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JA'NATHAN HCustomer Reviews for U-Haul Storage at Watson Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service, they took good care of me and addressed all of my requests promptly. 👍🏾
RAMONE HGreat service
rhonda aCheck out was a little cumbersome a printer and terminal In the garage would greatly improve your process.
DENNIS SGreat customer service and a lot cheaper
LAMAR WThe miles cost was a lil high but overall it was ok
ANTONIO DVery with all aspects of the service.
EDDIE SCharge the right amount for those storage spaces Don't sell an old lock for $25.00. I guess E16 got the new one. I hate entrapment.
VICKIE FVery nice people. Excellent customer service. God's Blessings. Kindly.
JACQUELINE CI didn’t grab their names, but both of the ladies that helped us on the morning of 9/14 were very helpful and kind! My husband had a bad prior experience like a week prior so he wasn’t excited about going back to that location, but they turned it around for him. I worked in customer service for a long time myself, so I know how customers can be draining. Both of the employees working that Sunday morning were top notch!
NOELLE BExcellent
JAMAR JAs a repeat u haul customer it should not have taken so long at check out. The employee helping me was wonderful, happy, knowledgeable but the computer was slow and there is just too much stuff for them to fill out for somebody who has rented from uhaul before. Thank you u haul for being in existence. Will always use you guys
DONALD TThe associates, did not seem to have a sense of urgency in helping customers. Seemed to lack energy and/or enthusiasm
ALAN RFast and friendly service even though it was a same day reservation. Great experience.
Torin TThe pickup and drop off was very confusing because there was no instruction about how to obtain the key for the vehicle, where to go to pickup the vehicle and where to drop off. The app stated that we would get a call but we did not receive a call and had to go inside and ask for help. At drop off, there were so many vehicles backed up in the drop off line that they were hanging out in the road and we had to wait to park ours.
Jessica LEverything was excellent. The staff was friendly and courteous. The truck was ready when I was told it would be. Thanks. jjb
JERSEY BThey work hard and they are professional.
MICHAEL CMaybe time for updated truck because it's unsafe how slow the truck accelerated. It at times made me feel like it was going to break down. It didn't sound to good changing gears
OMAR SThe equipment was not well maintained. The items I had reserved were not available. I didn't find out until I arrived. I will not return to this location.
FREDRICK LI was charged for gas, even though I left the tank supply as it was given to me
CLARA QGeneral manager iis awesome. She even remembered my name.
JOHN SCustomer service was great ! Woman at front desk was very nice and professional. And Eugene was really nice and friendly had great experience with him . Thanks !
Shean WSelf checkin means just that. I shouldn't have to go into the facility to get keys or verify anything. The truck wasn't out and ready so I still had to wait. Once I got the vehicle (45 minutes later), we left. Something told me to stop and make sure dollies were inside. Neither were and we had to return to the facility. Due to he guy not locking the back, the door came open in transit, the dollies fell out almost hitting the car behind us. Luckily they reacted quickly and no injuries occurred. This was the second time we've had a bad experience picking up a truck with uhaul. It's time to get alternatives.
Cicely MN/A
Amber MKeep doing what you are doing.
WILSON FThe car dolly I rented right brake light went out and the trailer brakes kept engaging and making the trailer bounce
DANTE MWhen a customer reserves specific items make sure they are available
BONITA KThe back storage space door was stuck. When unlocked and opened it remained in the air. So, had to drive while wide open.
YAMA BOne female very rude
KASIE PI did online check in but had to go inside to get the keys. There was no employee around. After waiting 5 minutes I walked outside looking for someone but couldn't find anyone. Waited another 5 minutes inside but still no one showed up. Ended up calling the store and thats when someone finally walked in to help me.
Jarryd MThe truck was the issue. That vehicle was barely road worthy. It was the worst driving experience of my life. I was worried the truck was going to either break down or fall apart the entire trip.
TIMOTHY WThe associates were very helpful and got me in and out in a timely manner. Will return if i’m in town again.
PARIS WThe place was very nice and clean. The employees were very friendly and helpful. Both the ladies were very professional. Thanks!
PATRICK CThank you!
THEOPHILE KThe truck was disgusting the engine light was on from the start and told don't worry. The truck ran like crap. The truck was given with a quarter of a tank. I have used uhaul for years that was my last time. Never again will I use uhaul. I will use other guy.
HILARIE BStunk to hell of cigarettes Warner Robins needs to check the status of the shocks in their old trucks before renting them to people, as well. Also use air freshener!!!!
Robert MDuring a stressful time in my life, U-Haul made the experience very easy and things went very well.
David WGreat experience! Quick, informative check-in and check-out, smooth transaction.
Sue WEverything went well for my move , the employees were very personable and knowledgeable about my rental.
Martin TMore clear instructions on where i turn in the unit and confused on weither to use the ap to turn in the keys. Overall very satisfied on experience. The later evening hours at location was great for the task I was doing
DENNIS DThe trailer developed a bubble, and the agents took it out of service immediately. Excellent customer service.
JOHN HI appreciate the help hooking up the trailer.
JONATHON CThe manager was rude. There was another young lady working that was friendly. The location was clean.
Delast MThis was the best U-Haul experience ever. Quick and efficient. Would rent from them again!
WILLIAM DClean the equipment before rental
STEVEN LExcellent customer service!
PAUL CGreat professional service. Equipment was clean and ready for dispatch.
JOHN HNot having unlimited mileage in keeping with industry standards while charging the same amount as others makes me question using or recommending UHaul. Additionally mpg on smaller trucks was extremely low and in the end very expensive.
TERRY HGood customer service.
Kathryn WThe staff were great to work with. Very pleased with the experience and thank you for providing us with a great vehicle to get our move done!! Thank you
JASON SYolanda and Tara are both excellent customers service rep.
Keshia G | First ImpressionsNobody would answer the phone when I called. It's a challenge to access my stuff.
Charlie B | First ImpressionsExcellent staff and very helpful and professional.
Denise H | First Impressions