Location was a 45 min drive from home bypassing several closer locations. U-Haul refused any discount for the inconvenience. Employees were less than knowledgeable on the pick-up process and how the equipment worked.
EDWARD RCustomer Reviews for U-Haul Of Mid City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good
WINSTON CGreat customer service and easy drop off even after hours
ATEIR ANothing. Bradley is holding it down over there. This will be my go to U-Haul location if I ever need anything.
MASON MIt wreaked so much of my stuff as it was covered in BLACK!!!!!! Horrible
JAMES KThe location of the moving van. I believe it should be ready to go so you can get in and go.
Anthony RThe person who got me checked in was very professional and helpful. Thank you!
TAMARA FThis location was over full. The staff was standing around in the lot as I was pulling in. There was no where to go, when I finally got in the guy says “can you take this somewhere else” ummm no.. then I stood outside while the guys talked, moved other trailers, then was asked to go inside.. sat in there forever, one guy said the other guy was helping us, he was on the phone, I assume to another location. He was at least pleasant and said I could drop it here he’d take it to another place. There was absolutely no where to maneuver a trailer. Instead of taking it off my truck and using the trailer dolly I was asked to back it up (or they would for me). I did it. Overall the drop off experience was ridiculous and took WAY too long!
Amber MKeep good work.
ELVIS HDespite the limited space at this location and the amount of customers they serve, staff expertly processed my rental from pick-up to drop-off. Maybe I was lucky, but I was surprisingly impressed.
BENJAMIN HEveryone at the location was very nice and the speed of service and quality were outstanding!
daniel fI rented a dolley and didn't get one. other that all was good! Tanner Powell 8015489662
Tanner PThe U-Haul team was very helpful
JAMIE SEverything was great until I went to Heber to drop off and the lady at the storage place was rude from the time I pulled up until I left she should not be representing your company if you want to know more please contact me at 8016381489
SAM HThe extra things I purchased with my U-Haul were not in the truck when I arrived. I tried doing just a mobile pickup but then had to go in to get the furniture pads and dolly from the front desk employee. Also, the truck smelled like cigarettes.
Emma RThe service staff were very helpful and assisting with loading the supplies we had ordered for our move. This was very much appreciated. My only suggestion would be for the van to be loaded with supplies ordered prior to our arrival. The van itself was maintained but for a van with 9400 miles on it the condition looked like it had been in the fleet a lot longer. Overall, I enjoyed driving the van and thank you for the excellent experience.
THOMAS GThe staff here is excellent. Always friendly, helpful, and efficient.
STEVE WFirst time dropping off at this location. Staff friendly and professional. They were able to pull up our order and receive the trailer without any issues.
Cynthia LWe were at a serious time crunch and when I realized the truck we rented was losing oil pressure while was simply idling. I called mid city uhaul and they had a truck swapped out for us and had us back on the move so quickly. Your staff at mid city makes a painful move so much easier. They are helpful, considerate, and caring for their clients.
SELINA PThank you so much for being an awesome, friendly team.
SELINA PGreat staff b
ALAN NJust want to say Bradley Huber was OUTSTANDING and very helpful.. You need to keep this gentleman as an employee..
TERRY Ohe was such a good experience I had to leave two reviews cuz my first one I talked about how much I loved U-Haul and in this one I really want to credit the staff at that midtown location on 2100 South across the street from home Depot their customer service ability gets an A+ Plus you know on a score from 1 to 10 they get an 11 and they broke my scale that's how good they were and I'm so grateful for them. it's only all businesses can have that level of customer service at every location boy life would be so much better.
BRANDON REverything was simple and easy
JAMES FFast easy no real complaints.
JAMES GTried to charge $57 for gas and service fee. I drove the truck 9 miles, not even one gallon of gas. Had to call to correct, waited on hold for 10 minutes. Won’t rent from U-Haul again.
SUZANNE MDont allow big trucks to be able to pull in and park blocking people who are trying to back out of parking lot. Make it easier to return. I couldn't return truck until I had app downloaded, then it wasn't let me continue in the instructions to return, so I had to call somebody and it took another 20 minutes by the time I gotbinformation I got. And you charge way too much for gas if customer fails to stop and put gas in.
KRISTINE LEveryone was helpful and courteous. Equipment was in good shape and clean. Location ready to get to Definitely recommend
FRANK LGreat service,the best,thank you,you guys have a great day
DALE KI rented a full sized van, drove a total of twelve miles, put one gallon of gas in before I returned it. 12mpg was probably abrupt right in any reasonable estimation. I got my receipt and saw that I was charged for 4 gallons of gas. So either their equipment gets 2.4 mpg or someone has a bonus tied to overcharging customers or something. So please be aware that this location rips off their customers!
MICHAEL RThe U-Haul crew was very helpful!
REED SThe wooden bar inside on one side was missing. I needed one to secure my boxes.
VINCENT SI wasn’t told that I had a mile cap or that I would be charged 1.00 a mile for going over. I returned the truck the same day and I was charged $20 for after hour return. This is terrible business. I rented a truck last year and didn’t have all these hidden fees. I’m really disappointed and will take my business elsewhere.
HEATHER DCustomer service is always great and all the employees are helpful. Doesn't matter if i’m calling or coming in to pick up. Drop off is supper easy and receipt is emailed asap! Even though there are closer facilities to my home, I’m a repeat customer at Mid City UT because they always accommodate long term rentals if needed. If you see online they don’t have your desired rental for they days you need call them directly, they haven’t let me down!
NATALIO MI find the mileage cost exorbitant and the reduced staffing, in favor of your relying on the app, problematic. I downloaded the app to check-in the van. It took my phone number, then announced that it was unable to send me a one-time code. But it send the one-time code, anyway. Nevertheless, there was no space in which to enter the code. It invited me to use my password, for which the space was "greyed-out." So, there was no way to observe your demand to use the app for check-in. I DON'T HOLD THE LOCAL STORE RESPONSIBLE FOR ANY OF THIS, but I do think that reasonable customer service has been torpedoed in your effort to reduce costs, in order to artificially maintain your stock price. From now on, I will depend on Penske for any vehicle rentals I might need!
DARWIN RThe new Manager there is excellent. He got me out of a little bit of a bind but all is well with his help. It’s great to have good people running and managing U-Haul and the trucks in my opinion are clean for the year and mileage.
WILLIAM SContinue doing the same!
ROBERTO GAll excellent
ENRIQUE VThe person who i dropped the truck off to in the salt lake area was great. He deserves a raise. (Take it out of the ceo salary). He was very quick and efficient with my return. I also observed his interaction with the couple ahead of me. And he was very kind helpful understanding and quick with them.he definitely knows what he's doing.
DAVID HFast friendly service!
Tom PMoving is beyond stressful but Bradley and his team were with us every step of the way. From helping us determine which truck we needed to leveraging their generous return policy while getting us outfitted with moving supplies, the store, the staff, and the whole experience have made us Uhaul customers for life!
JEFFREY FThis location almost never has the equipment I request weeks prior. Every time I’ve booked with Them it says it’s available online but the day that I schedule for I get a phone call stating that they don’t have it available. It’s very frustrating.
CAMRIE CI am please with the service
ELVIS N