Ebony D. on 9/29/2016
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This is a wonder location I travel from Summerlin just to rent from this location. They are very nice and they remember there returning customers
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Gale R. on 9/26/2016
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I got a call the morning of the pick up asking when I would pick the truck up. I told them after 12 noon. I went to the location that I had selected because it was a few blocks from where I was moving from. I get to that location and I was told that I was at the wrong place. The man there was very nice and helpful.
I am now delayed trying to find this location which was much further than the original. I get to the Decatur location and there is chaos in the building. It didn't seem like anyone knew what was coming or going. People seemed frazzled. I was going to get a 15' truck because there were no 10' trucks there. I was talking with the person at the counter making sure there was not extra charge for me. Then another service person said that they wanted that 15' truck that I had already paid for and it was being driven around etc. The 2 service people had a discussion in front of me and I said that I wanted the 15' foot since you were going to give it to me anyway. the other person said that I couldn't have it. Very poor customer service. I was there first, I paid for it, and someone who walks in later takes it. I was not happy. then the person who put the tow dolly on forgot to put tone of the ramps up. I didn't notice this until one of the people on the sidewalk looking for work ran me down to tell me. I know there was a lot of noise but, I just thought that because it was empty, it was noisey. I was not happy. I am delayed again.
The truck could have been cleaned out. It smelled of manure. I know they didn't have time to clean it cuz they said that it just came in and I was supposed to get the 15' truck. Not happy. As I go down the road, it makes a lot of noise. So, by the time I get to where I have to load up, the front right is making a loud noise. On the highway going between 50 and 60 mph the loud noise comes back, then it goes away. All the way from NV to AZ.
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Mike J. on 9/23/2016
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Easy process to drop off a trailer, I didn't even get out of the car. Staff was very polite and helpful. Great experience, will use them again.
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Rona H. on 9/22/2016
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Very easy process and helpful staff made my moving quick!
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Lisa N. on 9/22/2016
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We have done many self moves being retired from the military and this was by far the best experience all around. It was quick and everyone was extremely nice.
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MELISSA C. on 9/22/2016
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The people at the location were great. The people who answered the phones when I called were not....they were not at the either of the locations....I am not sure where they were exactly. I got put on hold a couple of times and disconnected a couple of times....not useful
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Dorothy R. on 9/22/2016
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The van had not been washed but inside was clean acceptable
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jacob p. on 9/21/2016
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They should tell the customers about the miles they can drive verbally also
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Max L. on 9/20/2016
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truck ac was not working, local shop would not fix it. was told to go to a pep boys. i did not have the time to do that i had to drive 400 miles.
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Rafael M. on 9/20/2016
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Nothing too bad to say about this uhual, but I was transferred here bc my pickup had no hitch which I needed. In the end the mileage and gas meter was wrong when i got in. I was charged extra for mileage i didnt drive. Somehow they didnt take money away from me there. The crew seemed like they were working hard and they cared.
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Desiree F. on 9/19/2016
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Not much interaction for drop off but they were on top of things and very nice. Got us in and out in record time!
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Park L. on 9/19/2016
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The customer service representative that wrote up my order and the gentleman that I returned the truck to were both great. They gave grade A service. My only complaint, I originally rent my truck at a different location. After I made the reservation, I was called and the time was changed. That was no problem. But they also changed my location and didn't tell me. I wound up driving futher and having to pay more in miles and gas. Had I known my location had been moved I would have checked for something closer to home.
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Jennifer H. on 9/18/2016
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Efficient, professional and courteous customer service experience and a clean, well-organized facility with easy access.
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JEFF H. on 9/17/2016
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Fast and convenient very helpful.
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sam u. on 9/16/2016
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Even though the truck was well used, over 168,000 miles, it performed well.
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Jozsef T. on 9/16/2016
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If you guys mess up the confirmation take responsibility for it.Never rent from you guys.The employees are very much not nice.
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jerry h. on 9/14/2016
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I felt like this was over-priced - but otherwise OK.
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Carlos S. on 9/13/2016
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Staff was working very hard and was very accommodating.
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Edward M. on 9/12/2016
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Very simple process to turn in equipment, we are very impressed with U-Haul and its representatives.
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Troy Jeremy G. on 9/10/2016
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The truck given had a really loose steering wheel. When driving the gears would pop really had. The front lights should be illegal to use when driving at night. Possible the worst experience with uhual I ever had.
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gary b. on 9/9/2016
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We are regular customers. We run a small business and need trailers and vans from time to time. We have been using U-haul, the Decatur location for more than two years. The pick up was ok at best. We requested and open utility trailer, 5x12 without a ramp. Upon going to pickup the trailer it was an enclosed trailer. The pretty quickly changed it and we were on our way. The return was a mess. I pulled up to the return bay. No one acknowledged my presence, though there were quite a few peole there. Mostly with brooms and soda can, playing in the bay. I called the store direct, talked with Steve and noted I had been out front for awhile and there was no service. He said they must be pretty busy. I noted is seemed as if everyone was chasing each other around with brooms and having a lot of fun. He said they were busy and I would have to wait. I waited almost to the point of simply dropping the trailer and driving away. A semi was delivering and had to blare its horn to get into the delivery bay next to drop off. This stirred people and someone came out and asked me what I needed. I was clearly in the designated return line and ready to drop the trailer. I made it in and then things went fairly quick.
I was totally unimpressed with the lack of service, in a service related place. Steve, who-ever pretty much blew me off. Even if he said I will look into it and done nothing would have been better. I told him the workers were grab-assing and people are waiting. I didn't seem to be of interest.
In the future we will be looking for another rental service and options.
GB
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Dino A. on 9/7/2016
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I rented a rug doctor carpet cleaner. The customer service lady told me that i need to return the equipment in 4 hours.
I returned the equipment on time and asked another customer service person, she told me that i can actually have the equipment for 24 hours for what i paid for. Because of this, i was not able to finish my cleaning. The equipment was very dirty, i cleaned the brush and the water holder even before i can start. I was very disappointed at this location.
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robert K. on 9/7/2016
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Great Team Members which aided me in everything I needed. Friendly, courteous and welcoming Members were readily available to assist me in my moving needs. Best service I ever experienced in past years, compared to the Other Moving Services. They can't hold a candle to the service at U-Haul.
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Tyler L. on 9/7/2016
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Everything was great, no complaints.
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CHERI g. on 9/7/2016
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Gotta love quick and efficient service with a smile.
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