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NELSON FCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Newport News
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Initial contact with customer to be more welcoming. I had to speak and state why I was there first.
ORA R900+ rating
KATIE JQuickest U-Haul Center I have been to.
RYAN HCustomer service was good.
Timothy CNothing, operating at a high level and pointed out and educated me on a tow hitch issue for my vehicle. Safety is a top priority at this location.
CARL MFound several screws and nails in the pickup and return area. Could use a sweep job.
RANDY JThe only problem with that truck was the key would only fit the passenger door and not the driver side door
ANTONIO JYou should charge for actual milage used...
Ricardo AGreetings When I first got there, I approached a blackmail that was behind the desk. I asked him did he have any 15 foot U-Haul available? He told me no. I did ask him. Would he have any coming back anytime today? He told me no, he referred me to grand Station down the street. I went to grand Station. The lady looked up different U-Haul places that would have a truck. She found one at the same location that I just left, said it will be one ready for 11 o’clock. I went back to the location and it was one there..
FELICIA SMy original reservation was at a different location and they didn't have any trucks. Central reservations said they fixed it and sent me here, but they made the reservation for Williamsburg. I can't remember his name, but I think he was the manager. He was amazing and went above and beyond to get me in a truck and on the road.
CANDICE BExcellent customer service
DARRELL HCustomer service was good and quick with my transaction. Had my rental waiting.
ANDREW M800+ rating
KATIE JVery efficient and clean. All employees were puling together to reduce the waiting of many customers. UHAUL should consider hiring more people or develop an appointment system to handle the surge of customers at the end of the month.
TIMOTHY QThey shouldn't have given me a truck with a broken side mirror, but I was in a hurry. Everything worked out.
MICHAEL ANo recommendations
EDDY SU-haul makes it easier for people! Thank you very much!
DANIEL BTrucks were in poor condition! First truck had lots of undocumented damage A/C didn't work windshield was broken mirror was broken and had a check engine light on. I resused truck. Second truck had undocumented damage A/C didn't work well it went in and out during the trip and front end alignment was horrible!
JON SGreat Service
SHERITA HIt’s is always a great experience with U-Haul. I participated in the u share program and it was an amazing experience. Thank you U-Haul
FABIAN VVery professional and helpful with all of my concerns
KENNETH BWill definitely recommend!
SEDEQUA PEveryone at this U-Haul location was incredibly kind and accommodating when we arrived. The person at the front desk quickly pulled up our reservation, and made sure we had all the information we needed—including confirming we had the right insurance for the trailer. Returning the trailer at the drop-off location was just as smooth. Honestly, there’s nothing I would improve. Really great team at this location—thank you!
MATTHEW BGreat customer service, large selection of equipment and easy online check in.
Chris HI had a great experience with U Haul Newport News. The staff was friendly and efficient, the whole trailer return process only took a few minutes.
JON PKeep up the great service!
DAVID WNothing. Sean helped us, and he was exceedingly professional in every respect.
gordon hGreat customer service!!!
CARLOS M⭐️⭐️⭐️⭐️⭐️ for Conner at the Newport News Site.
Taiwana B | First ImpressionsSuper fast drop off !
CRAIG EThe 24/7 service is very convenient, but my issue was with the equipment rental and mobile app. I originally included the appliance dolly rental but the pick up location notified that there were none available so I took only the truck. The app also asked if there was equipment present in which I picked no. I returned the truck the next day but I was charged missing equipment few and the original rental fee for the dolly. It would be better if the app would allow the customer to select the quantity of items received and that information carries over to the drop off location to avoid unnecessary charges.
Brian CFriendly &, Awesome customer service.
GODFREY SThe customer service is always great keep up the good work 😁
Gloria Gbetter inspections of trailers. the leaf spring of the trailer i rented was rusted and completely snapped off. we got a flat tire because of it. it could have been a super bad accident if not for luck.
TARYN SCustomer service representative for pick up and turn in was excellent
Joseph WThis store went above and beyond. After a failed attempt to get a trailer at a different location (first sent to a location where half the trailer lights didn’t work and they wanted me to take it anyways), having to go through the replacement process where I needed to put in a new order and wait 7 days for my funds to be returned, I was scheduled with this location off Warwick. They called me as soon as a trailer came in which happened to be after their business hours, and was able to get it to me the next day. They even changed out the ball on my hitch quickly! They are super friendly and accommodating. 10/10 recommended.
ARIS DEverything was good!
MARY PEverything was great. The employees were helpful in all parts of the rental. The reason I put no for cleanest and maintenance of equipment was it was still rocks and gravel in the back of the trailer. But the employee did tell me not to worry about it. He would take care of it. I have rent from this location a few times and it’s always been a pleasant experience.
CLARENCE DVery clean, well-organized store and friendly staff who had the truck ready to go at the appointed time. I would definitely recommend and use this site again!
CHRISTOPHER DGreat customer service.. Thank you!
CARLOS DPlease share your process with other Uhaul vendors - Ace Hardware in Williamsburg for example.. unfortunate have to drive to next town over to get service.. Thank You for always being prepared..
JASON AThe lady that answered the phone when I called was a miracle for this location. I thanked her because normally I had to call another location to find out what this location had on hand.
CLARK WThe alignment was off and a little hard to steer so maybe better maintenance checks.
MONICA LWarren installed my wiring harness when the Honda dealer could not. He came out and showed me how it worked, was a friendly guy. A real pro.
mike bSame
NORMAN LI received a trailer with a leaking tire and a substandard wiring harness. The tire had to be refilled every two hours and the harness failed and left me without trailer lights. The harness broke off in my trucks receptacle. I will have to have the ford dealership repair it. Your team failed to pay for this repair which was their fault.
CHRISTOPHER DEverything went smooth
SCOTT MPrevious manager stole out of my unit I would not recommend this place and I am done doing business with U-Haul for life
MARK W | Overall ExperienceClose this location and fire the 1 girl and the male manager f the both of u
MARK W | First ImpressionsUhaul excellent with their service and convenient to me because I needed a truck to move my stuff into storage and they even had storage unit as well. So I didn't had to look for any storage at all just a one stop service.
Easther T | First Impressions