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RICHARD MCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Altoona
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were helpful and knowledgeable. My only complaint is the motorcycle ramp was too short. I had to use wood planks in order to get my bike onto trailer.
Matthew HEasy pickup, clean, well Organized
SAMANTHA Bgood experience.
DANIEL MBruce was great. My 2012 Toyota had a rusted wire harness plug, and he was able to clean it so the trailer plug would work. Fantastic, no charge.
JOHN MIt is complete bullshit that the equipment is not full of gas at pickup.
TROY RThe front corner of the enclosed trailer had something on it spilled it was redish in color almost looked like blood on the floor and wall. If pickup wasn't so close to closing time we would have returned it immediately. We love this location and understand these things can be overlooked.
BRYAN GEveryone was very nice helpful answered all my questions great to work with.
CHARLES SIt would be nice to have a working phone number for Altoona instead of getting dumped to the generic call center, which won't answer the phone either.
ASHLEY SAll staff was so helpful & felt like family
JAY BVery friendly, professional and eager to help out. I tried to rent a “Toy Hauler” that was listed on the website but when I called the Altoona office about it, I was told the weren’t available and not even manufactured yet ? I made arrangements with the customer I was hauling and had to go back to them to give them the corrected info. It was very frustrating as the customer was the one that told me about it ?!!?
JOHN HVery helpful and knowledgeable and real friendly to deal with, am going to use U-Haul again in a couple months
JIMMY MHave more pickup trucks available. This location has only one truck. Needed to check back several times for availability. Otherwise, great experience.
GREGORY DThey were great! Quick, helpful, kind, and all around professional
ABIGAIL CVery good rental experience! Truck was there when scheduled, clean and operable. Competent employees had me on my way.
JOSEPH BPersonnel was extremely helpful as this was my first time renting/returning a truck.
LOWELL Jeveryone were very nice !
JIMMY ZUhaul always has been my choice rental center for the service and equipment they offer.
Brian BI don't really know maybe uniforms
ALAN PThank you
JOHN BVery helpful staff and great location.
SONJA MDrop off was seamless. We pulled up and uhaul staff unhooked the trailer in a matter of minutes and we were on our way. Very welcome after a long day of moving.
Dawn PNothing! Everything was great.
STEFANIE LExcellent service and easy process
BRADLEY GVery helpful !
Charles BEverything went very well. From the ordering the truck, the cleanliness of the equipment, and the signing out during the return, everything was flawless!
JAMES KDropped my trailer off the very same day we picked it up. The man working in the lot unhooked the trailer and said we could just leave. He didn’t send us inside to notify of the drop off or take any information. He just said to leave. Low and behold a few days later I get a call from I haul that my trailer drop off was late. I explained what happened when I dropped it off the same day as pick up. She called me back, said she found the trailer and everything was ok. Overall experience turned out to be ok but the guy in the lot needs a little extra something to address drop offs Also, your yes/no buttons above aren’t appropriate for situational discrepancies
Melissa LThe truck had a heavy smell of cigarette smoke. I am sensitive to smells like that and it affected my allergies. We only had the truck for a few short hours so we made do. We have rented several trucks recently and I can say this was the first time I experienced it.
JULIE SThank You
MARY IGreat service
David mThere were delays due to computer system glitches.
GARY MThe only thing I can think of is to have signage as to where to park when returning a truck.
MICHAEL WJust check the truck over the transmission was a little clunky other then the engine and truck worked grate the return the truck is a little difficult if you don't know what u are doing. I will always rent from u haul
JONATHAN HGreat experience, got the trailer and vehicle all ready for the trip. Great prices and the trailer pulled like a dream
PHILIP MIt was a very easy process, truck was clean and mileage is great. Definitely will be using for my moves in the future!
AUTUMN AThe only issue I had was that we had to get our truck jumped twice due to battery dead.
Jennifer GNothing bad to say about this location, drop off went smoothly.
Ann DI felt everything was excellent. Great customer service.
ERIC CCourteous, thorough personnel. Easy turnaround. Will use them again
TIMOTHY HThe drivers side door is very hard to close. There is definitely something wrong with the steering. When driving you can feel it in the wheel.
KATIE JAssociates were very courteous and prompt with picking up and dropping of truck rental. Another good experience at this UHaul center!
JOSEPH BQuick and easy access. Friendly staff.
RICKY HWhen i came to return my U-Haul i didn’t realize i had 7 min until they opened. Before i could check the time a woman came out and literally yanked the keys from my hand and said we aren’t open until 9. Me waiting was fine because i knew I’d have to pay extra for the miles we went over but i told the lady she didn’t need to rip the keys from my hand. She proceeded to back talk me telling me she had people do that to her all day everyday. In my opinion that was very very poor customer service. I did not get her name but I’m sure if you look up my return transaction you can figure out who it was. If she can’t deal with customers in a polite and respectful manner then she shouldn’t be working in customer service. A little kindness goes a long way.
STEPHANIE S