Customer Reviews for U-Haul Storage at Long Park
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

U guys r awsome

Rating:

4.0

The reservation process was not simple and did not show up in my app - had to make 3 phone calls and spend 20 extra minutes at the cointer moving day to get a unit

Rating:

4.0

The office location is at 2949 North Ave but the storage location is 3113 1/2 Rd which is somewhat inconvenient. The location has the size that I needed and is clean. I haven't had a problem since I was there. The units are ground floor and not climate control. There's a clean bathroom on site that can be used. The staff in the office (2949 North Ave ) are pleasant. The female associate that comes in the morning and cleans/maintain (3113 1/2 Rd ) has unnecessarily given me attitude. She isn't pleasant and doesn't speak. One morning she looked & me & said " you can't hang out here, is that your unit?" I told her yes and I'm unloading. I don't know why she assumed I was loitering. The facility is gated, locked with security cameras.

Rating:

5.0

Thank you.

Rating:

5.0

Everyone is friendly and very helpful

Rating:

1.0

The staff is very rude. They put you down when you ask questions and are not helpful. I will NEVER use them again for storage. I will also make sure to let everyone I know about the service I have had to endure for the 5 years that I had my stuff stuck in the storage. I am so happy to be free of them. I will use the facility down the street where I received much pleasant service and took time to explain when you don't understand something.

Rating:

5.0

Whenever I needed assistance the staff was always very helpful.

Rating:

5.0

Thanks for everything

Rating:

5.0

Thanks

Rating:

4.0

Price was the only concern

Rating:

2.0

When we setup the storage rental I was told that we would get one month free for renting a truck to move, we paid for 2 months and never received the free month? When we picked up the truck for a 2 day rental, the lady said that they were 2 separate systems and that she could not help me with any refunds. Also, I called UHaul the 2nd week of rental and informed them that the security lights in the whole isle we were renting in were not working and it was pitch black, I was told that this would be fixed within a week. Never happened, so I called again after paying for the second months rent and spoke to a gentleman who was just blowing it off, I mentioned that I had called before and the lights were still not fixed, he stated that the access hours were until 10pm and I mentioned that it is dark at 5:30-6pm, and that it was a safety issue. He said he would have the storage manager look into it. He felt no concern for the patrons safety and thought I was wasting his time.

Rating:

5.0

Thank you! It is a hard time for me and this is the first storage unit I have ever rented. It went very well and easy to use! I was overwhelmed at the thought of renting a storage unit, but this has been a wonderful experience.

Rating:

3.0

It was a huge surprise to see how much the rent per unit has gone up. Definitely not wallet friendly. This is the only reason I would not recommend it.

Rating:

2.0

Facility gate was almost always open/broken. the Facility was not secured at all

Rating:

5.0

Price was getting too high

Rating:

4.0

My only negative comment is that the exit gate was always stuck open. I called U-Haul at least 4 times to report this. I picked this storage facility because it was close, convenient and secure with gates and only accessed with a key card however in the 2 months I was there it was not very secure with that open gate.

Rating:

2.0

We pulled our belongings out of storage unit as the gate has been out of order for at least a month. When you are paying for a secure locked facility I think it is unprofessional to not let your customers know that there is an issue. When I called a month ago I was told it had been that way for over a week and parts had been ordered. They were rude on the phone and hung up on me. I had to drive to the office to get more info. I am very disappointed as I had been renting for over a year. Prices went up and customer service went down.

Rating:

1.0

Worst experience I've ever had with a storage unit place. They were extremely unorganized with paperwork and the employees and owner was very rude to me and they were clueless. I will never be coming back to uhual storage unless something is done about management.

Rating:

2.0

We were paying for a secured facility, the last whole month+ the entry gate was stuck open all the time. We notified them of this when it first happened…was not repaired.

Rating:

5.0

Great place that we use for years. Very convenient, well managed and secured. 5 stars from us. Strongly recommend

Rating:

3.0

The grounds were clean enough but the gate was broken leaving it stuck open numerous times I was there. There was never any employees there and the rent just kept going up yet there was no apparent improvements or changes. I never could get into the restroom and the one time I gained access there were no paper products and it was dirty.

Rating:

2.0

The manager of this facility, Lonny, is terrible. He's rude and overbearing, unhelpful and dismissive. I would suggest using any other Uhaul facility other than the ones he manages.

Rating:

4.0

My Grandson, who made the delivery was praised the ease of access and space provided

Rating:

5.0

Awesome to work with. Easy and convenient

Rating:

5.0

Never had any issues with access storage unit. It was always well kept and clean. I'll definitely be back if I need a storage solution in the future.

Rating:

5.0

Very happy

Rating:

5.0

Good experience

Rating:

3.0

Parking lot has a HUGH ditch which high-centered my vehicle and cause hours of stress and inconvenience.

Rating:

1.0

MOve in was fine. Yesterday Was not. I think I have suffered enough humiliation and inconvience to hopefully satisfy was ever thirst for punishment you require for my unfortunate situation now very public situation being resourceful! I'd like the lock off of MY storage unit now please!

Rating:

5.0

Thanks for the great service Kalem. He was quick and very thoughtful.

Rating:

5.0

It was a good experience

Rating:

4.0

I had to go to a different location to pick up the truck, Which cost me fifteen minutes. Agent at the kmart location was very helpful. Trying to assist four customers at the same time. Extra help was needed. My truck did not have a two wheeler. She gave me one at no cost because of the delay it would have taken. Kudos to the young lady at the kmart storage units.

Rating:

5.0

Great service! I was very satisfied with the storage unit I rented for 8 months. I felt confident my items in unit were secure and would not incur any damage. Most definitely will use U-Haul Storage again.

Rating:

3.0

On numerous occasions at night when we arrived, the exit gate would be wide open and would remain open the entire time we were working at our unit.

Rating:

5.0

Great job, Thank you!

Rating:

1.0

Owner took advantage of a college kid. Didn’t have the size we reserved and then proceeded to upcharge for the new unit size even thought the reservation had been made well in advance. Refused to prorate when the unit was returned 3 days after the renewal date due to us coming from out of state.

Rating:

4.0

I did have to drive back to main office. I was told a lock would be in the unit but it was not there.

Rating:

5.0

Everything was perfect, and I even got to keep the padlock.

Rating:

2.0

Very poor experience with Customer service at thus location. Lonnie in particular

Rating:

2.0

Tried to enter last night and access was denied very upset about it

Rating:

5.0

Had a unit there for 18 months. Never had any issues or concerns. Was well kept and management was always helpful and responsive.

Rating:

4.0

Cockroaches are everywhere and hitched a ride home with us

Rating:

5.0

I love the U-Haul lady she is amazing each and every time that I've went in and he gave us great help and got us on our way pretty fast but no problems I recommend the North avenue U-Haul they are really great there

Rating:

1.0

Absolutely horrible stuff. They do not care about other peoples circumstances. They say something and they do the complete opposite. They charge you outrageous fees when they say they’re not going to nobody is on the same page. Nobody puts notes in the account horrible, horrible customer service.

Rating:

5.0

Great work at your storage unit facility's and glad I was able to get into a unit. Will definitely recommend to others

Rating:

2.0

You are very expensive! I got a unit 3 times the size brand new for $30 more a month. I was in your unit a week and was not given even a partial refund

Rating:

5.0

I was able to move in immediately!

Rating:

5.0

The gentleman that helped me was very kind and curious. Thank you!

Rating:

5.0

Very nice, Thanks for the prompt and friendly service

Rating:

5.0

Great place to store items, just to small of container availability. The need more storage with all units 10 x 15 or 20. Their availability on renting the equipment I need for moving has always been perfect

Rating:

5.0

Thank you for making our move go so smoothly.

Rating:

5.0

My family and I relocated to Grand Junction, CO due to my employment. Due to the nationwide shortage of trucks we were unable to secure a one-way rental from Arizona. So, I was able to price compare the one-way and in-town rental. Anyways, at the initial Uhaul facility where we rented the truck, John Yoder greeted us, but Antonio assisted us with our 26ft Uhaul rental. There wasn’t a padlock in the back, and though it delayed us slightly, he took the time to install and secure a padlock and chain to the back door for us. On our return trip back, we were caught in a snow storm near the Four Corners. I called Uhaul and spoke with Victoria. She added an additional day. We originally had a 10x10 unit reserved, but realized that it would be too small. She informed me that was their largest unit and I should check at another nearby storage facility. So I went online to Uhaul and cancelled that reservation, and reserved a 10x20 at another Uhaul facility near Warrior Way. Well, the next day we continued our travels, unfortunately we hit additional inclement weather and we were stuck in a mountain pass after Hole N” the Rock for a few hours which additionally delayed our travel plans. Long story short, by the time we arrived, the Uhaul facility’s were closed. So, I had to change our reservation for the storage date to the next day. At that facility when we arrived, I was informed there were no 10x20 storage units available. I was slightly irritated, but kept my cool and inquired why I would be allowed to reserve a unit online, if it wasn’t available. I was provided an explanation that I didn’t fully understand. Regardless, they took the time to make it right and were able to clean a different unit while we waited, provided us a free lock, and one month’s free. Though this delayed our truck return (again), I called and spoke with John. He provided us additional time and having to be rerouted due to the weather, he did not charge us the additional mileage. We just paid the difference of the additional day rental. It’ll definitely be a moving trip my husband and I won’t forget. The professionalism, kindness, and support from John and Antonio were above as beyond. Some delays here and there, but even over at the storage Uhaul facility, they were kind and understanding. They worked with us, addressed my concerns, and made time to clean the storage unit for us. I unfortunately cannot remember the three associate names; but, thank you very much. Thank you, all! :)

Rating:

5.0

everything went great, appreciate the staffs help.

Rating:

5.0

Open the day after Christmas an got my business.

Rating:

1.0

Went in a week prior and reserved my unit and truck. I show up and apparently the lady gave me the wrong confirmation papers and only actually saved my stuff as a quote. Luckily I was able to get a truck the morning I needed it. We loaded the truck up and took it to go to the storage unit where the guy tells me that I do not have a unit and he doesn’t have anything bigger than a 10x10 in the valley. So now I’m screwed. I drive the box truck all the way home (20+ miles) just for him to call and say that he has multiple units of the size I needed available and he just wasn’t seeing them on his computer. I had 6 people lined out to help me unload the truck and it is now too late to do that as I cancelled everybody coming and drove the truck (that they charge mileage for) over 20 miles home. Terrible customer service and experience from everybody except Jake the assistant manager at the north avenue store.

Rating:

4.0

Farrah was very polite and helpful. She made sure we were fully taken care of.

Rating:

5.0

Gentlemen that helped us get into it was knowledgeable, helpful, and friendly.

Rating:

4.0

Instructions said facility would be open till 10:00 p.m. I wasn't able to access the storage site at 8:00 p.m. gate wouldn't open

Rating:

5.0

Farah was very helpful very considerate of my situation oh and always great outstanding employee

Rating:

3.0

The only staff member I have a problem with is the general manager. He was rude and inconsiderate of my situation situation concerning a belling error. Very bad reflection on the staff at a whole at the North Avenue facility in Grand Junction

Rating:

5.0

I was very happy with the storage facility. Would recommend it even use their services again should I need to.

Rating:

2.0

Had our stuff stolen, and broken into, and no cameras were working.

Rating:

3.0

There is a group of 3 or 4 people 2 or 3 units down from the unit i rented, who are living out of the storage and they took it upon themselves to walk up to us an question us. I don't mind being sociable but they were half naked and in the middle of changing their clothes. In front of us!!

Rating:

5.0

Very professional staff go beyond what is expected

Rating:

1.0

I do apologize but UHAUL employees didn’t handle my situation VERY UNPROFESSIONAL and I will be letting everyone out there know what happened

Rating:

1.0

Lnonny not only causednout mw jnperson but 9ver phine, he was very unprofpoffwdiinak thwn h put otherbsryff in my wt9rage xgaffing mw

Rating:

4.0

It is pricey than another storage unit in town that is set up the same way. If you only need it for a month and get a free month with your uhaul rental it's worth it. The staff is great for the most part bit if you have your debit card compromised and forget this is on it there is no grace with late fees.

Rating:

4.0

They could not honor my reservation and refused to do anything about it. Very unpleasant to deal with and not professional at all. If I wasn't in a bind I would have taken my business elsewhere

Rating:

5.0

U-Haul is a great company.They will work with you.people their are helpful and polite.

Rating:

1.0

They gave my storage unit away When I called to put it on reservation

Rating:

3.0

Did not end up keeping that storage space due to the general manager being a horrible experience from the get-go

Rating:

1.0

I liked them at first when I got the unit but they kept locking me out at different times and were rude to me often. Then upon moving out I was not feeling well and asked someone to get the rest of my stuff out and they left a bunch of trash, Lonny called me and was very rude and didnt care that I apologized and didnt know it wasnt clean. I did go back to clean it out myself and was locked out again. I had to call 8 times before I was able to go clean it.

Rating:

5.0

I especially love it because of the access hours... I don't have to rush to deal with it.

Rating:

5.0

Smooth online booking and moving in. The place was well kept, with secured access to storage. 👍

Rating:

4.0

Keep up the good work !!

Rating:

3.0

It was a good storage unit the only problem that I had was that they up the price of the unit which made it had to afford.

Rating:

5.0

Employees were friendly, helpfull and patient. I came back for my storage after about 3 months, but was couple days after the 1st. The rent had already auto drawed, but was told it was during short grace period at beginning of every month, I did not expect it, but was given a refund of the storage unit for that month. It was greatly appreciated since I mistakenly forgot my lock key and had to call locksmith. Made my move from storage to new home just that much smoother. Thank you E 1/2 St U Haul.

Rating:

4.0

I rented a 10 x 10 for one price, stayed for 1 1/2 years and had 2 price increases. I paid automatically and had to change my bank card and didn’t notify U-Haul of the change and didn’t receive any notice from them till it was long past due and then had to pay a ridiculous late fee so their customer relations could be better

Rating:

2.0

Manager Lonny Bloss needs retrained and given lots of customer service classes, he is terrible!!

Rating:

5.0

I called to reserve a unit but when we got there it was gone. The people in the office were very helpful though. We ended up getting two smaller units. Hopefully we can get into a bigger unit so we won't have to go to two places for our stuff but I am confident we will work it out.

Rating:

5.0

Great friendly staff. Thank you!

Rating:

5.0

My total experience with your facility from boxes to blankets to 6’ x 12’ trailers to the 10’ x 30’ storage unit was great at a time in my family’s life where we really needed that—thank you!

Rating:

5.0

I enjoyed talking with the crew they were all very helpful and pleasant to be there thank you all for your service

Rating:

5.0

Always have the best customer service. Keep up the great work!!

Rating:

3.0

The floors had 2 yellow sticky spots that were hard to get off.

Rating:

3.0

On-site bathrooms were disgusting. Otherwise what I would expect from a storage facility, nothing special.

Rating:

5.0

4 years Great to work with !!

Rating:

5.0

Great customer service!

Rating:

5.0

The experience was great the only thing that would have been a little better would have downsized to one unit below. We made it all fit and the old unit is cleared out now and doesn’t need to be rented another month and it was very helpful to get a smaller unit, save money for moving later, and I really appreciated the fact that the units where close by each other so I did not have to move stuff very far.

Rating:

1.0

Was happy with storage until I moved out. I was charged for the full month after the check out verification was done. Inspection was done on 5/14 and bill was sent to me for 5/14 -6/13.

Rating:

4.0

Very nice people n very customer service based. Thank u

Rating:

5.0

It was all a very good experience!!

Rating:

1.0

Will not use or recommend this Uhaul storage location due to conduct of personnel, Lonny Bloss, during a conversation. Very unprofessional, making accusations against us and using profane language. Lonny also made demands out of the scope of the signed contract and in addition violated state mandate requiring the wearing of a mask when not distancing. I was forced to immediately contact legal counsel for direction on the best way to handle Lonny's conduct. For this reason, I will no longer use storage services at this location.

Rating:

5.0

The people that work here are the best. Great job.

Rating:

4.0

Great experience with the people who work there

Rating:

4.0

The card reader at the Long Park facility seems to have problems reading cards on both the entrance and exit.

Rating:

2.0

There was always homeless people sleeping there the bathroom was disgusting, ruined by homeless. Staff never did anything about it made me feel like my things weren't safe.

Rating:

5.0

Staff was friendly. Tenant once saw me struggling with loading storage as a single parent helped me out. When I went to collect my things, I got liz from another location which lead me to Lonny and they were able to go above and beyond with customer service for my needs. Would reccommend.

Rating:

5.0

Great customer service and location was extremely convenient. Love the app, made easy to pay on time without hassle of going in.

Rating:

4.0

Perfect

Rating:

5.0

Customer service was great!!

Rating:

3.0

Storage unit was secure and clean. Most of the staff was friendly and helpful. Store Manager Lonny Bloss was incompetent at processing a payment and explaining charges and rude when called out about it.

Rating:

2.0

Will never use Uhaul ever again. Set up payment to be automatically taken out and it wasent done and never got informed it wasn’t paid so they locked us out. When we went to complain about the late fee lonny said we were responsible about making sure it was done. Automatic payment means we shouldn’t have to call to make sure it was done Libby was rude and very nasty and said he wouldn’t refund it. So we went across the street to friendly budget to get a truck for my daughter to move. Lonny has very poor management skills and not a person you want to give business to

Rating:

1.0

If you rent here you can expect the following as a customer: if you ever pay late, it is a personal slight against Lonny Bloss, the manager, and you will be treated accordingly: 1. You will have unprofessional, poorly trained staff calling you and not even saying hello before they demand payment. If you tell them they are being rude to you, they hang up. If you go a step further and let the manager know, he will tell you the problem is YOU and hang up as well. 2. The access is NOT 24 hours as advertised as a padlock is sometimes put on the arm of the gate. There is no rhyme or reason for why the padlock is on there and if you get upset because you are trying to leave town early in the morning to go somewhere and you cannot get the animal carrier so you can get your animal to the vet, you're the jerk for needing 24 hour access to your unit. Also. If you had holiday plans but you needed into storage to get supplies, not happening either. We missed half a day of recreation with our family waiting for someone to remove a lock days after payment which leads me to the next expectation... 3. If you ever pay late, for any reason, it is a taken as a personal slight against the manager and the store itself. It doesn't matter that the late fee adds to their revenue, even if you always pay it and never complain or argue about it! You will not get the lock off your unit without calling and making them do it even if you paid a week ago. There is a perverse pleasure taken in inconveniencing you because you had the nerve to have your check fall on a different day than they assign you. And if you call and ask how many days it will take for the lock to come off, Lonny will ask you how many days late your payment was implying you are not only paying a late fee as punishment, you're also going to be shamed for being late. Finally. I would tell you there are dozens of other storage facilities in town. If I were you, I would pick one that has some level of customer service and this place isn't it! We have been issued credits by corporate as a way of apology but nothing changes until the wallet hurts! Renters beware.

Rating:

5.0

Clean and secure place. Ppl are very helpful, knowledgeable and friendly...

Rating:

5.0

It's a bit high for a 5x10 but it is secure.

Rating:

1.0

I am super upset that your rates are not prorated! I moved out 1 week after my rent was due and still had to pay for a FULL month! Absolutely ridiculous.

Rating:

2.0

Everyone was great with the exception of the GM Lonny. He is rude and disrespectful. He literally told me he “I don’t have time for this” when I was trying to resolve an issue. I watched him being rude to other customers when I was in the store and my experience out him was awful. The rest of the staff was great and so was everything else at the facility.

Rating:

5.0

The storage space was free the first month for doing a one-way move with Uhaul. That's a good deal. But the price for the 10 x 20 is $50.00 higher than all of the other comparable storage places in the area. That's why I moved out. I didn't want to pay $150 every month for storage.

Rating:

2.0

The gate to get out of the 24 hr facility wouldn’t open. I had to wait for someone to come in so I could get out.

Rating:

4.0

Check in was great 5 stars.... gate at site makes it 4 stars since you can’t see/read it easily and you have to do the code at least twice

Rating:

5.0

Hey Basil, thanks!!! Oh and by the way, Rachel is a "Gem"!!!! J.D. Mullins

Rating:

5.0

Above and beyond, spectacular survive!

Rating:

4.0

My code didn't immediately work after purchase but a quick call to the office got me inside in just a few minutes! Even with the delay, this process was timely, easy, and simple.

Rating:

5.0

My only disappointment was the space not being pro-rated when checking out of the space.

Rating:

4.0

Clean and pretty maintained weight issue the gate didn’t work all the time

Rating:

5.0

Very friendly and had great customer service.

Rating:

5.0

None

Rating:

5.0

Value for money. 24 hr access.

Rating:

1.0

Horrible. Tried to figure out how to stop paying late fees after months of paying it due to only getting paid twice a month, I tried to get my pay day changed no luck. Emailed basil. No response &More

Rating:

4.0

It was a good experience.

Rating:

5.0

Amy was great! Along with all the other staff , will use your facility again very soon!

Rating:

2.0

Tried to downsize from a 10x20 storage unit. Called the office and uhaul itself at least 10 times over the matter. I was always "transferred", then hung up on. Moved out because of this.

Rating:

4.0

The gate appears as if someone could just walk right through it. The lights weren't very bright .

Rating:

4.0

Had a problems at first but gotbetter

Rating:

5.0

Truly a great storage site and very helpful to have access any time I needed.

Rating:

4.0

Took a star for the automatic system not working to let me be able to do self storage on my own when online it was stating otherwise. Ty for the customer help & quick response, I do appreciate it.

Rating:

5.0

Wonderful, secure facility and very helpful staff.

Rating:

5.0

Fast and efficient service

Rating:

3.0

Your employee "Val" was awesome. Other employees seemed either over worked and/or not interested in helping customers. Thank you Val, you deserve a raise!

Rating:

5.0

Very helpful, friendly, fast.

Rating:

4.0

We had some issues from me getting a second unit. But the staff was accomidating to fixing it.

Rating:

5.0

Great experience!

Rating:

5.0

Very professional and all around great experience!

Rating:

5.0

Great service!

Rating:

4.0

2 gals, Amy & Kelsey were immensely helpful & professional & pleasant & Amy went above & beyond in keeping an eye on our unit. Angie, a phone operator, should be reconsidered & provided lousy service.

Rating:

5.0

You are the best, thank you.

Rating:

1.0

We rented a 26 ft truck got to grand junction they didn't have our reserved 30 foot storage unit. Had to call Basil Williams boss in Denver to get the 30 ft unit price for 3 10x10 $190 vs $300. Out o

Rating:

5.0

The employees of U-Haul treat you with the utmost respect and are very friendly and willing to assist you.

Rating:

5.0

The employees at U-Haul all went above and beyond to assist us in our move. Nathan gets 5 stars in Dickinson ND and Victoria gets another 5 stars in Grand Junction CO for the courteous service.

Rating:

4.0

There wasn't a lock at the unit as stated by staff, we had our own. Key card didn't work for 2 days. Your staff quickly resolved the key card issue, it just took away time from our busy schedule

Rating:

1.0

The storage unit the access code didn't work and the unit had a lock on it. A call to your customer service resulted in either being placed on hold forever or disconnect. Was resloved next morning.

Rating:

5.0

Friendly service and competitive prices. From beginning to end very efficient.

Rating:

1.0

disappointed in the service and cleanliness of the facility.

Rating:

5.0

The U-Haul employees were very friendly, knowledgable and accommodating!

Rating:

5.0

Great service, very nice facility.

Rating:

5.0

Awesome staff and facilities!

Rating:

5.0

It was a good experience