Customer Reviews for U-Haul Storage at University of Missouri

Rating:

5.0

The staff here are the best!

Rating:

5.0

They were all so helpful from renting the truck to return it plus storage.

Rating:

4.0

the access code instructions were a bit confusing, particularly which of the 3 keypads to use

Rating:

5.0

2nd time renting a unit for my son at Mizzou for over summer months. Staff is ALWAYS friendly and super helpful!!! Thank you so much!

Rating:

2.0

Casey is absolutely amazing..... I have had 11 inside storage units with you and have rented several trucks.....I can always count on her for accurate friendly service; I could always count on her......... The team is always great and polite too.

Rating:

5.0

Tyler provided the best service! Very helpful! Great customer service!

Rating:

4.0

Good 👍 thanks

Rating:

4.0

Marcellus was excellent - Competent and effective. Tyler misquoted the monthly fee and when called on it was rude. Otherwise, good experience.

Rating:

1.0

Jauan Scott is a bǐtch and his fat lazy ǎşs cousin.

Rating:

5.0

Everything was great and I really appreciate Damarcus C. for his great customer service and help. He was very pleasant to work with and I hope his manager recognizes he is a valuable employee.

Rating:

5.0

I was very happy with my storage unit. Being able to drive in and load/unload in a heated space was worth everything. The carts were always available and very useful! The staff were helpful and kind! My storage unit was clean and temperature controlled. I had NO issues with pests of any kind. The on-site bathroom was a plus when moving all day. Thank you!

Rating:

5.0

Kace helped me with checking in to the unit and she was wonderfully friendly and helpful through the process. I was very impressed with her professionalism and how quickly and easily she was able to help me through the process. She was really awesome and this experience has made me very satisfied with my choice to use U-Haul for storage!

Rating:

4.0

I still have a charge on my credit card for $160 that they said I would not have to pay since I was out on time.

Rating:

5.0

Everyone was super nice

Rating:

5.0

Everyone we interacted with was helpful, efficient, professional, moving fast, and friendly. Great experience at move-in.

Rating:

1.0

I wouldn’t recommend this place to anybody! Management was the worst possible, customer service is terrible, employees sit and cuss right at the counter, scream across the shopping area, trucks are dirty, roaches found in the storage building, homeless sleeping in storage units and bathing in the bathroom. Very poor management! Will not be returning in the foreseeable future unless new management comes to clean the place up.

Rating:

5.0

Super great service!

Rating:

5.0

Staff was great

Rating:

5.0

I feel like the staff went above and beyond.

Rating:

2.0

First off the sales person was rude said after I gave his info (Name) to my daughter who was paying for my second storage 10x 10, to talk to him, said he was in fear because she ask for his name and got angry I put her on the phone speacker to talk to him we was not rude to him but another customer sales person heard it all and referred me to the Uhaul link. The he said they didn't have to rent to me and I told him you will have to refund my money during making a sale he walked away from me not wanting to finish my order so ask ask for help from someone else so he walked back over he wouldn't put my card info in the computer told me I can put it in myself even though I didnt know your system I just type my card number in .He had an attitude even though I had already rented a 10x15 the day before. And I couldn't finish unloading the truck because Uhaul elevator stop working and I had to go on the 3rd floor to lock up my units, because the elevators broke down so my furniture was stuck on the truck then we find out After we had already unloaded some of the furniture UHAUL said we didn't have the new storage which was a 10x10 so again my furniture for the 10x10 was stuck on the truck elevator was still not working su the customer service at the 800 business loop said the will extend the truck rental No charge again to us and after they unloaded the rental truck they charges us for 2 days which was not our fault the climate control ELEVATOR or system didn't work for the time of rental till today. We rented a 10 x15 on Friday Oct. 18, 2024 , 24 hr. rental could not unload it because Uhaul system lock a customer up stairs on 2nd floor in the build , No one in or out from 8 am till12:30 afternoon , then we got some fueniture unloaded but on 3rd. Floor Elevator stop for The two days Saturday and Sunday after we rented the 10x10 system kicked us out of my 10 x10 rental with unit partially not finish. And they charge when they said the will extend truck rental NO CHARGE, and you ask will I recommend Uhaul, for truck rental. Never for Climate control Rental. A $40 truck rental because of Uhaul Elevator broke down you charge us $135 They ripped us off change prices on rental and charge for truck... REFUND TRUCK CHARGE.

Rating:

4.0

Staff asked for pics of unit after moving out. Took the time to get them then they never asked for them when I went back in. Unsure if all staff knew of procedures

Rating:

4.0

We had some difficulties determining available units to rent.

Rating:

5.0

I’m very pleased with my experience with this U-Haul location. I had a complicated move that required me to get two separate storage units several weeks apart and the general manager, Juaun, graciously worked with me on a plan to minimize costs. The facility is well lit and I had no concerns about the security of my stored items. All the staff were helpful and friendly. Very glad I chose them.

Rating:

5.0

The staff at this location is the absolute best! They made my move very easy ! The lady who walked me to my unit and showed me step by step had a wonderful personality very sweet ! I love that every staff member I encountered was very nice and very knowledgeable! The general manager Mr. Scott rocks ! Thank you guys

Rating:

5.0

Kasey assisted me and had superior customer service skills. Very knowledgeable and helpful.

Rating:

4.0

Carly was very helpful. The system for available units was inaccurate and I had to go back and forth several times to find the right sized available unit as some listed available were in use or locked down.

Rating:

5.0

Staff was friendly and very helpful Great facility and location

Rating:

5.0

Available and convenient for storage and u haul rental.

Rating:

5.0

The storage facility is very well organized. There are ample flat carts and mattress carts available. The aisles are wide and easily maneuverable with the carts. The lighting is excellent. The elevator is large enough to easily handle three carts per time. There is only one elevator so when facility is busy that becomes a possible time issue. The indoor load/unload zone is really convenient and helpful as well. Another very nice feature are the restrooms located on every floor Overall this is the best storage facility I have used

Rating:

4.0

Unit was locked out for no reason. On autopay and sufficient funds. Had to go to office to unlock.

Rating:

5.0

Everyone was always so nice and welcoming as well as helpful. Would use again

Rating:

3.0

promise of free month with truck rental was fake news. beyond that the staff did a good job!

Rating:

5.0

What a facility! Easy access, fabulous staff.... a perfect resource for everything a person needs to move or store!

Rating:

5.0

Very convenient.

Rating:

2.0

Not the best experience I’ve ever had. The move in process is quite complicated and not well explained. For instance: you have to check out of your room every time or you will be denied access. The 24/7 Truck Rental service does not work properly. The app refused to allow me to upload photos. I had to contact customer service because although the app told me my return had been processed, it actually had not. I will say that customer service was helpful and understanding.

Rating:

1.0

Trailer rental went well, check-in was great. Storage facility was chaotic. We were assigned a unit already in use and moved to another unit. During the process we needed up double billed which took many phone calls to fix. I still don’t know if the billing is correct - I’ll need to wait a month for all the charges and credits to settle down. The staff were very friendly and wanted to help but either the computer system was not working well or staff were not trained on the system. Staff and customers were very frustrated. Initial impressions are important-as I walked in to the office the first time staff were anlready arguing with another customer.

Rating:

4.0

The only issue is that the lock was not in the unit as it was said to be but we were able to easily get one from the office staff.

Rating:

4.0

Really worked with me.

Rating:

5.0

Would like to know why I wasn’t given credit for free month storage for previous truck rental.

Rating:

4.0

None

Rating:

4.0

Staff, particularly Day, were very helpful - this was the first time I’ve used a U-Haul storage facility.

Rating:

3.0

Key pad at entrance is not reliable.

Rating:

5.0

The crew at this facility are top notch! Great customer service and the place is well kept... truthfully, they should be sent to a few facilities in the KC area to train those employees on how to treat folks and run a rental business.

Rating:

5.0

The only downside is that the recommended 2 bedrooms storage size won't be big enough for my needs. But the general manager is absolutely amazing!!!!

Rating:

5.0

A bit more explanation about the need to check out would have helped. I happened to see a posting in the elevator which referenced “failure to check out may result in difficulty checking in on the next visit”. Only then did I understand I had to check out when leaving.

Rating:

2.0

There were LOTS of problems with me getting access to the building. Included multiple contacts with various staff. They finally got it worked out, but the automated access system is very error-prone. Even the staff had lots of trouble with it and finally just opened it up with the master code so I could get in.

Rating:

5.0

Good experience all the way around. Highly recommend to all Mizzou students and parents on moving days. Nice storage facility also!

Rating:

5.0

Friendly, clean and helpful

Rating:

5.0

Friendly, clean and helpful

Rating:

5.0

Friendly, clean and helpful

Rating:

5.0

They were having computer problems. Everything else was great!

Rating:

5.0

A positive experience with the storage. A negative experience with the rental truck. I drove 2.4 miles in total and was charged for 9 miles. The google reviews warned me about this but I took a leap of faith. I don’t appreciate predatory business practices.

Rating:

5.0

Customer Service Was Awesome! I Appreciate The Entire Staff That Made My Move A Successful Move! Thank You So Much!

Rating:

5.0

Great workers

Rating:

5.0

Yes to "facility clean and well maintained" doesn't do justice. Immaculate facility, carts perfectly organized ready for customer use... 3 Indoor Drive-in bays for unloading - are you kidding?! Unit ready and waiting when I got there - all order online. Just... wow...

Rating:

5.0

Absolutely love the first month free deal!

Rating:

5.0

Great staff

Rating:

5.0

If I need a storage unit again. U-Haul will be the place. You guys are second to none. Thanks for the great experience.

Rating:

2.0

This is the 2nd visit; I had to correct errors made by the first representative! I had to cancel the first contract due to serious errors made;I was originally given incorrect information about the rental (5’ x 10’ space for the price of a 5’ x 5’ space); I had to completely relocate my belongings to a different unit; the passcode for entering the storage building did not work The building is supposed to be climate controlled; but I left climate sensitive items with a family member rather than put them in the unit- it was too cold.. I

Rating:

2.0

Unit number is incorrect on form, security access is broken, I want to pre-pay but have to come back; the building did not feel climate controlled. Young man who helped us was great.

Rating:

4.0

Wish I could go in at anytime

Rating:

5.0

Moved into the brand new facility right after it opened. It was great having access to an indoor facility and everything was clean and spotless. The staff at this location are great and work really hard to get to everybody in a timely manner. The only negative I had was the fact the keypad for after hours was not operational during my time at this facility.

Rating:

2.0

The attendants tried to robe me. I don’t recommend anybody in this place The manager have to review is employees Thank you

Rating:

3.0

Booked online and was given two 5x10 units instead of one 10x10. Staff inside was able to switch us to a 10x10 unit quickly. However they also said we would have 24/7 access to our unit which we found out later that night when we arrived to unload the truck was not the case and we had to unload a 20 foot truck in under an hour. The location and facility are good, but staff needs to be trained correctly and give customers correct information to set the correct expectations. Also the code we were given at booking did not work to access the building.

Rating:

5.0

All I can say is, when you need assistance, there are 3 people who will aid you immediately & very friendly on top of that. Thank you for proving there are still good, kind people out there.

Rating:

5.0

Very pleased with the facility and service.

Rating:

5.0

Im sure we’ll be back-thank you for being there!

Rating:

5.0

Very professional

Rating:

5.0

This was a great location, always had carts available (and it was college move day). The team was helpful with the lock and helpful when we left. Will recommend.

Rating:

3.0

They did not inform customers that the after hours access system was not fully operating, but continued to post in numerous locations and online that access was available after hours.

Rating:

5.0

Very helpful and accomodating. I made 5 trips to this location this summer and was extremely satisfied with its staff and sevices!

Rating:

4.0

Two issues: 1) code didn’t work to access facility after closed hours but during access hours. Had a full load to deliver. 2) person in office told me after we moved out that I didn’t need to do anything that a sweep would be done and they’d see our lock was removed and unit was cleared to be “checked out” Other than that we were very pleased and would use this faculty again

Rating:

2.0

Our storage facility room was assigned incorrectly and when we went to move our, we could access our things because of someone’s error.

Rating:

3.0

For just storage, the place is great. The people working there are far from it. The day I rented the space the only person that seemed to know what he was doing had to keep helping everyone else and that caused him to not take care of what he was doing with me. He asked for my debit card for auto payments but he didn't record it and I didn't get a bill but I was charged a late charge because of his incompetence. The last payment I made I told them the space would be empty by the end of the month. I also told them the day the storage was empty and called the next day to tell them again. I have been charged for another month and although I've been told the money has been returned, it has not been received 5 days later. Storage place, good. Workers, totally incompetent

Rating:

5.0

More time to get into the the storage area because some people don’t get off of work until five

Rating:

2.0

Ask for 10×10 got two separate storages. Said storage rooms had locks available in storage no locks what so ever. Could not access entry when went later that night

Rating:

4.0

Excellent customer service but did have an issue with trying to access the storage facility after office hours. Storage access hours stated until 10pm but when when tried to access code prior to that we weren’t able to.

Rating:

5.0

The gentlemen that helped me with the unit is top notch. I cannot express how kind and helpful he was. He got us into the closest unit without me even asking. A true customer service first move!

Rating:

5.0

Pleasant people. Facility looks safe and secure. Process was smooth.

Rating:

5.0

Always helpful & kind staff.

Rating:

1.0

The stuff at Columbia Missouri are not good.

Rating:

5.0

Trey was awesome. Place is busy all the time and everybody is working hard to keep up.

Rating:

5.0

They have an old sign in an old part of town, but the storage options are new, clean and modern set up. The people working there are kind and efficient.

Rating:

3.0

Both Of the units leaked. I showed it to a U-Haul employee where it had leaked on my cloth chaise lounge and he said he would have maintenance look at it on the following Monday Tuesday. I got no response back from them. I removed my stuff before my rent was due taking my Riess numbers of units to the front desk letting them know I had finished cleaning and removing my stuff from the units. They said I didn’t need to do anything else two days later I got a call that my rent was due. The first time I went to remove a portion of my stuff the elevator was broken and I was on the second floor. The good part of it was, you guys had amazing carts for loading and unloading. It was a new space and kept clean.

Rating:

5.0

I can’t remember her name, but when I came in Monday the lady who greeted me was very friendly. She was white and had some tattoos. She showed me to my facility and checked it out with me and got me a lock. Excellent customer service from her! Would recommend again.

Rating:

5.0

Very friendly staff at this location. I feel that both young men were knowledgeable and experienced,willing to help us and answer questions to accommodate our move.Great Job! Keep up the great work!

Rating:

5.0

Shaq was super chill, nice and helpful.

Rating:

5.0

Very friendly staff and made sure we understood everything and even walked us 2 r unit the 1st time to make sure that we had the right unit and very clean place through the whole thing and very nice big bathroom to use while we are there and air conditioning in where the storage unit is

Rating:

4.0

The young African American men who work there were very efficient and respectful!!! I had a great experience

Rating:

5.0

Very pleasant experience .!!!!

Rating:

5.0

The young man that help was totally awesome 🤩