Customer Reviews for U-Haul Moving & Storage of Woodmere

6,311 reviews

2525 Eastern Blvd   Montgomery, AL 36117
(Next to Cohen's, Across the street from Home Depot)

(334) 239-0471

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(334) 239-0471

2525 Eastern Blvd
Montgomery, AL 36117
(Next to Cohen's, Across the street from Home Depot)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Kevin was extremely rude and unprofessional. He shared what other Customers has done wrong, He asked questions during the attachment process - "You didn't look this up on line on how to do this before hand", and He informed me what he wasn't going to do verbally along with his tone and facial expressions. He seemed overstimulated and rushed which caused errors in my contract. The difficulty I experienced with Kevin caused me to call my husband. I noticed he gave male Customers a different level of respect which was received after my husband arrived. There were other comments made by Kevin that suggest he has a problem interacting with the public and may need training. I do not recommend this location to anyone.

LOLITA J 
Rating:
5.0

The service you have in place already is impressive

RACHEL H 
Rating:
4.0

Customer did not leave a comment.

Stacey R  |  Overall Experience 
Rating:
5.0

Trailer door has gap at the top, needed to add shims to ensure water did not get inside.

MICHAEL W 
Rating:
5.0

This was our first time using U box. It was so convenient so easy. The staff worked with us on time and delivery. We had more than enough furniture pads to keep our furniture safe. Everything arrived in good condition. Would definitely recommend!!

Grace K 
Rating:
5.0

Customer did not leave a comment.

CLARENCE B 
Rating:
1.0

IT NOT THE LOCATION. ITS UHAUL IS A FUCKING RIP OFF.

JUSTIN S 
Rating:
4.0

Customer did not leave a comment.

Johnnie T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanita B 
Rating:
5.0

Customer did not leave a comment.

Arhonda J  |  Online Move In 
Rating:
5.0

The people are friendly and helpful. I'll be going back there next time I need a U-Haul!

JAMES G 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn M 
Rating:
2.0

I scheduled a rental for a 5’x8’ trailer, 1 furniture dolly, and 2 dozen furniture pads. When I arrived, they did not have a dolly or pads available. Although they did remove both from my charges and gave me a smaller wooden dolly, I had to go to another location to get the pads. Then when returning everything I had to return the pads to one location and the trailer to another location (same locations where I picked up). Although I understand the trailer being returned to the same location as rental, why can’t I return the pads with the trailer and let U-HAUL deal with inconvenience of 2 dozen pads? I have rented from here before and will again, but this experience was sub par due to inventory. Staff was professional and courteous.

David M 
Rating:
2.0

My storage unit was broken into while I was in the hospital.

Patrick D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD T 
Rating:
4.0

MORE STAFF

RUSSELL T 
Rating:
1.0

They gave the key but didn't tell us a tag number. When I went back in the truck we were supposed to get had been given to someone else. Then I had to wait over 40 minutes for the truck to be returned. The truck was basically on empty when it returned. The truck is very run down and shakes and rattles a lot. This is the second time in a month we have rented a truck from this location and it has not gone smoothly. I lost about an hour and half of my moving time due to the issues the location had this weekend.

Robin S 
Rating:
5.0

Maybe another team member or 2 on staff to eliminate or shorten wait time

raymond g 
Rating:
4.0

Thank you for your patience and understanding.

Thia T  |  First Impressions 
Rating:
4.0

Rental went well.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

JURGEN K 
Rating:
5.0

Excellent customer service. Your sales representatives Kevin was a class act. He represents your U-Haul with the utmost professionalism and integrity. When I need U-Haul in the future, this location and customer service will get my business every time. Five stars for Kevin.

STEPHEN L 
Rating:
5.0

Customer did not leave a comment.

eileen b  |  Overall Experience 
Rating:
5.0

Suggest they check all routes for overhead clearance heights and alternate detours if traveling to a rural area .

Megan N 
Rating:
5.0

I would recommend them to anyone, family & friends.

eileen b  |  First Impressions 
Rating:
5.0

Great friendly professional helpful fast sweet staff heart warming Very Blessed to have uhaul as my storage company God Bless uhaul its staff they know job & Benfits supplies truck rental I reserve truck fr 05may 2025

SHIRLEY J  |  First Impressions 
Rating:
4.0

Thank you very much.

PATRICIA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONNIE H 
Rating:
3.0

Customer did not leave a comment.

LAQUANN H 
Rating:
5.0

The staff was excellent in every way. They were friendly, knowledgeable, and professional. They were genuinely concerned with -- and dedicated to -- meeting their customers' needs. I was thoroughly impressed with the entire experience. Having access until 11 PM would be nice and more convenient for some customers like me.

GLENN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen C  |  First Impressions 
Rating:
5.0

Very simple and very easy. Staff hooked up everything und unhooked it later upon return which was extremely helpful.

Sean F 
Rating:
5.0

Customer did not leave a comment.

Stephane J 
Rating:
5.0

Customer did not leave a comment.

BYOUNG C 
Rating:
3.0

I wouldn't want them to have to deal with what we went through.

Gregory T 
Rating:
4.0

I did not ask to go to to this location. There are 6 other places that were closer to where I need to go. I resederved it close to home and uhaul decided, for me, that I would drive the 35 minutes to pick up this truck.

ALBERT H 
Rating:
5.0

Customer did not leave a comment.

KENDRA H 
Rating:
5.0

Customer did not leave a comment.

PATRICIA G 
Rating:
5.0

Every storage place should operate so smoothlyI

Milette T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CAROLYN E 
Rating:
5.0

Customer did not leave a comment.

OLIVETTE P 
Rating:
5.0

Markell was a great manager, his associate as well.

SHANETTA C 
Rating:
5.0

Excellent location and staff!!! Always helpful. Storage was well maintained.

Izandra R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALISHA M 
Rating:
5.0

Great 👍🏾

RODRIQGOUS D 
Rating:
5.0

Nothing at all everything was good

JAPONICA G 
Rating:
4.0

The company needs improve the prices of the rental. Also they should consider a reimbursement for rentals.

MICHAEL P 
Rating:
4.0

Na

JACQUES G 
Rating:
5.0

Customer did not leave a comment.

KENESIA J 
Rating:
4.0

Customer did not leave a comment.

TEDDYE G 
Rating:
3.0

Customer did not leave a comment.

Molinda J 
Rating:
5.0

Customer did not leave a comment.

THOMAS M 
Rating:
5.0

Customer did not leave a comment.

KIARA S 
Rating:
5.0

Everything went well, had to extend my time with extra charge,but overall it was my first time renting and it went well.I left more comments concerning the truck at drop off.

CASSIE T 
Rating:
3.0

Customer did not leave a comment.

JEANTAVIA S  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Enjoli B 
Rating:
3.0

Equipment was not road ready. Maintenance was below DOT equipment standards. Low air in all 4 tires and wheel lugs were loose on all 4 tires. WE checked before our 800 mile round trip. Equipment not serviced.

ADRIANNE W 
Rating:
4.0

There was no issue with setting up nor returning the vehicle. However when I called 48 hours in advance to cancel the unit, the problems began. No answer at the store, subsequently the Call Center answered and were unable to locate the account . I gave her the information and was told the account would be noted. I emailed back to the email I received and followed up on yesterday with a phone call. Again the respondant could not locate the account, however I received another email. I do not owe Uhaul, I never set foot in the storage and I attempted to cancel in bc a timely manner. R C Strayhand[Dickerson] 334 538-4797 I

ROSNITA D  |  Overall Experience 
Rating:
1.0

This location is an unorganized mess!

Bryce D 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C 
Rating:
4.0

Customer did not leave a comment.

GENESIA G 
Rating:
5.0

Customer did not leave a comment.

Cedreka H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie J  |  Overall Experience 
Rating:
5.0

Check head lights on vehicle .

ALEC P 
Rating:
5.0

Customer did not leave a comment.

Kristi G 
Rating:
5.0

Customer did not leave a comment.

Kantavia S 
Rating:
3.0

Very helpful and friendly. They helped us with our issue

DANIEL B 
Rating:
4.0

Customer did not leave a comment.

Jakitra H  |  Overall Experience 
Rating:
5.0

⭐️⭐️⭐️⭐️⭐️

JERRICA T 
Rating:
5.0

Customer did not leave a comment.

JERRICA T 
Rating:
5.0

Customer did not leave a comment.

ROBERT E 
Rating:
1.0

Fire the uhaul incompetent manager, who is clueless about required on site management and customer service! We stood in line 3 + hours, after returning a truck, turned in truck and key at 4:pm. Manager bumped us in line, stated our rented uhaul truck could not be inspected or final bill receipt provided, until ALL customers , over 20 behind us were served; and the line grew larger: After u-haul closure hours at 7:25 pm, the clerk still had not inspected our returned truck /others , or provided a timely receipt. 30 plus customers walked out! Uhaul finally emailed our requested receipt the next day! Run from Uhaul dysfunctional management at this location! So much potential, due to location! The clerk went outside 15 times in the 3.5 hours waiting on a receipt; and easily could have inspected our truck and dozens of others in less than 5 minutes; while a competent manager, if manager stayed on site, in this case did not stay, waited on consumers and provided customers said requested receipts timely. Expedite upgrading onsite all the time trained functional management! Uhaul is loosing business, making customers walk away!! Only poor quality managers only partially wait on a customer, take the truck keys and truck, fail to finalize/finish providing that customer’s inspection and receipt; requiring that customer to wait 3+ hours , while waiting on dozens of customers, who came in later! The video of dysfunctional uhaul management would make great national news for competitors.Cooperative office, please cleanup/ train managers, requiring managers be on site all hours uhaul is open, with backup clerks during busy days!

MICHAEL D 
Rating:
5.0

Please get the gentle man a few co workers to assist with the busy crowd. He did an awesome job. He took care of each person as if they were the only one there. He is representing Uhaul VERY well. Please give him a raise and some help.

melanie s 
Rating:
5.0

Customer did not leave a comment.

Laketria W 
Rating:
2.0

Need to clean area

JAVARIAN H 
Rating:
1.0

You all need to know when people turn the vehicle returned. I had a rude employee that called me the next morning asking me did I turn the truck back in. I told him that I turned the truck back in at 6:16. The same day. You all need to know when people turn vehicle back in. It got me mad i wanted to talk to the guy again but I couldn't. You all need to get it together...

ERIC A 
Rating:
5.0

Customer did not leave a comment.

GREGORY S 
Rating:
4.0

Truck was ready every thing went smooth

JAMES W 
Rating:
5.0

Customer did not leave a comment.

GRADY S 
Rating:
5.0

This place is great

MAULIES P 
Rating:
1.0

We reserved a truck and support equipment (2 furniture dollies). Reservation accepted via the U Haul website. Location could not furnish support equipment reserved and accepted by U Haul. The locations inability to meet their obligation created undue hardship on the moving process. U-Haul has sign stating and policy of $50 credit if equipment is not furnished. Location would not honor advertised representation for unmet obligations of reserved and accepted reservation of furniture dollies. Location stated equipment applies to truck sonly although advertisement clearly states equipment and not trucks. Based on this and my prior experiences, U-Haul rarely can meet their obligations in the reservations. Wrong size truck available, return to location far from final destination (past many closer U Haul locations), cannot provide support equipment reserved, and/or truck has mechanical issues. i would recommend alternative moving company and alternative location if forced to use U-Haul.

DOUGLAS B 
Rating:
4.0

Seems to be understaffed for a busy location.

Richard N 
Rating:
3.0

I was quoted one price on the phone but when I arrived at the location to pick up the equipment, it was a different price. And I was not told the equipment was in two different locations.

Camelis H 
Rating:
5.0

Customer did not leave a comment.

GARY B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G 
Rating:
5.0

Customer did not leave a comment.

TODD R 
Rating:
2.0

I never actually used this storage building so all my answers are NA I had a reservation for it but canceled before even getting near it. I’d like my refund though.

Christopher D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHANON A 
Rating:
5.0

Always exceptional customer service.

Tiffany G 
Rating:
4.0

Customer did not leave a comment.

RAYMOND B 
Rating:
5.0

Muy buen servicio y amabilidad

sherito e  |  Overall Experience 
Rating:
5.0

Both folks in the office were patient, cheerful, quick and extremely helpful. Would absolutely use this location again!

Evan C 
Rating:
5.0

Customer did not leave a comment.

Doris D 
Rating:
4.0

We ask for a lift on the and they said it had one it had the pull out. There wasn't any thing to pull the belt or, was that the way it was to be. I put the gas back as I found it. I did a video of the entire truck and gas gage, miles all else. He did take it off. Overall I'll give you a B minus.

SHIRLEY W 
Rating:
5.0

Markell is very courteous and is always available to answer my questions. Always can count on him to follow-up. Thanks! AP

ALICE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD O 
Rating:
5.0

Very professional, excellent service! 10/10 *

RICHARD C 
Rating:
3.0

Customer did not leave a comment.

Lynette M 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C 
Rating:
5.0

Customer did not leave a comment.

AUNDREY L 
Rating:
5.0

Our customer representative at the counter at the location was very helpful and attentive. Five star ⭐️ customer service is what he provided .

NICOLAS G 
Rating:
4.0

Customer did not leave a comment.

Parker W 
Rating:
3.0

The 5x8 trailer was clean, however there was a badly worn tire on the trailer, which neither I or the attendant saw. It was only discovered at our destination.

WALTER C 
Rating:
5.0

Customer did not leave a comment.

CASANDRA C 
Rating:
5.0

Manager was very friendly and helpful.

Cassandra L 
Rating:
4.0

Need more staff to work the front desk

REUBEN R 
Rating:
5.0

Truck was fine. However the service engine light came on about 5 miles from site. I called and reported issue. We had no problem . The front desk assistant Markell was very knowledgeable and professional.

BRENDA M 
Rating:
4.0

Some equipment I wanted to help with moving were not available.

AUBYN K 
Rating:
5.0

Customer did not leave a comment.

HAYDEN F 
Rating:
5.0

Awesome staff and very clean facilities. I was greeted with kindness and the reps made such a smooth transaction from beginning to end. Way to go Uhaul and continue to provide great customer service.

RHONDILYN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA A 
Rating:
5.0

N0thing

SHIRLEY M 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P 
Rating:
4.0

Customer did not leave a comment.

CALVIN B 
Rating:
5.0

Customer did not leave a comment.

BILLY B 
Rating:
5.0

Very good place and excellent customer service

sherito e  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY C 
Rating:
5.0

Customer did not leave a comment.

DESIREE' B 
Rating:
5.0

Customer did not leave a comment.

ROBERT T 
Rating:
5.0

Not a thing the staff was wonderful very helpful and accommodating don't change anything please.

JAMES P 
Rating:
3.0

Customer did not leave a comment.

Kathy H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eve G 
Rating:
5.0

Both times I have used this location I have needed to switch trailers. My guess is that is because the U-Haul member noticed something that was wrong with the original trailer and made sure I was safe by switching me.

Paul P 
Rating:
4.0

My storage was broken in in 1/22 and I wasn't compensated for my lost but I will pursue a lawyer for my case

Marcas J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEAH G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAMONE T  |  Overall Experience 
Rating:
5.0

Everything met my expectations Will return if seeded thank you for good service.

Maxine P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEAH G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent C  |  Overall Experience 
Rating:
5.0

I love the staff at woodmere uhaul. They were always helpful and friendly. I would recommend it to a friend.

HAZEL S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUZANNE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GENTERAL B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELISA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHANEQUA K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JATARA B  |  First Impressions 
Rating:
3.0

Staff always seems friendly but when you need help they are reluctant to do so. For instance when I moved into my unit my latch had to be practically hammered open and closed and I cut my hand, I informed them on three different visits that my latch was not working correctly before I had to wait for them to do something that third visit, which I insisted before I left.

Kathy H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dwain C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy h  |  Overall Experience 
Rating:
1.0

Manager was will listen to anything I had nor did he ask for my reservation number.

ANGELA F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janina W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KALISA F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE C  |  Overall Experience 
Rating:
5.0

N/A

JOHN N  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful to me in my time of need ! If I ever move again I will definitely use your services with no hesitation!

MARY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachael B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keithen H  |  Online Move In 
Rating:
5.0

I Was having a bad day and the customer service really changed my day around!!

JOHN N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lameikeman J  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GEORGE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pia T  |  Overall Experience 
Rating:
1.0

Great customer service.

Shonta D  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

JAMELLIA J  |  Overall Experience 
Rating:
1.0

Staff wes not helpful,was assigned a storage unit already occupied. Purchased a lock that didn’t work!

KATHY S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

olivia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedric y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATASHA R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMELLIA J  |  First Impressions 
Rating:
4.0

Please update Manger contact info on the access keycode box. Had a situation at site and couldn't get in contact with anyone but the former site manager.

NATASHA R  |  Online Move In 
Rating:
4.0

Uhaul app didn't work for moving out of the storage unit. I consistently received an "internal error."

James H  |  Overall Experience 
Rating:
3.0

I was informed that I was required to pay for a lock and storage insurance. I told Caleb I had a barrel lock already and my homeowners insurance covers my property.I was then instructed to provide the declaration page from my homeowners insurance as I only had my State Farm policy number, agent name and phone number readily available. I was perplexed because the 8.5 x 11 informational diagram of the storage clearly states that storage insurance is optional. Why would the aforementioned declaration be required if storage insurance is optional. Is storage insurance optional?

Paris D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary c  |  Overall Experience 
Rating:
1.0

My entire experience with this one particular store was horrible! I was told my reservation was canceled but I was still charged on my card. My mileage wasn’t put in the system. So corporate has to do an investigation on the situation!

Jasmine R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Darrius H  |  First Impressions 
Rating:
1.0

Broken into twice… will not be back and do not recommend.

ROBERT H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscillia A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shametta B  |  Overall Experience 
Rating:
2.0

I have continuously tried to speak with someone about having to sleep in one of your U-Haul trucks outside of one of your facilities because of a faulty door that locked my personal keys in the building for over 7 hours through the night. No one was willing to come open the door for me in 40 degree weather. And I’ve been told there is nothing anyone could do but offer me a discount on a month’s rent.

LATIGDRA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

London M  |  Overall Experience 
Rating:
5.0

The young man that helped me at the counter was professional and very informative!

ALICIA Q  |  First Impressions 
Rating:
5.0

This location is great

Korica M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby J  |  Overall Experience 
Rating:
5.0

Aaron and his team were excellent.

Richard c  |  Online Move In 
Rating:
5.0

Customer service is the greatest!

FLOYD C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEYONA M  |  Overall Experience 
Rating:
2.0

Rat dropping all over my things.was really nasty.

CLARK P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEYONA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William A  |  Overall Experience 
Rating:
1.0

Randomly as I was moving in my items, the building locked me out. I had left my keys in the lock for the storage unit within the actual storage unit thinking that it would be safe there since I was continuously moving things. When I went outside to gather more things and purchased another unit, the building locked me out, denying my 24 hour access and leaving me stranded without my keys at 2:00 am. The manager of the facility refused to come to the facility and I was forced to sit in the U-Haul truck for 5 hours overnight in 20 degree weather. No one came to help me. I’m still sitting here now as I type this message. This is ridiculous.

Latigdra B  |  Online Move In 
Rating:
5.0

KENDALL, CALEB, Kevin Washington. Just wanted to send out a big Shout out! Thank you guys for always taking care of me. For the three years while I traveled. You guys deserve. A Well done! Thank you all so much.

Yolanda m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Von J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VALERIE K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginald S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCUS S  |  Overall Experience 
Rating:
3.0

Should have been a lower level do to disability.

DEBRITTANIE T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GEORGE W  |  First Impressions 
Rating:
5.0

In to have a dumpster for move out to dump items they don't need

Martin G  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Parthenia F  |  Overall Experience 
Rating:
4.0

The staff was friendly and helpful. My only complaint is the bathrooms were filthy.

William W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH E  |  Overall Experience 
Rating:
5.0

Real nice and thanks

BRYANT D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRI D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Khayla C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jin J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE C  |  First Impressions 
Rating:
1.0

The guy at the front desk, white guy, says he was the manager, absolutely horrible disposition. I was being helped by someone else and he just insisted on being in our business. Which may have been ok but the store was full and he was just loudly putting my business out there. Had he stated over in his area and helped his current customer that might have been useful. He just was not pleasant at all the whole time I was thinking. I'm am so glad I'm leaving because his attitude and way he talks to people was uncalledfor, unprofessional, inappropriate and rude. Everyone in the store was looking at him as to say why do you have to be so mean and unforgiving. I will never ever ever use this uhaul again and I will definitely tell all my people not to either. And I am a very professional person, and I believe that good customer service goes a long way. But he has none and that's just unfortunate. And the crazy thing is you guys may not read thus, but if you do please consider addressing additional costumer service training. Uhaul Woodmere

Hannah J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRITTANEY J  |  Overall Experience 
Rating:
5.0

Thank you for keeping my belongings safe and secure

Shannon P  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Dana C  |  Overall Experience 
Rating:
1.0

I arrived to the U-Haul storage and the employee was outside on facetime with someone. The staff stayed on the phone the reminder of the time. The staff was short handed . I waited for almost an hour for someone to help me getting into my storage. I called several times but no one answered. I would not recommend this place of business to anyone!!!!!

Dwayne B  |  Overall Experience 
Rating:
4.0

The ENTIRE staff was very friendly, polite and PROFESSIONAL at this location and we very customer focused.

Orlando E  |  First Impressions 
Rating:
5.0

U haul help make my move a success... Thanks!

FELICIA W  |  First Impressions 
Rating:
5.0

Smooth check in & out process.

Lance N  |  First Impressions 
Rating:
5.0

Great people, they were very helpful during the check-in.

DESTINEE B  |  First Impressions 
Rating:
4.0

The person who handled my offload was knowledgeable but not overly friendly. I felt that he talked “down” to me several times. The young lady working with him was much more friendly.

CHARLES T  |  First Impressions 
Rating:
5.0

The staff made this seamless.

TALANDRIA N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khayla C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELISA M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lamar M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert t  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony W  |  First Impressions 
Rating:
2.0

I'm disappointed with the management at the U-HAUL Moving & Storage of Woodmere location (#775026) at 2525 Eastern Blvd, Montgomery, AL. Initially, my choice to use this location was due to the great service provided by two young men, Wes and Caleb. However, after their departure, the professionalism of the staff declined significantly. During one instance, a truck was blocking the entrance gate, and when I inquired about the expected duration, an employee responded rudely, stating that I simply had to wait. The tone and attitude used were quite disrespectful. I've also faced security concerns at this location, with my storage unit being broken into twice. The first time, Caleb informed me, but the second time I discovered my unit was open without any notification. This lack of communication was concerning. While waiting for assistance from General Manager Nathan, I observed two employees gossiping and making derogatory comments about customers. This behavior, including a remark about wanting to "strangle" certain customers, is unacceptable and unprofessional. On my move-out day (August 19, 2023), Nathan finally treated me courteously for the first time. I strongly believe that U-HAUL locations, including this one, need to focus on treating customers with respect, adjusting attitudes, and improving overall customer service quality. Certainly, expressing my feedback to management would be ideal, but unfortunately, it was extremely challenging to do so!

Chandra T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hanh v  |  Overall Experience 
Rating:
5.0

Great customer service across board

Toyanika B  |  Overall Experience 
Rating:
4.0

Facility seemed to be understaffed. The unit was clean and affordable. Discarded items at the front entrance needed to be removed on a regular basis.

Summer S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tim r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T  |  Overall Experience 
Rating:
2.0

Too expensive and I have 3 units and no discount I'll be moving out if nothing changes.

Andrea H  |  Overall Experience 
Rating:
4.0

Only left uhaul because the Rv storage area was being closed. I stored the Rv there 3 plus years. I was sad to see it close. Not many options for covered Rv storage in Montgomery Al.

Randall M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIE S  |  First Impressions 
Rating:
5.0

Always a wonderful experience but it is costly nonetheless thank you.

Nakita N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELVIN G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rehan M  |  Overall Experience 
Rating:
5.0

I was given a tour and I was able to decide which unit fits me best.

angelisha g  |  Overall Experience 
Rating:
5.0

Markell was really helpful. Helped me choose the correct size unit, provided easy instructions and checked in the trailer and truck. Thanks

James T  |  First Impressions 
Rating:
1.0

I have stored my RV here since 2017. Since then the area has deteriorated as far as cleanliness is concerned. Trash is all over. Derelict vehicles have been allowed in and parts have been scattered all over. Gravel has been eroded leaving large holes and ridges throughout the lot. Security has been lax as several break-in's have occurred. This facility has been convenient and at a reasonable price but conditions are getting worse.

robert h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REX H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaquisha H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra P  |  First Impressions 
Rating:
5.0

Good storage facility. I will use again.

Marlene H  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

EUGENE P  |  Overall Experience 
Rating:
1.0

We went through at least four managers while we were storing our RV. There were two major break-ins. After the first break in U-Haul seem to be concerned and wanted to help but after the second break in, we weren’t even notified by U-Haul. Other people storing their rv’s let us know that we had been broken into. It was by accident that we found out that they were closing the RV storage in the back. I went in and ask are y’all going to close the RV storage and the man said yes and I said why haven’t we been notified he said well we’re trying to get around to it, but you’ll have to move out by the end of July, which it was mid June When I found out about it. They still have not contacted all the people in storage and it does take time to find a new place to go. The facility was never clean. There was trash everywhere, and I spoke to a management about it but nothing was done. I asked him please put a trashcan back there and let people know they can put trash in that, but nothing was done. I finally tied a trash bag to the pole next to our camper and every time I was there I would clean up around several campers near me . They would let semi trucks come in and tear up the yard. They were junk cars in several units and they didn’t know who they belong to. I’m sorry, but this area in the back where the RVs are was never managed by anybody in fact, they told me they didn’t have a manager for that area and I believe it , the storage unit is very convenient to us and we’re sorry that it was run so poorly. I hope in the future that y’all will have more qualified managers.

Scott o  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denis S  |  Overall Experience 
Rating:
5.0

Will not go anywhere else!!

Steven T  |  Overall Experience 
Rating:
5.0

I just wish I was able to pay the bill and not have my memories auctioned off I wish I could get all of my stuff back

MARGRET W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY F  |  Overall Experience 
Rating:
5.0

Satisfied with storage

CHRISTOPHER K  |  Overall Experience 
Rating:
4.0

Too many rate increases !

shay g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly W  |  Overall Experience 
Rating:
5.0

We vacated our smaller U-Haul unit to move to a larger U-Haul unit in the same facility. Yes, we are very very pleased..

walter C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerome h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric G  |  First Impressions 
Rating:
5.0

I upgraded to a larger storage unit and this the reason I closed my unit.

Jerome B  |  Overall Experience 
Rating:
5.0

Not thrilled to see the rodent traps in the storage unit

Gina D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEROME B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARALETTE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bill s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milton D  |  Overall Experience 
Rating:
5.0

Caleb has always answered my questions and helpful.

Jim C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY F  |  First Impressions 
Rating:
4.0

Polite staff and willing to work if needed

LAKIA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latosha M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timmothy j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MECHELL N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KarNesha T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MAYA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea B  |  Overall Experience 
Rating:
3.0

I was assigned a storage, but when I got to it, it was already occupied.

JAMES M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marlene H  |  First Impressions 
Rating:
5.0

Literally the BEST storage facility staff we have ever encountered! The service was top tier and the staff was very informative and friendly.

Jadah L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dana C  |  Overall Experience 
Rating:
5.0

Excellent staff. Thank you Caleb.

John G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chaketa L  |  Overall Experience 
Rating:
5.0

Geeat

Haliyah W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MORRIS H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonda J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M  |  Overall Experience 
Rating:
5.0

The facility is enormous, and there is enough space to handle my storage needs.

THOMAS T  |  First Impressions 
Rating:
1.0

They rented me a storage with a broken latch I had problems locking and unlocking my unit I was charged an extra 10.00 a month every month for all asscess and couldn't never get in, I had so many extra charges and fees they couldn't explain. The location 1225 Montgomery AL Eastern Blvd is very unorganized, turn over staff and very untruthful, my storage was left open for nights due to my lock wasn't fixed I have done several complaints the store manager do not reach out General manger do not answer I have called corporate to speak with the General manager Boss and I'm still waiting, now I received an email saying my information has gotten out with my ID bankcard information and everything,( identity theft) I will contact the NEWS and a lawyer so then someone will hear this story.

Sharanita M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakesha G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carnetta L  |  First Impressions 
Rating:
5.0

Thanks for everything…

Nakita N  |  Overall Experience 
Rating:
3.0

To many junk cars up front.

Mary S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tequila P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roshanta T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas E  |  First Impressions 
Rating:
5.0

My experience was absolutely wonderful. Excellent customer service!!!

Chaketa L  |  First Impressions 
Rating:
4.0

The customer service at the location in Woodmere was top notch. The two gentlemen that helped me really made my choice easy

ROBYN C  |  First Impressions 
Rating:
5.0

Great Staff+Great Service, Thank You Everyone!

Susan V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amber p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin P  |  Overall Experience 
Rating:
5.0

Great job east blvd crew keep up the good work

COURTNEY K  |  First Impressions 
Rating:
1.0

The delivery of my u-haul boxes has been changed several times. I have been given conflicting information about what time the boxes would be delivered. I have wasted two entire day waiting on boxes to be delivered. I have had to change my schedule several times to accommodate delivery of the boxes, and at this point in time they have not been delivered. I will not be using u-hall to move again.

Tywanois L  |  First Impressions 
Rating:
5.0

The workers help me with my problem. And i was very HAPPY to get a payment date change .

Willie S  |  First Impressions 
Rating:
5.0

I always uhaul for moving and storage and I always tell anyone that's moving or just want to stored some items uhaul is the best.

Shirley B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles S  |  Overall Experience 
Rating:
5.0

The staff at Woodmere is very kind and knowledgeable.

jenesis w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn K  |  Overall Experience 
Rating:
5.0

Great customer service, Houston went above and beyond expectations

Timothy K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Justin S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth K  |  First Impressions 
Rating:
4.0

Other than the bathroom not having toilet paper or sanitizer and there not being discounts for being there well over a year(maybe create a yearly discount for not missing a payment) p it was a great facility with great people. Friendly and helpful.

Eric N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDRE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose G  |  Overall Experience 
Rating:
5.0

I showed up at 7 when the place closed the nice man that locked up brought me all the way to show me where my unit was even though he already clocked out in his ride was waiting for him I appreciate it immensely

SHERRI D  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Annie J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

freddrick g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olivia M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andrea B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rena S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eboni G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis H  |  First Impressions 
Rating:
1.0

The customer service was terrible. I didn't stay

Sha'Ron S  |  First Impressions 
Rating:
3.0

Need to show a friendly attitude with all customers. Thanks

ANGELA B  |  Overall Experience 
Rating:
5.0

Kevin Washington always goes the extra mile to make sure everything is OK every time I come to the Uhaul on the Eastern Blvd. Thanks Dr TV Wilson

Terrence W  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable of their job and very helpful. Very good service.

Helen R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

casey l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary G  |  Overall Experience 
Rating:
2.0

The storage smells like there’s several dead animals in it

brelyndrah w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kristy M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S  |  Overall Experience 
Rating:
3.0

I had to search for my Unit. I had to move late so with it closing at 10 was kind of an inconvenience but I liked the unit.

Bridgette C  |  First Impressions 
Rating:
5.0

The General manager, Brad Weston is exceptional and as professional as they come. While waiting my turn, his service with the previous customer was spot on. I evacuated for Ida and needed some equipment, storage and service. I can not thank him enough. He and his coworker went above and beyond. Bravo.

James S  |  First Impressions 
Rating:
5.0

The gentleman who signed me up found the exact unit I wanted and held it for my move in….I will forever be grateful.

PHILIP T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lewis K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul D  |  Overall Experience 
Rating:
5.0

Good Customer service, the best I have experience in this area.

JOYCE G  |  Overall Experience 
Rating:
5.0

Staff was friendly an helpful! The guy that checked me in made sure I got what I needed making the hassle of moving a little bit less stressful.

toni f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kia H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dell N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryant j  |  Overall Experience 
Rating:
5.0

Excellent customer service

Patrice M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

albert h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

travis h  |  Overall Experience 
Rating:
5.0

Y’all fired me for no reason and I loved my job (After God ,yes I loved my job!) but the place itself is still exceptional to use with good values !

Zenobia L  |  Overall Experience 
Rating:
5.0

Great customer service!

Latoya S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrashawn H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFRED W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah L  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful.

catrece d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H  |  Overall Experience 
Rating:
5.0

Thanks a lot

KAYLA M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma H  |  Overall Experience 
Rating:
5.0

Easy breezy, very convenient and staff member was very helpful & informative

Norlishia M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nigel K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMON M  |  Overall Experience 
Rating:
4.0

I really appreciate the genuine care and concern from all the employees I meet. Very helpful kind and it was like I was at home or family. Thank you to all of you at UHAUL on Woodmere Blvd.

Stephanie H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATRICE R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Betzaida D  |  First Impressions 
Rating:
3.0

Ussually there was only 1 person woking at a time. Prices were 20 more than advertised at the front desk. And Rent was raised often. Also units were smaller than advertised. Would not recommend for the money and lack of staff.

JOSEPH D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P  |  Online Move In 
Rating:
3.0

Communication was definitely not there. Says they sent correspondence to my address, when I clearly told them I got evicted from my apartment. Definitely never received any voice mails.

VIVIAN A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAMON M  |  First Impressions 
Rating:
5.0

when did i get s storage at this facility?

Kristy M  |  First Impressions 
Rating:
5.0

The management and staff are very helpful and treat you like family while still being very professional! They remember your name and genuinely want to help whatever your need is from renting trucks to selecting moving supplies or renting storage units..

TIA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon G  |  First Impressions 
Rating:
4.0

None

Anjanette J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Steven W  |  Overall Experience 
Rating:
4.0

Just wish they had extra keys to the locks they sell, so wouldn't have had to get the lock cut off. I had the storage for over an year and when I got ready to move out my keys had been lost.

Roshonda S  |  Overall Experience 
Rating:
4.0

thanks.

Mansour A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott o  |  First Impressions 
Rating:
3.0

Accused of stealing boxes/supplies by manager and one employee. Poor systems updating

LASHON R  |  Overall Experience 
Rating:
3.0

Accused of stealing boxes and supplies by one member of the staff and manager. Poor systems updating by some on staff

LASHON R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiffany F  |  First Impressions 
Rating:
2.0

Having to wait in line for 1-2 hours anytime I need something ruins everything.

Andy M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles L  |  Overall Experience 
Rating:
5.0

I really appreciated the help (1 month free) given at the time when Covid-19 hit. That led my family out a lot. You all were patient with me and helping me get exactly what I needed. I'll see you all next year hopefully on better terms. 🙂

kenisha s  |  Overall Experience 
Rating:
3.0

I loved my stay besides the fact that I had two locks on my unit when I left in March and when I came back in August I only had one left. When I asked the cashier about it he said “well that is a first”. He was practically no help at all. After minutes of questioning he eventually gave me the number for claims but that was it.

rebbeca g  |  Overall Experience 
Rating:
5.0

The storage facility was clean, well-lit, space appropriate, secure, and accessible and the storage fee was great. I would recommend U-Hauls storage and rentals to my family, friends and anyone who maybe in need of their many services. They even provide a service that can help you with getting some to help you move your items from your home to storage and from storage to your next place. Great!

CLORA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kia H  |  First Impressions 
Rating:
4.0

Thank you

Donna M  |  Overall Experience 
Rating:
3.0

I changed to a different storage facility. What would have made a difference when I moved out was for someone to say Thank you for being a valued customer for SEVERAL years and paying on time of not in advanced. I was late once but just a day. There seemed to be no appreciation for the customers. Those things go a long way. If you are going to have an “express” line, it’s a good idea to utilize it so customers wanting to pay their bill don’t have to stand in line behind all the rentals. The lady that cleans the facility is a true gem! She is the sweetest person and goes out of her way to show kindness to others. She does an exceptional job!!!!!!! Can’t say enough about her. She is the one that brings light to the facility.

DENICE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha M  |  First Impressions 
Rating:
1.0

I rented a 5x5 unit on a Sunday. The site said there was one spot left and let me reserve it. I showed up on Monday afternoon with a truckload of materials from my classroom and was given a unit. We unloaded the entire truck and went to find our the unit. When we found it, there was already a lock on it. I went back to the office and told the gentleman. He walked to the unit with me and then said he'd have to call his manager. We walked back to the office where he called his manager. Apparently, the unit had been rented and there was nothing left in the size I needed. I was told I could rent the next size unit for $20 more a month. Given the inconvenience we'd experienced I think I should have been given that unit for the price of the smaller unit. I was told that I would have to talk to the general manager, but he wasn't until the next day. We had to load everything back into the truck with nowhere to take it. This was completely unacceptable. I now have no place to store my classroom items for the summer. I tried to return the lock I was made to purchase and the gentleman didn't know how to do it. We had also tried to have a propane tank filled and the man working wasn't certified to fill it. How can you leave one employee in a store who isn't able to actually run the store?

Beth M  |  First Impressions 
Rating:
5.0

Felt very safe and my belongings were kept secure.

Rachel W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eronda W  |  First Impressions 
Rating:
5.0

The staff was was very friendly and helpful !

shay g  |  First Impressions 
Rating:
3.0

We have had our 41ft. fifth wheel with the on the eastern blvd. with u-haul for 4 years. We and everyone else in the covered storage had a break-in. They called and took care of the repairs. That was a 1 to 1 1/2 years ago and everything was ok. There was a second break-in in a few units but the people were not notified. We had to call the owners of the motorhome next to us and they didn't know about it. We sold our RV Satuday and went into the office to let them know. We have never been late on any rent. We usually pay one year in advance. The young man that waited on us came in and out the front door twice and never said a word to us. It was not very busy when we went in so we waited our turn. When we got to the counter we told the young man there that we had sold our RV but we were going to purchase another. Knowing that the covered storage was less than half full. I asked him it he could reserve our spot ( it took us 2 years to get slag put over the mud in that space) His response was NOT GOING TO HAPPEN. I would think that a company that had loyal paying customers would be a little more courteous. I could have understood if they had more RV's but this was just rude. People need to be trained in how to talk to customers. This man needs an attitude adjustment or just fired. I don't usually respond like this but I was just shocked at his response. I'm not man . I just feel sorry that this man is so miserable and he will surely cost you customers. Thank you Debby

Scott o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leckra J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra H  |  First Impressions 
Rating:
1.0

I had the worst experience ever!! When I arrived the guy at the desk didn’t even greet me as I walked up. He had his Chick-fil-A on the counter eating. And still proceeded to eat throughout my whole purchase, it was so unprofessional and just rude. Then when I asked him about any specials on the storage he asked me if I could buy him some wings and he will see if they have any specials. Super unprofessional I was so stunned. After moving that evening, I arrived to my storage unit, and to my surprise they forgot to take the lock off of our unit. So we had to find a friend to keep our furniture safe until the next day. It was such an inconvenience the whole thing. I’m just really appalled and upset!!!

Alexis R  |  First Impressions 
Rating:
3.0

U Haul Units available are too far from dock for large furniture. Uhaul needs more than one way to get to units . Staff were nice and accommodating.

Laura C  |  First Impressions 
Rating:
5.0

Great!

Wendy C  |  Overall Experience 
Rating:
4.0

N/A

Keona S  |  Overall Experience 
Rating:
5.0

I never had any trouble with my unit. Brad and his staff at U-Haul were always very helpful when anything was needed.

Cara B  |  Overall Experience 
Rating:
2.0

The facility was nice and organized but the staff is very rude, display poor customer service and not welcoming at all from the manager down. I had a good experience once when I went in before.

Lashundra B  |  Overall Experience 
Rating:
5.0

Excellent facility, great staff, clean and secure

Allen H  |  Overall Experience 
Rating:
4.0

The associate was very informative and gave wonderful service. I love this U-hual better than any in the past that I have used. Thank you guys for all the help you gave me and my family.

Roshonda S  |  First Impressions 
Rating:
5.0

Very helpful very nice to deal with

richard n  |  First Impressions 
Rating:
1.0

I reserved storage space and when I got there, the size was not available, they had to give me 2 separate spaces that were not together. I was very disappointed

Mary M  |  Overall Experience 
Rating:
5.0

Great Experience

Fernando L  |  Overall Experience 
Rating:
5.0

I love this place

Tonja S  |  Overall Experience 
Rating:
4.0

Gentleman that waited on my was professional, thoroughly explained pricing and policies of U-Hall.

Charles L  |  First Impressions 
Rating:
5.0

Uhaul really came thru for me I would definitely choose them again

CHERYL S  |  First Impressions 
Rating:
2.0

The access pad key swipe was broken and need more clerk to managed the morning rush.

JEROME B  |  Overall Experience 
Rating:
5.0

Everything was Excellent

Tommy L  |  Overall Experience 
Rating:
1.0

It was poorly ranned facility. The mngr was rude. Moved in 6/8 and decided to move out on 8/8. Wasn't able to move till 8/9 and they want to charge me the for the full month. That's robbery.

Adrian A  |  Overall Experience 
Rating:
5.0

Thanks

Southern P  |  Overall Experience 
Rating:
4.0

Excellent

Kathryn H  |  Overall Experience 
Rating:
4.0

Clean Facilty. Employees knowledgeable of products and helpful with finding suitable accommodations for my needs. Customer service was friendly.

Regina K  |  First Impressions 
Rating:
5.0

No comments

SYLVIA B  |  Overall Experience 
Rating:
5.0

Great Customer support through dropping off the trailer to setting up storage.

JIM C  |  Overall Experience 
Rating:
5.0

Fast service. Friendly staff.

teresa s  |  First Impressions 
Rating:
1.0

ALWAYS too few staff at this site to provide the level of customer service that the U-Haul brand & marketing communications leads customers to expect. This INVITES customer disappointment.

PAUL V  |  First Impressions 
Rating:
5.0

The people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.

sherry w  |  First Impressions 
Rating:
5.0

The csr was very professional. He was getting the customers in and out. Very warming and caring individual

MECHELL N  |  First Impressions 
Rating:
1.0

When I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.

Deanne C  |  First Impressions 
Rating:
5.0

Staff were very helpful, friendly and courteous. I highly recommend this location.

Douglas T  |  First Impressions 
Rating:
5.0

Our first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!

Mayadees R  |  First Impressions 
Rating:
5.0

Having a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!

CORNELIUS M  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help me. Awesome awesome.

Bernard B  |  First Impressions 
Rating:
5.0

Great!

Richard K  |  First Impressions 
Rating:
4.0

Short-staffed almost always, but when it’s your turn, the service is good.

PAUL V  |  First Impressions 
Rating:
5.0

I will most definitely do more business with these guys

Andre C  |  First Impressions 
Rating:
4.0

Units are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movi

damian l  |  First Impressions 
Rating:
4.0

No comment

AMY C  |  Overall Experience 
Rating:
5.0

I enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.

bernisha P  |  Overall Experience 
Rating:
5.0

Awesome

Rodney B  |  First Impressions 
Rating:
5.0

Everyone went above and beyond with excellent customer service!

Gabrielle C  |  Overall Experience 
Rating:
1.0

My experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.

Walter B  |  Overall Experience 
Rating:
5.0

Preston Taylor is an excellent manager with great people skills.. Keep him forever.

Scott M  |  Overall Experience 
Rating:
5.0

Wonderful staff.

SHARON R  |  Overall Experience 
Rating:
1.0

The Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.

Walter B  |  Reservation 
Rating:
5.0

This is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!

Patsy G  |  Overall Experience 
Rating:
4.0

The customer service was great!

Albert M  |  Reservation 
Rating:
4.0

Staff very helpful. Facility is clean. Like variable dock heights at loading area.

Andy F  |  Overall Experience 
Rating:
3.0

When closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.

LASHANTA D  |  Overall Experience 
Rating:
1.0

Customer service at the actual location was horrible. (The manager)

Earlisha J  |  Overall Experience 
Rating:
5.0

Great place

loretta k  |  Overall Experience 
Rating:
5.0

Such a more positive, much less expensive, more blessed experience than Compass Storage where I was!

Wendy C  |  Reservation 
Rating:
5.0

It would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.

SAMANTHA R  |  Overall Experience 
Rating:
3.0

Numerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit it

FATHER J  |  Overall Experience 
Rating:
5.0

Customer service was great!

temeria D  |  Reservation 
Rating:
5.0

Very good and friendly experience!

ARCHI R  |  Reservation 
Rating:
5.0

Very Professional

FREDDIE S  |  Reservation 
Rating:
5.0

Wonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.

Katrina B  |  Reservation 
Rating:
3.0

After funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.

Olivette P  |  Reservation 
Rating:
5.0

Preston always helpful!!

Mike T  |  Overall Experience 
Rating:
1.0

Chris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!

James S  |  Overall Experience 
Rating:
5.0

This was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1.000 miles myself.But I cannot do because of my poor physical condition .

Denise F  |  Overall Experience 
Rating:
5.0

Very helpful

michelle b  |  Overall Experience 
Rating:
4.0

Well maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.

James J  |  Overall Experience 
Rating:
4.0

Everything was fine except 2 payments made by us were lost by the employees and a lean was put on the unit. We had receipts of payment, but the checks never cleared. It was eventually cleared.

Vera A  |  Overall Experience 
No reviews have been submitted for this location.
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