Customer Reviews for U-Haul Storage of Evansville

Rating:

5.0

Very friendly and helpful

Rating:

3.0

Staff wasn’t rude but not friendly. I get paid the second Wednesday of the month and that did not coincide with your billing. The first time I called and asked for a two day extension I was told the my belongings were up for auction and she just wanted to make me aware of that. I was very confused and come to find out she was not even looking at my account, she had the wrong account. I also was charged a late fee for the 2 days. I should have vacated the premises long before I did. I was charged a late fee practically every month so when I was told the rent was going up again I WAS DONE. I understand that a due date is a due date but I repeatedly said when my pay date was and never was offered any help. I fell like they are just ready to jump at any extra fees they can charge.

Rating:

5.0

Our belongings were safe and sound.

Rating:

5.0

my renting a storage unit was easily handled by your efficient and personable office staff. I would recommend your company with no hesitation.

Rating:

5.0

Thank you for accommodating my needs quickly as I moved in from out of state under stress and had a fair price on my unit

Rating:

5.0

Clean, secure and easy. Highly recommend

Rating:

5.0

I enjoyed the location. The pricing felt fair for the size of the unit. Every now and again other tenants would leave trash down the rows. And that trash could stay there for a pretty long time. Once I did even catch a nail in my tire that was certainly from the rows at the storage facility. Staff were always helpful friendly and timely when ever I did have any issue needing taken care of. I’m leaving the unit as I’m just ready to have the extra money in my pocket. The unit was more of a commodity than it was a necessity for me.

Rating:

3.0

Prefer the previous owner, once U-Haul took over it was very corporate, regular price increases etc. We moved to a smaller facility that won’t nearly double the price in a year. Nice facility.

Rating:

4.0

Thank you and have a great day

Rating:

3.0

Tried 3 different remotes for the gate in the year I rented. None of them worked more than once. It was irritating to go to the office, wait in line to get a remote, and then have it not work. It was irritating to not get refunded the 2 weeks I'd already paid for when I cleaned out my unit. The unit was nice and secure, but more expensive than other places.

Rating:

3.0

I asked for a large storage but was given a 10x10. I needed the largest available storage unit. So I didn’t move in.

Rating:

4.0

Thank you.

Rating:

4.0

The gentleman at the E. 2nd building was extremely helpful and found us a better deal than what was offered online. I'm giving a 4 star rating instead of a 5 because 7pm is too early to close out your customers, especially people like me that work long hours and then have to rush to make it to storage before I'm locked out. Plus trying to charge me an extra $12 for 24/hr access isn't cool either.

Rating:

2.0

If you are late paying they put a lock on it which is fine but it takes them over a week to unlock it so you can get your stuff.

Rating:

5.0

Amazing

Rating:

5.0

General manager was very sweet, quick, friendly and efficient

Rating:

5.0

I didn't move out.

Rating:

4.0

My only real disappointment with this unit was that U-Haul did not honor the free month of storage with the rental of a truck. I was assured when I picked up the truck in Michigan that I would get a free month of storage when I arrived in Wyoming. But when I went in to sign the papers for the unit, I was told he had to charge me for it. Other than that, it was all good.

Rating:

5.0

The process of moving our belongings from one point to the other, was very convenient and we were able to get it done very quickly. Thank you.

Rating:

3.0

Online pay needs working it sucks

Rating:

5.0

I loved the facility and how clean the buildings were. I give it five stars, however, the snow removal for the lots inside could be better. Last time I went it was solid ice. I slid just trying to get to my unit.

Rating:

5.0

Very nice and helping staff wonderful experience

Rating:

2.0

Uhaul was decent to have a storage unit with I was at that facility since 2019 never had any issues I used automatic payment with the two previous owners an used two locks with no issues. 1 week before I planned on moving out of my unit. I received a msg letting me know I only need 1 lock. I replied telling that individual ill be back in 1 week to clean out my unit I arrived a day before I said I would arrive well within closing time for the gate entrance. I was denied access because of my two locks.. let alone having automatic payments id never miss a payment.. i was not very happy about the situation I spent 2.5 hours on the phone trying to figure everything out Extremely unprofessional I wouldn't recommend uhaul to anyone

Rating:

1.0

Unit B12 leaked water all over my things. These units once owned by KO storage I had full insurance coverage and when Uhaul took over they told me everything would carry over to U-haul account and be the same and insured and protected. When I moved out on the 16th of October my things were wet in the corners. They told me I didnt have coverage on my unit. I told them I did,,all they could say was I was miss-informed by Jessie. I was livid. I still am. Do not recommend due to their non-empathetic support.

Rating:

5.0

Cory was very helpful. The store was slammed with customers and he was the only one there. He handled things quickly and efficiently and coolly. Well done!

Rating:

5.0

You guys are the best!

Rating:

1.0

I filed a complaint on two ppl who work for your company and never got a call back. I will tell ppl to never come to your storage place. Your IT guy changed my code to get into the gate then put another lock on storage unit. There was no comment on my account staring they put a lock on my storage unit. Your management is ridiculous.

Rating:

4.0

I had a problem with the 800 number customer service

Rating:

4.0

Corey Berisko the general manager went above and beyond for me to close my unit and make sure that I was all taken care of. I truly appre The kindness, understanding and the service of going above and beyond to make sure everything was good.

Rating:

5.0

Great team. Friendly and helpful

Rating:

2.0

I got either locked in or locked out of my storage unit then to?d I didn't have after hours access at 630pm2 times while at this storage u jt. And our security gate was left open for Days at least 3 days co.planned twice about it . The other facility gate just open for days as well! I was involved in a questioning of several thousand dollars of equipment stolen from other because someone broke I to they're u it! No we ure a d customer service as a jome.

Rating:

5.0

Cory was extremely helpful and nice to work with.

Rating:

5.0

Very helpful, thank you!

Rating:

1.0

I do not appreciate having to pay a month's rent in an empty storage unit! I moved all my belongings out on July 1, 2023, but the payment for July has already been taken from my bank account. When I asked if the payment could be refunded to me, at least in part, the storage clerk refused. It is both unfair and illogical to bill me for an empty unit! I have warned all my friends to never use this facility, because I don't want them to be ripped off the way I was.

Rating:

4.0

With the exception of 2 break ins, the facility has been excellent.

Rating:

5.0

All the staff went above and beyond to make sure we had a excellent experience

Rating:

3.0

Got there and my unit had been given to someone else even though I had already paid for it

Rating:

1.0

Our unit had items stolen from it while we were moving out. Despite having insurance from the storage units, we haven't been able to get anything reimbursed. Lots of excuses and poor customer service. Would never use again.

Rating:

3.0

My particular unit has been occupied by mice and now black widows.

Rating:

5.0

Great

Rating:

3.0

This is the third buyout since we’ve had this unit. My brother didn’t pay and I was unaware and we got locked out. I got it straightened out. In the past there has been no snow removal. I’m not sure since the buyout in Feb if you shovel or not.

Rating:

5.0

Good work thanks

Rating:

4.0

Great service, helpful staff. The pricing and options for units are great.

Rating:

1.0

I have received about 50 emails to submit this review. There is no unsubscribe link. I didn't want to submit one since you are the new owners but you kept asking. So here goes. The girls were nice;. But my storage unit was broken into and i Was Robbed. There was hardly anyone ever at the Evansville facility. Nobody manning the cameras. They just told me that robberies happen a lot around the holidays.

Rating:

3.0

I think when you guys buy somebody out and you send an email you should send more update I’d like the phone number and payment arrangements because I had to track it down to find out other than that I am pleased with my service