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WILLIAM JCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Newport News
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean, well-organized store and friendly staff who had the truck ready to go at the appointed time. I would definitely recommend and use this site again!
CHRISTOPHER DGreat customer service.. Thank you!
CARLOS DPlease share your process with other Uhaul vendors - Ace Hardware in Williamsburg for example.. unfortunate have to drive to next town over to get service.. Thank You for always being prepared..
JASON AThe lady that answered the phone when I called was a miracle for this location. I thanked her because normally I had to call another location to find out what this location had on hand.
CLARK WThe alignment was off and a little hard to steer so maybe better maintenance checks.
MONICA LWarren installed my wiring harness when the Honda dealer could not. He came out and showed me how it worked, was a friendly guy. A real pro.
mike bSame
NORMAN LI received a trailer with a leaking tire and a substandard wiring harness. The tire had to be refilled every two hours and the harness failed and left me without trailer lights. The harness broke off in my trucks receptacle. I will have to have the ford dealership repair it. Your team failed to pay for this repair which was their fault.
CHRISTOPHER DEverything went smooth
SCOTT Moutstanding
RICKEY LGreat drop off experience. No hassle, in and out very quickly.
DONALD WI don't remember the you ladies name but she was a God send. Giver her a raise
GREGORY WI have no suggestions for improvements my experience was good.
ELIJAH JConnor was excellent
Josh CI want to congratulate to U-haul for hiring and training great employees. Specially Ms. Mary, she is really a customer oriented person. Also thanks to your backup system, Mary could helped me to lease a trailer without any delay. Thank you U-Haul to keep on bringing affordable and safe moving solutions in America. Your company really help to make America great again!
Ricardo REverything is pretty nice looking and works very well so far.
ANDRE HGeneric uhaul location.
CONNER EWhen I pulled up, the employee was sitting in a white Mercedes, talking to someone else. I didn’t realize he was the employee because he looked right at me and didn’t even move. I waited a few minutes and then got out and went inside. Nobody was in the place. I came back outside and sat in the truck again, and after he finished his conversation and the other person in the car he was talking to pulled away, he made his way over. He unhitched the trailer and said I was good to go. I asked if he was going to inspect the interior to ensure it was clean, so he did. Another overall average U-Haul experience. Lot looked clean and fairly well organized. I still don’t understand why I had to drive two towns over from where I lived to drop off the U-Haul trailer, when there are two U-Haul facilities in the place I live. But they weren’t options when I booked the trailer.
Glenn DNice associates, no issues.
Robert VThe U-haul truck had a bad battery and almost did not start a few times. The truck was really clean and everyone was really nice.
Joshua CEverything good.. thanks so much
NOEL PI made a reservation in Williamsburg and it was confirmed. Then 30 minutes later it said I had to pick up in Newport News which made me drive 50 miles out of my way. I rent car haulers and trucks regularly.
SCOTT MNothing from my perspective.
YANCE CNothing everything went smoothly
Renn WMary Jay was so helpful and made my process fast and easy highly recommend
MARIAH NVery polite employee even with the busy weekend on the 1st of the month. She was great!!
KATHLEEN PVery smooth process. Helpful staff.
JERALD PAfter the dumpster fire your BOX was when I moved to LA 2 years ago, this rental went fine, but you’ll never make up for the nightmare you caused back then.
DAVID AUnderstaffed in the morning on the first of the month. Leadership, please help your team by properly staffing your locations at the very least. The lady who was by herself did a great job handling multiple customers at a time to get the line moving but she should not have to do that. Do better leadership team.
DARIN WNone thing
STEPHANIE SVery friendly service and prompt installation. I would recommend this location.
Brian FThe man who checked us out was extremely rude. We were just having general family conversation while waiting but he was too busy sitting down and resting he didn't see us. He proceeds to say can come over where when you're done talking... we then get to him, I tell him I'm there for pick up, give him what he needs and as we're waiting we begin to discuss the move. A good while goes by and I look at him... he's not doing anything. I made eye contact with him and he says oh I was waiting for you all to finish talking. What should have been a 5 minute process turned into a 15 minute senerio because duck dynasty wants to be funny. He needs to go.
Alyssa SWe came during non-working hours and used the app for pick up. We ordered an appliance dolly and a furniture dolly and they were not in the truck and we were billed anyway. It took us way longer without the extra equipment. Not professional at all.
Felix VJust to make sure that personal cars don't get blocked in where customers parked there cars around the building. After closing the store. Because myself and another customer got blocked in when someone else returned a box truck. I had to call customer service to get out of the parking lot.
ROBERT OThe truck was so run down and dirty. The staff picking the truck up rude. Bringing the truck back was the worst experience I've ever had. The "general manager" was rude and unhelpful. Took me 45 min to return a truck while waiting where they told me to wait and she never wanted to even let me know it would take a bit to get to me. So I returned the truck online followed the prompts, it told me to park the truck and take a photo then drop off the key. I did just that she refused to take the key and told me to get the truck again. Where then I had to proceed to wait even longer. As a company do not offer online returns if you are not going to offer online returns. What a mess. Oh and lastly the manager claimed it took so long to get to me because she didn't see a big 15 foot truck in the front of her store......... Um maybe don't block your windows because you would have to be really trying hard not to see that big truck sitting out front, how ridiculous.
MICHAELCAMERON WSmooth rental process. Nice and pleasant staff.
TONYA WN/A
Shaniqua JThe Attendant Conner AND the lady who is in charge are exceptionally courteous and expedited my drop off without any issues. Highly recommend 👌
JOHN HMary was Amazing
KEISHA DAll associates were amazing. Will only go to this location
JASMINE CThe staff were very nice and friendly. They gave advice on how to do certain things that made my move a lot easier.
TYSHEE GQuick drop off
Michael RAll was good went into my trip 250 miles. Had problem with the trailer lighting. Got on U-Haul app they come to my GPS location fixed it and I was back on the road. Very good experience with U-Haul.
KELVIN GWish I had gotten the 2 employees names so I could have you give them an attaboy. They were prompt and courteous.
Richard PFriendly, professional service. The rental process was easy and the equipment was exceptional. It made our day a very pleasant experience. Thank you!!
Gail MVery friendly and understanding! Warren was the best!!!!
Edith HAgent was very professional. She handled many many customers all by herself. Give her a promotion and pay raise.
LARRY DLove that u guys are fast and always got availability
aisha rWarren is the BEST! This is the second hitch he installed for us and it was perfect. Getting ready to bring in car number 3 for hitch and wiring. Went to another UHaul and was dissatisfied. I will only go to this location and Warren from now on.
Catherine LPrevious manager stole out of my unit I would not recommend this place and I am done doing business with U-Haul for life
MARK W | Overall ExperienceClose this location and fire the 1 girl and the male manager f the both of u
MARK W | First ImpressionsUhaul excellent with their service and convenient to me because I needed a truck to move my stuff into storage and they even had storage unit as well. So I didn't had to look for any storage at all just a one stop service.
Easther T | First Impressions