I gave a low rating due to the fact that I paid for blankets and did not receive them. I had to use and damage my personal comforters from my bedding to keep my furniture from being damaged. And all I got in return was a $20 credit back to my card. This is beyond bad service. My bedding will cost more than $20 to replace and/or clean.
DANNY CCustomer Reviews for U-Haul Storage at Watson Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul was great they was great with communication as well
JACORRIA OThe vehicle smelled like smoke when I rented it. The back was dirty. The person who was supposed to receive the return left the site and returned. Me and 2 other people were waiting for almost 20 minutes. I filled the tank and was still charged more for gas.
Kristyn TMore staff or re train the staff you have. Our pickup was at 10am and we didn’t receive our truck until 10:30. Workers were there, they were just outside.
Mary WThe process was very easy. The girls I dealt with were super friendly.. We use them again in the future if needed..
AISHA BThank u ladies for all your help
ZAKKEEAS AGreat customer service. Very efficient and knowledgeable. Will definitely keep this one to doing business with.
LISA WGood stuff. Moved well. Happy time
JASON HEmployees should address customers instead of just walking around and letting the customer stand around wondering when someone is going to address them and see what they are there for.
DEONA LI want to highlight the customer service provided by the employee, Gabriel. Gabriel not only provided excellent customer service to me, but also to the customer before me. Gabriel demonstrated a lot of patience to me, in addition to providing a very friendly, honest and quality customer service. Gabriel is the type of employee that U-Haul should keep and consider for career growth.
DANIEL GWhen I arrived to pickup vehicle I looked for my equipment only thing on my truck was a utility hand dolly. I ordered a furniture dolly and did not receive one told the cashier the same one who checked me in .She stated she removed the charge she clearly lied. I see on my recipient that I was charged for this dolly that I clearly told her that it was not on there. I asked that my payment of 7.00 dollars be reimbursed.
KAREN STruck made loud noise the whole time straps repeatedly came off the transporter connecter came off while riding.very scary “ I pulled into U-Haul at drop off and the connector was off dragging on the ground damaged my vehicle terribly
TAVIA LGreat service. Great staff. Love the extended hours.
JOE WNothing. This is U-Haul's BEST dealer / location in Warner Robins, Georgia.
David NThe lady who worked the counter around 12:00 pm on Sunday didn’t even inspect the vehicle she just told me to turn in my key and I could leave, if I would have know the gas was a bit over mid I would have went and added a bit more I shouldn’t have been charged for $48.00 for gas, that was so disheartening after having a rough trip. You all should be shamed of yourselves especially in this economy.
WILLIE DAfter waiting in the store by myself for several minutes, I started searching for an employee to secure my rental. When I finally found someone outside in a truck she appeared to be crying, sick, or both and moved very slowly. I was moving on a timeline and didn’t appreciate the 15 minute delay.
DONALD MExcellent customer service, they took good care of me and addressed all of my requests promptly. 👍🏾
RAMONE HGreat service
rhonda aCheck out was a little cumbersome a printer and terminal In the garage would greatly improve your process.
DENNIS SGreat customer service and a lot cheaper
LAMAR WThe miles cost was a lil high but overall it was ok
ANTONIO DVery with all aspects of the service.
EDDIE SCharge the right amount for those storage spaces Don't sell an old lock for $25.00. I guess E16 got the new one. I hate entrapment.
VICKIE FVery nice people. Excellent customer service. God's Blessings. Kindly.
JACQUELINE CI didn’t grab their names, but both of the ladies that helped us on the morning of 9/14 were very helpful and kind! My husband had a bad prior experience like a week prior so he wasn’t excited about going back to that location, but they turned it around for him. I worked in customer service for a long time myself, so I know how customers can be draining. Both of the employees working that Sunday morning were top notch!
NOELLE BExcellent
JAMAR JAs a repeat u haul customer it should not have taken so long at check out. The employee helping me was wonderful, happy, knowledgeable but the computer was slow and there is just too much stuff for them to fill out for somebody who has rented from uhaul before. Thank you u haul for being in existence. Will always use you guys
DONALD TThe associates, did not seem to have a sense of urgency in helping customers. Seemed to lack energy and/or enthusiasm
ALAN RFast and friendly service even though it was a same day reservation. Great experience.
Torin TThe pickup and drop off was very confusing because there was no instruction about how to obtain the key for the vehicle, where to go to pickup the vehicle and where to drop off. The app stated that we would get a call but we did not receive a call and had to go inside and ask for help. At drop off, there were so many vehicles backed up in the drop off line that they were hanging out in the road and we had to wait to park ours.
Jessica LEverything was excellent. The staff was friendly and courteous. The truck was ready when I was told it would be. Thanks. jjb
JERSEY BThey work hard and they are professional.
MICHAEL CMaybe time for updated truck because it's unsafe how slow the truck accelerated. It at times made me feel like it was going to break down. It didn't sound to good changing gears
OMAR SThe equipment was not well maintained. The items I had reserved were not available. I didn't find out until I arrived. I will not return to this location.
FREDRICK LI was charged for gas, even though I left the tank supply as it was given to me
CLARA QGeneral manager iis awesome. She even remembered my name.
JOHN SCustomer service was great ! Woman at front desk was very nice and professional. And Eugene was really nice and friendly had great experience with him . Thanks !
Shean WSelf checkin means just that. I shouldn't have to go into the facility to get keys or verify anything. The truck wasn't out and ready so I still had to wait. Once I got the vehicle (45 minutes later), we left. Something told me to stop and make sure dollies were inside. Neither were and we had to return to the facility. Due to he guy not locking the back, the door came open in transit, the dollies fell out almost hitting the car behind us. Luckily they reacted quickly and no injuries occurred. This was the second time we've had a bad experience picking up a truck with uhaul. It's time to get alternatives.
Cicely MN/A
Amber MKeep doing what you are doing.
WILSON FThe car dolly I rented right brake light went out and the trailer brakes kept engaging and making the trailer bounce
DANTE MWhen a customer reserves specific items make sure they are available
BONITA KThe back storage space door was stuck. When unlocked and opened it remained in the air. So, had to drive while wide open.
YAMA BOne female very rude
KASIE PI did online check in but had to go inside to get the keys. There was no employee around. After waiting 5 minutes I walked outside looking for someone but couldn't find anyone. Waited another 5 minutes inside but still no one showed up. Ended up calling the store and thats when someone finally walked in to help me.
Jarryd MThe truck was the issue. That vehicle was barely road worthy. It was the worst driving experience of my life. I was worried the truck was going to either break down or fall apart the entire trip.
TIMOTHY WThe associates were very helpful and got me in and out in a timely manner. Will return if i’m in town again.
PARIS WYolanda and Tara are both excellent customers service rep.
Keshia G | First ImpressionsNobody would answer the phone when I called. It's a challenge to access my stuff.
Charlie B | First ImpressionsExcellent staff and very helpful and professional.
Denise H | First Impressions