Customer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas

14,784 reviews

1900 S Decatur Blvd   Las Vegas, NV 89102
(Decatur and Oakey, Across from the Indoor Swap Meet)

(702) 251-9250

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(702) 251-9250

1900 S Decatur Blvd
Las Vegas, NV 89102
(Decatur and Oakey, Across from the Indoor Swap Meet)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The employee said there is no connection in my car I have to check on YouTube and I found it.

ROSALBA L 
Rating:
5.0

The staff went over and beyond helping be a first time mover..thanks guys🥹

CYNETHA C 
Rating:
4.0

Customer did not leave a comment.

JEFFREY A 
Rating:
5.0

I got a great service,everything was perfect

CARLOS R 
Rating:
5.0

Service Personnel was Very Attentive and Quick. Return Process was Very Efficient.

SANDY K 
Rating:
1.0

They tryed to chatmrged me 37.00 for gas saying it was below the line so I had to go out of my way to go back to fill up the gas! And than they wanted to charge me $87.00 for mileage saying I went over the 1263 mile I was allowed, I also got assured that the 100 miles more was given from Longview to make sure I had enough miles to travel here! I was frustrated and angry I was told to just talk to the manager, worker not helpful at all!

MARGUERITE C 
Rating:
2.0

Had to record this bs yesterday. I don’t wanna hear about penis’s or how you’re gonna fire someone playing or not as a black woman (lady with glasses) assuming she is the manager since she answered the phone and jokingly threaten to fire someone, you shouldn’t be worried about Hispanics and black men (they were speaking on a customer as he left and one front desk agent said “I aint never been with a Mexican before I only do black men because their penis size” manager replies “they ain’t true” but discussing penis sizes at work while we were in line like what the heck is going on ladies is that what made you forget my dolly? as I waited in line. To the two women one with glasses and the lady next to her made me feel uncomfortable then they still forgot my dolly which by the time I left I assumed U-Haul put my dolly in like I usually seen in the past they verified then still didn’t do it. To the lady with braces helping me you’re rude asf I don’t wanna see you ever eat at the front desk like it’s normal to see or smell like that’s cool to see as a customer.

DALE T 
Rating:
5.0

Sabrina and Clara and the entire team are very knowledgeable and are amazing ! If you need a Uhaul location , I would definitely and highly recommend this location based on the staff and selection and quality of equipment! Regards Ron Erdahl

RONALD E 
Rating:
5.0

Keep doing what you're doing and make sure that your staff (Lett) is recognized for their works!

STEVEN F 
Rating:
5.0

Customer did not leave a comment.

Tina L 
Rating:
5.0

Excellent and prompt customer service

Leopoldo S 
Rating:
5.0

Quick service, friendly staff who kept me up to speed on the process.

DAVID F 
Rating:
3.0

The size U-Haul I reserved wasn’t available so I was put into a larger for same price. I understand this may have been out of the control of the employees. This is a large location so a margin of 1 truck not being returned I find very annoying and inconvenient for me. I drive a 26’ 2,000 miles and it caused greater fuel consumption. The next day my vehicle trailer was hooked up. I stayed in town overnight and in the morning the straps had completely fallen off of one of my tires.

DENISE L 
Rating:
5.0

Excellent Service very nice and professional Staff. Very helpful.. you get a 11 above excellent super customer service . DeAnthony very helpful and explained the contract very well. Thanks Again

JANICE D 
Rating:
5.0

Customer did not leave a comment.

CHANTE C 
Rating:
5.0

Was perfect

JOSE R 
Rating:
5.0

The lady at the desk this morning was so very kind and helpful. Great personality and very knowledgeable and efficient, even though two of her coworkers had called out. I think her name was Sabina or Stephanie sent in the very unique name and I apologize that I did not remember it but she was a great help and I appreciate her.

SILINDA R 
Rating:
5.0

Customer did not leave a comment.

Lee J 
Rating:
5.0

Customer did not leave a comment.

JUAN S 
Rating:
5.0

Customer did not leave a comment.

Donovan A 
Rating:
5.0

Haven’t done a U-Haul in a long time so everything was great. Everybody was friendly.

MICHAEL H 
Rating:
5.0

Customer service was great and easy transaction

SANTY L 
Rating:
5.0

Absolutely delightful truly wonderful

TONY M 
Rating:
5.0

Customer did not leave a comment.

EPIFANIO E 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D 
Rating:
5.0

Customer did not leave a comment.

ERIC M 
Rating:
5.0

Customer did not leave a comment.

JOAN B 
Rating:
5.0

Customer did not leave a comment.

DANIEL B 
Rating:
5.0

I say the equipment was clean and well maintained the only issue I really had is the truck had no gitty up and needed an alignment really bad but over all I had no issues with it

JENNIFER M 
Rating:
5.0

great service, easy and quick in and out

JOSE G 
Rating:
4.0

Customer did not leave a comment.

PRISCILLA L 
Rating:
2.0

Make sure that gas is in the truck for people that are picking up after hours. Although I appreciate the adjustments on the charge for the gas when I pick the truck up it was on a quarter of a tank I bought it back on a quarter of a tank I reported to the 800 number forever I'm glad I took a picture because I would not have been over it the adjustment. That was the first thing you asked did you take a picture so glad I did. Obviously this has been an issue it would be a very good idea to make sure your trucks are full for people that are picking up at night after hours.

Lanetha S 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Great customer service!

LAROSA M 
Rating:
5.0

I find it silly that you charge a fee if the moving blankets aren’t folded. It struck me as kind of a petty thing to require of a customer But my overall experience was great

ANDREW H 
Rating:
5.0

Customer did not leave a comment.

STEVE W 
Rating:
5.0

Customer did not leave a comment.

JAMES G 
Rating:
5.0

Nothing

TOMMIE H 
Rating:
5.0

Customer did not leave a comment.

RICARDO R 
Rating:
3.0

Better inspection of equipment. Rented trailer had bald tire that went flat while in the process of loading.

DAVID W 
Rating:
5.0

Customer did not leave a comment.

RACHEL W 
Rating:
5.0

Great lady agent in return Lane

STEVEN T 
Rating:
2.0

Your employees are rude and uninviting.

MAKENZIE B 
Rating:
4.0

Customer did not leave a comment.

Sherri H 
Rating:
5.0

Customer service was fantastic!

JAMES W 
Rating:
5.0

Customer did not leave a comment.

KENNETH S 
Rating:
5.0

I was very satisfied! Fast and efficient, kind and was able to answer any questions I had. I’m moving and they made it very simple, with the reservations just everything was perfect. Thank you so much!

CYNTHIA J 
Rating:
1.0

I tried reviewing my bill but could not enlarge it to read rge total even though I was extremely overdue for returning the vehicle. It was a very difficult move considering the heat and moving totally by myself

KRISTI H 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE M 
Rating:
1.0

Look above for both reviews.

RONNIE-SHANE S 
Rating:
5.0

Customer did not leave a comment.

MARIVEL B 
Rating:
5.0

The girl Sabrina is SUPER AWESOME!!!

DONALD B 
Rating:
5.0

Customer did not leave a comment.

OMAR A 
Rating:
5.0

Customer did not leave a comment.

Mary W 
Rating:
5.0

Customer did not leave a comment.

Naomi W 
Rating:
5.0

Customer did not leave a comment.

MARTIN T 
Rating:
1.0

Don’t make the customer wait and expect them to test the trailer electrical for you. It is not a customers job to take time to make sure the trailer electrical Is good at drop off. Wasted my time

CURTIS L 
Rating:
5.0

Customer did not leave a comment.

KRYSTI L 
Rating:
5.0

Customer did not leave a comment.

DONNA L 
Rating:
5.0

Customer did not leave a comment.

ROSE V 
Rating:
5.0

all good and professional.

GARY P 
Rating:
5.0

Customer did not leave a comment.

Carolina A 
Rating:
5.0

Clara who helped me check in was great!

Mark C 
Rating:
5.0

Quick and affordable this is my second time using this location for a hitch no issues with my last one

tyler c 
Rating:
5.0

Customer did not leave a comment.

Dante M 
Rating:
5.0

Completely excellent customer service. All people who work there deserve a raise, they are exceptionally professional and courteous.

ROBERT V 
Rating:
5.0

Customer did not leave a comment.

Teche B 
Rating:
5.0

Customer did not leave a comment.

ALBERTASUZANNE W 
Rating:
1.0

Staff was terrible. No customer service experience at all. An employee tried to send me to another location when I had an online reservation. Made it seem like i was completely wrong when i had made suggestions for him to make the process easier. Had dozens of trucks but said this is a once in a lifetime experience for you to take one of these numerous trucks not on a one way. Will never go to that location again.

SAMPSON H 
Rating:
5.0

Customer did not leave a comment.

CARLOS C 
Rating:
3.0

Had to sweep out the trailer but otherwise all good. People were good.

EDWARD I 
Rating:
5.0

Absolutely perfect customer service very timely one of the best experiences I've had

WILLIAM F 
Rating:
1.0

They did not have the correct mileage as told and I paid extra

MAX S 
Rating:
5.0

I don’t need furniture pads .

Kieu O 
Rating:
5.0

Customer did not leave a comment.

CHARLES P 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D 
Rating:
5.0

Customer did not leave a comment.

STEVEN S 
Rating:
5.0

Staff was professional and prompt.

Scott B 
Rating:
5.0

Carlos was fantastic! He handled a good crowd at opening while short-handed in a very friendly and professional manner!

JUAN N 
Rating:
4.0

Dropped off after hours so there were no employees there. Utilized the app

Andrew W 
Rating:
5.0

Customer did not leave a comment.

LINDA A 
Rating:
4.0

Great customer service from everyone at the location. Adjustments was made mileage was incorrect. Approvements: The representatives should do the walk of vehicles and equipments take pictures videos sometimes customers have issues with their phones or app. It's more time consuming and stressful for the customers.

SHANTEE H 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B 
Rating:
5.0

Nothing. Pull in and walk out 5 minutes later. It just doesn't get any easier than that!

MICHAEL S 
Rating:
5.0

The U-Haul website is extremely hard to navigate in returning a trailer after hours. After attempting to navigate the website for several minutes to return the cargo trailer I gave up and called the customer service # for U-Haul. The representative was able to help me with the process of returning the cargo trailer.

GINO S 
Rating:
5.0

Customer did not leave a comment.

AMIR G 
Rating:
5.0

The staff was wonderful and very knowledgeable

CARMELA C 
Rating:
5.0

Buen trabajo y rapido

ANIBAL C 
Rating:
5.0

It was a little tricky pulling into the return equipment stall, but Edwin was very helpful. He quickly understood we needed help and drove the 26’ truck pulling the car trailer in for us and helped remove the car trailer. They were all very patient and helpful.

LOUIS A 
Rating:
5.0

Customer did not leave a comment.

SCOTT C 
Rating:
1.0

Customer did not leave a comment.

SUZETTA C 
Rating:
5.0

Very professional employees - It was quick and easy didn't even have to get out of my truck. They checked the equipment and gave me a receipt for my returning the trailer. They worked together like a well-oiled machine they knew what they were doing and did a marvelous job !!

CLYDE L 
Rating:
5.0

Customer did not leave a comment.

JESUS G 
Rating:
5.0

Carlos is an excellent service representative. Appreciate his professionalism. Excellent.

Stewart R 
Rating:
5.0

All was perfect es always

Felix M 
Rating:
5.0

Customer did not leave a comment.

RONALD C 
Rating:
3.0

Worker was stuffing his face and talking to me, had to go get workers to help get trailer out from behind stack of trailers, probe on plug in fell off, rental was insanely expensive

JINNY D 
Rating:
5.0

Thank you for the friendly service! The trailer was great.

STACEY R 
Rating:
5.0

Customer did not leave a comment.

FRAYMA O 
Rating:
2.0

You know you pay for the people to move your stuff & I end up moving it all. The guy didn’t even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaul

Brent S  |  Overall Experience 
Rating:
5.0

Great service

Rafael C  |  Overall Experience 
Rating:
5.0

Employes we very Professional

sherrie k  |  Overall Experience 
Rating:
5.0

. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Thank You

KATHRYN M  |  Overall Experience 
Rating:
5.0

The staff was professional, friendly and helpful

DANIEL O  |  Overall Experience 
Rating:
4.0

Overall great experience

john m  |  Overall Experience 
Rating:
1.0

The communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I’ve had to call and find that you guys couldn’t help me because you didn’t know what you need to do

Donald C  |  Overall Experience 
Rating:
4.0

Sabrina the GM and her entire Team are absolutely stellar! Truly exceeded my customer experience considering most of my Uhaul experience comes from South Florida (thats not s compliment).

AARON F  |  Overall Experience 
No reviews have been submitted for this location.
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