth and easy pick-up.

Rating:

4.0

They are good people

Rating:

5.0

Keep up the great work as always!

Rating:

5.0

The customer service was excellent.

Rating:

2.0

Terrible neighborhood

Rating:

5.0

The customer service representative was very knowledgeable and helpful

Rating:

1.0

My U-Haul was towed because it was parked too close to an intersection, which is totally my fault. However,U-Haul pressed charges on me for unauthorized use of a motor vehicle and the U-Haul was no longer in my possession and I called and all the info was documented in their system. I'll never use U-Haul again. These people should be fired.

Rating:

5.0

Nothing

Rating:

4.0

everything was fine

Rating:

5.0

Keep All Trucks Clean At All Times

Rating:

4.0

Unfortunately they had reserved the van for Friday instead of Saturday, which I then had to reserve for Sunday

Rating:

4.0

We attempted to drop off the truck at the location specified in the original rental contract, KIRKWOOD EXXON, Wilmington, DE 19808, and were told that they NO LONGER ACCEPT U-HAUL DROP-OFFS. Fortunately, since were less than 12 hours into our 48-hr rental period, we had ample time to locate an alternate drop-off and formally change the drop-off location with the Scheduling Team. But KIRKWOOD EXXON should be removed from drop-off options. Otherwise, great experience with U-Haul.

Rating:

5.0

Staff were great. Very friendly and helpful.

Rating:

5.0

The employee was great to work with. Steve B. I will have to call you though because I was expecting a mileage refund that I have not seen yet. .99 per mile and we guessed 80 miles. Only went 55 miles on your truck. ~ 25.00 should be coming back to me.

Rating:

1.0

Staff did not want to work with family to secure removing items from storage after Neysa Jackson passed. The General Manager ordered all family heirlooms and belongings be thrown in the trash which is what staff did.

Rating:

4.0

I think having the trucks onsite in the parking lot would be great, but logistics seem to make it not so possible.

Rating:

4.0

Inspect and overhaul the truck. The front left tire only had 50lbs of air pressure! Not safe!

Rating:

5.0

The gentleman I believe he was the owner of the store was very friendly and sweet I would recommend anyone to come here to rent a U-Haul or drop it off. Thanks smile

Rating:

3.0

Not an enjoyable experience renting from this location

Rating:

1.0

Staff members are UNPROFESSIONAL.

Rating:

5.0

Customer service was excellent. He provided me with information on how to get in and out of my storage and was able to assist when I was checking out. Customer service rep that I worked with had a line of people and no one to assist him. He was pleasant and helpful.

Rating:

5.0

thanks Uhaul.

Rating:

4.0

No Comments

Rating:

2.0

To whom it may concern the lighting is a bit out dated not well lit take awhile to come on with the sensor that amount of rodent droppings in my storage unit was disgusting . Key card to gain access is a joke never worked properly . Staff is could be friendly looks like there customer service is poor and understaffed . The storage inside halllways where dirty like they never get tended to not cleaned . For the amount of coin this storage facility is charging I don’t see it to be worth the price for the condition of you belongings to be stored especially having the rodents eat away at comforters that was stored in my unit as well as other items . Thank You Will S.

Rating:

3.0

The staff was helpful and friendly. The storage unit itself was adequate but far from the quality of the average rental locations. This specific U-Haul Storage Facility was in a questionable part of town that I would NOT recommend going to after the sun goes down. Other than that, I had no problems.

Rating:

5.0

Had a very good experience storing the U-Haul

Rating:

3.0

My rental unit still had the previous renter's items innit when I went to move stuff into the unit.

Rating:

5.0

Helpful, knowledgeable and friendly But under staffed

Rating:

3.0

They need a elevator for the second floor because I had to walk all my things up stairs and my unit was suppose to have been on first floor and they are charging me $20.00 dollars more for my unit, but I needed it.

Rating:

5.0

Customer service was excellent

Rating:

3.0

It wasn't what I expected from the beginning I would not recommend anyone the people from Georgia got that place they took 80.dollars from me so I would not recommend any one

Rating:

4.0

Thanks for all your help with my account. Still waiting on a refund but the staff and Taylor went way out of their way to help me with a major uhaul screw up that left getting passed around on the phone for 2.5 hours and spending 4 hours in the store, getting charged for someone else’s Uhaul charges, and finally getting resolved with a credit. I recommend this facility

Rating:

5.0

The girl nae was awesome

Rating:

5.0

Yes I was and the staff were very friendly and helpful with everything

Rating:

5.0

The staff at 2920 governor printz blvd in Wilmington Delaware were very professional, personable, informative and kind with the best customer service I have seen since the pandemic started. They were knowledgeable and brought awareness to things I was uncertain about. To me they did above and beyond their duty in helping me and was greatly appreciated.

Rating:

1.0

My storage unit was filled with mice waste all over the place that was my reason for moving out !

Rating:

2.0

My father passed on Monday 6/12. His last payment date was on 6/9 that he missed due to being in the hospital. I moved and cleaned out the unit on 6/16. I’m sorry that your facility doesn’t understand that and when closing the account out felt it necessary to still print out his bill for me. Really? You’re all that inhuman?

Rating:

1.0

I arrived, and was unable to access my storage. The code was being denied. Then i called customer service waitied one hour for someone to pick up just to tell me speak with someone on site. When i did so, the guy opened the door fro me and told me to use someone to keep the door open as my code was not working. Not to mention, i was told to come back the next day to receive my free lock. further more, there was a lock on my storage and i also could not access my storage. it was ridiculous and the service was terrible!!!! it feels like you guys only care about the money

Rating:

4.0

No comment

Rating:

5.0

Taylor was great, she was friendly and answered all my questions. She is very knowledgeable

Rating:

5.0

The unit was clean and spacious. Was easy and quick to move my equipment in. Employees was very helpful.

Rating:

2.0

U haul need to be more concerned about the customer instead of raking $$$ out of their pocket and train the staff in Delaware to be more efficient. NY need to send people to a viable clean storage maybe outsource if their facility is not up to par in the connecting place people are renting or storing I was there less than 25 days got my free month and went to A CLEAN NEWER COMPANY...TOO MANY GAMES , JOKES, UNPROFESSIONAL WITH MOVERS..., AND THEY COST ME AN EXTRA DAY WITH THE TRUCK BECAUSE THE MOVERS FIRST SAID THEY COULD COME THEN CALLED AND SAID CAN THEY CIME 2 HOURS EARLIER ...I SAID NO....WE WERE ALREADY BOOKED. I ENDED UP GETTING Another MOVING Company THRU U HAUL, who came with $80.per hour. And later turned out to be just like U haul...too many word games with the people ..this day and time...people are educated and, for me I will make a better choice next time...there are SO MANY Other COMPANIES...Penske, HOME DEPOT...ETC ..JUST TO NAME A FEW....THE truck was FUNE...but the service was the pits.....

Rating:

5.0

The pick up point to have have a dolly for me, but it was all right. My reservation could be the little a little bit better like I like get one month Free let me know if I do. Thank you.

Rating:

2.0

You guys are procrastinators to get people to spend more and more money....connectors to other avenues of storing and dropping off as well as truthful about logging in information is bogus...still more money ensure....I will tell people to do their due diligence with other companies...This company has been in business too long to be so shiesty....This company is only good in the stat you are located....connectors to other states are a "2" on a scale from one to ten

Rating:

5.0

Steven was the best he explained everything I was having a bad day an he just made my day an I thank him for that

Rating:

5.0

Uhaul representative Sam was a great service to me the day I picked up my truck up excellent customer service very detail on instructions even have the truck ready prepare and clean for me

Rating:

2.0

Check in took forever and there were mouse dropping and dead roaches in my storage area...

Rating:

1.0

Las personas que están allí brindan información erronea a los clientes, tienen mala actitud y siempre hay que esperar para que presten el servicio, además de nunca estar en sus cinco sentidos. Pesimo servicio en este lugar, tengo un saldo pendiente con la compañía por $240 porque las personas que estaban atendiendo dijeron que podía entregar el camión en este lugar y no tendría ningún problema ni costo adicional; esto por parte del servicio del truck. Por otro lado cuando entregaron el storage no me pidieron que dejara un código de seguridad y estaba totalmente sucio, ya que en la página tienen información incorrecta, en el lugar no tienen los storage disponibles que hay en línea.

Rating:

2.0

Took me over an hour to get into my unit and had to be switched 3 times because they originally tried to put me in a mouse droppings infested, very smelly unit. The second unit they tried to put me in didn't have a working lock so I was switched yet again. Even after physically switching, no one switched me in the system so my code didn't work for a day. I also had to waste time and come inside to basically re-do my rental process when I had already did it online.

Rating:

5.0

I would recommend U-Haul to anyone who is looking for absolute-excellent quality service in all areas of customer service. Especially the Wilmington Delaware branch..💕💕💗😊👍

Rating:

2.0

I'm hurt I lost all my clothes because of the mice. Them taking on using my things for a bathroom. Then to make matters worse. U people wanted to charge me me 25.00 to clean up the rats poop. Sorry for me just didn't not happy. I'm glad your worker cleaned it for ten dollars. I'm happy I'm done. I forgive u for all that. Have a blessed 🙏 day.

Rating:

5.0

Employees smoke in the office which is annoying but they are helpful

Rating:

5.0

Staff were wonderful and helpful! Thank you 🙏🏾

Rating:

1.0

Storage units are mice infested and the staff is very rude.

Rating:

5.0

I would like to Thank Tammy & Amber Manger for helping me with my issue! Theses two lady’s were awesome 🙏🏽😊

Rating:

1.0

Arrived, told that despite having a reservation I did not have a reservation. Ludicrous.

Rating:

1.0

I arrived at the facility with a full U haul 26 foot load one way rental. I was informed on arrival that just because I had a reservation it did not mean I had a reservation and no storage units were available. I encountered significant penalties having to find other storage units and U haul then hit me with fees for late drop off and over mileage. My intent is to pursue court action for breach of contract and recovery of costs .

Rating:

5.0

Every team member was personable and willing to assist. Matter of fact they went out of their way to please .

Rating:

5.0

Miss Taylor and her crew was professional and excellent they help me move my stuff out of storage and put it on the truck I really appreciate that they was a big help I appreciate it and I will recommend this place if someone needs storage thank you guys

Rating:

2.0

I lost alot of my moms sentimental things that was supposed to have been distribited to my brothers and I. My mo. Is no longer living. I was missing a few boxes.

Rating:

5.0

Steve was very nice and he comma dated me I was very upset !

Rating:

5.0

I love this U-Haul storage company.. keep up the good work..

Rating:

3.0

Had rodent issues....

Rating:

2.0

All would be fine if there wasn’t dead rodents all over the place in the hallways witch makes me believe there is a serous infestation . Hope the place take care of that issue ASAP . Other then that the staff is very friendly .

Rating:

3.0

Everything was well secured, lite up and convenient it could use more air ventilation and more control of the rodents dropping

Rating:

5.0

Dom was great. Made my experience very memorable

Rating:

4.0

Staff was polite friendly and helpful

Rating:

3.0

Staff was great Move in process was easy Site was very dirty with mice/rats?

Rating:

1.0

Rodent droppings all in my things on my mattress and my kids toys very nasty and unprofessional I ha e proof of droppings

Rating:

1.0

The facility was over run with mice & other rodents. I came in one night & something big & furry ran into a broken unit. All of my things were covered in mice droppings. My bags & boxes were eaten open by rodents. Dead mice were in the hallways as well as flies. This isn't the 1st time either. I've used them three times & each time was reassured the problem was under control but it wasn't. I only used them 4 the price but I paid the real price.

Rating:

1.0

Sorry doir to access out unit was hard to open n rigged and the employees were aware n tried to tell me how to access it broken , they called thinking we exited ( saying Mayby they put us in wrong unit) when employees took me to unit because of broken door. When calling still no one knew if our things were safe or stolen . Won’t store here again , yet Ellie’s Teklu was most kindest sweet professional when I originally encountered this facility . But after that all down hill

Rating:

2.0

The staff sucked no one wanted to help they sold me a lock storage unit they fix the issue halfway because I still don’t have access into the door unless I get a staff member

Rating:

5.0

Excellent customer service and quality of products offered.

Rating:

3.0

It would be great if a refund was given beings though I I only used it for 9 days of 31 days.

Rating:

1.0

Had rat stuff all over my stuff they chewed my bed up Nd clothes so no I will never use y’all again

Rating:

4.0

I will be using your storage and moving service if i evr decide to move again.service was very good.

Rating:

5.0

I was very pleased with my service over all

Rating:

1.0

I occurred more debt having to keep vehicle a second day due to storage not being cleaned out had to wait for worker in the rain until he was able to get things open... didnt get tarp I request. Most of my thing were wet k had to purchase boxes twice and move my things in alone because the movers wont move wet things into storage because the didnt want the liability of my things if damaged...smh this is awful.

Rating:

1.0

Wilmington uhaul storage was terrible, the worst service I’ve experienced

Rating:

2.0

Staff was nice but facility was poorly maintained and very unorganized.

Rating:

1.0

The worst experience I ever had the lady was on her cell phone while helping a customer talking on speaker, the customer didn't know if she was talking to her or on the phone, it was a long line no he

Rating:

1.0

Had mouse droppings and they put holes in my furniture

Rating:

1.0

I had a storage rental with this area storage for the past 5 months or so. The ceiling came down on top of my things, water absolutely destroyed all of my furniture!Showed proof & still no reimburseme

Rating:

4.0

I have an issue with a refund. O paid thru Sept 20. However, I checked out of unit on Sept 7. I still had 13 days left. I was told I would NOT get a refund for what I had paid.

Rating:

3.0

Location is good, staff were friendly and good. Storage area and hallways were extremely dirty. Parking lot had construction and debris. I guess this is what you get. It works but not great.

Rating:

3.0

Evidence of lots of rodents (mice).

Rating:

1.0

Overcharged account; U-Box was left at my home for nearly two weeks and called repeatedly to have it removed.

Rating:

1.0

Alicia and Regina Hicks are phenomenal!!! Outside of these ladies Governor Printz location is HORRIBLE!!! I took my things out of storage there because everything was covered in mice and rat feces!!!

Rating:

5.0

Great customer service!!!

Rating:

5.0

Regina Hicks, Brittany and Jay were very very helpful. I plan on using your services again in the very near future sine everything went so smoothly.

Rating:

1.0

I called them many times and often was given inaccurate information. Someone scheduled a pickup without telling me which I had to correct, then they didn't pick it up on time and I had to call again.

Rating:

1.0

Rats destroyed everything.....

Rating:

3.0

Found mouse poop on my storage containers the found a dead mouse that crawled in my mattress plastic

Rating:

5.0

Great job

Rating:

2.0

Yes you should let people know of the rodents and also communication is the key when working together because the staff look as they don't communicate with each other and that's a problem for customer

Rating:

3.0

I chose average because the location is not in a safe part of the city. Deja(?) or whoever the girl that moved my u-box out so I could unpack it was extremely helpful and friendly.

Rating:

5.0

I ended up cancelling the unit rental, but the staff was very professional on the telephone. They helped me locate the drop off spot for the truck I rented that was not printed on the receipt.

Rating:

1.0

I had three pods which had to be picked up separately so yes that meant three trips back and forth to the UHaul warehouse which was a 30 minute trip one way from my home. The Kane Family movers worst

Rating:

2.0

The staff was great and helpful. The grounds and facilities were not clean. Parking is a challenge,, especially on weekends. There was clear evidence of rodent infestation in our unit.

Rating:

4.0

Staff was very user friendly. They went out of there way to help with getting pods ready. A pod was ready for me each time I returned. Outstanding group of employees. The lot was very cluttered.

Rating:

1.0

The answer i gave is because rodents and feces were all in my belongings they ate though my boxes as well as ate up some of my clothing laid baby's very dissatisfied with the up keeping of your facili

Rating:

5.0

Jay the driver was friendly and professional!!

Rating:

5.0

While I did not visit the facility, as our U-box was delivered to us by U-Haul, I can say that everything arrived safe and sound and it was obvious that the box had been handled properly in transit.

Rating:

4.0

It was a good experience using U-haul.

Rating:

5.0

Only problem was when I emptied the unit. 4 call to get it closed

Rating:

3.0

Poor communication about my UBox. No one contacted me, and when I called, I was transferred 5 times. The box just showed up without a call first. Pick-up scheduled Sun happened Thurs. I called 3 times

Rating:

1.0

Order # 21072822. Charged an extra $181.44 for no reason. I already paid $1316 for two Uboxes. The Wilmington store charged me extra 1 month storage and it took them 15 days to get my UBoxes.