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DARREN ECustomer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
An over all excellent experience. I was very please with the employees and the equipment.
RANDY CDont charge 11 gallons of gas when i drive 10 miles!!!
Alexandre MDrop off was great, that's the way it suppose to be. Thanks
Samuel TStaff were friendly and helpful.
STACEY RGr
GEORGE WEuiping the truck wirh a governor at 75 miles an hour makes for difficult driving on the interstate in larger metropolitan areas. Truck was on empty when I picked it up but contract and uhaul employee that gave me truck told me it was at 1/8 tank, barely made it to a gas station to fill up. Driver side door had to be slammed to shut so warning light would go off. This caused side mirrors to need adjustment each time passenger door was closed. Overall, a disappointing experience, especially for the price.
Richard PGot call today over 24 hours after I returned the trailer. The employee was telling me that I was supposed to returned the trailer yesterday since 1 pm. That if everything was OK if I want to extend the rent on the trailer. I told her to check the cameras on her store 2 off the employee were present when I drop off the trailer inside there atore
CARLOS RWhen I arrived I asked if I could unload my car from the trailer and leave the trailer there while I went to unload the truck. I was told I could not do that because the truck and trailer were on the same contract. I told the lady what would they do if I unloaded the car and left the trailer there any way and she said I would be responsible for whatever happens to the trailer then she trough the contract back at me. I picked it up at through it back at her like she did to me and told her to hand it to me like a regular person. Then she handed it to me. When I came back at the end of the day I went in to return the truck, the same lady was there and told me she could not help me I had to go to the equipment return area. Being that I am from Ohio and the Uhaul I go to has everything done in the same area I asked her where that was and she just pointed like I was a mind reader. After returning the truck and trailer I asked the person how do I get reimbursed for the trailers flat tire repair that I took care of in Colorado. I was told they could not do anything for me that I should have called roadside assistants. I should have done that. Instead since I was at the top of the Rookies coming out of the Eisenhower tunnel in a rain and hail storm the Mountain rescue towing crew helped me out so I could get down the mountain into Silverthorne. In Silverthorne I went to a tire repair shop and had the tire patched. I asked them for the receipt so I could turn it in to Uhaul. They gave me one and also told me they own the local Uhaul while we were talking because I said I should probably take it to Uhaul and have them repair it but I could not find a local Uhaul dealer. That is when they told me they are also the local owners of the dealership in the town. With all this being said I like the dealer in Ohio, the dealer in Las Vegas is horrible and I would never again do anything to fix a truck. I don't care if I am in the middle of the desert and Uhaul would have to travel 100 miles to fix something I could easily handle myself with the turn of wrench because I know now that Uhaul will screw me over in the end.
ROBERT NGreat customer service
MICHAEL HGreat Customer Service! Highly Recommend! Friendly Staff! Great Location! Clara & Christina were amazing staff! One of my favorite locations! Customer since 2018! Fast,Friendly Service! Meet my expectations and beyond! Courteous and polite! Great Prices! Best Experience!
SONYA WThe employee said there is no connection in my car I have to check on YouTube and I found it.
ROSALBA LThe staff went over and beyond helping be a first time mover..thanks guys🥹
CYNETHA CI got a great service,everything was perfect
CARLOS RService Personnel was Very Attentive and Quick. Return Process was Very Efficient.
SANDY KThey tryed to chatmrged me 37.00 for gas saying it was below the line so I had to go out of my way to go back to fill up the gas! And than they wanted to charge me $87.00 for mileage saying I went over the 1263 mile I was allowed, I also got assured that the 100 miles more was given from Longview to make sure I had enough miles to travel here! I was frustrated and angry I was told to just talk to the manager, worker not helpful at all!
MARGUERITE CHad to record this bs yesterday. I don’t wanna hear about penis’s or how you’re gonna fire someone playing or not as a black woman (lady with glasses) assuming she is the manager since she answered the phone and jokingly threaten to fire someone, you shouldn’t be worried about Hispanics and black men (they were speaking on a customer as he left and one front desk agent said “I aint never been with a Mexican before I only do black men because their penis size” manager replies “they ain’t true” but discussing penis sizes at work while we were in line like what the heck is going on ladies is that what made you forget my dolly? as I waited in line. To the two women one with glasses and the lady next to her made me feel uncomfortable then they still forgot my dolly which by the time I left I assumed U-Haul put my dolly in like I usually seen in the past they verified then still didn’t do it. To the lady with braces helping me you’re rude asf I don’t wanna see you ever eat at the front desk like it’s normal to see or smell like that’s cool to see as a customer.
DALE TSabrina and Clara and the entire team are very knowledgeable and are amazing ! If you need a Uhaul location , I would definitely and highly recommend this location based on the staff and selection and quality of equipment! Regards Ron Erdahl
RONALD EKeep doing what you're doing and make sure that your staff (Lett) is recognized for their works!
STEVEN FExcellent and prompt customer service
Leopoldo SQuick service, friendly staff who kept me up to speed on the process.
DAVID FThe size U-Haul I reserved wasn’t available so I was put into a larger for same price. I understand this may have been out of the control of the employees. This is a large location so a margin of 1 truck not being returned I find very annoying and inconvenient for me. I drive a 26’ 2,000 miles and it caused greater fuel consumption. The next day my vehicle trailer was hooked up. I stayed in town overnight and in the morning the straps had completely fallen off of one of my tires.
DENISE LExcellent Service very nice and professional Staff. Very helpful.. you get a 11 above excellent super customer service . DeAnthony very helpful and explained the contract very well. Thanks Again
JANICE DWas perfect
JOSE RThe lady at the desk this morning was so very kind and helpful. Great personality and very knowledgeable and efficient, even though two of her coworkers had called out. I think her name was Sabina or Stephanie sent in the very unique name and I apologize that I did not remember it but she was a great help and I appreciate her.
SILINDA RHaven’t done a U-Haul in a long time so everything was great. Everybody was friendly.
MICHAEL HCustomer service was great and easy transaction
SANTY LAbsolutely delightful truly wonderful
TONY MI say the equipment was clean and well maintained the only issue I really had is the truck had no gitty up and needed an alignment really bad but over all I had no issues with it
JENNIFER Mgreat service, easy and quick in and out
JOSE GMake sure that gas is in the truck for people that are picking up after hours. Although I appreciate the adjustments on the charge for the gas when I pick the truck up it was on a quarter of a tank I bought it back on a quarter of a tank I reported to the 800 number forever I'm glad I took a picture because I would not have been over it the adjustment. That was the first thing you asked did you take a picture so glad I did. Obviously this has been an issue it would be a very good idea to make sure your trucks are full for people that are picking up at night after hours.
Lanetha SGreat customer service!
LAROSA MI find it silly that you charge a fee if the moving blankets aren’t folded. It struck me as kind of a petty thing to require of a customer But my overall experience was great
ANDREW HNothing
TOMMIE HBetter inspection of equipment. Rented trailer had bald tire that went flat while in the process of loading.
DAVID WGreat lady agent in return Lane
STEVEN TYour employees are rude and uninviting.
MAKENZIE BCustomer service was fantastic!
JAMES WI was very satisfied! Fast and efficient, kind and was able to answer any questions I had. I’m moving and they made it very simple, with the reservations just everything was perfect. Thank you so much!
CYNTHIA JI tried reviewing my bill but could not enlarge it to read rge total even though I was extremely overdue for returning the vehicle. It was a very difficult move considering the heat and moving totally by myself
KRISTI HLook above for both reviews.
RONNIE-SHANE SThe girl Sabrina is SUPER AWESOME!!!
DONALD BDon’t make the customer wait and expect them to test the trailer electrical for you. It is not a customers job to take time to make sure the trailer electrical Is good at drop off. Wasted my time
CURTIS Lall good and professional.
GARY PClara who helped me check in was great!
Mark CQuick and affordable this is my second time using this location for a hitch no issues with my last one
tyler cCompletely excellent customer service. All people who work there deserve a raise, they are exceptionally professional and courteous.
ROBERT VStaff was terrible. No customer service experience at all. An employee tried to send me to another location when I had an online reservation. Made it seem like i was completely wrong when i had made suggestions for him to make the process easier. Had dozens of trucks but said this is a once in a lifetime experience for you to take one of these numerous trucks not on a one way. Will never go to that location again.
SAMPSON HHad to sweep out the trailer but otherwise all good. People were good.
EDWARD IAbsolutely perfect customer service very timely one of the best experiences I've had
WILLIAM FThey did not have the correct mileage as told and I paid extra
MAX SI don’t need furniture pads .
Kieu OStaff was professional and prompt.
Scott BCarlos was fantastic! He handled a good crowd at opening while short-handed in a very friendly and professional manner!
JUAN NDropped off after hours so there were no employees there. Utilized the app
Andrew WYou know you pay for the people to move your stuff & I end up moving it all. The guy didn’t even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaul
Brent S | Overall ExperienceGreat service
Rafael C | Overall ExperienceEmployes we very Professional
sherrie k | Overall Experience. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Thank You
KATHRYN M | Overall ExperienceThe staff was professional, friendly and helpful
DANIEL O | Overall ExperienceOverall great experience
john m | Overall ExperienceThe communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I’ve had to call and find that you guys couldn’t help me because you didn’t know what you need to do
Donald C | Overall ExperienceSabrina the GM and her entire Team are absolutely stellar! Truly exceeded my customer experience considering most of my Uhaul experience comes from South Florida (thats not s compliment).
AARON F | Overall Experience