Customer Reviews for U-Haul Storage at Tempe Town Lake

Rating:

3.0

This facility has not had an entrance gate for over 2 months now. People are able to walk in freely.

Rating:

1.0

The entrance gate to the facility is broke because someone ran into it. This has apparently been an issue for multiple weeks and the front desk person said it may be another few weeks. This is a huge security issue, and in no world does it take over a month to fix an entrance gate. When I went to move into my unit. Someone’s stuff was already occupying it, bleeding over from the unit next to it. Front desk person said this is the second time this has happened this week. It’s only Tuesday. I had to get a new unit which was ok but had mouse droppings in it The sliding entrance door to the building was broken and stuck open. There was a homeless man walking through the community, obviously a safety issue. I asked about increased security due to the broken gate and the desk person told me that just the cameras are security. I saw the camera screen — there’s like five of them. And none inside the storage facility’s indoor hallways. Do better U-Haul. And provide the services you promise. I routinely have terrible experiences with U-Haul, and after I move out of this unit in a few months, I guarantee you this will be the last bad experience I have because I will no longer be a customer. I’ll take my business anywhere but U-Haul.

Rating:

5.0

Gentleman that was working yesterday was absolutely accommodating. Especially in this heat

Rating:

2.0

On 3/21 I added a new storage unit to my account (unit 431) to take all of my thing from a drive up unit to climate control. On 3/22 I went in to use the restroom And had asked about the carts because I was gonna need one of the mattress carts and I was told that the person on shift didn’t have me sign paperwork for my new unit so we signed paperwork on 3/22 even though I started moving on 3/21. On 3/23 I realized I’ll need more space so the staff offered another smaller unit with a free month (unit 472). On 3/24 I went in because 472 wasn’t showing on my app and I explained the situation and once again the person the day before did not finalize my paperwork… and even though I was offered a free month the staff person forced me to pay for the month. This is quite annoying and frustrating especially because I am also a Uhaul dealer, this kind of back and fourth and failure to up hold offers is very unprofessional and failure to finalize paperwork with customers is very unprofessional. Also 472 had a NO LIGHTING luckily moving big things in there made it easy but that unit is a death trap waiting to happen.

Rating:

4.0

The only issue was with the car hauler while still functional, the handle on the passenger side ratcheting wheel tie-down was missing. So in order to tighten down the ratchet strap, you needed to use your hands, grasping the metal arms instead of the handle. I have a picture on my phone to show you.

Rating:

5.0

Staff was great and informative. Very helpful as well...

Rating:

5.0

I didn’t receive the free lock that I was suppose to get.

Rating:

1.0

Truck wasn't at pickup location spent 45 mns being placed in circles with customer service before being told now I have to drive 25 mns back by my house to get a truck and tow dolly putting me hours behind of schedule and also causing me to not get to my destination in time to do anything I needed. It also caused me to miss work the next day! That's hours that now won't be on my check. Then we get to storage and the first locker had a lock on it, the second had no luck but was filled with someone belongings the third one had a mouse trap right in the middle. There was trash on property and we were told about a man that walks around on property which does make me a bit nervous for my property. I went to drop off the truck and brought it all up to the GM Jazmine who made me feel heard and understood. She was honestly the only good experience that I had with UHAUL I'll never use them again and I'll never recommend them that's for sure. Kinda sad this company went downhill. I'm not the only one that recently has had poor experiences with UHAUL. You guys need to get it together and do better. Maybe better communicating and better training on some of those customer service reps because I even called and finally got so mad I needed a supervisor.

Rating:

1.0

I tried over 10 times (MORE (1 and 1/2 days of phone calls, while packing and moving) to reach the local storage facility location and was shunted to a CENTRAL HUB each time. The hub and the local facility did not have the same information. The local facility told me there was a lock on the door that they thought was mine. I had not been there yet!! They could not remove the lock (from someone else) unless I was there... which makes no sense. They could not rent me a NEW storage site, they could not upgrade, or sort through the problems. Each time i called the Hub had different information. I GAVE UP AND WENT WITH CUBE SMART STORAGE!

Rating:

3.0

My unit was dirty I was in a fast hurry to unload and couldn’t find the attendant but the floor was full of dirt.

Rating:

1.0

My storage unit was broken into, and my belongings were mixed with someone else’s. I had to go through the unit, separate my personal items from the other person's, and place their items in an empty storage unit. Additionally, the lock on my unit was replaced with an identical one, which cut off my access. This facility has no cameras monitoring the climate-controlled units, despite this location experiencing multiple break-ins over the past few years. One incident, which involved more than 20 units being broken into, even made the news.

Rating:

5.0

Perfect for storing my daughter’s belongings for college over the summer. Climate controlled everything was perfect when we moved it all out. Great location to ASU and apartments.

Rating:

5.0

Everybody I’ve dealt with at U-Haul during the rental experience has been fantastic, I can’t remember the names of all the people that answered my questions but very happy with the atentative staff at this location and the facility itself, thank you, U-Haul

Rating:

3.0

This place needs personnel on-site. Upon my move out, there were only one working cart available. The second one was broken. There was another family utilizing the one that was working. When I called the Scottsdale location (where I made the rental), I was told that was all that was available at that location due to people taking them. So this was punishment for the rest of the customers. Luckily, I had a wagon and laundry cart that I was able to use until the other. cart was available.

Rating:

1.0

I rented a storage here over 5 years. When I started to rent, it seemed to be normal U-Haul rental facility, but many changes over the years. My unit was broken in and most of property was stolen or damaged. I had no choice to move out. It was last Friday . An attendant at the time was very kind and helpful for the situation. He told me to call a manager on Monday first in a morning. The manager was rather irritated and said someone will call back, but so far, no call. This facility has cameras only entrance gates, no other area and only one attendance , so has no time to patrol facilities.

Rating:

1.0

This place is a disgrace to U-Haul. The facilities are run down, they are kept well above the promised temperature (I had an important poster partially melt because it was constantly at 90 degrees when it’s supposed to be at a maximum of 85 degrees). Deals that are advertised both online and in the contract terms are not honored because the manager doesn’t feel like playing by the rules. I am appalled by the way that my concerns were handled by the location previously; I work with freshmen at ASU who frequently ask for recommendations on where to store their belongings over the summer. There is one correct answer: not at U-Haul at Tempe Town Marina.

Rating:

3.0

We checked in and paid on Saturday and when we came to load the storage unit the next day, our reservation had been cancelled and we weren’t able to get in the gate. The man at the unit was helpful and fixed things for us but this was very inconvenient and wasted a lot of time.

Rating:

5.0

No issues with the facility. seemed very well managed.

Rating:

1.0

My experience in the beginning with Steven was great! He was super friendly and helpful over the phone and in person. I was able to pick up my equipment no problem. Unfortunately packing took a little bit longer so I called and told them I wanted to pick up my auto transport trailer the next day. This morning I went in to get it and the lady Jazmin that helped me was super rude the entire time. I asked her if I was being charged again and why and she wouldn’t communicate with me her answers were short and evasive very rude. Then when I went to get my trailer attached in the small parking lot she would not let me completely straighten the U-Haul truck out before backing up. I have experience with trailers, and knew that once I tried to pull out that I would have a harder time because of how I was backed in. Overall was my worst experience with U-Haul. I’ve never had service like this but I was very displeased today.

Rating:

5.0

everyone working was so helpful & nice!! :)

Rating:

5.0

Dealing with us must have been a challenge. IT ran into after hours and the girl didn't even get mad, she was a sweetheart. and was very patient with me. (I'm not to bright sometimes and we were all very tired) She took the time to explain everything to me. She should get a raise !

Rating:

1.0

Could not use the site because the gate was broken and could only be accessed by an employee. Which meant during office hours only. I have a day job so office hours only is not feasible. Turns out the young man from the other location that signed me up for the rental new this info but still rented to me anyway without disclosing it. That was a huge waste of my time and his. When I went back to cancel it he gave me a refund on the insurance I purchased, which I took to mean he closed the account. No, all he did was submit a refund. Imagine my surprise when getting an email telling me I was delinquent on payment.

Rating:

5.0

Jasmine, the actual store manager and the assistant manager Topher were both amazing. They were able to help me get into a storage without having the additional stress of having to move from one place to another. I highly recommend this location.😃

Rating:

5.0

The latch was a little sticky but no problem to deal with

Rating:

5.0

Everything met my expectations, I hope it continues to do so🙂

Rating:

5.0

Easy to move in. Staff member was excellent. Explained well and gave options.

Rating:

1.0

I had to escalate a complaint because I had a very concerning experience. As I unloaded my trailer into my Unit at the Scottsdale Rd location (I had selected and reserved the other location at Tempe Town Lake), a suspicious individual in a white truck sat and watched me for about two hours while doing nothing but sitting in his truck. I then get approached and asked to be followed out by a man in a Mercedes who had no access code to leave. Two individuals had been let in who did not belong there and present a risk to our things getting stolen. The gate was broken on 4/223 so needed help getting in but on 4/24, when I went to advise of the above, a different rep had left the gates all wide open and the door that leads to my storage units indoors, unlocked as well. When I shared my concerns, she said that is why we give you insurance and said they let homeless people sleep in their units all the time and others get in and there is nothing they can do about it. I need this escalated and addressed, please.

Rating:

5.0

I really like uhaul, nice always someone too talk to if needed and very clean.

Rating:

5.0

The young lady who helped me I believe her name was Kayla was extremely knowledgeable and helped me with a previous reservation issue. That was my fault. She took care of it and rectified the problem and made the whole move-in process. Pretty smooth.

Rating:

3.0

Storage was great. Truck rental wasn't a great experience. Charged twice. The systems don't seem to line up, can't see notes or what was said with traffic and reservation.

Rating:

5.0

I moved out the same day I got charged and the manager Jazmine was able to help me get a refund. They were very nice and helpful with the whole move out process.

Rating:

5.0

Best storage facility ever! I would recommend everyone that needs a storage this one.

Rating:

5.0

The computer was down the day I made reservations to rent the truck. I called the site to see if they had anything available. The rented one was able to make the move.

Rating:

5.0

Always use U-Haul, appreciate the services.

Rating:

1.0

This was my first time using U-Haul and I’m in consideration of never using them again I had a horrible experience here especially at this location I was supposed to pick up my rental at 7 am through Mobile pick up and some error happened and I had to wait until 9 am when the store open to see a rep. Then to top it off once they open the lady that helped me Amber M to be exact was extremely rude I told her about my situation how I had to pick up my truck at 7 am and it was already close to 9 and I still haven’t left the property she quote on quote said “I can’t help you with that right now you’ll have to wait till we open I have other things to do” then she was not only rude to me but also some other customers that were having issues as well I lost 3 hours of my rental time because of poor customer service I had to rush to to do my things in order to return truck on time once truck was turned in she looks at me and says with an attitude are you picking up or dropping off she went on to say it’s not her fault she’s new to the location it’s her first day there I am extremely disappointed at this first experience I hope U-Haul looks into who they hire as my experience her with you guys was horrible I hope I get some sort of feedback or reach out to me as this was unacceptable

Rating:

4.0

The only issue I had is there was not adequate lighting After sun set, which means my visits were restricted to daylight hours. Although I would not recommend this storage facility, the storage facility in Mesa (Which I rent) is clean well lit and managed very well.

Rating:

5.0

This was my second time using U-haul, and both times were excellent! I highly recommend because, it’s easy and affordable to rent.

Rating:

3.0

Add more lights to the location

Rating:

5.0

After having my card previously charged 2 times for the rental with the assumption that I would have insurance coverage and trailer. only after the 2 previous attempts. I get the truck I need but now I lost the added coverage and trailer. Overall disappointed. but Jazmine helped out big time easing the struggles I been having

Rating:

5.0

I wish it had an application to use remote access and not having to get off the car to enter code.

Rating:

5.0

Grrat crew

Rating:

1.0

Was yelled at by Uhaul employee while I had Uhaul customer service rep on the line with me whom witnessed this very uncalled for treatment. I asked numerous times to speak with the Manager Jazmin Flores who completely ignored me as she walked around outside and by me a few times as I was on the phone with uhaul CS. Both made me feel as if I were an inconvenience. I was lied to, humiliated, mistreated and never got an apology. Jazmin’s position as a manager needs to be reevaluated as she seems to be having issues managing two location as well as lack of mannerisms towards paying customers such as myself. Horrible experience! I filed a formal complaint so I am anxious to await the follow up and if I will ever get an apology.

Rating:

4.0

- The site offers FREE locks per unit if online was used for setup and move in. However , I wasn’t able to receive the link or code. I was told to let the location know and they would give me the locks. However, they were currently out of stock. - location was not able to enter my smid ID to get my 20%discount for UHI employee. I was told the GM would contact me on Monday (today) on both items. On Monday I was called. Both issues were resolved.

Rating:

1.0

Moved out in time and have photo evidence. Called corporate support line who said they messaged management. Management never got back to me. My unit was empty and clean before the due date and then I was not allowed to submit the photos until two month’s worth was paid. Unprofessional and unhelpful.

Rating:

4.0

If I need to rent space again I would comeback I been renting with u-haul for a long time They have taken care me very well

Rating:

4.0

I would have rated excellent but: - there wasn’t anyone at this location office and there were times I would call the office number and no one answered. - electric sliding door to our interior unit broken one of the only times we were able to go and we had to alert the property through the corporate service number because the local office did not answer my call several times and no one called me back after leaving multiple voice mails - when I was able to talk with someone they were friendly The - tire mobile app is terrible. I tried to sign up multiple times and was never able to create an account so then had to call the office when I had a question or needed help with billing

Rating:

1.0

They where very hard to work with and never would help me with my remote access when everyone else's remote worked but never would help me program mine so I gave up on the storage very rude women and men that operate that center that controls hat storage facility mainly the Mgr women

Rating:

4.0

The store manager of this facility will always have my business. She understands customer service when most people just don't care. Give that girl what she needs to be successful.

Rating:

5.0

Dominica help me and my children a great deal!!! Thank you

Rating:

3.0

Staff were not easy to work with often not available locally so. Number would route to customer service so long wait times and then the information was not accurate given from Customer service to the local hub / ended up having trouble once I was actually there to rent the unit but my experience was not good with the local team / they kept saying customer service doesn’t have the right information? Was like what

Rating:

3.0

Easy to move in.

Rating:

1.0

This experience was terrible. Some of our property was stolen from our storage unit. I immediately reported the theft to U-Haul. It's been weeks, I'm still waiting for a call back. We will never use U-Haul again. Others, beware and look elsewhere for storage.

Rating:

4.0

A little expensive with all the added cost but good other than that

Rating:

5.0

From renting a U-Haul to storing our stuff for a few months, everything was smooth and easy. 10/10 would recommend the services from the McClintock U-Haul store to all my friends (who are moving to the valley soon).

Rating:

2.0

the staff were challenging; they didnt get our information correct several times; additionally when you call customer service they give you information about discounts that are not really true when you get to the actual store itself-all of it was more challenging than necessary. A move is challenging enough especially across several states--so having the UHAUL experience be difficult wasnt okay

Rating:

5.0

Everything went perfectly and the uhaul employees at 800 McClintock Dr were extremely helpful.

Rating:

4.0

I was charged a late fee despite calling to cancel well in advance, it was easy to get reversed upon calling at least.

Rating:

5.0

We are transitioning from CA to AZ. The process was seamless. Your agent was very respectful, friendly and informative. Sorry I did not get his name. The storage unit was clean and move in ready. Everything exceeded my expectations. Thank you for being customer centric!! Marcus

Rating:

4.0

There is no staff at this facility. It is self managed.

Rating:

5.0

Friendly convenience and especially clean and ready love the app process!!

Rating:

5.0

We will move the rest of our stuff in tomorrow but so far it has been fantastic

Rating:

4.0

Making the reservation was quick and simple. The staff was professional and friendly. The storage unit itself was clean and met my expectations . The only reason I can’t give 5 start is the fact that a new lock was “included for free” in my rental. When I checked in, all the locked were sold out and I was told “sorry, you can buy one at Walmart”

Rating:

2.0

I got locked into the facility and had to spend hours on the phone to get someone to remotely open the gate for me so I could leave and if it had Been any later I would’ve been stuck until 5am

Rating:

5.0

I had an excellent experience with the store manager Jazmin when I purchased the storage unit, but later on I needed to make adjustments because the unit was smaller than I expected. The person I spoke with later in the evening wouldn't swap me to a bigger unit even though I hadn't put any items inside the storage. I explained my situation & He said pictures needed to be taken blah blah. I explained to him I had just enough funds to do what I needed to do. He wanted me to extend my rental until the next day in order to get a bigger unit. This would of been a great inconvenience as I had others helping me who wouldn't be available the next day. I ended up throwing away items just to make room. I'm disappointed but oh well....I had to make it work. I would like to say he offered me a discount on the bigger unit if i waited, but it wouldn't have made sense, or made up for all the money I would of had to pay the next day...just didn't make sense to me.

Rating:

3.0

I do not know that you had to go to a different address to see someone in person about my storage. There was supposed to be a lock inside of the storage and there was none.

Rating:

1.0

I was left without access to my storage unit for over 4 months with gate issues. nd fees from the first date that I did not have access to my unit to the day that I received the remote. The multiple emails, phone calls, and account messages that I have sent over the last few months show that I made every effort to let U-haul know of these issues and I shouldn't have been charged. This was ultimately an oversight from U-Haul and should be corrected.

Rating:

5.0

A++++++++++++ SERVICE

Rating:

1.0

Staff were Horrible at the McClintock location. I suggest you go elsewhere. The Manager is a total jerk!!

Rating:

1.0

I am currently canceling my storage unit because I was given an access card to access the yard and my access card wouldn't work. I wasn't even able to get to my unit to use it!! I'm extremely upset at this whole situation because through this whole process most of the people I've dealt with have either not been able to help me or refuse to help me.

Rating:

5.0

Quick & easy

Rating:

1.0

This experience was a very stressful experience because of the process being all online. My check in did not go through, I had to call the manager of this location to give me the key, and then later I could not check out because there was no direction on how to do so. When I called to try and tell someone I dropped off the keys in the box, I was on hold for 30 minutes and then was told I never got the uhual when I clearly did because the manager handed me the keys herself and then was charged the full amount after all of that. Very poor service and communication.

Rating:

1.0

Too many issues to list here. Major issue was that they didn't honor the first month free storage even though I had a one way truck rental. They also assigned us to a unit that was locked and we had to drive all the way back to ask them to unlock it for us. Grievance has been filed and I'm waiting to hear back from the DM.

Rating:

1.0

Pick up

Rating:

1.0

Charge the amount that is agreed upon instead of up charging for mistakes on the uhaul end

Rating:

1.0

The key was not where it said it was , I called the 24/7 phone and I waited for 2 hours and 30 min and couldn’t get into the truck ! I got charged and had to wait until next day to rent another … I was using self pick up at 9 pm and instructions said password was POLL and the lock in the back of the truck opened but the key wasn’t there …

Rating:

4.0

The staff was excellent, but there not being any staff at the actual storage facility was very inconvenient. The online self-move in was not working at all and kept directing me to the McClintok office. We had movers waiting for an extra half-hour for this reason.

Rating:

1.0

Don’t have the U-HAUL location be at a crack house.

Rating:

2.0

Had to come back to the office many times for help with my unit. They assigned me a unit that already had a lock on it and would not answer the phone. The man who sold me my truck was great but the service as the day progressed for worse.

Rating:

4.0

I had an issue finding the key to the truck. The instructions on the app did not clearly state where I was expected to find the key. The location was convenient to the ASU campus and the truck was clean and worked as it should.

Rating:

1.0

They had me pay for 24 hr access I never got them I got some kind of a move out notice in and envelope and a file. No name no date. Then I was locked out if my storage for a week and I could access the gate but not my unit. Jeffery Pickett Andy Smith and Jennifertge admin assist had a moving company come move me they left without me so I have no idea if they took anything I don’t know where they disappeared. Then threw my things in piles left things in the elevator all the way downstairs and outside of the elevator so people could not pass by. When I saw my Mohammad Aly picture with a big foot print in it I asked them to be more careful. They sent and left after I have them a tip 40 and left me hanging. No 40 dollars. To top it off one of the uhaul employees called the Scottsdale police to my new storage. WHO DO THE PEOPLE THINK THEY ARE? I HAVE PICTURES THAT LITERALLY THREW EVERYTHING INTO MY STORAGE BREAKING 1000 worth of my equipment so now I can not do any jobs because everything I own is ruined!!!! My desk was upside down somebody peed in and on my clothes. I AM A VET AND I WILL DO EVERYTHING I CAN TO GET THESE PEOPKE DISMISSED FROM UHSUL AND LET THIS COUNTRY KNOW WHAT KIND OF PEOPLE UHAUL BACKS.

Rating:

1.0

The storage that was given to me is already occupied and no one is helping me by giving a new storage

Rating:

3.0

Interface of doing reservations online and confirming them on arrival in the area DOES NOT WORK. We had to redo the storage reservation on arrival. The change delayed return of the trailer and the original agreement of 30 days free storage for using the trailer was not honored.

Rating:

1.0

No one on site to assist, now instructions on where to find key. Had to go to other location posted on the door. Waited for 45 minutes and was hung up on several times. Employees used explicit language.

Rating:

5.0

Very nice, very helpful would go there again and again.

Rating:

5.0

Donavan was 5 star !

Rating:

5.0

Donavan was great !

Rating:

3.0

Lock was not in the unit, had to drive to another location in a truck to get one. Not the end of the world but was a super hassle and added about another 5 miles to my U-Haul rental.

Rating:

5.0

Quick and efficient, knowledgable and always a good service. I have moved myself countless times and I have always relied on Uhaul. Never have been disappointed.

Rating:

1.0

The guys there at the office were rude and disrespectful. The unit the sold me was been used by someone else with a lock on it. When I tried talking to two guys there, they simply ignored me. I felt very little in front of them. Bad experience ever. I will never treat a customer that way ever. They need training.

Rating:

4.0

Donivan Holloway Thomas is the best. Give that man a raise

Rating:

1.0

Donivan needs to be replaced! He is nowhere to be found, doesn't return calls or emails. He is a complete waste if payroll!

Rating:

4.0

Call me 6023180554 Why was I sent this text message to do a review now???

Rating:

4.0

Proper materials can be considered

Rating:

5.0

Awesome crew with great customer care and good attitude with attention to detail.

Rating:

5.0

Donivan was Excellent He bent over backwards to fix this HUGH Fiasco. My U-Haul storage reservation was confirmed 3 times last week before I droved to 1905 E Apache Blvd, Tempe, AZ .The Movers & I get to the correct place 9am.only to find out They have NO STORAGE units. I had to drive to another Uhaul 800 N McClintock dr, & drive to another 500 N Scottsdale FINALY by1pm Donivan find me a unit to unload the Uhaul truck. I Had My Movers for 2 Hrs at 9am NOT 6 hours. Donivan & His crew get the 5 stars. I Demand compensation for the MAJOR inconvenience we went through driving to 3 uhauls. How can Uhaul be so incompetent???

Rating:

5.0

Very professional and effective

Rating:

4.0

Donivan-Holloway Thomas deserves a raise

Rating:

2.0

I have had issues with my storage since February 21 . First my auto pay stopped without notice and I was charged a late fee as I was unaware it was stopped ! Then I was supposed to be moved to a diff unit with first month free per Cody - but was billed for it anyway and got another late fee ! There is a complaint open with a callback from Donovan 2 weeks ago to rectify my issues ! Nothing - called again after on 7/6 my account was debited without authorization ! No resolutions to my 2 late fees that need to be waived and after 7 years I am super disappointed ! Can somebody pls fix this ?

Rating:

5.0

Donivan is definitely the best manager for the role. He helped me through all the difficulties in the world and I am more than grateful. Made life extremely easy for me. Definitely a five-star experience with him and his staff.

Rating:

3.0

When getting a U box was poor service . But the movers were excellent.

Rating:

1.0

I was one of the 60 tenants that had one of their units broken into and all of my stuff was taken and I was not notified until weeks later. And your so-called insurance that you have is refusing to pay me anything because they were all vintage tools that I don’t have receipts for. This place is so unprofessional it’s mind boggling. the only reason why I didn’t move out sooner was because of the pandemic. I have had so many issues with this property I can’t even explain them all and I will tell everyone I know to NEVER do business with Uhaul. I’m glad that it’s being torn down.

Rating:

1.0

Very unorganized they do not answer their phone do not answer their cell phone bad management overall

Rating:

2.0

Reaching the property manager by phone was always a challenge. The local number always rang into the central call center and they always took a message that was never returned. Emails had to be sent 2-3 times before receiving a response, or a return email wasn't sent. The property office was permanently closed which made it inconvenient to have to go to a second location to speak with staff. The on site restroom wasn't clean. I moved out of the unit on 3/21/21, in response to management informing tenants that we had to vacate by 3/22/21, due to facility renovation. I emailed Donovan Holloway on 3/21/21, attaching 2 pictures showing that unit 446 was vacated that day and requesting information about a credit for 10 unused days of rent for March. That same email was forwarded to Donovan on 3/23/21. No response was received. On 3/27/21 Donovan sent a generic email noting a storage move out date of 3/26/21, and requesting completion of a survey. I expect an email response noting a credit amount and when it will be issued.

Rating:

2.0

Worst office and management I’ve ever dealt with. Totally unprofessional and Mari is one of the absolute worst people I’ve ever spoken too, very disrespectful and as for Donovan who can email me and never return a call. Recommend new staff.

Rating:

5.0

Thk u to “all”at the Mcclintock location .. especially Donovan.... He was very helpful to me at a last moments time ..All the staff is extraordinary !!!very helpful , pleasant . Thank you for everything .. and sorry to be pain in “”” sometimes... best of health and family to all .. I’ll see you alll on future moves... From Alexandria

Rating:

3.0

I moved because storage facility being torn down.

Rating:

3.0

It was definitely old and run down and in need renovation but it met my needs. My no responses are just because there was no office or staff available for the past while. Not a convenient location to get out of if you live north.

Rating:

3.0

This U-haul center is being torn down so it's hard to rate it at anything but past experience was good. I did move to another U-Haul facility download Road obits

Rating:

1.0

Treated me very badly after many many years as a steady reliable customer.

Rating:

3.0

Got a call 2 weeks before payment sayin i need to move my stuff was not very happy about that an when i call i can never get anyone smh

Rating:

2.0

could not get in touch with the office during the pandemic, called several times and send e-mails. also changed our lock wth no reason and no notification. bad experience.

Rating:

3.0

I would not recommend this facility. This facility ls being torn down!!!!!

Rating:

3.0

The mgrs Jeri & Ethan Eddy were great! They were friendly & always available. However lately, there has been no one in the ofc...so no one to rate. Leaving because I was informed that this location was set for demolition & they were not renewing contracts. Otherwise, I would have gladly stayed.

Rating:

3.0

We were given a 3 week notice that we needed to leave b/c you are tearing the location down. I double checked the hours of operation with the person who emailed us to let us know the location was closing because we were driving down from Flagstaff, and arrived on Sunday to find that our code didn't work and no one in the office. Fortunately, a worker at another location pulled up behind us, and his card wouldn't allow him access either and he had to go back to his office to gain access and told us he would get us access. He came back 20 min later, but that code wouldn't work either. He spent another 5 min on the phone and finally got access, and we could clean out our unit. I appreciate his assistance--otherwise we wouldn't have been able to clean out our unit.

Rating:

4.0

Closed suddenly. Codi was a huge help sorting things out.

Rating:

1.0

My experience was great up until I terminated the contract and was then badgered for more than a year about continuing to pay for it. I explained the situation on multiple occasions to multiple personnel from UHaul but no one paid any attention and the harassment continued. I eventually contracted with a lawyer to send a cease-and-desist order. I'm keeping my fingers crossed that this email means it's finally over.

Rating:

5.0

The staff has always been very friendly and efficient. I will always use u-haul for my moving and storage needs

Rating:

5.0

Donovan was courteous, helpful,friendly ,professional, efficient and trustworthy

Rating:

5.0

Quick and business friendly. The assistant manager offered great quality service in getting our storage unit secured.

Rating:

1.0

The manager on the lot was a ..... .Her dog was out of control along with her mouth. She can not keep control of the dog . Dog gets out of its collar and is gonna bite someone . Was the worst experience I have had with a storage facility. I complained and got kickedcked out.

Rating:

4.0

Not a fan that I was not able to call a U haul store directly and would have to wait on hold for at least 10 minuets before talking to someone.

Rating:

3.0

Card did not work on first visit and trying to talk to anyone that could help was difficult.

Rating:

5.0

Thank you

Rating:

1.0

Did not assist with covid-19 and paying vehicle that was in the storage facility space will not recommend U-Haul for anything to no one

Rating:

1.0

The units we had reserved and confirmed were gone. This was the worst moving experience ever will no longer use uhaul after this.

Rating:

4.0

Too expensive!!

Rating:

5.0

FIVE STARS !!! Donavan Holloway_Thomas General Manager Thanks so much for your Outstanding customer service and attention to detail. It has been a pleasure doing business with you and U-haul.

Rating:

5.0

Donivan Holloway-Thomas General Manager has made my experience with U-haul Excellent! He has gone far above and beyond my expectations on several occasions.. His level of customer service and personal attention is truly FIVE STAR.! Thanks Donivan!! Truly has been a pleasant experience.

Rating:

5.0

The General Manager, Donivan is extremely helpful and professional. He is a total asset and U-Haul is lucky to have him as an employee

Rating:

2.0

I had no issues with this storage facility until my food trailer was stolen off of the lot..!!!!

Rating:

1.0

The location was different than what was provided, I was asked to go to Loop 202 and McClintock but the location was 500 N Scottsdale Rd.

Rating:

3.0

Give a code for the key drop off box. Had to take keys to another location due to not having a code to the box.

Rating:

4.0

App provided me with the incorrect Truck # So the key didn't work. Got resolved, but a waste of time. Was SHOCKED that when I got into the truck, it was below a 1/4 tank and almost on EMPTY. Was NOT pleased about that.

Rating:

1.0

AFTER WE MOVED OUT OF THE UNIT, YOU KEPT BILLING US FOR MONTHS, YOU STILL ARE. WE HAVE WASTED LITERALLY HOURS TRYING TO GET YOU TO ACKNOWLEDGE WE MOVED OUT. YOU ARE THREATENING US WITH LIENS NOW. HORRIBLE HORRIBLE HORRIBLE. SHAME ON YOUR UNDERTRAINED INEPT STAFF AND SYSTEMS.

Rating:

4.0

I never understood why it said at the gate that you must check out. All it does is make the gate go up again

Rating:

5.0

The Mc Clintock Management and staff are awesome! Thank You! Ms.Jackson

Rating:

5.0

We moved from California. Our things were in storage longer than planned but when we first arrived Donovian (hope I spelled that correctly) help us the entire way. His service was above and beyond from helping us load and making sure our storage was locked correctly. Other staff members at this location were also extremely helpful. They made our move very smooth.

Rating:

5.0

james was a saving grace for the entire uhaul company. He went above and beyond to make sure things were care for.

Rating:

3.0

I still don't have a correct gate code after a week of renting space. Have not heard from the manager or store at all. I spent 5 hours waiting outside the gate. Finally got in by another customer.. I had to pay an extra day for trailer because of it. And quite frankly am very upset at the location and corporate uhaul.. I am going to be calling corporate office.

Rating:

1.0

The staff were great. The unit as fine. However, the computer system was bad and caused many issues. When we arrived knowing we had a guaranteed spot we found out that the unit the system reserved did not exist at this location and that the facility was very full with very limited options. The system had also reserved us 2 non-existent RV parking spots when what we needed was a small unit for residential furniture. The staff worked hard and found us the last unit available which was 10x10. We were just happy to have somewhere to unload the furniture from the UHaul, Not having an onsite person was inconvenient with all the issues. Also, the card access was not working 4 hours after I checked in and was assigned the unit. This caused another scramble to get in to unload. All in all the computer system failed big time.

Rating:

5.0

Everyone I dealt with was very helpful. I would use this location again. It was clean and the air conditioning for the unit was a must have and worked well.

Rating:

1.0

The outside premises were clean but only cause the dust and dirty were blown into our storage units. Very upsetting how dirty our things were. The gate was also open several times at night.

Rating:

3.0

I was told to park in rv 18 but that spot was taken. Also my access key did not work. Frank Soriano 5202619410

Rating:

5.0

Shout out to James who went above and beyond to make our U-Haul experience easy and stress free! Moving can be hectic, but the team at Loop 202 and McClintock listened to what we needed and provided. Thanks guys!

Rating:

2.0

I've never rented a storage that I had to exit my car to go to the wall and swipe my card then run back and hope to get my car through the gate before it closes like I did here. The first half of the month the gate was broken and the lady who manages the site is rude af every time I encountered her. Very mean òld lady. She would give customers grief that she had to work the gate and told us that we had less than 1hr to get everything into storage at 8pm because she didn't want to wait on us. The office is not located on site so if I needed assistance I'd have to drive to the office and back to the the storage site. It's definitely not somewhere I'd rent from again. I do like that my stuff wasn't in the sun melting and had air. It is not kept cool enough to keep from sweating but it's cooler than outside. I do like the carts provided to carry items from the car/ truck to the storage.

Rating:

5.0

Thanks! For making this easy. Moving is already stressful enough.

Rating:

1.0

I can’t get in after hours because the gate is broke that defeats the purpose of me getting a 24 hr access I’m not happy about this fact

Rating:

5.0

Davis was very very helpful and accommodating. I was a bit needy with some changes we had to make and he was friendly and professional the entire time!

Rating:

2.0

One of the worst experiences I've had in the process of a move. No office is not acceptable. Break ins were on the news! Run it right or sell the property.

Rating:

5.0

The uhaul employee that helped us, Donivan, was super helpful and nice

Rating:

5.0

We were able to complete entire reservation process online-receive code to enter facility without having to go to office. It was such a time save and safe! They even left a lock for us inside our unit which was perfect as we were short on time.

Rating:

5.0

The staff was excellent and very helpful.

Rating:

5.0

Donavan was very helpful!

Rating:

1.0

On the morning of 3/24/20 my locker, and apparently dozens of others, were broken into and substantially emptied of its contents. Certainly I, and probably others, had no idea that the facility was so wanting in security that someone could enter it, evidently with a large truck, and spend hours casually breaking into and pillaging lockers.

Rating:

2.0

Reserved facility online and directed to go to old town Scottsdale location to sign paperwork. Went there and they no longer do that for the location i reserved so they sent me to another location. Good staff, not trained properly , had to go back again. Waste of time. Location where I have a unit I dont feel is secure. I read in the news that several units had been broken into at the end of March. The location I rented as is Tempe Town Lake. Has security cameras but no sure if there is any one on location because someone from another location had to come open the gate

Rating:

5.0

When we arrived there was no one at this location so we had to go over to the U-Haul on McClintock per the sign on the door to get help getting into our storage unit for the first time. I want to give a HUGE shoutout and thanks to Davis at that location. He totally took care of us. We were trying to get my daughters dorm room stuff moved into storage and catch our flight. Please let Davis (And his manager) know we made our flight because of his help. Really appreciate him!

Rating:

1.0

Worst experience I have ever had with U-Haul

Rating:

2.0

Extremely slow process.

Rating:

1.0

The card was not working, they could not figure it out quickly and am really upset

Rating:

1.0

I had a terrible experience with customer service at a location in Tempe on north Scottsdale road. They had me fill out my paper work and sent me to their storage location and failed to tel me that their gate system had not been working. When I went back to the office after trying to cal several times and them not answering, they said I had gone to the wrong location which was not the location that they had on their map. I went to the new location they told me and when I got there the lady told me that they gave me the wrong pin and she fixed it and sent me BACK to the storage unit and when I went and swiped the card the gate STILL did not open so I had to wait for someone to come all the way down and let me in.

Rating:

5.0

No complaints. It was exactly what I needed.

Rating:

1.0

I am complete dissatisfied with my experience and the lack of commutation in not telling me that the location was closed that day.

Rating:

5.0

Great and secure location. Great staff at both locations, 3303 n Scottsdale rd and 500 s Scottsdale rd. Keep it up

Rating:

4.0

Facility seemed to be maintained well even with the office being moved off location

Rating:

5.0

Awesome

Rating:

1.0

This comment does not allow for me to comment fully. Needless to say, it was not a shinning moment for being such a large and well known company as UHaul.

Rating:

5.0

The representative was fantastic very knowledgeable

Rating:

2.0

The gate was left open during the day, homeless people would often find their way in. My stored items were always covered in dirt. The use of a blower pushed shovel fulls of dirt from outside.

Rating:

4.0

I had no issues during the year my things were in storage, the place was clean and the staff was helpful.

Rating:

5.0

I love U-Haul. The only bummer was there wasn't an office with a person working in it where the storage space was. I had to drive to another office to get clerical things taken care of.

Rating:

1.0

The communication between your call center and actual locations is terrible. Why only 200 words to complain?.. they did not have the unit I reserved available. The lady was rude and unhelpful. Boooooo

Rating:

1.0

Eviction even tho I asked for 24 hr unit and this is what I signed up for. I sign up and I'm given no 24 hr access and given incorrect gate access times. I got locked inside gate had to stay inside un

Rating:

5.0

Michaela went above and beyond in helping me secure a unit and gain access!! Thank you for making my move so much easier , very much appreciated !!

Rating:

1.0

We had to wait 50 minutes at the unit until someone showed up the let us in. We were also charged for an extra month even though I notified them we had moved out. Worst storage experience ever!

Rating:

1.0

Mislead on information

Rating:

5.0

Wonderful service, and it was the end of a long day shortly before closing. I have always been pleased with U--Haul but this service was above and beyond duty. Thank you!

Rating:

5.0

Very accomodating and helpful...

Rating:

5.0

The woman that checked me in was amazing! She made everything quick and easy in the middle of a very stressful situation. Many thanks!

Rating:

4.0

Great job

Rating:

4.0

Like the 24 hour access. The manager was very helpful and accommodatin.

Rating:

3.0

the facility is highly occupied and is being run without onsite management. The gate was tampered with and when I called it there was no manager to fix it on site so if I had not fixed it my self

Rating:

5.0

It was a very convenient location and easy to access.

Rating:

5.0

Ethan wad a great assistant

Rating:

5.0

easy to access and system entrance and exit worked perfect

Rating:

5.0

Exactly what a storage unit should be. Stress free, secure and accessible. Friendly, helpful and proactive staff.

Rating:

5.0

It was great will use them again

Rating:

2.0

Access from the highway difficult mainly because the U Haul Sign is difficult to see and if you miss it you are unable to return without some major u turn driving in a very congested 3 lane street. The staff that gave us service was wonderful knowledgeable and efficient.

Rating:

5.0

Charlene and tell were the best during my rental. The location was perfect.

Rating:

5.0

Had to move out my daughter from her apartment last minute and your placed worked perfectly. The person who helped us rent the storage unit and van was excellent and patient with us. The van was easier to drive than I expected since I hate Phoenix traffic.

Rating:

5.0

Movong out was easy and simple. No inconveniences, interactions with staff were quick & painless, and no time-consuming and extraneous forms or paperwork. Uhaul has been great from movein to moveout

Rating:

4.0

Received good service from everyone I was in contact with. Location is convenient. Office is small and usually staffed by only one person so I did not get a receipt when I returned the truck. I did get one by email and there were no issues but I prefer to know my charges before leaving.

Rating:

5.0

Please recognize Dennis for his spectacular customer experience! He met me outside with a dolly and blankets as I was checking in online, but I explained that I didn’t need them and mentioned to him that I couldn’t figure out how to modify the online reservation to remove the items. I had planned to call and modify after I completed my reservation. But Dennis took ownership of my issue, fixed it, and called to leave me a message to confirm. Thank you for making this the easiest rental experience EVER!

Rating:

2.0

TIme-consuming and in check out Rodney kept rambling on about things, Then We brought it back on time and the next day they were calling about the truck and how I had not returned it. Really poor organization since you let the on site property managers go at this site. I plan to quit my storage there as a result.

Rating:

5.0

Real nice. Friendly.

Rating:

4.0

just moved in less than a week. So still looking an observing.

Rating:

5.0

Dennis was great my account was set up in 5 minutes I was set to go.

Rating:

5.0

Love this location !

Rating:

5.0

Nice people and nice and clean. I will rent again.

Rating:

5.0

The office staff was Great!!

Rating:

4.0

This is a very tiny place with limited customer parking, not easy to get in and out.

Rating:

5.0

The staff were great - made everything easy

Rating:

5.0

Ethan was amazing to deal with. He went above and beyond to meet my needs. I will use this storage again if I need storage again!

Rating:

5.0

Excellent customer service.

Rating:

3.0

Absolutely loved the employee who helped me. He was fantastic!!!! The downside is the property is difficult to see and very inconvenient to enter (can only enter when traveling South). When checking out the service was down. While your employee was fantastic and made every effort to provid the best customer service possible, his job was severely compromised by a faulty system

Rating:

5.0

Mr.Eddy and his wife were a delight and very customer oriented anytime I need a moving truck or storage they will be the first place I look,such a blessing h very thankful!

Rating:

5.0

The couple that run the place were super nice and very helpful.

Rating:

5.0

The owners were friendly and helpful

Rating:

5.0

Everything was perfect.

Rating:

5.0

Immediate service. Easy to use facility. Clean. Thanks.

Rating:

5.0

CLEAN, FRIENDLY, VERY HELPFUL, HIGHLY RECOMMEND!

Rating:

5.0

Was looking for a reasonable priced Outside storage for my X8 trailer needed easy access Storage in AZ is tight as they are full 95 percent of the time

Rating:

5.0

Great place. Easy to get into my storage room.

Rating:

5.0

I’ve used this storage complex two times before this current reservation. Person on phone was very helpful as well as person at complex. Supplied me with a key fob and access card. Very happy!

Rating:

5.0

Ethan and his team have been incredibly accommodating. My main debit card is very finicky and they were always prompt to alert me of any issue. They were more gracious with the time they spent with me

Rating:

5.0

Jerri and Erhan went above and beyond to make a stressful move run flawlessly. Very kind and thoughtful.

Rating:

5.0

I didn't use this reservation

Rating:

5.0

Great customer service!!

Rating:

5.0

The Eddya are great people, very friendly and helpful.

Rating:

5.0

Convenient, easy to set up auto payment, easy to check out of unit. Great overall experience.

Rating:

5.0

Was fast, effective, and reliable would recommend.

Rating:

5.0

Staff went above and beyond to help accommodate my move and needs

Rating:

5.0

AMAZING STAFF! Very friendly and informative. Totally helpful.

Rating:

5.0

Ethan was very helpful and professional. I’m coming back to rent a van again on Monday. Thank you Ethan and UHaul

Rating:

4.0

Cheaper

Rating:

5.0

Ethan was very easy to work with and runs a great facility.

Rating:

5.0

Mr. Eddy was very helpful

Rating:

5.0

Only reason why I’m not giving this low stars is because the man that helped me was so nice. I’m just upset that I had to pay full price (24 hrs) to only be allowed to keep it for six hours.

Rating:

5.0

Great experience from beginning to end. Definitely would use this facility again for storage or rentals.

Rating:

5.0

Facilities and equipment were excellent, but the real winner for me was the people. Everyone I talked to was awesome and I'd use them again in a heartbeat.

Rating:

5.0

Easy to access my things, went at night to drop my stuff and felt completely safe. Clean and well kept. Friendly qnd helpfull!!!!

Rating:

4.0

Great

Rating:

5.0

Eddy is one of the more conscientious owners i've come across over the years.

Rating:

5.0

I also rented 2 storage units, Ethan and Gerri were very friendly, understading, super helpful and most important they both provided excellent service. I will definitely use them in my next move.

Rating:

1.0

They gave me wrong addesses, I was lost in a new city, no help on the phone due to long waits and multiple transfers. I will avoid uhaul my next move. Too pricey to be like this.

Rating:

5.0

They we wonderful and made me feel like there are people in the world that are still good!!!

Rating:

5.0

When coming from the south, the u-turn to get back to this location with a U-Haul truck is challenging. Maybe warn people or give them a recommendation for the best place to turn around.

Rating:

5.0

Outstanding customer service! They exceeded my expectations. I will definitely recommend this location. Thank you.

Rating:

5.0

The gentleman that waited on me was very helpful and kind. Thank you.

Rating:

5.0

Eddy was very helpful and made the whole experience a breeze. I'll definitely be back to this location the next time I need to rent a truck or van.

Rating:

3.0

Upon return of the vehicle an item was left in the truck. The item was not turned into list and found the female employee was very rude and refused to help the 2 gentlemen seemed as if they were trying to be more helpful. I was told the truck was rented right after I left and had been rented a couple of times and was out when I called on the 8th however the 800 number stayed no one rented the truck from the day I turned it in 8/3 until today 8/11. This is not an honest location.

Rating:

5.0

Convenient and easily accessible

Rating:

5.0

The staff at this location always OUTSTANDING! Kate (Gingerbread Shed)

Rating:

4.0

Service and equipment were excellent. Location is good but easy to miss because the sign is behind a larger sign for the Audio business. Even knowing I was close, I passed it because the sign became visible once I was there... and not an easy area to make u-turns safely.

Rating:

5.0

Ethan is very helpful and a good Uhaul employee.

Rating:

5.0

staff was always so great and friendly and i was so happy to have rented here for 3 years. easy to access, they are all about safety and customer service!! highly recommend!

Rating:

5.0

Smooth experience

Rating:

5.0

We rented a unit at this facility for over 15 years. that speaks to the trust we had in management and the comfort we felt in storing our belongings there.

Rating:

5.0

Great place to store your stuff. Very well managed.

Rating:

5.0

Great service by the Manager. Could not have went any smoother. I will be using U-Haul again next time.

Rating:

1.0

The worst customer experience I’ve ever had!

Rating:

5.0