The staff was very helpful and very professional in helping my husband and I. I feel so blessed for having your workers help us in every way possible.
APRIL H | First ImpressionsCustomer Reviews for U-Haul Storage & Moving of Downtown St Louis
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I left a pkg in the truck.
JERRY MProfessional standards for a business model are often more important than the standards of financial performance of the business.
Josephine B | Online Move InStaff members playing games. One was upset with others so he half did things. Very upseting.
MICHAEL G | Overall ExperienceHonestly this place was even better than the pick up spot. Everyone was very kind and helpful.
Collin HThis my favorite U-Haul location it’s the gentleman that help today he’s not a ideal person to help you poor costumer service
KIARA MThe service is terrible. I had to hook up the trailer myself and the price was more expensive than what was quoted due online. But seriously the service is terrible.
John WNone
garry t | Overall ExperienceKenneth has worked with me in the past as well as my son. This Sunday I watch him handle three customer just after he was finishing me and his colleague was going on break... say around 11:30 am. Thought efficient and deliberate in his explanation on operation of the keypad/code etc. Team player. Mr. Brown should consider him as an asset and move I'm up. Best, R.Hadley NY, Ny 516-477-7179
REEDINGRAM H | First ImpressionsAppreciate the location and kind hearted employees..👍
KIETH C | Overall ExperienceAnthony Brown at this location is awesome, he was very helpful in every way. The entire staff is nothing short of amazing, they go above and beyond. Thank you to them all.
Karina S | Overall ExperienceAnthony was excellent, he explained the coverage and personally walked me to my truck. He gave me the option of purchasing additional items for my move and the price was fair. I personally recommend this location.
VIRTIS LAnthony and his crew are always polite, helpful and going above and beyond call of duty to make customer experience excellent one. Regardless of network/computer workstation issues, they manage to fullfill all my needs and get me going in no time.
Armin DTook a minute to get the van and to turn it back in. Super efficient!
ALAA ECustomer service was friendly and helpful. The vehicle was ready to go when we arrived and turn in went smooth and quick. All personnel were courteous and efficient. A pleasant experience.
DANIEL DImprove? None!!! Sarah was the Greatest. She was professional, helpful, friendly, help us when deciding which vehicle was best for our needs, just an overall super great person!
Thomas LSarah was helpful. I appreciated she greeted other customers and told them she would be right with them. She got me taken care of quickly and correctly.
DAVID LThe company is Doing a good job. Dale all hrd worker.
RAYMOND GI had very little room to maneuver (can't back a trailer in for shit). They asked me to leave the trailer somewhere they'd grab it later. I called to check in the trailer and they said I was all good. The next day I got called asking about the trailer, and I told them I'd dropped it the day before. The following day I got ANOTHER phone call asking about the trailer, which I'd turned in 2 full days prior. U-haul's left hand has no idea what the right is doing. I didn't enjoy having to explain myself multiple times. The personnel were nice enough, but the turn-in process is not effective and the facility is the kind of place I'd never go after dark.
MICHAEL WExcellent customer service, the team was very personal, understanding and greeted me with a smile. They didn't just treat me like a customer I was treated with respect and like a VAULED Partner. I will recommend this location to everyone. Thanks
April R | Overall ExperienceStaff was great and the manager is very helpful
KAREN SBoth customer reps were very nice and patient with me. I really appreciate that because I was going a rough patch in life🥲
PATRIA MConvenience was great. We had the U-box delivered and then stored at the downtown warehouse for several months.
Landon BFriendly staff great location
MONICA H | First ImpressionsHonestly, I wouldn’t change a thing. If I have to nick pick , I would say put more than one chair in the waiting area.
ESTELLA WThe company did a great job
RAYMOND GBest staff !!! Excellent
tiffany j | Overall ExperienceThe entrance door doesn’t work.That is a inconvenience!
Walter M | Overall ExperienceThank you — you should let people use minor credits — they need to move too
DEAN MCustomer service was horrible from the front desk, I waited so long the manager gave me a discount, no one showed me my unit so I didn’t see my unit u til everyone was gone and it is too small for my things and I also did not receive my lock to my storage to lock my storage. I had to leave my storage unlocked and unsecured this was all one persons fault and she does not need to be working the front desk. She was so unprofessional and I have her to thank for mt horrible experience.
LAUREN BCrew is ALWAYS friendly and willing to go above and beyond call of duty to satisfy customer needs. Highly recommending this location and services provided by great professionals.
ARMIN Dattendant was helpful and accommodating, and knowledgeable in all the things dealing g with storage and rentals kudos dude you are an asset to your company 😀 👍
MYRON TThere is nothing I could complain about the service because of your employee sarah foley, I wanted to really thank her for being able to drive our truck and what a wonderful person she is. She is simply amazing in doing her work. I genuinely appreciate her in every way!!!.
Dhanesh DAnthony at the front desk is completely unprofessional. He charged me $435.00 for insurance that I did not want or need. When I asked him to credit my account (which was a 30-day rental, so was pretty expensive), he would not do it and was a jerk about it. I have been passed around from person to person at U-Haul trying to get this resolved and am extremely frustrated. I rent vans and trucks a lot for my company and this was my first time ever using U-Haul and will most certainly be my last since this process has become a complete nightmare. Not one person has been helpful through his process.
Brian TThere needs to be different signs that says exactly where to drop it off. It is in a alleyway that leads to a parking lot where you can not turn around at. There are cars and trucks going through and it blocks any way out or in. This is the worst drop-off location I've ever seen. There was no one at this location to help ortell you where to go or unhook the trailer from the truck. They told me to drop the trailer were ever it was. This is a very bad choice for a location
john pMr Brown, was great, his customer service was excellent, thank you for all you do.
Pamela B | Overall ExperienceThe service was great from Shakwan and Brittany.
CHINELO BAgent Sarah Foley went above and beyond to assist my needs and help me switch from one unit to one more suitable to my needs The entire process and experience was barnone.
Parker L | Online Move InAnthony was very helpful.THANKZ Anthony!
Walter M | First ImpressionsI had the wrong date down for the rental. I called the location and asked for a change of the rental. Someone answered and said the call very promptly and assisted me with the change! The store is in a great place, clean, and well stocked!
LILLIAN BOur entire experience was very smooth and convenient. Thank you for the great service!
Tracy B | Overall ExperienceThey were very helpful and understanding
amanda g | First Impressionsthe truck needed maintenance; it was scary to drive it. the truck was wobbling while driving. Maintain your truck before an accident will happen!
John nTHANKZ to Anthony,excellent employee.
Linda M | Overall ExperienceI had a MAGNIFICENT EXPERIENCE!!! Thank you!!
TOYA HThe whole process was exceptional. I was very pleased from start to finish.
tony fGreat customer service.
SAMIA AAlways easy, professional, and efficient.
PATRICE WThanks a million
TERRENCE S | Overall ExperienceProfessional and kind.
Micheal B | First ImpressionsBetter customer care and more attention to the quality of service
SYED AAnthony was amazing and very helpful!
Grace B | Overall ExperienceAs a returned customer, I do highly recommend friendly staff and services provided.
ARMIN DI was very happy and thankful that you all was right there at my time of need everybody was very nice everything was clean everything was safe I thank you so much yes I will recommend you all too family members and Friends may I have a blessed holiday and thank you so much everyone treated me very nice
TANYA L | Overall ExperienceStore Manager (Anthony Brown) was very friendly, walking me through the process with some big tips and suggestion, with big smile...all the time.
ARMIN DMy experience was great no concerns
MONICA HHorrible
AAIYSIA PI had a small issue with my move out day. The exterior door to access the building would not open for me to clean out. I went to the office the next day after work. The 2 employees at the counter were busy with back to back customers, but I got a chance to speak with both of them. My issue was resolved in an instant. Top notch customer service. Thank You. If I ever need storage again, this is where i will go.
Darian T | Overall ExperienceMake sure gate is lifted when ready to depart. Staff was extremely helpful and friendly.
Cameron RTo me it's the way it always should be
ANDREW AThe GM was kind enough to help me navigate the place and make my experience easy, unforgettable, and excellent overall!
Charles HFueled the truck and was charged, when on the phone with customer service at location was told it was a computer error
ANTHONY MI have yet to recieve my refund for the deposit and everything else
JAMELE JNot everyone was friendly. Most times when I would come in w/ questions or needing serious help as far as getting the xtra lock off of my storage, or wanting to add a PIN code to access. They would have me wait for over 20+ minutes w/out any communication what so ever. Other than that I do appreciate the Manager Anthony! He has made his effort to help out quick and efficiently. Thank you to him. Everyone else needs to fix their attitude ! You all are dealing with the public constantly. It would be great if you put your pride to the side and realize where you are, which is WORK !
Aaliyah A | Overall ExperienceIt was a great experience, until the rental of a cargo van. The personnel couldn't find the key to the original one contracted to me....he did look for the key, even though that was time consuming. So, therefore, he had to contract me out a different van. Otherwise, my experience was excellent! The rental unit is large enough for my stuff. And a couple of my neighbors has interest in your rental units. I passed on your business cards to them both. Hope all goes well with them, too. Thanks U-Haul!!!
EDNA G | First ImpressionsI’ve noticed a huge improvement at this location when it comes to customer service. I believe Anthony Brown’s leadership is the reason for this. Keep up the good work.
Tracy C | Overall ExperienceThe workers were under the influence at work & extremely rude. The van was unsanitary. Would not use U-Haul again
Jessica CAlways a Lovely pleasure working with them all❣️
TEIANA EMake pick up truck available for rental‼️‼️
MICHAEL WGentleman that helped Mr was very polite. He was able to assist me and another guest concurrently. The other guest was a bit difficult but the gentleman remained very calm and professional.
MONISHA SI rated this location low because I advised them of my route and still got charge for extra miles.
Benjamin SI want to thank you all you are and really helped me when I had to move you had a truck and it came right on time thank you
TANYA L | First ImpressionsThe prices are ridiculous. I paid 80 dollars for under 2 hours of usage for a uhaul van. Looking back i could saved money by getting an uber xl. I simple needed the uhaul to bring my bicycle to the shop.
ROSS UThe vehicle needed something. The check engine light was on and the vehiçle was very nosy by itself.
LAKEISHA NThe General Manager was a great representation of UHaul quality. Good job!
larry b | Overall ExperienceExcellent experience my things were safe and secure price was reasonable I would highly recommend over any other storage company
Cynthia M | Overall ExperienceThe storage people were friendly, Very Considerate & loyal. ❤️
Terrance E | Overall ExperienceUnfortunately, I would never use this location If needed again. Location seemed sketchy all across the board. Homeless people actually lived there in units and confirmed by staff. Safety was always a concern when using this location.
Scharita S | Overall ExperienceThumbs up to U-Haul Downtown Moving and Storage. The staff is professional, competent and at the top of the game in delivering great customer service. I will continue to and be more than happy to recommend to my family, friends, co-workers and anyone else U-Haul for all their moving, or storage.
Rodney W | Overall ExperienceOnly issue was me cold t find the keys to lock storage and I ask to get it cut off thy said no but I call a locksmith you really can’t damage a strove unit cutting off a lock you want me to pay a locksmith is just crazy to me it’s all about money cause workers should’ve cut it off or allowed me to cut it off and or charge me to for cutting it but I ended finding it I had movers ready that day and to pay them for no work done was a waste to me it was there only availability but next day was a success just with son being off work moved it all by home self overall it was great to have you guys for that 1mt and few days thank you
Cherise C | Overall ExperienceThe supervisor was SUPER PROFESSIONAL, it's always nice to do business with people with high integrity!
KIETH C | First ImpressionsIt was an overall pleasant experience in and out for us...I appreciate the staffs availability and kindness providing customer service!!
Kristopher M | Overall ExperienceI have had to email the district manager several times and no response. I was a customer for years and I am very disappointment in the treatment that I received and can not say that I would be back as a returning customer.
Mark R | Overall ExperienceI need the truck another day.
CLINTON O | First ImpressionsUnit 4090 still had the previous tenants items still in there.
Sheress H | Online Move InErston is the most awesome manager a business can have. He was very helpful, always friendly and very accomodating. Thank you for your service!
Jilian B | Overall ExperienceStaff very PROFESSIONAL, love that the staff speaks well and very patient with you. The Excellent service is A+ I would very much recommend this Uhaul.
Monica S | First ImpressionsThis uhaul location had water leaking from their pipes damaged my stuff, when I informed them of the water leaking and damaged it caused. Uhaul failed to move me from the unit. I on travel overseas and had to make arrangements for people to remove my items left in unit. Never again will I ever use this facility again and recommend anyone who asks to use this facility. I am retired military veteran and will recommend all stations not to let soldiers use this facility.
john w | Overall ExperienceI would highly recommend this U-Haul storage place. The employees are awesome and the building is secure.
Jeff G | Overall ExperienceStaff member was Very Very Rude and made Everyone that was standing in the office counter like he was a violent man, he had short dreads and piercings and dark skinned, he came in and said the doors should be locked and they should ve going home, when myself and two other people had be in there waiting for hours to get helped, he had Everyone Very Uncomfortable and wanting to leave as fast as possible, when he came in he sat in the chair by the window and grabbed the phone from the person helping me when he was helping me and then took it from the white woman and sat back down while the bald head agent asked him to help complete my truck rental and he said after he finished what he was doing, But keep complaining about why they were not closed eventually I left with a rental contract without a truck and the other two people got token care of and left with a truck, while i didn't because he wouldn't help bald dude complete my rental
Timmy H | Overall ExperienceInstructions on how to access facility and storage unit during and after office hours was very confusing.
Ryan O | Overall ExperienceThey rented me a 26 foot truck for pick up at spruce street ! They called 2 days prior and told me to pick up the truck from the kingshighway location Further out! More time and more mileage; please credit me $30 for the inconvenience. Thank you
Raju M | First ImpressionsGreat customer service!
Shequeta M | First ImpressionsThe online reservation is easy. Directions on how to access the unit was very confusing.
Ryan O | Online Move InSafety and security is important to me and this is why I choose this location and storage facility. Staff is amazing and helpful.
Jessie S | Online Move InVery friendly staff
Marjorie B | First ImpressionsEncountered one problem when trying to access storage unit after 10:00 with 24-hour access privileges — the problem was resolved the next day. Also, the contact phone numbers were not current it effective.
O D | Overall ExperienceI already Left a comment thank u
bernice b | Overall ExperienceIlove the customer Src. I receive at U haul on 418 N. Tucker r so beautiful they make I smile an keep i laughing they all about the business as well I love me some them
Bernice B | First ImpressionsThis is the second time renting a storage unit from this location. As with the first time in 2022, the agents are professional, knowledgeable and prepared. Thank you!
Sharon T | First ImpressionsJust keep up the good job.
Rodney D | First ImpressionsStaff is very accommodating, knowledgeable, and responsive to the chaotic fluidity of a hectic moving experience. They made a potentially disastrous day into a manageable day that exceeded our most hopeful objectives and expectations.
O D | First ImpressionsThe facility was okay. The staff were horrendous. They were not attentive at all. As someone who visited my unit often, they were extremely dismissive and unhelpful. They were often on their phones, listening to loud music or watching videos. Whenever asked a question, or if they had something, even the simplest things they would also refer me to someone in the back room, if someone was at the desk they never could actually assist, it was very odd for them to have to always defer me, it felt like they simply didnt want to help and I always felt brushed off.
Tia F | Overall ExperienceErston and his team are amazing. Thank you so much
MICHELE F | First ImpressionsMy experience with you guys was great until I fell behind on payments and everytime I had enough fees were tacked on. For the past year I haven’t had a stable home or job. I’ve been battling crippling anxiety and depression. I struggled to do even the simplest things like make a phone call. I came into the store in Jan trying to make a payment. The man said I couldn’t do partial only full but that my stuff was safe forever since I had Been in. I assumed that was a lie. I know ultimately it’s my fault, and this is just another thing I’ve messed up. But that was my entire life all my photos, all that was left from my now dead mother. Gifts she gave me letters she wrote me. Things that I know whoever bought it just trashed. It really hurts my heart. that’s how it works you can’t pay you lose it and if it was going to just be trashed why couldn’t I have it?. I hate how when you’re poor everything is designed to make you lose even more. can’t. I literally just got a new great paying job and that week was going to come back in to try to work something out. I was actually feeling hopeful thinking of being able to get a place and have all my things back. But I worked late everyday and mixed up the date of the auction and when I came in it was already over and the guy said there was nothing I could do. But none of it was really even mine to begin with. everything is temporary and it only hurts because I was attached to it. The more we cling to something the more it’s going to hurt when it’s gone. Maybe I can learn from. And if I have nothing, lost it all.then there’s nothing to be sad about losing.
Danielle T | Overall ExperienceThank you Uhaul Staff
deanna l | Overall ExperienceThe staff was amazing morning and evening. Very friendly and informative
michelle g | First ImpressionsI can't remember which employee helped me but he was fantastic! Super helpful and very kind.
Tessa B | Overall ExperienceI would have loved to have 24 hour access as advertised. Overall, the experience was great. I’d recommend all my friends and family.
Clarence S | Overall ExperienceThe staff was friendly, And fast they made it very easy !!
beria s | First ImpressionsNone
Michael M | Overall ExperienceMgr was awesome and the guy that was helping from another store was really good as well.
Jeff G | First ImpressionsErnston and the staff are amazing. My experience at this uhaul operation is by far the best experience I have ever had at a uhaul location, and there have been many experiences over the years!! He takes pride in this facility and does the work of 3 people!! He is always so pleasant and has solutions to whatever problem we may have thought we were going to have. He is wonderful and I hope the owner (if he’s not the owner) knows what a jewel of an employee they have and makes sure they keep him.
Lisa B | First ImpressionsI didn't know I had to take a picture when I dropped the truck off.
Johnathan C | First ImpressionsErston has been very helpful and was great in understanding my decision to no longer store my belongings with U-Haul. Definitely an asset to the team.
cherize M | Overall ExperienceAppreciate the great help and friendly contact. Mr Mallet made sure I was taking care of every step of the way. Will be recommending
Lacresha B | First ImpressionsCustomer service definitely needs improvement
Zackary S | Overall ExperienceStaff was always very helpful kind and professional
Kathleen W | Overall ExperienceThe manager Erston always was helpful in every way not just to me but to all others I witness. He made sure that those that work as his counterparts the mission of working and being a part of this U-Haul location. The storage facility was always secure and clean before I got a unit, while my items were stored in the unit and even afterwards. I never even saw dust ever. I always saw workers cleaning the storage facility. I truly am honored and feel as though it was a privilege to have stored my items there until I moved. There was a time I did not lock my unit correctly and was called immediately to address that matter. That’s what I call exceptional customer service! Thank you to everyone in helping me feel safe, secure and knowing that my unit was always clean and pest/rodent free seeming that it is an old building!
Tunye T | Overall ExperienceThe agent that helped was very helpful and patient
tiffany j | Overall ExperienceI WAS TOLD BY THE MANAGER THAT SINCE MY STORAGE WAS ABOUT EMPTY THAT I COULD COME AND GET THE COUPLE OF THINGS OUT WITHOUT PAYING AND I INFORMED HER THAT I WOULD BE COMING FROM OUT OF TOWN WHERE I NOW LIVE. I GET THERE ON SUNDAY AND WAS TOLD I HAD TO PAY THE STORAGE FEES.IT WAS COMPLETE WASTE OF TIME AND FINANCES.
DAWN T | Overall ExperienceThis place was out of sight and right on time. The staff was uber helpful and ready to assist me at the drop of a hat. Derond was the young man who helped me. He was a grade-A worker.
Leamon B | Overall ExperienceThe next time I have to move or storage anything I would never use nobody else but you all thank you for everything
Leonard J | Overall Experiencethe ENTIRE staff made the hauling, moving and storage easy
Sylvia M | First ImpressionsErston and his team were amazing! Moving can be a time of frustration and unrest but this team ran like a well oiled machine and my transition was seem less.
Stefani E | Overall Experiencethis man who runs this location is effective at lying to his customers and fraudulently goes about forcing people out and stealing their belongings.
SCOTT S | Overall ExperienceOct. 2023 -- I retained a storage unit in Sept. 2015 and was pleased from the beginning with it. First, I like the fact that the location is within a renovated building. Secondly, I like the easy access in the covered parking area and the level of security provided. Finally, there have been different managers over the years, but the current manager, Erston Mallet is far and away the best of those managers. He is a friendly, organized and helpful leader there. Using U-Haul Storage has been a great experience, so much so that I have retained another unit in another state where I'm moving. Highly recommended.
GAYLE V | Overall ExperienceThankyou Fred, Ernest, everyone who assisted I will miss the city and all of the character of the historical buildings, the move out this time was a once in a lifetime! Amazing
Julie C | Overall ExperienceEveryone was very nice and considerate! I was unable to make the office hours to let them know I was done with my unit and they were able to contact me and close it out without me having to leave work!
Abie V | Overall ExperienceNever again will I ever rent a storage or a moving truck from you guys ever again. Worst experience EVER!!!!!
Jasmine N | Overall ExperienceI had to keep my U-Haul moving truck for an extra day. Due to the U-Haul storage having an malfunction at the door that wouldn't allow customers to enter there storage units. Then the next day I get there to realize that I have to walk and catch a elevator to unload a 24 inch truck. I was completely destroyed about the whole experience. I have a negative balance that I owe U-Haul due to the service that I received from you guys company. I will never refer you guys to anyone as in regards to a storage or a moving truck. My whole experience with U-Haul was horrible and pricey due to poor communication and organization.
Jasmine N | Online Move InAbsolutely the best U-Haul Facility I have rented from. The Manager and other representatives went above and beyond to make me feel I move experience was a smooth one. Thank you all for caring especially on the hottest day of this year!!!!!!
Tunye T | First ImpressionsGive them all a raise they most definitely deserve it
Aldo S | Overall ExperienceYour co-workers were friendly and that I loved. They work everything out for me, thank you.
Saundra P | First ImpressionsThough it’s not their fault and people keep the trolleys, it would be helpful if there were more to use. The staff was very sweet though, thanks for the help!
Emily W | Overall ExperienceErston Mallet - the general manager at this awesome. He represents your brand very well!!
Miranda M | First ImpressionsCancelled my unit after I paid for this current month.
jermey a | Overall ExperienceWhen coming to my move-out the staff was not very helpful very disappointed he didn't answer my question he acted like he didn't no what to do I was leaving and ran into the guy that helped me day one he took me back to the counter he helped me with my questions I was satisfied I forget there names
Joann J | Overall ExperienceWe found better storage for nearly 1/3 the price at U-Haul. Plus, the floor we were on had no A/C. PLUS, I received a notice regarding auctioning our possessions if acct not current!. After I called, the office confirmed the account was current ... on an auto-pay, knew it was ... "Oops, so sorry!". Well, you ought to be. Done with U-Haul.
joyce w | Overall ExperienceThe staff does need more training- it took a little longer than it should have to find my reservation.
CHRISTOPHER W | First ImpressionsCustomer service is amazing and very professional and they make sure that they solve your problem or help you with every question you need answered
Demont H | First ImpressionsEveryone was great…except for that one guy. The guy with the milky eye. But everyone else was rad.
glen y | Overall ExperienceManager was great
bill r | Overall ExperienceAll the staff was very professional and very helpful and answered all my questions. I felt very welcome. Thanks
antoinette w | Overall Experiencethe wonderful staff made this literally the best moving experience I have had. They were extremely knowledgeable, helpful and very friendly
Tiffany R | Online Move InPERFECT
amita e | First ImpressionsEverything was wonderful, the greeting was well received, the enviroment was great and clean, and the sevice was welcoming and warm The manager was very helpful and detailed and walked and explained eveything in detail and then asked are there any questions.....Great job
Charmyn G | First ImpressionsI’m always well taken care of especially since the recent staff replacements. They work hard and do an awesome job keeping up.
Micah J | First ImpressionsErston, is the best! Always attentive to my growing storage needs. I could not have asked for a better experience!
Tony ( | Overall ExperienceThanks
Jessica W | Overall ExperienceExcited to be using this uhaul but a little upset with my experience trying to get into the building/my unit last night though. :-( I had the bed of my truck full of my daughter's things and it was raining like crazy off and on cold nasty weather so I really needed to get her stuff inside so it didn't hey ruined but unfortunately was never able to actually get into the building. Someone had said they closed at 8pm and I I distinctly remember chosing this place bc their storage access hours were supposed to be until 10pm. Wondering why this was not mentioned to me during the actual renting process.
Shannon M | Online Move InVery helpful staff! Helped me save a lot of time and stress from my moving experience. Thank you all so much.
Abreya R | First ImpressionsGood people
Monica W | First ImpressionsStaff was very helpful and professional and made very comfortable. And answered all questions and was very respectful. I would recommend highly recommend them job well done.
antoinette w | First ImpressionsErston and staff is pleasant and thorough. I had my belongings with Uhaul for Six great years and not had one complaint or issue. My experience was wonderful. Management and staff was amazing especially Earston the manager. Great place to trust and store belongings as I traveled out the country. Thanks Uhaul Thank you staff and management. Thanks a bunch for taking care of my belongings!! Celestine
Celestine S | Overall ExperienceThe manager was very helpful nice and help out where needed
Susan D | Overall ExperienceERSTON was very helpful and gave amazing customer service he had his hands full with others but kept checking with me until he had time to service me great job sir
Kevin S | First ImpressionsThe manager was very knowledgeable and friendly. He was hands on working and not just supervising!
Diedra L | First ImpressionsExcellent customer service!!!!! I would 'highly' recommend this facility for business and home storage.
VANETTA C | First ImpressionsI am always impressed with the service I receive from Staff. When I am stressed about my unit, someone is always there to assure me they are there to help. Even when they are busy, they find time to be courteous.
Barbara J | Overall ExperienceSold my storage unit knowing that I was paying on my unit. Sold my unit with out giving me a notice knowing that I live in another state.
Marsha S | Overall ExperienceThanks for good services
Christian H | Overall ExperienceThe manager and staff were very friendly and helpful. What didn’t like was a female staff member contacting me the following day after me and the manager had already had a discussion.
SHELLEY S | Overall ExperienceVery helpful, great staff, seamless, simple process
William K | First ImpressionsLove the lighting and the cleaness of phycility
Gail B | First ImpressionsI have never stepped foot into the place, the reason for my rating is because the way my cancellation was handled was inappropriate. Now I have to wait another week to get a refund back I should have already recieved because the manager at this location didnt process my refund, until friday when we talked on monday. Noone told me I had to check out from the storage unit on my end to officially process the return. But all I got from the manager is no receipt, he just said you will be getting a refund. No confirmation email until I called on friday, which is when i was informed the refund was just processed that morning. Also had to pay for my truck rental twice, because even though the first month was supposed to be free, after the fact I found out I actually was charged. Would not recommend
Jennifer W | Overall ExperienceI will be back soon!!!
monique m | Overall ExperienceWhoever does the hiring here, does an amazing job. I’ve come across multiple employees at this facility on different occasions and each time experience is phenomenal. They always make sure any questions or concerns are handled with care before I leave! Customer service has gone downhill in a lot of places, so it’s nice to notice that it hasn’t gone downhill here. Thank you
Jasmine P | Overall ExperienceGreat
Jonthan V | Overall ExperienceManager needs more training in customer service and need to respect and be more respectful to the renter and need to check on employees at night because there where smokeing marijuana. Thats why its failing in my book.
Gary G | Overall Experiencevery busy
andrea B | First ImpressionsVery good and enjoyable.
Gail R | Overall ExperienceVery good service
Gail R | First ImpressionsThe advertisement stated that I would get one month free storage when I rented a vehicle on the same day, which I did. But this location said that they wouldn’t honor it even though I booked my reservation online as the ad stated. That was disappointing.
Robin B | Overall ExperienceThank you U-Haul Storage.
kevin m | Overall ExperienceThey shut there system down before five I Return the truck at 4:45 and they told me I had to come back tomorrow to get the rest of my money and that they were going to return the truck tomorrow they also was counting money as I walked in with the open sign still lit up that definitely is not how you do business also I could have rob them if I was a criminal that is protocol and I know that is not company policy I have To come back tomorrow even though I was there before five to drop off the truck like they told me too I guess they were in a rush to go home not a good look at all
Tia R | First ImpressionsClimate control certainly wasn’t because we had medical supplies and wax bars that melted, got ruined, and couldn’t get refunded. Was told to move car in two occasions only to see another park where I was and not get asked to move. Place was filthy, for example trash was in some spots for weeks. Pulling into the garage was just as crap because the sensors on the entry door never worked. Instead you had to park your car in front of the door, walk down the way, badge in, walk inside, open the garage door, pull in, then park. See the problem with that? Crap.
sabrina m | Overall ExperienceI'm really appreciative that they work with you on paying your Storage.Sometimes I'm a little late to pay.And with Covid and all it's Very Hard to get to them sometimes
Sharon L | Overall ExperienceThe Tucker location is horrible. There are only two offload doors. Everyone outside the building did not know how to access the building. The building information was not available. My access code did not work for a while. It takes too long to unload the truck. I made a big mistake choosing this location. There are several other issues. Horrible, horrible experience. I wish I could move to another location. What a nightmare…
Woyece K | Online Move InThe Tucker Blvd facility is well maintained and always bright and comfortable in the storage area. The staff has always been professional, friendly, and most helpful!
RICHARD B | Overall ExperienceThey were very efficient and professional and very nice. Great staff. Nice place older but nice feel great location
wade g | First ImpressionsThe general manager was great and so was her staff thank you very much
Kevin B | Overall ExperienceFriendly and helpful staff
bob v | Overall ExperienceThe only problem I had was checking out the manager on duty was really unpleasant and unprofessional. She was really nasty to her staff . Then after chew him out at the front desk in front of customers . She than proceeded to be snappy with me like she mad she had to work on a holiday.
LaDasha M | Overall ExperienceThe facility itself was well maintained but the staff was horrible. From the managers to the regular employees. I will never use uHaul storage again!
Imani P | Overall ExperienceErica is great and is incredibly helpful and very kind.
Gino A | Overall ExperienceOnly issue when you call its. Not. always St.Louis area.. Otherwise No Problem at all. If you had a question. Nothing life shattering With Covid Issues understand
Vicki H | Overall ExperienceI had my storage unit here for over 3 years and received exceptional service the entire time. Had a few issues with autopay on my account, but the employees on location made correcting the issues easy and convenient.
John K | Overall ExperienceExtremely great!
Larry N | Overall ExperienceThe lady that worked Sunday afternoon, not sure her name, was amazing! I really appreciated her help and kindness! The gentleman was nice too but I didn’t interact with him as much!
Adrianne N | Overall ExperienceI would like to give a huge thanks to Earl at the 4230 Gravois Ave, Saint Louis, Missouri 63116 location for getting my reservation together and being a great worker in great spirits. All in all everybody involved were great and helpful.
Mark R | First ImpressionsThe only thing I had a problem with was they kept billing me after I exit my unit in December 2021. January and February they sent me bills for something I no longer posses.
Cynthina C | Overall ExperienceKeep up the good work . Best U-Haul I've used
Ariana N | First ImpressionsSome friends and family may like take the elevator up to the storage unit, however, I have assisted others with units that allowed to drive up to its floor, with much easier accesses. Thx U. It was different, but not horribly bad. Thx U
Linda B | First ImpressionsAn overall Excellent experience with awesome customer service.
Jacqueline L | Overall ExperienceJake was kind and helpful during my move in and check out. He even helped to move my truck so I could load it up. Perhaps he was just doing his job, but it was very appreciated.
Theresa K | Overall Experiencetoo many units for only one elevator, and this location is adding more units. madness. dirty. elevator floor has not been mopped ever as far as i can tell. bathrooms have been dirty and unmaintained for a long time. and now they are all locked except at the office. no stairwell to the ground level except the fire escape. how is that even legal. i found that out when the elevator was out one day. staff was not friendly or helpful during a period of time locker alarms were messed up and constantly going off. made using my locker impossible to use. i feel i should receive compensation for how nasty this place has gotten since i first rented my unit. will not be recommending.
RONALD B | Overall ExperienceOverall is was great a lil pricey for the size I rented was only downfall.
Wendy W | Overall ExperienceN/A
William B | First ImpressionsEven after six months of non payment they still had my things and allowed me to pay them a settlement to remove my stuff. Thanks guys. It was a helpful process for me.
Jazmin C | Overall ExperienceWe rented a 10x20 only to find that it is 2 separate units sold as 1, and then when we went to look at the units after completing paperwork both still had locks from other renters on them. We were then given other units (after more time to do paperwork) and then when we opened the units they both have huge 3 ft diameter concrete support poles in the middle of the units. This is a very old manufacturing building repurposed for storage. It dirty and difficult to get in and out of wirhbonlu one elevator. Not one I would recommend.
Christian L | First ImpressionsAwesome team,everyone was great!!Thanks for your service...Be safe
Sonja N | Overall Experiencei am impressed with the security
Derrick G | First ImpressionsI was impressed with the level of security to protect our stored items. Access was easy with parking near the elevator. We stored household furniture for 2 years and it was very safe and in great condition when it came time to remove things from our storage unit. Thanks for a great experience!
Derin R | Overall ExperienceThe staff was very helpful when we came to drop off the truck and loaded the storage. Just delightful.
DAWN T | First ImpressionsI had my reservation done 3 weeks prior to 08/14/2021. After arriving from Chicago to this St. Louis location to pick up my reserved truck, all that was done by the UHaul rep was "unfortunately the truck is not here" and that he couldn't help further. This caused a major inconvenience on our preplanned moving plans. I would never trust the UHaul reservation system.
Mehmet T | Overall ExperienceEricka helped me and accompanied me the whole process she did superb she gets TEN Stars she is definitely the best ever hands up to Erick
ROCHELLE M | First ImpressionsI had a great experience temporarily storing my items at this Uhaul facility. Erika helped me move in and open my account as well as close it when I was finished moving my items out. Highly recommend this location.
Nicole S | Overall ExperienceThe staff are nice and helpful and I recommend anyone to use this facility.
NIKKIE A | First ImpressionsJacob was so helpful. I had a really great experience and trust that my items are safe.
Theresa K | First ImpressionsJake and the entire team have been wonderful. I rarely post reviews, but had to for them because the level of customer service was unbelievably good!
Stephanie D | First ImpressionsI personally like to offer Erika my thanks for helping with the process.
Mehmet T | First ImpressionsErica was great! She provided much needed guidance on my storage unit which was different than what I was told from another U-Haul representative. She was patient in helping me choose the best unit for my storage needs. She was also super helpful with my return of my equipment. Customer service like Erica's makes it easy to do business with U-Haul!!
Quinshala W | First ImpressionsThis was the worst storage/moving experience I have ever had.
valerie l | First ImpressionsErika the assistant manager was awesome
Veronica C | First ImpressionsThank you for all the additional help. Thank you.
TAYLOR D | Overall ExperienceThe employees were very helpful!
Elisabeth B | Overall ExperienceNice and convenient just what I need
freddie B | First ImpressionsThanks for all your help.
Doris M | Overall ExperienceI hope the store manager reads these reviews because ERIKA deserves the highest praise and a raise. Not only did she help me rent the perfect sized storage unit, but she was extremely helpful in moving the 26' truck I had rented into their designated loading space so my movers could unload the truck with ease. ERIKA truly has top tier customer service. Thank you ERIKA for all your help with my move today!
Nicole S | First ImpressionsThe office worker on duty, Anthony, was extremely helpful and competent despite they’re being an overwhelming amount of customers and needing to switch the reservation room the day of.
Ashley M | First ImpressionsSuperb World class as all would expect from this top of the line brand. This facility is staffed with pure professionalism. The physical facility is clean, modern, and brightly lit. Indeed the exhilaration of being served so well is unforgettable.
Gary B | First ImpressionsThe best Uhaul operation I have done business with from truck rental to storage units to buying and returning boxes. Really terrific. Erika has a great customer focused attitude and is worth investing in. I can tell she wants to learn and grow with the company. Bryan Samson
Bryan S | Overall ExperienceThe system was down that day and we had to move the next day. Erika was a big help to us by allowing us time and truck use for the next day. She went above and beyond for us. The service was great and the unit was clean.
Amber H | First ImpressionsMuchas gracias estoy súper contenta
YAIMET L | First ImpressionsThe manager is especially very helpful, patient and he is always polite. Thank you again Jake!
Delores W | Overall ExperienceFast Friendly Helpful.
Vicki H | First ImpressionsI have moved 26 times and used uhaul storage and rental truck services for many. This is the BEST and most efficient location of any I have used across the country. Jake has built a great team. Erika should train others in customer service as she is that good. Terrific operation.
Bryan S | First ImpressionsKeep up the good work
CORTNEY M | First ImpressionsAll matters were definitely properly taken care of - all Staff Members were absolutely helpful
daniel d | Overall ExperienceOMG!!! This location is incredible! The staff is ALWAYS friendly and seem happy! I just moved all my stuff out of my storage unit after holding it there for 3 years and all my stuff was exactly how I left it. Thank you U-haul! 100% Satisfied!!!
Daniel P | Overall ExperienceVery nice, knowledgeable, and helpful, good people, good experience for me, will always recommend this location
Randy M | First ImpressionsI didn't feel safe relative to covid protocals when I visited this facility. Shared concerns and was not acknowledged. Wait times whenever calling for assistance were ridiculously long. Otherwise positive experience. Thanks
Gayle R | Overall ExperienceI'm absolutely glad to mention that I'm being fully satisfied about very fine quality of the entire quality of service. Staff Members absolutely cprofessional. Definitely, I'll be recommending this U-Haul facility to anyone who'd be in any need it of rentil Free it up with 4 to 66j6
daniel d | First ImpressionsChristine was very helpful and attentive to my complicated needs. She simplified the process. Her customer service is beyond top notch. Thank you Christine!!
latonya j | First ImpressionsMs. Christina was extremely helpful. African American, younger gentleman demonstrated excellent customer service not only with me but with all customers that he interacted with. The youngest African American gentleman, who escorted me to my units, was also nice.
elvira f | First ImpressionsGreat service and I feel that my items will be safe for my storage unit
Andre T | First ImpressionsGreat storage experience from start June 2019 to finish September 2020. Thanks.
janice m | Overall ExperienceStaff is extremely helpful and courteous to customers including myself. I’ve used another Uhaul storage location prior for storage and truck rental and had the worst experience, but this location on Tucker made this experience a blessing!!
Carlos F | First ImpressionsExcellent
Melvin I | First ImpressionsEveryone was great!!!. Everytime I came in it was great.
Priscilla H | Overall ExperienceStaff was very helpful, and the building being a refurbished shoe factory keeping a piece of history alive is really cool.
steve s | First ImpressionsThe area by the elevator had shattered glass and dirty, old furniture in the "giveaway" pile that was flopped all around the area. The store manager was very nice and acknowledged me in line right away when he came into the store to assist while the other gentleman was on the phone. He was prompt in the payment process, finding me a storage location and pulling the truck around for me. He was also there for the return process and made it easy to come and go. He was efficient in emailing me over the receipt also. Nice guy! I appreciate the easy service during a stressful moving day.
Danielle T | First ImpressionsThe staff was super friendly and made the process of moving feel a little less stressful
TARA F | First ImpressionsMy experience and expectations were awesome.
monica m | Overall ExperienceEasy access convenient location. Great staff
Camille M | First ImpressionsThe woman, I forgot her name but she is on the management team, was awesome! We needed to increase the size of our unit and she was very helpful.
Monisha S | Online Move InDefinitely the best storage i have ever used.
orlando S | Overall ExperienceI would recommend U-Haul Storage to all my friends and family and anyone else because they're reasonable they are reliable climate control plenty of space clean and just all-around good storage facility
Leroy P | First ImpressionsEmployees were very courteous and helpful. They were very informative about the serverses offered. I would recommend Uhaul to family and friends.
Stanley M | Overall ExperienceN/A
Delores W | First ImpressionsVery good friendly and helpful staff.
Charles V | Overall ExperienceThe staff had great customer service. This was my first time using U-Haul and didn’t know the process of renting storage/equipment, but they made it easy to understand
Matthew F | Overall ExperienceStaff at the location in downtown St Louis is incredibly helpful and very professional.
Scott B | Overall ExperienceGreat
Pierre F | Overall ExperienceI'm grateful for this location it was close to work when I needed items of mine the staff was professional and Courteous always willing to help with any situation you had. I highly recommend them
James B | Overall ExperienceGM Very Helpful..
John V | First ImpressionsThe gentleman that helped me was extremely wonderful and a pleasure to work with. I got to watch him multitask with many customers at once and take care of everyone's needs with impeccable timing.
Christy H | First ImpressionsMy experience was easy
Maria W | Overall ExperienceStaff was helpful and responsive initially. Was told I would 24 hr access originally only to find out I didn’t and had to add that on. Also mad they wouldn’t refund me half a month after I moved out.
JEREMY S | Overall ExperienceAwesome everytime i use them!
Tara F | First ImpressionsGreat facility. Easy access and use.
Stephanie K | Overall ExperienceThe gentleman that checked me in was nice and very helpful with getting me situated inti a space with enough room for all of my belongings.
Scott B | First ImpressionsAll my needs were met without question. All employees were courteous and knowledgeable.
Paul W | First ImpressionsAbsolutely perfect experience. The onsite manager was helpful and professional.
Carlos S | Overall ExperienceExcellent and professional workers.
Charles V | First ImpressionsExcellent discount no payment on 1st months rent 🤗 👍
michael w | Overall ExperienceThe service and staff were excellent. The employee that rented me the unit a few months ago and closed me out (same employee) was very professional and courteous.
Joe R | Overall ExperienceKeep up the good work🥰🥰🥰
PRECIOUS C | Overall ExperienceThis place is well run, clean and so easy to use. Love the onsite storage and ease of getting in and out. Jake was amazing in explaining everything with truck and storage options. Highly recommend!!
Kelly K | First ImpressionsWhen I picked up my reservation the wrong vehicle was available but the exceptional steps the DT. UHAUL Team too to take care of me meant everything !
Brandy C | First ImpressionsThe customer service representative was very rude when I was moving out of the unit.
Robert F | Overall ExperienceNo hassle. Staff was nice and professional. And, The service was very fast.
derrick m | First ImpressionsJust seems like the workers have to do multiple functions which causes a longer wait time to get customer assistance. Also sometimes only one person at the desk.
Kayira O | First Impressionsnice facility and good, friendly staff!
Shannon W | Overall ExperienceI appreciate the customer service. The service was very thoughtful and considerate. Management was very precise explaining contract and use of facility. I would definitely RECOMMEND your facility.
Barbara J | First ImpressionsOk there are two experience I had . One in the shop when interacting with employees which was excellent ..no complains there. In the other hand my experience on the phone was pretty bad
Said S | First ImpressionsThank U!!!Thank U!!!!Thank U!!!!!!😊😊😊Have A Nice Day!!!!!
eugene G | Overall ExperienceGreat staff!
Bhavik M | First Impressions10 out of 10. Great in every way!! The GM was too notch and the staff’s customer Service reflects his great leadership.
WONDA O | Overall ExperienceOutstanding experience.
Mark B | Overall ExperienceFacility safe n secure staff very helpful
ALEXUS P | Overall ExperienceI'm not sure what the employee's name was that helped me but he was excellent. He helped me rent a van and the later, a storage unit. Very attentive, professional and helpful.
Joe R | First ImpressionsGreat personnel. Very helpful. Clean, well lit storage facilities.
HOWARD W | First ImpressionsMy experience with your service was excellent from begin to end your staff was friendly warm smile. Always making sure I was taking care of my needs I would definitely use your services again thanks
Diann G | Overall ExperienceHelpful staff!
Johanna W | First ImpressionsI am very satisfied with the service I received. Thank you.
anita c | Overall ExperienceVery nice and clean storage area
Mark A | First ImpressionsSuper service and friendly staff! Also, it seems extremely secure for which I am grateful.
William B | First ImpressionsBest experience ever. Rented a storage unit here for 2yrs & rented trailers Staff was exceptionally nice. The facility was always maintained and kept clean. The staff really takes pride in their work.
Aleksey K | Overall ExperienceTruly appreciate attention to detail, service representative patience and willingness to go the extra mile.
anita c | First ImpressionsGreat staff
Darrel B | Overall ExperienceJake and Zorian provided great customer service.
Kedric J | First ImpressionsGreat experience. Very friendly and helpful staff.
Michael D | Overall ExperienceWorst facility l ever seen in all my 60 years of life !
Michael M | Overall ExperienceThe customer service at U-Haul Storage Facility was excellent. They were really helpful with answers to our questions. I'll recommend family and friends to them.
Darren S | First ImpressionsI received a great deal
Special J | Overall Experiencegood customer service, very friendly
Gary B | Overall ExperienceThey were very helpful and accommodating.
Coryn C | Overall ExperienceWas transferred to numerous different people to get questions answered...no one had an answer. The phone number you call is not actually the store.
Tyler S | Overall ExperienceN/A
Jerome B | Overall ExperienceExcellent service and facilities
Mark S | Overall ExperienceExcellent service no complaint what so ever 👍🏽
kiara w | Overall ExperienceEvery member of th staff was very professional and very courteous. Most of my interactions were with James whom always did a great job providing great customer service.
MATTHEW R | Overall ExperienceI didn't see the facility but every time I called everyone was super helpful. My sister said the delivery had some complications but everyone was kind, helpful and it all worked out just fine
Jacqui S | Overall ExperienceI had no problems with my one month of experience with this uhaul storage. Staff we’re great very understanding I couldn’t ask for more, keep up the good work guys. 👍🏽👍🏽👍🏽
aaliyah a | Overall ExperienceHad issues w/uboxes being delivered...main truck disabled. Didn't get them until 7:15 pm and it was great Uhaul had someone in office working late to keep us informed.
eric w | Overall ExperienceJames and the rest of the staff are very friendly and helpful. It's a pleasure doing business at their store.
charles b | Overall ExperienceJacob and his associate on 08/11/2018 went far and beyond to help and assist us that day. Staff are so Pleasant and kind and helpful ,I make sure I use this Facility when ever I need to. THNX
LILLIAN B | Overall ExperienceThe young man who help me . Made me feel welcome and very helpful and made my move very easy . I hate I forgot his name but he gave me a wonderful customer service experience..
Terraine T | ReservationOnly issue was the check in process. Associate was very slow and didn’t seem to know how to fill out the online form.
wendy s | Overall ExperienceVery polite and knowledgeable .
Michael M | ReservationU will not find a better facility and staff anywhere!
Angelo G | Overall ExperienceGreat job
DARELL C | Overall ExperienceStart calling, like your customer rros say you will, before making a delivery/pickup. It will make things go smoother.
Walter H | Overall Experiencei will be moving my belongings out on the day my next pymt is due because i will not have your employers judge make assumptions nor tell me i can not have my things in a 209 a month shed but bf can
Janice M | Overall ExperienceNa
Charles c | Overall ExperienceThe best Uhaul location I've been to, clean and managed well.
Joseph S | Overall ExperienceGreat storage place!
darius s | Overall Experience