Customer Reviews for U-Haul Storage Of Costa Mesa
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Thank you

Rating:

1.0

My experience with Andrew Paniagua AGM, and Adrien Assistant Manager at the Newport BLVD Costa Mesa storage location was reprehensible. They communicated in such flippant, dismissive, and rude ways that I will literally never use or recommend U-haul to anyone again. It will go down as a horror experience that I will warn people about. 2 horrible representatives for the U-haul brand. Rude, inaccurate, it is obvious this is probably the highest ranking position they both have probably had professionally just based on the lack of soft skills, decency, and acumen paired with a seriously inflated ego. It is clear that this authority at work may be the only authority they have in their personal lives, but it is no reason to be abusive to the customers or take out that frustrations on them. Plural. The office is ran like a flop house of gentlemen I wouldn't trust or feel comfortable sending another disabled family to. I have exclusively used U-haul since 2006. U-haul exclusively for every move. They were in error at this location but harassed me over it until I submitted a dispute through corporate. Maybe with additional training like not trolling people because they are disabled and you think nobody is looking at the store itself and there is no oversight can improve the Newport Blvd location, but honestly Adrien specifically but also Andrew Paniagua were bullying, and I don't think you can train that personality defect out of someone. It came too natural to Adrien to be rude and apathetic. When I told him that I am neurodivergent, he repeated the same sentence back to me, but very s-l-o-w-l-y like I was an idiot. I did remind him that the conversation was being recorded on both ends and he still didn't care. I hope you guys can pull the recorded audio and listen to the calls. I am sharing with my disability advocacy group that U-haul is dangerous for people like us, and to document everything and try to avoid and shop elsewhere if possible. It sucks because I have exclusively used U-haul for the last 20 years. I hope it gets better. For U-haul in general but also for people like me who may have disabilities.

Rating:

5.0

Everything was very suitable except we could no longer afford it. Thank you!

Rating:

5.0

The facility manager Andrew does an exceptional job and is always willing to answer questions and do his best to make your entire move in experience wonderful and without the stress normally associated with moving.

Rating:

4.0

Many of the light switches are broken

Rating:

5.0

Everyone was nice just got to expensive so had to go

Rating:

3.0

I had no issues, but didn’t really use the facility much to form any clear opinions

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

Andrew Paniagua and his team at the U-Haul Costa Mesa office are the best I have encountered in customer service. They all have great customer service skills and are very helpful. I would not hesitate to use their services again! As a storage unit renter, they gave me a break on a rental cargo van to remove the contents of my unit. This is the type of customer service I really appreciate.

Rating:

3.0

We weren’t able to put lighting in the storage unit itself, and there was no lighting provided inside our unit. Made it very inconvenient and less functional. As a result, we didn’t use the storage much.. We eventually decided it wasn’t worth it.

Rating:

5.0

Office staff professional, efficient, accommodating. Good experience overall.

Rating:

5.0

Great staff, clean facility.

Rating:

5.0

No issues.

Rating:

2.0

no good phone numbers we could call to get help . The office was in a different spot and facility so we couldn’t get our card to get into the gate. There were no lightbulbs and nobody told us, so it was dark in there.

Rating:

2.0

I rented a truck and was given a storage unit free, but after I got assigned a storage unit, they charged me for the unit anyway. Even after seeing the discount for free unit on the app, staff stated they were unable to reverse the charge. I was told I had to contact the manager for reversal of fee. Multiple phone calls and voicemail went unanswered and I was never given refund. I ended up moving out after a couple weeks. Beware false advertising and lack of customer support.

Rating:

3.0

The storage unit is too small for a medium. I got a bigger unit in san diego last year and Roseville, California about 3 years ago

Rating:

1.0

Staff were great. Facility was clean. 10X10 storage unit light didn’t work. Staff said Uhaul or ownership made decision to remove lights from units. This is a dangerous and serious liability and a lawsuit waiting to happen. We spent the entire day renting a truck, loading it up, attempting to unload, then realized the unit will not work because of no lightning. We then had to take truck back home unload and return it. Wasted day, wasted money. It is a shame what a poor Company Uhaul has become. They are lucky to have such great staff but it is no longer worth the hassle to do business with the brand.

Rating:

4.0

The elevators are a little slow.

Rating:

4.0

Would have given 5 stars, however great in all ways except no prorated refund.

Rating:

1.0

From the start the customer service was bad but it got worse. A staff members decided to park in front of my unit blocking me access. She told me it was ok because she works there. Then tried to say I was trying to attack her. It was all on camera. I complained to the manager but he protected his own by making excuses. He was talking to me like I was a stupid old women. I then complained to 800 number they had this manager call me and he was even more insulting by telling me it was not how I experienced. What was he there? No just another man insulting an older women by trying to protect his own. No apology was never given. Young stupid men discriminating and older disabled women. I was given a unit that had a door that was hard to open. I complained but they manager told me it would need to be oiled often. No then door should be replaced. The piece that held lock was broken and I had too tell them it was broken and rusted where it was dangerous. Management is the worst! The out going gate was stuck open Dow at least 2 weeks. So this place doesn't care about their renters in my experience and to make matters worse are sexest!!

Rating:

5.0

Adona was awesome! From our move in date to move out! I posted a Google review and thank you for the reimbursement!! We will always use uhaul!! Moving college students in and out of apartments every year for summer months is a necessary evil and a tedious and exhausting exercise in patience and pockets. Last year we opted to rent a storage unit which was conveniently located right next to Uhaul’s rental location where we were able to pick up and drop off the truck within walking distance of one another. We ran into a few technical issues related to security access points but Their employee Anona was very quick to walk immediately over to assist us. Checking in and out and monthly payments made every part of the process very seamless and convenient and when we finally moved out last week, Anona once again Was incredibly helpful. We moved out on the day of our monthly billing cycle which she was all too happy to speak with her manager about to ensure timely reimbursement. Our storage unit was clean, and my only complaint is the inconvenience of lugging to a second floor location. However, they have lift elevators and provide plenty of assorted dollies for their clients on site in a rattly accessible and locked closet. Felt like our belongings were safely secured with four layers of protection From entry into the site to access to the second floor, and elevators and including of course, security cameras. I highly recommend not only the company, but this particular location in particular. I also recommend downloading the app for added ease where most questions and all reservations an account access can be made. Shannon Karian

Rating:

3.0

No longer using your facilities because you don’t allow motorized vehicles in your storage. I found a storage company that does allow motorized vehicles in their storage spaces so I decided to go with them.

Rating:

1.0

I would not recommend ANYone to this facility-(this is the Costa Mesa location on Newport Blvd!) ..they are NOT AT ALL the “warm and friendly” kind of staff-I even told them the horrible state my life was in (evicted from my apartment by slumlords(I always paid my rent!), car accident 2 months prior to that-& I’m a single mom! I was also a small business owner, but my business solely relied on my transportation and having a space. So I lost “everything.” Covid was brutal for me. But They didn’t even care-just kept telling me to “leave and not be there”! My key card never worked properly either (even after getting a new one), so I was forced to use a friend’s half the time(thank god I KNEW someone else that rented there!) But then “this” would become a problem(I wasn’t “allowed” to use my friend’s card..even though whenever I DID use my own, it would automatically check me out before I even left, making it impossible to use the elevator at times(because the system thought I “wasn’t there!”)…this was only after an hour sometimes! It’s just a crappy security system-the alarm would go off for no reason, then when someone clearly needed help, no one was around. I ended up getting “evicted” because of some very ridiculous reasons, I almost felt like it was an “inside job” of some kind(because none of it made sense!) I’m nobody special though, so obviously this Uhaul just has a horrible staff. I even talked to another Uhaul and told them what was going on and it was “all apologies!” (DONT RENT HERE!) They’re just not nice people-and if u find yourself down on your luck, like me?? Well they might even discriminate against you-because I was “homeless”, I definitely got treated like crap. I got kicked out for doing things I saw everyone else in there doing-it still doesn’t make any sense…and some were doing worse than I EVER could! In the end, I was rarely even there because I finally found a steady space to rent -I even told them this but they didn’t care-eviction was imminent. It sucks because it was in a good location and I liked the late access hours. (But all in all, it wasn’t worth it). They ended up TAKING my late access hours in the end anyways:( & I almost lost all my stuff because I had a hard time finding a friend w/a truck to help me. It was just another nuisance to deal w/in my life that’s already up against so many obstacles.

Rating:

1.0

The elevator was broken many times and required me to walk up three flights of stairs. The light in my unit on the third floor was broken for over two years.

Rating:

4.0

Light in my storage unit didn’t work. Hours could be better, don’t under why it isn’t 24/7 there’s definitely a use case for that and requires no staffing.

Rating:

4.0

More carts would be nice, as the first and last of the month are busy times. There seem to be people living out of storage units (not sure they living in them or just using the storage as a place to store their items while they live on/around the property)- that was a little concerning at first, but they turned out to be harmless.

Rating:

4.0

The actual unit couldn’t been swept out, but the property was nice and the staff at the truck rental facility down the block from storage was awesome.

Rating:

5.0

The service at this location was impeccable!

Rating:

5.0

Worker their was very clear and concise with the questions and concerns I had. Also made me feel comfortable with driving a pickup truck.

Rating:

3.0

The exit card reader for the complex sometimes would take 15 minutes of swiping to get it to work, the entry works first try every time. There is no lighting in the unit so hard to see. Very hard to get ahold of the maintenance person who is supposed to be “on call” at all hours.

Rating:

1.0

no lock provided ,and they are two nails almost hurt my legs

Rating:

5.0

Perfect

Rating:

5.0

Thanks for the GREAT customer service guys! I really appreciate it.

Rating:

5.0

Love all the help and clear on all the information when getting the truck and the storage unit

Rating:

5.0

Andrew was great! He was friendly, organized, efficient, polite and really knew what he was doing! Excellent customer service.

Rating:

3.0

Representative seemed disinterested and bored. He had horrible breath. I came in mid day and was told that I had to pay for the whole day, even though my plan was to move in the next day. When I asked him to change the move in date to the next day, he said he could but then I would have to come all the way back to pick up the access pass---not convenient and felt like a rip off. Also, why only one access pass? We rented this for our office---one pass means we have to pass it around 5 people. Not at all convenient. Didn't feel like he really cared about my business one way or another.

Rating:

5.0

Great storage facility and great customer service. I had to move out due to financial issues. I'll be referring you guys out to others who are looking to rent a storage unit. You're top knotch in my book! Thanks for your great service. Michelle Zapata

Rating:

1.0

Absolute worst place, so disgusting, inconvenient hours, elevator is about to break and the rudest most miserable staff I have seen in my life.

Rating:

3.0

There were lights the storage unit itself and the lights from the hallway did not provide any lights what so ever. Pitch black. We had to purchase flashlights to see anything in our unit. Drive up/ outside as advertised was not the condition of the unit.

Rating:

5.0

Great customer service. Helpful and nice. Would highly recommend this place.

Rating:

4.0

Very helpful and professional staff. Facility feels safe. Thank you!

Rating:

3.0

Everything was fine till you decided to raise your rates and far too quickly.

Rating:

3.0

While moving out I seen roaches coming in and out of a unit close to the elevator I had to pass it multiple times to load the vehicle I was using to move out

Rating:

5.0

Anona Crull is a true pro!

Rating:

4.0

Sometimes I was being treated like a Cheap date...however and perhaps...the manager Mr A.P. came through...

Rating:

1.0

I’ll never deal with U-Haul again in my life. Not that anyone cares

Rating:

5.0

Andrew took care of everything that needed to be repaired and quickly. Great customer service and still very professional. Thank you

Rating:

5.0

KEEP UP THE GOOD WORK

Rating:

5.0

Really stuck out cause I had to leave the one place that I was staying at the motel cause I’m a transition and I could rent a place for two days I didn’t stay the first night and when I went to the lease it was like almost about 10 to 7 and she says I can’t see that she didn’t give me a mini black and I could just keep the money and then the helpers are hoping the green go down there and get it for 30 days for free the first 30 days and she’s great at school but then it wasn’t so I had to pay and she was roof bearing and not only that she opened the door and gave me a break and made me feel better man right off the back I was so scared I was it was I gonna do with all that stuff in the money I spent there didn’t have enough to pay the guys I went home and my girlfriend gave me money and I continue to move everything in . A very satisfied customer and I will recommend that evil and that lady Anona,She was the best and I’m going to recommend you guys that place her to everybody

Rating:

5.0

Thank you Daniel for helping our trip to Las Vegas a positive experience, Thanks to him

Rating:

1.0

I was retaliated against after complaining about treatment from one of your employees named anona. Instead of helping me, I received a call from Andrew stating I had 20 days to vacate. I tried many times to reach him prior with no return calls. I also called and left messages for Tara Mathison and she also never returned any of my calls. What has happened is shameful and unacceptable. This is not how U-Haul has ever acted in the decades I have used U-Haul. What you have allowed with this facility and management is not in line with the U-Haul I knew before. Disgraceful.

Rating:

4.0

The elevator for the first building on the left didn't work most of the time of my rental. It was so hard because my unit was on the third floor. I couldn't use the flatbed. Ugh!

Rating:

3.0

Mi espacio no tenía luz y fue imposible ponerle una bombilla ya que tenía un pedazo dentro y era peligroso

Rating:

5.0

Center Storage Manager, Anona Crull of the Costa Mesa Uhaul Moving &Storage was excellent. She was efficient and clear.

Rating:

5.0

Wonderful clean environment for ur personal items to feel safe away from a home. Cleaners are helpful and clean very very clean felt safe ever visit Thank you for having us

Rating:

5.0

I had a problem with one of my storage units that was not Uhaul's fault - Andrew the manager totally took care of me and made good on the issue I was having - excellent customer service and follow up!

Rating:

1.0

Horrible customer service, no one there wants to help you. The manager doesn't do anything to help with any matter. Worst u haul place ever.

Rating:

5.0

This is a very busy facility with all services offered. It is run extremely professional and for the amount of business that they are doing everyone is friendly and go out of there way to make sure the customer's are taken care of. I was impressed and would recommend this U-Haul to anyone. Thank You! Doug Derieg.

Rating:

5.0

Love the staff- really great people!!!

Rating:

5.0

Jacob was very helpful. Thank you.

Rating:

5.0

Thank you for giving me so many years of great service

Rating:

5.0

Only bad thing was the elevator constantly not in service

Rating:

4.0

Facility says 24/7 but I was only given access until 10pm to unload and almost missed the window since I had to unload after hours. Not very convenient. This may fall into the category of false advertising since it does not specify that certain size units are not 24/7.

Rating:

1.0

San Diego crew was amazing. What took place once I got to Costa Mesa was potentially one of the worst days of my life. No storage was available because a elevator had been broken for 3 weeks the gm andrew said. I told him I would prob need a few more days to do it all with out an elevator and he said “that is correct and you will pay for those days once dropped back off in SD. That was also confusing because I only had a one way trip planned my family followed me up. I had to pay almost 400 dollars for a storage and I do not have a home any longer because of my decisions based off what I had reserved through uhaul and the money I would be saving. MITCH is a San Diego Manager he called to apologize this morning. I don’t feel that it is fair after what I went through to pay for anything after finding out what I’ve been told, and I also believe it would be ethically and morally right to put some if not all money toward my storage fee

Rating:

4.0

It’s only above average because the staff was friendly and the manager was amazing otherwise the storage unit itself and the business hours weren’t very convenient for people who work during business hours

Rating:

5.0

Anona provided great customer service above and beyond my expectations. She’s one of those who made U-Haul the go to place for moving, a great asset to U-Haul!

Rating:

5.0

Maria, cleaning lady was very helpful to me she went out of her way to help. I think her last name is hernandez.

Rating:

3.0

The location was not able to create an access card, so an access pass code was created. There was some confusion on how the access code could be used which resulted in a delay for accessing our new storage unit. We had a 2nd floor storage unit and the elevator could only be accessed from within the storage building. This caused us to have to type the code into the door and the elevator just to use the elevator. We rented a one-way truck and were entitled to one month free. I am still waiting to be credited for the free month.

Rating:

3.0

The only Problem was the elevator thanks for everything and Maria was really nice to me !!!

Rating:

3.0

It seems the elevator hasn’t been upgraded in years so I have to be concerned about getting stuck in it or having to carry things all the way up to the 3rd floor .

Rating:

5.0

Thank you to Anona for helping me out and making my move out process easy and painless.

Rating:

2.0

First of all the gate was broken and it took me almost an hour to get in. Then the elevator didn't go up properly which made moving all the furniture to the third floor a pain. Overall super disappointed and will be recommending to my friends that they avoid U-hual Self Storage.

Rating:

1.0

Elevators don’t work most of the time. The fact that you have to use the access card inside the elevator in order for it to move made moving in and out a total nightmare. Family members and helpers kept getting stuck either upstairs or down. Stairs are difficult when you are moving. Too much Extra work.

Rating:

5.0

Great Team and Great Customer Service! Brad Fox 🦊

Rating:

3.0

The unit itself was dark. No light

Rating:

5.0

The only thing I would recommend is updating the card reader for the elevator access to a card tap instead because having to swipe your card each time you need to us it is a pain considering the amount of back and forth trips a person has to do when unloading a truck.

Rating:

5.0

nick and John are goats

Rating:

5.0

We built a new house and used the storage for items that would not be used until we moved back into the house. We finally moved all items into the new house, and no longer need the storage space. The space worked very well for us and provided easy access for the occasional items we suddenly needed to remove. Clean. Not dusty.

Rating:

1.0

Worst customer service ever from Jonathan Sousa and manager at the office. Rude, non responsive. Elevator didn’t work most of the time. They don’t care. Never again.

Rating:

2.0

It's not 24-hour access people live in their storage units the elevators don't work half the time overall very shity experience

Rating:

2.0

El elevador no cirve estuve esperando que yegaran para que lo pusieran atrabajar espere como dos horas Pero una señora que trabaja en limpieza ella nos ayudo para que funcionara el elevador grasias a ella terminas

Rating:

4.0

The Key card system was not registering properly. Difficulty in assigning a key card took about a half hour.

Rating:

5.0

The manager Was fantastic -she had the best attitude and I really enjoyed our conversation and time together for the brief two minutes we were together! I definitely recommend them to anyone and I would go back for sure.

Rating:

5.0

Thanks

Rating:

5.0

One concern I have is the manager Rodney in the U-Haul store in 84th street Scottsdale location was very *extremely* inappropriate and asked me out on a few occasions while I’m trying to organize my order for the move. not one time did I act as I was interested in him. I declined and said it was not appropriate but he kept going, also decided to try to have himself help me with my move inviting himself to move me, and took my number for his personal use and text me to say hello beautiful at 10:00 pm, When I used the caller ID I had to block him. Next time I was there he mentioned he text me and I was disgusted with his behavior. Super unprofessional and slimy. Other than that I find U-Haul very easy to plan moves. Please make sure to have your staff got o a better customer service class to know the Donts when dealing with customers. My phone number is not for someone to take for their personal use.

Rating:

1.0

I experienced an unsafe and scary event at my storage which caused me to have to move out. I was threatened by someone there that forced his way in while I was pulling my car I. When I went I. To speak about it. The employees imitated me. And offered nothing to help me out. I needed to go I. O e last time but he would not allow me to since I took off my lock. It was a horrible experience dealing with him after the incident was bad wnough

Rating:

1.0

I got locked inside the compound but outside of my storage unit which was wide open with 85% of my belongings in it and the remainder outside on the ground. I called the help line and they said I’d have to come back the following day even though the check-in staff said I’d be safe until 10pm and it was only 8:35pm. I ended up having to climb the gate and injuring my foot.

Rating:

4.0

Would be nice to have an earlier opening time on sundays.

Rating:

2.0

I found the stranglers hanging around the facility and often walking into the facility when I opens the gate we’re menacing and made me fearful. I often found the elevator didn’t work properly. I don’t like that it isn’t clean or ventilated well.

Rating:

5.0

I was unable to rent a storage unit because this location does not accept UPS deliveries, they have no one on site

Rating:

5.0

This facility was accommodating in every way possible

Rating:

5.0

I am going to costa mesa to move my stuff but i am stilll sick. I requested to give me 60 days to move it Pls undertand my situation. To jonathan, i sent u an email but u did not respond Pls give me 30 days. I will go to Costa mesa soonest when able. Thank u very much More power to you God bless.you

Rating:

5.0

Office staff amazing and helpful. Special thanks to Anona Crull. She has great customer service.

Rating:

5.0

Store manager Anona helped us go through everything we needed to know. Made everything very clear, and told us to call her whenever we have any questions.

Rating:

5.0

Good service

Rating:

1.0

No one on site. Couldn’t find unit. No one at 800 number could help. They said they’d have someone call me within 30 minutes. That was 2 days ago. Still no call. Went to another location a few hundred yards away instead.

Rating:

3.0

This location needs to hire more people. The ONE MAN who takes care of every single person who walks in that place is extremely patient and kind but really needs some backup. The storage unit had a bit of moisture in it so not good for things that need climate control but it serves it's purpose.

Rating:

2.0

People living in storages. Did not honor promotion, changed codes, then removed digital lock altogether without notice. No check out paperwork or procedures that make customer feel secure. Hated this place.

Rating:

2.0

I never received my FREE lock.

Rating:

3.0

Mi storage numero 355 el cual apenas usé ayer no puedo ponerle luz ya que quebraron el anterior y me es imposible poner una bombilla me gustaría que lo solucionaran ya que es muy oscuro y debería tener luz., por cierto se supone que dan un mes de cortesía el cual nunca me ofrecieron. Espero pronta respuesta

Rating:

2.0

It's advertised as 24hr access in multiple online advertisments. This is why I choose this facility as I have my own small side work jobs and need access to my supplies. It did not state anywhere visable I'd have to have a business license and or LLC which I have neither as of yet but plan to in future if it becomes a full time serious business, to be allowed that access. I wasn't told until I could not get in after regular hours and had to go to main corporate building down the street and speak to someone who then told me. Very disappointed. I feel duped and now stuck there. Online application process stated the until would have a lock inside the unit for me which it did not. Again, deceived.

Rating:

4.0

Staff was friendly; however, not the most helpful. It was a bit difficult to figure out what to do, once we actually pulled our truck up to the facility entrance. We eventually figured it out, but it could have been made clearer with written step-by-step instructions.

Rating:

2.0

Took ages to get ahold of anyone through 2 different numbers. No one alerted me that the storage location had closed their office and was forced to make a u turn with a trailer in the tiny parking lot. Line at the store was long.

Rating:

2.0

Storage access is not 24/7 as told by 4 different uhaul employee. Because it is not posted nor stated, I was locked inside storage facility until help arrived 30 minutes later. The manager was very rude and dismissive when I dropped by to share what had happened to me and I am still waiting for a call back Reference id: 3167186. Thank you Dee Dee

Rating:

4.0

The part I most liked about my experience with U haul at Costa Mesa was the Staff, very helpful, very nice and supportive. 5 Stars for the Staff!

Rating:

1.0

My card didn’t work. Got it replaced after not being able to get ahold of anyone in the phone. Replacement didn’t work. Elevator eventually had to be reset. Was unable to get anyone on the phone throughout entire process. Cleaning lady was more helpful than the GM or the active employees. Will never use again.

Rating:

5.0

Their customer service was OUTSTANDING and FRIENDLY!!!

Rating:

3.0

Lights don’t work, lock area broken, hole in wall of storage space, carts broken. Called to try and get a solution and nothing has happened.

Rating:

1.0

Refund my money now!

Rating:

5.0

Well the adds say one price but I paid a higher one..... the sizes said one thing but the actual unit was different ....

Rating:

5.0

The staff was very professional

Rating:

5.0

The staff is so helpful every time I needed Something they were happy to help the only negative I see is that every time I tried to call it was a 15 to 20 minute hold before I could speak to somebody.

Rating:

3.0

The associate who helped me told me that I could access the storage until 10pm which was just for today because I signed up so late. When I got to gate it denied my access because it was after normal hours. Why would you tell a customer you can have access for later hours when obviously he knew it wasn't going to allow me inside gate. Really disappointing. Not a good sign before I even move my possessions into storage.

Rating:

5.0

Thank you.

Rating:

2.0

There is no cart for use at the site, and the only two other people I saw there appeared to be homeless and living out of their units. One woman was literally blocking my way of moving into my unit as she was "living" in a chair directly across from my unit. I truly fear for my stored items as it doesn't appear you are doing anything to deter the homeless living and congregating at this facility. You should have a cart available for use near each entrance. How many carts do you have at this facility?? We have never seen one!! How can you be expected to move in and out without a cart???

Rating:

3.0

I felt it unfortunate that after emailing management more than once about a serious situation I had, I was repeatedly ignored, which was aggravating. Also, they kept no records of the email and front desk was dismissive and rude, saying "it's not his responsibility to email you back." I'm just curious then...whyis his email on the bills and also the Uhaul website, if he's going to ignore serious inquiries altogether. Maybe it's just for the look of service. So glad to be out of that place.

Rating:

4.0

Only issue I had was in finding 3 doors on 1 unit when I arrived to move in. The staff at the vehicle rental location provided me with 2 additional locks to secure the doors at no charge. Everything else was fine. The Uhaul staff all made this very easy for me, their awesome!

Rating:

5.0

Had nothing but positive experiences at Costa Mesa U-haul!

Rating:

5.0

The staff was very nice and friendly. They were eager to help and explained the policies as nice as they could even though I was irritated and stressed.

Rating:

4.0

Not enough carts fir moving in

Rating:

1.0

Just terrible

Rating:

2.0

The elevator to my group of units was broken. Other clients were letting people in the facility themselves so we could walk up to the second floor, then send the elevator down. Really? My unit is on the 3 floor. The building is not secure when clients are letting others in to “use your elevator,” that doesn’t work. No one on site to assisted.

Rating:

5.0

Everything was great, customer service was amazing. The whole experience here was quick and easy. It was clean. It does look a little older inside. It definitely looks like it needs an update especially on the floors and the elevator (really old and slow). But not too bad. Seems extremely secure.

Rating:

3.0

Let me comment on your Biggest setback, and Still an Ongoing Problem ! Your Advertised, and Labeled as: a 24/7 Storage Facility... But, unless someone Asks (at their time of Renting a Unit), they are Unaware of Only having Access: During Office Hour's, and Not 24/7 ! This Facility should Not be Posting as being 24/7 ! The only other thing that I see as being a problem (some of the time) is: Since their are so many worker's with U-Haul, is that there is Bad Communication with Staff. On a more Personal level, I would just like to say that All & all: I Would Recommend this Facility to other's. 😉

Rating:

2.0

Blood, sweat, and, tears... From the moment I called on Sat. June13 this has been a horrible experience. The women who booked the reservation basically lied to me regarding the unit size, availability, and the free month rent. The associates at the Store showed absolutely no customer service skills what so ever, and the unit I was giving was a two door unit with a green tag and some else locks on either doors. Uhaul took 4 hours out of my life because the right hand has no idea what the left hand is doing.

Rating:

5.0

Manager is really sharp and made experience really nice and anxiety free

Rating:

5.0

I had no complaints everything was very well-maintained and very professionally run

Rating:

5.0

Staff is very helpful and very patient when They need to be I will recommend Uhaul to everyone who needs it thank you

Rating:

5.0

I started renting equipment from U-Haul back in the 1980s. I’ve always had a good experience whether I was driving their trucks, trailers etc. The staff is always courteous and helpful. I would definitely recommend U-Haul to anyone needing equipment for moving etc.

Rating:

5.0

Muy buen servicio de almanesamiento

Rating:

1.0

I made a reservation on the phone it got canceled and the same size storage wasn’t available anymore. They promised me a bigger size with the same size. I drove an hour, packed everything and went there, guess what! That was all a lie and they gave it to me with the original price! I don’t know what was the point of the making a reservation when I’m gonna still get the worst experience ever! At some point I wished I’d through everything away instead of getting a storage unit with u haul. The store manager was no help and totally ignored the fact that they could see the note from customer service that I was promised a lower price because of the inconvenience.

Rating:

1.0

My credit card was charged the day prior to my move-out date. I called and notified the branch that I would be moving out on the scheduled last day and would not be renewing. They said it was seemed to be an error that the month was billed in advance and would have the manager call me to resolve. I received no call. I called the next day to confirm I moved out and that there was still a pending billing discrepancy. Again, they informed me only the manage could resolve and would call. I again did not receive a call. I again called several days later to get status on refund but again was told manager is only one that can resolve. Nearly a month later, I have received a call or refund

Rating:

5.0

I’ve always had a great experience working with U-Haul. The staff is always friendly and helpful. Thanks again for your services.

Rating:

3.0

Constantly had to go back and forth between the actual storages and the storage office. Lots of errors in the process

Rating:

5.0

My pickup experience, FREE month storage & drop off were all so far above expectation. Everyone I spoke to was awesome and went out of their way to accommodate me

Rating:

4.0

Was ok

Rating:

1.0

Didn’t move into ur storage because nothing was as reserved. Used a different storage company

Rating:

5.0

Never saw any personnel from the storage location, but the staff at the u-haul rental were professional and courteous

Rating:

5.0

Thank you

Rating:

3.0

Lots of people living out of storage unit

Rating:

4.0

Thanks for the one month free storage. After renting a trailer.

Rating:

1.0

Very poor maintenance storage unit. The unit I rented door was damage. Last weekend I hired a moving co. to move 75% and the only elevator was not working for the past 5 days. It cost me more $$mov

Rating:

5.0

The front desk person was very professional and efficient. Thank you; if I have the opportunity to use again, we will do so or recommend you!

Rating:

1.0

Terrible

Rating:

5.0

Jonatan was very helpfull

Rating:

1.0

People living there and cooking which brings more and more rates.i don't feel safe there and hope myfurniture doesn't get ruined.

Rating:

1.0

never been treated so poorly. been trying for 2 days to talk with mgr. Jonathan Sosa.....no response.

Rating:

1.0

Lost our reservation and had terrible service. Went with a competitor and are very happy.

Rating:

4.0

.

Rating:

3.0

The Employee helping me with checking in did not know any of the answers to the contract and kept asking his other Employees. He provided me with wrong information for when I could get into my unit.

Rating:

1.0

There are homeless people getting in and out of the facility to use the bathrooms and wander around inside. When opening the door to grab a dolley I saw two homeless drug addicts loitering inside.

Rating:

5.0

The staff at the storage unit is outstanding! Vanessa is very professional and Celia went above and beyond to help find me a cart! She was kind and very nice. She went above & beyond! Excellent servic

Rating:

5.0

Helpful!!

Rating:

1.0

This place was a awful. As experience from the get go. And to for the cherry on top it’s filled with homeless people. Doing their laundry in the bathroom, living in the units. Fighting in the halls

Rating:

5.0

Clean, friendly, easy. Thank you.

Rating:

1.0

I would fire the manager, both of the assistant managers, and definitely Brandon Williams. Experience their top-notch “personal discretion assessment” session provided by idiots with a sketchy past.

Rating:

2.0

Wait too long to check in. An hour in total with customer in front first, then my turn with about 4 people then waiting after me. I missed getting into unit due to cut off time at 7 Pm. Cancelled.

Rating:

5.0

All went very smoothly.

Rating:

5.0

Outstanding customer service!

Rating:

1.0

Still waiting on corporate to call me!

Rating:

5.0

very secure, and well lighted

Rating:

5.0

The gentleman helping knew his stuff and was very helpful.

Rating:

5.0

Great service!

Rating:

1.0

Worst experience ever! Please call me at 602-909-7712. Thank you

Rating:

5.0

This storage facility is very good.

Rating:

5.0

Very good so far

Rating:

3.0

Staff was great,very helpful, just glad I wasn’t in a hurry. Team took extra steps due to the fact of slow computers; While also having to answer phones while helping guests in store. UPDATE COMPUTERS

Rating:

3.0

Easy online move in, but confusing facility access. Also light appears to be out in my storage unit

Rating:

1.0

I was a customer for over 2 years, during those 2 years a saw a lot of sketchy people, while trying to move out I rented a truck with help and I had no access. Terrible experience, even worst staff.

Rating:

5.0

Thank you

Rating:

5.0

great service! Staff really went the extra mile. I also like the "leave gently used items here" area.

Rating:

1.0

I am being discriminated against. And the general manager will not call me back to resolve this issue even after i filed a complaint with uhaul. Seems as tho Mr. Sosa does not care about the customer.

Rating:

1.0

I called uhaul to rent a 24hr access unit. they assured me that 2550 has 24 hr access units but when i try to rent one it is impossible. this is false advertising. and your people are very rude. why?

Rating:

1.0

i am looking for a 24 hour access storage . you advertise 24 hour but when i try to rent a 24 hr access unit it becomes impossible even tho i call and im assured it is 24 hr. ......false advertising!

Rating:

1.0

Elevator shut down by city fire dept. facility is touted as “secure”, but is filled with homeless people living in the units. The few with cars leave their cars in the small shaded areas for loading.

Rating:

5.0

Very accommodating, GREAT service. I wish that dollies had been easier to locate & that there were more of them. I wish u-haul didn’t re-route calls & I could call location directly

Rating:

1.0

Initially rented me a damaged unit, no lighting in unit, harrassed by a person living inside a unit, lack of personnel at storage building, no receipt for checkout, no response to calls at office.

Rating:

3.0

The one thing I did not like is when it came time to close out the storage within the first month they would not prorate the rent.

Rating:

5.0

Very professional and courteous and helpful staff.

Rating:

5.0

Everyone at this location was extremely helpful and courteous. When I learned I needed to extend my reservation, it was no problem. Prior to picking up the rental vehicle, I ordered supplies that were ready upon my arrival at the location to pick up the vehicle. I will definitely recommend this location and U-Haul in general, to all my friends and family. Thank you.

Rating:

4.0

Cindy was very helpful and pleasant to work with.

Rating:

5.0

I went to Doheny first and he made me wait 30 minutes to tell me that I was at the wrong location. I left Doheny very angry. I will never go back to Doheny. San Clemente was wonderful. They scrambled to get me a truck. I was so grateful, I will always go there even thought it is farther from my house.

Rating:

3.0

Truck was not ready when reserved. Had to pay movers 4 hrs to wait for truck.

Rating:

5.0

Jase was not only extrordinary but went above and beyond my basic expectations. I myself have rented from here very often and had lowsy service and also had to resort to hollering across the lot to be serviced. Jeff is the man. He's always there for my needs. He even dropped all of his tools in an instant totally disreguarding any concern on to what he was working on just to help me with my boxes. . .What a guy! I love san clemente uhaul and keep on haulin . . .

Rating:

3.0

Don't waste you're time trying to buy the best locks or buying the insurance incase you feel you're stuff will get stolen we bought the best lock that's pick proof and tool proof but when our uhaul was stolen we went to recover it after it was found. Our lock had not been broken so the thirds actually tore of the handle of the uhaul stole all our things. Uhaul wouldn't cover anything because apparently they only cover damages not thefts. We are military and were PCS'ing so thanks a lot uhaul for being cheap.

Rating:

4.0

Why does there seem to be a luck factor on whether my customer info is saved at this and other U-Haul locations? I have become an at least once every 2 week customer, and in this day and age my info should be available to expedite my transaction. How about a frequent renter program?

Rating:

5.0

I would have trouble doing business without you. Robert Poff

Rating:

5.0

The staff was so helpful and nice. It was totally unexpected and refreshing. Thanks!

Rating:

4.0

Hire more check-in/front desk people. I waited 20 minutes to get my truck on Sunday. There was one person working the desk.

Rating:

5.0

Very quick and efficient. Nice people to deal with.

Rating:

5.0

Wonderful experience!! Terrific fast service, very organized, super friendly people. LOTS of trucks! Open early & I was very happy they were also open late until 7pm. THANK YOU! Nichole

Rating:

3.0

The guys were great in going over everything both @ pick up and returning. The woman that checked us in is either not a morning person or had had a bad night. Not friendly at all and was very short & abrupt in her attitude. Quite a difference from the friendliness of the female that helped when making the reservation. Otherwise all was good...

Rating:

5.0

Staff extremely friendly; outstanding customer service; would recommend to all my friends of the San Clemente, CA U-Haul office!!!!!!

Rating:

5.0

excellent and fast service. thanks.

Rating:

5.0

This is the 5th time I have rented from this location. I don't have one negative comment. Professional, efficient, and most of all, helpful. I will have to complement the line guys. They work hard and have great work ethic.... all of them!

Rating:

3.0

switch and bait called one location and had to go to another to pick up truck. The over charged me for gas after we filled it up to quarter tank.

Rating:

5.0

truck ran great, and appreciate your flexibility if we needed to show up a little late, and not charging an extra day fee

Rating:

5.0

They help make my move easy & efficient : ) Great location too!!

Rating:

4.0

Excellent customer service on check in and check out. Truck was ready exactly on time.

Rating:

4.0

Everone was very nice and the truck was waiting in front for us to pick up. Return was easy also.......

Rating:

4.0

I have used this location several times, the staff there are all very friendly, very quick and very professional at what they do as well.

Rating:

5.0

Good people, well maintained equipment.

Rating:

5.0

You all at the San Clemente store ROCK!!!!!

Rating:

5.0

Very friendly and helpful staff both in the office and in the yard!

Rating:

5.0

The hitch ball was put on upside down and we didn't know it until we got to the Kitsap location when the UHaul representative said that is why we were struggling with the van dragging the chains. It should have been installed differently. Other than that...everyone was wonderful!

Rating:

3.0

The U-Haul representative in the store reminded me that the "average" person can move in 6 hours or less. This 60 year old is not the average mover. Then she asked again if I really needed the truck for two days, to which I replied "Yes". Then she stated that I was tying up the truck for another customer...what am I? Am I not a paying customer? I recieved NO discounts and I had to pay for the vehicle for those 2 days. I AM a paying customer and U-Haul lost absolutely NO money. I am a 60 year old woman who, along with her 40 year old daughter, was loading a truck by ourselves. I had a one bedroom with wall to wall furniture, which included a 200lb desk and 14 boxes of books, 3 desks and other "normal" furniture and loaded boxes. I did not appreciate her comments at all and felt they were unnecessary. Thank you

Rating:

5.0

Great location!

Rating:

3.0

The owner of the San Clemente location almost did not match the Budget rental truck rate I was quoted on-line. I called customer service and they told me I had to take in the quote that I got from Budget to the location and they would have to adjust it in the store. When I got there the owner told me that she doesn't do that and didn't know why customer service told me that. But because they had she would go ahead and do it. I almost walked out and just went to Budget.

Rating:

5.0

Everything was done online, easy and fast!

Rating:

5.0

Amber and the manager are very good at what they do. I'm impressed! I'm definatley coming back : )

Rating:

2.0

making it easy to get deposit back. It was very hard for it to happen and the lady at where i had returned it wasn't very nice

Rating:

4.0

I have o be honest i was hesitant to rent from U haul. I had a very horrible experience with the store in Lake forest. It was run by junkies and they ended up stealing form us. This was in 2008 and I swore Id never use uhaul again.. This experience was totally different and I thank you for an easy rental. We will definetly come back here and recommend this location to others.Thanks again

Rating:

4.0

The man who assisted me in the yard was very helpful and very customer oriented.

Rating:

4.0

I received a text message the morning of my rental instructing me to go to a different location than was on my confirmation email. I didn't realize that needed to call and confirm the change and when I went to the new location I was given, they were closed. U-Haul Traffic advised me to go to the Avenida Pico location where a truck would be available. When I arrived there was another customer on the phone with customer service complaining that because he was late his rental was cancelled. The same truck that was now assigned to me. The desk agent took it upon herself to reassign another vehicle that had been assigned to a third customer to me and to let the complaining customer keep his rental. It was a lot of unnecessary drama that soured my experience with U-Haul.

Rating:

5.0

Everyone is very friendly and helpful. I would diffently refer friends to this location.

Rating:

4.0

The first location on Calle Valle, in San Clemente was not open for business at my appointment time 9:00 am. I waited for approximately 25 minutes and then called U-Haul 800 and had my reservation moved to Pico location.

Rating:

5.0

Everyone was so helpful and had such positive attititudes from the second I got out of my car. The gentleman in the lot was very helpful in helping us determine the correct sized rental to serve our very last minute needs! I called at 10:15am and was able to pick up a truck by 11:00am. The woman inside were quick and efficient. I was definitely be recommending them and using this location again!!

Rating:

5.0

Travis was extremely helpful replacing the fusefor the back brake light and making sure I understood how to load the car onto the auto trailer. He took as much time as I needed.

Rating:

1.0

Originally sent to Preferred Towing - for Monday drop off by 7:30AM sat for 35 minutes - wasted my time - called emergency number and told holiday not showing up. Took to alternate location who were good. Could have used another day but messed up the morning. Would appreciate a comp day's rental for 5X8 trailer to make up for my inconvenience? JS Weaver aquawalker@comcast.net

Rating:

5.0

Friendly and helpful staff. Great location, selection

Rating:

4.0

A one day rental that advertises for $29.95 actually cost $154 for including a dolly. I picked up at 1:00 and returned at 6:00, with $30 for gas (I drove less than 75 miles...that is $2.45 a mile...a little pricey.....

Rating:

5.0

All staff at yard were extremely helpful and courteous

Rating:

5.0

THE RENTAL LOCATION WAS GREAT. The toll free number was confusing and took 30 min to make a simple reservation.

Rating:

4.0

I had occasion to make a panic stop when the car in front of me unexpectedly stopped. The unloaded trailer kept pushing me toward a collision with that car and I stopped within one foot of their bumper. Since I was returning the trailer after hours, I called the renting location to report that the trailer's braking system had not worked and that the trailer almost caused me to have an accident. The agent told me that the trailer does not have brakes and relies on the vehicle to stop it. I told her it did have brakes and that she should make the report. I have not had any feedback regarding what they found. It would be nice. (I'm not looking for compensation, just a bit of training for the agent.)

Rating:

5.0

Can't think of anything unless you want to lower your rental rates

Rating:

3.0

I called to square my bill, the next day after my return. I spoke to gentleman who assured me the bill had been closed and there was no further action on my part. So the next day when U-haul manager called me she started out by yelling at me saying "YOU KNOW YOU OWE ME MONEY AMY" what lovely customer service even after explaing to her what had happened she seemed not to care stating my card was declined. Of course I had another one to use. I felt bad after that and still do

Rating:

5.0

Down to earth people and very helpful.

Rating:

5.0

Treat me like family...good people.

Rating:

5.0

Cindy and Jeanette are two super employees. Keep 'em at all costs....

Rating:

5.0

offer a pick up service (a ride to the location)

Rating:

3.0

Lower Prices!!!