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RONALD CCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worker was stuffing his face and talking to me, had to go get workers to help get trailer out from behind stack of trailers, probe on plug in fell off, rental was insanely expensive
JINNY DThank you for the friendly service! The trailer was great.
STACEY RSuper easy and fast to return; however, they wanted to charged the credit card for crack windshield from rock even though we bought the insurance. I had to pull up my receipt from when I rented the Uhual to show them. Should that be across the board? Not friendly about it neither…
Gregory DUpdated lighting in the uhaul would be nice , the original lights were very bad
Armando EAnswer the phone and return messages.
BRETT HI’ve been using this location for years and the staff is always amazing and friendly. Couldn’t have asked for better customer service!!!! They are all awesome and deserve raises. Thanks again!
JAMICA PEveryone was really nice and helpful
Bernadette AEverything was easy and we had a great experience.
CHERYL AOverall, the service was excellent however, as a female, I did not feel comfortable, putting my own car on the auto transport and securing it. The associate provided instructions however I utilized help that was in front of the store.
ROBBIE MHad a flat tire on the first day and the adjacent tire had a bulge.
Christopher SPersonnel was great. Speedy, honest, and efficient. However if UHAUL is going to charge $80.00 to have auto transport guidance without prior notice. Understand that is illegal and customers have a right to know ALL the FEES BEFOREHAND. I'M VERY DISAPPOINTED IN UHAUL AS A COMPANY. WHILE I'LL RECOMMEND THE EMPLOYEES AT THE LOCATION. TRUST THAT I WON'T RECOMMEND THE COMPANY.
QUEENIE LGood
ANGEL GSee above
THOMAS PVery clean in organized facility. The workers were very friendly and efficient very comfortable to talk to.
Donald MAlways liked this location very helpful friendly knowledgeable people work there.
LYNNELL MThis store is amazing. Everyone here was great from the moment I walked in. Sabrina especially made this experience perfect, she was helpful from start to end. Answered all my questions and concerns and did everything quickly and efficiently. All the staff were friendly and helpful. If I ever need anything again I’ll make sure that I’m coming to this location specifically!!!! Thank you for making a stressful moving experience a breeze!!
TASNEEM MCarlos was the person that helped me , he was very thorough & helpful . Made the process easy & painless.
JOSEPH DTruly I don’t know anything about the location or staff. I texted on road assistance to let them know where the truck was parked. The truck was towed but didn’t get to interact with anyone as it was picked while I was not in the area. I entered everything good because it would be unfair otherwise.
Luis VRefused to reimburse me for the outside locksmith I had to get because their app was broken
Kaylie HYou guys accused me of not returning you trailer on time when I returned in on monday4-14-25 at bogey in Oroville but you work didn’t check it in on time she claimed she for got about it I will never rent a thing from you again and you charged me an extra 20 dollars for being late and it was dropped off on time
MIKEAL SI've had tow hitches installed on two different luxury SUV's, and wouldn't hesitate to recommend this team to anyone. Good, friendly crew and experienced technicians.
Tom WExcellent Service
Terry LI don’t understand why the employees here are so rude! Like they literally hate their jobs.
CARLOS GFirst time renting from this location. They had what we needed and all the employees were helpful and so willing to get us set up with the rental and on our way. I would recommend this location, it is clean, organized and has a huge inventory of moving supplies. The staff is welcoming and eager to assist.
KURT CTruck rental and U-Box unload was smooth. Location was clean and staff was very knowledgeable.
PAUL MYou have to park your car on the street when you leave it.
Richard SVery efficient
JONATHAN CThank you! The trailer was great!
STACEY RThe lady behind the counter needs serious training in Customer service. I didn't say anything back to her because I had more things to do and didn't want to add stress to my routine. Anything I may say will not change the situation. Believe, she needs to work in the back, not helping any customer, if her coworkers accept or stay away from customers 100%.
Maximiliano FMy experience was good and Lynn was very helpful and great customer service
TONYA Tthe ladies were horrible. attitudes everywhere. tried charging me for insurance when they never said it was mandatory when i first rented. horrible experience
Desirey MVery knowledgeable and helpful staff.
LAURENT HThere should be signs where to go. I went inside, & was told to drop off truck at the garage. But i entered the opposite side,. and not in front of the garage. Have signs and directions where to go. And be pleasant about it.
LORENZO LMy only critique is that since there were only 2 people helping clients the truck pick up process was very rushed. There were men lined up outside, in the parking lot, asking repeatedly if I needed moving help and one even came up to me (walking quite fast) to hand me an index card with his hand written information. I just wanted to focus on taking the pictures of the U-haul (like the app prompted me to) and look everything over, get familiar with the cabin etc. But these people were making me nervous and the lady that helped me was rushing back to the front desk, so I was alone with these men. I also didn't know if someone would steal the truck while I'm getting things ready so I just had to leave. And this all happened in the U-haul parking lot. I would have liked them to not be allowed on the premises or an employee stay with the truck while I take the pictures. Anyway, all was fine, but I was a bit frazzled.
MONICA DEveryone was extremely helpful, friendly, approachable, welcoming, and knowledgeable! Clare was very thorough with the entire rental agreement and her delivery was incredibly warm. The entire team helped alleviate a lot of the stress and uncertainty from my move by providing an outstanding customer experience. Could not be happier with the staff! When receiving my rented van, the app did not indicate any check in procedures and I was flustered with running late so I missed the texted check in link. Also, when returning, the app defaults to an outside of business hours return rather than prompting to go to the equipment return garage. My photos and mileage entries were helpful and sped up the receiving team’s process, but we were both a little confused until we got clarification from a front desk employee. A pop up letting them know I did the return could’ve helped instead of skipping through the process on their handhelds. They explained the process and I would’ve thought it was a system glitch, too. The app still made an easier time for all of us! Just needs some small tweaks and prompts on the customer and staff side to have clear, congruent information at both ends.
ALLEN GUsually have what you need
MANUEL DWent out of their way to get me a pickup
DAWN RIncredibly good service
KYLE SThis location is the greatest because of Sabrina. She goes beyond for her customers. She makes our lives easy at our non-profit. We travel pass several other locations just to bring our business to her location on Oakey & Decatur
EBONY DFantastic crew from start to finish
DANIEL DI’ve been to this location multiple times and didn’t have the best experience. I felt like the night service (minus the larger gentleman) (he was great.) But the other staff was very dismissive. But today the younger , African American with dreads completely changed my opinion on this location . Amazing service, and very informational. A+++ service and definitely will be recommending this location for services .
WILLIE DExcellent experience. Was easy to make a reservation, pick up and drop off the car hauler, Kimberly was a pleasure to deal with and runs a great operation.
DONALD PReturned truck that has been swept up and would like 25.00 refunded back to us.
CHRISTINE KTruck was swept but representative never mentioned anout getting $25.00 back but we read that when truck is swept out we will get money back. Please advise once the credit has been applied.
christine kThanks!!!
ALEJANDRO DCARLOS IS AMAZING. HE HELPED ME WITH MY UHAUL ISSUE.HE WAS VERY PATIENT WITH ME AN TOOK ON MY PROBLEM LIKE HIS OWN. HE HAS GREAT COMMUNICATION SKILLS AND A VERY SMOOTH WELCOMING VOICE TONE THAT HELPED ME RELAX. IM COMING BACK TO DO BUSINESS BECAUSE OF HIM. I THANK EVERYONE WHO ALSO HELPED BUT CARLOS WON ME OVER ONE HUNDRED PERCENT!!!
RAQUEL HVery helpful, quick in and out
LESLIE MBegin by telling them the truth if it's a flat rate tell them it's a flat rate if it's an hourly rate tell him it's an hourly rate but I did not extend to spend $135 for less Than 3 hours worth of use of truck I'm very disappointed I'm not sure if I went from U-Haul ever again
Marion WIt was a nuisance having random people constantly asking for a job like helping me move. They were on the sidewalk but it was unsettling and annoying. Wouldn’t recommend this location and upset that I requested a location in NW Las Vegas and had to go to this place. If I’m paying for your product move it to the location I requested.
Benjamin BCarlos went above and beyond to help me out! i will definitely be coming back here.
Emily SVery good helpful employees all around.
WILLIAM SCustomer service was excellent the store front was clean and smelled good.
SONYA NYou know you pay for the people to move your stuff & I end up moving it all. The guy didn’t even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaul
Brent S | Overall ExperienceGreat service
Rafael C | Overall ExperienceEmployes we very Professional
sherrie k | Overall Experience. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Thank You
KATHRYN M | Overall ExperienceThe staff was professional, friendly and helpful
DANIEL O | Overall ExperienceOverall great experience
john m | Overall ExperienceThe communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I’ve had to call and find that you guys couldn’t help me because you didn’t know what you need to do
Donald C | Overall ExperienceSabrina the GM and her entire Team are absolutely stellar! Truly exceeded my customer experience considering most of my Uhaul experience comes from South Florida (thats not s compliment).
AARON F | Overall Experience