Customer Reviews for U-Haul Storage of Bangor

Rating:

5.0

Wow, very nice everything someone would need for moving

Rating:

4.0

we had reservd a 10' movng truck and wre given a 15' truck instead; no differnece in proice, but we did not need a larger truck, and it was a bit more cumbersome to operate

Rating:

5.0

Terrific service. I cannot think of any improvement.

Rating:

4.0

My truck unfortunately had what I think was a gas leak. But Wayne took great care of me. He was extremely apologetic that the truck had an issue! Will definitely use this location again.

Rating:

5.0

nothing. great experience. huge facility.

Rating:

1.0

The truck leaked and got my stuff all wet and they totally screwed me over money wise! A literal joke!

Rating:

5.0

Continue the great work!!

Rating:

5.0

Is was a very easy process.

Rating:

1.0

I was willing to settle up with my fault with U-Haul and pay in full however I still needed a U-Haul to finish what I was doing this dealer back stabbed me as that is how I feel I am done with U-Haul after 30 years of working hard to hand with you good luck on the new U-Haul they continue to charge my account illegally regardless if I still owe money that's not how professionalism works I wish you luck

Rating:

5.0

The associate that helped me was one of a kind. He explained everything in a professional way and said “have a safe trip” . 5 star for this guy.

Rating:

4.0

Fast great service

Rating:

5.0

This was a great experience. The staff was very friendly. I do feel that the floor of the unit should be more than swept. I would definitely use U-Haul again.

Rating:

5.0

Could not have been better

Rating:

5.0

Representative was fast efficient and friendly when returning the equipment.

Rating:

5.0

The only issue that we had was a misprint of the starting mileage, which ended up, causing us to be charged for a considerable amount of extra mileage. On the day that we arrived, there was only one person working at this location, and it was difficult for him to do all that needed to be done.

Rating:

3.0

Van was extremely dirty with no windshield fluid

Rating:

2.0

Moving is such a stressful event and this location made the start of my move even more stressful. The truck I had rented was not prepared. The employee didn't know where it was parked. There was a below zero windchill and I was forced to search the lot looking at license plates to find the truck. There was snow and ice covering the cab. The truck was blocked in by two other trucks. The truck that was parked in front of the one I rented was cleaned off and ready to go, but I wasn't allowed to take it.. just seemed like the location was ill-prepared for my reservation. Honestly, it would've been nice if the truck was prepped and ready to go so I could focus on my move.

Rating:

1.0

The truck windshield was filthy inside and outside, which could have caused a terrible accident. I had to pull out in the first gas station to clean outside and inside, as nothing was offered in the location to clean and be safe to drive.

Rating:

2.0

The truck windshield was filthy inside and outside, which could have caused a terrible accident. I had to pull out in the first gas station to clean outside and inside, as nothing was offered in the location to clean and be safe to drive.

Rating:

5.0

There was only one thing I noticed and that was that the sun visor was broken the part that un attaches and you couldn't attach it bc the piece you attach it to was broken it fell out a few times but other than that it was very clean and very well maintained.

Rating:

5.0

I really appreciate a UHAUL employee helping me hook up this UHAUL Motorcycle trailer as I've never hauled a UHAUL Trailer before this UHAUL employee went out of his way to help me as I had an issue with my hitch whoever owned my car before me broke a 2" hitch receiver pin in the receiver portion this not allowing me to put my pin through the UHAUL employee helped me get this problem by hammering in the new pin which by doing so allowed the old broken pin piece to come out freely and allowed my new 2" ball hitch pin to go through all the way I'm so thankful this employee helped me get on my way

Rating:

5.0

Both pickup and dropoff were smooth. Personnel were great.

Rating:

5.0

I loved having it but unfortunately my finances got too tight to continue paying for it for the time being

Rating:

5.0

Easy peasy, in and out in 10 minutes.

Rating:

2.0

I was charged for a Dolly that I did not use. The truck had less gas in it than originally stated. That was fixed thankfully. The truck was not cleaned off nor ready for me for my reservation time. I also had a broken visor in my truck that wasn't listed on the sheet.

Rating:

5.0

The wasn’t horrible but certainly not clean. Customer service was outstanding. The general manager was a great guy!

Rating:

2.0

My online quote and reservation was about $75. This was for a box and would be returned the same day. I arrived and started the pick up process. The guy processing my reservation asked for about how many miles I would driving I said about 60 miles. He then asked if I could drop it off at a different location when I return it. I agreed and didn’t think anything of it. I thought I was doing U-Haul a favor. Then the total more than doubled at $160. I figured it was the additional cost of the mileage. I returned the truck back at that requested location. I then asked the worker there, why was the cost so much more than my online reservation. He told me that since I reserved a “one way” it cost more. I informed him I did not reserve a one way rental and that guy at the first location must have changed it. He said that was weird since usually when they don’t have the exact truck you reserve, they try to compensate you with a bigger truck or other amenities. The pickup location did none of that. I would have taken a smaller truck before paying more than double my quote. I was duped out of more money than needed. I should have clarified the difference in price at pickup and I now realize my mistake. Also the truck was not ready to go. It had ice and snow on it and I had to find my own furniture Dollie’s. I explained there were none at the location he mentioned he then handed me two that were the for sale version, as he couldn’t find the rental ones.

Rating:

3.0

Very good

Rating:

5.0

Employee was awesome polite respectful.

Rating:

5.0

Customer service was prompt and quick! I’ve rented from here before and I’ll keep renting from them!

Rating:

5.0

I wish the truck had contained more than 1/4 tank of gas!!!

Rating:

4.0

Customer service rep was very friendly quick and to the point. Might want to remember to explain the fuel policy to customers though. As a former employee I was fine with no explination of the contract as I have done it literally hundreds of times so no worries for me however it may cause issues for the dispatch location if contracts are not explained. The truck I had certainly needs service at 60 MPH it shook so bad felt like the fillings were going to fall out of my teeth!

Rating:

1.0

When I came in the person that waited on me, was eating his lunch and ate it in front of me with his hands and only paused to punch things in on the computer. He actually talked to me with his mouth Full of food it was disgusting. The vehicle wasn’t pulled up front and it was very dirty on the inside. I had to look around for a while until I found my vehicle. I went in and told the Person working there that it was dirty and I didn’t intend. on cleaning it for them. He didn’t seem surprised.

Rating:

5.0

everything went smooth and easy

Rating:

1.0

I’d give zero stars if possible

Rating:

4.0

Maintained. Yes. Clean not so much. Truck was clean. Trailer was not, full of leaves and dirt Great employees on return. Pick had me getting the truck and worked to hook up the trailer. Keep the employees that were there on Saturday very courteous. I would have gave 5 stars on everything if it was not for you Friday crew.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

I had very good service and they were very explainable and kind and courteous

Rating:

5.0

This was a very easy experience to rent, pick-up and return the cargo van. We received the best rate and the staff was courteous, The paperwork process when picking up the van was quick. Drop off was even quicker and I received an email with my updated bill within minutes of leaving.

Rating:

5.0

Wayne was awesome!

Rating:

5.0

Skyler was incredibly attentive and concerned for my well being. He is an outstanding young man and should be recognized for his customer relations skills

Rating:

5.0

Veery nice guy very very nice and not rude he loves his job

Rating:

5.0

I'm happy w everything. Underestimated the miles I drove but that's on me. Wayne was awesome! Very helpful and easy to work with.

Rating:

5.0

None that I can think of.

Rating:

5.0

Had to store some of my daughter’s college things for a few months until she started school. This place clean and very well maintained. The staff were extremely helpful and courteous. Will be storing her things there for the summer as well!

Rating:

2.0

Associate assigned me a truck that was blocked in and told me to drive over the curb. I refused and demanded an accessible truck. I was shocked to be told to do that with a rental vehicle.

Rating:

5.0

These guys are extremely helpful and worked with us to accommodate our schedule.

Rating:

3.0

I was given keys to a truck and told it was parked at the opposite end of the lot. I arrived at the truck to discover it was not the correct truck. I walked back to the office and the clerk walked all the way back to the the incorrect truck and said" You are right. Wrong truck". He found the correct truck and gave me the keys. They would not open the drivers door. I returned to the office and he stated "There was a note about the rucks drivers door not working. I had to get in from the passenger door and clib over to the drivers seat.

Rating:

1.0

Rented a van. Told it was full it was not it was below 3/4 of a tank of fuel. I filled it up to where it was when I picked it up and was charged an additional fee for your mistake and not impressed

Rating:

1.0

I made a reservation and was 3 hrs late. No trucks available. No email no call.just we didn't honor ur reservation. there were like 5-6 trucks in the lot

Rating:

4.0

Truck size that was confirmed in reservation was not available. The chap working in the office was excellent and sorted us out very calmly and professionally. I appreciated that.

Rating:

4.0

Make it clear where customers can go. I was just standing outside because there was no customer entrance at all.

Rating:

4.0

I have used this location before I highly recommend it.

Rating:

5.0

the experience was seamless. The gentleman at the counter was extremely helpful and took the time to walk me through the entry process and walked me to my locker. Showed me how to lock the door properly. Was very nice. Place was clean and looked well maintained.

Rating:

5.0

Thee staff works with you at all times. EXCELLENT thank you

Rating:

5.0

I had recently moved to California and was in a unique situation. Chris was very helpful in making my needs attainable.

Rating:

5.0

This was a great experience. Great facility and staff.

Rating:

2.0

I was renting a unit (1702) for years. The unit flooded bc of a water pipe leak and I lost A LOT!!!!! I had insurance but was only offered the 1k policy. I wasn’t aware there was another higher coverage option. However, the staff helped me with throwing out priceless items and told me not to contact the city of Bangor until THEY (U-Haul) filed their claim. I was told MANY LIES!!! 1.). I would be contacted after a suit was filed 2.). I would get a smaller unit and the staff would help me move the remaining property I had 3.). My monthly payment would go down and finally, LIE #4 was being told that NOBODY had said any of the above!!!! My friend was with me and can confirm EVERYTHING I just stated. I’m extremely disappointed with this and to add more insult, my monthly bill went up $10/month and I have NO CLUE WHY!!!!

Rating:

5.0

I never used u haul be trust ill be using them more often.

Rating:

5.0

Heidi was very helpful and a pleasure to work with!

Rating:

5.0

Staff at the Bangor Maine office are wonderful. Courteous, pleasant and friendly.

Rating:

5.0

Excellent customer service! I'm moving out of state, but would highly recommend this storage facility!

Rating:

5.0

Thank You

Rating:

5.0

The manager at the store was absolutely fantastic had dealt with her in years past it is very obvious she works there because she wants to not because she has to.

Rating:

1.0

The point of storage is keeping your things safe. Our things were ruined by a flood, then infested with insects and then got wet AGAIN! And they won’t cut off locks and make you try to get a locksmith come do it for you, which is practically impossible in Bangor. We moved to a different facility.

Rating:

2.0

Too small of a unit

Rating:

5.0

Everything we needed was available for moving our boxes to our unit. The indoor unloading was awesome! The staff was very helpful and friendly.

Rating:

5.0

Heidi was extremely and very friendly with the entire process!

Rating:

5.0

No comment

Rating:

5.0

Excellent job UHaul will be a returning customer for sure.

Rating:

2.0

My storage unit repeatedly didn’t lock, and I found it unlocked twice after asking a staff to close it. When the facility flooded, my belongings including precious family hand knit sweaters, I was not notified and found out my unit was directly across from the burst pipe from an employee who laughed and said “there’s no way it didn’t flood”. Further more, throughout my time working with the employees at this facility, they would make sec jokes, joke about drugs, and were not properly trained, or at least appeared to be based on the long wait times and the numerous times there would be no employees in the store when I needed assistance. 100% would never go back to this .facility and would never recommend it unless you want to deal with rude, ignorant employees.

Rating:

1.0

The flooding was poorly handled and the manager didn’t know much. People got in my unit and just threw things out, I will never know just all that is gone. I received a measly sum for what got destroyed. I was not given an opportunity to review my possessions before thrown. Locks were changed without consent or customer knowledge. Main entrance needs light bulb replaced, hard to see to gain entrance, staff is not knowledgeable of what’s going on in the building as well as the manager. Staff are hard to find and not all too friendly. I prefer to use the odlin rd facility in the future, that facility is much better as well as having a place to put things that you do not want so somebody might want it. I have so much missing and damaged from my unit that wasn’t included in the insurance payment, like pioneer woman glassware and fake books that were filled with momentous. I wasn’t given an opportunity to claim my possessions, they were damaged or thrown out. The manager knew nothing of what was going on in her building! I did not have a good experience with the Washington st facility, I will use another in the future. Corporate and repwest need better customer service skills as well as communication skills. I shall never use Uhaul ever again. Oh they even changed locks without telling the customers and so much thing’s missing. Everyone across the board needs to do better!

Rating:

5.0

Having been a customer in the past, I did a search to see what pricing was at all of the facilities in the Bangor area. I obviously looked at the wrong building when I searched for Uhaul, because the price was more than another place…so, I decided to go with the other facility. The other one has zero security…anyone can enter the storage area when the doors are unlocked! After thinking about my decision, I looked at Uhaul again and saw that I could get the same size room for $20 less, didn’t even notice what the security measures were…until yesterday. I went in, and after a hiccup of my own stupidity, the process was quick and easy…Heidi is awesome! One of the employees showed me how to access my storage room, which was a good thing or I’d have been totally confused! The security measures are amazing, nobody gets into the storage area without proper access! All rooms have a “critter deterrent” box, and I was assured that they’ve not had any issues, but they use them just in case. Oh, if that’s not enough, you can pull into the garage bays to load/unload…no worries about what the weather might be! I highly recommend Uhaul!!!

Rating:

5.0

Employees were all knowledgeable, friendly and helpful. Very clean facilities at anytime. Anytime we need to move stuff or store stuff we know who to contact which we are very thankful for.

Rating:

5.0

All employees are helpful and friendly. Very clean and safe environment. Ten ⭐️⭐️⭐️⭐️

Rating:

4.0

Thank you

Rating:

5.0

Experience was pretty great and went smoothly. The employee Nick was very helpful in assisting me and answering questions.

Rating:

5.0

Very nice and helpful folks working here. Knowledgeable about their services and very accommodating. I used their Self- Storage, climate controlled unit for 16 months and was extremely pleased with the ease of moving in and out of the facility. VERY CLEAN and I would definitely recommend this facility and the people working here. I will use their services again, should the need arise!

Rating:

5.0

This facility is outstandingly well managed. Heidi and the staff are helpful and easy to deal with. It’s squeaky clean. There’s plenty of parking. They cooperated well with my movers. You can drive a truck inside to load/unload in bad weather. Excellent. ThAnk you.

Rating:

5.0

Heidi is the absolute BEST

Rating:

5.0

The facility manager Heidi Ferguson was the reason for our positive experience. She obviously cared about her facility and her customers. She made us feel like family. We were sorry to leave

Rating:

5.0

All staff were thorough at accommodating all questions and projected needs as well as facilitating both rental of trailer and options for storage. Despite being busy, they were humorous and kind.

Rating:

5.0

Well worth the money!! Very clean, climate-controlled, drinking fountain (a plus) and bathroom... too many things to list. I would definitely get my storage from uhaul in the future and recommend uhaul to my friends and family.

Rating:

5.0

The people there were very helpful and very courteous. I appreciate how they walked me to my storage area so I could find my way around. I highly recommend this location. I would like to add it is spotless and I liked the climate control.

Rating:

5.0

Gentlemen at front desk very helpful showed me how to get to my unit and made sure i had a lock was very nice

Rating:

5.0

Staff are extremely helpful, friendly, and accommodating. I highly recommend this facility.

Rating:

5.0

Very convenient. Helpful staff. My only complaint is your computer system seems to be down frequently. When initially opening unit computer was down and when closing unit computer was down. A bit inconvenient but otherwise very satisfied.

Rating:

5.0

Everything went smoothly thanks to Heidi's assistance. We were showed and explained everything and she even took time to help with a bigger unit. I feel safe leaving my things there with someone who cares enough about the customer to make sure they are comfortable with every aspect of the rental.

Rating:

5.0

Your people are amazing and I love using all the services you offer.

Rating:

5.0

Heidi is beyond helpful.

Rating:

2.0

Very in impressed took money off debit cards not even linked to the storage unit because they were used once to pay.

Rating:

4.0

Thought the rep said that we were going to qualify for a free month's rental but when I paid the bill I was told we didn't qualify, so that was an unexpected disappointment. Guess I should have clarified it before I signed the paperwork. Service was excellent otherwise.

Rating:

5.0

They have little carts so you don’t have to carry your heavy stuff all the way to your unit which is very convenient.

Rating:

2.0

After calling and being on phone for 30+ minutes, I was told this facility was "not maned" & rented the unit online.....had no prior experience with renting a unit....was not aware an access key would be needed....what a fiasco

Rating:

5.0

Very nice crew.

Rating:

5.0

Heidi was awesome and very good when dealing with multiple customers. Resolved all of my issues (I had 2 that day at different times). I will be recommending her store for sure!

Rating:

5.0

Everything was fine moved in easily Uhaul is definitely the place to go, the only thing is they will focus on the trucks before storage

Rating:

5.0

I’m so pleased and Oliver helped me greatly!