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Gregory S | First ImpressionsCustomer Reviews for U-Haul Storage at American Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy to access, very clean and well lit facility and every staff I engaged with was very helpful and friendly.
LORI B | Overall Experiencevery focused to show me my choices. Answered all my questions. Very patient.☺️
MARY C | First ImpressionsGood service and the lady was so nice.
Lenard J | First ImpressionsThe cleanliness of the storage units & very convenient, I’ll recommend to anyone who wants to rent, is great price wise as well
Francis A | Overall ExperienceGreat time keep up good work thank you
Regina S | First ImpressionsAmanda and Campbell have been awesome to work with. The place is safe, clean. What more can a gal need ? :)
Cynthia D | First ImpressionsThe truck was very clean and in great condition. The manger was helpful and organized. The check out went smoothly as did our move. Because UHaul changed our pick up location three times, they gave us a discount and additional miles which was also very nice and helpful. We were happy with the communication and the vehicle.
ANN HGreat complex!
GREGORY N | Overall ExperienceThe floor is stained with oil which was mentioned at time of the unit rental. We put 3 U-Haul moving boxes on the floor to prevent oil getting on our possessions. The lady that checked us in was very friendly and knowledgeable. We should not be charged for the stained floor when we move out.
GEORGE V | First ImpressionsKeep up the great employees.
Rita WIn both space and truck rentals, Campbell is a pleasure to work with as he is pleasant, enthusiastic, knowledgeable, quick and accurate.
CURTIS QThe guy who helped me I believe his name was Campbell something like that I can’t remember for some reason but what I do remember—he was awesome. He was super friendly very patient very motivated to help me out.!!
Kari D | First ImpressionsYoung lady who helped us was awesome! Thanks, Tom tstenvig@yahoo.com
THOMAS SKept very clean. great service! THANK'S!!
Kevin M | Overall ExperienceCampbell was great to work with !!!
Curtis Q | First ImpressionsThank you ever so much to all staff at this U-Haul storage facility! They are very helpful and friendly people and they greet you kindly when they see you either in the hallway or out side in the Parking lot. I only needed a storage unit for a month until I transition to my new apartment. What can I say? It was such a great experience, and I would definitely come back to this storage facility if I ever need anything to store. Thank you for everything!
Fabrice-Kerubell K | Overall ExperienceMy ex-girlfriend had a storage unit at this facility she threw my s*** in the hallway and this specific facility went well above and beyond any expectation or even idea that any storage unit would do this. They moved my s*** into a vacant locker and gave me your currently running special of one free month for free. It's actually like the most amazing like service customer service experience I've ever seen or heard of. I cannot say enough about how blown away I am by what they did to give me time to be able to get out there to not lose every possession I had. I was so blown away by it and just still it's almost unbelievable I have never had any company ever do anything remotely close or as great as what the staff at this location is done for me. I still like cannot believe that I still have those possessions and I cannot think the staff at that location enough for the kindness and understanding that they showed me.
Daniel S | First ImpressionsThe young Man Cambell was super help and really friendly . Great new staff
SAMUEL V | Overall ExperienceThe young man who helped me with my storage unit answered all my questions and was very professional.
Amanda H | First ImpressionsThe move in was way too easy all I had to do was fill out everything online and paid with my card and everything was ready for me. I immediately got my access code and unit number all I had to do was , move in! THANKS!!!!
Rene D | Online Move InGarage doors were inoperable for a long time. There were a few issues with the main gates. Once inside, the property had no issues, ever.
TOM G | Overall ExperienceThe staff are amazing and so is the crew that keeps the place clean! Would come here again for my storage needs! -Chelsy
CHELSY C | Overall ExperienceRenting a storage unit was a good experience. Everything was clean and well lit. Would rent from U-Haul again.
ANITA L | Overall ExperienceThe front door to delivery area are not working, the guy told they were open from 5am -10pm which was perfect for me since I work from 10am to 6 pm now I came at night unload everything and the sliding doors didn’t work I am not happy with this please fix
CYNTHIA J | First ImpressionsAustin was exceptional.. always willing to help ..
JOSEPH A | Overall ExperienceAustin and Campbell have been great to deal with on my needs, I give them a "10"
RICHARD H | Overall ExperienceBoth Austin and Campbell were most accommodating to work with while I was transferring my property to another unit.
RICHARD H | First ImpressionsAustin. was professional and a great help
BRADLEY V | First Impressionsgreat staff, very helpful and friendly.
LEONARD L | Overall ExperienceIt used to be another company, I never had any problems with them, I installed the app on my cell phone and I could never pay, now they charge me extra fees and they haven't removed the lock they put in place, this morning I needed a tool for a job and it's the time that I can't access my storage because they're supposed to open at 7 am and there's no one there.
RICARDO C | First ImpressionsGreat location, staff was helpful & friendly, access was easy, liked the indoor unloading area. Especially in the cool.
TIMOTHY E | Overall ExperienceStorage unit worked very well for the time that I needed it.
CHRIS M | Overall ExperienceFriendly, answered all my questions . Over exceeded my expectations!
KATIE L | First ImpressionsThe best customer service from Austin Elliot!
KATHLEEN B | Overall ExperienceTook many many calls to UHaul as new owners...never even got a phone number to call directly to pay new bill. Finally after a few weeks got office number and manager Austin was excellent...the 800 staff I called several times said they would help but never did....very very frustrating
GREGORY N | First ImpressionsGood job
RICARDO R | First ImpressionsPrices went up in which I didn't expect and also didn't know there was going to be a change. It was very surprising and unexpected. Wish I have known.
ANTHONY W | First ImpressionsThanks!
MILDRED S | Overall ExperienceI liked the space better when it was Extra Space Storage. It was very clean, simple, and easy to access yet felt safe. I easily got the information I needed via short and to the point text messages or emails. After the change in ownership, there were a lot of signs added everywhere (which are wordy and confusing) and I found conflicting information online and on signage which was frustrating. I was encouraged to download an app but I didn’t want to have to download yet another app just to get basic information. There were very loud buzzers added at the doors that probably damaged my family’s hearing every time we needed to go in or out. When I called the office to speak to someone about moving out, my calls kept getting routed to a corporate number where the representatives couldn’t help me. Not a great experience.
ELLEN B | Overall ExperiencePoor customer service.
JOSHUA I | Overall ExperienceManagement is nice, knowledgeable and friendly. The after hours people are awesome as well!
LAURA S | First Impressions