Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please make sure that your staff is ready to receive customers during business hours.
Annie W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RACHAEL M
|
First Impressions
Rating:
5.0
Very thoughtful and efficient design. Have already recommended to several people.
Matthew B
|
First Impressions
Rating:
4.0
The truck cab wasn't completely clean, the steering wheel surface seemed to be crumbling, the passenger window was partially down (in the rain), and there was no utility dolly available for the truck so I was given an appliance dolly. The worker seemed confused as to what to do and asked if I wanted her to get an appliance dolly or a utility dolly from another truck. I also had to wait to get help until the worker opened her register so that I could get service since they had apparently just opened. Also, the system had assigned me one vehicle, but since I had trouble checking in on the app, the worker checked me in and gave me a different truck. I just wanted to make sure I wouldn't be charged for two trucks. The storage facility is very nice and clean and seems secure.
Ann W
Rating:
5.0
Great location.
JILLIAN V
Rating:
5.0
Customer did not leave a comment.
TYLER M
Rating:
5.0
Customer did not leave a comment.
MARLEE G
Rating:
5.0
Customer did not leave a comment.
MARLEE G
Rating:
5.0
Customer did not leave a comment.
MARLEE G
Rating:
5.0
Customer did not leave a comment.
MARLEE G
Rating:
5.0
Customer did not leave a comment.
Musk C
Rating:
5.0
Customer did not leave a comment.
Musk C
Rating:
5.0
Customer did not leave a comment.
Musk C
Rating:
5.0
Customer did not leave a comment.
MARLEE G
Rating:
5.0
Customer did not leave a comment.
sara r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KADEN H
Rating:
5.0
The blankets were not at the pick-up locations, so we did have to go to the Zanesville locations.
Tammy M
Rating:
5.0
Customer did not leave a comment.
MARCELLA H
Rating:
5.0
It was the best Uhaul experience I have ever experienced! Clean, organized store, friendly helpful staff, and a super easy check in/out made it very quick and easy. No complaints at all!
TERESA K
Rating:
5.0
Customer did not leave a comment.
LESLIE C
Rating:
5.0
Friendly professional service
DAVID V
Rating:
5.0
Customer did not leave a comment.
GRANT H
Rating:
5.0
The staff was very nice but U-Haul rates are absolutely ridiculous!!
SAVANNA Y
Rating:
5.0
Customer did not leave a comment.
JAMES P
Rating:
5.0
Very nice people
Scott G
Rating:
5.0
Quick drop off as always.
DAVID B
Rating:
5.0
Customer did not leave a comment.
STEVEN D
Rating:
5.0
Customer did not leave a comment.
Jerrod B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTHONY E
Rating:
5.0
Customer did not leave a comment.
GERALD S
Rating:
5.0
Customer did not leave a comment.
Kenneth p
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
KIMBERLY S
Rating:
5.0
Customer did not leave a comment.
SHELLEY S
Rating:
5.0
Customer did not leave a comment.
DOUGLAS C
Rating:
5.0
Staff was incredibly helpful when we rented the storage unit. Any questions or requests was met with a smile and the requested I formation. I am totally impressed!
Kathryn K
|
Overall Experience
Rating:
5.0
The cargo van was perfect for my needs
ROBBIE S
Rating:
3.0
Customer did not leave a comment.
Jordan U
Rating:
5.0
Customer did not leave a comment.
CHELSEA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HENRY S
Rating:
5.0
Great customer service! Highly recommend this location.
BO D
Rating:
5.0
Excellent managed facility.
APRIL C
Rating:
5.0
Customer did not leave a comment.
Brandi H
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
KEITH K
Rating:
4.0
Customer did not leave a comment.
AUSTIN M
Rating:
5.0
Would be nice to have a clean windshield
CARL F
Rating:
5.0
Customer did not leave a comment.
JOSEPH S
Rating:
5.0
Customer did not leave a comment.
Jose R
Rating:
4.0
Customer did not leave a comment.
Priscilla J
Rating:
5.0
The two gentlemen working on Friday evening were helpful and courteous. But what was remarkable was the event just prior to my turn at the counter. The customer ahead of me was rude and threatened them because of something out of their control. They handled a very tense situation calmly and professionally. I wish I could recall their names; they deserve recognition.
KEVIN H
Rating:
5.0
Customer did not leave a comment.
JEFFREY A
Rating:
5.0
Excellent experience from start to finish!
Morgan R
Rating:
5.0
Customer did not leave a comment.
MABETH P
Rating:
5.0
Customer did not leave a comment.
NATHAN M
Rating:
5.0
Customer did not leave a comment.
MARCUS K
|
Overall Experience
Rating:
5.0
Great people to work with
ralph d
Rating:
5.0
I’m sorry I can’t remember who helped us but he was amazing ! Very helpful and professional. The process was so easy and fast.
Curtis B
Rating:
5.0
Customer did not leave a comment.
MATTHEW R
Rating:
5.0
Customer did not leave a comment.
MOLLY B
Rating:
5.0
Nothing to do with location - having to do with the truck that I rented. There were no places to hook anything to except for the boards that run horizontally along the walls, which make it very difficult to hook up ties.
Neil F
Rating:
5.0
Renting from U-Haul is hard when you’re a senior citizen. If you don’t have their app, you can’t even turn your truck in. I suppose it’s great for youngsters.
Richard M
Rating:
5.0
Customer did not leave a comment.
ERIC M
Rating:
5.0
Excellent, Totally satisfied. Robbie is the best.
David V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
4.0
Customer did not leave a comment.
Garry K
Rating:
5.0
Exelent service and fast
alfredo l
Rating:
3.0
Customer did not leave a comment.
DANIEL H
Rating:
5.0
Customer did not leave a comment.
CONNIE C
Rating:
5.0
Nothing 🩷 Everyone was kind, helpful amd informative. Professional all way from a to z. Superb customer servixe from every person who helped me. Repeat customer for this reason.
TONYA D
Rating:
5.0
Nothing, it was perfect!
Brian W
Rating:
5.0
Customer did not leave a comment.
Samantha L
Rating:
5.0
I was very pleased with my rental and the staff were well trained and courteous. I will definitely use U haul again.
PAUL G
Rating:
5.0
Customer did not leave a comment.
EVAN M
Rating:
5.0
Customer did not leave a comment.
SAMUEL D
Rating:
5.0
This is a very nice place
Heidi C
|
First Impressions
Rating:
5.0
A pleasure doing business with Robbie. Thank you.
David V
|
First Impressions
Rating:
5.0
Truck was a little bit older back door had a big rusted piece of metal hanging almost ripped my furniture pulling it out. Truck was borderline of needing retired, but overall customer service was really good.
PHILIP W
Rating:
4.0
Customer did not leave a comment.
Cara V
Rating:
1.0
I purchase moving blankets, but never used them. One of my friends that helped me moved had a bunch. So I used those instead. I returned the blankets unopened, but couldn't get a refund. I didn't particularly like that. The gentleman who met me at the vehicle was very nice and tried to get me a refund, but I'm assuming the manager didn't approve it.
ANTHONY S
Rating:
5.0
I appreciate the help with the staff after hours.
MIGUEL R
|
First Impressions
Rating:
5.0
So clean, and a lot of amenities to make things so much easier to use the storage unit. Safe and secure feeling the whole time, and the staff is helpful and friendly.
Ashley P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JANICE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JULIE J
Rating:
5.0
Customer did not leave a comment.
JAMES W
Rating:
5.0
Customer did not leave a comment.
MARRYA D
Rating:
4.0
Nothing to improve. Great people and very nice facility!!
Douglas M
Rating:
1.0
Shitty truck drives shitty super rough and interior was old and disgusting. That being said staff was wonderful, polite and a genuine pleasure to work with. Truck was shit….and why no cruise control? That’s a standard feature on modern vehicles!!!!!
SETH M
Rating:
5.0
Customer did not leave a comment.
Edward L
Rating:
5.0
Customer did not leave a comment.
RICHARD S
Rating:
5.0
Customer did not leave a comment.
ARNALDO I
Rating:
5.0
Customer did not leave a comment.
Joshua S
Rating:
5.0
Nothing
MICHAEL W
Rating:
5.0
U-haul made my moving experience so much easier. Thank you so much!!!
AARON Z
Rating:
5.0
Customer did not leave a comment.
TODD P
Rating:
5.0
The assistant manager was more than helpful! I was truly impressed! He gave me a tour of the facilities.
Kathryn K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LARRY W
Rating:
5.0
Customer did not leave a comment.
Janice F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARCUS K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leigh C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Alaura W
|
Online Move In
Rating:
1.0
Issues with trying to rent a trailer, and store not happy that I went to corporate. Store also said that I’m no longer welcome to rent from them. New girl hangs up before getting a chance to speak. New uhaul location sucks.
TAYLOR M
Rating:
5.0
Customer did not leave a comment.
April E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RANDY I
Rating:
5.0
Customer did not leave a comment.
RICHARD S
Rating:
5.0
Customer did not leave a comment.
Brian C
|
First Impressions
Rating:
5.0
Fast and no hidden fees!!!
PATRICK S
Rating:
5.0
Great customer service, the personnel who help me were courteous and knowledgeable, truly professionals.
RAUL H
Rating:
5.0
Nothing
KATHRYN R
Rating:
5.0
Customer did not leave a comment.
RONALD S
Rating:
5.0
Customer did not leave a comment.
RONALD N
Rating:
5.0
Customer did not leave a comment.
LISA B
Rating:
5.0
Customer did not leave a comment.
Angala E
|
First Impressions
Rating:
5.0
Staff is awesome and give the manager Robbie a raise!
Kim P
|
Overall Experience
Rating:
5.0
Really nice building. We’ve used storage units at different times over the years, but the Zanesville U-Haul facility, is hands down, the nicest. The building is clean and secure. They provide wheeled carts for moving everything to your unit. The gentleman at the front desk, was so friendly and helpful. We would highly recommend this u-haul storage to others.
John F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zahia H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aaron E
|
First Impressions
Rating:
5.0
My truck rental was the biggest problem! Very unsafe. I’m not sure how you all check the trucks after a rental but I tell you someone did not check the truck I had! I’m very thankful it held up for 450 miles.
Maybe the day early that I turned it it you can use the rental money to make it safe for the renter. Very disappointed!
Larry H
|
First Impressions
Rating:
5.0
Price was a bit high, but very convenient and clean
Timothy J
|
First Impressions
Rating:
4.0
Only other issues was the internet being down
AMY G
|
First Impressions
Rating:
4.0
Exceptional staff clean facility Well worked the money.I would recommend uhaul self storage To anyone including my family and friends